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You're on the OptiPOM network? And hang on. Let's have a look, see what speed you're on. So you're on the 50 Mbps. What speed are you getting when you run a test now? Yeah. So if you go to speedtest.net, what speed are you getting there? .Net. Yeah. Yeah. You can do it on the phone. It's done through the Wi Fi. Yeah? Yeah. Not a problem. What's better you getting there? 1.85. That's very that's very low. Do you have WhatsApp? Okay. Hang on a sec. That's one of their I should Aussie Broadband. That should be Aussie Broadband. 51079969. Okay. So I've got you on WhatsApp. I'm just gonna text you on WhatsApp. Oh, they've already been texting you on WhatsApp. Okay. K. I'll just send you a text if you can just send me a photo of that speed test you just done. That's weird. No. I think I remember talking talking to you. You're a non remarkable drive. Right? Yeah. Look. I'm I'm not sure. Yeah. Just if you can just send me that photo so I can just have a look at something. Oh, you did? Okay. Oh, that's a very good speed. So that's on speedtest.net. Yeah? Do you, by any chance, have no. I'm not yeah. I'm gonna let yeah. Well, if you do, Lot 222 your lot, 2229 Remarkable Drive, Mount Dundee Dunedin, Victoria. Right? Oh, hang on. Let me just double check the address. Yeah. Mount Dundee 3217. Okay. Because I'll be honest with you. I know that there's been a lot of issues lately with Super Networks. I know Super Networks bloody Opticon, they've been having a lot of issues with their network. So I'm not sure if that's it, but if you've got a laptop and I can have access from here to the router via TeamViewer. Or if you got TeamViewer or or any desk, I can check the router to see if there's any package loss or anything like that and maybe be able to fix it up from here. Okay. One second. Okay. Just one one Yeah. Just two secs. I'm just about ready. Hang on. I'll just put you on hold for a sec. Thank you. Alright. Hang on a sec. I'll just put you on hands free. Okay? You there? Hello? How can you do that? Sorry. I just put you on hands. Do you have that installed in your laptop, TeamViewer? You have TeamViewer just texted to in installing the laptop? Yeah. But just install it for for purpose only. Okay? Because otherwise, they'll charge you for it. This place for free, and it's highly encrypted. And there's one way that we have access over the Internet to make sure that everything's running properly. Otherwise, I'm just gonna have to log a fault and find out why that's happening. So when you download TeamViewer, you download it for support, and it'll come up with a partner ID and a password. I just need the partner ID first. And then when it can That's for you. Just download. Yeah. No worries. No. No. Download TeamViewer for support purpose only. Click support. That's something else. You know, we only we've we've been working with TeamViewer for the last lot of many, many years, and every year, it it it it's a German product. It's highly encrypted, and we've never had any any issues with it. Take your time. No stress. Alright? Yeah. No. I'm just saying don't don't rush it. Just take your time. It's no no you know what I mean? I'm I'm I've got nowhere to go. So You're in Victoria. Right? No. That's alright. Oh, really? Once it's download, just you can take off your hotspot and yeah. When did this start to happen? Oh, really? So okay. So we have a bit of a history here, man, which goes back to white to brown. Okay. So we got the alright. I think I remember. I think I was the one that helped you get connected. I think I was the one that helped you get connected. Myself, Dom. I think I spoke to you. Yeah. Yeah. A couple of weeks ago. Yeah. And it's already oh, the Opticon, mate. Look. I know I knew the owner of Opticon, the guy that actually created this network. When he had it, mate, everything was working brilliant. Then they got brought out by a group called Unity Group, and then Unity Group got brought out by some other group. But ever since that happened, Opticom hasn't been the same. But I think Aussie Broadband has something to do with with OptiComm, and that's probably why you're saying Aussie Broadband or something like that when you're doing the speed test maybe. Yeah. Oh, that so you could do it before. That's weird. Still downloading, is it? What? Ten minutes. Can you send me a photo of that? Ten minutes. You're downloading TeamViewer. Right? You're downloading TeamViewer. Right? That shouldn't take that long even if it's you're using 2.1 download. Ting u at dot g m g. I'm just gonna send you the the link. Alright? Because you got the wrong number. That one there. Because I think you're downloading it from some other from some other source. Yeah. Because you want it doesn't support mobile phones or anything like that. I don't think it supports any other devices except for a PC or a laptop. But if you click on if you stop downloading the other one and just start on this one, you're gonna find it'd be a lot faster because for some reason, you got here t u at dot d m g. I don't know who d m g is, and that could be not a scam, but they might want you to download all this other stuff that's coming down with them. That's why it's taking too long. It's I'll I'll stop that and just click on the link I sent you, please. We just got we do a lot of mobile phones as well, and we just we do we do mobile phones and mobile plans and all that stuff. So today, we're comparing a Shyamie. What was it? Xiaomi. Anyway, Xiaomi is the brand. They've come up a long way. It's got one forty four gigahertz for the screen touch screen. 399. And I'm comparing it to the iPhone 17 Pro. It's about $2.5. And I tell you what, there's absolutely no difference between one and the other. Alright. Thanks. I think they're getting a little bit too expensive on the other hand. Must be the weather. Did you stop downloading the other one? In the one that I sent you. Right? You're on a four g or five g plan with your your data? Can't really find. Well, it shouldn't be that. So it could be your PC then. It'll probably take a while for it to come up the top there. Yeah. Because it's picking up the IP address, and then it'll start downloading. And it started now? And you're connected to the Wi Fi or to the the hospital? What laptop is it? Is it a Windows or Apple? Oh, no. There you go. Oh, say no more. I risk my case. Say no more. I risk my case. I don't want to look at Apple computers. They're so rich. They're so limited, and you can do what you can with Windows at a more high yet secure level. I I really I reckon those Apple laptops, they should either release versions with the same as Windows because the crack all inside those laptops is the same as what Windows use. So everything Apple has is copy from Windows and from Nokia. A lot of people didn't know that. Same speed? Okay. So the other one was probably dot b and g was allow probably one allowing you to download all their other stuff that they wanna cross sell. If you download something, always go to the original source. So once it's you get the it'll tell you for support. Click on support, then it'll come up with the partner ID. I want that first, and then I want the the password, please. Just just you could just press it to me if you want on