{"metadata":{"transaction_key":"deprecated","request_id":"019e154a-fbc4-78a3-9fa2-7f577c093be4","sha256":"2d2badea9e74630ca0282735cb728563a9411c2c48fbcc7bbbe8bc5a57cc80e8","created":"2026-05-11T04:28:17.457Z","duration":53.99994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":146,"output_tokens":46},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":171,"output_tokens":171},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":171,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Oh, hello? Is that is that Casey? No. Oh, no. You didn't sound like Casey. Sorry. We got a haircut. Do you know have we got a staff member who works in sort of a with us and possibly Waters? No. No. Hey. And it's a Gmail number stuff. No. That's alright. Just a long shot. No. Okay. Alright. All good. Thank you. Bye. Not water.","confidence":0.96777344,"words":[{"word":"hi","start":2.8,"end":3.3,"confidence":0.98291016,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.044352561235427856},{"word":"oh","start":3.84,"end":4.16,"confidence":0.94677734,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.03871338814496994},{"word":"hello","start":4.16,"end":4.66,"confidence":0.9916992,"punctuated_word":"hello?","sentiment":"neutral","sentiment_score":0.03348509967327118},{"word":"is","start":5.8399997,"end":5.92,"confidence":0.8935547,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.018363455310463905},{"word":"that","start":5.92,"end":6.16,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.022001691162586212},{"word":"is","start":6.16,"end":6.3199997,"confidence":0.9902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.002504720352590084},{"word":"that","start":6.3199997,"end":6.64,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0052153365686535835},{"word":"casey","start":6.64,"end":7.14,"confidence":0.9707031,"punctuated_word":"Casey?","sentiment":"neutral","sentiment_score":-0.00424292404204607},{"word":"no","start":7.2,"end":7.7,"confidence":0.95947266,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.09078187495470048},{"word":"oh","start":8.72,"end":8.96,"confidence":0.92333984,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.07827650010585785},{"word":"no","start":8.96,"end":9.2,"confidence":0.7080078,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.11807370185852052},{"word":"you","start":9.2,"end":9.36,"confidence":0.96777344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.17490996420383453},{"word":"didn't","start":9.36,"end":9.599999,"confidence":0.9995117,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.10940992832183838},{"word":"sound","start":9.599999,"end":9.84,"confidence":0.9941406,"punctuated_word":"sound","sentiment":"neutral","sentiment_score":-0.08977945148944855},{"word":"like","start":9.84,"end":10.0,"confidence":0.9980469,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.11320067942142488},{"word":"casey","start":10.0,"end":10.4,"confidence":0.9946289,"punctuated_word":"Casey.","sentiment":"neutral","sentiment_score":-0.040865033864974976},{"word":"sorry","start":10.4,"end":10.9,"confidence":0.9995117,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.06782995909452438},{"word":"we","start":14.085,"end":14.245,"confidence":0.8676758,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.0005025491118431091},{"word":"got","start":14.245,"end":14.325,"confidence":0.56152344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.01594839245080948},{"word":"a","start":14.325,"end":14.485001,"confidence":0.8852539,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.010529084131121635},{"word":"haircut","start":14.485001,"end":14.985001,"confidence":0.9916992,"punctuated_word":"haircut.","sentiment":"neutral","sentiment_score":-0.003658420406281948},{"word":"do","start":16.085001,"end":16.245,"confidence":0.66503906,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.0006363224238157272},{"word":"you","start":16.245,"end":16.325,"confidence":0.9902