{"metadata":{"transaction_key":"deprecated","request_id":"019eaee8-8d3c-7730-94f3-85876847c01a","sha256":"04f1a496d8ca6a6ceb3e99dfd27a7e1873d8810a5690d0af13134a34a5555091","created":"2026-06-10T00:22:18.505Z","duration":36.503937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":127,"output_tokens":48},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":136,"output_tokens":136},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":136,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. This is Abby. I'm calling on behalf of Daniel from TechnoWand. So we are based in Springfield, Brisbane. We wanted to reach out to check if you do have IT support or you do have a recurring IT issue. So we wanted to check if on how we could help you. If you're interested, please reach out to us as soon as you're available. Thank you, and talk to you soon.","confidence":0.9995117,"words":[{"word":"hi","start":10.48,"end":10.8,"confidence":0.9980469,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1038573607802391},{"word":"this","start":10.8,"end":11.04,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.110179603099823},{"word":"is","start":11.04,"end":11.2,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.12953247129917145},{"word":"abby","start":11.2,"end":11.5199995,"confidence":0.9572754,"punctuated_word":"Abby.","sentiment":"neutral","sentiment_score":0.17043229937553406},{"word":"i'm","start":11.5199995,"end":11.599999,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.19198815524578097},{"word":"calling","start":11.599999,"end":11.92,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.14526304602622986},{"word":"on","start":11.92,"end":12.16,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1458945870399475},{"word":"behalf","start":12.16,"end":12.48,"confidence":1.0,"punctuated_word":"behalf","sentiment":"neutral","sentiment_score":0.1616147607564926},{"word":"of","start":12.48,"end":12.639999,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.2008243054151535},{"word":"daniel","start":12.639999,"end":13.139999,"confidence":0.8618164,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":0.13831639289855957},{"word":"from","start":13.2,"end":13.5199995,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.20425331592559817},{"word":"technowand","start":13.5199995,"end":14.0199995,"confidence":0.8841797,"punctuated_word":"TechnoWand.","sentiment":"neutral","sentiment_score":0.14050127565860748},{"word":"so","start":14.655,"end":14.815,"confidence":0.99121094,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1316790133714676},{"word":"we","start":14.815,"end":15.054999,"confidence":0.9921875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.16094648838043213},{"word":"are","start":15.054999,"end":15.134999,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1218155100941658},{"word":"based","start":15.134999,"end":15.375,"confidence":1.0,"punctuated_word":"based","sentiment":"neutral","sentiment_score":0.12573905289173126},{"word":"in","start":15.375,"end":15.695,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.10138511657714844},{"word":"springfield","start":15.695,"end":16.175,"confidence":0.9951172,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.1150886043906212},{"word":"brisbane","start":16.175,"end":16.654999,"confidence":0.9995117,"punctuated_word":"Brisbane.","sentiment":"neutral","sentiment_score":0.16607341170310974},{"word":"we","start":16.654999,"end":16.814999,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.1637292355298996},{"word":"wanted","start":16.814999,"end":17.055,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.17105060815811157},{"word":"to","start":17.055,"end":17.215,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13732342422008514},{"word":"reach","start":17.215,"end":17.375,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.145510733127594},{"word":"out","start":17.375,"end":17.695,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.15025877952575684},{"word":"to","start":17.695,"end":17.855,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1422152817249298},{"word":"check","start":17.855,"end":18.095,"confidence":0.9980469,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.2151225209236145},{"word":"if","start":18.095,"end":18.335,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1304137110710144},{"word":"you","start":18.335,"end":18.494999,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17943336069583893},{"word":"do","start":18.494999,"end":18.735,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.1141376867890358},{"word":"have","start":18.735,"end":19.215,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.15269197523593905},{"word":"it","start":19.215,"end":19.615,"confidence":0.7524414,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.12346644699573515},{"word":"support","start":19.615,"end":20.115,"confidence":0.99902344,"punctuated_word":"support","sentiment":"neutral","sentiment_score":0.05513882637023926},{"word":"or","start":20.335,"end":20.835,"confidence":0.75341797,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0932525247335434},{"word":"you","start":21.135,"end":21.295,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