{"metadata":{"transaction_key":"deprecated","request_id":"019f825b-2edc-7980-81a2-2a7323d7f885","sha256":"66690748f7f84e0fa0451a0ddc7266669a3f5c5362c1921ec47872ebf8b8d77a","created":"2026-07-21T01:47:23.444Z","duration":141.69594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":456,"output_tokens":73},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":519,"output_tokens":521},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":519,"output_tokens":30}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. Am I speaking with Nigel? Alright. Thank you. Okay. Thank you. Yeah. Good morning. Nigel, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful. Thank you for asking. Nigel, I am not so sure if you can still remember the company because the last time that we touched base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajid Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Yes. Actually, sir, the actually, sir, the last time, I we were able to arrange an introductory meeting, but the thing is that I think you were busy and you were not able to attend the meeting. But then again, sir, name of the company is Cloud Solution IT. IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Ups, and many more. And reason for my call today, Nigel, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that we can reschedule the meeting somewhere next month, maybe on first or second week of August. Mhmm. Yep. Alright. Got it, sir. Alright. Okay. No no worries. Thank you, Nigel. Have a good day, sir. Alright. Thank","confidence":0.9980469,"words":[{"word":"yeah","start":7.8399997,"end":8.08,"confidence":0.7963867,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15800845623016355},{"word":"good","start":8.08,"end":8.24,"confidence":0.98291016,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3945140540599823},{"word":"morning","start":8.24,"end":8.72,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.28828340768814087},{"word":"am","start":8.72,"end":8.88,"confidence":0.48217773,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.08602753281593323},{"word":"i","start":8.88,"end":8.96,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15804822742938995},{"word":"speaking","start":8.96,"end":9.28,"confidence":0.97998047,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.07372519373893738},{"word":"with","start":9.28,"end":9.44,"confidence":0.99609375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1281369775533676},{"word":"nigel","start":9.44,"end":9.94,"confidence":0.9975586,"punctuated_word":"Nigel?","sentiment":"neutral","sentiment_score":0.11544504016637802},{"word":"alright","start":13.195,"end":13.514999,"confidence":0.8527832,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.19642242789268496},{"word":"thank","start":13.514999,"end":14.014999,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.469988077878952},{"word":"you","start":15.835,"end":16.335,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.296211838722229},{"word":"okay","start":16.395,"end":16.795,"confidence":0.9885254,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.21936678886413577},{"word":"thank","start":16.795,"end":17.035,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4910403490066528},{"word":"you","start":17.035,"end":17.535,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.39132896065711975},{"word":"yeah","start":26.3,"end":26.539999,"confidence":0.920166,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12713418900966644},{"word":"good","start":26.539999,"end":26.859999,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3194875717163086},{"word":"morning","start":26.859999,"end":27.359999,"confidence":0.9550781,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.30874210596084595},{"word":"nigel","start":27.66,"end":28.14,"confidence":0.90283203,"punctuated_word":"Nigel,","sentiment":"neutral","sentiment_score":0.18648329377174375},{"word":"it's","start":28.14,"end":28.64,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.21031799912452695},{"word":"ronald","start":28.939999,"end":29.439999,"confidence":0.9760742,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.1995287835597992},{"word":"from","start":29.66,"end":30.16,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.250091552734375},{"word":"cloud","start":30.22,"end":30.619999,"confidence":0.59228516,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.1936374008655548},{"word":"solution","start":30.619999,"end":31.119999,"confidence":0.9223633,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.20048895478248596},{"word":"it","start":31.259998,"end":31.759998,"confidence":0.99316406,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.1511305570602417},{"word":"how","start":32.379997,"end":32.54,"confidence":0.9560547,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.19989721477031708},{"word":"are","start":32.54,"end":32.62,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2191004604101181},{"word":"you","start":32.62,"end":32.78,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2350371778011322},{"word":"doing","start":32.78,"end":33.02,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.2561337649822235},{"word":"today","start":33.02,"end":33.52,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.21114468574523929},{"word":"i'm","start":35.26,"end":35.739998,"confidence":0.98950195,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.7322529554367065},{"word":"doing","start":35.739998,"end":36.14,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.7375420928001404},{"word":"wonderful","start":36.14,"end":36.64,"confidence":1.0,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.7651293277740479},{"word":"thank","start":36.699997,"end":36.94,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6379401087760925},{"word":"you","start":36.94,"end":37.02,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7122465968132019},{"word":"for","start":37.02,"end":37.26,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7127039432525635},{"word":"asking","start":37.26,"end":37.76,"confidence":1.0,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.6661203503608704},{"word":"nigel","start":38.475,"end":38.954998,"confidence":0.9470215,"punctuated_word":"Nigel,","sentiment":"neutral","sentiment_score":0.020533202216029167},{"word":"i","start":38.954998,"end":39.035,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10526847839355467},{"word":"am","start":39.035,"end":39.195,"confidence":0.98095703,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.12372918426990508},{"word":"not","start":39.195,"end":39.434998,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.14642047882080078},{"word":"so","start":39.434998,"end":39.594997,"confidence":0.9970703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.16206508874893188},{"word":"sure","start":39.594997,"end":39.835,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.10784740746021272},{"word":"if","start":39.835,"end":39.995,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.11480656266212463},{"word":"you","start":39.995,"end":40.155,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11837437748908997},{"word":"can","start":40.155,"end":40.315,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.08757130801677704},{"word":"still","start":40.315,"end":40.715,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.07429682463407516},{"word":"remember","start":40.715,"end":41.195,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":-0.05168553814291954},{"word":"the","start":41.195,"end":41.355,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0052937716245651245},{"word":"company","start":41.355,"end":41.754997,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.017998985946178436},{"word":"because","start":41.754997,"end":42.074997,"confidence":0.59375,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.0440276674926281},{"word":"the","start":42.074997,"end":42.574997,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0037336498498916626},{"word":"last","start":42.715,"end":43.035,"confidence":0.99902344,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.02863682806491852},{"word":"time","start":43.035,"end":43.355,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.00013197213411331177},{"word":"that","start":43.355,"end":43.675,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.005948282778263092},{"word":"we","start":43.675,"end":43.995,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04142342507839203},{"word":"touched","start":43.995,"end":44.315,"confidence":0.65771484,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.08152122795581818},{"word":"base","start":44.315,"end":44.555,"confidence":0.9892578,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.03989310190081597},{"word":"with","start":44.555,"end":44.795,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07764483243227005},{"word":"you","start":44.795,"end":45.035,"confidence":0.9538574,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.04347236454486847},{"word":"it","start":45.035,"end":45.114998,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0008907206356525421},{"word":"was","start":45.114998,"end":45.355,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.023222170770168304},{"word":"september","start":45.355,"end":45.835,"confidence":1.0,"punctuated_word":"September","sentiment":"neutral","sentiment_score":0.007893793284893036},{"word":"of","start":45.835,"end":45.995,"confidence":0.97509766,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0004073306918144226},{"word":"last","start":45.995,"end":46.315,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.00466344878077507},{"word":"year","start":46.315,"end":46.815,"confidence":0.94140