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.002477746456861496},{"word":"know","start":16.325,"end":16.565,"confidence":0.9970703,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.0003805113956332206},{"word":"have","start":16.725,"end":16.965,"confidence":0.97509766,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0009546717628836632},{"word":"we","start":16.965,"end":17.125,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.00471835769712925},{"word":"got","start":17.125,"end":17.285,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.0004242630675435066},{"word":"a","start":17.285,"end":17.525,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.002281644381582737},{"word":"staff","start":17.525,"end":17.845001,"confidence":1.0,"punctuated_word":"staff","sentiment":"neutral","sentiment_score":-0.0036399289965629578},{"word":"member","start":17.845001,"end":18.325,"confidence":0.9980469,"punctuated_word":"member","sentiment":"neutral","sentiment_score":-0.00238015316426754},{"word":"who","start":18.325,"end":18.485,"confidence":1.0,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.0006279498338699341},{"word":"works","start":18.485,"end":18.985,"confidence":0.99121094,"punctuated_word":"works","sentiment":"neutral","sentiment_score":0.00670354999601841},{"word":"in","start":19.765,"end":19.845001,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0015169968828558922},{"word":"sort","start":19.845001,"end":20.085,"confidence":0.5800781,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.008343352936208248},{"word":"of","start":20.085,"end":20.205,"confidence":0.99121094,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0000638272613286972},{"word":"a","start":20.205,"end":20.325,"confidence":0.43017578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.007007471285760403},{"word":"with","start":20.485,"end":20.965,"confidence":0.95166016,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.004974186420440674},{"word":"us","start":20.965,"end":21.045,"confidence":0.44555664,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.0018081609159708023},{"word":"and","start":21.045,"end":21.525,"confidence":0.5102539,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0017078407108783722},{"word":"possibly","start":21.525,"end":22.025,"confidence":0.54003906,"punctuated_word":"possibly","sentiment":"neutral","sentiment_score":-0.003323698416352272},{"word":"waters","start":22.325,"end":22.825,"confidence":0.75097656,"punctuated_word":"Waters?","sentiment":"neutral","sentiment_score":-0.001082936068996787},{"word":"no","start":28.725,"end":29.225,"confidence":0.98706055,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.047799982130527496},{"word":"no","start":29.64,"end":29.88,"confidence":0.85498047,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.05516687780618667},{"word":"hey","start":29.88,"end":30.119999,"confidence":0.7475586,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":-0.015392428264021872},{"word":"and","start":30.119999,"end":30.16,"confidence":0.7167969,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.012907732278108597},{"word":"it's","start":30.16,"end":30.199999,"confidence":0.89086914,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.01310031022876501},{"word":"a","start":30.199999,"end":30.699999,"confidence":0.56933594,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.008944657631218433},{"word":"gmail","start":31.839998,"end":32.339996,"confidence":0.41967773,"punctuated_word":"Gmail","sentiment":"neutral","sentiment_score":-0.015358218923211098},{"word":"number","start":33.48,"end":33.98,"confidence":0.82177734,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.014239639043807983},{"word":"stuff","start":35.12,"end":35.62,"confidence":0.82543945,"punctuated_word":"stuff.","sentiment":"neutral","sentiment_score":-0.1061103343963623},{"word":"no","start":36.76,"end":37.079998,"confidence":0.98583984,