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How are you?\n\nChannel 1: Yeah. Good.\n\nChannel 0: Yeah. Gutter Clean Force this side.\n\nChannel 1: Sorry?\n\nChannel 0: Gutter Clean Force this side.\n\nChannel 1: Yeah.\n\nChannel 0: I am outside.\n\nChannel 1: I I rang this morning because you must to be there at nine\n\nChannel 0: Sorry?\n\nChannel 1: o'clock. The appointment was for 09:00, not 10:00.\n\nChannel 0: No. But we booked the job for 10:00.\n\nChannel 1: No. I emailed yesterday, and they emailed me back and said it was 09:00.\n\nChannel 0: Sorry for that.\n\nChannel 1: Yeah. I've I've I've gone out now. I I tried ringing, and I sent another email. No one answered the call.\n\nChannel 0: Oh my god.\n\nChannel 1: I'm I'm I'm I'm in I'm not I'm not at home now. I can come back later, but I'll be gonna be another I'm gonna be half an hour at least.\n\nChannel 0: Can I wait half an hour?\n\nChannel 1: Yep. Well, you can are you at my house?\n\nChannel 0: Yep.\n\nChannel 1: Do you see the gutters? 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They have difficulty hearing the agent and is unable to get through to anyone. The customer suggests waiting half an hour and mentions a possibility of a dog at the back of the job. The agent confirms the appointment and the call ends."},"intents":{"segments":[{"text":"The appointment was for 09:00, not 10:00. No.","start_word":40,"end_word":47,"intents":[{"intent":"Reschedule appointment","confidence_score":0.013490269}]}]},"sentiments":{"segments":[{"text":"Hello, it's me? Hello. How are you? Yeah.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.15455062687397003},{"text":"Good.","start_word":8,"end_word":8,"sentiment":"positive","sentiment_score":0.5353137254714966},{"text":"Yeah. Gutter Clean Force this side. Sorry? Gutter Clean Force this side. I Yeah. am outside. I I rang this morning because you must to be there at nine Sorry? o'clock. The appointment was for 09:00, not 10:00. No. But we booked the job for 10:00. 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