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It's Sean from Comstock. How are you? Yeah. Good.\n\nThanks. I was actually after Laura. Okay. Can I just leave a message? Okay.\n\nSo what I've done is it's to do with the the AI opportunity that she's got. So within your account, I've set up an AI agent. You guys can actually go ahead and test it with the client. I'll base it on your website in terms of the company. There's other features that we can add, other built in processes around that, but I'll have a chat with her to see if that sort of meets the minimum requirement, then we could also arrange a discovery meeting with Daniel to understand if we can do more deeper learnings with AI and the recordings of the the end client app.\n\nThat's all. Yeah. Yeah. No problem. I'll just send a follow-up email that you can test it as well.\n\nYeah. Okay. Too easy. Alright. Everything else been okay, Clive?\n\nAlright. Perfect. Yeah. Okay. Cool.\n\nAlright. I'll give her some pricing around the SMS stuff. So if that opportunity comes through, let me know. Okay. Perfect.\n\nAlright. Look forward to hearing back from you guys. Easy. Alright. Thanks a lot.\n\nTake care. Alright. Cheers. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Clive.","start":63.559998,"end":64.2,"sentiment":"neutral","sentiment_score":0.10821860283613205},{"text":"It's Sean from Comstock.","start":64.2,"end":65.40501,"sentiment":"neutral","sentiment_score":0.12505830265581608},{"text":"How are you?","start":65.465004,"end":66.365005,"sentiment":"neutral","sentiment_score":0.19523117939631143},{"text":"Yeah.","start":68.985,"end":69.225006,"sentiment":"neutral","sentiment_score":0.26668256521224976},{"text":"Good.","start":69.225006,"end":69.545006,"sentiment":"positive","sentiment_score":0.47812020778656006}],"sentiment":"neutral","sentiment_score":0.18610606613484296,"num_words":11,"start":63.559998,"end":69.545006},{"sentences":[{"text":"Thanks.","start":69.545006,"end":69.865005,"sentiment":"positive","sentiment_score":0.4716265797615051},{"text":"I was actually after Laura.","start":69.865005,"end":71.485,"sentiment":"neutral","sentiment_score":0.14129606187343596},{"text":"Okay.","start":78.665,"end":79.065,"sentiment":"neutral","sentiment_score":0.043745867908000946},{"text":"Can I just leave a message?","start":79.065,"end":80.34,"sentiment":"neutral","sentiment_score":0.031912848042945065},{"text":"Okay.","start":82.259995,"end":82.579994,"sentiment":"neutral","sentiment_score":0.13895046710968018}],"sentiment":"neutral","sentiment_score":0.11087716517171689,"num_words":14,"start":69.545006,"end":82.579994},{"sentences":[{"text":"So what I've done is it's to do with the the AI opportunity that she's got.","start":82.579994,"end":88.2,"sentiment":"neutral","sentiment_score":0.17212318070232868},{"text":"So within your account, I've set up an AI agent.","start":89.299995,"end":92.2,"sentiment":"neutral","sentiment_score":0.16031256765127183},{"text":"You guys can actually go ahead and test it with the 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Clive?","start":138.52,"end":140.22,"sentiment":"neutral","sentiment_score":0.1890473484992981}],"sentiment":"neutral","sentiment_score":0.2149606764316559,"num_words":10,"start":136.65999,"end":140.22},{"sentences":[{"text":"Alright.","start":148.68,"end":149.08,"sentiment":"neutral","sentiment_score":0.29090484976768494},{"text":"Perfect.","start":149.08,"end":149.535,"sentiment":"positive","sentiment_score":0.4149632453918457},{"text":"Yeah.","start":149.77501,"end":150.015,"sentiment":"neutral","sentiment_score":0.22636419534683228},{"text":"Okay.","start":150.015,"end":150.41501,"sentiment":"neutral","sentiment_score":0.282548725605011},{"text":"Cool.","start":150.41501,"end":150.815,"sentiment":"positive","sentiment_score":0.3514489531517029}],"sentiment":"neutral","sentiment_score":0.31324599385261537,"num_words":5,"start":148.68,"end":150.815},{"sentences":[{"text":"Alright.","start":150.815,"end":151.13501,"sentiment":"neutral","sentiment_score":0.14379331469535828},{"text":"I'll