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.0796714723110199},{"word":"that's","start":37.079998,"end":37.32,"confidence":0.9946289,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.032409150153398514},{"word":"alright","start":37.32,"end":37.82,"confidence":0.9970703,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.015387332066893578},{"word":"just","start":37.879997,"end":38.2,"confidence":0.47070312,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.03023373708128929},{"word":"a","start":38.2,"end":38.36,"confidence":0.80615234,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.019581444561481476},{"word":"long","start":38.36,"end":38.6,"confidence":0.8618164,"punctuated_word":"long","sentiment":"neutral","sentiment_score":-0.015165995806455612},{"word":"shot","start":38.6,"end":39.1,"confidence":0.9675293,"punctuated_word":"shot.","sentiment":"neutral","sentiment_score":-0.02374260313808918},{"word":"no","start":47.415,"end":47.915,"confidence":0.81103516,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08793900907039642},{"word":"okay","start":48.215,"end":48.615,"confidence":0.9086914,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01888863556087017},{"word":"alright","start":48.615,"end":48.935,"confidence":0.99609375,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1614740788936615},{"word":"all","start":48.935,"end":49.175,"confidence":0.99316406,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.38277214765548706},{"word":"good","start":49.175,"end":49.495003,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.39601993560791016},{"word":"thank","start":49.495003,"end":49.735,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5027322173118591},{"word":"you","start":49.735,"end":50.235,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4493207931518554},{"word":"bye","start":51.095,"end":51.595,"confidence":0.98657227,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.018369607627391815},{"word":"not","start":52.135002,"end":52.375,"confidence":0.8027344,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.0807400643825531},{"word":"water","start":52.375,"end":52.875,"confidence":0.5592041,"punctuated_word":"water.","sentiment":"neutral","sentiment_score":-0.050336480140686035}],"paragraphs":{"transcript":"\nHi. Oh, hello? Is that is that Casey? No. Oh, no.\n\nYou didn't sound like Casey. Sorry. We got a haircut. Do you know have we got a staff member who works in sort of a with us and possibly Waters? No.\n\nNo. Hey. And it's a Gmail number stuff. No. That's alright.\n\nJust a long shot. No. Okay. Alright. All good.\n\nThank you. Bye. Not water.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8,"end":3.3,"sentiment":"neutral","sentiment_score":0.044352561235427856},{"text":"Oh, hello?","start":3.84,"end":4.66,"sentiment":"neutral","sentiment_score":0.03609924390912056},{"text":"Is that is that Casey?","start":5.8399997,"end":7.14,"sentiment":"neutral","sentiment_score":0.008768455870449544},{"text":"No.","start":7.2,"end":7.7,"sentiment":"neutral","sentiment_score":-0.09078187495470048},{"text":"Oh, no.","start":8.72,"end":9.2,"sentiment":"neutral","sentiment_score":-0.09817510098218918}],"sentiment":"neutral","sentiment_score":-0.01152170441028747,"num_words":11,"start":2.8,"end":9.2},{"sentences":[{"text":"You didn't sound like Casey.","start":9.2,"end":10.4,"sentiment":"neutral","sentiment_score":-0.10563301146030427},{"text":"Sorry.","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":-0.06782995909452438},{"text":"We got a haircut.","start":14.085,"end":14.985001,"sentiment":"neutral","sentiment_score":0.005579126765951514},{"text":"Do you know have we got a staff member who works in sort of a with us and possibly