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Good afternoon. This is Airtel accounts. How may I help you today? Mhmm.\n\nOkay. Got it. I understand. We appreciate your call. And then let me just pull out your account so I couldn't address you properly, her, so she can check this out.\n\nOkay? What is your full name? Thank you. Nice to have you on the line, Tom. So, yeah, I agree with you.\n\nThey sent you the welcome email that's for the customer portal credential. What you are looking for is the instructions and the credentials for your router. Correct? Okay. Perfect.\n\nLet me see if she's available. If not, I will let her to give you a callback. Just bear with me. Okay? Sure.\n\nThank you. I'll be on the line for a minute or two. Thank you so much for patiently waiting, Tom. Alright. Sorry.\n\nShe's currently engaged on their call. However, she said that the activation is ongoing. So shortly, you will receive the email instruction and the SMS from our tech. Because I do see on here that it's in progress already. 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Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: I'm just I spoke to Maureen this morning.\n\nChannel 0: Mhmm.\n\nChannel 1: And I've I've received a email about, like, welcome to Airtel customer portal. Thank you for staying with us, all that. But I haven't received anything about setting up my modem that I already have with the Internet.\n\nChannel 0: Okay. Got it. I understand. We appreciate your call. And then let me just pull out your account so I couldn't address you properly, her, so she can check this out.\n\nOkay? What is your\n\nChannel 1: Yes.\n\nChannel 0: full name?\n\nChannel 1: Pombasonex.\n\nChannel 0: Thank you. Nice to have you on the line, Tom. So, yeah, I agree with you. They sent you the welcome email that's for the customer portal credential. What you are looking for is the instructions and the credentials for your router.\n\nCorrect?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Perfect. Let me see if she's available. 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ongoing.","start":239.575,"end":244.955,"sentiment":"neutral","sentiment_score":-0.006063014036044478},{"text":"So shortly, you will receive the email instruction and the SMS from our tech.","start":245.735,"end":251.11499,"sentiment":"neutral","sentiment_score":0.06720344083649772}],"sentiment":"neutral","sentiment_score":0.021886411247154076,"channel":0,"num_words":30,"start":235.37999,"end":251.11499},{"sentences":[{"text":"Because I do see on here that it's in progress already.","start":251.655,"end":255.17001,"sentiment":"neutral","sentiment_score":0.0505766093053601},{"text":"Okay?","start":255.23001,"end":255.73001,"sentiment":"neutral","sentiment_score":0.0282707791775465}],"sentiment":"neutral","sentiment_score":0.0487177901280423,"channel":0,"num_words":12,"start":251.655,"end":255.73001},{"sentences":[{"text":"Yep.","start":256.41,"end":256.91,"sentiment":"neutral","sentiment_score":0.03172173351049423}],"sentiment":"neutral","sentiment_score":0.03172173351049423,"channel":1,"num_words":1,"start":256.41,"end":256.91},{"sentences":[{"text":"Alright.","start":257.63,"end":258.11002,"sentiment":"neutral","sentiment_score":0.041960760951042175},{"text":"But please just wait for the details.","start":258.11002,"end":260.91,"sentiment":"neutral","sentiment_score":-0.007710604529295649},{"text":"Alright?","start":260.91,"end":261.39,"sentiment":"neutral","sentiment_score":0.04771595448255539},{"text":"Rest assured, you will get those necessary details","start":261.39,"end":265.09,"sentiment":"neutral","sentiment_score":0.07640761835500598}],"sentiment":"neutral","sentiment_score":0.03805667238638682,"channel":0,"num_words":17,"start":257.63,"end":265.09},{"sentences":[{"text":"Okay.","start":264.615,"end":265.115,"sentiment":"neutral","sentiment_score":0.008403570391237736}],"sentiment":"neutral","sentiment_score":0.008403570391237736,"channel":1,"num_words":1,"start":264.615,"end":265.115},{"sentences":[{"text":"about your service activation.","start":265.23,"end":267.01,"sentiment":"neutral","sentiment_score":0.003858410753309726},{"text":"It's already in progress.","start":267.31,"end":268.69,"sentiment":"neutral","sentiment_score":0.03221424436196685},{"text":"Alright.","start":272.07498,"end":272.47498,"sentiment":"neutral","sentiment_score":0.17960616946220398},{"text":"Thank you so much, and welcome to Airtel.","start":272.47498,"end":275.055,"sentiment":"positive","sentiment_score":0.4487992189824581},{"text":"Mhmm.","start":275.755,"end":276.255,"sentiment":"neutral","sentiment_score":0.21728241443634033}],"sentiment":"neutral","sentiment_score":0.2295318309010731,"channel":0,"num_words":18,"start":265.23,"end":276.255},{"sentences":[{"text":"Have a good","start":276.395,"end":276.955,"sentiment":"neutral","sentiment_score":0.3253067433834076}],"sentiment":"neutral","sentiment_score":0.3253067433834076,"channel":0,"num_words":3,"start":276.395,"end":276.955},{"sentences":[{"text":"Bye.","start":276.935,"end":277.435,"sentiment":"neutral","sentiment_score":0.2814861238002777}],"sentiment":"neutral","sentiment_score":0.2814861238002777,"channel":1,"num_words":1,"start":276.935,"end":277.435},{"sentences":[{"text":"one.","start":276.955,"end":277.455,"sentiment":"neutral","sentiment_score":0.20971855521202087}],"sentiment":"neutral","sentiment_score":0.20971855521202087,"channel":0,"num_words":1,"start":276.955,"end":277.455},{"sentences":[{"text":"You