{"metadata":{"transaction_key":"deprecated","request_id":"019ed38f-ed66-7f11-ab30-23b1f6915fc5","sha256":"8989f7f6c907c17e1310d4197f482792ec7a2c67c2fbfc5be4bc56b1aef83848","created":"2026-06-17T03:11:27.623Z","duration":74.23194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":241,"output_tokens":69},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":262,"output_tokens":262},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":262,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Jamie from Cloud Solution IT. Oh, hi, Chris. This is Jamie from Cloud Solution IT. How are you doing today? Fine. Oh, I'm doing great. Thanks for asking. Yeah. Chris, I hope you still remember the company because the last time I touched base with you was actually last year. And during that time, I was trying to arrange a meeting with you together with our CTO, Baljeet. He will just to introduce our company and our services. So, the name again of the company oh, go ahead. I see okay. No worries. Well, thank you so much for letting us know, and you have a great day. Alright? Okay. Bye.","confidence":0.99902344,"words":[{"word":"jamie","start":5.7599998,"end":6.24,"confidence":0.9277344,"punctuated_word":"Jamie","sentiment":"neutral","sentiment_score":0.02781858667731285},{"word":"from","start":6.24,"end":6.56,"confidence":0.9873047,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.03342433273792267},{"word":"cloud","start":6.56,"end":6.8799996,"confidence":0.7285156,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.049740999937057495},{"word":"solution","start":6.8799996,"end":7.3799996,"confidence":0.90478516,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.04586675390601158},{"word":"it","start":7.44,"end":7.94,"confidence":0.9797363,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.04921482503414154},{"word":"oh","start":23.715,"end":23.955,"confidence":0.98095703,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.15832027792930603},{"word":"hi","start":23.955,"end":24.115,"confidence":0.9892578,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.1886405646800995},{"word":"chris","start":24.115,"end":24.515,"confidence":0.9313965,"punctuated_word":"Chris.","sentiment":"neutral","sentiment_score":0.17957639694213867},{"word":"this","start":24.515,"end":24.675,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2022450864315033},{"word":"is","start":24.675,"end":24.915,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.20732609927654264},{"word":"jamie","start":24.915,"end":25.395,"confidence":0.9741211,"punctuated_word":"Jamie","sentiment":"neutral","sentiment_score":0.1664540469646454},{"word":"from","start":25.395,"end":25.715,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2145518660545349},{"word":"cloud","start":25.715,"end":26.035,"confidence":0.7763672,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.186785489320755},{"word":"solution","start":26.035,"end":26.535,"confidence":0.9536133,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.1738574355840683},{"word":"it","start":26.675,"end":27.075,"confidence":0.9970703,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.1896384358406067},{"word":"how","start":27.075,"end":27.235,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2271573394536972},{"word":"are","start":27.235,"end":27.395,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2298419773578644},{"word":"you","start":27.395,"end":27.555,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.237678200006485},{"word":"doing","start":27.555,"end":27.795,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.22418813407421112},{"word":"today","start":27.795,"end":28.295,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.23573043942451477},{"word":"fine","start":29.89,"end":30.29,"confidence":0.7780762,"punctuated_word":"Fine.","sentiment":"neutral","sentiment_score":0.2313670814037323},{"word":"oh","start":30.29,"end":30.61,"confidence":0.9902344,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.40816858410835266},{"word":"i'm","start":30.61,"end":30.77,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5143830180168152},{"word":"doing","start":30.77,"end":31.01,"confidence":0.99902344,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.5988688468933105},{"word":"great","start":31.01,"end":31.25,"confidence":0.99902344,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.6190153956413269},{"word":"thanks","start":31.25,"end":31.57,"confidence":1.0,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.5424282550811768},{"word":"for","start":31.57,"end":31.81,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6057327389717102},{"word":"asking","start":31.81,"end":32.309998,"confidence":1.0,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.5531021356582642},{"word":"yeah","start":32.37,"end":32.69,"confidence":0.9848633,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11132160574197768},{"word":"chris","start":32.69,"end":33.09,"confidence":0.8679199,"punctuated_word":"Chris,","sentiment":"neutral","sentiment_score":0.0473489984869957},{"word":"i","start":33.09,"end":33.17,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04342054948210