Waters?","start":16.085001,"end":22.825,"sentiment":"neutral","sentiment_score":-0.001009487675037235},{"text":"No.","start":28.725,"end":29.225,"sentiment":"neutral","sentiment_score":-0.047799982130527496}],"sentiment":"neutral","sentiment_score":-0.020698975643984253,"num_words":31,"start":9.2,"end":29.225},{"sentences":[{"text":"No.","start":29.64,"end":29.88,"sentiment":"neutral","sentiment_score":-0.05516687780618667},{"text":"Hey.","start":29.88,"end":30.119999,"sentiment":"neutral","sentiment_score":-0.015392428264021872},{"text":"And it's a Gmail number stuff.","start":30.119999,"end":35.62,"sentiment":"neutral","sentiment_score":-0.028443482083578903},{"text":"No.","start":36.76,"end":37.079998,"sentiment":"neutral","sentiment_score":-0.0796714723110199},{"text":"That's alright.","start":37.079998,"end":37.82,"sentiment":"neutral","sentiment_score":-0.023898241110146046}],"sentiment":"neutral","sentiment_score":-0.03351710482754491,"num_words":11,"start":29.64,"end":37.82},{"sentences":[{"text":"Just a long shot.","start":37.879997,"end":39.1,"sentiment":"neutral","sentiment_score":-0.02218094514682889},{"text":"No.","start":47.415,"end":47.915,"sentiment":"neutral","sentiment_score":-0.08793900907039642},{"text":"Okay.","start":48.215,"end":48.615,"sentiment":"neutral","sentiment_score":0.01888863556087017},{"text":"Alright.","start":48.615,"end":48.935,"sentiment":"neutral","sentiment_score":0.1614740788936615},{"text":"All good.","start":48.935,"end":49.495003,"sentiment":"positive","sentiment_score":0.3893960416316986}],"sentiment":"neutral","sentiment_score":0.08694355645113522,"num_words":9,"start":37.879997,"end":49.495003},{"sentences":[{"text":"Thank you.","start":49.495003,"end":50.235,"sentiment":"positive","sentiment_score":0.4760265052318573},{"text":"Bye.","start":51.095,"end":51.595,"sentiment":"neutral","sentiment_score":0.018369607627391815},{"text":"Not water.","start":52.135002,"end":52.875,"sentiment":"neutral","sentiment_score":-0.06553827226161957}],"sentiment":"neutral","sentiment_score":0.16786921471357347,"num_words":5,"start":49.495003,"end":52.875}]}}]},{"alternatives":[{"transcript":"Hey, Mark. Yes. Hello? Yes. It is. Yeah. No. It's me. Waters. Hayden Walters. Waters. I don't think so. Let me just well, no. Not no. Not I can see. Okay. Bye.","confidence":0.92456055,"words":[{"word":"hey","start":1.04,"end":1.36,"confidence":0.92456055,"punctuated_word":"Hey,","sentiment":"neutral","sentiment_score":0.058371733874082565},{"word":"mark","start":1.36,"end":1.86,"confidence":0.75146484,"punctuated_word":"Mark.","sentiment":"neutral","sentiment_score":0.043947264552116394},{"word":"yes","start":5.2799997,"end":5.7799997,"confidence":0.80078125,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02804122678935528},{"word":"hello","start":5.92,"end":6.42,"confidence":0.8881836,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0116547467187047},{"word":"yes","start":7.2799997,"end":7.6,"confidence":0.97143555,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.024297604337334633},{"word":"it","start":7.6,"end":7.7599998,"confidence":0.99316406,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.037701234221458435},{"word":"is","start":7.7599998,"end":8.26,"confidence":0.9941406,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":-0.040180787444114685},{"word":"yeah","start":9.84,"end":10.34,"confidence":0.98999023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04379948973655701},{"word":"no","start":10.4,"end":10.9,"confidence":0.7010498,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08974562585353851},{"word":"it's","start":13.36,"end":13.679999,"confidence":0.89282227,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.05045098811388016},{"word":"me","start":13.679999,"end":14.145,"confidence":0.9995117,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.04633966088294983},{"word":"waters","start":24.625,"end":25.125,"confidence":0.7722168,"punctuated_word":"Waters.","sentiment":"neutral","sentiment_score":-0.0006012358935549855},{"word":"hayden","start":26.465,"end":26.965,"confidence":0.9116211,"punctuated_word":"Hayden","sentiment":"neutral","sentiment_score":-0.001820304780267179},{