WhatsApp or take a photo, whatever is easy for you. Yep. Yep. It's gonna ask me for the password, and it's all small letters and numbers. Okay. What's the password? AForApple? Yeah, please. Yes. Just take a photo of the screen if you send it. Well, I was trying to make it easy for you. Are you connected now to your yeah. The Wi Fi or to your data? Yeah, please. Yeah. Alright. It's asking for a new password. It's asking for a new password. That works. There it is. Alright. Sounds cool. Yeah. Layout. Yeah. Did you allow? Let me say the Flex three. Please start please activate start team here in the system. That's I can't see nothing. I just see black. I only see a black screen. Please activate senior with system on remote. Yep. That just went off. You've turned off TeamViewer. You gotta you've you've switched it to you clicked off the TeamViewer. You need to reopen it. Reopen. It's probably gonna ask you to give me a new password. Is the laptop got plenty of battery, or do you need to connect the power adapter to it? Yeah. Because sometimes it doesn't work because of that. So that's Sunday. When you downloaded TeamView, did it give you for Windows or Apple option? And you selected Apple, or did you select the window? That's 97M. Oops. 97M. Oh, no. Q. Sorry. Q7. Okay. Here we go. Now it's kinda coming. Yeah. This is very slow. This got to do with your laptop as well. How old is your laptop? How old is your laptop? Your laptop. How old is it? A year, two years, two weeks, two months? Okay. Have you got Chrome on your computer? Alright. Can you open up your Chrome? Now the the what router will we using? Hang on a second. Let me just check. That was Petri Lane. Alright. Can you click on the next tab? Open up a new tab and write down tplinkwifi.net. There it is. Yep. Yeah. Advanced. Advanced. Click yeah. Proceed to TP Link. Yeah. Right there in the bottom, it's got proceed to TP Link Wi Fi dot. Can I have control of the mouse? Or well, no. It depend well, it should say there in TeamViewer. Click on TeamViewer. Down the bottom, you got where's Team URL? Down the on the app, down the bottom. Yeah. Click on that. Start team UI with a Mac. Grant access to this device. Okay. So it's got start team UI in macOS. Grant access. You need to click on those two. And we're lost oh, we've just lost you. Yeah. Yeah. You have to give me a new password. Yeah. Because that's. That's just the way it is, mate. I prefer that than to not have that security backup. You know what I mean? Did you grab the access as well? You say you clicked on Team UO with Mac OS. Did you also click on grant easy access to this device? No. I'm just gonna click on no. Not session code. You got start team you are with Mac OS. And then underneath that you got grand easy access to this device. Oh, okay. I don't wanna do that. Oh, you wanna close that? Yeah. Click on. Yeah. Just click on setup. Yeah. Just click on setup. The other ones, we're not gonna get this done properly. Okay. Click on the access, the team UI. Okay. Go back. We'll look out of this. Oh, yeah. Yep. Yep. Okay. Okay. You remember the password? No. The router password. Not neither of it. If that's the password, I've got it. It's fine. Okay. So let's go back here. You haven't got a VPN active, do you? Do you have a private VPN active on this? Okay. Oh, okay. That was it. There's nothing wrong with nothing wrong with this reboot. Just gonna quickly reboot it. No. There's nothing wrong with the router because there was zero package loss. That's rebooting. Right? Okay. Let's just wait. I'll I'll I'll probably lose connection and regain it. I'm not sure. But let's just wait. Let me know when it's fully rebooted. That's definitely not the router. So this one has been lost trying to reconnect. That'll reconnect once it comes to Has it fully rebooted yet? Oh, okay. So it's still got it. Yeah. No. Not yet. No. Okay. So it's disconnected. Yeah. You're gonna have to give me a new password. Sorry, mate. I'm just playing. So I don't have these problems with Windows. I don't even have Apple. I reckon then Apple, that keeps the doctor away. I don't know. And you have to reopen that team. You wanna come up with the yeah. Maybe just restart your laptop. Restart your device and then reopen it up again. Yes, please. Did you send that? Oh, that's better. It's something that's Alright. Doesn't make sense. I don't know why it's doing that, but your your ping is very high 87. It should be a lot lower than that. How many devices do you have online at the moment if you use this? Once you use the Wi Fi, how many devices do you normally use? Yeah. But that's that shouldn't be a problem. So you're on the dynamic IP. That's correct. Yep. Alright. Everything's good from here. I'm gonna log out of TeamViewer. I don't need need it anymore. What I need to do is just log a file with Opticom and see if they can fix that up in the next well, not tonight, sometime during tomorrow. And then we'll just reconnect. Yeah. Because, I mean, there's nothing wrong with your router and that's it. It could be could be an issue from the OptiComm side. Well, that's what it looks like anyway. And I said they had a lot of issues, a lot of problems. I wanna check one last thing. Yeah. You're gonna have to yeah. Just wait. Hang on a sec. I'm just checking something at the moment. What's your postcode? Okay. Let me say out. They're saying that there's no outages in that area. But then they have got some minor and major outages also in the area. So that could be affecting it. Alright. Look. Leave it with me. I'll log a phone, and, hopefully, we'll get this resolved either tonight or tomorrow. Yeah. No. Not a problem. That sounds like a plan. Oh, you sound like me tired, mate, ready to go to sleep. Yeah. That's right. Well, look. Sorry, mate. I mean, I'm just trying to see what it is. But, anyway, look. Just leave it with us. I'll log up on, and I'll get back to you as soon as possible. Alright. 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It's Alex tech support. Yeah. Is is there a problem with your Internet connection? Okay.\n\nOne second. Can I have the account holder's first name, please? A n u k u l. Okay. You're on the OptiPOM network?\n\nAnd hang on. Let's have a look, see what speed you're on. So you're on the 50 Mbps. What speed are you getting when you run a test now? Yeah.\n\nSo if you go to speedtest.net, what speed are you getting there? .Net. Yeah. Yeah. You can do it on the phone.\n\nIt's done through the Wi Fi. Yeah? Yeah. Not a problem. What's better you getting there?\n\n1.85. That's very that's very low. Do you have WhatsApp? Okay. Hang on a sec.\n\nThat's one of their I should Aussie Broadband. That should be Aussie Broadband. 51079969. Okay. So I've got you on WhatsApp.\n\nI'm just gonna text you on WhatsApp. Oh, they've already been texting you on WhatsApp. Okay. K. I'll just send you a text if you can just send me a photo of that speed test you just done.\n\nThat's weird. No. I think I remember talking talking to you. You're a non remarkable drive. Right?\n\nYeah. Look. I'm I'm not sure. Yeah. Just if you can just send me that photo so I can just have a look at something.\n\nOh, you did? Okay. Oh, that's a very good speed. So that's on speedtest.net. Yeah?