716},{"word":"hope","start":33.17,"end":33.33,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.04366113618016243},{"word":"you","start":33.33,"end":33.489998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.028359204530715942},{"word":"still","start":33.489998,"end":33.81,"confidence":0.9970703,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.014497414231300354},{"word":"remember","start":33.81,"end":34.13,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.027506787329912186},{"word":"the","start":34.13,"end":34.37,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.030373718589544296},{"word":"company","start":34.37,"end":34.77,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.05404932424426079},{"word":"because","start":34.77,"end":35.17,"confidence":0.7426758,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.03478148579597473},{"word":"the","start":35.17,"end":35.25,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.024616669863462448},{"word":"last","start":35.25,"end":35.57,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.009937815368175508},{"word":"time","start":35.57,"end":35.73,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.03189123794436455},{"word":"i","start":35.73,"end":35.97,"confidence":0.91015625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03705103322863579},{"word":"touched","start":35.97,"end":36.29,"confidence":0.7260742,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.047754861414432526},{"word":"base","start":36.29,"end":36.61,"confidence":0.99609375,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.042829401791095734},{"word":"with","start":36.61,"end":36.77,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.031174905598163605},{"word":"you","start":36.77,"end":37.09,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04088601842522621},{"word":"was","start":37.09,"end":37.41,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.0028328634798526764},{"word":"actually","start":37.41,"end":37.89,"confidence":0.9873047,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.005285963416099548},{"word":"last","start":37.89,"end":38.21,"confidence":0.99902344,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.009434282779693604},{"word":"year","start":38.21,"end":38.71,"confidence":0.9133301,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.024848829954862595},{"word":"and","start":38.85,"end":39.33,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.016425687819719315},{"word":"during","start":39.33,"end":39.57,"confidence":0.8647461,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.013678573071956636},{"word":"that","start":39.57,"end":39.809998,"confidence":0.89990234,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01026461273431778},{"word":"time","start":39.809998,"end":40.05,"confidence":0.9470215,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.007726654410362244},{"word":"i","start":40.05,"end":40.13,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.007563445717096329},{"word":"was","start":40.13,"end":40.37,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.01093866303563118},{"word":"trying","start":40.37,"end":40.61,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.01307271048426628},{"word":"to","start":40.61,"end":40.85,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0208251029253006},{"word":"arrange","start":40.85,"end":41.17,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.02565200999379158},{"word":"a","start":41.17,"end":41.33,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.022999491542577744},{"word":"meeting","start":41.33,"end":41.65,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.025493010878562927},{"word":"with","start":41.65,"end":41.809998,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.026502732187509537},{"word":"you","start":41.809998,"end":42.05,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04157256707549095},{"word":"together","start":42.05,"end":42.53,"confidence":0.9658203,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.02742888778448105},{"word":"with","start":42.53,"end":42.85,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03919709846377373},{"word":"our","start":42.85,"end":43.09,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.0450715497136116},{"word":"cto","start":43.09,"end":43.57,"confidence":0.9811198,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.04338964819908142},{"word":"baljeet","start":43.57,"end":44.07,"confidence":0.73217773,"punctuated_word":"Baljeet.","sentiment":"neutral","sentiment_score":0.028895145282149315},{"word":"he","start":44.345,"end":44.425,"confidence":0.96240234,"punctuated_word":"He","sentiment":"neutral","sentiment_score":0.04448403790593147},{"word":"will","start":44.425,"end":44.745,"confidence":0.55371094,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.03355327993631363},{"word":"just","start":44.745,"end":44.985,"confidence":0.9760742,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.060173675417900085},{"word":"to","start":44.985,"end":45.225,"confidence":0.43164062,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.059214986860752106},{"word":"