{"metadata":{"transaction_key":"deprecated","request_id":"019e86cc-2757-7d62-a25f-4586faa84724","sha256":"3ac4732eaf421f4ab1eacde5aa14eabbcff55f00132f28e4102b594fa29b9636","created":"2026-06-02T05:26:29.182Z","duration":512.56793,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":892,"output_tokens":87},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":975,"output_tokens":977},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":975,"output_tokens":84}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. Thank you so much for calling your account. How may I help you today? Oh, sure. I would love to assist you today. I'll just need to pull out your account here. What is your full name? Mhmm. Lily. Okay. Thank you. Just give me a moment. Okay? I'll just search for the account here. Thank you. Okay. Thank you so much for patiently waiting on the line. So, yeah, technically, your options to set up a direct debit, you can use your card, a Visa or Master, or your bank account, and it will be processed via PayRx once we set up this on our end. Actually, you have an option if it's a Depay or a PayRx. But if it's a card, that's how it works. Oh, sure. So I'm happy to help you to set up this on my end. Although you have an option to set up this through the customer portal, but since I have you in the line, I'll set this up for you. And after we've set this up, you will also receive a a details about the direct debit agreement through your email just for your reference. Okay? One moment. Mhmm. Mhmm. Mhmm. $120. Okay. Got it. Let me just check your order activation so we can sort this out. Okay? Just bear with me. Thank you. Thank you so much for patiently waiting on the line. So the one that you're telling me you signed up was the SupaFamily family boosted the $89.95 standard pricing, and then you're getting the 15% discount for six months. This is the one you like. Yeah. Yeah. That's correct. Because I do see in here what was encoded was the Ultrafast Supa 1,000. So nothing to worry. I will endorse this to our tech team to double check, and then I will get back to you just to make sure everything will sort this out with what you would like is the $89.95 standard pricing and six months discounted period, which is 76 something dollars. Let me just take on here. $89.95 grand. Okay. And do you have any other questions about your billing? Mhmm. Okay. Surely. That would be fine. Anyway, this our portal is customer friendly. You just need to go to the finance section or finance tab, and then you have an option to select PayRec payment credentials or bPay CRN, and then you will be able to set up a direct debit for your recurring invoice. K? And then if you encounter any errors or if you need any assistance about the setup, just let us know. We're open until 6PM today. And then once again, in reference with your plan, once I've got a confirmation or response from our tech team to double check this for you, we'll get back to you. Okay? Alright. You're welcome, and thank you for your time today. Talk to you soon. Have a good one. 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Good afternoon. Thank you so much for calling your account. How may I help you today? Oh, sure.\n\nI would love to assist you today. I'll just need to pull out your account here. What is your full name? Mhmm. Lily.\n\nOkay. Thank you. Just give me a moment. Okay? I'll just search for the account here.\n\nThank you. Okay. Thank you so much for patiently waiting on the line. So, yeah, technically, your options to set up a direct debit, you can use your card, a Visa or Master, or your bank account, and it will be processed via PayRx once we set up this on our end. Actually, you have an option if it's a Depay or a PayRx.\n\nBut if it's a card, that's how it works. Oh, sure. So I'm happy to help you to set up this on my end. Although you have an option to set up this through the customer portal, but since I have you in the line, I'll set this up for you. And after we've set this up, you will also receive a a details about the direct debit agreement through your email just for your reference.\n\nOkay? One moment. Mhmm. Mhmm. Mhmm.\n\n$120. Okay. Got it. Let me just check your order activation so we can sort this out. Okay?\n\nJust bear with me. Thank you. Thank you so much for patiently waiting on the line. So the one that you're telling me you signed up was the SupaFamily family boosted the $89.95 standard pricing, and then you're getting the 15% discount for six months. This is the one you like.\n\nYeah. Yeah. That's correct. Because I do see in here what was encoded was the Ultrafast Supa 1,000. So nothing to worry.