\n\nDo you, by any chance, have no. I'm not yeah. I'm gonna let yeah. Well, if you do, Lot 222 your lot, 2229 Remarkable Drive, Mount Dundee Dunedin, Victoria. Right?\n\nOh, hang on. Let me just double check the address. Yeah. Mount Dundee 3217. Okay.\n\nBecause I'll be honest with you. I know that there's been a lot of issues lately with Super Networks. I know Super Networks bloody Opticon, they've been having a lot of issues with their network. So I'm not sure if that's it, but if you've got a laptop and I can have access from here to the router via TeamViewer. Or if you got TeamViewer or or any desk, I can check the router to see if there's any package loss or anything like that and maybe be able to fix it up from here.\n\nOkay. One second. Okay. Just one one Yeah. Just two secs.\n\nI'm just about ready. Hang on. I'll just put you on hold for a sec. Thank you. Alright.\n\nHang on a sec. I'll just put you on hands free. Okay? You there? Hello?\n\nHow can you do that? Sorry. I just put you on hands. Do you have that installed in your laptop, TeamViewer? You have TeamViewer just texted to in installing the laptop?\n\nYeah. But just install it for for purpose only. Okay? Because otherwise, they'll charge you for it. This place for free, and it's highly encrypted.\n\nAnd there's one way that we have access over the Internet to make sure that everything's running properly. Otherwise, I'm just gonna have to log a fault and find out why that's happening. So when you download TeamViewer, you download it for support, and it'll come up with a partner ID and a password. I just need the partner ID first. And then when it can That's for you.\n\nJust download. Yeah. No worries. No. No.\n\nDownload TeamViewer for support purpose only. Click support. That's something else. You know, we only we've we've been working with TeamViewer for the last lot of many, many years, and every year, it it it it's a German product. It's highly encrypted, and we've never had any any issues with it.\n\nTake your time. No stress. Alright? Yeah. No.\n\nI'm just saying don't don't rush it. Just take your time. It's no no you know what I mean? I'm I'm I've got nowhere to go. So You're in Victoria.\n\nRight? No. That's alright. Oh, really? Once it's download, just you can take off your hotspot and yeah.\n\nWhen did this start to happen? Oh, really? So okay. So we have a bit of a history here, man, which goes back to white to brown. Okay.\n\nSo we got the alright. I think I remember. I think I was the one that helped you get connected. I think I was the one that helped you get connected. Myself, Dom.\n\nI think I spoke to you. Yeah. Yeah. A couple of weeks ago. Yeah.\n\nAnd it's already oh, the Opticon, mate. Look. I know I knew the owner of Opticon, the guy that actually created this network. When he had it, mate, everything was working brilliant. Then they got brought out by a group called Unity Group, and then Unity Group got brought out by some other group.\n\nBut ever since that happened, Opticom hasn't been the same. But I think Aussie Broadband has something to do with with OptiComm, and that's probably why you're saying Aussie Broadband or something like that when you're doing the speed test maybe. Yeah. Oh, that so you could do it before. That's weird.\n\nStill downloading, is it? What? Ten minutes. Can you send me a photo of that? Ten minutes.\n\nYou're downloading TeamViewer. Right? You're downloading TeamViewer. Right? That shouldn't take that long even if it's you're using 2.1 download.\n\nTing u at dot g m g. I'm just gonna send you the the link. Alright? Because you got the wrong number. That one there.\n\nBecause I think you're downloading it from some other from some other source. Yeah. Because you want it doesn't support mobile phones or anything like that. I don't think it supports any other devices except for a PC or a laptop. But if you click on if you stop downloading the other one and just start on this one, you're gonna find it'd be a lot faster because for some reason, you got here t u at dot d m g.\n\nI don't know who d m g is, and that could be not a scam, but they might want you to download all this other stuff that's coming down with them. That's why it's taking too long. It's I'll I'll stop that and just click on the link I sent you, please. We just got we do a lot of mobile phones as well, and we just we do we do mobile phones and mobile plans and all that stuff. So today, we're comparing a Shyamie.\n\nWhat was it? Xiaomi. Anyway, Xiaomi is the brand. They've come up a long way. It's got one forty four gigahertz for the screen touch screen.\n\n399. And I'm comparing it to the iPhone 17 Pro. It's about $2.5. And I tell you what, there's absolutely no difference between one and the other. Alright.\n\nThanks. I think they're getting a little bit too expensive on the other hand. Must be the weather. Did you stop downloading the other one? In the one that I sent you.\n\nRight? You're on a four g or five g plan with your your data? Can't really find. Well, it shouldn't be that. So it could be your PC then.\n\nIt'll probably take a while for it to come up the top there. Yeah. Because it's picking up the IP address, and then it'll start downloading. And it started now? And you're connected to the Wi Fi or to the the hospital?\n\nWhat laptop is it? Is it a Windows or Apple? Oh, no. There you go. Oh, say no more.\n\nI risk my case. Say no more. I risk my case. I don't want to look at Apple computers. They're so rich.\n\nThey're so limited, and you can do what you can with Windows at a more high yet secure level. I I really I reckon those Apple laptops, they should either release versions with the same as Windows because the crack all inside those laptops is the same as what Windows use. So everything Apple has is copy from Windows and from Nokia. A lot of people didn't know that. Same speed?\n\nOkay. So the other one was probably dot b and g was allow probably one allowing you to download all their other stuff that they wanna cross sell. If you download something, always go to the original source. So once it's you get the it'll tell you for support. Click on support, then it'll come up with the partner ID.\n\nI want that first, and then I want the the password, please. Just just you could just press it to me if you want on WhatsApp or take a photo, whatever is easy for you. Yep. Yep. It's gonna ask me for the password, and it's all small letters and numbers.\n\nOkay. What's the password? AForApple? Yeah, please. Yes.\n\nJust take a photo of the screen if you send it. Well, I was trying to make it easy for you. Are you connected now to your yeah. The Wi Fi or to your data? Yeah, please.\n\nYeah. Alright. It's asking for a new password. It's asking for a new password. That works.\n\nThere it is. Alright. Sounds cool. Yeah. Layout.\n\nYeah. Did you allow? Let me say the Flex three. Please start please activate start team here in the system. That's I can't see nothing.\n\nI just see black. I only see a black screen. Please activate senior with system on remote. Yep. That just went off.\n\nYou've turned off TeamViewer. You gotta you've you've switched it to you clicked off the TeamViewer. You need to reopen it. Reopen. It's probably gonna ask you to give me a new password.