.153804212808609},{"word":"do","start":21.295,"end":21.535,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.1067611277103424},{"word":"have","start":21.535,"end":21.855,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.12306887656450272},{"word":"a","start":21.855,"end":22.095,"confidence":0.9790039,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06340333819389343},{"word":"recurring","start":22.095,"end":22.595,"confidence":1.0,"punctuated_word":"recurring","sentiment":"neutral","sentiment_score":-0.010495349764823914},{"word":"it","start":22.735,"end":23.134998,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.061410337686538696},{"word":"issue","start":23.134998,"end":23.634998,"confidence":0.6213379,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":0.06769032776355743},{"word":"so","start":23.935,"end":24.435,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.25321996212005615},{"word":"we","start":24.654999,"end":24.814999,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2887926697731018},{"word":"wanted","start":24.814999,"end":25.134998,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.28959518671035767},{"word":"to","start":25.134998,"end":25.294998,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.27105191349983215},{"word":"check","start":25.294998,"end":25.535,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.3096311390399933},{"word":"if","start":25.535,"end":25.775,"confidence":0.99902344,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.34669986367225647},{"word":"on","start":25.855,"end":26.095,"confidence":1.0,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.3990713357925415},{"word":"how","start":26.095,"end":26.255,"confidence":1.0,"punctuated_word":"how","sentiment":"positive","sentiment_score":0.4355641007423401},{"word":"we","start":26.255,"end":26.414999,"confidence":0.9921875,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.37860798835754395},{"word":"could","start":26.414999,"end":26.575,"confidence":0.984375,"punctuated_word":"could","sentiment":"positive","sentiment_score":0.42751383781433105},{"word":"help","start":26.575,"end":26.735,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.41605979204177856},{"word":"you","start":26.735,"end":27.128937,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3761444389820099},{"word":"if","start":27.208937,"end":27.288937,"confidence":0.99121094,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.18622781336307528},{"word":"you're","start":27.288937,"end":27.448936,"confidence":1.0,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.1851799488067627},{"word":"interested","start":27.448936,"end":27.948936,"confidence":0.9995117,"punctuated_word":"interested,","sentiment":"neutral","sentiment_score":0.10725025087594986},{"word":"please","start":28.088936,"end":28.588936,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.10311752557754517},{"word":"reach","start":29.208937,"end":29.448936,"confidence":0.5727539,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.1323057860136032},{"word":"out","start":29.448936,"end":29.688936,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.1737053394317627},{"word":"to","start":29.688936,"end":29.848936,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17846368253231049},{"word":"us","start":29.848936,"end":30.328938,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.247239887714386},{"word":"as","start":30.328938,"end":30.568937,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1500326544046402},{"word":"soon","start":30.568937,"end":30.728937,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.11119915544986723},{"word":"as","start":30.728937,"end":30.888937,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.18963733315467832},{"word":"you're","start":30.888937,"end":31.128937,"confidence":0.9951172,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.20683205127716064},{"word":"available","start":31.128937,"end":31.628937,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.1595326066017151},{"word":"thank","start":31.688936,"end":32.008938,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5879172086715698},{"word":"you","start":32.008938,"end":32.248936,"confidence":0.9909668,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.6127452850341797},{"word":"and","start":32.248936,"end":32.648937,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5307254791259766},{"word":"talk","start":32.648937,"end":32.888935,"confidence":0.9980469,"punctuated_word":"talk","sentiment":"positive","sentiment_score":0.59356290102005},{"word":"to","start":32.888935,"end":32.968937,"confidence":0.9873047,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5729568600654602},{"word":"you","start":32.968937,"end":33.128937,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6150919198989868},{"word":"soon","start":33.128937,"end":33.628937,"confidence":0.99902344,"punctuated_word":"soon.","sentiment":"neutral","sentiment_score":0.31564873456954956}],"paragraphs":{"transcript":"\nHi. This is Abby. I'm calling on behalf of Daniel from TechnoWand. So we are based in Springfield, Brisbane. We wanted to reach out to check if you do have IT support or you do have a recurring IT issue.