"word":"walters","start":27.025002,"end":27.525002,"confidence":0.8051758,"punctuated_word":"Walters.","sentiment":"neutral","sentiment_score":-0.005412638187408447},{"word":"waters","start":33.62,"end":34.12,"confidence":0.5595703,"punctuated_word":"Waters.","sentiment":"neutral","sentiment_score":-0.018168896436691284},{"word":"i","start":34.98,"end":35.22,"confidence":0.95947266,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0982797145843506},{"word":"don't","start":35.22,"end":35.38,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.12795263528823853},{"word":"think","start":35.38,"end":35.7,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.09478604793548584},{"word":"so","start":35.7,"end":36.2,"confidence":0.9995117,"punctuated_word":"so.","sentiment":"neutral","sentiment_score":-0.08181937783956528},{"word":"let","start":37.22,"end":37.3,"confidence":0.92333984,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.025305667892098427},{"word":"me","start":37.3,"end":37.54,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.017903441563248634},{"word":"just","start":37.54,"end":38.04,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.017151206731796265},{"word":"well","start":42.594997,"end":43.094997,"confidence":0.7102051,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.0430290512740612},{"word":"no","start":43.475,"end":43.875,"confidence":0.8510742,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.08466438949108124},{"word":"not","start":43.875,"end":44.375,"confidence":0.6855469,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.15407714247703552},{"word":"no","start":45.795,"end":46.295,"confidence":0.9567871,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.14553317427635193},{"word":"not","start":46.355,"end":46.594997,"confidence":0.5307617,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.1704043745994568},{"word":"i","start":46.594997,"end":46.675,"confidence":0.3203125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18083111941814425},{"word":"can","start":46.675,"end":46.914997,"confidence":0.9970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.15258651971817017},{"word":"see","start":46.914997,"end":47.414997,"confidence":0.9519043,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.1717778742313385},{"word":"okay","start":49.954998,"end":50.454998,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.14082244038581848},{"word":"bye","start":51.074997,"end":51.574997,"confidence":0.85253906,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.10037975013256072}],"paragraphs":{"transcript":"\nHey, Mark. Yes. Hello? Yes. It is.\n\nYeah. No. It's me. Waters. Hayden Walters.\n\nWaters. I don't think so. Let me just well, no. Not no. Not I can see.\n\nOkay. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Mark.","start":1.04,"end":1.86,"sentiment":"neutral","sentiment_score":0.05115949921309948},{"text":"Yes.","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.02804122678935528},{"text":"Hello?","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.0116547467187047},{"text":"Yes.","start":7.2799997,"end":7.6,"sentiment":"neutral","sentiment_score":-0.024297604337334633},{"text":"It is.","start":7.6,"end":8.26,"sentiment":"neutral","sentiment_score":-0.03894101083278656}],"sentiment":"neutral","sentiment_score":0.005690763704478741,"num_words":7,"start":1.04,"end":8.26},{"sentences":[{"text":"Yeah.","start":9.84,"end":10.34,"sentiment":"neutral","sentiment_score":-0.04379948973655701},{"text":"No.","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":-0.08974562585353851},{"text":"It's me.","start":13.36,"end":14.145,"sentiment":"neutral","sentiment_score":-0.04839532449841499},{"text":"Waters.","start":24.625,"end":25.125,"sentiment":"neutral","sentiment_score":-0.0006012358935549855},{"text":"Hayden