\n\nIs the laptop got plenty of battery, or do you need to connect the power adapter to it? Yeah. Because sometimes it doesn't work because of that. So that's Sunday. When you downloaded TeamView, did it give you for Windows or Apple option?\n\nAnd you selected Apple, or did you select the window? That's 97M. Oops. 97M. Oh, no.\n\nQ. Sorry. Q7. Okay. Here we go.\n\nNow it's kinda coming. Yeah. This is very slow. This got to do with your laptop as well. How old is your laptop?\n\nHow old is your laptop? Your laptop. How old is it? A year, two years, two weeks, two months? Okay.\n\nHave you got Chrome on your computer? Alright. Can you open up your Chrome? Now the the what router will we using? Hang on a second.\n\nLet me just check. That was Petri Lane. Alright. Can you click on the next tab? Open up a new tab and write down tplinkwifi.net.\n\nThere it is. Yep. Yeah. Advanced. Advanced.\n\nClick yeah. Proceed to TP Link. Yeah. Right there in the bottom, it's got proceed to TP Link Wi Fi dot. Can I have control of the mouse?\n\nOr well, no. It depend well, it should say there in TeamViewer. Click on TeamViewer. Down the bottom, you got where's Team URL? Down the on the app, down the bottom.\n\nYeah. Click on that. Start team UI with a Mac. Grant access to this device. Okay.\n\nSo it's got start team UI in macOS. Grant access. You need to click on those two. And we're lost oh, we've just lost you. Yeah.\n\nYeah. You have to give me a new password. Yeah. Because that's. That's just the way it is, mate.\n\nI prefer that than to not have that security backup. You know what I mean? Did you grab the access as well? You say you clicked on Team UO with Mac OS. Did you also click on grant easy access to this device?\n\nNo. I'm just gonna click on no. Not session code. You got start team you are with Mac OS. And then underneath that you got grand easy access to this device.\n\nOh, okay. I don't wanna do that. Oh, you wanna close that? Yeah. Click on.\n\nYeah. Just click on setup. Yeah. Just click on setup. The other ones, we're not gonna get this done properly.\n\nOkay. Click on the access, the team UI. Okay. Go back. We'll look out of this.\n\nOh, yeah. Yep. Yep. Okay. Okay.\n\nYou remember the password? No. The router password. Not neither of it. If that's the password, I've got it.\n\nIt's fine. Okay. So let's go back here. You haven't got a VPN active, do you? Do you have a private VPN active on this?\n\nOkay. Oh, okay. That was it. There's nothing wrong with nothing wrong with this reboot. Just gonna quickly reboot it.\n\nNo. There's nothing wrong with the router because there was zero package loss. That's rebooting. Right? Okay.\n\nLet's just wait. I'll I'll I'll probably lose connection and regain it. I'm not sure. But let's just wait. Let me know when it's fully rebooted.\n\nThat's definitely not the router. So this one has been lost trying to reconnect. That'll reconnect once it comes to Has it fully rebooted yet? Oh, okay. So it's still got it.\n\nYeah. No. Not yet. No. Okay.\n\nSo it's disconnected. Yeah. You're gonna have to give me a new password. Sorry, mate. I'm just playing.\n\nSo I don't have these problems with Windows. I don't even have Apple. I reckon then Apple, that keeps the doctor away. I don't know. And you have to reopen that team.\n\nYou wanna come up with the yeah. Maybe just restart your laptop. Restart your device and then reopen it up again. Yes, please. Did you send that?\n\nOh, that's better. It's something that's Alright. Doesn't make sense. I don't know why it's doing that, but your your ping is very high 87. It should be a lot lower than that.\n\nHow many devices do you have online at the moment if you use this? Once you use the Wi Fi, how many devices do you normally use? Yeah. But that's that shouldn't be a problem. So you're on the dynamic IP.\n\nThat's correct. Yep. Alright. Everything's good from here. I'm gonna log out of TeamViewer.\n\nI don't need need it anymore. What I need to do is just log a file with Opticom and see if they can fix that up in the next well, not tonight, sometime during tomorrow. And then we'll just reconnect. Yeah. Because, I mean, there's nothing wrong with your router and that's it.\n\nIt could be could be an issue from the OptiComm side. Well, that's what it looks like anyway. And I said they had a lot of issues, a lot of problems. I wanna check one last thing. Yeah.\n\nYou're gonna have to yeah. Just wait. Hang on a sec. I'm just checking something at the moment. What's your postcode?\n\nOkay. Let me say out. They're saying that there's no outages in that area. But then they have got some minor and major outages also in the area. So that could be affecting it.\n\nAlright. Look. Leave it with me. I'll log a phone, and, hopefully, we'll get this resolved either tonight or tomorrow. Yeah.\n\nNo. Not a problem. That sounds like a plan. Oh, you sound like me tired, mate, ready to go to sleep. Yeah.\n\nThat's right. Well, look. Sorry, mate. I mean, I'm just trying to see what it is. But, anyway, look.\n\nJust leave it with us. I'll log up on, and I'll get back to you as soon as possible. Alright. Have a good night, mate.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.02252342738211155},{"text":"It's Alex tech support.","start":1.28,"end":2.82,"sentiment":"neutral","sentiment_score":0.0297372592613101},{"text":"Yeah.","start":12.559999,"end":12.799999,"sentiment":"neutral","sentiment_score":0.0022676698863506317},{"text":"Is is there a problem with your Internet connection?","start":12.799999,"end":14.82,"sentiment":"neutral","sentiment_score":-0.0790659607284599},{"text":"Okay.","start":31.4,"end":31.880001,"sentiment":"neutral","sentiment_score":-0.009962044656276705}],"sentiment":"neutral","sentiment_score":-0.03611347230616957,"num_words":16,"start":0.71999997,"end":31.880001},{"sentences":[{"text":"One second.","start":31.880001,"end":32.62,"sentiment":"neutral","sentiment_score":-0.0062873451970517635},{"text":"Can I have the account holder's first name, please?","start":34.2,"end":37.02,"sentiment":"neutral","sentiment_score":0.029511710214946005},{"text":"A n u k u l.","start":40.2,"end":44.54,"sentiment":"neutral","sentiment_score":0.012029443867504597},{"text":"Okay.","start":49.515003,"end":49.835003,"sentiment":"neutral","sentiment_score":0.03252700716257095},{"text":"You're on the OptiPOM network?","start":49.835003,"end":51.615,"sentiment":"neutral","sentiment_score":0.046853382140398026}],"sentiment":"neutral","sentiment_score":0.025739186200434746,"num_words":23,"start":31.880001,"end":51.615},{"sentences":[{"text":"And hang on.","start":53.515,"end":54.555,"sentiment":"neutral","sentiment_score":0.052460952351490654},{"text":"Let's have a look, see what speed you're on.","start":54.555,"end":56.655003,"sentiment":"neutral","sentiment_score":0.06569376753436194},{"text":"So you're on the 50 Mbps.","start":58.07,"end":59.929996,"sentiment":"neutral","sentiment_score":0.05193433786431948},{"text":"What speed are you getting when you run a test now?","start":60.149998,"end":62.57,"sentiment":"neutral","sentiment_score":0.048158824782479896},{"text":"Yeah.","start":65.11,"end":65.61,"sentiment":"neutral","sentiment_score":0.037414271384477615}],"sentiment":"neutral","sentiment_score":0.05424647120138009,"num_words":30,"start":53.515,"end":65.61},{"sentences":[{"text":"So if you go to speedtest.net, what speed are you getting