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The agent apologizes and the call ends politely."},"intents":{"segments":[{"text":"I'm looking for Moazam, the IT from Sunrise No.","start_word":27,"end_word":35,"intents":[{"intent":"Contact moazam","confidence_score":0.00964415}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.20710591971874237},{"text":"Good day.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.4540287852287293},{"text":"Yeah. Who are you? My name is yes. My name is Andrew from Vigilance AI. Am I talking to Mohazam? Monastan? Yeah. I'm looking for Moazam, the IT from Sunrise No. No. No. No. No. Sunrise It's a wrong to Sunrise. number. No. No. It's a wrong number. Yeah. It's a wrong number. Oh, well, I'm really sorry. Well, thank No. you, It's okay. though. 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