Walters.","start":26.465,"end":27.525002,"sentiment":"neutral","sentiment_score":-0.003616471483837813}],"sentiment":"neutral","sentiment_score":-0.03402427763545087,"num_words":7,"start":9.84,"end":27.525002},{"sentences":[{"text":"Waters.","start":33.62,"end":34.12,"sentiment":"neutral","sentiment_score":-0.018168896436691284},{"text":"I don't think so.","start":34.98,"end":36.2,"sentiment":"neutral","sentiment_score":-0.10070944391191006},{"text":"Let me just well, no.","start":37.22,"end":43.875,"sentiment":"neutral","sentiment_score":-0.03761075139045715},{"text":"Not no.","start":43.875,"end":46.295,"sentiment":"neutral","sentiment_score":-0.14980515837669373},{"text":"Not I can see.","start":46.355,"end":47.414997,"sentiment":"neutral","sentiment_score":-0.16889997199177742}],"sentiment":"neutral","sentiment_score":-0.09901691460981965,"num_words":16,"start":33.62,"end":47.414997},{"sentences":[{"text":"Okay.","start":49.954998,"end":50.454998,"sentiment":"neutral","sentiment_score":0.14082244038581848},{"text":"Bye.","start":51.074997,"end":51.574997,"sentiment":"neutral","sentiment_score":0.10037975013256072}],"sentiment":"neutral","sentiment_score":0.1206010952591896,"num_words":2,"start":49.954998,"end":51.574997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hey, Mark.\n\nChannel 0: Hi. Oh, hello?\n\nChannel 1: Yes.\n\nChannel 0: Is\n\nChannel 1: Hello?\n\nChannel 0: that is that Casey? No.\n\nChannel 1: Yes. It is.\n\nChannel 0: Oh, no. You didn't sound\n\nChannel 1: Yeah.\n\nChannel 0: like Casey.\n\nChannel 1: No.\n\nChannel 0: Sorry.\n\nChannel 1: It's me.\n\nChannel 0: We got a haircut. Do you know have we got a staff member who works in sort of a with us and possibly Waters?\n\nChannel 1: Waters. Hayden Walters.\n\nChannel 0: No. No. Hey. And it's a Gmail number\n\nChannel 1: Waters. I\n\nChannel 0: stuff.\n\nChannel 1: don't think so.\n\nChannel 0: No. That's\n\nChannel 1: Let me\n\nChannel 0: alright.\n\nChannel 1: just\n\nChannel 0: Just a long shot.\n\nChannel 1: well, no. Not no. Not I can see.\n\nChannel 0: No. Okay. Alright. All good. Thank you.\n\nChannel 1: Okay. Bye.\n\nChannel 0: Bye. Not water.","paragraphs":[{"sentences":[{"text":"Hey, Mark.","start":1.04,"end":1.86,"sentiment":"neutral","sentiment_score":0.05115949921309948}],"sentiment":"neutral","sentiment_score":0.05115949921309948,"channel":1,"num_words":2,"start":1.04,"end":1.86},{"sentences":[{"text":"Hi.","start":2.8,"end":3.3,"sentiment":"neutral","sentiment_score":0.044352561235427856},{"text":"Oh, hello?","start":3.84,"end":4.66,"sentiment":"neutral","sentiment_score":0.03609924390912056}],"sentiment":"neutral","sentiment_score":0.03885034968455633,"channel":0,"num_words":3,"start":2.8,"end":4.66},{"sentences":[{"text":"Yes.","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.02804122678935528}],"sentiment":"neutral","sentiment_score":0.02804122678935528,"channel":1,"num_words":1,"start":5.2799997,"end":5.7799997},{"sentences":[{"text":"Is","start":5.8399997,"end":5.92,"sentiment":"neutral","sentiment_score":0.018363455310463905}],"sentiment":"neutral","sentiment_score":0.018363455310463905,"channel":0,"num_words":1,"start":5.8399997,"end":5.92},{"sentences":[{"text":"Hello?","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.0116547467187047}],"sentiment":"neutral","sentiment_score":0.0116547467187047,"channel":1,"num_words":1,"start":5.92,"end":6.42},{"sentences":[{"text":"that is that Casey?","start":5.92,"end":7.14,"sentiment":"neutral","sentiment_score":0.006369706010445952},{"text":"No.","start":7.2,"end":7.7,"sentiment":"neutral","sentiment_score":-0.09078187495470048}],"sentiment":"neutral","sentiment_score":-0.013060610182583334,"channel":0,"num_words":5,"start":5.92,"end":7.7},{"sentences":[{"text":"Yes.","start":7.2799997,"end":7.6,"sentiment":"neutral","sentiment_score":-0.024297604337334633},{"text":"It is.","start":7.6,"end":8.26,"sentiment":"neutral","sentiment_score":-0.03894101083278656}],"sentiment":"neutral","sentiment_score":-0.03405987533430258,"channel":1,"num_words":3,"start":7.2799997,"end":8.26},{"sentences":[{"text":"Oh, no.","start":8.72,"end":9.2,"sentiment":"neutral","sentiment_score":-0.09817510098218918},{"text":"You