625,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":-0.021534981206059456},{"word":"and","start":47.355,"end":47.754997,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.006290741264820099},{"word":"during","start":47.754997,"end":48.155,"confidence":0.9970703,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.012848317623138428},{"word":"that","start":48.155,"end":48.394997,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.000022880733013153076},{"word":"time","start":48.394997,"end":48.714996,"confidence":0.98583984,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.011603327468037604},{"word":"i","start":48.714996,"end":48.875,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01333068311214447},{"word":"was","start":48.875,"end":49.375,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.009298376739025116},{"word":"trying","start":49.515,"end":49.915,"confidence":0.90625,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.014125384390354156},{"word":"to","start":49.915,"end":50.074997,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.033394284546375275},{"word":"arrange","start":50.074997,"end":50.475,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.036650463938713074},{"word":"a","start":50.475,"end":50.555,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03198947012424469},{"word":"meeting","start":50.555,"end":50.954998,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.06788778305053711},{"word":"with","start":50.954998,"end":51.195,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06780748069286346},{"word":"you","start":51.195,"end":51.695,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10582972317934036},{"word":"together","start":52.08,"end":52.4,"confidence":0.99902344,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.019814901053905487},{"word":"with","start":52.4,"end":52.8,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08457953482866287},{"word":"my","start":52.8,"end":52.96,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.06731823086738586},{"word":"cto","start":52.96,"end":53.46,"confidence":0.9746094,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.044345103204250336},{"word":"mister","start":53.68,"end":54.18,"confidence":0.9909668,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.08617513626813889},{"word":"bajid","start":54.24,"end":54.74,"confidence":0.67057294,"punctuated_word":"Bajid","sentiment":"neutral","sentiment_score":0.03823872655630112},{"word":"singh","start":54.8,"end":55.2,"confidence":0.84228516,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.03910301253199577},{"word":"to","start":55.2,"end":55.6,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07027938961982727},{"word":"introduce","start":55.6,"end":56.1,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.09240679442882538},{"word":"our","start":56.16,"end":56.32,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.11802224069833755},{"word":"company","start":56.32,"end":56.8,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.11634064465761185},{"word":"and","start":56.8,"end":56.96,"confidence":0.9667969,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1527475863695145},{"word":"our","start":56.96,"end":57.12,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.12804356217384338},{"word":"services","start":57.12,"end":57.62,"confidence":0.9995117,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.08782502263784409},{"word":"name","start":58.56,"end":58.88,"confidence":0.9980469,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.01506241038441658},{"word":"of","start":58.88,"end":59.04,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02462746575474739},{"word":"the","start":59.04,"end":59.12,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03841986507177353},{"word":"company","start":59.12,"end":59.44,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.04591907933354378},{"word":"again","start":59.44,"end":59.76,"confidence":0.71240234,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.02657048776745796},{"word":"it's","start":59.76,"end":60.0,"confidence":0.9941406,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.04931239411234856},{"word":"cloud","start":60.0,"end":60.32,"confidence":0.7373047,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.08381412923336029},{"word":"solution","start":60.32,"end":60.8,"confidence":0.9873047,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.06668563187122345},{"word":"it","start":60.8,"end":61.3,"confidence":0.99365234,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.02593755349516869},{"word":"yes","start":63.36,"end":63.760002,"confidence":0.9782715,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.013321837410330772},{"word":"actually","start":63.760002,"end":64.08,"confidence":0.9638672,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.12212752550840378},{"word":"sir","start":64.08,"end":64.32,"confidence":0.9819336,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":-0.1252543330192566},{"word":"the","start":64.32,"end":64.82,"confidence":0.87841797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18069875240325928},{"word":"actually","start":67.494995,"end":67.815,"confidence":0.8112793,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.07083532959222794},{"word":"sir","start":67.815,"end":67.975,"confidence":0.9328613,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":-0.06865288317203522},{"word":"the","start":67.975,"end":68.135,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1346588432788849},{"word":"last","start":68.135,"end":68.375,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.10068657994270323},{"word":"time","start":68.375,"end":68.775,"confidence":0.82910156,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.10565192252397536},{"word":"i","start":68.775,"end":69.174995,"confidence":0.9716797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10424450039863586},{"word":"we","start":69.494995,"end":69.655,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06857171654701233},{"word":"were","start":69.655,"end":69.815,"confidence":0.9941406,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.04117255657911301},{"word":"able","start":69.815,"end":70.135,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.017048843204975128},{"word":"to","start":70.135,"end":70.295,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02139531821012497},{"word":"arrange","start":70.295,"end":70.534996,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":-0.026188522577285767},{"word":"an","start":70.534996,"end":70.775,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.04166324436664581},{"word":"introductory","start":70.775,"end":71.275,"confidence":0.99902344,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":-0.027623984962701797},{"word":"meeting","start":71.335,"end":71.655,"confidence":0.78930664,"punctuated_word":"meeting,","sentiment":"neutral","sentiment_score":-0.01568944752216339},{"word":"but","start":71.655,"end":71.815,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.113560751080513},{"word":"the","start":71.815,"end":71.975,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.289889395236969},{"word":"thing","start":71.975,"end":72.215,"confidence":1.0,"punctuated_word":"thing","sentiment":"negative","sentiment_score":-0.4011037051677704},{"word":"is","start":72.215,"end":72.715,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.335434228181839},{"word":"that","start":73.174995,"end":73.615,"confidence":0.3869629,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.3841511011123657},{"word":"i","start":73.615,"end":74.055,"confidence":0.97265625,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.49635839462280273},{"word":"think","start":74.055,"end":74.375,"confidence":0.99902344,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.5524423122406006},{"word":"you","start":74.375,"end":74.534996,"confidence":0.98095703,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.640792965888977},{"word":"were","start":74.534996,"end":74.854996,"confidence":0.90625,"punctuated_word":"were","sentiment":"negative","sentiment_score":-0.5354081392288208},{"word":"busy","start":74.854996,"end":75.095,"confidence":0.9951172,"punctuated_word":"busy","sentiment":"negative","sentiment_score":-0.6340397000312805},{"word":"and","start":75.095,"end":75.255,"confidence":0.76708984,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.48523959517478943},{"word":"you","start":75.255,"end":75.335,"confidence":0.9980469,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.6015058755874634},{"word":"were","start":75.335,"end":75.494995,"confidence":0.6748047,"punctuated_word":"were","sentiment":"negative","sentiment_score":-0.4310472309589386},{"word":"not","start":75.494995,"end":75.735,"confidence":0.9980469,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.49784210324287415},{"word":"able","start":75.735,"end":75.975,"confidence":0.99902344,"punctuated_word":"able","sentiment":"negative","sentiment_score":-0.47958844900131226},{"word":"to","start":75.975,"end":76.055,"confidence":0.9951172,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5441199541091919},{"word":"attend","start":76.055,"end":76.375,"confidence":1.0,"punctuated_word":"attend","sentiment":"negative","sentiment_score":-0.6043840050697327},{"word":"the","start":76.375,"end":76.534996,"confidence":0.9770508,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5163236260414124},{"word":"meeting","start":76.534996,"end":77.034996,"confidence":0.98535156,"punctuated_word":"meeting.","sentiment":"negative","sentiment_score":-0.39035651087760925},{"word":"but","start":77.255,"end":77.735,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.10830944031476