give her some pricing around the SMS stuff.","start":151.13501,"end":153.13501,"sentiment":"neutral","sentiment_score":0.11845016148355272},{"text":"So if that opportunity comes through, let me know.","start":153.13501,"end":155.63501,"sentiment":"neutral","sentiment_score":0.11503473669290543},{"text":"Okay.","start":162.255,"end":162.655,"sentiment":"neutral","sentiment_score":0.27173087000846863},{"text":"Perfect.","start":162.655,"end":163.05501,"sentiment":"positive","sentiment_score":0.47426190972328186}],"sentiment":"neutral","sentiment_score":0.1424357227626301,"num_words":21,"start":150.815,"end":163.05501},{"sentences":[{"text":"Alright.","start":163.05501,"end":163.375,"sentiment":"positive","sentiment_score":0.4273044466972351},{"text":"Look forward to hearing back from you 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care.","start":168.09093,"end":168.49094,"sentiment":"positive","sentiment_score":0.7138181924819946},{"text":"Alright.","start":168.49094,"end":168.89093,"sentiment":"positive","sentiment_score":0.4736015796661377},{"text":"Cheers.","start":168.89093,"end":169.39093,"sentiment":"positive","sentiment_score":0.6476919054985046},{"text":"Okay.","start":170.09093,"end":170.33093,"sentiment":"neutral","sentiment_score":0.23155444860458377},{"text":"Bye.","start":170.33093,"end":170.83093,"sentiment":"neutral","sentiment_score":-0.10086328536272048}],"sentiment":"positive","sentiment_score":0.44660350556174916,"num_words":6,"start":168.09093,"end":170.83093}]}}]},{"alternatives":[{"transcript":"Avatel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1. For help desk support, press 2. To discuss an in progress order, press 3. For billing and accounts, press 4. To hear these options again, please press 0. Thank you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1. For help desk support, press 2. To discuss an in progress order, press 3. For billing and accounts, press 4. To hear these options again, please press 0. Hello. Is this Clive? Hi, Sean. I'm really well. Thank you. And you? She's out and about at the moment. She's due back sort of within half an hour, forty minutes. Yep. Sure. Yes. Yeah. K. Yep. Yeah. Okay. Yeah. Perfect. Awesome. Alright. I shall pass this message on to her as soon as she gets back, and she'll have a look and then contact you, I guess. Yeah. Thank you. Yeah. Yeah. What yep. Pretty pretty good. She's out seeing a customer now, so hopefully, we get another one on board. Yeah. Oh, good. Yeah. We haven't had a chance to go through it and discuss it yet, but we will do in the next day or so. Okay. Thanks, Sean. See you. Bye 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Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1. For help desk support, press 2. To discuss an in progress order, press 3.\n\nFor billing and accounts, press 4. To hear these options again, please press 0. Thank you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1.\n\nFor help desk support, press 2. To discuss an in progress order, press 3. For billing and accounts, press 4. To hear these options again, please press 0. Hello.\n\nIs this Clive? Hi, Sean. I'm really well. Thank you. And you?\n\nShe's out and about at the moment. She's due back sort of within half an hour, forty minutes. Yep. Sure. Yes.\n\nYeah. K. Yep. Yeah. Okay.\n\nYeah. Perfect. Awesome. Alright. I shall pass this message on to her as soon as she gets back, and she'll have a look and then contact you, I guess.\n\nYeah. Thank you. Yeah. Yeah. What yep.\n\nPretty pretty good. She's out seeing a customer now, so hopefully, we get another one on board. Yeah. Oh, good. Yeah.