didn't sound","start":9.2,"end":9.84,"sentiment":"neutral","sentiment_score":-0.12469978133837382}],"sentiment":"neutral","sentiment_score":-0.11408990919589997,"channel":0,"num_words":5,"start":8.72,"end":9.84},{"sentences":[{"text":"Yeah.","start":9.84,"end":10.34,"sentiment":"neutral","sentiment_score":-0.04379948973655701}],"sentiment":"neutral","sentiment_score":-0.04379948973655701,"channel":1,"num_words":1,"start":9.84,"end":10.34},{"sentences":[{"text":"like Casey.","start":9.84,"end":10.4,"sentiment":"neutral","sentiment_score":-0.07703285664319992}],"sentiment":"neutral","sentiment_score":-0.07703285664319992,"channel":0,"num_words":2,"start":9.84,"end":10.4},{"sentences":[{"text":"No.","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":-0.08974562585353851}],"sentiment":"neutral","sentiment_score":-0.08974562585353851,"channel":1,"num_words":1,"start":10.4,"end":10.9},{"sentences":[{"text":"Sorry.","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":-0.06782995909452438}],"sentiment":"neutral","sentiment_score":-0.06782995909452438,"channel":0,"num_words":1,"start":10.4,"end":10.9},{"sentences":[{"text":"It's me.","start":13.36,"end":14.145,"sentiment":"neutral","sentiment_score":-0.04839532449841499}],"sentiment":"neutral","sentiment_score":-0.04839532449841499,"channel":1,"num_words":2,"start":13.36,"end":14.145},{"sentences":[{"text":"We got a haircut.","start":14.085,"end":14.985001,"sentiment":"neutral","sentiment_score":0.005579126765951514},{"text":"Do you know have we got a staff member who works in sort of a with us and possibly Waters?","start":16.085001,"end":22.825,"sentiment":"neutral","sentiment_score":-0.001009487675037235}],"sentiment":"neutral","sentiment_score":0.00008861473179422319,"channel":0,"num_words":24,"start":14.085,"end":22.825},{"sentences":[{"text":"Waters.","start":24.625,"end":25.125,"sentiment":"neutral","sentiment_score":-0.0006012358935549855},{"text":"Hayden Walters.","start":26.465,"end":27.525002,"sentiment":"neutral","sentiment_score":-0.003616471483837813}],"sentiment":"neutral","sentiment_score":-0.0026113929537435374,"channel":1,"num_words":3,"start":24.625,"end":27.525002},{"sentences":[{"text":"No.","start":28.725,"end":29.225,"sentiment":"neutral","sentiment_score":-0.047799982130527496},{"text":"No.","start":29.64,"end":29.88,"sentiment":"neutral","sentiment_score":-0.05516687780618667},{"text":"Hey.","start":29.88,"end":30.119999,"sentiment":"neutral","sentiment_score":-0.015392428264021872},{"text":"And it's a Gmail number","start":30.119999,"end":33.98,"sentiment":"neutral","sentiment_score":-0.012910111621022225}],"sentiment":"neutral","sentiment_score":-0.022863730788230896,"channel":0,"num_words":8,"start":28.725,"end":33.98},{"sentences":[{"text":"Waters.","start":33.62,"end":34.12,"sentiment":"neutral","sentiment_score":-0.018168896436691284},{"text":"I","start":34.98,"end":35.22,"sentiment":"neutral","sentiment_score":-0.0982797145843506}],"sentiment":"neutral","sentiment_score":-0.05822430551052094,"channel":1,"num_words":2,"start":33.62,"end":35.22},{"sentences":[{"text":"stuff.","start":35.12,"end":35.62,"sentiment":"neutral","sentiment_score":-0.1061103343963623}],"sentiment":"neutral","sentiment_score":-0.1061103343963623,"channel":0,"num_words":1,"start":35.12,"end":35.62},{"sentences":[{"text":"don't think so.","start":35.22,"end":36.2,"sentiment":"neutral","sentiment_score":-0.10151935368776321}],"sentiment":"neutral","sentiment_score":-0.10151935368776321,"channel":1,"num_words":3,"start":35.22,"end":36.2},{"sentences":[{"text":"No.","start":36.76,"end":37.079998,"sentiment":"neutral","sentiment_score":-0.0796714723110199},{"text":"That's","start":37.079998,"end":37.32,"sentiment":"neutral","sentiment_score":-0.032409150153398514}],"sentiment":"neutral","sentiment_score":-0.056040311232209206,"channel":0,"num_words":2,"start":36.76,"end":37.32},{"sentences":[{"text":"Let