introduce","start":45.225,"end":45.725,"confidence":0.99902344,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.04446003586053848},{"word":"our","start":45.864998,"end":46.105,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.04238720238208771},{"word":"company","start":46.105,"end":46.605,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.05570783466100693},{"word":"and","start":46.665,"end":46.985,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04452592879533768},{"word":"our","start":46.985,"end":47.385,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.03354915603995323},{"word":"services","start":47.385,"end":47.885,"confidence":0.99853516,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.023943478241562843},{"word":"so","start":48.425,"end":48.745,"confidence":0.7861328,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.008681051433086395},{"word":"the","start":48.985,"end":49.065,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00560246966779232},{"word":"name","start":49.065,"end":49.305,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.003615022636950016},{"word":"again","start":49.305,"end":49.545,"confidence":0.9482422,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.0020526237785816193},{"word":"of","start":49.545,"end":49.625,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.003014296293258667},{"word":"the","start":49.625,"end":49.785,"confidence":0.9873047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0044142454862594604},{"word":"company","start":49.785,"end":50.184998,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.007480660453438759},{"word":"oh","start":50.425,"end":50.585,"confidence":0.9921875,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.00945071130990982},{"word":"go","start":50.585,"end":50.745,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.005016680806875229},{"word":"ahead","start":50.745,"end":51.245,"confidence":0.9995117,"punctuated_word":"ahead.","sentiment":"neutral","sentiment_score":0.00745546817779541},{"word":"i","start":64.61,"end":64.77,"confidence":0.7661133,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03031541034579277},{"word":"see","start":64.77,"end":65.01,"confidence":0.8378906,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.0017962120473384855},{"word":"okay","start":65.01,"end":65.25,"confidence":0.7819824,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.023011844605207443},{"word":"no","start":65.25,"end":65.409996,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.07490817457437515},{"word":"worries","start":65.409996,"end":65.729996,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.11548933386802672},{"word":"well","start":65.729996,"end":65.97,"confidence":0.98950195,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.271991491317749},{"word":"thank","start":65.97,"end":66.13,"confidence":1.0,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.4716137647628784},{"word":"you","start":66.13,"end":66.37,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.49090343713760376},{"word":"so","start":66.37,"end":66.45,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.513777494430542},{"word":"much","start":66.45,"end":66.77,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.5627939701080322},{"word":"for","start":66.77,"end":66.93,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6742960810661316},{"word":"letting","start":66.93,"end":67.25,"confidence":1.0,"punctuated_word":"letting","sentiment":"positive","sentiment_score":0.6468636989593506},{"word":"us","start":67.25,"end":67.41,"confidence":1.0,"punctuated_word":"us","sentiment":"positive","sentiment_score":0.6019030809402466},{"word":"know","start":67.41,"end":67.57,"confidence":0.9370117,"punctuated_word":"know,","sentiment":"positive","sentiment_score":0.5779479146003723},{"word":"and","start":67.57,"end":67.729996,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5372408032417297},{"word":"you","start":67.729996,"end":67.89,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5181344747543335},{"word":"have","start":67.89,"end":68.05,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5490794777870178},{"word":"a","start":68.05,"end":68.13,"confidence":0.9941406,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5444090366363525},{"word":"great","start":68.13,"end":68.37,"confidence":0.99609375,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.4919368922710418},{"word":"day","start":68.37,"end":68.53,"confidence":0.97631836,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.5489546060562134},{"word":"alright","start":68.53,"end":69.03,"confidence":0.8552246,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.233266681432724},{"word":"okay","start":70.77,"end":71.09,"confidence":0.99365234,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06900322437286377},{"word":"bye","start":71.09,"end":71.59,"confidence":0.99658203,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.03709283098578453}],"paragraphs":{"transcript":"\nJamie from Cloud Solution IT. Oh, hi, Chris. This is Jamie from Cloud Solution IT. How are you doing today? Fine.