\n\nI will endorse this to our tech team to double check, and then I will get back to you just to make sure everything will sort this out with what you would like is the $89.95 standard pricing and six months discounted period, which is 76 something dollars. Let me just take on here. $89.95 grand. Okay. And do you have any other questions about your billing?\n\nMhmm. Okay. Surely. That would be fine. Anyway, this our portal is customer friendly.\n\nYou just need to go to the finance section or finance tab, and then you have an option to select PayRec payment credentials or bPay CRN, and then you will be able to set up a direct debit for your recurring invoice. K? And then if you encounter any errors or if you need any assistance about the setup, just let us know. We're open until 6PM today. And then once again, in reference with your plan, once I've got a confirmation or response from our tech team to double check this for you, we'll get back to you.\n\nOkay? Alright. You're welcome, and thank you for your time today. Talk to you soon. 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I I am also happy to set up the pay rates myself. So Okay. Okay. Great. Thank you so much. You too. 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Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. This is Andreas calling. We recently joined you guys and got set up with the $505,100 pack, And we were just wanting to set up, like, a direct debit kind of automatic payment thing, and I was just having some questions regarding if that would be PayRx or BPAY or if you had any other options.\n\nChannel 0: Oh, sure. I would love to assist you today. I'll just need to pull out your account here. What is your full name?\n\nChannel 1: So this is for my partner's account. So it's for Lily\n\nChannel 0: Mhmm.\n\nChannel 1: Robbins.\n\nChannel 0: Lily. Okay. Thank you. Just give me a moment. Okay?\n\nI'll just search for the account here.\n\nChannel 1: Yep.\n\nChannel 0: Thank you. Okay. Thank you so much for patiently waiting on the line. So, yeah, technically, your options to set up a direct debit, you can use your card, a Visa or Master, or your bank account, and it will be processed via PayRx once we set\n\nChannel 1: Okay.\n\nChannel 0: up this on our end. Actually, you have an option if it's a Depay or a PayRx. But if it's a card, that's\n\nChannel 1: Yeah.\n\nChannel 0: how\n\nChannel 1: We\n\nChannel 0: it works.\n\nChannel 1: yeah. Okay. Yeah. We wanted to do it via bank account. So if if PayRx would be the best option, then we'll just do that.\n\nChannel 0: Oh, sure. So I'm happy to help you to set up this on my end. Although you have an option to set up this through the customer portal, but since I have you in the line, I'll set this up for you. And after we've set this up, you will also receive a a details about the direct debit agreement through your email just for your reference.\n\nChannel 1: Okay.\n\nChannel 0: Okay?\n\nChannel 1: Yeah. Just\n\nChannel 0: One\n\nChannel 1: before\n\nChannel 0: moment. Mhmm.\n\nChannel 1: we set it up, I also noticed when I pressed on the customer portal, I pressed\n\nChannel 0: Mhmm.\n\nChannel 1: my services, and it's\n\nChannel 0: Mhmm.\n\nChannel 1: it's saying a $120 per month from the twenty sixth.\n\nChannel 0: $120.\n\nChannel 1: Yeah. I just wanted to check that because when we signed up, it said 70 something with the discount.\n\nChannel 0: Okay. Got it. Let me just check your order activation so we can sort this out. Okay?\n\nChannel 1: Awesome.\n\nChannel 0: Just bear with me. Thank\n\nChannel 1: Thank\n\nChannel 0: you.\n\nChannel 1: you.\n\nChannel 0: Thank you so much for patiently waiting on the line. So the one that you're telling me you signed up was the SupaFamily family boosted the $89.95 standard pricing, and then you're getting the 15% discount for six months.\n\nChannel 1: Yes. Yeah.\n\nChannel 0: This\n\nChannel 1: So\n\nChannel 0: is the\n\nChannel 1: I\n\nChannel 0: one\n\nChannel 1: I was\n\nChannel 0: you\n\nChannel 1: just\n\nChannel 0: like.\n\nChannel 1: yeah. Okay. So I was just wondering why it's saying a 120 per month on the\n\nChannel 0: Yeah. Yeah. That's correct. Because I do see in here what was encoded was the Ultrafast Supa 1,000. So nothing to worry.\n\nI will endorse this to our tech team to double check, and then I will get back to you just\n\nChannel 1: Yeah. Okay.\n\nChannel 0: to make sure everything will sort this out with what you would like is the $89.95 standard pricing and six\n\nChannel 1: Yeah.\n\nChannel 0: months discounted period, which is 76 something dollars.\n\nChannel 1: Yeah. That's right.