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The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Or has been forwarded to voice mail.","start":0.08,"end":2.02,"sentiment":"negative","sentiment_score":-0.3347726251397814},{"text":"The person you're trying to reach is not available.","start":2.24,"end":4.66,"sentiment":"negative","sentiment_score":-0.43532455298635697},{"text":"At the tone, please record your message.","start":5.12,"end":7.22,"sentiment":"neutral","sentiment_score":-0.11993940387453352},{"text":"When you have finished recording, you may hang up.","start":7.52,"end":10.179999,"sentiment":"neutral","sentiment_score":-0.10659714705414242}],"sentiment":"neutral","sentiment_score":-0.25188373448327184,"num_words":32,"start":0.08,"end":10.179999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Or has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi, Makam. This is Airtel accounts. As we spoke two days ago, you mentioned that you sent your payment via BPAY, April 14. We're reaching out to let you know that we haven't received the payment as of yet, and I'm just we're just concerned if you can check it on your end from our bank or if you could send us, like, a proper payment so we can just double check this on our end because it should be posted this time. Thank you, and have a good one.","paragraphs":[{"sentences":[{"text":"Or has been forwarded to voice mail.","start":0.08,"end":2.02,"sentiment":"negative","sentiment_score":-0.3347726251397814},{"text":"The person you're trying to reach is not available.","start":2.24,"end":4.66,"sentiment":"negative","sentiment_score":-0.43532455298635697},{"text":"At the tone, please record your message.","start":5.12,"end":7.22,"sentiment":"neutral","sentiment_score":-0.11993940387453352},{"text":"When you have finished recording, you may hang up.","start":7.52,"end":10.179999,"sentiment":"neutral","sentiment_score":-0.10659714705414242}],"sentiment":"neutral","sentiment_score":-0.25188373448327184,"channel":1,"num_words":32,"start":0.08,"end":10.179999},{"sentences":[{"text":"Hi, Makam.","start":11.759999,"end":12.82,"sentiment":"neutral","sentiment_score":0.029494106769561768},{"text":"This is Airtel accounts.","start":13.08,"end":15.059999,"sentiment":"neutral","sentiment_score":0.02020707819610834},{"text":"As we spoke two days ago, you mentioned that you sent your payment via BPAY, April 14.","start":16.145,"end":23.205,"sentiment":"neutral","sentiment_score":-0.016123816261396688},{"text":"We're reaching out to let you know that we haven't received the payment as of yet, and I'm just we're just concerned if you can check it on your end from our bank or if you could send us, like, a proper payment so we can just double check this on our end because it should be posted this time.","start":23.904999,"end":48.474937,"sentiment":"neutral","sentiment_score":-0.22930552773177623},{"text":"Thank you, and have a good one.","start":48.854935,"end":50.394936,"sentiment":"positive","sentiment_score":0.6025891857487815}],"sentiment":"neutral","sentiment_score":-0.10749439681983657,"channel":0,"num_words":90,"start":11.759999,"end":50.394936}]},"summary":{"result":"success","short":"The customer's payment was not received and the agent is calling to ask if they can check with the bank to see if they received the payment. The agent explains that they haven't received it yet and is concerned that it should be posted soon. The customer is asked to send a proper payment so they can verify and double-check."},"intents":{"segments":[{"text":"As we spoke two days ago, you mentioned that you sent your payment via BPAY, April 14. We're reaching out to let you know that we haven't received the payment as of yet, and I'm just we're just concerned if you can check it on your end from our bank or if you could send us, like, a proper payment so we can just double check this on our end because it should be posted this time.","start_word":38,"end_word":114,"intents":[{"intent":"Check payment status","confidence_score":0.1679647}]},{"text":"Thank you, and have a good one.","start_word":115,"end_word":121,"intents":[{"intent":"Send proper payment","confidence_score":0.255767}]}]},"sentiments":{"segments":[{"text":"Or has been forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":15,"sentiment":"negative","sentiment_score":-0.3891628086566925},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi, Makam. This is Airtel accounts. As we spoke two days ago, you mentioned that you sent your payment via BPAY, April 14. We're reaching out to let you know that we haven't received the payment as of yet, and I'm just we're just concerned if you can check it on your end from our bank or if you could send us, like, a proper payment so we can just double check this on our end because it should be posted this time.","start_word":16,"end_word":114,"sentiment":"neutral","sentiment_score":-0.15527433156967163},{"text":"Thank you, and have a good one.","start_word":115,"end_word":121,"sentiment":"positive","sentiment_score":0.6390920877456665}],"average":{"sentiment":"neutral","sentiment_score":-0.1362051214062193}}}}