\n\nWe haven't had a chance to go through it and discuss it yet, but we will do in the next day or so. Okay. Thanks, Sean. See you. Bye bye.","paragraphs":[{"sentences":[{"text":"Avatel Telecom.","start":0.08,"end":1.46,"sentiment":"neutral","sentiment_score":0.011474606115370989},{"text":"Please note that calls are recorded for quality assurance purposes.","start":1.52,"end":4.74,"sentiment":"neutral","sentiment_score":-0.05911941006779671},{"text":"For sales inquiries, press 1.","start":5.12,"end":7.14,"sentiment":"neutral","sentiment_score":-0.013080653361976146},{"text":"For help desk support, press 2.","start":7.3599997,"end":9.46,"sentiment":"neutral","sentiment_score":-0.00894664383182923},{"text":"To discuss an in progress order, press 3.","start":9.76,"end":12.465,"sentiment":"neutral","sentiment_score":-0.008517024456523359}],"sentiment":"neutral","sentiment_score":-0.024369813351621552,"num_words":31,"start":0.08,"end":12.465},{"sentences":[{"text":"For billing and accounts, press 4.","start":12.945,"end":15.205,"sentiment":"neutral","sentiment_score":-0.011539680262406668},{"text":"To hear these options again, please press 0.","start":15.585,"end":18.645,"sentiment":"neutral","sentiment_score":-0.021854717400856316},{"text":"Thank you for calling Cybertel Telecom.","start":21.744999,"end":23.765,"sentiment":"neutral","sentiment_score":0.17938018962740898},{"text":"Please note that calls are recorded for quality assurance purposes.","start":24.305,"end":27.365,"sentiment":"neutral","sentiment_score":-0.009257896989583968},{"text":"For sales inquiries, press 1.","start":27.89,"end":29.91,"sentiment":"neutral","sentiment_score":0.0008874713443219661}],"sentiment":"neutral","sentiment_score":0.02125896296596953,"num_words":35,"start":12.945,"end":29.91},{"sentences":[{"text":"For help desk support, press 2.","start":30.21,"end":32.23,"sentiment":"neutral","sentiment_score":0.003720041597262025},{"text":"To discuss an in progress order, press 3.","start":32.61,"end":35.27,"sentiment":"neutral","sentiment_score":0.0025053645949810743},{"text":"For billing and accounts, press 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and discuss it yet, but we will do in the next day or so.","start":157.015,"end":162.36089,"sentiment":"neutral","sentiment_score":0.11107411494721538},{"text":"Okay.","start":166.10088,"end":166.50089,"sentiment":"neutral","sentiment_score":0.30407407879829407},{"text":"Thanks, Sean.","start":166.50089,"end":167.32088,"sentiment":"positive","sentiment_score":0.4511660039424896},{"text":"See you.","start":169.54088,"end":169.94089,"sentiment":"positive","sentiment_score":0.519680380821228},{"text":"Bye bye.","start":169.94089,"end":170.60088,"sentiment":"neutral","sentiment_score":0.20050699263811111}],"sentiment":"neutral","sentiment_score":0.17338284924626352,"num_words":30,"start":157.015,"end":170.60088}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Avatel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1. For help desk support, press 2. To discuss an in progress order, press 3.\n\nFor billing and accounts, press 4. To hear these options again, please press 0. Thank you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1.\n\nFor help desk support, press 2. To discuss an in progress order, press 3. For billing and accounts, press 4. To hear these options again, please press 0. Hello.\n\nIs this Clive?\n\nChannel 0: Hey, Clive. It's Sean from Comstock. How are you?\n\nChannel 1: Hi, Sean. I'm really well. Thank you. And you?\n\nChannel 0: Yeah. Good. Thanks. I was actually after Laura.\n\nChannel 1: She's out and about at the moment. She's due back sort of within half an hour, forty minutes.\n\nChannel 0: Okay. Can I just leave a message?\n\nChannel 1: Yep. Sure.\n\nChannel 0: Okay. So what I've done is it's to do with the the AI opportunity that she's got. So within your account, I've set up an AI agent. You guys can actually go ahead and test it with the client.\n\nChannel 1: Yes. Yeah. K.\n\nChannel 0: I'll base it on your\n\nChannel 1: Yep.\n\nChannel 0: website in terms of the company. There's other features that we can add, other built in processes around that, but I'll have a chat with her to see if that sort of meets the minimum requirement, then we could also arrange a discovery meeting with Daniel to understand\n\nChannel 1: Yeah.