\n\nOh, I'm doing great. Thanks for asking. Yeah. Chris, I hope you still remember the company because the last time I touched base with you was actually last year. And during that time, I was trying to arrange a meeting with you together with our CTO, Baljeet.\n\nHe will just to introduce our company and our services. So, the name again of the company oh, go ahead. I see okay. No worries. Well, thank you so much for letting us know, and you have a great day.\n\nAlright? Okay. Bye.","paragraphs":[{"sentences":[{"text":"Jamie from Cloud Solution IT.","start":5.7599998,"end":7.94,"sentiment":"neutral","sentiment_score":0.041213099658489225},{"text":"Oh, hi, Chris.","start":23.715,"end":24.515,"sentiment":"neutral","sentiment_score":0.17551241318384805},{"text":"This is Jamie from Cloud Solution IT.","start":24.515,"end":27.075,"sentiment":"neutral","sentiment_score":0.19155120849609375},{"text":"How are you doing today?","start":27.075,"end":28.295,"sentiment":"neutral","sentiment_score":0.2309192180633545},{"text":"Fine.","start":29.89,"end":30.29,"sentiment":"neutral","sentiment_score":0.2313670814037323}],"sentiment":"neutral","sentiment_score":0.16473449376367388,"num_words":21,"start":5.7599998,"end":30.29},{"sentences":[{"text":"Oh, I'm doing great.","start":30.29,"end":31.25,"sentiment":"positive","sentiment_score":0.5351089611649513},{"text":"Thanks for asking.","start":31.25,"end":32.309998,"sentiment":"positive","sentiment_score":0.567087709903717},{"text":"Yeah.","start":32.37,"end":32.69,"sentiment":"neutral","sentiment_score":0.11132160574197768},{"text":"Chris, I hope you still remember the company because the last time I touched base with you was actually last year.","start":32.69,"end":38.71,"sentiment":"neutral","sentiment_score":0.028904816401856288},{"text":"And during that time, I was trying to arrange a meeting with you together with our CTO, Baljeet.","start":38.85,"end":44.07,"sentiment":"neutral","sentiment_score":0.023705421739982233}],"sentiment":"neutral","sentiment_score":0.1061004109759914,"num_words":47,"start":30.29,"end":44.07},{"sentences":[{"text":"He will just to introduce our company and our services.","start":44.345,"end":47.885,"sentiment":"neutral","sentiment_score":0.044199961610138415},{"text":"So, the name again of the company oh, go ahead.","start":48.425,"end":51.245,"sentiment":"neutral","sentiment_score":-0.0006075206212699414},{"text":"I see okay.","start":64.61,"end":65.25,"sentiment":"neutral","sentiment_score":-0.0018357845644156139},{"text":"No worries.","start":65.25,"end":65.729996,"sentiment":"neutral","sentiment_score":0.09519875422120094},{"text":"Well, thank you so much for letting us know, and you have a great day.","start":65.729996,"end":68.53,"sentiment":"positive","sentiment_score":0.533456414937973}],"sentiment":"neutral","sentiment_score":0.21556651971768587,"num_words":40,"start":44.345,"end":68.53},{"sentences":[{"text":"Alright?","start":68.53,"end":69.03,"sentiment":"neutral","sentiment_score":0.233266681432724},{"text":"Okay.","start":70.77,"end":71.09,"sentiment":"neutral","sentiment_score":0.06900322437286377},{"text":"Bye.","start":71.09,"end":71.59,"sentiment":"neutral","sentiment_score":0.03709283098578453}],"sentiment":"neutral","sentiment_score":0.11312091226379077,"num_words":3,"start":68.53,"end":71.59}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks, Jamie. Please stay on the line. Hello. Chris speaking. I'm good. Thank you. How are you? Yeah. Yeah. So so yeah. I haven't been with Zen Energy now, excuse me, for about a year. So you need please update your records because I am no longer in a position to be procuring IT services. Okay. You too. Take care. Bye.","confidence":0.99902344,"words":[{"word":"if","start":0.16,"end":0.24,"confidence":0.6196289,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.004976164549589157},{"word":"you","start":0.24,"end":0.39999998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.007399624213576317},{"word":"record","start":0.39999998,"end":0.71999997,"confidence":0.9970703,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.011910947039723396},{"word":"your","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.008970413357019424},{"word":"name","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.008050275966525078},{"word":"and","start":1.1999999,"end":1.36,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.012172870337963104},{"word":"reason","start":1.36,"end":1.76,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.005306660197675228},{"word":"for","start":1.76,"end":1.92,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.00994832068681717},{"word":"calling","start":1.92,"end":2.42,"confidence":0.9975586,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.006353382021188736},{"word":"i'll","start":2.48,"end":2.72,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.008721993304789066},{"word":"see","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.005408201366662979},{"word":"if","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.007808172143995762},{"word":"this","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.007034005597233772},{"word":"person","start":3.28,"end":3.6799998,