974},{"word":"then","start":77.735,"end":77.975,"confidence":0.72021484,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.07402239739894867},{"word":"again","start":77.975,"end":78.295,"confidence":0.9770508,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.04794434830546379},{"word":"sir","start":78.295,"end":78.455,"confidence":0.9975586,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.02496330812573433},{"word":"name","start":78.455,"end":78.695,"confidence":0.85058594,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.025619741529226303},{"word":"of","start":78.695,"end":78.854996,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.020503636449575424},{"word":"the","start":78.854996,"end":78.935,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.017942581325769424},{"word":"company","start":78.935,"end":79.335,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.01757427677512169},{"word":"is","start":79.335,"end":79.835,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04184770584106445},{"word":"cloud","start":80.055,"end":80.375,"confidence":0.8071289,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.05820248648524285},{"word":"solution","start":80.375,"end":80.854996,"confidence":0.9873047,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.030497685074806213},{"word":"it","start":80.854996,"end":81.15,"confidence":0.7421875,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.02697911113500595},{"word":"it","start":81.71,"end":81.950005,"confidence":0.9975586,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.035522766411304474},{"word":"we","start":81.950005,"end":82.11,"confidence":0.97314453,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.07314038276672363},{"word":"are","start":82.11,"end":82.61,"confidence":0.97509766,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.05605217814445496},{"word":"a","start":82.91,"end":82.99,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.048751190304756165},{"word":"managed","start":82.99,"end":83.31,"confidence":0.94384766,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":0.05752094089984894},{"word":"service","start":83.31,"end":83.71,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.030714061111211777},{"word":"provider","start":83.71,"end":84.21,"confidence":0.9995117,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.05039163678884506},{"word":"we","start":85.07,"end":85.23,"confidence":0.9951172,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.07655949145555496},{"word":"are","start":85.23,"end":85.39,"confidence":0.9941406,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.07898832857608795},{"word":"also","start":85.39,"end":85.71,"confidence":0.9980469,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.0594799630343914},{"word":"microsoft","start":85.71,"end":86.19,"confidence":0.8828125,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.052877433598041534},{"word":"trusted","start":86.19,"end":86.67,"confidence":0.82958984,"punctuated_word":"trusted","sentiment":"neutral","sentiment_score":0.08409799635410309},{"word":"partner","start":86.67,"end":87.17,"confidence":0.9980469,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":0.07798966765403748},{"word":"providing","start":87.31,"end":87.79,"confidence":0.7011719,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.07389162480831146},{"word":"services","start":87.79,"end":88.29,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.06786088645458221},{"word":"for","start":88.35,"end":88.75,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08859620988368988},{"word":"cloud","start":88.75,"end":89.07,"confidence":0.90527344,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.10335367172956468},{"word":"solution","start":89.07,"end":89.57,"confidence":0.98461914,"punctuated_word":"solution,","sentiment":"neutral","sentiment_score":0.08457578718662262},{"word":"cybersecurity","start":90.83,"end":91.33,"confidence":0.8659668,"punctuated_word":"cybersecurity,","sentiment":"neutral","sentiment_score":0.06840672343969345},{"word":"backup","start":92.19,"end":92.590004,"confidence":0.9580078,"punctuated_word":"backup","sentiment":"neutral","sentiment_score":0.04554815962910652},{"word":"and","start":92.590004,"end":92.83,"confidence":0.8442383,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06261090189218521},{"word":"recovery","start":92.83,"end":93.33,"confidence":0.9562988,"punctuated_word":"recovery,","sentiment":"neutral","sentiment_score":0.0652008205652237},{"word":"sharepoint","start":93.55,"end":94.05,"confidence":0.984375,"punctuated_word":"SharePoint,","sentiment":"neutral","sentiment_score":0.06995457410812378},{"word":"manage","start":94.915,"end":95.235,"confidence":0.73291016,"punctuated_word":"Manage","sentiment":"neutral","sentiment_score":0.06204241141676903},{"word":"three","start":95.235,"end":95.475,"confidence":0.9902344,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.05136161297559738},{"word":"sixty","start":95.475,"end":95.875,"confidence":0.78125,"punctuated_word":"sixty","sentiment":"neutral","sentiment_score":0.03978581354022026},{"word":"five","start":95.875,"end":96.354996,"confidence":0.9885254,"punctuated_word":"five,","sentiment":"neutral","sentiment_score":0.05217694491147995},{"word":"power","start":96.354996,"end":96.755,"confidence":0.9892578,"punctuated_word":"Power","sentiment":"neutral","sentiment_score":0.08670274913311005},{"word":"bi","start":96.755,"end":97.255,"confidence":0.95043945,"punctuated_word":"BI,","sentiment":"neutral","sentiment_score":0.05247744172811508},{"word":"power","start":97.315,"end":97.555,"confidence":0.8339844,"punctuated_word":"Power","sentiment":"neutral","sentiment_score":0.06298378109931946},{"word":"ups","start":97.555,"end":97.795,"confidence":0.57373047,"punctuated_word":"Ups,","sentiment":"neutral","sentiment_score":0.031742796301841736},{"word":"and","start":97.795,"end":97.955,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.019241079688072205},{"word":"many","start":97.955,"end":98.195,"confidence":0.99902344,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.027333248406648636},{"word":"more","start":98.195,"end":98.695,"confidence":0.9980469,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":-0.006561711430549622},{"word":"and","start":99.155,"end":99.655,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.009338364005088806},{"word":"reason","start":99.955,"end":100.195,"confidence":0.53759766,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.030630260705947876},{"word":"for","start":100.195,"end":100.435,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.019646815955638885},{"word":"my","start":100.435,"end":100.515,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.07193809002637863},{"word":"call","start":100.515,"end":100.675,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.07110556215047836},{"word":"today","start":100.675,"end":100.995,"confidence":0.95654297,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.1128266453742981},{"word":"nigel","start":100.995,"end":101.495,"confidence":0.9116211,"punctuated_word":"Nigel,","sentiment":"neutral","sentiment_score":0.08007191121578217},{"word":"same","start":101.555,"end":101.715,"confidence":0.98535156,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.10414737462997437},{"word":"thing","start":101.715,"end":101.875,"confidence":0.99902344,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.1039128452539444},{"word":"as","start":101.875,"end":102.115,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.12365681678056716},{"word":"before","start":102.115,"end":102.615,"confidence":0.83032227,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":0.06852349638938904},{"word":"we're","start":103.155,"end":103.395,"confidence":0.99853516,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.06535419076681137},{"word":"only","start":103.395,"end":103.715,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.10323195159435272},{"word":"hoping","start":103.715,"end":103.955,"confidence":0.9980469,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.11599916219711304},{"word":"to","start":103.955,"end":104.195,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20061427354812625},{"word":"arrange","start":104.195,"end":104.515,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.19643983244895935},{"word":"an","start":104.515,"end":104.755,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.2398454248905182},{"word":"introductory","start":104.755,"end":105.255,"confidence":0.99902344,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":0.1831836998462677},{"word":"meeting","start":105.395,"end":105.715,"confidence":0.99902344,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.18748655915260315},{"word":"with","start":105.715,"end":105.875,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.25875070691108704},{"word":"you","start":105.875,"end":106.195,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1979762315750122},{"word":"simply","start":106.195,"end":106.515,"confidence":0.8510742,"punctuated_word":"simply","sentiment":"neutral","sentiment_score":0.1905074119567871},{"word":"to","start":106.515,"end":106.835,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17666295170783997},{"word":"introduce","start":106.835,"end":107.335,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.1950812041759491},{"word":"our","start":107.395,"end":107.635,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.16423040628433228},{"word":"company","start":107.635,"end":108.115,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.15595194697380066},{"word":"only","start":108.115,"end":108.354996,"confidence":0.87353516,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