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Michael. My name is Mary from Airtel accounts department. I'm just following up on our conversation for from last week regarding the payment balance on your account. I wanted to check-in directly to make sure everything went okay on your end or there was an issue with processing the payment. Hello, Michael?\n\nYeah. Hi. Good morning. How are you doing today? That's good to hear.\n\nYeah. I'm just following up regarding our conversation from last week. I checked in our your account, and the balance was still available. So I just wanted to check-in if you need further assistance making the payment online or if you receive an error while processing the payment from the last day you called. So you will be get paid three days from now.\n\nCorrect? Sure. No worries. That's fine. Well, thank you so much for letting us know about it.\n\nSo if we count three days from now, shall we try making the payment or reprocessing the payment by Wednesday? Okay. Sure. I'll take note of that on your account, and we'll get back to you if you run problem pressing the payment on Wednesday. Okay?\n\nThank you so much, Michael. Have a great day. 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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hello, Michael. My name is Mary from Airtel accounts department. I'm just following up on our conversation for from last week regarding the payment balance on your account. I wanted to check-in directly to make sure everything went okay on your end or there was an issue with processing the payment. Hello, Michael?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Hi. Good morning. How are you doing today?\n\nChannel 1: Yeah. Good. Thanks.\n\nChannel 0: That's good to hear. Yeah. I'm just following up regarding our conversation from last week. I checked in our your account, and the balance was still available. So I just wanted to check-in if you need further assistance making the payment online or if you receive an error while processing the payment from the last day\n\nChannel 1: No. I've changed\n\nChannel 0: you\n\nChannel 1: banks, and my new bank actually sent my pay straight back to them. 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fine.","start":76.105,"end":76.825005,"sentiment":"neutral","sentiment_score":0.1392105668783188},{"text":"Well, thank you so much for letting us know about it.","start":76.825005,"end":79.305,"sentiment":"neutral","sentiment_score":0.31190666420893237},{"text":"So if we count three days from now, shall we","start":79.305,"end":83.15,"sentiment":"neutral","sentiment_score":0.04504360668361187}],"sentiment":"neutral","sentiment_score":0.16623813658952713,"channel":0,"num_words":26,"start":75.305,"end":83.15},{"sentences":[{"text":"Yep.","start":82.96001,"end":83.46001,"sentiment":"neutral","sentiment_score":0.03101249411702156}],"sentiment":"neutral","sentiment_score":0.03101249411702156,"channel":1,"num_words":1,"start":82.96001,"end":83.46001},{"sentences":[{"text":"try making the payment or reprocessing the payment by Wednesday?","start":83.15,"end":86.13,"sentiment":"neutral","sentiment_score":0.01834234446287155},{"text":"Okay.","start":88.19,"end":88.590004,"sentiment":"neutral","sentiment_score":0.06576037406921387},{"text":"Sure.","start":88.590004,"end":89.07,"sentiment":"neutral","sentiment_score":0.09824614226818083},{"text":"I'll take note of that on your account, and we'll get back to you if you run problem pressing the payment on Wednesday.","start":89.07,"end":95.17,"sentiment":"neutral","sentiment_score":0.05830741333572761},{"text":"Okay?","start":95.23,"end":95.73,"sentiment":"neutral","sentiment_score":0.075877845287323}],"sentiment":"neutral","sentiment_score":0.04901050869375467,"channel":0,"num_words":36,"start":83.15,"end":95.73},{"sentences":[{"text":"Alright.","start":96.16,"end":96.4,"sentiment":"neutral","sentiment_score":0.15181192755699158},{"text":"Thank you.","start":96.4,"end":97.14,"sentiment":"positive","sentiment_score":0.33587323129177094}],"sentiment":"neutral","sentiment_score":0.2745194633801778,"channel":1,"num_words":3,"start":96.16,"end":97.14},{"sentences":[{"text":"Thank you so much, Michael.","start":97.586876,"end":98.78688,"sentiment":"positive","sentiment_score":0.582016670703888},{"text":"Have a great day.","start":98.78688,"end":99.586876,"sentiment":"positive","sentiment_score":0.6065611988306046},{"text":"Goodbye for now.","start":99.586876,"end":100.726875,"sentiment":"neutral","sentiment_score":0.19003574550151825}],"sentiment":"positive","sentiment_score":0.4922029487788677,"channel":0,"num_words":12,"start":97.586876,"end":100.726875}]},"summary":{"result":"success","short":"Mary from Airtel accounts department calls Michael to follow up on their previous conversation regarding his payment balance. She checks if Michael needs assistance making the payment online or if he receives an error while processing it. Mary informs Michael that she will receive his payment by Wednesday and reminds him to call if he has any further problems."},"intents":{"segments":[{"text":"Hello, Michael. My name is Mary from Airtel accounts department. I'm just following up on our conversation for from last week regarding the payment balance on your account. I wanted to check-in directly to make sure everything went okay on your end or there was an issue with processing the payment. Hello, Michael?","start_word":17,"end_word":69,"intents":[{"intent":"Check payment balance","confidence_score":0.052360717}]},{"text":"My name is Mary from Airtel accounts department. I'm just following up on our conversation for from last week regarding the payment balance on your account. I wanted to check-in directly to make sure everything went okay on your end or there was an issue with processing the payment. Hello, Michael?","start_word":19,"end_word":69,"intents":[{"intent":"Help with payment processing","confidence_score":0.00013970464}]},{"text":"I wanted to check-in directly to make sure everything went okay on your end or there was an issue with processing the payment. Hello, Michael?","start_word":45,"end_word":69,"intents":[{"intent":"Check-in","confidence_score":0.60906285}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hello, Michael. My name is Mary from Airtel accounts department. I'm just following up on our conversation for from last week regarding the payment balance on your account. I wanted to check-in directly to make sure everything went okay on your end or there was an issue with processing the payment. Hello, Michael? Yes. Yeah. Hi.","start_word":0,"end_word":72,"sentiment":"neutral","sentiment_score":0.0392996184527874},{"text":"Good morning. How are you doing today?","start_word":73,"end_word":79,"sentiment":"positive","sentiment_score":0.38905996084213257},{"text":"Yeah.","start_word":80,"end_word":80,"sentiment":"neutral","sentiment_score":0.24864637851715088},{"text":"Good. Thanks. That's good to hear.","start_word":81,"end_word":86,"sentiment":"positive","sentiment_score":0.5526884198188782},{"text":"Yeah. I'm just following up regarding our conversation from last week. I checked in our your account, and the balance was still available. So I just wanted to check-in if you need further assistance making the payment online or if you receive an error while processing the payment from the last day No. I've changed you banks, and my new bank actually sent my pay straight back to them. So I've gotta wait three days to get paid now. called. So you will be get paid three days from now. Correct? Yes. Sorry. Sure. No worries. That's fine. Well, thank you so much for letting us know about it. So if we count three days from now, shall we Yep. try making the payment or reprocessing the payment by Wednesday? Okay. Sure. I'll take note of that on your account, and we'll get back to you if you run problem pressing the payment on Wednesday. Okay? Alright. Thank you.","start_word":87,"end_word":245,"sentiment":"neutral","sentiment_score":0.012024912983179092},{"text":"Thank you so much, Michael. Have a great day.","start_word":246,"end_word":254,"sentiment":"positive","sentiment_score":0.5959712862968445},{"text":"Goodbye for now.","start_word":255,"end_word":257,"sentiment":"neutral","sentiment_score":0.21390801668167111}],"average":{"sentiment":"neutral","sentiment_score":0.07306318255597645}}}}