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.0010252874344587326},{"word":"is","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.006318958476185799},{"word":"available","start":3.84,"end":4.34,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.0014325398951768875},{"word":"thanks","start":14.639999,"end":15.12,"confidence":0.9926758,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.406286358833313},{"word":"jamie","start":15.12,"end":15.62,"confidence":0.9914551,"punctuated_word":"Jamie.","sentiment":"neutral","sentiment_score":0.31028446555137634},{"word":"please","start":16.085001,"end":16.245,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.19871021807193756},{"word":"stay","start":16.245,"end":16.725,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.1651248186826706},{"word":"on","start":16.725,"end":16.885,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.2103942483663559},{"word":"the","start":16.885,"end":17.045,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.24241647124290464},{"word":"line","start":17.045,"end":17.545,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.16354325413703918},{"word":"hello","start":21.445,"end":21.925,"confidence":0.9760742,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.06225864216685295},{"word":"chris","start":21.925,"end":22.165,"confidence":0.9838867,"punctuated_word":"Chris","sentiment":"neutral","sentiment_score":0.04153938218951225},{"word":"speaking","start":22.165,"end":22.665,"confidence":0.9995117,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.05824963748455048},{"word":"i'm","start":28.58,"end":28.74,"confidence":0.8442383,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.3955441117286682},{"word":"good","start":28.74,"end":28.9,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.4227964282035827},{"word":"thank","start":28.9,"end":28.98,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5544704794883728},{"word":"you","start":28.98,"end":29.14,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.46665138006210327},{"word":"how","start":29.14,"end":29.46,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.29598793387413025},{"word":"are","start":29.46,"end":29.54,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.25550466775894165},{"word":"you","start":29.54,"end":30.04,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.2847599983215332},{"word":"yeah","start":49.225002,"end":49.725002,"confidence":0.7780762,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004815738648176193},{"word":"yeah","start":50.985,"end":51.305,"confidence":0.81884766,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0061345212161540985},{"word":"so","start":51.305,"end":51.625,"confidence":0.98535156,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.023784182965755463},{"word":"so","start":51.625,"end":52.105003,"confidence":0.99316406,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.02759627439081669},{"word":"yeah","start":52.265,"end":52.765,"confidence":0.9604492,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.03042516857385635},{"word":"i","start":53.465,"end":53.705,"confidence":0.93847656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10643884539604188},{"word":"haven't","start":53.705,"end":53.945,"confidence":0.99853516,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.11146259307861328},{"word":"been","start":53.945,"end":54.185,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.09474578499794006},{"word":"with","start":54.185,"end":54.505,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.1308990716934204},{"word":"zen","start":54.505,"end":54.665,"confidence":0.69873047,"punctuated_word":"Zen","sentiment":"neutral","sentiment_score":-0.0964941531419754},{"word":"energy","start":54.665,"end":54.985,"confidence":0.9790039,"punctuated_word":"Energy","sentiment":"neutral","sentiment_score":-0.09254323691129684},{"word":"now","start":54.985,"end":55.465,"confidence":0.95214844,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.14018717408180237},{"word":"excuse","start":55.465,"end":55.785,"confidence":1.0,"punctuated_word":"excuse","sentiment":"neutral","sentiment_score":-0.12370149791240692},{"word":"me","start":55.785,"end":56.025,"confidence":0.99902344,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":-0.1631181836128235},{"word":"for","start":56.025,"end":56.345,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.13218781352043152},{"word":"about","start":56.345,"end":56.665,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.154552161693573},{"word":"a","start":56.665,"end":56.745003,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.14735981822013855},{"word":"year","start":56.745003,"end":57.245003,"confidence":0.9494629,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":-0.14944779872894287},{"word":"so","start":58.23,"end":58.63,"confidence":0.9448242,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1410362720489502},{"word":"you","start":58.63,"end":58.87,"confidence":0.9472656,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1557556688785553},{"word":"need","start":58.87,"end":58.95,"confidence":0.9863281,