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Good afternoon. Elaine, it's Ronald from Cloud Solution IT. How are you doing today? Yeah.\n\nElaine, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Elaine, it's Cloud Solution IT. Yeah. Cloud Solution IT, we are a managed service provider.\n\nWe are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, manage three sixty five, Power BI, PowerApps, and many more. And reason for my call today, Lane, same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. We're hoping that you have any, available schedule maybe this coming week, maybe on third or fourth week of this month. Mhmm. Alright.\n\nIt makes sense. Alright. No no worries, Elaine. Thank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.72,"end":3.22,"sentiment":"neutral","sentiment_score":0.19486212730407715},{"text":"Good afternoon.","start":3.52,"end":4.26,"sentiment":"positive","sentiment_score":0.3950037211179733},{"text":"Elaine, it's Ronald from Cloud Solution IT.","start":4.7999997,"end":8.42,"sentiment":"neutral","sentiment_score":0.3084487276417868},{"text":"How are you doing today?","start":9.2,"end":10.34,"sentiment":"neutral","sentiment_score":0.31481767296791074},{"text":"Yeah.","start":13.035,"end":13.535,"sentiment":"neutral","sentiment_score":0.03305728733539581}],"sentiment":"neutral","sentiment_score":0.2969472697004676,"num_words":16,"start":2.72,"end":13.535},{"sentences":[{"text":"Elaine, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year.","start":13.675,"end":22.175,"sentiment":"neutral","sentiment_score":-0.026836163075319653},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":22.635,"end":33.67,"sentiment":"neutral","sentiment_score":0.027696259388769115},{"text":"Name of the company again, Elaine, it's Cloud Solution IT.","start":34.61,"end":37.59,"sentiment":"neutral","sentiment_score":0.02306584594771266},{"text":"Yeah.","start":41.795,"end":42.295,"sentiment":"neutral","sentiment_score":0.02817121148109436},{"text":"Cloud Solution IT, we are a managed service provider.","start":42.835,"end":46.375,"sentiment":"neutral","sentiment_score":0.04002449164787928}],"sentiment":"neutral","sentiment_score":0.0077447417118635615,"num_words":76,"start":13.675,"end":46.375},{"sentences":[{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, manage three sixty five, Power BI, PowerApps, and many more.","start":47.315,"end":60.27,"sentiment":"neutral","sentiment_score":0.051467593386769296},{"text":"And reason for my call today, Lane, same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":60.57,"end":71.454994,"sentiment":"neutral","sentiment_score":0.004129161996146043},{"text":"We're hoping that you have any, available schedule maybe this coming week, maybe on third or fourth week of this month.","start":71.994995,"end":79.31,"sentiment":"neutral","sentiment_score":0.007660069635936192},{"text":"Mhmm.","start":84.729996,"end":85.229996,"sentiment":"neutral","sentiment_score":-0.24455147981643677},{"text":"Alright.","start":88.23894,"end":88.71894,"sentiment":"neutral","sentiment_score":0.01151419710367918}],"sentiment":"neutral","sentiment_score":0.017158831720455334,"num_words":78,"start":47.315,"end":88.71894},{"sentences":[{"text":"It makes sense.","start":88.71894,"end":89.618935,"sentiment":"neutral","sentiment_score":0.047321865955988564},{"text":"Alright.","start":90.158936,"end":90.658936,"sentiment":"neutral","sentiment_score":0.08389949053525925},{"text":"No no worries, Elaine.","start":91.518936,"end":93.118935,"sentiment":"neutral","sentiment_score":0.11687588132917881},{"text":"Thank you.","start":93.118935,"end":93.85894,"sentiment":"neutral","sentiment_score":0.2166951596736908}],"sentiment":"neutral","sentiment_score":0.11267589330673218,"num_words":10,"start":88.71894,"end":93.85894}]}}]},{"alternatives":[{"transcript":"Sabaline speaking. I'm good. What can I do for you? Yeah. Yep. What is it? Like a managed service or something? Yeah. Yeah. Yeah. Yeah. No. We're not interested. Thank you. We already have an MSP that handles all of that, and the contract isn't up for another three years. Yep. Yeah. Alright. Thank you. 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Good afternoon.\n\nChannel 1: Sabaline\n\nChannel 0: Elaine, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: speaking. I'm good. What can I do for you?\n\nChannel 0: Yeah. Elaine, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And\n\nChannel 1: Yeah.\n\nChannel 0: during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Elaine, it's Cloud Solution IT.\n\nChannel 1: Yep. What is it? Like a managed service or something?\n\nChannel 0: Yeah. Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, manage three sixty five, Power BI, PowerApps, and many more. 