\n\nChannel 0: Let me just take on here. $89.95 grand. Okay. And do you have any other questions about your billing?\n\nChannel 1: No. I I think that's it. I I am also happy to set up the pay rates myself. So\n\nChannel 0: Mhmm. Okay. Surely. That would be fine. Anyway, this our portal is customer friendly.\n\nYou just need to go to the finance section or finance tab, and then you have an option to select PayRec payment credentials or bPay CRN, and then you will be able to set up a direct debit for your\n\nChannel 1: Okay.\n\nChannel 0: recurring invoice. K? And then if you encounter any errors or if you need any assistance about the setup, just let us know. We're open until 6PM today. And then once again, in reference with your plan, once I've got a confirmation or response from our tech team to double check this for you, we'll get back to you.\n\nOkay?\n\nChannel 1: Okay. Great. Thank you so much. You\n\nChannel 0: Alright. You're welcome, and thank you for your time today. Talk to you soon. Have a good one.\n\nChannel 1: too. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.79999995,"sentiment":"positive","sentiment_score":0.34318721294403076},{"text":"Good afternoon.","start":0.79999995,"end":1.54,"sentiment":"positive","sentiment_score":0.5538985729217529},{"text":"Thank you so much for calling your account.","start":1.5999999,"end":3.52,"sentiment":"positive","sentiment_score":0.749421164393425},{"text":"How may I help you today?","start":3.52,"end":4.98,"sentiment":"positive","sentiment_score":0.6270761489868164}],"sentiment":"positive","sentiment_score":0.6593417981091667,"channel":0,"num_words":17,"start":0.48,"end":4.98},{"sentences":[{"text":"Hi.","start":5.7599998,"end":6.0,"sentiment":"neutral","sentiment_score":0.12329334765672684},{"text":"This is Andreas calling.","start":6.0,"end":7.46,"sentiment":"neutral","sentiment_score":0.13020419515669346},{"text":"We recently joined you guys and got set up with the $505,100 pack, And we were just wanting to set up, 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The representative, Andreas, informed her that she can use her card, Visa, or Mastercard, and set up the payment through the customer portal. Andreas also informed her of the $89.95 standard pricing and a 15% discount for six months. Lily had some questions about billing and was advised to contact the customer service line for assistance."},"intents":{"segments":[{"text":"We recently joined you guys and got set up with the $505,100 pack, And we were just wanting to set up, like, a direct debit kind of automatic payment thing, and I was just having some questions regarding if that would be PayRx or BPAY or if you had any other options. Oh, sure.","start_word":22,"end_word":75,"intents":[{"intent":"Set up direct debit","confidence_score":0.27422336}]},{"text":"I would love to assist you today. I'll just need to pull out your account here. What is your full name?","start_word":76,"end_word":96,"intents":[{"intent":"Provide assistance","confidence_score":0.014065979}]},{"text":"I just wanted to check that because when we signed up, it said 70 something with the discount. Okay.","start_word":339,"end_word":357,"intents":[{"intent":"Check order status","confidence_score":0.23641749}]},{"text":"So the one that you're telling me you signed up was the SupaFamily family boosted the $89.95 standard pricing, and then you're getting the 15% discount for six months. Yes.","start_word":392,"end_word":421,"intents":[{"intent":"Determine pricing","confidence_score":0.022405352}]},{"text":"I will endorse this to our tech team to double check, and then I will get back to you just Yeah.","start_word":472,"end_word":492,"intents":[{"intent":"Endorse discount","confidence_score":0.019501599}]},{"text":"I I am also happy to set up the pay rates myself. So Mhmm. Okay.","start_word":551,"end_word":565,"intents":[{"intent":"Set up pay rates","confidence_score":0.5942141}]},{"text":"And then if you encounter any errors or if you need any assistance about the setup, just let us know. We're open until 6PM today. And then once again, in reference with your plan, once I've got a confirmation or response from our tech team to double check this for you, we'll get back to you. Okay? Okay.","start_word":622,"end_word":679,"intents":[{"intent":"Confirm setup and response","confidence_score":0.000017901859}]},{"text":"You're welcome, and thank you for your time today. Talk to you soon. Have a good one. too.","start_word":687,"end_word":704,"intents":[{"intent":"End conversation","confidence_score":0.6198466}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":16,"sentiment":"positive","sentiment_score":0.6388276815414429},{"text":"Hi. This is