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.14299875497817993},{"word":"please","start":58.95,"end":59.27,"confidence":0.42529297,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.15256047248840332},{"word":"update","start":59.27,"end":59.59,"confidence":0.9375,"punctuated_word":"update","sentiment":"neutral","sentiment_score":-0.1315058022737503},{"word":"your","start":59.59,"end":59.83,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.15314364433288574},{"word":"records","start":59.83,"end":60.23,"confidence":0.9863281,"punctuated_word":"records","sentiment":"neutral","sentiment_score":-0.11635944992303848},{"word":"because","start":60.23,"end":60.47,"confidence":0.8330078,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.1835830509662628},{"word":"i","start":60.47,"end":60.63,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20196466147899628},{"word":"am","start":60.63,"end":60.79,"confidence":0.99902344,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.1999148279428482},{"word":"no","start":60.79,"end":60.95,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.20327270030975345},{"word":"longer","start":60.95,"end":61.27,"confidence":0.99902344,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.17191186547279358},{"word":"in","start":61.27,"end":61.35,"confidence":0.99316406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.19428689777851105},{"word":"a","start":61.35,"end":61.43,"confidence":0.93359375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.20090554654598236},{"word":"position","start":61.43,"end":61.91,"confidence":1.0,"punctuated_word":"position","sentiment":"neutral","sentiment_score":-0.13570119440555573},{"word":"to","start":61.91,"end":61.99,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.170045405626297},{"word":"be","start":61.99,"end":62.23,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1335919201374054},{"word":"procuring","start":62.23,"end":62.73,"confidence":0.99853516,"punctuated_word":"procuring","sentiment":"neutral","sentiment_score":-0.08623020350933075},{"word":"it","start":62.79,"end":63.190002,"confidence":0.99609375,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.0669022649526596},{"word":"services","start":63.190002,"end":63.690002,"confidence":0.9980469,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":-0.11737117916345596},{"word":"okay","start":69.270004,"end":69.51,"confidence":0.9941406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.12389951944351196},{"word":"you","start":69.51,"end":69.75,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.13780328631401062},{"word":"too","start":69.75,"end":69.99,"confidence":1.0,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.14518125355243683},{"word":"take","start":69.99,"end":70.15,"confidence":0.84472656,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.1724454164505005},{"word":"care","start":70.15,"end":70.39,"confidence":1.0,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.14482663571834564},{"word":"bye","start":70.39,"end":70.89,"confidence":0.9975586,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.10427867621183395}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks, Jamie. Please stay on the line. Hello. Chris speaking.\n\nI'm good. Thank you. How are you? Yeah. Yeah.\n\nSo so yeah. I haven't been with Zen Energy now, excuse me, for about a year. So you need please update your records because I am no longer in a position to be procuring IT services. Okay. You too.\n\nTake care. Bye.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.34,"sentiment":"neutral","sentiment_score":-0.006873296049889177},{"text":"Thanks, Jamie.","start":14.639999,"end":15.62,"sentiment":"positive","sentiment_score":0.35828541219234467},{"text":"Please stay on the line.","start":16.085001,"end":17.545,"sentiment":"neutral","sentiment_score":0.19603780210018157},{"text":"Hello.","start":21.445,"end":21.925,"sentiment":"neutral","sentiment_score":0.06225864216685295},{"text":"Chris speaking.","start":21.925,"end":22.665,"sentiment":"neutral","sentiment_score":0.049894509837031364}],"sentiment":"neutral","sentiment_score":0.06726287538185716,"num_words":26,"start":0.16,"end":22.665},{"sentences":[{"text":"I'm good.","start":28.58,"end":28.9,"sentiment":"positive","sentiment_score":0.4091702699661255},{"text":"Thank you.","start":28.9,"end":29.14,"sentiment":"positive","sentiment_score":0.510560929775238},{"text":"How are you?","start":29.14,"end":30.04,"sentiment":"neutral","sentiment_score":0.27875086665153503},{"text":"Yeah.","start":49.225002,"end":49.725002,"sentiment":"neutral","sentiment_score":0.004815738648176193},{"text":"Yeah.","start":50.985,"end":51.305,"sentiment":"neutral","sentiment_score":-0.0061345212161540985}],"sentiment":"neutral","sentiment_score":0.29715513520770603,"num_words":9,"start":28.58,"end":51.305},{"sentences":[{"text":"So so yeah.","start":51.305,"end":52.765,"sentiment":"neutral","sentiment_score":-0.0272685419768095},{"text":"I haven't been with Zen Energy now, excuse me, for about a year.","start":53.465,"end":57.245003,"sentiment":"neutral","sentiment_score":-0.12639524099918512},{"text":"So you need please update