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contract","start":81.590004,"end":85.11,"sentiment":"neutral","sentiment_score":-0.28605904945960414}],"sentiment":"neutral","sentiment_score":-0.28605904945960414,"channel":1,"num_words":13,"start":81.590004,"end":85.11},{"sentences":[{"text":"Mhmm.","start":84.729996,"end":85.229996,"sentiment":"neutral","sentiment_score":-0.24455147981643677}],"sentiment":"neutral","sentiment_score":-0.24455147981643677,"channel":0,"num_words":1,"start":84.729996,"end":85.229996},{"sentences":[{"text":"isn't up for another three years.","start":85.11,"end":86.89,"sentiment":"neutral","sentiment_score":-0.2979557265837987}],"sentiment":"neutral","sentiment_score":-0.2979557265837987,"channel":1,"num_words":6,"start":85.11,"end":86.89},{"sentences":[{"text":"Alright.","start":88.23894,"end":88.71894,"sentiment":"neutral","sentiment_score":0.01151419710367918},{"text":"It","start":88.71894,"end":88.87894,"sentiment":"neutral","sentiment_score":0.029812440276145935}],"sentiment":"neutral","sentiment_score":0.020663318689912558,"channel":0,"num_words":2,"start":88.23894,"end":88.87894},{"sentences":[{"text":"Yep.","start":88.87,"end":89.37,"sentiment":"neutral","sentiment_score":0.048396751284599304}],"sentiment":"neutral","sentiment_score":0.048396751284599304,"channel":1,"num_words":1,"start":88.87,"end":89.37},{"sentences":[{"text":"makes 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you.","start":90.95,"end":91.75,"sentiment":"neutral","sentiment_score":0.23046189546585083}],"sentiment":"neutral","sentiment_score":0.19708619515101114,"channel":1,"num_words":3,"start":90.23,"end":91.75},{"sentences":[{"text":"No","start":91.518936,"end":92.018936,"sentiment":"neutral","sentiment_score":0.08583829551935196}],"sentiment":"neutral","sentiment_score":0.08583829551935196,"channel":0,"num_words":1,"start":91.518936,"end":92.018936},{"sentences":[{"text":"Bye.","start":91.75,"end":92.25,"sentiment":"neutral","sentiment_score":0.09980762004852296}],"sentiment":"neutral","sentiment_score":0.09980762004852296,"channel":1,"num_words":1,"start":91.75,"end":92.25},{"sentences":[{"text":"no worries, Elaine.","start":92.07894,"end":93.118935,"sentiment":"neutral","sentiment_score":0.12722174326578775},{"text":"Thank you.","start":93.118935,"end":93.85894,"sentiment":"neutral","sentiment_score":0.2166951596736908}],"sentiment":"neutral","sentiment_score":0.16301110982894898,"channel":0,"num_words":5,"start":92.07894,"end":93.85894}]},"summary":{"result":"success","short":"The Cloud Solution IT representative, Ronald, calls Elaine to introduce their company and offer their managed service and Microsoft trusted partner services. Elaine is not interested and already has an MSP that handles all of their services, but they are open to an introductory meeting on the third or fourth week of the current month. The call ends with the representative thanking Elaine and saying they have an MSP that handles all of their contracts."},"intents":{"segments":[{"text":"during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Elaine, it's Cloud Solution IT. Yep.","start_word":57,"end_word":93,"intents":[{"intent":"Arrange meeting","confidence_score":0.057544902}]}]},"sentiments":{"segments":[{"text":"Yes.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.19486212730407715},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.39324113726615906},{"text":"Sabaline Elaine, it's Ronald from Cloud Solution IT. How are you doing today? speaking.","start_word":3,"end_word":16,"sentiment":"neutral","sentiment_score":0.29922759532928467},{"text":"I'm good.","start_word":17,"end_word":18,"sentiment":"positive","sentiment_score":0.39513248205184937},{"text":"What can I do for you? Yeah. Elaine, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And Yeah. during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Elaine, it's Cloud Solution IT. Yep. What is it? Like a managed service or something? Yeah. Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, manage three sixty five, Power BI, PowerApps, and many more. And reason for my call today, Lane, same thing as before, We're only hoping to arrange an introductory meeting Yeah. with you simply to introduce our company only for future reference. We're hoping that you have any, available schedule maybe this Yeah. coming week, maybe on third or fourth week of this month. Yeah. Yeah.","start_word":19,"end_word":192,"sentiment":"neutral","sentiment_score":0.01990228146314621},{"text":"No. We're not interested. Thank you.","start_word":193,"end_word":198,"sentiment":"negative","sentiment_score":-0.4458320140838623},{"text":"We already have an MSP that handles all of that, and the contract Mhmm. isn't up for another three years. Alright. It Yep. makes sense. Yeah. Alright. Alright. Thank you. No Bye. no worries, Elaine. Thank you.","start_word":199,"end_word":235,"sentiment":"neutral","sentiment_score":-0.06971345841884613}],"average":{"sentiment":"neutral","sentiment_score":0.01694873380943163}}}}