\n\nChannel 0: if we can\n\nChannel 1: Okay.\n\nChannel 0: do more deeper learnings with AI and the recordings of the the end client app. That's all.\n\nChannel 1: Yeah. Perfect.\n\nChannel 0: Yeah.\n\nChannel 1: Awesome. Alright. I shall pass this message on to her as soon as she gets back, and she'll have a look and then contact you, I guess.\n\nChannel 0: Yeah. No problem. I'll just send a follow-up email that you can test it as well.\n\nChannel 1: Yeah. Thank\n\nChannel 0: Yeah.\n\nChannel 1: you.\n\nChannel 0: Okay. Too easy. Alright. Everything else been okay, Clive?\n\nChannel 1: Yeah. Yeah. What yep. Pretty pretty good. She's out seeing a customer now, so hopefully, we get another one on board.\n\nChannel 0: Alright. Perfect. Yeah. Okay. Cool.\n\nChannel 1: Yeah.\n\nChannel 0: Alright. I'll give her some pricing around the SMS stuff. So if that opportunity comes through, let me know.\n\nChannel 1: Oh, good. Yeah. We haven't had a chance to go through it and discuss it yet, but we will do in the next day or so.\n\nChannel 0: Okay. Perfect. Alright. Look forward to hearing back from you guys. Easy.\n\nChannel 1: Okay. Thanks, Sean.\n\nChannel 0: Alright. Thanks a lot. Take care. Alright. Cheers.\n\nChannel 1: See you. Bye\n\nChannel 0: Okay.\n\nChannel 1: bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Avatel Telecom.","start":0.08,"end":1.46,"sentiment":"neutral","sentiment_score":0.011474606115370989},{"text":"Please note that calls are recorded for quality assurance purposes.","start":1.52,"end":4.74,"sentiment":"neutral","sentiment_score":-0.05911941006779671},{"text":"For sales inquiries, press 1.","start":5.12,"end":7.14,"sentiment":"neutral","sentiment_score":-0.013080653361976146},{"text":"For help desk support, press 2.","start":7.3599997,"end":9.46,"sentiment":"neutral","sentiment_score":-0.00894664383182923},{"text":"To discuss an in progress order, press 3.","start":9.76,"end":12.465,"sentiment":"neutral","sentiment_score":-0.008517024456523359}],"sentiment":"neutral","sentiment_score":-0.024369813351621552,"channel":1,"num_words":31,"start":0.08,"end":12.465},{"sentences":[{"text":"For billing and accounts, press 4.","start":12.945,"end":15.205,"sentiment":"neutral","sentiment_score":-0.011539680262406668},{"text":"To hear these options again, please press 0.","start":15.585,"end":18.645,"sentiment":"neutral","sentiment_score":-0.021854717400856316},{"text":"Thank you for calling Cybertel Telecom.","start":21.744999,"end":23.765,"sentiment":"neutral","sentiment_score":0.17938018962740898},{"text":"Please note that calls are recorded for quality assurance purposes.","start":24.305,"end":27.365,"sentiment":"neutral","sentiment_score":-0.009257896989583968},{"text":"For sales inquiries, press 1.","start":27.89,"end":29.91,"sentiment":"neutral","sentiment_score":0.0008874713443219661}],"sentiment":"neutral","sentiment_score":0.02125896296596953,"channel":1,"num_words":35,"start":12.945,"end":29.91},{"sentences":[{"text":"For help desk support, press 2.","start":30.21,"end":32.23,"sentiment":"neutral","sentiment_score":0.003720041597262025},{"text":"To discuss an in progress order, press 3.","start":32.61,"end":35.27,"sentiment":"neutral","sentiment_score":0.0025053645949810743},{"text":"For billing and accounts, press 4.","start":35.57,"end":37.989998,"sentiment":"neutral","sentiment_score":-0.0013868135089675586},{"text":"To hear these options again, please press 0.","start":38.37,"end":41.295,"sentiment":"neutral","sentiment_score":-0.006989107700064778},{"text":"Hello.","start":61.9,"end":62.22,"sentiment":"neutral","sentiment_score":0.020763909444212914}],"sentiment":"neutral","sentiment_score":-0.00003816092643758346,"channel":1,"num_words":29,"start":30.21,"end":62.22},{"sentences":[{"text":"Is this Clive?","start":62.22,"end":63.2,"sentiment":"neutral","sentiment_score":0.023075188820560772}],"sentiment":"neutral","sentiment_score":0.023075188820560772,"channel":1,"num_words":3,"start":62.22,"end":63.2},{"sentences":[{"text":"Hey, Clive.","start":63.559998,"end":64.2,"sentiment":"neutral","sentiment_score":0.10821860283613205},{"text":"It's