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anything.","start":196.08,"end":201.46,"sentiment":"neutral","sentiment_score":-0.07925684129198392},{"text":"Mhmm.","start":205.6,"end":206.1,"sentiment":"neutral","sentiment_score":-0.07468364387750626},{"text":"Six to twelve months.","start":210.995,"end":212.195,"sentiment":"neutral","sentiment_score":-0.06348860170692205},{"text":"Yeah.","start":212.195,"end":212.435,"sentiment":"neutral","sentiment_score":0.001964980736374855},{"text":"Okay.","start":212.435,"end":212.935,"sentiment":"neutral","sentiment_score":0.027431674301624295}],"sentiment":"neutral","sentiment_score":-0.06764063704758883,"num_words":22,"start":196.08,"end":212.935},{"sentences":[{"text":"That that that would be fine, sir.","start":214.515,"end":216.115,"sentiment":"neutral","sentiment_score":0.17384819899286544},{"text":"Thank you.","start":216.115,"end":216.855,"sentiment":"positive","sentiment_score":0.41227857768535614},{"text":"Thank you, Edmund.","start":217.395,"end":218.295,"sentiment":"positive","sentiment_score":0.47627556324005127}],"sentiment":"neutral","sentiment_score":0.28919343650341034,"num_words":12,"start":214.515,"end":218.295}]}}]},{"alternatives":[{"transcript":"Thank you for calling Kongs Australia, leading national wholesaler and distributor of aquarium and pet products. If you know the extension, please dial it now. Otherwise, please make a selection from the following options. For end user customer care, press 2. For sales and order inquiries, press 3. For accounts inquiries, press 4. For marketing, press 5. For warehouse, press 6. For purchasing, press 7. For all other inquiries, press 8. Good morning. Collins Australia. Kelly speaking. Yep. No worries. Won't be long. Everyone speaking. Yes? I'm good. Thanks. Yeah. I do. Yes. Mhmm. Yeah. Is it about, like, using cloud like a using a cloud service? Is it showing like, is it about using cloud service or your, like, your company? Yeah. What what what are you like yeah. What what what is your service for your company? Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Oh, look. I I yeah. I'm not quite like, it's quite busy at this at at at this stage. So and and what at at the moment, we do not need any, you know, change of service. So maybe we can can we can we talk about this later on? I I don't like I don't want to waste both times. Yeah. Yeah. It's it's it's it's yeah. I understand that, but I don't need anything, you know, at the moment. So maybe maybe, like, in the later future, like, six to twelve month time, something like that. Yeah. Yeah. Okay. Alright. It'd be great. Thank you. Thank you. 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you for calling Kongs Australia, leading national wholesaler and distributor of aquarium and pet products. If you know the extension, please dial it now. Otherwise, please make a selection from the following options. For end user customer care, press 2. For sales and order inquiries, press 3.\n\nFor accounts inquiries, press 4. For marketing, press 5. For warehouse, press 6. For purchasing, press 7. For all other inquiries, press 8.\n\nGood morning. Collins Australia. Kelly speaking. Yep. No worries.\n\nWon't be long. Everyone speaking. Yes? I'm good. Thanks.\n\nYeah. I do. Yes. Mhmm. Yeah.\n\nIs it about, like, using cloud like a using a cloud service? Is it showing like, is it about using cloud service or your, like, your company? Yeah. What what what are you like yeah. What what what is your service for your company?\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Oh, look. I I yeah. I'm not quite like, it's quite busy at this at at at this stage.\n\nSo and and what at at the moment, we do not need any, you know, change of service. So maybe we can can we can we talk about this later on? I I don't like I don't want to waste both times. Yeah. Yeah.\n\nIt's it's it's it's yeah. I understand that, but I don't need anything, you know, at the moment. So maybe maybe, like, in the later future, like, six to twelve month time, something like that. Yeah. Yeah.\n\nOkay. Alright. It'd be great. Thank you. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Kongs Australia, leading national wholesaler and distributor of aquarium and pet products.","start":1.36,"end":8.02,"sentiment":"positive","sentiment_score":0.4416213557124138},{"text":"If you know the extension, please dial it now.","start":9.28,"end":12.045,"sentiment":"neutral","sentiment_score":0.10161057280169593},{"text":"Otherwise, please make a selection from the following options.","start":13.245,"end":16.305,"sentiment":"neutral","sentiment_score":0.06875039140383403},{"text":"For end user customer care, press 2.","start":17.565,"end":20.465,"sentiment":"neutral","sentiment_score":0.04712251627019474},{"text":"For sales and order inquiries, press 3.","start":21.485,"end":24.625,"sentiment":"neutral","sentiment_score":0.04129142952816827}],"sentiment":"neutral","sentiment_score":0.1920434997882694,"num_words":48,"start":1.36,"end":24.625},{"sentences":[{"text":"For accounts inquiries, press 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If you know the extension, please dial it now. Otherwise, please make a selection from the following options. For end user customer care, press 2. For sales and order inquiries, press 3.\n\nFor accounts inquiries, press 4. For marketing, press 5. For warehouse, press 6. For purchasing, press 7. For all other inquiries, press 8.\n\nGood morning. Collins Australia. Kelly speaking.\n\nChannel 0: Yeah. Good morning. May I speak with Edmund Nang, please?\n\nChannel 1: Yep. No worries. Won't be long.\n\nChannel 0: Thank you.\n\nChannel 1: Everyone speaking.\n\nChannel 0: Yeah. Good morning. Edmund, it's Ronald from Cloud Solution IT.\n\nChannel 1: Yes?\n\nChannel 0: How are you doing today?\n\nChannel 1: I'm good. Thanks.\n\nChannel 0: Alright. Okay. Wonderful. Sir, I hope you still remember the company and also\n\nChannel 1: Yeah.\n\nChannel 0: my\n\nChannel 1: I do.\n\nChannel 0: CTO,\n\nChannel 1: Yes.\n\nChannel 0: Babajid.\n\nChannel 1: Mhmm.\n\nChannel 0: I sir, the last time that I talked to you, I was actually, Babajid asked me to call you back, and he would like to know if you have any available schedule next month to have a catch up meeting with them.\n\nChannel 1: Yeah.\n\nChannel 0: Maybe on first or second of\n\nChannel 1: Is\n\nChannel 0: September.\n\nChannel 1: it about, like, using cloud like a using a cloud service?\n\nChannel 0: Sorry. Sorry. Come again,\n\nChannel 1: Is\n\nChannel 0: sir?\n\nChannel 1: it showing like, is it about using cloud service or your, like,\n\nChannel 0: Power\n\nChannel 1: your\n\nChannel 0: service.\n\nChannel 1: company? Yeah. What what what\n\nChannel 0: Our\n\nChannel 1: are\n\nChannel 0: company\n\nChannel 1: you like yeah. What what what is your service for your company?\n\nChannel 0: MSP, sir. M365. Yes, sir. I think so that the last time\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: you I I can't remember exactly, sir,\n\nChannel 1: Yeah.\n\nChannel 0: that that would be on software with the SQL server and the\n\nChannel 1: Yeah.\n\nChannel 0: IDS server, sir. That that\n\nChannel 1: Yeah.\n\nChannel 0: would be your concern.\n\nChannel 1: Yeah.\n\nChannel 0: Right?\n\nChannel 1: Yeah.\n\nChannel 0: Yes, sir. Alright. And you're able to schedule in\n\nChannel 1: Oh, look. I I yeah. I'm not quite like, it's quite busy at this at at at this stage. So and\n\nChannel 0: September?\n\nChannel 1: and\n\nChannel 0: Mhmm.\n\nChannel 1: what at at the moment, we do not need any, you know, change of service. So\n\nChannel 0: Uh-huh.\n\nChannel 1: maybe we can can we can we talk about this later on? I I don't like I don't want to waste both times. Yeah.\n\nChannel 0: Yes. So but we will not gonna be asking you\n\nChannel 1: Yeah. It's\n\nChannel 0: to\n\nChannel 1: it's it's\n\nChannel 0: to\n\nChannel 1: it's\n\nChannel 0: to to change\n\nChannel 1: yeah. I understand\n\nChannel 0: anything.\n\nChannel 1: that, but I don't need anything, you know, at the moment. So\n\nChannel 0: Mhmm.\n\nChannel 1: maybe maybe, like, in the later future, like, six to twelve month time, something like\n\nChannel 0: Six\n\nChannel 1: that.\n\nChannel 0: to twelve months.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Okay. Alright.\n\nChannel 0: That that that would be fine, sir.\n\nChannel 1: It'd\n\nChannel 0: Thank\n\nChannel 1: be\n\nChannel 0: you.\n\nChannel 1: great. Thank you.\n\nChannel 0: Thank you, Edmund.