.2306087613105774},{"word":"for","start":108.354996,"end":108.595,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1812725216150284},{"word":"future","start":108.595,"end":108.994995,"confidence":0.9970703,"punctuated_word":"future","sentiment":"neutral","sentiment_score":0.1473860740661621},{"word":"reference","start":108.994995,"end":109.494995,"confidence":0.9265137,"punctuated_word":"reference.","sentiment":"neutral","sentiment_score":0.1169528216123581},{"word":"and","start":110.439995,"end":110.68,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0503687858581543},{"word":"we're","start":110.68,"end":110.92,"confidence":0.99902344,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.08407437801361084},{"word":"hoping","start":110.92,"end":111.24,"confidence":0.9941406,"punctuated_word":"hoping,","sentiment":"neutral","sentiment_score":0.12858037650585177},{"word":"sir","start":111.24,"end":111.56,"confidence":0.9995117,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.2127374112606049},{"word":"that","start":111.56,"end":111.72,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1976756751537323},{"word":"we","start":111.72,"end":111.88,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2026825249195099},{"word":"can","start":111.88,"end":112.36,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.18494904041290283},{"word":"reschedule","start":112.36,"end":112.86,"confidence":0.99869794,"punctuated_word":"reschedule","sentiment":"neutral","sentiment_score":0.08450126647949219},{"word":"the","start":113.0,"end":113.5,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05404561012983322},{"word":"meeting","start":113.64,"end":114.14,"confidence":0.9111328,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.06591429561376572},{"word":"somewhere","start":114.2,"end":114.7,"confidence":1.0,"punctuated_word":"somewhere","sentiment":"neutral","sentiment_score":0.07282134890556335},{"word":"next","start":114.84,"end":115.159996,"confidence":0.99121094,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.08903726935386658},{"word":"month","start":115.159996,"end":115.659996,"confidence":0.8671875,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.11699450761079788},{"word":"maybe","start":115.799995,"end":116.119995,"confidence":0.99902344,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.114899680018425},{"word":"on","start":116.119995,"end":116.28,"confidence":0.93359375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.11241201311349867},{"word":"first","start":116.28,"end":116.52,"confidence":0.97998047,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.13600215315818787},{"word":"or","start":116.52,"end":116.68,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.12522318959236145},{"word":"second","start":116.68,"end":117.0,"confidence":0.99902344,"punctuated_word":"second","sentiment":"neutral","sentiment_score":0.11951975524425508},{"word":"week","start":117.0,"end":117.159996,"confidence":0.9980469,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.11001208424568176},{"word":"of","start":117.159996,"end":117.32,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.1033707708120346},{"word":"august","start":117.32,"end":117.82,"confidence":0.9382324,"punctuated_word":"August.","sentiment":"neutral","sentiment_score":0.07637107372283936},{"word":"mhmm","start":121.88,"end":122.38,"confidence":0.90844727,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.12771157920360565},{"word":"yep","start":122.6,"end":123.1,"confidence":0.94555664,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.11111783236265182},{"word":"alright","start":132.56087,"end":133.06087,"confidence":0.892334,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.11230068653821944},{"word":"got","start":133.52087,"end":133.76086,"confidence":0.9951172,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":-0.01133543998003006},{"word":"it","start":133.76086,"end":134.00087,"confidence":0.9995117,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.002943824976682663},{"word":"sir","start":134.00087,"end":134.50087,"confidence":1.0,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.031481727957725525},{"word":"alright","start":134.56087,"end":135.06087,"confidence":0.9951172,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.05087834224104881},{"word":"okay","start":135.12086,"end":135.62086,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0077260821126401424},{"word":"no","start":136.32086,"end":136.80087,"confidence":0.9760742,"punctuated_word":"No","sentiment":"positive","sentiment_score":0.38041815161705017},{"word":"no","start":136.80087,"end":137.12086,"confidence":0.9194336,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.17422571778297424},{"word":"worries","start":137.12086,"end":137.52087,"confidence":0.9970703,"punctuated_word":"worries.","sentiment":"positive","sentiment_score":0.35923755168914795},{"word":"thank","start":137.52087,"end":137.68086,"confidence":0.9658203,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7352837920188904},{"word":"you","start":137.68086,"end":137.84087,"confidence":0.98583984,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.7776880860328674},{"word":"nigel","start":137.84087,"end":138.24088,"confidence":0.9550781,"punctuated_word":"Nigel.","sentiment":"positive","sentiment_score":0.6506470441818237},{"word":"have","start":138.24088,"end":138.40086,"confidence":0.9951172,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6719045639038086},{"word":"a","start":138.40086,"end":138.48087,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6809965968132019},{"word":"good","start":138.48087,"end":138.64087,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.6925968527793884},{"word":"day","start":138.64087,"end":138.80087,"confidence":1.0,"punctuated_word":"day,","sentiment":"positive","sentiment_score":0.6829965114593506},{"word":"sir","start":138.80087,"end":139.30087,"confidence":1.0,"punctuated_word":"sir.","sentiment":"positive","sentiment_score":0.7004005312919617},{"word":"alright","start":140.40086,"end":140.80087,"confidence":0.87890625,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.21843644976615903},{"word":"thank","start":140.80087,"end":141.30087,"confidence":0.91503906,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":-0.08677558600902557}],"paragraphs":{"transcript":"\nYeah. Good morning. Am I speaking with Nigel? Alright. Thank you.\n\nOkay. Thank you. Yeah. Good morning. Nigel, it's Ronald from Cloud Solution IT.\n\nHow are you doing today? I'm doing wonderful. Thank you for asking. Nigel, I am not so sure if you can still remember the company because the last time that we touched base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajid Singh, to introduce our company and our services.\n\nName of the company again, it's Cloud Solution IT. Yes. Actually, sir, the actually, sir, the last time, I we were able to arrange an introductory meeting, but the thing is that I think you were busy and you were not able to attend the meeting. But then again, sir, name of the company is Cloud Solution IT. IT.\n\nWe are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Ups, and many more. And reason for my call today, Nigel, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that we can reschedule the meeting somewhere next month, maybe on first or second week of August. Mhmm.\n\nYep. Alright. Got it, sir. Alright. Okay.\n\nNo no worries. Thank you, Nigel. Have a good day, sir. Alright. Thank","paragraphs":[{"sentences":[{"text":"Yeah.","start":7.8399997,"end":8.08,"sentiment":"neutral","sentiment_score":0.15800845623016355},{"text":"Good morning.","start":8.08,"end":8.72,"sentiment":"positive","sentiment_score":0.3413987308740616},{"text":"Am I speaking with Nigel?","start":8.72,"end":9.94,"sentiment":"neutral","sentiment_score":0.11227659434080124},{"text":"Alright.","start":13.195,"end":13.514999,"sentiment":"neutral","sentiment_score":0.19642242789268496},{"text":"Thank you.","start":13.514999,"end":16.335,"sentiment":"positive","sentiment_score":0.3830999583005905}],"sentiment":"neutral","sentiment_score":0.2149828394705599,"num_words":11,"start":7.8399997,"end":16.335},{"sentences":[{"text":"Okay.","start":16.395,"end":16.795,"sentiment":"neutral","sentiment_score":0.21936678886413577},{"text":"Thank you.","start":16.795,"end":17.535,"sentiment":"positive","sentiment_score":0.4411846548318863},{"text":"Yeah.","start":26.3,"end":26.539999,"sentiment":"neutral","sentiment_score":0.12713418900966644},{"text":"Good morning.","start":26.539999,"end":27.359999,"sentiment":"neutral","sentiment_score":0.31411483883857727},{"text":"Nigel, it's Ronald from Cloud Solution IT.","start":27.66,"end":31.759998,"sentiment":"neutral","sentiment_score":0.19881122027124679}],"sentiment":"neutral","sentiment_score":0.24990603900872743,"num_words":13,"start":16.395,"end":31.759998},{"sentences":[{"text":"How are you doing today?","start":32.379997,"end":33.52,"sentiment":"neutral","sentiment_score":0.22426266074180604},{"text":"I'm doing wonderful.","start":35.26,"end":36.64,"sentiment":"positive","sentiment_score":0.7449747920036316},{"text":"Thank you for asking.","start":36.699997,"end":37.76,"sentiment":"positive","sentiment_score":0.6822527498006821},{"text":"Nigel, I am not so sure if you can still remember the company because the last time that we touched base with you, it was September of last year.","start":38.475,"end":46.815,"sentiment":"neutral","sentiment_score":-0.031605010402613674},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajid Singh, to introduce our company and our services.","start":47.355,"end":57.62,"sentiment":"neutral","sentiment_score":0.05764143713922412}],"sentiment":"neutral","sentiment_score":0.09889738500008688,"num_words":68,"start":32.379997,"end":57.62},{"sentences":[{"text":"Name