Sean from Comstock.","start":64.2,"end":65.40501,"sentiment":"neutral","sentiment_score":0.12505830265581608},{"text":"How are you?","start":65.465004,"end":66.365005,"sentiment":"neutral","sentiment_score":0.19523117939631143}],"sentiment":"neutral","sentiment_score":0.1447071060538292,"channel":0,"num_words":9,"start":63.559998,"end":66.365005},{"sentences":[{"text":"Hi, Sean.","start":66.78,"end":67.42,"sentiment":"positive","sentiment_score":0.36875803768634796},{"text":"I'm really well.","start":67.42,"end":68.06,"sentiment":"positive","sentiment_score":0.578562875588735},{"text":"Thank you.","start":68.06,"end":68.380005,"sentiment":"positive","sentiment_score":0.5802881121635437},{"text":"And 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agent.","start":89.299995,"end":92.2,"sentiment":"neutral","sentiment_score":0.16031256765127183},{"text":"You guys can actually go ahead and test it with the client.","start":92.259995,"end":94.815,"sentiment":"neutral","sentiment_score":0.18984520062804222}],"sentiment":"neutral","sentiment_score":0.17369716518964523,"channel":0,"num_words":39,"start":82.259995,"end":94.815},{"sentences":[{"text":"Yes.","start":95.01,"end":95.51,"sentiment":"neutral","sentiment_score":0.13838809728622437},{"text":"Yeah.","start":95.729996,"end":96.21,"sentiment":"neutral","sentiment_score":0.10611554235219955},{"text":"K.","start":96.21,"end":96.555,"sentiment":"neutral","sentiment_score":0.04661524295806885}],"sentiment":"neutral","sentiment_score":0.09703962753216426,"channel":1,"num_words":3,"start":95.01,"end":96.555},{"sentences":[{"text":"I'll base it on your","start":96.255005,"end":97.135,"sentiment":"neutral","sentiment_score":0.11012841910123825}],"sentiment":"neutral","sentiment_score":0.11012841910123825,"channel":0,"num_words":5,"start":96.255005,"end":97.135},{"sentences":[{"text":"Yep.","start":97.035,"end":97.535,"sentiment":"neutral","sentiment_score":0.10633625090122224}],"sentiment":"neutral","sentiment_score":0.10633625090122224,"channel":1,"num_words":1,"start":97.035,"end":97.535},{"sentences":[{"text":"website in terms of the company.","start":97.135,"end":99.075005,"sentiment":"neutral","sentiment_score":0.06533386713514726},{"text":"There's other features that we can add, other built in processes around that, but I'll have a chat with her to see if that sort of meets the minimum requirement, then we could also arrange a discovery meeting with Daniel to 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all.","start":121.689995,"end":122.465,"sentiment":"neutral","sentiment_score":0.04644916392862797}],"sentiment":"neutral","sentiment_score":0.032702794298529625,"channel":0,"num_words":17,"start":116.729996,"end":122.465},{"sentences":[{"text":"Yeah.","start":123.32001,"end":123.560005,"sentiment":"neutral","sentiment_score":0.2737438380718231},{"text":"Perfect.","start":123.560005,"end":124.060005,"sentiment":"positive","sentiment_score":0.5814517140388489}],"sentiment":"positive","sentiment_score":0.427597776055336,"channel":1,"num_words":2,"start":123.32001,"end":124.060005},{"sentences":[{"text":"Yeah.","start":123.965,"end":124.465,"sentiment":"positive","sentiment_score":0.46578168869018555}],"sentiment":"positive","sentiment_score":0.46578168869018555,"channel":0,"num_words":1,"start":123.965,"end":124.465},{"sentences":[{"text":"Awesome.","start":124.385,"end":124.785,"sentiment":"positive","sentiment_score":0.621963620185852},{"text":"Alright.","start":124.785,"end":125.265,"sentiment":"neutral","sentiment_score":0.3320522606372833},{"text":"I shall pass this message on to her as soon as she gets back, and she'll have a look and then contact you, I