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This is Melissa from Airtel account. So oh, yeah. I understand. I'm so sorry.\n\nI just waited for a response because I raised your concern and request with our account manager to check if they can approve. Fortunately, the best offers we can provide with the twenty four month agreement are the ones currently available on our website, which the free connection, free router, and fifteen percent discount for the first three months. Because me, personally, I would like to grant your request. However, I need to get first the approval from our back end account manager. Reason why it's kinda late because I've waited their response first.\n\nYou're most welcome. So you've already signed off to other ISP? I got it. I understand. So if you need our services in the future, we are happy to welcome you.\n\nThank you anyway, Amrit, for your time. Have a good one. Mhmm. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Amrit.","start":3.4399998,"end":4.18,"sentiment":"neutral","sentiment_score":0.0441234540194273},{"text":"This is Melissa from Airtel account.","start":4.3199997,"end":6.58,"sentiment":"neutral","sentiment_score":0.041242010270555816},{"text":"So oh, yeah.","start":7.12,"end":15.54,"sentiment":"neutral","sentiment_score":-0.19312269488970438},{"text":"I understand.","start":16.925,"end":17.745,"sentiment":"neutral","sentiment_score":-0.09148572012782097},{"text":"I'm so sorry.","start":17.805,"end":18.445,"sentiment":"neutral","sentiment_score":-0.16763050854206085}],"sentiment":"neutral","sentiment_score":-0.05809575505554676,"num_words":16,"start":3.4399998,"end":18.445},{"sentences":[{"text":"I just waited for a response because I raised your concern and request with our account manager to check if they can approve.","start":18.445,"end":26.705,"sentiment":"neutral","sentiment_score":-0.1498412152995234},{"text":"Fortunately, the best offers we can provide with the twenty four month agreement are the ones currently available on our website, which the free connection, free router, and fifteen percent discount for the first three months.","start":26.765,"end":40.02,"sentiment":"neutral","sentiment_score":0.23358595412638453},{"text":"Because me, personally, I would like to grant your request.","start":40.02,"end":43.14,"sentiment":"neutral","sentiment_score":0.08940547481179237},{"text":"However, I need to get first the approval from our back end account manager.","start":43.14,"end":48.485,"sentiment":"neutral","sentiment_score":-0.09962432884744235},{"text":"Reason why it's kinda late because I've waited their response first.","start":48.485,"end":53.705,"sentiment":"neutral","sentiment_score":-0.17987658286636526}],"sentiment":"neutral","sentiment_score":0.026419341801962953,"num_words":94,"start":18.445,"end":53.705},{"sentences":[{"text":"You're most welcome.","start":59.350002,"end":60.39,"sentiment":"positive","sentiment_score":0.36384231845537823},{"text":"So you've already signed off to other ISP?","start":60.39,"end":63.93,"sentiment":"neutral","sentiment_score":0.06984099629335105},{"text":"I got it.","start":68.39,"end":69.135,"sentiment":"neutral","sentiment_score":0.13971727838118872},{"text":"I understand.","start":69.215004,"end":69.855,"sentiment":"neutral","sentiment_score":0.1875605508685112},{"text":"So if you need our services in the future, we are happy to welcome you.","start":69.855,"end":74.655,"sentiment":"positive","sentiment_score":0.3431165377298991}],"sentiment":"neutral","sentiment_score":0.24487986866264574,"num_words":31,"start":59.350002,"end":74.655},{"sentences":[{"text":"Thank you anyway, Amrit, for your time.","start":74.655,"end":76.895004,"sentiment":"positive","sentiment_score":0.5472647888319833},{"text":"Have a good one.","start":76.895004,"end":78.035,"sentiment":"positive","sentiment_score":0.5582786798477173},{"text":"Mhmm.","start":78.415,"end":78.815,"sentiment":"neutral","sentiment_score":0.2236558198928833},{"text":"Bye bye.","start":78.815,"end":79.555,"sentiment":"neutral","sentiment_score":0.16255967319011688}],"sentiment":"positive","sentiment_score":0.4723388148205621,"num_words":14,"start":74.655,"end":79.555}]}}]},{"alternatives":[{"transcript":"Ankit speaking. 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Melissa, you are you are you are very late. I already got it from somewhere because I I was running on a deadline, and that's why I called you. Yep. No.\n\nIt's all good. Look. But thank you for your time, and thank you for following up. Yeah. I have I have signed up because I need I needed a connection on for tomorrow.\n\nYes. I thank you. Thank you. You too. 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You\n\nChannel 0: Bye\n\nChannel 1: too.\n\nChannel 0: bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Ankit speaking.","start":0.96,"end":1.86,"sentiment":"neutral","sentiment_score":0.008583085145801306}],"sentiment":"neutral","sentiment_score":0.008583085145801306,"channel":1,"num_words":2,"start":0.96,"end":1.86},{"sentences":[{"text":"Hi, Amrit.","start":3.4399998,"end":4.18,"sentiment":"neutral","sentiment_score":0.0441234540194273},{"text":"This is Melissa from Airtel 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Melissa explains that they can only offer a 24-month agreement and a discount for the first three months due to a deadline. Amrit's request is approved and they will contact their account manager to approve the offer."},"intents":{"segments":[{"text":"I just waited for a response because I raised your concern and request with our account manager to check if they can approve.","start_word":47,"end_word":69,"intents":[{"intent":"Get approval","confidence_score":0.234656}]},{"text":"Because me, personally, I would like to grant your request. However, I need to get first the approval from our back end account manager.","start_word":106,"end_word":129,"intents":[{"intent":"Grant request","confidence_score":0.3160302}]},{"text":"So you've already signed off to Yeah. other I have I ISP? have signed up because I need I needed a connection on for tomorrow. I got it.","start_word":162,"end_word":189,"intents":[{"intent":"Sign up for service","confidence_score":0.008618051}]}]},"sentiments":{"segments":[{"text":"Ankit speaking. Hi, Amrit. This is Melissa from Airtel account. Melissa, So you are you are you are very late. I already oh, got it from somewhere because I I was running on a deadline, and that's yeah. why I called you. I understand. I'm so sorry. I just waited for a response because I raised your concern and request with our account manager to check if they can approve. Fortunately, the best offers we can provide with the twenty four month agreement are the ones currently available on our website, which the free connection, free router, and fifteen percent discount for the first three months. Because me, personally, I would like to grant your request. However, I need to get first the approval from our back end account manager. Reason why it's kinda late because I've waited their Yep. response first. No. It's all good. Look.","start_word":0,"end_word":146,"sentiment":"neutral","sentiment_score":-0.04966799169778824},{"text":"But thank you for your time, and thank you for following up. You're most welcome.","start_word":147,"end_word":161,"sentiment":"positive","sentiment_score":0.3922986686229706},{"text":"So you've already signed off to Yeah. other I have I ISP? have signed up because I need I needed a connection on for tomorrow. I got it. I understand.","start_word":162,"end_word":191,"sentiment":"neutral","sentiment_score":0.06760436296463013},{"text":"So if you need our services in the future, we are happy to welcome Yes. you. Thank you anyway, Amrit, I for your time. Have a thank good one.","start_word":192,"end_word":220,"sentiment":"positive","sentiment_score":0.4442168176174164},{"text":"you. Thank Mhmm. you. You Bye too. bye. Bye bye.","start_word":221,"end_word":230,"sentiment":"neutral","sentiment_score":0.1917857676744461}],"average":{"sentiment":"neutral","sentiment_score":0.0705830454826355}}}}