there?","start":67.67,"end":76.665,"sentiment":"neutral","sentiment_score":0.029341491249700386},{"text":".Net.","start":76.665,"end":77.225,"sentiment":"neutral","sentiment_score":0.008382375352084637},{"text":"Yeah.","start":77.225,"end":77.725,"sentiment":"neutral","sentiment_score":0.012036902830004692},{"text":"Yeah.","start":82.105,"end":82.265,"sentiment":"neutral","sentiment_score":0.06147909536957741},{"text":"You can do it on the phone.","start":82.265,"end":83.225,"sentiment":"neutral","sentiment_score":0.06675354125244277}],"sentiment":"neutral","sentiment_score":0.04096686624159867,"num_words":22,"start":67.67,"end":83.225},{"sentences":[{"text":"It's done through the Wi Fi.","start":83.225,"end":84.505005,"sentiment":"neutral","sentiment_score":0.03375586525847515},{"text":"Yeah?","start":84.505005,"end":85.005005,"sentiment":"neutral","sentiment_score":0.02161690965294838},{"text":"Yeah.","start":87.04,"end":87.54,"sentiment":"neutral","sentiment_score":0.0435471311211586},{"text":"Not a problem.","start":87.6,"end":88.42,"sentiment":"neutral","sentiment_score":0.08532161513964336},{"text":"What's better you getting there?","start":156.175,"end":157.635,"sentiment":"neutral","sentiment_score":-0.06396375298500061}],"sentiment":"neutral","sentiment_score":0.012740332051180303,"num_words":16,"start":83.225,"end":157.635},{"sentences":[{"text":"1.85.","start":171.11,"end":172.23001,"sentiment":"neutral","sentiment_score":-0.04966048523783684},{"text":"That's very that's very low.","start":172.23001,"end":173.85,"sentiment":"neutral","sentiment_score":-0.2698744386434555},{"text":"Do you have WhatsApp?","start":174.23001,"end":175.45001,"sentiment":"neutral","sentiment_score":-0.08267713151872158},{"text":"Okay.","start":177.75,"end":178.07,"sentiment":"neutral","sentiment_score":-0.014195709489285946},{"text":"Hang on a sec.","start":178.07,"end":179.13,"sentiment":"neutral","sentiment_score":-0.014063910115510225}],"sentiment":"neutral","sentiment_score":-0.12001283696542184,"num_words":15,"start":171.11,"end":179.13},{"sentences":[{"text":"That's one of their I should Aussie Broadband.","start":182.725,"end":185.365,"sentiment":"neutral","sentiment_score":-0.01185983035247773},{"text":"That should be Aussie Broadband.","start":185.365,"end":186.66501,"sentiment":"neutral","sentiment_score":0.029423332214355467},{"text":"51079969.","start":193.205,"end":202.15,"sentiment":"neutral","sentiment_score":0.012582770548760893},{"text":"Okay.","start":204.45,"end":204.93,"sentiment":"neutral","sentiment_score":0.04157368093729019},{"text":"So I've got you on WhatsApp.","start":204.93,"end":207.81,"sentiment":"neutral","sentiment_score":0.04661008218924204}],"sentiment":"neutral","sentiment_score":0.0183835696606409,"num_words":21,"start":182.725,"end":207.81},{"sentences":[{"text":"I'm just gonna text you on WhatsApp.","start":207.81,"end":209.32999,"sentiment":"neutral","sentiment_score":0.040422674268484116},{"text":"Oh, they've already been texting you on WhatsApp.","start":209.32999,"end":211.40999,"sentiment":"neutral","sentiment_score":0.01357737893704325},{"text":"Okay.","start":211.40999,"end":211.90999,"sentiment":"neutral","sentiment_score":0.06319089233875275},{"text":"K.","start":213.455,"end":213.955,"sentiment":"neutral","sentiment_score":0.0617552250623703},{"text":"I'll just send you a text if you can just send me a photo of that speed test you just done.","start":223.855,"end":227.715,"sentiment":"neutral","sentiment_score":0.1033903867715881}],"sentiment":"neutral","sentiment_score":0.07072952607842653,"num_words":38,"start":207.81,"end":227.715},{"sentences":[{"text":"That's weird.","start":232.38,"end":238.86,"sentiment":"neutral","sentiment_score":-0.06420570379123092},{"text":"No.","start":238.86,"end":239.02,"sentiment":"neutral","sentiment_score":-0.1560118943452835},{"text":"I think I remember talking talking to you.","start":239.02,"end":240.94,"sentiment":"neutral","sentiment_score":-0.10337840113788843},{"text":"You're a non remarkable drive.","start":240.94,"end":243.02,"sentiment":"neutral","sentiment_score":-0.24422552585601806},{"text":"Right?","start":243.02,"end":243.52,"sentiment":"neutral","sentiment_score":-0.05914776027202606}],"sentiment":"neutral","sentiment_score":-0.14068975885782173,"num_words":17,"start":232.38,"end":243.52},{"sentences":[{"text":"Yeah.","start":262.87997,"end":263.03998,"sentiment":"neutral","sentiment_score":-0.11447777599096298},{"text":"Look.","start":263.03998,"end":263.36,"sentiment":"neutral","sentiment_score":-0.09434039890766144},{"text":"I'm I'm not sure.","start":263.36,"end":264.81998,"sentiment":"neutral","sentiment_score":-0.0997948870062828},{"text":"Yeah.","start":266.72,"end":266.96,"sentiment":"neutral","sentiment_score":-0.02493689581751823},{"text":"Just if you can just send me that photo so I can just have a look at something.","start":266.96,"end":271.22,"sentiment":"neutral","sentiment_score":0.003276138152513239}],"sentiment":"neutral","sentiment_score":-0.022958565279841425,"num_words":25,"start":262.87997,"end":271.22},{"sentences":[{"text":"Oh, you did?","start":273.125,"end":273.685,"sentiment":"neutral","sentiment_score":0.008595223228136698},{"text":"Okay.","start":273.685,"end":274.185,"sentiment":"neutral","sentiment_score":0.034534912556409836},{"text":"Oh, that's a very good speed.","start":274.48502,"end":276.98502,"sentiment":"neutral","sentiment_score":0.32689766585826874},{"text":"So that's on speedtest.net.","start":279.125,"end":281.925,"sentiment":"neutral","sentiment_score":0.13946223631501198},{"text":"Yeah?","start":281.925,"end":282.425,"sentiment":"neutral","sentiment_score":0.0626603215932846}],"sentiment":"neutral","sentiment_score":0.17614772294958433,"num_words":15,"start":273.125,"end":282.425},{"sentences":[{"text":"Do you, by any chance, have no.","start":286.95,"end":292.15,"sentiment":"neutral","sentiment_score":0.010447407806558269},{"text":"I'm not yeah.","start":292.15,"end":292.55,"sentiment":"neutral","sentiment_score":-0.05071713402867317},{"text":"I'm gonna let yeah.","start":292.55,"end":293.35,"sentiment":"neutral","sentiment_score":-0.0033649192191660404},{"text":"Well, if you do, Lot 222 your lot, 2229 Remarkable Drive, Mount Dundee Dunedin, Victoria.","start":293.35,"end":303.375,"sentiment":"neutral","sentiment_score":0.024756747546295324},{"text":"Right?","start":303.43503,"end":303.93503,"sentiment":"neutral","sentiment_score":0.02693934366106987}],"sentiment":"neutral","sentiment_score":0.010193711084624132,"num_words":30,"start":286.95,"end":303.93503},{"sentences":[{"text":"Oh, hang on.","start":309.435,"end":309.915,"sentiment":"neutral","sentiment_score":0.003179811562101046},{"text":"Let me just double check the address.","start":309.915,"end":311.695,"sentiment":"neutral","sentiment_score":0.0035340344267232077},{"text":"Yeah.","start":313.75998,"end":314.08,"sentiment":"neutral","sentiment_score":0.011206407099962234},{"text":"Mount Dundee 3217.","start":314.08,"end":317.6,"sentiment":"neutral","sentiment_score":0.0035847058364500604},{"text":"Okay.","start":317.6,"end":318.1,"sentiment":"neutral","sentiment_score":0.0007968535646796227}],"sentiment":"neutral","sentiment_score":0.003802336923157175,"num_words":15,"start":309.435,"end":318.1},{"sentences":[{"text":"Because