of the company again, it's Cloud Solution IT.","start":58.56,"end":61.3,"sentiment":"neutral","sentiment_score":0.04181655744711558},{"text":"Yes.","start":63.36,"end":63.760002,"sentiment":"neutral","sentiment_score":-0.013321837410330772},{"text":"Actually, sir, the actually, sir, the last time, I we were able to arrange an introductory meeting, but the thing is that I think you were busy and you were not able to attend the meeting.","start":63.760002,"end":77.034996,"sentiment":"neutral","sentiment_score":-0.2834931207406852},{"text":"But then again, sir, name of the company is Cloud Solution IT.","start":77.255,"end":81.15,"sentiment":"neutral","sentiment_score":0.002821195560197036},{"text":"IT.","start":81.71,"end":81.950005,"sentiment":"neutral","sentiment_score":0.035522766411304474}],"sentiment":"neutral","sentiment_score":-0.16564996701554727,"num_words":59,"start":58.56,"end":81.950005},{"sentences":[{"text":"We are a managed service provider.","start":81.950005,"end":84.21,"sentiment":"neutral","sentiment_score":0.052761731669306755},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Ups, and many more.","start":85.07,"end":98.695,"sentiment":"neutral","sentiment_score":0.06071401511629423},{"text":"And reason for my call today, Nigel, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":99.155,"end":109.494995,"sentiment":"neutral","sentiment_score":0.13615525290369987},{"text":"And we're hoping, sir, that we can reschedule the meeting somewhere next month, maybe on first or second week of August.","start":110.439995,"end":117.82,"sentiment":"neutral","sentiment_score":0.1162949147678557},{"text":"Mhmm.","start":121.88,"end":122.38,"sentiment":"neutral","sentiment_score":-0.12771157920360565}],"sentiment":"neutral","sentiment_score":0.098293976661037,"num_words":85,"start":81.950005,"end":122.38},{"sentences":[{"text":"Yep.","start":122.6,"end":123.1,"sentiment":"neutral","sentiment_score":-0.11111783236265182},{"text":"Alright.","start":132.56087,"end":133.06087,"sentiment":"neutral","sentiment_score":-0.11230068653821944},{"text":"Got it, sir.","start":133.52087,"end":134.50087,"sentiment":"neutral","sentiment_score":0.005734154333670934},{"text":"Alright.","start":134.56087,"end":135.06087,"sentiment":"neutral","sentiment_score":0.05087834224104881},{"text":"Okay.","start":135.12086,"end":135.62086,"sentiment":"neutral","sentiment_score":0.0077260821126401424}],"sentiment":"neutral","sentiment_score":-0.021087375935167074,"num_words":7,"start":122.6,"end":135.62086},{"sentences":[{"text":"No no worries.","start":136.32086,"end":137.52087,"sentiment":"neutral","sentiment_score":0.30462714036305744},{"text":"Thank you, Nigel.","start":137.52087,"end":138.24088,"sentiment":"positive","sentiment_score":0.7212063074111938},{"text":"Have a good day, sir.","start":138.24088,"end":139.30087,"sentiment":"positive","sentiment_score":0.6857790112495422},{"text":"Alright.","start":140.40086,"end":140.80087,"sentiment":"neutral","sentiment_score":0.21843644976615903},{"text":"Thank","start":140.80087,"end":141.30087,"sentiment":"neutral","sentiment_score":-0.08677558600902557}],"sentiment":"positive","sentiment_score":0.5106197125636615,"num_words":13,"start":136.32086,"end":141.30087}]}}]},{"alternatives":[{"transcript":"Thank you for calling Phoenix Metaphor. You're speaking with Larissa. Yeah. Well, let me just have a look for you. I'll just pop you three days Hello. This is Nigel. Mhmm. Good. And you? Mhmm. No. I don't remember you, but, yeah, go on. Yeah. Look. I've I've actually just put on someone internally. So we're we're handling everything internally. We don't we're not pushing anything out to MSPs. So I'm sorry. There's not not really any point in that okay. Great. Thanks very much. Cheers. You too. Bye.","confidence":0.9914551,"words":[{"word":"thank","start":3.28,"end":3.52,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6481618881225586},{"word":"you","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6328544020652771},{"word":"for","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6578828692436218},{"word":"calling","start":3.9199998,"end":4.24,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.6078540682792664},{"word":"phoenix","start":4.24,"end":4.56,"confidence":0.9951172,"punctuated_word":"Phoenix","sentiment":"positive","sentiment_score":0.6127034425735474},{"word":"metaphor","start":4.56,"end":5.04,"confidence":0.7402344,"punctuated_word":"Metaphor.","sentiment":"positive","sentiment_score":0.6190019249916077},{"word":"you're","start":5.04,"end":5.12,"confidence":0.9577637,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.23213836550712583},{"word":"speaking","start":5.12,"end":5.44,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.2139495760202408},{"word":"with","start":5.44,"end":5.68,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.25074687600135803},{"word":"larissa","start":5.68,"end":6.18,"confidence":0.9316406,"punctuated_word":"Larissa.","sentiment":"neutral","sentiment_score":0.24169954657554624},{"word":"yeah","start":10.639999,"end":10.88,"confidence":0.7357178,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08095024526119232},{"word":"well","start":10.88,"end":11.04,"confidence":0.74975586,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.1095108687877655},{"word":"let","start":11.04,"end":11.12,"confidence":0.98535156,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.12206859886646272},{"word":"me","start":11.12,"end":11.28,"confidence":0.9970703,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.16279236972332},{"word":"just","start":11.28,"end":11.44,"confidence":0.99121094,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11217371374368668},{"word":"have","start":11.44,"end":11.559999,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.17254683375358582},{"word":"a","start":11.559999,"end":11.679999,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.16459684073925018},{"word":"look","start":11.679999,"end":11.92,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.15919864177703855},{"word":"for","start":11.92,"end":12.08,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.14534276723861694},{"word":"you","start":12.08,"end":12.58,"confidence":0.9914551,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.15399417281150818},{"word":"i'll","start":13.895,"end":14.135,"confidence":0.9812012,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.3281113803386688},{"word":"just","start":14.135,"end":14.295,"confidence":1.0,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.3663147985935211},{"word":"pop","start":14.295,"end":14.535,"confidence":0.8984375,"punctuated_word":"pop","sentiment":"positive","sentiment_score":0.405274897813797},{"word":"you","start":14.535,"end":14.695,"confidence":0.9003906,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.37888991832733154},{"word":"three","start":14.695,"end":14.855,"confidence":0.7373047,"punctuated_word":"three","sentiment":"positive","sentiment_score":0.34163862466812134},{"word":"days","start":14.855,"end":15.175,"confidence":0.97998047,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.2544157803058624},{"word":"hello","start":23.974998,"end":24.215,"confidence":0.70214844,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.13947390019893646},{"word":"this","start":24.215,"end":24.375,"confidence":0.9741211,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.14896225929260254},{"word":"is","start":24.375,"end":24.535,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1526285707950592},{"word":"nigel","start":24.535,"end":25.035,"confidence":0.98461914,"punctuated_word":"Nigel.","sentiment":"neutral","sentiment_score":0.10864397138357162},{"word":"mhmm","start":32.39,"end":32.89,"confidence":0.9082031,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.20797893404960632},{"word":"good","start":33.67,"end":33.989998,"confidence":0.95043945,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.42440956830978394},{"word":"and","start":33.989998,"end":34.23,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.304068386554718},{"word":"you","start":34.23,"end":34.73,"confidence":0.9975586,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.3624529838562012},{"word":"mhmm","start":61.850002,"end":62.350002,"confidence":0.89538574,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.01084236428141594},{"word":"no","start":63.690002,"end":64.090004,"confidence":0.7895508,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1427622139453888},{"word":"i","start":64.090004,"end":64.41,"confidence":0.8125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20855283737182617},{"word":"don't","start":64.41,"end":64.73,"confidence":0.8413086,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1436665803194046},{"word":"remember","start":64.73,"end":65.130005,"confidence":0.8125,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":-0.10881786048412324},{"word":"you","start":65.130005,"end":65.29,"confidence":0.8720703,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.14170445501804352},{"word":"but","start":65.29,"end":65.79,"confidence":0.84643555,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":-0.07926799356937408},{"word":"yeah","start":65.85,"end":66.090004,"confidence":0.7956543,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.026854943484067917},{"word":"go","start":66.090004,"end":66.25,"confidence":0.9770508,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.07126277685165405},{"word":"on","start":66.25,"end":66.75,"confidence":0.97680664,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.10698335617780684},{"word":"yeah","start":118.95,"end":119.35,"confidence