{"metadata":{"transaction_key":"deprecated","request_id":"01a0c738-2d9c-78e1-a0af-de79e2837087","sha256":"2fd30418a351397412144c568d7149f4ca65f3850db71673aba2b9bdd126ddf8","created":"2026-09-22T03:45:43.704Z","duration":10.439938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":37},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":3}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You're over. I can't come to the phone right now. Please leave a name and number, and I will get back to you. Thank you.","confidence":0.9970703,"words":[{"word":"hi","start":0.64,"end":1.12,"confidence":0.88061523,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.05642009899020195},{"word":"you're","start":1.12,"end":1.28,"confidence":0.2868042,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.011302202939987184},{"word":"over","start":1.28,"end":1.78,"confidence":0.3458252,"punctuated_word":"over.","sentiment":"neutral","sentiment_score":-0.020299099385738373},{"word":"i","start":2.1599998,"end":2.24,"confidence":0.79833984,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.446325957775116},{"word":"can't","start":2.24,"end":2.48,"confidence":0.99316406,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5361076593399048},{"word":"come","start":2.48,"end":2.72,"confidence":0.9980469,"punctuated_word":"come","sentiment":"negative","sentiment_score":-0.4516960680484772},{"word":"to","start":2.72,"end":2.8799999,"confidence":0.9970703,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5152258276939392},{"word":"the","start":2.8799999,"end":2.96,"confidence":0.99121094,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.543580174446106},{"word":"phone","start":2.96,"end":3.1999998,"confidence":0.99316406,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.5535770058631897},{"word":"right","start":3.1999998,"end":3.36,"confidence":0.9970703,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.47080743312835693},{"word":"now","start":3.36,"end":3.86,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.4077185392379761},{"word":"please","start":4.08,"end":4.4,"confidence":0.9980469,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.23001040518283844},{"word":"leave","start":4.4,"end":4.7999997,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.13810138404369354},{"word":"a","start":4.7999997,"end":4.88,"confidence":0.9873047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.17382793128490448},{"word":"name","start":4.88,"end":5.12,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.17073647677898407},{"word":"and","start":5.12,"end":5.2799997,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.13981840014457703},{"word":"number","start":5.2799997,"end":5.68,"confidence":0.86083984,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.04044300690293312},{"word":"and","start":5.68,"end":6.0,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05239923298358917},{"word":"i","start":6.0,"end":6.08,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09946171939373016},{"word":"will","start":6.08,"end":6.3199997,"confidence":0.93359375,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.11851172894239426},{"word":"get","start":6.3199997,"end":6.48,"confidence":0.9970703,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.16880497336387634},{"word":"back","start":6.48,"end":6.64,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.17829036712646484},{"word":"to","start":6.64,"end":6.72,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1006612777709961},{"word":"you","start":6.72,"end":7.22,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.04655244201421738},{"word":"thank","start":7.44,"end":7.6,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5637298822402954},{"word":"you","start":7.6,"end":8.1,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.32165953516960144}],"paragraphs":{"transcript":"\nHi. You're over. I can't come to the phone right now. Please leave a name and number, and I will get back to you. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":1.12,"sentiment":"neutral","sentiment_score":0.05642009899020195},{"text":"You're over.","start":1.12,"end":1.78,"sentiment":"neutral","sentiment_score":-0.015800651162862778},{"text":"I can't come to the phone right now.","start":2.1599998,"end":3.86,"sentiment":"negative","sentiment_score":-0.4906298331916332},{"text":"Please leave a name and number, and I will get back to you.","start":4.08,"end":7.22,"sentiment":"neutral","sentiment_score":-0.12750918045639992},{"text":"Thank you.","start":7.44,"end":8.1,"sentiment":"positive","sentiment_score":0.4426947087049484}],"sentiment":"neutral","sentiment_score":-0.17970960759199583,"num_words":26,"start":0.64,"end":8.1}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You're over. I can't come to the phone right now. Please leave a name and number, and I will get back to you. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":1.12,"sentiment":"neutral","sentiment_score":0.05642009899020195},{"text":"You're over.","start":1.12,"end":1.78,"sentiment":"neutral","sentiment_score":-0.015800651162862778},{"text":"I can't come to the phone right now.","start":2.1599998,"end":3.86,"sentiment":"negative","sentiment_score":-0.4906298331916332},{"text":"Please leave a name and number, and I will get back to you.","start":4.08,"end":7.22,"sentiment":"neutral","sentiment_score":-0.12750918045639992},{"text":"Thank you.","start":7.44,"end":8.1,"sentiment":"positive","sentiment_score":0.4426947087049484}],"sentiment":"neutral","sentiment_score":-0.17970960759199583,"channel":1,"num_words":26,"start":0.64,"end":8.1}]},"summary":{"result":"success","short":"Hi. You're over. I can't come to the phone right now. Please leave a name and number, and I will get back to you. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":24,"end_word":25,"intents":[{"intent":"Contact","confidence_score":0.019210046}]}]},"sentiments":{"segments":[{"text":"Hi. You're over.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.005476484540849924},{"text":"I can't come to the phone right now.","start_word":3,"end_word":10,"sentiment":"negative","sentiment_score":-0.4913611114025116},{"text":"Please leave a name and number, and I will get back to you.","start_word":11,"end_word":23,"sentiment":"neutral","sentiment_score":-0.11990267038345336},{"text":"Thank you.","start_word":24,"end_word":25,"sentiment":"positive","sentiment_score":0.5104488134384155}],"average":{"sentiment":"neutral","sentiment_score":-0.15550628868309227}}}}