{"metadata":{"transaction_key":"deprecated","request_id":"01a0d5c7-e13d-7a63-87d0-7baa7c064a98","sha256":"b78350e9cb82b47598bfe8006a8e666b99065d52fc8a80b1c11a0a15b3d8e170","created":"2026-09-24T23:37:22.362Z","duration":6.9839373,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":28,"output_tokens":28},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":28,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"I'm unable to take the call at the moment, but do leave a message and I'll get back to you.","confidence":0.99902344,"words":[{"word":"i'm","start":1.8399999,"end":2.1599998,"confidence":0.99365234,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6404832601547241},{"word":"unable","start":2.1599998,"end":2.56,"confidence":0.99902344,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.7132101655006409},{"word":"to","start":2.56,"end":2.6399999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6536456942558289},{"word":"take","start":2.6399999,"end":2.8,"confidence":0.99609375,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7270380854606628},{"word":"the","start":2.8,"end":2.96,"confidence":0.99609375,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.7396461367607117},{"word":"call","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7438680529594421},{"word":"at","start":3.12,"end":3.28,"confidence":0.9892578,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.6860578060150146},{"word":"the","start":3.28,"end":3.36,"confidence":0.9921875,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.7573186755180359},{"word":"moment","start":3.36,"end":3.76,"confidence":0.84643555,"punctuated_word":"moment,","sentiment":"negative","sentiment_score":-0.5973607301712036},{"word":"but","start":3.76,"end":4.08,"confidence":1.0,"punctuated_word":"but","sentiment":"negative","sentiment_score":-0.3373495936393738},{"word":"do","start":4.08,"end":4.3199997,"confidence":0.99902344,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.390632301568985},{"word":"leave","start":4.3199997,"end":4.48,"confidence":0.99609375,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.22926922142505649},{"word":"a","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.27404308319091797},{"word":"message","start":4.64,"end":4.88,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.2031753957271576},{"word":"and","start":4.88,"end":5.12,"confidence":0.54541016,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06014735996723175},{"word":"i'll","start":5.12,"end":5.2799997,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0020216009579598904},{"word":"get","start":5.2799997,"end":5.44,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.10109615325927734},{"word":"back","start":5.44,"end":5.6,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.07192467153072357},{"word":"to","start":5.6,"end":5.7599998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007426321506500244},{"word":"you","start":5.7599998,"end":6.2599998,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.048633262515068054}],"paragraphs":{"transcript":"\nI'm unable to take the call at the moment, but do leave a message and I'll get back to you.","paragraphs":[{"sentences":[{"text":"I'm unable to take the call at the moment, but do leave a message and I'll get back to you.","start":1.8399999,"end":6.2599998,"sentiment":"negative","sentiment_score":-0.39225785036105665}],"sentiment":"negative","sentiment_score":-0.39225785036105665,"num_words":20,"start":1.8399999,"end":6.2599998}]}}]}],"paragraphs":{"transcript":"\nChannel 1: I'm unable to take the call at the moment, but do leave a message and I'll get back to you.","paragraphs":[{"sentences":[{"text":"I'm unable to take the call at the moment, but do leave a message and I'll get back to you.","start":1.8399999,"end":6.2599998,"sentiment":"negative","sentiment_score":-0.39225785036105665}],"sentiment":"negative","sentiment_score":-0.39225785036105665,"channel":1,"num_words":20,"start":1.8399999,"end":6.2599998}]},"summary":{"result":"success","short":"I'm unable to take the call at the moment, but do leave a message and I'll get back to you."},"intents":{"segments":[{"text":"I'm unable to take the call at the moment, but do leave a message and I'll get back to you.","start_word":1,"end_word":20,"intents":[{"intent":"Leave message","confidence_score":0.81982934}]}]},"sentiments":{"segments":[{"text":"I'm unable to take the call at the moment, but do leave a message and I'll get back to you.","start_word":0,"end_word":19,"sentiment":"negative","sentiment_score":-0.3855836093425751}],"average":{"sentiment":"negative","sentiment_score":-0.3855836050851004}}}}