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If you are broken down and require help from our emergency roadside assistance team, please press 1 now. For all other queries, please hold, and a member of our national support team will attend to your call as soon as possible. Welcome to the Alta Group of Companies. My name is Joshua.\n\nHow may I help? May I know who's calling? What is it regarding? Okay. Unfortunately, normally, he doesn't take these calls.\n\nYou would need to follow-up via email itself. Unfortunately, no. He doesn't he doesn't take calls. Alright. 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then.","start":61.540874,"end":62.360874,"sentiment":"neutral","sentiment_score":-0.01461206004023552},{"text":"Thank","start":62.420876,"end":62.660873,"sentiment":"neutral","sentiment_score":0.21492943167686465}],"sentiment":"neutral","sentiment_score":-0.03364271968603134,"channel":0,"num_words":5,"start":60.900875,"end":62.660873},{"sentences":[{"text":"Alright.","start":62.649998,"end":63.149998,"sentiment":"neutral","sentiment_score":0.2281920909881592}],"sentiment":"neutral","sentiment_score":0.2281920909881592,"channel":1,"num_words":1,"start":62.649998,"end":63.149998},{"sentences":[{"text":"you.","start":62.660873,"end":63.160873,"sentiment":"neutral","sentiment_score":0.217276930809021}],"sentiment":"neutral","sentiment_score":0.217276930809021,"channel":0,"num_words":1,"start":62.660873,"end":63.160873},{"sentences":[{"text":"Thank you.","start":63.21,"end":63.949997,"sentiment":"positive","sentiment_score":0.3393287807703018},{"text":"Bye bye.","start":64.009995,"end":64.67,"sentiment":"neutral","sentiment_score":0.13793546333909035}],"sentiment":"neutral","sentiment_score":0.23863212205469608,"channel":1,"num_words":4,"start":63.21,"end":64.67}]},"summary":{"result":"success","short":"The customer calls the Alta Group of Companies looking for Alan Brown, but he is not taking calls. The agent informs the customer that they need to follow up via email and transfers the call to the Alan Brown representative, but he is not available. The agent advises the customer to follow up via email and thanks them before ending the call."},"intents":{"segments":[{"text":"Just following up on the email we sent to him. Okay.","start_word":84,"end_word":94,"intents":[{"intent":"Follow up on emails","confidence_score":0.0013581655}]},{"text":"But can you able to transfer this call? Unfortunately, no.","start_word":110,"end_word":119,"intents":[{"intent":"Transfer call","confidence_score":0.8560561}]}]},"sentiments":{"segments":[{"text":"From the Ultra Group of Companies. If you are broken down and require help from our emergency roadside assistance team, please press 1 now. For all other queries, please hold, and a member of our national support team will attend to your call as soon as possible. Welcome to the Alta Group of Companies. My name is Joshua. How may I help? Yes, Joshua. Good morning. I'm looking for Alan Brown. May I know who's calling? Mary from Vigilance AI. What is it regarding? Just following up on the email we sent to him. Okay.","start_word":0,"end_word":94,"sentiment":"neutral","sentiment_score":0.0521988682448864},{"text":"Unfortunately, normally, he doesn't take these calls.","start_word":95,"end_word":101,"sentiment":"negative","sentiment_score":-0.36318710446357727},{"text":"You would need to follow-up via email itself. But can you able to transfer this call?","start_word":102,"end_word":117,"sentiment":"neutral","sentiment_score":-0.17204365134239197},{"text":"Unfortunately, no. He doesn't he doesn't take calls.","start_word":118,"end_word":125,"sentiment":"negative","sentiment_score":-0.5040307641029358},{"text":"I see. Okay then. Thank Alright. you. Thank you. Bye bye.","start_word":126,"end_word":136,"sentiment":"neutral","sentiment_score":0.12555493414402008}],"average":{"sentiment":"neutral","sentiment_score":-0.03916395207246145}}}}