I'll be honest with you.","start":470.295,"end":471.655,"sentiment":"neutral","sentiment_score":-0.12022644778092702},{"text":"I know that there's been a lot of issues lately with Super Networks.","start":471.655,"end":476.475,"sentiment":"neutral","sentiment_score":-0.12583332394178098},{"text":"I know Super Networks bloody Opticon, they've been having a lot of issues with their network.","start":476.695,"end":482.65,"sentiment":"neutral","sentiment_score":-0.1234825688879937},{"text":"So I'm not sure if that's it, but if you've got a laptop and I can have access from here to the router via TeamViewer.","start":483.50998,"end":494.805,"sentiment":"neutral","sentiment_score":-0.02553146384656429},{"text":"Or if you got TeamViewer or or any desk, I can check the router to see if there's any package loss or anything like that and maybe be able to fix it up from here.","start":495.26498,"end":506.16498,"sentiment":"neutral","sentiment_score":-0.024610871715205058}],"sentiment":"neutral","sentiment_score":-0.061395580066662084,"num_words":95,"start":470.295,"end":506.16498},{"sentences":[{"text":"Okay.","start":511.92,"end":512.42004,"sentiment":"neutral","sentiment_score":0.03790849819779396},{"text":"One second.","start":512.48,"end":513.38,"sentiment":"neutral","sentiment_score":0.031041310168802738},{"text":"Okay.","start":521.825,"end":522.065,"sentiment":"neutral","sentiment_score":0.04006368666887283},{"text":"Just one one Yeah.","start":522.065,"end":554.505,"sentiment":"neutral","sentiment_score":0.043634300120174885},{"text":"Just two secs.","start":554.505,"end":555.705,"sentiment":"neutral","sentiment_score":0.06390124683578809}],"sentiment":"neutral","sentiment_score":0.0460268860174851,"num_words":11,"start":511.92,"end":555.705},{"sentences":[{"text":"I'm just about ready.","start":555.705,"end":556.905,"sentiment":"neutral","sentiment_score":0.07715202867984772},{"text":"Hang on.","start":556.905,"end":557.645,"sentiment":"neutral","sentiment_score":0.025460416451096535},{"text":"I'll just put you on hold for a sec.","start":560.585,"end":562.28503,"sentiment":"neutral","sentiment_score":0.027234492616520986},{"text":"Thank you.","start":563.305,"end":564.04504,"sentiment":"positive","sentiment_score":0.590219646692276},{"text":"Alright.","start":589.025,"end":589.525,"sentiment":"neutral","sentiment_score":0.21017304062843323}],"sentiment":"neutral","sentiment_score":0.11084731751018101,"num_words":18,"start":555.705,"end":589.525},{"sentences":[{"text":"Hang on a sec.","start":589.66504,"end":590.72504,"sentiment":"neutral","sentiment_score":0.1146621685475111},{"text":"I'll just put you on hands free.","start":592.11,"end":593.70996,"sentiment":"neutral","sentiment_score":0.13325309540544236},{"text":"Okay?","start":593.70996,"end":594.20996,"sentiment":"neutral","sentiment_score":0.07731002569198608},{"text":"You there?","start":597.47,"end":598.12994,"sentiment":"neutral","sentiment_score":0.039073023945093155},{"text":"Hello?","start":600.35,"end":600.85,"sentiment":"neutral","sentiment_score":0.04306626319885254}],"sentiment":"neutral","sentiment_score":0.10599617858727774,"num_words":15,"start":589.66504,"end":600.85},{"sentences":[{"text":"How can you do that?","start":604.58997,"end":605.73,"sentiment":"neutral","sentiment_score":0.07232777401804924},{"text":"Sorry.","start":606.95496,"end":607.195,"sentiment":"neutral","sentiment_score":-0.06682873517274857},{"text":"I just put you on hands.","start":607.195,"end":608.505,"sentiment":"neutral","sentiment_score":-0.04658033015827338},{"text":"Do you have that installed in your laptop, TeamViewer?","start":621.32,"end":624.22,"sentiment":"neutral","sentiment_score":0.004548223740938637},{"text":"You have TeamViewer just texted to in installing the laptop?","start":626.83997,"end":630.69995,"sentiment":"neutral","sentiment_score":-0.021685042418539524}],"sentiment":"neutral","sentiment_score":-0.0051802663402932304,"num_words":31,"start":604.58997,"end":630.69995},{"sentences":[{"text":"Yeah.","start":633.575,"end":633.735,"sentiment":"neutral","sentiment_score":0.0013172812759876251},{"text":"But just install it for for purpose only.","start":633.735,"end":636.055,"sentiment":"neutral","sentiment_score":-0.013067340711131692},{"text":"Okay?","start":636.055,"end":636.555,"sentiment":"neutral","sentiment_score":-0.009225244633853436},{"text":"Because otherwise, they'll charge you for it.","start":637.815,"end":639.835,"sentiment":"neutral","sentiment_score":-0.13917091808148793},{"text":"This place for free, and it's highly encrypted.","start":640.615,"end":643.115,"sentiment":"neutral","sentiment_score":0.12965645827353}],"sentiment":"neutral","sentiment_score":-0.0019756579771637917,"num_words":25,"start":633.575,"end":643.115},{"sentences":[{"text":"And there's one way that we have access over the Internet to make sure that everything's running properly.","start":644.21497,"end":654.4,"sentiment":"neutral","sentiment_score":0.08758778290616141},{"text":"Otherwise, I'm just gonna have to log a fault and find out why that's happening.","start":655.58,"end":660.48,"sentiment":"neutral","sentiment_score":-0.16031807536880174},{"text":"So when you download TeamViewer, you download it for support, and it'll come up with a partner ID and a password.","start":661.02,"end":667.835,"sentiment":"neutral","sentiment_score":0.051857623049900645},{"text":"I just need the partner ID first.","start":667.835,"end":669.935,"sentiment":"neutral","sentiment_score":0.016691360622644424},{"text":"And then when it can That's for you.","start":671.515,"end":684.66,"sentiment":"neutral","sentiment_score":0.049460163223557174}],"sentiment":"neutral","sentiment_score":0.011207824289474798,"num_words":69,"start":644.21497,"end":684.66},{"sentences":[{"text":"Just download.","start":684.66,"end":685.37994,"sentiment":"neutral","sentiment_score":0.05473010800778866},{"text":"Yeah.","start":685.37994,"end":685.54,"sentiment":"neutral","sentiment_score":0.03479564189910889},{"text":"No worries.","start":685.54,"end":686.27997,"sentiment":"neutral","sentiment_score":0.022069349884986877},{"text":"No.","start":694.015,"end":694.09503,"sentiment":"neutral","sentiment_score":-0.07607097923755646},{"text":"No.","start":694.09503,"end":694.335,"sentiment":"neutral","sentiment_score":-0.05633316934108734}],"sentiment":"neutral","sentiment_score":0.007998629872288023,"num_words":7,"start":684.66,"end":694.335},{"sentences":[{"text":"Download TeamViewer for support purpose only.","start":694.335,"end":697.715,"sentiment":"neutral","sentiment_score":-0.04962706317504247},{"text":"Click support.","start":699.055,"end":699.775,"sentiment":"neutral","sentiment_score":0.012951469980180264},{"text":"That's something else.","start":699.775,"end":700.755,"sentiment":"neutral","sentiment_score":0.007758010023583968},{"text":"You know, we only we've we've been working with TeamViewer for the last lot of many, many years, and every year, it it it it's a German product.","start":702.175,"end":712.32,"sentiment":"neutral","sentiment_score":0.10773499855505568},{"text":"It's highly encrypted, and we've never had any any issues with it.","start":713.42,"end":719.12,"sentiment":"neutral","sentiment_score":0.19513090203205744}],"sentiment":"neutral","sentiment_score":0.10018755637072757,"num_words":51,"start":694.335,"end":719.12},{"sentences":[{"text":"Take