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So I just wanna confirm because today is September 1, and you should already receive the September invoice. So that's gonna be $69.95. If I may ask, when do you want the upgraded plan to be reflected or to start? When do you It depends on when do you wanna upgrade or start using your upgraded plan. Mhmm. I see. So they alright. Well, take a look into this. Alright? Because the invoice has been sent today, September 1, for this month of September. So since you are upgrading the plan, the price will also change. I'll also, after communicating with the technical support team, I'll go ahead now and communicate with our account support team. So if you could give me a like, I'll call you, I think, after an hour or so. I'll call you again after I make sure to communicate with the account support team. What's gonna happen since an invoice has been sent for September and you wanna upgrade today, how's gonna be the billing should be? Okay? Thank you so much. Hello, Shiwang. I'll be disconnecting the call now. Thank you so much. 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My name is Mary again from Airtel. Yeah. Thank you so much for picking up the phone. So I just wanna confirm because today is September 1, and you should already receive the September invoice.\n\nSo that's gonna be $69.95. If I may ask, when do you want the upgraded plan to be reflected or to start? When do you It depends on when do you wanna upgrade or start using your upgraded plan. Mhmm. I see.\n\nSo they alright. Well, take a look into this. Alright? Because the invoice has been sent today, September 1, for this month of September. So since you are upgrading the plan, the price will also change.\n\nI'll also, after communicating with the technical support team, I'll go ahead now and communicate with our account support team. So if you could give me a like, I'll call you, I think, after an hour or so. I'll call you again after I make sure to communicate with the account support team. What's gonna happen since an invoice has been sent for September and you wanna upgrade today, how's gonna be the billing should be? Okay?\n\nThank you so much. Hello, Shiwang. I'll be disconnecting the call now. Thank you so much. 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Just try speaking. Yep. Give it. Mhmm. Mhmm. So I need to pay pay 69 now or up up right now? So can I can I upgrade today or tomorrow? Mhmm. Okay. Yes. Okay. Mhmm. Yeah. Yeah. Yeah. Okay. Good. 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Just try speaking.\n\nChannel 0: Hi, Shuang. My name is Mary again from Airtel.\n\nChannel 1: Yep. Give it.\n\nChannel 0: Yeah. Thank you so much for picking up the phone. So I\n\nChannel 1: Mhmm.\n\nChannel 0: just wanna confirm because today is September 1, and you should already receive the September invoice. So that's gonna be $69.95. If I may ask, when do you want the upgraded plan to be reflected or to start?\n\nChannel 1: Mhmm. So I\n\nChannel 0: When\n\nChannel 1: need\n\nChannel 0: do\n\nChannel 1: to\n\nChannel 0: you\n\nChannel 1: pay pay 69 now or up up right now?\n\nChannel 0: It depends on when do you wanna upgrade or start using your upgraded plan.\n\nChannel 1: So can I can I upgrade today or tomorrow?\n\nChannel 0: Mhmm. I see. So they alright. Well, take a look into this. Alright?\n\nBecause the invoice has been sent today, September 1, for this month of September. So since you are upgrading the plan, the price will also change. I'll also, after communicating with the technical support team, I'll go ahead now and communicate with our account support team. So if you could give me a like, I'll call you, I think, after an hour or so. I'll\n\nChannel 1: Mhmm.\n\nChannel 0: call you again after I\n\nChannel 1: Okay.\n\nChannel 0: make sure to communicate with the account support team.\n\nChannel 1: Yes. Okay.\n\nChannel 0: What's gonna happen since an invoice has been sent for September and you wanna upgrade today, how's gonna\n\nChannel 1: Mhmm.\n\nChannel 0: be the billing should be?\n\nChannel 1: Yeah.\n\nChannel 0: Okay?\n\nChannel 1: Yeah. Yeah. Okay. Good. Thank\n\nChannel 0: Thank\n\nChannel 1: you.\n\nChannel 0: you so much. Hello, Shiwang. I'll be disconnecting the call now. Thank you so much. 