":0.8364258,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0333150289952755},{"word":"look","start":119.35,"end":119.59,"confidence":0.83154297,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":-0.07904237508773804},{"word":"i've","start":119.59,"end":119.75,"confidence":0.9995117,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.18237845599651337},{"word":"i've","start":119.75,"end":119.909996,"confidence":0.99658203,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.20693790912628177},{"word":"actually","start":119.909996,"end":120.229996,"confidence":0.9980469,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.21256756782531736},{"word":"just","start":120.229996,"end":120.39,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.21475733816623688},{"word":"put","start":120.39,"end":120.63,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.18033427000045776},{"word":"on","start":120.63,"end":121.11,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1705777496099472},{"word":"someone","start":121.11,"end":121.61,"confidence":1.0,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.18646420538425448},{"word":"internally","start":122.63,"end":123.13,"confidence":0.703125,"punctuated_word":"internally.","sentiment":"neutral","sentiment_score":-0.1712383329868317},{"word":"so","start":123.27,"end":123.43,"confidence":0.8857422,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1514197587966919},{"word":"we're","start":123.43,"end":123.67,"confidence":0.99902344,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.19765567779541016},{"word":"we're","start":123.67,"end":123.909996,"confidence":0.9995117,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.21511957049369812},{"word":"handling","start":123.909996,"end":124.229996,"confidence":1.0,"punctuated_word":"handling","sentiment":"neutral","sentiment_score":-0.2287621796131134},{"word":"everything","start":124.229996,"end":124.63,"confidence":1.0,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":-0.18504774570465088},{"word":"internally","start":124.63,"end":125.11,"confidence":0.99853516,"punctuated_word":"internally.","sentiment":"neutral","sentiment_score":-0.219267800450325},{"word":"we","start":125.11,"end":125.27,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.2508520781993866},{"word":"don't","start":125.27,"end":125.43,"confidence":0.9946289,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2602403461933136},{"word":"we're","start":125.509995,"end":125.67,"confidence":0.99902344,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.3197574019432068},{"word":"not","start":125.67,"end":125.925,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.32994750142097473},{"word":"pushing","start":126.005005,"end":126.40501,"confidence":1.0,"punctuated_word":"pushing","sentiment":"negative","sentiment_score":-0.35550206899642944},{"word":"anything","start":126.40501,"end":126.725006,"confidence":1.0,"punctuated_word":"anything","sentiment":"negative","sentiment_score":-0.3579201102256775},{"word":"out","start":126.725006,"end":127.045006,"confidence":0.99316406,"punctuated_word":"out","sentiment":"negative","sentiment_score":-0.3727951943874359},{"word":"to","start":127.045006,"end":127.525,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.45060089230537415},{"word":"msps","start":127.525,"end":128.025,"confidence":0.8779297,"punctuated_word":"MSPs.","sentiment":"negative","sentiment_score":-0.35789042711257935},{"word":"so","start":128.16501,"end":128.405,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2450835108757019},{"word":"i'm","start":128.405,"end":128.565,"confidence":0.9890137,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.33287209272384644},{"word":"sorry","start":128.565,"end":128.88501,"confidence":0.9025879,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.3562134802341461},{"word":"there's","start":128.88501,"end":129.205,"confidence":0.99902344,"punctuated_word":"There's","sentiment":"negative","sentiment_score":-0.41348275542259216},{"word":"not","start":129.205,"end":129.605,"confidence":0.6333008,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4329100549221039},{"word":"not","start":129.605,"end":129.925,"confidence":0.9838867,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.46895912289619446},{"word":"really","start":129.925,"end":130.16501,"confidence":1.0,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.43401962518692017},{"word":"any","start":130.16501,"end":130.405,"confidence":1.0,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.4753231406211853},{"word":"point","start":130.405,"end":130.725,"confidence":0.89501953,"punctuated_word":"point","sentiment":"negative","sentiment_score":-0.40010595321655273},{"word":"in","start":130.725,"end":130.80501,"confidence":1.0,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.4197969138622284},{"word":"that","start":130.80501,"end":130.965,"confidence":1.0,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.3836397528648377},{"word":"okay","start":134.88501,"end":135.365,"confidence":0.9753418,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.039308518171310425},{"word":"great","start":135.365,"end":135.52501,"confidence":0.7861328,"punctuated_word":"Great.","sentiment":"positive","sentiment_score":0.9031099081039428},{"word":"thanks","start":135.52501,"end":135.845,"confidence":0.9941406,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.9159818887710572},{"word":"very","start":135.845,"end":136.005,"confidence":0.9760742,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.9230087399482728},{"word":"much","start":136.005,"end":136.485,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.8588883280754089},{"word":"cheers","start":136.485,"end":136.985,"confidence":0.99869794,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.43771180510520935},{"word":"you","start":139.045,"end":139.205,"confidence":0.8125,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.4034894108772278},{"word":"too","start":139.205,"end":139.445,"confidence":0.96435547,"punctuated_word":"too.","sentiment":"positive","sentiment_score":0.3882816731929779},{"word":"bye","start":139.445,"end":139.945,"confidence":0.96484375,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2678237557411194}],"paragraphs":{"transcript":"\nThank you for calling Phoenix Metaphor. You're speaking with Larissa. Yeah. Well, let me just have a look for you. I'll just pop you three days Hello.\n\nThis is Nigel. Mhmm. Good. And you? Mhmm.\n\nNo. I don't remember you, but, yeah, go on. Yeah. Look. I've I've actually just put on someone internally.\n\nSo we're we're handling everything internally. We don't we're not pushing anything out to MSPs. So I'm sorry. There's not not really any point in that okay. Great.\n\nThanks very much. Cheers. You too. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Phoenix Metaphor.","start":3.28,"end":5.04,"sentiment":"positive","sentiment_score":0.6297430992126465},{"text":"You're speaking with Larissa.","start":5.04,"end":6.18,"sentiment":"neutral","sentiment_score":0.23463359102606773},{"text":"Yeah.","start":10.639999,"end":10.88,"sentiment":"neutral","sentiment_score":0.08095024526119232},{"text":"Well, let me just have a look for you.","start":10.88,"end":12.58,"sentiment":"neutral","sentiment_score":0.14469164527124828},{"text":"I'll just pop you three days Hello.","start":13.895,"end":24.215,"sentiment":"neutral","sentiment_score":0.3163027571780341}],"sentiment":"neutral","sentiment_score":0.3079365671232895,"num_words":27,"start":3.28,"end":24.215},{"sentences":[{"text":"This is Nigel.","start":24.215,"end":25.035,"sentiment":"neutral","sentiment_score":0.13674493382374445},{"text":"Mhmm.","start":32.39,"end":32.89,"sentiment":"neutral","sentiment_score":0.20797893404960632},{"text":"Good.","start":33.67,"end":33.989998,"sentiment":"positive","sentiment_score":0.42440956830978394},{"text":"And you?","start":33.989998,"end":34.73,"sentiment":"neutral","sentiment_score":0.3332606852054596},{"text":"Mhmm.","start":61.850002,"end":62.350002,"sentiment":"neutral","sentiment_score":-0.01084236428141594}],"sentiment":"neutral","sentiment_score":0.21228778874501586,"num_words":8,"start":24.215,"end":62.350002},{"sentences":[{"text":"No.","start":63.690002,"end":64.090004,"sentiment":"neutral","sentiment_score":-0.1427622139453888},{"text":"I don't remember you, but, yeah, go on.","start":64.090004,"end":66.75,"sentiment":"neutral","sentiment_score":-0.11088885040953755},{"text":"Yeah.","start":118.95,"end":119.35,"sentiment":"neutral","sentiment_score":-0.0333150289952755},{"text":"Look.","start":119.35,"end":119.59,"sentiment":"neutral","sentiment_score":-0.07904237508773804},{"text":"I've I've actually just put on someone internally.","start":119.59,"end":123.13,"sentiment":"neutral","sentiment_score":-0.19065697863698006}],"sentiment":"neutral","sentiment_score":-0.14039401317897596,"num_words":19,"start":63.690002,"end":123.13},{"sentences":[{"text":"So we're we're handling everything internally.","start":123.27,"end":125.11,"sentiment":"neutral","sentiment_score":-0.19954545547564825},{"text":"We don't we're not pushing anything out to MSPs.","start":125.11,"end":128.025,"sentiment":"negative","sentiment_score":-0.33950066897604203},{"text":"So I'm sorry.","start":128.16501,"end":128.88501,"sentiment":"neutral","sentiment_score":-0.3113896946112315},{"text":"There's not not really any point in that okay.","start":128.88501,"end":135.365,"sentiment":"negative","sentiment_score":-0.3765476445357005},{"text":"Great.","start":135.365,"end":135.52501,"sentiment":"positive","sentiment_score":0.9031099081039428}],"sentiment":"neutral","sentiment_score":-0.27402738322104725,"num_words":28,"start":123.27,"end":135.52501},{"sentences":[{"text":"Thanks very much.","start":135.52501,"end":136.485,"sentiment":"positive","sentiment_score":0.8992929855982462},{"text":"Cheers.","start":136.485,"end":136.985,"sentiment":"positive","sentiment_score":0.43771180510520935},{"text":"You too.","start":139.045,"end":139.445,"sentiment":"positive","sentiment_score":0.39588554203510284},{"text":"Bye.","start":139.445,"end":139.945,"sentiment":"neutral","sentiment_score":0.2678237557411194}],"sentiment":"positive","sentiment_score":0.5993122288158962,"num_words":7,"start":135.52501,"end":139.945}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Phoenix Metaphor. You're speaking with Larissa.