\n\nChannel 1: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Kongs Australia, leading national wholesaler and distributor of aquarium and pet products.","start":1.36,"end":8.02,"sentiment":"positive","sentiment_score":0.4416213557124138},{"text":"If you know the extension, please dial it now.","start":9.28,"end":12.045,"sentiment":"neutral","sentiment_score":0.10161057280169593},{"text":"Otherwise, please make a selection from the following options.","start":13.245,"end":16.305,"sentiment":"neutral","sentiment_score":0.06875039140383403},{"text":"For end user customer care, press 2.","start":17.565,"end":20.465,"sentiment":"neutral","sentiment_score":0.04712251627019474},{"text":"For sales and order inquiries, press 3.","start":21.485,"end":24.625,"sentiment":"neutral","sentiment_score":0.04129142952816827}],"sentiment":"neutral","sentiment_score":0.1920434997882694,"channel":1,"num_words":48,"start":1.36,"end":24.625},{"sentences":[{"text":"For accounts inquiries, press 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Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes"},"intents":{"segments":[{"text":"What what what is your service for your company? MSP, sir.","start_word":232,"end_word":242,"intents":[{"intent":"Discuss service for company","confidence_score":0.009114399}]},{"text":"maybe maybe, like, in the later future, like, six to twelve month time, something like Six that. to twelve months.","start_word":399,"end_word":418,"intents":[{"intent":"Confirm service duration","confidence_score":0.0040103663}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Kongs Australia, leading national wholesaler and distributor of aquarium and pet products.","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.4426572322845459},{"text":"If you know the extension, please dial it now. Otherwise, please make a selection from the following options. For end user customer care, press 2. For sales and order inquiries, press 3. For accounts inquiries, press 4. For marketing, press 5. For warehouse, press 6. For purchasing, press 7. For all other inquiries, press 8. Good morning. Collins Australia. Kelly speaking. Yeah. Good morning. May I speak with Edmund Nang, please? Yep. No worries. Won't be long.","start_word":16,"end_word":92,"sentiment":"neutral","sentiment_score":0.07915385067462921},{"text":"Thank you.","start_word":93,"end_word":94,"sentiment":"positive","sentiment_score":0.3896312415599823},{"text":"Everyone speaking. Yeah. Good morning. Edmund, it's Ronald from Cloud Solution IT. Yes? How are you doing today?","start_word":95,"end_word":112,"sentiment":"neutral","sentiment_score":0.23938843607902527},{"text":"I'm good. Thanks.","start_word":113,"end_word":115,"sentiment":"positive","sentiment_score":0.415015310049057},{"text":"Alright. Okay.","start_word":116,"end_word":117,"sentiment":"neutral","sentiment_score":0.25570380687713623},{"text":"Wonderful.","start_word":118,"end_word":118,"sentiment":"positive","sentiment_score":0.3805054426193238},{"text":"Sir, I hope you still remember the company and also Yeah. my I do. CTO, Yes. Babajid. Mhmm. I sir, the last time that I talked to you, I was actually, Babajid asked me to call you back, and he would like to know if you have any available schedule next month to have a catch up meeting with them. Yeah. Maybe on first or second of Is September. it about, like, using cloud like a using a cloud service? Sorry. Sorry. Come again, Is sir? it showing like, is it about using cloud service or your, like, Power your service. company? Yeah. What what Our what company are you like yeah. What what what is your service for your company? MSP, sir. M365. Yes, sir. I think so that the last time Yeah. Yeah. you I I can't remember exactly, sir, Yeah. that that would be on software with the SQL server and the Yeah. IDS server, sir. That that Yeah. would be your concern. Yeah. Right? Yeah. Yes, sir. Alright. And you're able to schedule in Oh, look. I I yeah. I'm not quite like, it's quite busy at this at at at this stage. So and September? and Mhmm. what at at the moment, we do not need any, you know, change of service. So Uh-huh. maybe we can can we can we talk about this later on?","start_word":119,"end_word":349,"sentiment":"neutral","sentiment_score":-0.015752726432048912},{"text":"I I don't like I don't want to waste both times.","start_word":350,"end_word":360,"sentiment":"negative","sentiment_score":-0.46890223026275635},{"text":"Yeah. Yes. So but we will not gonna be asking you Yeah. It's to it's it's to it's to to change yeah. I understand anything. that, but I don't need anything, you know, at the moment. So Mhmm. maybe maybe, like, in the later future, like, six to twelve month time, something like Six that. to twelve months. Yeah. Yeah. Yeah. Okay. Okay. Alright. That that that would be fine, sir. It'd Thank be you.","start_word":361,"end_word":435,"sentiment":"neutral","sentiment_score":-0.043100371956825256},{"text":"great. Thank you. Thank you, Edmund. Thank you.","start_word":436,"end_word":443,"sentiment":"positive","sentiment_score":0.48364976048469543},{"text":"Bye bye.","start_word":444,"end_word":445,"sentiment":"neutral","sentiment_score":0.13899646699428558}],"average":{"sentiment":"neutral","sentiment_score":0.028268065707374165}}}}