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I","start":97.14,"end":98.759995,"sentiment":"neutral","sentiment_score":-0.009715255349874496}],"sentiment":"neutral","sentiment_score":-0.009715255349874496,"channel":0,"num_words":5,"start":97.14,"end":98.759995},{"sentences":[{"text":"Okay.","start":98.755005,"end":99.255005,"sentiment":"neutral","sentiment_score":0.006801800802350044}],"sentiment":"neutral","sentiment_score":0.006801800802350044,"channel":1,"num_words":1,"start":98.755005,"end":99.255005},{"sentences":[{"text":"make sure to communicate with the account support 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so much.","start":115.36157,"end":119.54,"sentiment":"positive","sentiment_score":0.4210882882277171},{"text":"Hello, Shiwang.","start":124.560005,"end":125.44,"sentiment":"neutral","sentiment_score":0.09031326323747635},{"text":"I'll be disconnecting the call now.","start":125.44,"end":126.880005,"sentiment":"neutral","sentiment_score":0.02211604919284582},{"text":"Thank you so much.","start":126.880005,"end":127.600006,"sentiment":"positive","sentiment_score":0.4517648220062256},{"text":"Again, have a great day.","start":127.600006,"end":128.79294,"sentiment":"positive","sentiment_score":0.5129508972167969}],"sentiment":"neutral","sentiment_score":0.29742007302120327,"channel":0,"num_words":20,"start":115.36157,"end":128.79294}]},"summary":{"result":"success","short":"Mary from Airtel calls Shzik to confirm that he should receive his September invoice for $69.95. She asks when he wants to upgrade to start using his upgraded plan and informs him that the price will change based on when he wants to upgrade. She will call him again after an hour to communicate with the account support team and confirm the upgrade process."},"intents":{"segments":[{"text":"If I may ask, when do you want the upgraded plan to be reflected or to start? Mhmm.","start_word":50,"end_word":67,"intents":[{"intent":"Confirm plan upgrade","confidence_score":0.41541785}]},{"text":"So since you are upgrading the plan, the price will also change.","start_word":134,"end_word":145,"intents":[{"intent":"Update plan price","confidence_score":0.0055004703}]},{"text":"I'll also, after communicating with the technical support team, I'll go ahead now and communicate with our account support team. So if you could give me a like, I'll call you, I think, after an hour or so. I'll Mhmm.","start_word":146,"end_word":185,"intents":[{"intent":"Communicate with technical support","confidence_score":0.15879153}]},{"text":"I'll be disconnecting the call now. Thank you so much.","start_word":241,"end_word":250,"intents":[{"intent":"Disconnect call","confidence_score":0.8366349}]}]},"sentiments":{"segments":[{"text":"Hello. Just try speaking. Hi, Shuang. My name is Mary again from Airtel. Yep. Give it.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.11215479671955109},{"text":"Yeah. Thank you so much for picking up the phone.","start_word":16,"end_word":25,"sentiment":"positive","sentiment_score":0.6237362623214722},{"text":"So I just Mhmm. wanna confirm because today is September 1, and you should already receive the September invoice. So that's gonna be $69.95. If I may ask, when do you want the upgraded plan to be reflected or to start? Mhmm. So I When need do to you pay pay 69 now or up up right now? It depends on when do you wanna upgrade or start using your upgraded plan. So can I can I upgrade today or tomorrow? Mhmm. I see. So they alright. Well, take a look into this. Alright? Because the invoice has been sent today, September 1, for this month of September. So since you are upgrading the plan, the price will also change. I'll also, after communicating with the technical support team, I'll go ahead now and communicate with our account support team. So if you could give me a like, I'll call you, I think, after an hour or so. I'll Mhmm. call you again after I Okay. make sure to communicate with the account support team. Yes. Okay. What's gonna happen since an invoice has been sent for September and you wanna upgrade today, how's gonna Mhmm. be the billing should be? Yeah. Okay? Yeah. Yeah. Okay. Good.","start_word":26,"end_word":232,"sentiment":"neutral","sentiment_score":0.0358649343252182},{"text":"Thank Thank you. you so much.","start_word":233,"end_word":238,"sentiment":"positive","sentiment_score":0.4374437928199768},{"text":"Hello, Shiwang. I'll be disconnecting the call now.","start_word":239,"end_word":246,"sentiment":"neutral","sentiment_score":0.046785496175289154},{"text":"Thank you so much. Again, have a great day.","start_word":247,"end_word":255,"sentiment":"positive","sentiment_score":0.506993293762207}],"average":{"sentiment":"neutral","sentiment_score":0.08750588249695335}}}}