your time.","start":747.17,"end":747.81,"sentiment":"neutral","sentiment_score":0.2159676750500997},{"text":"No stress.","start":747.81,"end":748.29,"sentiment":"neutral","sentiment_score":0.13353683799505234},{"text":"Alright?","start":748.29,"end":748.79,"sentiment":"neutral","sentiment_score":0.13397467136383057},{"text":"Yeah.","start":752.245,"end":752.645,"sentiment":"neutral","sentiment_score":0.034396540373563766},{"text":"No.","start":752.645,"end":752.805,"sentiment":"neutral","sentiment_score":-0.08569420874118805}],"sentiment":"neutral","sentiment_score":0.12470671301707625,"num_words":8,"start":747.17,"end":752.805},{"sentences":[{"text":"I'm just saying don't don't rush it.","start":752.805,"end":754.72504,"sentiment":"neutral","sentiment_score":-0.13827816716262273},{"text":"Just take your time.","start":754.72504,"end":755.60504,"sentiment":"neutral","sentiment_score":-0.08596283197402954},{"text":"It's no no you know what I mean?","start":755.60504,"end":756.805,"sentiment":"neutral","sentiment_score":-0.20076772198081017},{"text":"I'm I'm I've got nowhere to go.","start":756.805,"end":758.805,"sentiment":"neutral","sentiment_score":-0.30002960775579723},{"text":"So You're in Victoria.","start":758.805,"end":833.585,"sentiment":"neutral","sentiment_score":0.008875336847268045}],"sentiment":"neutral","sentiment_score":-0.16608820602608224,"num_words":30,"start":752.805,"end":833.585},{"sentences":[{"text":"Right?","start":833.645,"end":834.145,"sentiment":"neutral","sentiment_score":0.03730478137731552},{"text":"No.","start":850.31,"end":850.55,"sentiment":"neutral","sentiment_score":-0.18797311186790464},{"text":"That's alright.","start":850.55,"end":851.29,"sentiment":"neutral","sentiment_score":-0.11189901456236838},{"text":"Oh, really?","start":887.175,"end":890.71497,"sentiment":"neutral","sentiment_score":-0.08905293978750706},{"text":"Once it's download, just you can take off your hotspot and yeah.","start":893.255,"end":898.475,"sentiment":"neutral","sentiment_score":-0.030144721269607544}],"sentiment":"neutral","sentiment_score":-0.0507949385792017,"num_words":18,"start":833.645,"end":898.475},{"sentences":[{"text":"When did this start to happen?","start":908.64996,"end":910.19,"sentiment":"neutral","sentiment_score":-0.045544737949967384},{"text":"Oh, really?","start":914.08997,"end":914.75,"sentiment":"neutral","sentiment_score":-0.04421748220920563},{"text":"So okay.","start":925.855,"end":926.57495,"sentiment":"neutral","sentiment_score":-0.01037693303078413},{"text":"So we have a bit of a history here, man, which goes back to white to brown.","start":926.57495,"end":934.04004,"sentiment":"neutral","sentiment_score":0.0017610286526820239},{"text":"Okay.","start":935.62006,"end":936.10004,"sentiment":"neutral","sentiment_score":0.043016016483306885}],"sentiment":"neutral","sentiment_score":-0.01105370552146009,"num_words":28,"start":908.64996,"end":936.10004},{"sentences":[{"text":"So we got the alright.","start":936.10004,"end":939.30005,"sentiment":"neutral","sentiment_score":0.06052126735448837},{"text":"I think I remember.","start":939.30005,"end":940.10004,"sentiment":"neutral","sentiment_score":0.08013072237372398},{"text":"I think I was the one that helped you get connected.","start":940.10004,"end":942.84,"sentiment":"neutral","sentiment_score":0.14057215574112805},{"text":"I think I was the one that helped you get connected.","start":945.15497,"end":947.415,"sentiment":"neutral","sentiment_score":0.1385501819578084},{"text":"Myself, Dom.","start":950.83496,"end":951.795,"sentiment":"neutral","sentiment_score":0.02569073997437954}],"sentiment":"neutral","sentiment_score":0.11348049760316357,"num_words":33,"start":936.10004,"end":951.795},{"sentences":[{"text":"I think I spoke to you.","start":951.795,"end":953.33496,"sentiment":"neutral","sentiment_score":0.018035200890153646},{"text":"Yeah.","start":954.995,"end":955.235,"sentiment":"neutral","sentiment_score":0.04552115872502327},{"text":"Yeah.","start":955.235,"end":955.39496,"sentiment":"neutral","sentiment_score":0.04527943953871727},{"text":"A couple of weeks ago.","start":955.39496,"end":956.355,"sentiment":"neutral","sentiment_score":0.03633477278053761},{"text":"Yeah.","start":956.355,"end":956.595,"sentiment":"neutral","sentiment_score":0.04614663869142532}],"sentiment":"neutral","sentiment_score":0.030488021871341125,"num_words":14,"start":951.795,"end":956.595},{"sentences":[{"text":"And it's already oh, the Opticon, mate.","start":956.595,"end":959.33496,"sentiment":"neutral","sentiment_score":0.08626405149698257},{"text":"Look.","start":961.29004,"end":961.53,"sentiment":"neutral","sentiment_score":0.12449610233306883},{"text":"I know I knew the owner of Opticon, the guy that actually created this network.","start":961.53,"end":965.87,"sentiment":"neutral","sentiment_score":0.17306394179662068},{"text":"When he had it, mate, everything was working brilliant.","start":967.21,"end":970.99,"sentiment":"positive","sentiment_score":0.35739128126038444},{"text":"Then they got brought out by a group called Unity Group, and then Unity Group got brought out by some other group.","start":972.535,"end":979.255,"sentiment":"neutral","sentiment_score":0.04551553311334415}],"sentiment":"neutral","sentiment_score":0.13966975647404237,"num_words":54,"start":956.595,"end":979.255},{"sentences":[{"text":"But ever since that happened, Opticom hasn't been the same.","start":979.255,"end":983.835,"sentiment":"neutral","sentiment_score":-0.08963588513433933},{"text":"But I think Aussie Broadband has something to do with with OptiComm, and that's probably why you're saying Aussie Broadband or something like that when you're doing the speed test maybe.","start":999.665,"end":1012.97003,"sentiment":"neutral","sentiment_score":-0.060994726996268},{"text":"Yeah.","start":1013.51,"end":1014.01,"sentiment":"neutral","sentiment_score":-0.005947370082139969},{"text":"Oh, that so you could do it before.","start":1014.39,"end":1022.25,"sentiment":"neutral","sentiment_score":-0.01435094012413174},{"text":"That's weird.","start":1047.0,"end":1047.82,"sentiment":"neutral","sentiment_score":-0.13549000769853592}],"sentiment":"neutral","sentiment_score":-0.06113327489807629,"num_words":52,"start":979.255,"end":1047.82},{"sentences":[{"text":"Still downloading, is it?","start":1116.6849,"end":1118.225,"sentiment":"neutral","sentiment_score":0.0008896919898688793},{"text":"What?","start":1122.125,"end":1122.625,"sentiment":"neutral","sentiment_score":-0.017325744032859802},{"text":"Ten minutes.","start":1124.7,"end":1125.34,"sentiment":"neutral","sentiment_score":-0.004025783622637391},{"text":"Can you send me a photo of that?","start":1125.34,"end":1130.96,"sentiment":"neutral","sentiment_score":0.0034506056108511984},{"text":"Ten minutes.","start":1131.8999,"end":1132.64,"sentiment":"neutral","sentiment_score":0.004501588409766555}],"sentiment":"neutral","sentiment_score":0.0008699693169225665,"num_words":17,"start":1116.6849,"end":1132.64},{"sentences":[{"text":"You're downloading TeamViewer.","start":1133.4199,"end":1134.72,"sentiment":"neutral","sentiment_score":0.004922323239346345},{"text":"Right?","start":1134.86,"end":1135.36,"sentiment":"neutral","sentiment_score":0.0016042189672589302},{"text":"You're