guess.","start":125.265,"end":132.005,"sentiment":"neutral","sentiment_score":0.1776196163892746}],"sentiment":"neutral","sentiment_score":0.19979652927981484,"channel":1,"num_words":27,"start":124.385,"end":132.005},{"sentences":[{"text":"Yeah.","start":131.72499,"end":131.965,"sentiment":"neutral","sentiment_score":0.11640631407499312},{"text":"No problem.","start":131.965,"end":132.525,"sentiment":"neutral","sentiment_score":0.18383265286684036},{"text":"I'll just send a follow-up email that you can test it as 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easy.","start":137.72,"end":138.28,"sentiment":"neutral","sentiment_score":0.2836916148662567},{"text":"Alright.","start":138.28,"end":138.52,"sentiment":"neutral","sentiment_score":0.17422620952129364},{"text":"Everything else been okay, Clive?","start":138.52,"end":140.22,"sentiment":"neutral","sentiment_score":0.1890473484992981}],"sentiment":"neutral","sentiment_score":0.21204586989349788,"channel":0,"num_words":9,"start":137.31999,"end":140.22},{"sentences":[{"text":"Yeah.","start":140.64,"end":140.87999,"sentiment":"neutral","sentiment_score":0.14720994234085083},{"text":"Yeah.","start":140.87999,"end":141.2,"sentiment":"neutral","sentiment_score":0.18273374438285828},{"text":"What yep.","start":141.2,"end":142.4,"sentiment":"neutral","sentiment_score":0.31218405067920685},{"text":"Pretty pretty good.","start":142.4,"end":143.35999,"sentiment":"positive","sentiment_score":0.6139527360598246},{"text":"She's out seeing a customer now, so hopefully, we get another one on board.","start":143.35999,"end":148.5,"sentiment":"neutral","sentiment_score":0.2657996788620949}],"sentiment":"neutral","sentiment_score":0.31035073811099645,"channel":1,"num_words":21,"start":140.64,"end":148.5},{"sentences":[{"text":"Alright.","start":148.68,"end":149.08,"sentiment":"neutral","sentiment_score":0.29090484976768494},{"text":"Perfect.","start":149.08,"end":149.535,"sentiment":"positive","sentiment_score":0.4149632453918457},{"text":"Yeah.","start":149.77501,"end":150.015,"sentiment":"neutral","sentiment_score":0.22636419534683228},{"text":"Okay.","start":150.015,"end":150.41501,"sentiment":"neutral","sentiment_score":0.282548725605011},{"text":"Cool.","start":150.41501,"end":150.815,"sentiment":"positive","sentiment_score":0.3514489531517029}],"sentiment":"neutral","sentiment_score":0.31324599385261537,"channel":0,"num_words":5,"start":148.68,"end":150.815},{"sentences":[{"text":"Yeah.","start":150.56,"end":151.06,"sentiment":"neutral","sentiment_score":0.15334391593933103}],"sentiment":"neutral","sentiment_score":0.15334391593933103,"channel":1,"num_words":1,"start":150.56,"end":151.06},{"sentences":[{"text":"Alright.","start":150.815,"end":151.13501,"sentiment":"neutral","sentiment_score":0.14379331469535828},{"text":"I'll give her some pricing around the SMS stuff.","start":151.13501,"end":153.13501,"sentiment":"neutral","sentiment_score":0.11845016148355272},{"text":"So if that opportunity comes through, let me know.","start":153.13501,"end":155.63501,"sentiment":"neutral","sentiment_score":0.11503473669290543}],"sentiment":"neutral","sentiment_score":0.11816617885702535,"channel":0,"num_words":19,"start":150.815,"end":155.63501},{"sentences":[{"text":"Oh, good.","start":155.175,"end":155.91501,"sentiment":"neutral","sentiment_score":0.245998814702034},{"text":"Yeah.","start":156.695,"end":157.015,"sentiment":"neutral","sentiment_score":0.10620728135108948},{"text":"We haven't had a chance to go through it and discuss it yet, but we will do in the next day or so.","start":157.015,"end":162.36089,"sentiment":"neutral","sentiment_score":0.11107411494721538}],"sentiment":"neutral","sentiment_score":0.12126575209773503,"channel":1,"num_words":26,"start":155.175,"end":162.36089},{"sentences":[{"text":"Okay.","start":162.255,"end":162.655,"sentiment":"neutral","sentiment_score":0.27173087000846863},{"text":"Perfect.","start":162.655,"end":163.05501,"sentiment":"positive","sentiment_score":0.47426190972328186},{"text":"Alright.","start":163.05501,"end":163.375,"sentiment":"positive","sentiment_score":0.4273044466972351},{"text":"Look forward to hearing back from