Andreas calling. We recently joined you guys and got set up with the $505,100 pack, And we were just wanting to set up, like, a direct debit kind of automatic payment thing, and I was just having some questions regarding if that would be PayRx or BPAY or if you had any other options. Oh, sure.","start_word":17,"end_word":75,"sentiment":"neutral","sentiment_score":0.11590120196342468},{"text":"I would love to assist you today.","start_word":76,"end_word":82,"sentiment":"positive","sentiment_score":0.5605052709579468},{"text":"I'll just need to pull out your account here. What is your full name? So this is for my partner's account. So it's for Lily Mhmm. Robbins. Lily. Okay.","start_word":83,"end_word":111,"sentiment":"neutral","sentiment_score":0.11069513857364656},{"text":"Thank you.","start_word":112,"end_word":113,"sentiment":"positive","sentiment_score":0.3509460687637329},{"text":"Just give me a moment. Okay? I'll just search for the account here. Yep.","start_word":114,"end_word":127,"sentiment":"neutral","sentiment_score":0.12712529301643372},{"text":"Thank you.","start_word":128,"end_word":129,"sentiment":"positive","sentiment_score":0.3589029312133789},{"text":"Okay.","start_word":130,"end_word":130,"sentiment":"neutral","sentiment_score":0.25847938656806946},{"text":"Thank you so much for patiently waiting on the line.","start_word":131,"end_word":140,"sentiment":"positive","sentiment_score":0.5484012961387634},{"text":"So, yeah, technically, your options to set up a direct debit, you can use your card, a Visa or Master, or your bank account, and it will be processed via PayRx once we set Okay. up this on our end. Actually, you have an option if it's a Depay or a PayRx. But if it's a card, that's Yeah. how We it works. yeah. Okay. Yeah. We wanted to do it via bank account. So if if PayRx would be the best option, then we'll just do that. Oh, sure.","start_word":141,"end_word":230,"sentiment":"neutral","sentiment_score":0.10206153243780136},{"text":"So I'm happy to help you to set up this on my end.","start_word":231,"end_word":243,"sentiment":"positive","sentiment_score":0.4566496610641479},{"text":"Although you have an option to set up this through the customer portal, but since I have you in the line, I'll set this up for you. And after we've set this up, you will also receive a a details about the direct debit agreement through your email just for your reference. Okay. Okay? Yeah. Just One before moment. Mhmm. we set it up, I also noticed when I pressed on the customer portal, I pressed Mhmm. my services, and it's Mhmm. it's saying a $120 per month from the twenty sixth. $120. Yeah. I just wanted to check that because when we signed up, it said 70 something with the discount. Okay. Got it. Let me just check your order activation so we can sort this out. Okay?","start_word":244,"end_word":372,"sentiment":"neutral","sentiment_score":0.07785410751668058},{"text":"Awesome. Just bear with me. Thank you. Thank you. Thank you so much for patiently waiting on the line.","start_word":373,"end_word":391,"sentiment":"positive","sentiment_score":0.621429979801178},{"text":"So the one that you're telling me you signed up was the SupaFamily family boosted the $89.95 standard pricing, and then you're getting the 15% discount for six months. Yes. Yeah. This So is the I one I was you just like. yeah. Okay. So I was just wondering why it's saying a 120 per month on the Yeah. Yeah. That's correct. Because I do see in here what was encoded was the Ultrafast Supa 1,000. So nothing to worry. I will endorse this to our tech team to double check, and then I will get back to you just Yeah. Okay. to make sure everything will sort this out with what you would like is the $89.95 standard pricing and six Yeah. months discounted period, which is 76 something dollars. Yeah. That's right. Let me just take on here. $89.95 grand. Okay. And do you have any other questions about your billing? No. I I think that's it. I I am also happy to set up the pay rates myself. So Mhmm. Okay. Surely. That would be fine. Anyway, this our portal is customer friendly. You just need to go to the finance section or finance tab, and then you have an option to select PayRec payment credentials or bPay CRN, and then you will be able to set up a direct debit for your Okay. recurring invoice. K? And then if you encounter any errors or if you need any assistance about the setup, just let us know. We're open until 6PM today. And then once again, in reference with your plan, once I've got a confirmation or response from our tech team to double check this for you, we'll get back to you. Okay? 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