your records because I am no longer in a position to be procuring IT services.","start":58.23,"end":63.690002,"sentiment":"neutral","sentiment_score":-0.15295208916068076},{"text":"Okay.","start":69.270004,"end":69.51,"sentiment":"neutral","sentiment_score":0.12389951944351196},{"text":"You too.","start":69.51,"end":69.99,"sentiment":"neutral","sentiment_score":0.14149226993322372}],"sentiment":"neutral","sentiment_score":-0.11223337135444848,"num_words":39,"start":51.305,"end":69.99},{"sentences":[{"text":"Take care.","start":69.99,"end":70.39,"sentiment":"neutral","sentiment_score":0.15863602608442307},{"text":"Bye.","start":70.39,"end":70.89,"sentiment":"neutral","sentiment_score":0.10427867621183395}],"sentiment":"neutral","sentiment_score":0.14051690946022669,"num_words":3,"start":69.99,"end":70.89}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Jamie from Cloud Solution IT.\n\nChannel 1: Thanks, Jamie. Please stay on the line. Hello. Chris speaking.\n\nChannel 0: Oh, hi, Chris. This is Jamie from Cloud Solution IT. How are you doing today?\n\nChannel 1: I'm good. Thank you. How are you?\n\nChannel 0: Fine. Oh, I'm doing great. Thanks for asking. Yeah. Chris, I hope you still remember the company because the last time I touched base with you was actually last year.\n\nAnd during that time, I was trying to arrange a meeting with you together with our CTO, Baljeet. He will just to introduce our company and our services. So, the name\n\nChannel 1: Yeah.\n\nChannel 0: again of the company oh, go ahead.\n\nChannel 1: Yeah. So so yeah. I haven't been with Zen Energy now, excuse me, for about a year. So you need please update your records because I am no longer in a position to be procuring IT services.\n\nChannel 0: I see okay. No worries. Well, thank you so much for letting us know, and you have a great day. Alright?\n\nChannel 1: Okay. You too. Take care. Bye.\n\nChannel 0: Okay. Bye.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.34,"sentiment":"neutral","sentiment_score":-0.006873296049889177}],"sentiment":"neutral","sentiment_score":-0.006873296049889177,"channel":1,"num_words":16,"start":0.16,"end":4.34},{"sentences":[{"text":"Jamie from Cloud Solution IT.","start":5.7599998,"end":7.94,"sentiment":"neutral","sentiment_score":0.041213099658489225}],"sentiment":"neutral","sentiment_score":0.041213099658489225,"channel":0,"num_words":5,"start":5.7599998,"end":7.94},{"sentences":[{"text":"Thanks, Jamie.","start":14.639999,"end":15.62,"sentiment":"positive","sentiment_score":0.35828541219234467},{"text":"Please stay on the line.","start":16.085001,"end":17.545,"sentiment":"neutral","sentiment_score":0.19603780210018157},{"text":"Hello.","start":21.445,"end":21.925,"sentiment":"neutral","sentiment_score":0.06225864216685295},{"text":"Chris speaking.","start":21.925,"end":22.665,"sentiment":"neutral","sentiment_score":0.049894509837031364}],"sentiment":"neutral","sentiment_score":0.18588074967265128,"channel":1,"num_words":10,"start":14.639999,"end":22.665},{"sentences":[{"text":"Oh, hi, Chris.","start":23.715,"end":24.515,"sentiment":"neutral","sentiment_score":0.17551241318384805},{"text":"This is Jamie from Cloud Solution IT.","start":24.515,"end":27.075,"sentiment":"neutral","sentiment_score":0.19155120849609375},{"text":"How are you doing today?","start":27.075,"end":28.295,"sentiment":"neutral","sentiment_score":0.2309192180633545}],"sentiment":"neutral","sentiment_score":0.2014661192893982,"channel":0,"num_words":15,"start":23.715,"end":28.295},{"sentences":[{"text":"I'm good.","start":28.58,"end":28.9,"sentiment":"positive","sentiment_score":0.4091702699661255},{"text":"Thank you.","start":28.9,"end":29.14,"sentiment":"positive","sentiment_score":0.510560929775238},{"text":"How are you?","start":29.14,"end":30.04,"sentiment":"neutral","sentiment_score":0.27875086665153503}],"sentiment":"positive","sentiment_score":0.38224499991961886,"channel":1,"num_words":7,"start":28.58,"end":30.04},{"sentences":[{"text":"Fine.","start":29.89,"end":30.29,"sentiment":"neutral","sentiment_score":0.2313670814037323},{"text":"Oh, I'm doing great.","start":30.29,"end":31.25,"sentiment":"positive","sentiment_score":0.5351089611649513},{"text":"Thanks for asking.","start":31.25,"end":32.309998,"sentiment":"positive","sentiment_score":0.567087709903717},{"text":"Yeah.","start":32.37,"end":32.69,"sentiment":"neutral","sentiment_score":0.11132160574197768},{"text":"Chris, I hope you still remember the company because the last time I touched base with you was actually last year.","start":32.69,"end":38.71,"sentiment":"neutral","sentiment_score":0.028904816401856288}],"sentiment":"neutral","sentiment_score":0.1597129601985216,"channel":0,"num_words":30,"start":29.89,"end":38.71},{"sentences":[{"text":"And during that time, I was trying to arrange a meeting with you together with our CTO, Baljeet.","start":38.85,"end":44.07,"sentiment":"neutral","sentiment_score":0.023705421739982233},{"text":"He will just to introduce our company and our services.","start":44.345,"end":47.885,"sentiment":"neutral","sentiment_score":0.044199961610138415},{"text":"So, the