\n\nSo we wanted to check if on how we could help you. If you're interested, please reach out to us as soon as you're available. Thank you, and talk to you soon.","paragraphs":[{"sentences":[{"text":"Hi.","start":10.48,"end":10.8,"sentiment":"neutral","sentiment_score":0.1038573607802391},{"text":"This is Abby.","start":10.8,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.13671479125817618},{"text":"I'm calling on behalf of Daniel from TechnoWand.","start":11.5199995,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.1660819798707962},{"text":"So we are based in Springfield, Brisbane.","start":14.655,"end":16.654999,"sentiment":"neutral","sentiment_score":0.1318181710583823},{"text":"We wanted to reach out to check if you do have IT support or you do have a recurring IT issue.","start":16.654999,"end":23.634998,"sentiment":"neutral","sentiment_score":0.12092323743161701}],"sentiment":"neutral","sentiment_score":0.13261931892484427,"num_words":40,"start":10.48,"end":23.634998},{"sentences":[{"text":"So we wanted to check if on how we could help you.","start":23.935,"end":27.128937,"sentiment":"positive","sentiment_score":0.3493293523788452},{"text":"If you're interested, please reach out to us as soon as you're available.","start":27.208937,"end":31.628937,"sentiment":"neutral","sentiment_score":0.16390184886180437},{"text":"Thank you, and talk to you soon.","start":31.688936,"end":33.628937,"sentiment":"positive","sentiment_score":0.5469497697693961}],"sentiment":"neutral","sentiment_score":0.3172288953792304,"num_words":32,"start":23.935,"end":33.628937}]}}]},{"alternatives":[{"transcript":"Been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"been","start":0.24,"end":0.32,"confidence":0.63916016,"punctuated_word":"Been","sentiment":"negative","sentiment_score":-0.4239614009857178},{"word":"forwarded","start":0.32,"end":0.79999995,"confidence":0.99902344,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.4851246476173401},{"word":"to","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4701498448848725},{"word":"voice","start":0.96,"end":1.1999999,"confidence":0.9970703,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.498131662607193},{"word":"mail","start":1.1999999,"end":1.6999999,"confidence":0.99560547,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.4757340550422669},{"word":"the","start":1.8399999,"end":2.0,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.5629717111587524},{"word":"person","start":2.0,"end":2.32,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.6039450168609619},{"word":"you","start":2.32,"end":2.48,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.5514946579933167},{"word":"are","start":2.48,"end":2.6399999,"confidence":0.6958008,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.4934842884540558},{"word":"trying","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.5184400677680969},{"word":"to","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.527191162109375},{"word":"reach","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.6339818835258484},{"word":"is","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6342059969902039},{"word":"not","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5758770108222961},{"word":"available","start":3.6799998,"end":4.18,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5617920756340027},{"word":"at","start":4.48,"end":4.72,"confidence":1.0,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.22362525761127472},{"word":"the","start":4.72,"end":4.7999997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18301604688167572},{"word":"tone","start":4.7999997,"end":5.2799997,"confidence":0.99853516,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.15776431560516355},{"word":"please","start":5.2799997,"end":5.6,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.23712590336799624},{"word":"record","start":5.6,"end":6.0,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.24301962554454803},{"word":"your","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.22632868587970736},{"word":"message","start":6.16,"end":6.66,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.2104487419128418},{"word":"when","start":6.7999997,"end":7.04,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.13917480409145355},{"word":"you","start":7.04,"end":7.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.212200865149498},{"word":"have","start":7.12,"end":7.3599997,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1537737101316452},{"word":"finished","start":7.3599997,"end":7.8399997,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.1477736532688141},{"word":"recording","start":7.8399997,"end":8.32,"confidence":0.99902344,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.20750196278095245},{"word":"you","start":8.32,"end":8.559999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2587391436100006},{"word":"may","start":8.559999,"end":8.72,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.25653785467147827},{"word":"hang","start":8.72,"end":8.88,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.22190602123737335},{"word":"up","start":8.88,"end":9.38,"confidence":0.99609375,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.23962509632110596}],"paragraphs":{"transcript":"\nBeen forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Been forwarded to voice mail.","start":0.24,"end":1.6999999,"sentiment":"negative","sentiment_score":-0.470620322227478},{"text":"The person you are trying to reach is not available.","start":1.8399999,"end":4.18,"sentiment":"negative","sentiment_score":-0.5663383871316909},{"text":"At the tone, please record your message.","start":4.48,"end":6.66,"sentiment":"neutral","sentiment_score":-0.2116183681147439},{"text":"When you have finished recording, you may hang up.","start":6.7999997,"end":9.38,"sentiment":"neutral","sentiment_score":-0.20413701236248016}],"sentiment":"negative","sentiment_score":-0.36564668291999447,"num_words":31,"start":0.24,"end":9.38}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi. This is Abby. I'm calling on behalf of Daniel from TechnoWand. So we are based in Springfield, Brisbane. We wanted to reach out to check if you do have IT support or you do have a recurring IT issue.\n\nSo we wanted to check if on how we could help you. If you're interested, please reach out to us as soon as you're available. Thank you, and talk to you soon.","paragraphs":[{"sentences":[{"text":"Been forwarded to voice mail.","start":0.24,"end":1.6999999,"sentiment":"negative","sentiment_score":-0.470620322227478},{"text":"The person you are trying to reach is not available.","start":1.8399999,"end":4.18,"sentiment":"negative","sentiment_score":-0.5663383871316909},{"text":"At the tone, please record your message.","start":4.48,"end":6.66,"sentiment":"neutral","sentiment_score":-0.2116183681147439},{"text":"When you have finished recording, you may hang up.","start":6.7999997,"end":9.38,"sentiment":"neutral","sentiment_score":-0.20413701236248016}],"sentiment":"negative","sentiment_score":-0.36564668291999447,"channel":1,"num_words":31,"start":0.24,"end":9.38},{"sentences":[{"text":"Hi.","start":10.48,"end":10.8,"sentiment":"neutral","sentiment_score":0.1038573607802391},{"text":"This is Abby.","start":10.8,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.13671479125817618},{"text":"I'm calling on behalf of Daniel from TechnoWand.","start":11.5199995,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.1660819798707962},{"text":"So we are based in Springfield, Brisbane.","start":14.655,"end":16.654999,"sentiment":"neutral","sentiment_score":0.1318181710583823},{"text":"We wanted to reach out to check if you do have IT support or you do have a recurring IT issue.","start":16.654999,"end":23.634998,"sentiment":"neutral","sentiment_score":0.12092323743161701}],"sentiment":"neutral","sentiment_score":0.13261931892484427,"channel":0,"num_words":40,"start":10.48,"end":23.634998},{"sentences":[{"text":"So we wanted to check if on how we could help you.","start":23.935,"end":27.128937,"sentiment":"positive","sentiment_score":0.3493293523788452},{"text":"If you're interested, please reach out to us as soon as you're available.","start":27.208937,"end":31.628937,"sentiment":"neutral","sentiment_score":0.16390184886180437},{"text":"Thank you, and talk to you soon.","start":31.688936,"end":33.628937,"sentiment":"positive","sentiment_score":0.5469497697693961}],"sentiment":"neutral","sentiment_score":0.3172288953792304,"channel":0,"num_words":32,"start":23.935,"end":33.628937}]},"summary":{"result":"success","short":"A representative from TechnoWand, named Abby, calls a customer who is not available and leaves a message asking if they have IT support or recurring IT issues. Abby requests the customer to reach out to them as soon as possible."},"intents":{"segments":[{"text":"We wanted to reach out to check if you do have IT support or you do have a recurring IT issue. So we wanted to check if on how we could help you.","start_word":50,"end_word":82,"intents":[{"intent":"Check availability and help with it support","confidence_score":0.00035686317}]},{"text":"Thank you, and talk to you soon.","start_word":96,"end_word":102,"intents":[{"intent":"Talk soon","confidence_score":0.039173305}]}]},"sentiments":{"segments":[{"text":"Been forwarded to voice mail. The person you are trying to reach is not available.","start_word":0,"end_word":14,"sentiment":"negative","sentiment_score":-0.5243735313415527},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi. This is Abby. I'm calling on behalf of Daniel from TechnoWand. So we are based in Springfield, Brisbane. We wanted to reach out to check if you do have IT support or you do have a recurring IT issue.","start_word":15,"end_word":70,"sentiment":"neutral","sentiment_score":0.04105314239859581},{"text":"So we wanted to check if on how we could help you.","start_word":71,"end_word":82,"sentiment":"positive","sentiment_score":0.35105693340301514},{"text":"If you're interested, please reach out to us as soon as you're available.","start_word":83,"end_word":95,"sentiment":"neutral","sentiment_score":0.1674489974975586},{"text":"Thank you, and talk to you soon.","start_word":96,"end_word":102,"sentiment":"positive","sentiment_score":0.5637435913085938}],"average":{"sentiment":"neutral","sentiment_score":0.04621991339851828}}}}