me","start":37.22,"end":37.54,"sentiment":"neutral","sentiment_score":-0.02160455472767353}],"sentiment":"neutral","sentiment_score":-0.02160455472767353,"channel":1,"num_words":2,"start":37.22,"end":37.54},{"sentences":[{"text":"alright.","start":37.32,"end":37.82,"sentiment":"neutral","sentiment_score":-0.015387332066893578}],"sentiment":"neutral","sentiment_score":-0.015387332066893578,"channel":0,"num_words":1,"start":37.32,"end":37.82},{"sentences":[{"text":"just","start":37.54,"end":38.04,"sentiment":"neutral","sentiment_score":-0.017151206731796265}],"sentiment":"neutral","sentiment_score":-0.017151206731796265,"channel":1,"num_words":1,"start":37.54,"end":38.04},{"sentences":[{"text":"Just a long shot.","start":37.879997,"end":39.1,"sentiment":"neutral","sentiment_score":-0.02218094514682889}],"sentiment":"neutral","sentiment_score":-0.02218094514682889,"channel":0,"num_words":4,"start":37.879997,"end":39.1},{"sentences":[{"text":"well, no.","start":42.594997,"end":43.875,"sentiment":"neutral","sentiment_score":-0.06384672038257122},{"text":"Not no.","start":43.875,"end":46.295,"sentiment":"neutral","sentiment_score":-0.14980515837669373},{"text":"Not I can see.","start":46.355,"end":47.414997,"sentiment":"neutral","sentiment_score":-0.16889997199177742}],"sentiment":"neutral","sentiment_score":-0.13786295568570495,"channel":1,"num_words":8,"start":42.594997,"end":47.414997},{"sentences":[{"text":"No.","start":47.415,"end":47.915,"sentiment":"neutral","sentiment_score":-0.08793900907039642},{"text":"Okay.","start":48.215,"end":48.615,"sentiment":"neutral","sentiment_score":0.01888863556087017},{"text":"Alright.","start":48.615,"end":48.935,"sentiment":"neutral","sentiment_score":0.1614740788936615},{"text":"All good.","start":48.935,"end":49.495003,"sentiment":"positive","sentiment_score":0.3893960416316986},{"text":"Thank you.","start":49.495003,"end":50.235,"sentiment":"positive","sentiment_score":0.4760265052318573}],"sentiment":"neutral","sentiment_score":0.26046697130160673,"channel":0,"num_words":7,"start":47.415,"end":50.235},{"sentences":[{"text":"Okay.","start":49.954998,"end":50.454998,"sentiment":"neutral","sentiment_score":0.14082244038581848},{"text":"Bye.","start":51.074997,"end":51.574997,"sentiment":"neutral","sentiment_score":0.10037975013256072}],"sentiment":"neutral","sentiment_score":0.1206010952591896,"channel":1,"num_words":2,"start":49.954998,"end":51.574997},{"sentences":[{"text":"Bye.","start":51.095,"end":51.595,"sentiment":"neutral","sentiment_score":0.018369607627391815},{"text":"Not water.","start":52.135002,"end":52.875,"sentiment":"neutral","sentiment_score":-0.06553827226161957}],"sentiment":"neutral","sentiment_score":-0.03756897896528244,"channel":0,"num_words":3,"start":51.095,"end":52.875}]},"summary":{"result":"success","short":"The customer is trying to locate someone named Casey and asks the agent if they know of a staff member named Waters. The agent confirms they do not know and the call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hey, Mark. Hi. Oh, hello? Yes. Is that Hello? is that Casey? No. Yes. It is. Oh, no. You didn't sound like Yeah. Casey. Sorry. No. It's me. We got a haircut. Do you know have we got a staff member who works in sort of a with us and possibly Waters? Waters. Hayden Walters. No. No. Hey. And it's a Gmail number Waters. I stuff. don't think so. No. That's Let me alright. just Just a long shot. well, no. Not no. Not I can see. No. Okay. Alright.","start_word":0,"end_word":89,"sentiment":"neutral","sentiment_score":-0.030685044825077057},{"text":"All good. Thank you.","start_word":90,"end_word":93,"sentiment":"positive","sentiment_score":0.42936429381370544},{"text":"Okay. Bye. Bye. Not water.","start_word":94,"end_word":98,"sentiment":"neutral","sentiment_score":0.03786083310842514}],"average":{"sentiment":"neutral","sentiment_score":-0.010133578066240278}}}}