you guys.","start":163.375,"end":165.05093,"sentiment":"positive","sentiment_score":0.6152425706386566},{"text":"Easy.","start":165.29094,"end":165.79094,"sentiment":"positive","sentiment_score":0.42256754636764526}],"sentiment":"positive","sentiment_score":0.5431504448254904,"channel":0,"num_words":12,"start":162.255,"end":165.79094},{"sentences":[{"text":"Okay.","start":166.10088,"end":166.50089,"sentiment":"neutral","sentiment_score":0.30407407879829407},{"text":"Thanks, Sean.","start":166.50089,"end":167.32088,"sentiment":"positive","sentiment_score":0.4511660039424896}],"sentiment":"positive","sentiment_score":0.40213536222775775,"channel":1,"num_words":3,"start":166.10088,"end":167.32088},{"sentences":[{"text":"Alright.","start":167.21094,"end":167.53093,"sentiment":"neutral","sentiment_score":0.1771259307861328},{"text":"Thanks a lot.","start":167.53093,"end":168.09093,"sentiment":"positive","sentiment_score":0.8941320578257242},{"text":"Take care.","start":168.09093,"end":168.49094,"sentiment":"positive","sentiment_score":0.7138181924819946},{"text":"Alright.","start":168.49094,"end":168.89093,"sentiment":"positive","sentiment_score":0.4736015796661377},{"text":"Cheers.","start":168.89093,"end":169.39093,"sentiment":"positive","sentiment_score":0.6476919054985046}],"sentiment":"positive","sentiment_score":0.6760564967989922,"channel":0,"num_words":8,"start":167.21094,"end":169.39093},{"sentences":[{"text":"See you.","start":169.54088,"end":169.94089,"sentiment":"positive","sentiment_score":0.519680380821228},{"text":"Bye","start":169.94089,"end":170.10088,"sentiment":"neutral","sentiment_score":0.2542177438735962}],"sentiment":"positive","sentiment_score":0.4311928351720174,"channel":1,"num_words":3,"start":169.54088,"end":170.10088},{"sentences":[{"text":"Okay.","start":170.09093,"end":170.33093,"sentiment":"neutral","sentiment_score":0.23155444860458377}],"sentiment":"neutral","sentiment_score":0.23155444860458377,"channel":0,"num_words":1,"start":170.09093,"end":170.33093},{"sentences":[{"text":"bye.","start":170.10088,"end":170.60088,"sentiment":"neutral","sentiment_score":0.14679624140262604}],"sentiment":"neutral","sentiment_score":0.14679624140262604,"channel":1,"num_words":1,"start":170.10088,"end":170.60088},{"sentences":[{"text":"Bye.","start":170.33093,"end":170.83093,"sentiment":"neutral","sentiment_score":-0.10086328536272048}],"sentiment":"neutral","sentiment_score":-0.10086328536272048,"channel":0,"num_words":1,"start":170.33093,"end":170.83093}]},"summary":{"result":"success","short":"A representative from Comstock calls Clive at Cybertel Telecom to discuss an AI opportunity. The representative asks Clive to test the AI agent and arrange a discovery meeting with Daniel. The representative also mentions other features that can be added to the account and will follow up with Clive later."},"intents":{"segments":[{"text":"Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1. For help desk support, press 2. To discuss an in progress order, press 3. For billing and accounts, press 4. To hear these options again, please press 0. Thank you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes.","start_word":2,"end_word":60,"intents":[{"intent":"Inform callers","confidence_score":0.040926125}]},{"text":"I shall pass this message on to her as soon as she gets back, and she'll have a look and then contact you, I guess. Yeah.","start_word":274,"end_word":299,"intents":[{"intent":"Request callback","confidence_score":0.015670333}]},{"text":"I'll give her some pricing around the SMS stuff. So if that opportunity comes through, let me know. Oh, good.","start_word":356,"end_word":375,"intents":[{"intent":"Discuss pricing and discuss","confidence_score":0.000030298508}]}]},"sentiments":{"segments":[{"text":"Avatel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1. For help desk support, press 2. To discuss an in progress order, press 3. For billing and accounts, press 4. To hear these options again, please press 0. Thank