\n\nChannel 0: Yeah. Good morning. Am I speaking with Nigel?\n\nChannel 1: Yeah. Well, let me just have a look for you.\n\nChannel 0: Alright. Thank\n\nChannel 1: I'll just pop you three days\n\nChannel 0: you. Okay. Thank you.\n\nChannel 1: Hello. This is Nigel.\n\nChannel 0: Yeah. Good morning. Nigel, it's Ronald from Cloud Solution IT. How\n\nChannel 1: Mhmm.\n\nChannel 0: are you doing today?\n\nChannel 1: Good. And you?\n\nChannel 0: I'm doing wonderful. Thank you for asking. Nigel, I am not so sure if you can still remember the company because the last time that we touched base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajid Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT.\n\nChannel 1: Mhmm.\n\nChannel 0: Yes.\n\nChannel 1: No.\n\nChannel 0: Actually, sir,\n\nChannel 1: I\n\nChannel 0: the\n\nChannel 1: don't remember you, but, yeah, go on.\n\nChannel 0: actually, sir, the last time, I we were able to arrange an introductory meeting, but the thing is that I think you were busy and you were not able to attend the meeting. But then again, sir, name of the company is Cloud Solution IT. IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Ups, and many more.\n\nAnd reason for my call today, Nigel, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that we can reschedule the meeting somewhere next month, maybe on first or second week of August.\n\nChannel 1: Yeah. Look. I've I've actually just put on someone\n\nChannel 0: Mhmm. Yep.\n\nChannel 1: internally. So we're we're handling everything internally. We don't we're not pushing anything out to MSPs. So I'm sorry. There's not not really any point in that\n\nChannel 0: Alright. Got it, sir. Alright.\n\nChannel 1: okay.\n\nChannel 0: Okay.\n\nChannel 1: Great. Thanks very much.\n\nChannel 0: No\n\nChannel 1: Cheers.\n\nChannel 0: no worries. Thank you, Nigel. Have a good day, sir.\n\nChannel 1: You too. Bye.\n\nChannel 0: Alright. Thank","paragraphs":[{"sentences":[{"text":"Thank you for calling Phoenix Metaphor.","start":3.28,"end":5.04,"sentiment":"positive","sentiment_score":0.6297430992126465},{"text":"You're speaking with Larissa.","start":5.04,"end":6.18,"sentiment":"neutral","sentiment_score":0.23463359102606773}],"sentiment":"positive","sentiment_score":0.47169929593801496,"channel":1,"num_words":10,"start":3.28,"end":6.18},{"sentences":[{"text":"Yeah.","start":7.8399997,"end":8.08,"sentiment":"neutral","sentiment_score":0.15800845623016355},{"text":"Good morning.","start":8.08,"end":8.72,"sentiment":"positive","sentiment_score":0.3413987308740616},{"text":"Am I speaking with Nigel?","start":8.72,"end":9.94,"sentiment":"neutral","sentiment_score":0.11227659434080124}],"sentiment":"neutral","sentiment_score":0.17527361121028662,"channel":0,"num_words":8,"start":7.8399997,"end":9.94},{"sentences":[{"text":"Yeah.","start":10.639999,"end":10.88,"sentiment":"neutral","sentiment_score":0.08095024526119232},{"text":"Well, let me just have a look for you.","start":10.88,"end":12.58,"sentiment":"neutral","sentiment_score":0.14469164527124828}],"sentiment":"neutral","sentiment_score":0.1383175052702427,"channel":1,"num_words":10,"start":10.639999,"end":12.58},{"sentences":[{"text":"Alright.","start":13.195,"end":13.514999,"sentiment":"neutral","sentiment_score":0.19642242789268496},{"text":"Thank","start":13.514999,"end":14.014999,"sentiment":"positive","sentiment_score":0.469988077878952}],"sentiment":"neutral","sentiment_score":0.3332052528858185,"channel":0,"num_words":2,"start":13.195,"end":14.014999},{"sentences":[{"text":"I'll just pop you three days","start":13.895,"end":15.175,"sentiment":"positive","sentiment_score":0.34577423334121704}],"sentiment":"positive","sentiment_score":0.34577423334121704,"channel":1,"num_words":6,"start":13.895,"end":15.175},{"sentences":[{"text":"you.","start":15.835,"end":16.335,"sentiment":"neutral","sentiment_score":0.296211838722229},{"text":"Okay.","start":16.395,"end":16.795,"sentiment":"neutral","sentiment_score":0.21936678886413577},{"text":"Thank you.","start":16.795,"end":17.535,"sentiment":"positive","sentiment_score":0.4411846548318863}],"sentiment":"positive","sentiment_score":0.34948698431253433,"channel":0,"num_words":4,"start":15.835,"end":17.535},{"sentences":[{"text":"Hello.","start":23.974998,"end":24.215,"sentiment":"neutral","sentiment_score":0.13947390019893646},{"text":"This is Nigel.","start":24.215,"end":25.035,"sentiment":"neutral","sentiment_score":0.13674493382374445}],"sentiment":"neutral","sentiment_score":0.13742717541754246,"channel":1,"num_words":4,"start":23.974998,"end":25.035},{"sentences":[{"text":"Yeah.","start":26.3,"end":26.539999,"sentiment":"neutral","sentiment_score":0.12713418900966644},{"text":"Good morning.","start":26.539999,"end":27.359999,"sentiment":"neutral","sentiment_score":0.31411483883857727},{"text":"Nigel, it's Ronald from Cloud Solution IT.","start":27.66,"end":31.759998,"sentiment":"neutral","sentiment_score":0.19881122027124679},{"text":"How","start":32.379997,"end":32.54,"sentiment":"neutral","sentiment_score":0.19989721477031708}],"sentiment":"neutral","sentiment_score":0.21335814757780594,"channel":0,"num_words":11,"start":26.3,"end":32.54},{"sentences":[{"text":"Mhmm.","start":32.39,"end":32.89,"sentiment":"neutral","sentiment_score":0.20797893404960632}],"sentiment":"neutral","sentiment_score":0.20797893404960632,"channel":1,"num_words":1,"start":32.39,"end":32.89},{"sentences":[{"text":"are you doing today?","start":32.54,"end":33.52,"sentiment":"neutral","sentiment_score":0.23035402223467827}],"sentiment":"neutral","sentiment_score":0.23035402223467827,"channel":0,"num_words":4,"start":32.54,"end":33.52},{"sentences":[{"text":"Good.","start":33.67,"end":33.989998,"sentiment":"positive","sentiment_score":0.42440956830978394},{"text":"And you?","start":33.989998,"end":34.73,"sentiment":"neutral","sentiment_score":0.3332606852054596}],"sentiment":"positive","sentiment_score":0.3636436462402344,"channel":1,"num_words":3,"start":33.67,"end":34.73},{"sentences":[{"text":"I'm doing wonderful.","start":35.26,"end":36.64,"sentiment":"positive","sentiment_score":0.7449747920036316},{"text":"Thank you for asking.","start":36.699997,"end":37.76,"sentiment":"positive","sentiment_score":0.6822527498006821},{"text":"Nigel, I am not so sure if you can still remember the company because the last time that we touched base with you, it was September of last year.","start":38.475,"end":46.815,"sentiment":"neutral","sentiment_score":-0.031605010402613674},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajid Singh, to introduce our company and our services.","start":47.355,"end":57.62,"sentiment":"neutral","sentiment_score":0.05764143713922412},{"text":"Name of the company again, it's Cloud Solution IT.","start":58.56,"end":61.3,"sentiment":"neutral","sentiment_score":0.04181655744711558}],"sentiment":"neutral","sentiment_score":0.08305635962945719,"channel":0,"num_words":72,"start":35.26,"end":61.3},{"sentences":[{"text":"Mhmm.","start":61.850002,"end":62.350002,"sentiment":"neutral","sentiment_score":-0.01084236428141594}],"sentiment":"neutral","sentiment_score":-0.01084236428141594,"channel":1,"num_words":1,"start":61.850002,"end":62.350002},{"sentences":[{"text":"Yes.","start":63.36,"end":63.760002,"sentiment":"neutral","sentiment_score":-0.013321837410330772}],"sentiment":"neutral","sentiment_score":-0.013321837410330772,"channel":0,"num_words":1,"start":63.36,"end":63.760002},{"sentences":[{"text":"No.","start":63.690002,"end":64.090004,"sentiment":"neutral","sentiment_score":-0.1427622139453888}],"sentiment":"neutral","sentiment_score":-0.1427622139453888,"channel":1,"num_words":1,"start":63.690002,"end":64.090004},{"sentences":[{"text":"Actually, sir,","start":63.760002,"end":64.32,"sentiment":"neutral","sentiment_score":-0.12369092926383018}],"sentiment":"neutral","sentiment_score":-0.12369092926383018,"channel":0,"num_words":2,"start":63.760002,"end":64.32},{"sentences":[{"text":"I","start":64.090004,"end":64.41,"sentiment":"neutral","sentiment_score":-0.20855283737182617}],"sentiment":"neutral","sentiment_score":-0.20855283737182617,"channel":1,"num_words":1,"start":64.090004,"end":64.41},{"sentences":[{"text":"the","start":64.32,"end":64.82,"sentiment":"neutral","sentiment_score":-0.18069875240325928}],"sentiment":"neutral","sentiment_score":-0.18069875240325928,"channel":0,"num_words":1,"start":64.32,"end":64.82},{"sentences":[{"text":"don't remember you, but, yeah, go on.","start":64.41,"end":66.75,"sentiment":"neutral","sentiment_score":-0.09693685227206775}],"sentiment":"neutral","sentiment_score":-0.09693685227206775,"channel":1,"num_words":7,"start":64.41,"end":66.75},{"sentences":[{"text":"actually, sir, the last time, I we were able to arrange an introductory meeting, but the thing is that I think you were busy and you were not able to attend the meeting.","start":67.494995,"end":77.034996,"sentiment":"neutral","sentiment_score":-0.29629308290102263},{"text":"But then again, sir, name of the company is Cloud Solution