too.","start":277.815,"end":278.375,"sentiment":"neutral","sentiment_score":0.15311577171087265}],"sentiment":"neutral","sentiment_score":0.15311577171087265,"channel":1,"num_words":2,"start":277.815,"end":278.375},{"sentences":[{"text":"Bye.","start":277.995,"end":278.495,"sentiment":"neutral","sentiment_score":0.10509582608938216}],"sentiment":"neutral","sentiment_score":0.10509582608938216,"channel":0,"num_words":1,"start":277.995,"end":278.495},{"sentences":[{"text":"Bye.","start":278.375,"end":278.875,"sentiment":"neutral","sentiment_score":0.06481274962425232}],"sentiment":"neutral","sentiment_score":0.06481274962425232,"channel":1,"num_words":1,"start":278.375,"end":278.875}]},"summary":{"result":"success","short":"The customer calls Airtel accounts to inquire about setting up their modem and router. The representative confirms the customer's name and explains that the activation is ongoing and the customer will receive an email and SMS with instructions and credentials. The representative assures the customer that they will receive the necessary details soon and the call ends with pleasantries."},"intents":{"segments":[{"text":"Thank you for staying with us, all that. But I haven't received anything about setting up my modem that I already have with the Internet. Okay.","start_word":35,"end_word":60,"intents":[{"intent":"Set up modem","confidence_score":0.72085756}]},{"text":"We appreciate your call. And then let me just pull out your account so I couldn't address you properly, her, so she can check this out. Okay?","start_word":65,"end_word":91,"intents":[{"intent":"Check account","confidence_score":0.465761}]},{"text":"Nice to have you on the line, Tom. So, yeah, I agree with you. They sent you the welcome email that's for the customer portal credential. What you are looking for is the instructions and the credentials for your router. Correct? Yes.","start_word":101,"end_word":142,"intents":[{"intent":"Check router","confidence_score":0.016539736}]},{"text":"But please just wait for the details. Alright?","start_word":239,"end_word":246,"intents":[{"intent":"Wait for details","confidence_score":0.38754588}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.21247142553329468},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.35401129722595215},{"text":"This is Airtel accounts.","start_word":3,"end_word":6,"sentiment":"neutral","sentiment_score":0.32408463954925537},{"text":"How may I help you today?","start_word":7,"end_word":12,"sentiment":"positive","sentiment_score":0.34144821763038635},{"text":"I'm just I spoke to Maureen this morning. Mhmm. And I've I've received a email about, like, welcome to Airtel customer portal. Thank you for staying with us, all that. But I haven't received anything about setting up my modem that I already have with the Internet. Okay. Got it. I understand.","start_word":13,"end_word":64,"sentiment":"neutral","sentiment_score":0.024601835757493973},{"text":"We appreciate your call.","start_word":65,"end_word":68,"sentiment":"positive","sentiment_score":0.35064104199409485},{"text":"And then let me just pull out your account so I couldn't address you properly, her, so she can check this out. Okay? What is your full Yes. name? Pombasonex.","start_word":69,"end_word":98,"sentiment":"neutral","sentiment_score":0.05640479177236557},{"text":"Thank you. Nice to have you on the line, Tom.","start_word":99,"end_word":108,"sentiment":"positive","sentiment_score":0.5338765382766724},{"text":"So, yeah, I agree with you. They sent you the welcome email that's for the customer portal credential. What you are looking for is the instructions and the credentials for your router. Correct? Yes. Okay. Perfect. Let me see if she's available. If not, I will let her to give you a callback. Just bear with me. Okay? Yep. That is fine. Sure. Thank you. I'll be on the line for a minute or two. Yep.","start_word":109,"end_word":184,"sentiment":"neutral","sentiment_score":0.13350185751914978},{"text":"Thank you so much for patiently waiting, Tom.","start_word":185,"end_word":192,"sentiment":"positive","sentiment_score":0.3670894503593445},{"text":"That's okay. Alright. Sorry. She's currently engaged on their call. However, she said that the activation is ongoing. So shortly, you will receive the email instruction and the SMS from our tech. Because I do see on here that it's in progress already. Okay? Yep. Alright. But please just wait for the details. Alright? Rest assured, you will get those necessary details Okay. about your service activation. It's already in progress. Alright.","start_word":193,"end_word":264,"sentiment":"neutral","sentiment_score":0.0419565811753273},{"text":"Thank you so much, and welcome to Airtel.","start_word":265,"end_word":272,"sentiment":"positive","sentiment_score":0.4406075179576874},{"text":"Mhmm. Have a good Bye. one. You too. Bye. Bye.","start_word":273,"end_word":282,"sentiment":"neutral","sentiment_score":0.20373594760894775}],"average":{"sentiment":"neutral","sentiment_score":0.1230618403508113}}}}