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flying.","start":22.015,"end":23.075,"sentiment":"neutral","sentiment_score":0.12476073453823726}],"sentiment":"neutral","sentiment_score":0.16162100993096828,"channel":1,"num_words":24,"start":13.28,"end":23.075},{"sentences":[{"text":"Okay?","start":24.814999,"end":25.314999,"sentiment":"neutral","sentiment_score":0.1798783540725708},{"text":"Thank","start":25.695,"end":26.095001,"sentiment":"positive","sentiment_score":0.5963939428329468}],"sentiment":"positive","sentiment_score":0.3881361484527588,"channel":1,"num_words":2,"start":24.814999,"end":26.095001},{"sentences":[{"text":"Okay.","start":25.798876,"end":26.298876,"sentiment":"positive","sentiment_score":0.48938605189323425}],"sentiment":"positive","sentiment_score":0.48938605189323425,"channel":0,"num_words":1,"start":25.798876,"end":26.298876},{"sentences":[{"text":"you.","start":26.095001,"end":26.595001,"sentiment":"positive","sentiment_score":0.4157413840293884}],"sentiment":"positive","sentiment_score":0.4157413840293884,"channel":1,"num_words":1,"start":26.095001,"end":26.595001},{"sentences":[{"text":"Yeah.","start":27.878876,"end":28.198875,"sentiment":"neutral","sentiment_score":0.10600027441978456},{"text":"Okay.","start":28.198875,"end":28.698875,"sentiment":"neutral","sentiment_score":-0.04328455030918121},{"text":"Sorry.","start":28.838875,"end":29.158875,"sentiment":"neutral","sentiment_score":-0.30522751808166504},{"text":"I did not get that one.","start":29.158875,"end":30.598875,"sentiment":"negative","sentiment_score":-0.4046396066745122},{"text":"So we're","start":30.598875,"end":31.103937,"sentiment":"neutral","sentiment_score":-0.16726018488407135}],"sentiment":"neutral","sentiment_score":-0.2731699821623889,"channel":0,"num_words":11,"start":27.878876,"end":31.103937}]},"summary":{"result":"success","short":"A representative from Airtel tech support named Maureen calls to confirm if the customer received an email they sent regarding their I already handset. The customer has not yet responded but will do so within 24 hours. The representative apologizes for the inconvenience and thanks the customer."},"intents":{"segments":[{"text":"Just wanted to confirm This if have you received is the email that we me. sent you Yeah.","start_word":15,"end_word":32,"intents":[{"intent":"Confirm email receipt","confidence_score":0.36841375}]},{"text":"I'm I gonna respond back in next twenty four hours. Okay?","start_word":48,"end_word":58,"intents":[{"intent":"Respond back within twenty four hours","confidence_score":0.001776691}]}]},"sentiments":{"segments":[{"text":"Hello. May I Hello. speak?","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.0364580862224102},{"text":"Good morning.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.4830847382545471},{"text":"Yeah. This is Maureen from Airtel tech support. Just wanted to confirm This if have you received is the email that we me. sent you Yeah. regarding the I already handset? spoken three three persons this morning. I have received it. I'm I gonna respond back in next twenty four hours. Okay? Because I'm flying. Okay?","start_word":7,"end_word":62,"sentiment":"neutral","sentiment_score":0.1564355343580246},{"text":"Thank Okay. you.","start_word":63,"end_word":65,"sentiment":"positive","sentiment_score":0.4813297390937805},{"text":"Yeah. Okay. Sorry.","start_word":66,"end_word":68,"sentiment":"neutral","sentiment_score":-0.08083727210760117},{"text":"I did not get that one.","start_word":69,"end_word":74,"sentiment":"negative","sentiment_score":-0.4052788019180298},{"text":"So we're","start_word":75,"end_word":76,"sentiment":"neutral","sentiment_score":-0.18205401301383972}],"average":{"sentiment":"neutral","sentiment_score":0.10996767796507669}}}}