IT.","start":77.255,"end":81.15,"sentiment":"neutral","sentiment_score":0.002821195560197036},{"text":"IT.","start":81.71,"end":81.950005,"sentiment":"neutral","sentiment_score":0.035522766411304474},{"text":"We are a managed service provider.","start":81.950005,"end":84.21,"sentiment":"neutral","sentiment_score":0.052761731669306755},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Ups, and many more.","start":85.07,"end":98.695,"sentiment":"neutral","sentiment_score":0.06071401511629423}],"sentiment":"neutral","sentiment_score":-0.09813222562587715,"channel":0,"num_words":79,"start":67.494995,"end":98.695},{"sentences":[{"text":"And reason for my call today, Nigel, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":99.155,"end":109.494995,"sentiment":"neutral","sentiment_score":0.13615525290369987},{"text":"And we're hoping, sir, that we can reschedule the meeting somewhere next month, maybe on first or second week of August.","start":110.439995,"end":117.82,"sentiment":"neutral","sentiment_score":0.1162949147678557}],"sentiment":"neutral","sentiment_score":0.12797746661246992,"channel":0,"num_words":51,"start":99.155,"end":117.82},{"sentences":[{"text":"Yeah.","start":118.95,"end":119.35,"sentiment":"neutral","sentiment_score":-0.0333150289952755},{"text":"Look.","start":119.35,"end":119.59,"sentiment":"neutral","sentiment_score":-0.07904237508773804},{"text":"I've I've actually just put on someone","start":119.59,"end":121.61,"sentiment":"neutral","sentiment_score":-0.19343107087271555}],"sentiment":"neutral","sentiment_score":-0.16293054446578026,"channel":1,"num_words":9,"start":118.95,"end":121.61},{"sentences":[{"text":"Mhmm.","start":121.88,"end":122.38,"sentiment":"neutral","sentiment_score":-0.12771157920360565},{"text":"Yep.","start":122.6,"end":123.1,"sentiment":"neutral","sentiment_score":-0.11111783236265182}],"sentiment":"neutral","sentiment_score":-0.11941470578312874,"channel":0,"num_words":2,"start":121.88,"end":123.1},{"sentences":[{"text":"internally.","start":122.63,"end":123.13,"sentiment":"neutral","sentiment_score":-0.1712383329868317},{"text":"So we're we're handling everything internally.","start":123.27,"end":125.11,"sentiment":"neutral","sentiment_score":-0.19954545547564825},{"text":"We don't we're not pushing anything out to MSPs.","start":125.11,"end":128.025,"sentiment":"negative","sentiment_score":-0.33950066897604203},{"text":"So I'm sorry.","start":128.16501,"end":128.88501,"sentiment":"neutral","sentiment_score":-0.3113896946112315},{"text":"There's not not really any point in that","start":128.88501,"end":130.965,"sentiment":"negative","sentiment_score":-0.42852966487407684}],"sentiment":"neutral","sentiment_score":-0.325423092201904,"channel":1,"num_words":27,"start":122.63,"end":130.965},{"sentences":[{"text":"Alright.","start":132.56087,"end":133.06087,"sentiment":"neutral","sentiment_score":-0.11230068653821944},{"text":"Got it, sir.","start":133.52087,"end":134.50087,"sentiment":"neutral","sentiment_score":0.005734154333670934},{"text":"Alright.","start":134.56087,"end":135.06087,"sentiment":"neutral","sentiment_score":0.05087834224104881}],"sentiment":"neutral","sentiment_score":-0.008843976259231567,"channel":0,"num_words":5,"start":132.56087,"end":135.06087},{"sentences":[{"text":"okay.","start":134.88501,"end":135.365,"sentiment":"neutral","sentiment_score":0.039308518171310425}],"sentiment":"neutral","sentiment_score":0.039308518171310425,"channel":1,"num_words":1,"start":134.88501,"end":135.365},{"sentences":[{"text":"Okay.","start":135.12086,"end":135.62086,"sentiment":"neutral","sentiment_score":0.0077260821126401424}],"sentiment":"neutral","sentiment_score":0.0077260821126401424,"channel":0,"num_words":1,"start":135.12086,"end":135.62086},{"sentences":[{"text":"Great.","start":135.365,"end":135.52501,"sentiment":"positive","sentiment_score":0.9031099081039428},{"text":"Thanks very much.","start":135.52501,"end":136.485,"sentiment":"positive","sentiment_score":0.8992929855982462}],"sentiment":"positive","sentiment_score":0.9002472162246704,"channel":1,"num_words":4,"start":135.365,"end":136.485},{"sentences":[{"text":"No","start":136.32086,"end":136.80087,"sentiment":"positive","sentiment_score":0.38041815161705017}],"sentiment":"positive","sentiment_score":0.38041815161705017,"channel":0,"num_words":1,"start":136.32086,"end":136.80087},{"sentences":[{"text":"Cheers.","start":136.485,"end":136.985,"sentiment":"positive","sentiment_score":0.43771180510520935}],"sentiment":"positive","sentiment_score":0.43771180510520935,"channel":1,"num_words":1,"start":136.485,"end":136.985},{"sentences":[{"text":"no worries.","start":136.80087,"end":137.52087,"sentiment":"neutral","sentiment_score":0.2667316347360611},{"text":"Thank you, Nigel.","start":137.52087,"end":138.24088,"sentiment":"positive","sentiment_score":0.7212063074111938},{"text":"Have a good day, sir.","start":138.24088,"end":139.30087,"sentiment":"positive","sentiment_score":0.6857790112495422}],"sentiment":"positive","sentiment_score":0.6125977247953415,"channel":0,"num_words":10,"start":136.80087,"end":139.30087},{"sentences":[{"text":"You too.","start":139.045,"end":139.445,"sentiment":"positive","sentiment_score":0.39588554203510284},{"text":"Bye.","start":139.445,"end":139.945,"sentiment":"neutral","sentiment_score":0.2678237557411194}],"sentiment":"positive","sentiment_score":0.35319827993710834,"channel":1,"num_words":3,"start":139.045,"end":139.945},{"sentences":[{"text":"Alright.","start":140.40086,"end":140.80087,"sentiment":"neutral","sentiment_score":0.21843644976615903},{"text":"Thank","start":140.80087,"end":141.30087,"sentiment":"neutral","sentiment_score":-0.08677558600902557}],"sentiment":"neutral","sentiment_score":0.06583043187856673,"channel":0,"num_words":2,"start":140.40086,"end":141.30087}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT calls Nigel to introduce their company and offer their services. Nigel is unable to remember the company and the representative explains that they are only trying to arrange an introductory meeting with Nigel to introduce themselves. The representative explains that they handle everything internally and cannot push anything out to MSPs. They agree to reschedule for the following month."},"intents":{"segments":[{"text":"We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Ups, and many more.","start_word":195,"end_word":227,"intents":[{"intent":"Provide services","confidence_score":0.09407058}]},{"text":"And we're hoping, sir, that we can reschedule the meeting somewhere next month, maybe on first or second week of August.","start_word":258,"end_word":278,"intents":[{"intent":"Reschedule meeting","confidence_score":0.037385743}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Phoenix Metaphor.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.6270577907562256},{"text":"You're speaking with Larissa. Yeah. Good morning. Am I speaking with Nigel? Yeah. Well, let me just have a look for you. Alright.","start_word":6,"end_word":28,"sentiment":"neutral","sentiment_score":0.17424526810646057},{"text":"Thank I'll just pop you three days you.","start_word":29,"end_word":36,"sentiment":"positive","sentiment_score":0.34484365582466125},{"text":"Okay.","start_word":37,"end_word":37,"sentiment":"neutral","sentiment_score":0.21936678886413577},{"text":"Thank you.","start_word":38,"end_word":39,"sentiment":"positive","sentiment_score":0.4245661199092865},{"text":"Hello. This is Nigel. Yeah. Good morning. Nigel, it's Ronald from Cloud Solution IT. How Mhmm. are you doing today?","start_word":40,"end_word":59,"sentiment":"neutral","sentiment_score":0.194073423743248},{"text":"Good. And you? I'm doing wonderful. Thank you for asking.","start_word":60,"end_word":69,"sentiment":"positive","sentiment_score":0.6085928082466125},{"text":"Nigel, I am not so sure if you can still remember the company because the last time that we touched base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajid Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Mhmm. Yes. No. Actually, sir, I the don't remember you, but, yeah, go on. actually, sir, the last time, I we were able to arrange an introductory meeting, but the thing is that I think you were busy and you were not able to attend the meeting. But then again, sir, name of the company is Cloud Solution IT. IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, Power Ups, and many more. And reason for my call today, Nigel, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that we can reschedule the meeting somewhere next month, maybe on first or second week of August. Yeah. Look. I've I've actually just put on someone Mhmm. Yep. internally. So we're we're handling everything internally. We don't we're not pushing anything out to MSPs. So I'm sorry.","start_word":70,"end_word":308,"sentiment":"neutral","sentiment_score":-0.03992024297089507},{"text":"There's not not really any point in that Alright.","start_word":309,"end_word":317,"sentiment":"negative","sentiment_score":-0.3532388508319855},{"text":"Got it, sir. Alright. okay. Okay.","start_word":318,"end_word":323,"sentiment":"neutral","sentiment_score":0.026120809838175777},{"text":"Great. Thanks very much. No Cheers.","start_word":324,"end_word":329,"sentiment":"positive","sentiment_score":0.7056540846824646},{"text":"no worries.","start_word":330,"end_word":331,"sentiment":"neutral","sentiment_score":0.2975669503211975},{"text":"Thank you, Nigel. Have a good day, sir. You too.","start_word":332,"end_word":341,"sentiment":"positive","sentiment_score":0.6453523635864258},{"text":"Bye. Alright.","start_word":342,"end_word":343,"sentiment":"neutral","sentiment_score":0.24313008785247803},{"text":"Thank","start_word":344,"end_word":344,"sentiment":"positive","sentiment_score":0.543542206287384}],"average":{"sentiment":"neutral","sentiment_score":0.07057140884838727}}}}