you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1. For help desk support, press 2. To discuss an in progress order, press 3. For billing and accounts, press 4. To hear these options again, please press 0. Hello. Is this Clive? Hey, Clive. It's Sean from Comstock. How are you?","start_word":0,"end_word":106,"sentiment":"neutral","sentiment_score":0.020297853276133537},{"text":"Hi, Sean. I'm really well. Thank you.","start_word":107,"end_word":113,"sentiment":"positive","sentiment_score":0.5042453408241272},{"text":"And you? Yeah.","start_word":114,"end_word":116,"sentiment":"neutral","sentiment_score":0.268470823764801},{"text":"Good. Thanks.","start_word":117,"end_word":118,"sentiment":"positive","sentiment_score":0.4748733937740326},{"text":"I was actually after Laura. She's out and about at the moment. She's due back sort of within half an hour, forty minutes. Okay. Can I just leave a message? Yep. Sure. Okay. So what I've done is it's to do with the the AI opportunity that she's got. So within your account, I've set up an AI agent. You guys can actually go ahead and test it with the client. Yes. Yeah. K. I'll base it on your Yep. website in terms of the company. There's other features that we can add, other built in processes around that, but I'll have a chat with her to see if that sort of meets the minimum requirement, then we could also arrange a discovery meeting with Daniel to understand Yeah. if we can Okay. do more deeper learnings with AI and the recordings of the the end client app. That's all. Yeah.","start_word":119,"end_word":269,"sentiment":"neutral","sentiment_score":0.07931255302484462},{"text":"Perfect. Yeah. Awesome.","start_word":270,"end_word":272,"sentiment":"positive","sentiment_score":0.5563990473747253},{"text":"Alright. I shall pass this message on to her as soon as she gets back, and she'll have a look and then contact you, I guess. Yeah. No problem. I'll just send a follow-up email that you can test it as well. Yeah. Thank Yeah. you. Okay. Too easy. Alright. Everything else been okay, Clive? Yeah. Yeah. What yep.","start_word":273,"end_word":331,"sentiment":"neutral","sentiment_score":0.1917126476764679},{"text":"Pretty pretty good.","start_word":332,"end_word":334,"sentiment":"positive","sentiment_score":0.604091227054596},{"text":"She's out seeing a customer now, so hopefully, we get another one on board. Alright.","start_word":335,"end_word":349,"sentiment":"neutral","sentiment_score":0.2808438539505005},{"text":"Perfect.","start_word":350,"end_word":350,"sentiment":"positive","sentiment_score":0.4149632453918457},{"text":"Yeah. Okay.","start_word":351,"end_word":352,"sentiment":"neutral","sentiment_score":0.25445646047592163},{"text":"Cool.","start_word":353,"end_word":353,"sentiment":"positive","sentiment_score":0.3514489531517029},{"text":"Yeah. Alright. I'll give her some pricing around the SMS stuff. So if that opportunity comes through, let me know. Oh, good. Yeah. We haven't had a chance to go through it and discuss it yet, but we will do in the next day or so. Okay.","start_word":354,"end_word":400,"sentiment":"neutral","sentiment_score":0.12874969840049744},{"text":"Perfect. Alright. Look forward to hearing back from you guys. Easy.","start_word":401,"end_word":411,"sentiment":"positive","sentiment_score":0.5362625122070312},{"text":"Okay.","start_word":412,"end_word":412,"sentiment":"neutral","sentiment_score":0.30407407879829407},{"text":"Thanks, Sean.","start_word":413,"end_word":414,"sentiment":"positive","sentiment_score":0.4511660039424896},{"text":"Alright.","start_word":415,"end_word":415,"sentiment":"neutral","sentiment_score":0.23501572012901303},{"text":"Thanks a lot. Take care. Alright. Cheers. See you.","start_word":416,"end_word":424,"sentiment":"positive","sentiment_score":0.6778395175933838},{"text":"Bye Okay. bye. Bye.","start_word":425,"end_word":428,"sentiment":"neutral","sentiment_score":0.17847687005996704}],"average":{"sentiment":"neutral","sentiment_score":0.15380547769259015}}}}