name","start":48.425,"end":49.305,"sentiment":"neutral","sentiment_score":0.00596618124594291}],"sentiment":"neutral","sentiment_score":0.028599862940609455,"channel":0,"num_words":31,"start":38.85,"end":49.305},{"sentences":[{"text":"Yeah.","start":49.225002,"end":49.725002,"sentiment":"neutral","sentiment_score":0.004815738648176193}],"sentiment":"neutral","sentiment_score":0.004815738648176193,"channel":1,"num_words":1,"start":49.225002,"end":49.725002},{"sentences":[{"text":"again of the company oh, go ahead.","start":49.305,"end":51.245,"sentiment":"neutral","sentiment_score":-0.0034248214215040207}],"sentiment":"neutral","sentiment_score":-0.0034248214215040207,"channel":0,"num_words":7,"start":49.305,"end":51.245},{"sentences":[{"text":"Yeah.","start":50.985,"end":51.305,"sentiment":"neutral","sentiment_score":-0.0061345212161540985},{"text":"So so yeah.","start":51.305,"end":52.765,"sentiment":"neutral","sentiment_score":-0.0272685419768095},{"text":"I haven't been with Zen Energy now, excuse me, for about a year.","start":53.465,"end":57.245003,"sentiment":"neutral","sentiment_score":-0.12639524099918512},{"text":"So you need please update your records because I am no longer in a position to be procuring IT services.","start":58.23,"end":63.690002,"sentiment":"neutral","sentiment_score":-0.15295208916068076}],"sentiment":"neutral","sentiment_score":-0.1294627044148542,"channel":1,"num_words":37,"start":50.985,"end":63.690002},{"sentences":[{"text":"I see okay.","start":64.61,"end":65.25,"sentiment":"neutral","sentiment_score":-0.0018357845644156139},{"text":"No worries.","start":65.25,"end":65.729996,"sentiment":"neutral","sentiment_score":0.09519875422120094},{"text":"Well, thank you so much for letting us know, and you have a great day.","start":65.729996,"end":68.53,"sentiment":"positive","sentiment_score":0.533456414937973},{"text":"Alright?","start":68.53,"end":69.03,"sentiment":"neutral","sentiment_score":0.233266681432724}],"sentiment":"positive","sentiment_score":0.4009525266786416,"channel":0,"num_words":21,"start":64.61,"end":69.03},{"sentences":[{"text":"Okay.","start":69.270004,"end":69.51,"sentiment":"neutral","sentiment_score":0.12389951944351196},{"text":"You too.","start":69.51,"end":69.99,"sentiment":"neutral","sentiment_score":0.14149226993322372},{"text":"Take care.","start":69.99,"end":70.39,"sentiment":"neutral","sentiment_score":0.15863602608442307},{"text":"Bye.","start":70.39,"end":70.89,"sentiment":"neutral","sentiment_score":0.10427867621183395}],"sentiment":"neutral","sentiment_score":0.13807246461510658,"channel":1,"num_words":6,"start":69.270004,"end":70.89},{"sentences":[{"text":"Okay.","start":70.77,"end":71.09,"sentiment":"neutral","sentiment_score":0.06900322437286377},{"text":"Bye.","start":71.09,"end":71.59,"sentiment":"neutral","sentiment_score":0.03709283098578453}],"sentiment":"neutral","sentiment_score":0.05304802767932415,"channel":0,"num_words":2,"start":70.77,"end":71.59}]},"summary":{"result":"success","short":"The customer, Jamie from Cloud Solution IT, calls the agent, Chris, to inquire about a meeting with their CTO, Baljeet. Jamie explains that they have been with Zen Energy for a year and need to update their records because they no longer need to be procured IT services. Chris reassures Jamie and ends the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Jamie from Cloud Solution IT.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.004264243878424168},{"text":"Thanks, Jamie.","start_word":21,"end_word":22,"sentiment":"positive","sentiment_score":0.35828542709350586},{"text":"Please stay on the line. Hello. Chris speaking. Oh, hi, Chris. This is Jamie from Cloud Solution IT. How are you doing today?","start_word":23,"end_word":45,"sentiment":"neutral","sentiment_score":0.17419955134391785},{"text":"I'm good. Thank you.","start_word":46,"end_word":49,"sentiment":"positive","sentiment_score":0.4399997889995575},{"text":"How are you? Fine.","start_word":50,"end_word":53,"sentiment":"neutral","sentiment_score":0.26395779848098755},{"text":"Oh, I'm doing great. Thanks for asking.","start_word":54,"end_word":60,"sentiment":"positive","sentiment_score":0.5375626087188721},{"text":"Yeah. Chris, I hope you still remember the company because the last time I touched base with you was actually last year. And during that time, I was trying to arrange a meeting with you together with our CTO, Baljeet. He will just to introduce our company and our services. So, the name Yeah. again of the company oh, go ahead. Yeah. So so yeah. I haven't been with Zen Energy now, excuse me, for about a year. So you need please update your records because I am no longer in a position to be procuring IT services. I see okay. No worries.","start_word":61,"end_word":163,"sentiment":"neutral","sentiment_score":-0.02832138165831566},{"text":"Well, thank you so much for letting us know, and you have a great day.","start_word":164,"end_word":178,"sentiment":"positive","sentiment_score":0.5296006798744202},{"text":"Alright? Okay. You too. Take care. Bye. Okay. Bye.","start_word":179,"end_word":187,"sentiment":"neutral","sentiment_score":0.12843649089336395}],"average":{"sentiment":"neutral","sentiment_score":0.10577053332146798}}}}