downloading TeamViewer.","start":1138.005,"end":1139.545,"sentiment":"neutral","sentiment_score":-0.008641882178684076},{"text":"Right?","start":1139.685,"end":1140.185,"sentiment":"neutral","sentiment_score":0.010332614183425903},{"text":"That shouldn't take that long even if it's you're using 2.1 download.","start":1143.125,"end":1147.2251,"sentiment":"neutral","sentiment_score":-0.006732558831572533}],"sentiment":"neutral","sentiment_score":-0.004000627482309937,"num_words":20,"start":1133.4199,"end":1147.2251},{"sentences":[{"text":"Ting u at dot g m g.","start":1155.02,"end":1157.4401,"sentiment":"neutral","sentiment_score":0.011824047991207667},{"text":"I'm just gonna send you the the link.","start":1215.78,"end":1218.18,"sentiment":"neutral","sentiment_score":0.012531730346381664},{"text":"Alright?","start":1218.18,"end":1218.68,"sentiment":"neutral","sentiment_score":0.012816093862056732},{"text":"Because you got the wrong number.","start":1220.18,"end":1221.72,"sentiment":"neutral","sentiment_score":-0.28944914291302365},{"text":"That one there.","start":1223.5751,"end":1235.675,"sentiment":"neutral","sentiment_score":-0.25893422464529675}],"sentiment":"neutral","sentiment_score":-0.09270637035369873,"num_words":25,"start":1155.02,"end":1235.675},{"sentences":[{"text":"Because I think you're downloading it from some other from some other source.","start":1235.7351,"end":1241.75,"sentiment":"neutral","sentiment_score":-0.18341013216055357},{"text":"Yeah.","start":1253.575,"end":1254.0549,"sentiment":"neutral","sentiment_score":-0.033880382776260376},{"text":"Because you want it doesn't support mobile phones or anything like that.","start":1254.0549,"end":1259.0349,"sentiment":"neutral","sentiment_score":-0.19207726263751587},{"text":"I don't think it supports any other devices except for a PC or a laptop.","start":1261.1749,"end":1265.67,"sentiment":"neutral","sentiment_score":-0.194721523920695},{"text":"But if you click on if you stop downloading the other one and just start on this one, you're gonna find it'd be a lot faster because for some reason, you got here t u at dot d m g.","start":1270.39,"end":1284.505,"sentiment":"neutral","sentiment_score":0.03451447868719697}],"sentiment":"neutral","sentiment_score":-0.07732571560291597,"num_words":81,"start":1235.7351,"end":1284.505},{"sentences":[{"text":"I don't know who d m g is, and that could be not a scam, but they might want you to download all this other stuff that's coming down with them.","start":1286.165,"end":1294.405,"sentiment":"neutral","sentiment_score":-0.21313952462327096},{"text":"That's why it's taking too long.","start":1294.405,"end":1297.73,"sentiment":"neutral","sentiment_score":-0.1532041790584723},{"text":"It's I'll I'll stop that and just click on the link I sent you, please.","start":1297.73,"end":1303.11,"sentiment":"neutral","sentiment_score":-0.06860230341553689},{"text":"We just got we do a lot of mobile phones as well, and we just we do we do mobile phones and mobile plans and all that stuff.","start":1336.6399,"end":1346.295,"sentiment":"neutral","sentiment_score":-0.008889898724321808},{"text":"So today, we're comparing a Shyamie.","start":1346.295,"end":1349.515,"sentiment":"neutral","sentiment_score":0.04018409612278143}],"sentiment":"neutral","sentiment_score":-0.09957438926104197,"num_words":86,"start":1286.165,"end":1349.515},{"sentences":[{"text":"What was it?","start":1354.12,"end":1354.6799,"sentiment":"neutral","sentiment_score":0.016251174112161},{"text":"Xiaomi.","start":1354.6799,"end":1355.16,"sentiment":"neutral","sentiment_score":0.03128045052289963},{"text":"Anyway, Xiaomi is the brand.","start":1355.16,"end":1356.7,"sentiment":"neutral","sentiment_score":0.10913900583982468},{"text":"They've come up a long way.","start":1358.04,"end":1359.58,"sentiment":"neutral","sentiment_score":0.2847854048013687},{"text":"It's got one forty four gigahertz for the screen touch screen.","start":1360.04,"end":1365.42,"sentiment":"neutral","sentiment_score":0.2008950114250183}],"sentiment":"neutral","sentiment_score":0.17478025217468923,"num_words":26,"start":1354.12,"end":1365.42},{"sentences":[{"text":"399.","start":1366.04,"end":1368.0599,"sentiment":"neutral","sentiment_score":0.3234440088272095},{"text":"And I'm comparing it to the iPhone 17 Pro.","start":1368.295,"end":1372.3151,"sentiment":"neutral","sentiment_score":0.23918009963300493},{"text":"It's about $2.5.","start":1373.575,"end":1375.275,"sentiment":"neutral","sentiment_score":0.16375587383906046},{"text":"And I tell you what, there's absolutely no difference between one and the other.","start":1375.895,"end":1379.915,"sentiment":"neutral","sentiment_score":0.1367487497627735},{"text":"Alright.","start":1384.4299,"end":1384.67,"sentiment":"neutral","sentiment_score":0.27172982692718506}],"sentiment":"neutral","sentiment_score":0.18405517323740891,"num_words":28,"start":1366.04,"end":1384.67},{"sentences":[{"text":"Thanks.","start":1384.67,"end":1384.91,"sentiment":"neutral","sentiment_score":0.0568971186876297},{"text":"I think they're getting a little bit too expensive on the other hand.","start":1384.91,"end":1388.0499,"sentiment":"negative","sentiment_score":-0.6401022168306204},{"text":"Must be the weather.","start":1402.3451,"end":1403.3251,"sentiment":"negative","sentiment_score":-0.45541659742593765},{"text":"Did you stop downloading the other one?","start":1408.185,"end":1410.09,"sentiment":"neutral","sentiment_score":-0.1591801324060985},{"text":"In the one that I sent you.","start":1414.73,"end":1415.9299,"sentiment":"neutral","sentiment_score":0.0001587814518383571}],"sentiment":"negative","sentiment_score":-0.3499764858279377,"num_words":32,"start":1384.67,"end":1415.9299},{"sentences":[{"text":"Right?","start":1415.9299,"end":1416.4299,"sentiment":"neutral","sentiment_score":0.0024182023480534554},{"text":"You're on a four g or five g plan with your your data?","start":1426.8351,"end":1430.055,"sentiment":"neutral","sentiment_score":-0.014667521123416148},{"text":"Can't really find.","start":1430.1951,"end":1431.255,"sentiment":"neutral","sentiment_score":-0.17396961152553558},{"text":"Well, it shouldn't be that.","start":1432.3551,"end":1433.3151,"sentiment":"neutral","sentiment_score":-0.11209547668695449},{"text":"So it could be your PC then.","start":1433.3151,"end":1435.175,"sentiment":"neutral","sentiment_score":-0.06115660656775747}],"sentiment":"neutral","sentiment_score":-0.05857731159455303,"num_words":29,"start":1415.9299,"end":1435.175},{"sentences":[{"text":"It'll probably take a while for it to come up the top there.","start":1445.65,"end":1448.31,"sentiment":"neutral","sentiment_score":-0.12409601188622989},{"text":"Yeah.","start":1450.4501,"end":1450.77,"sentiment":"neutral","sentiment_score":-0.02104661613702774},{"text":"Because it's picking up the IP address, and then it'll start downloading.","start":1450.77,"end":1455.195,"sentiment":"neutral","sentiment_score":-0.015594360418617725},{"text":"And it started now?","start":1466.69,"end":1467.99,"sentiment":"neutral","sentiment_score":0.011283462401479483},{"text":"And you're connected to the Wi Fi or to the the hospital?","start":1474.9299,"end":1481.455,"sentiment":"neutral","sentiment_score":-0.057618712385495506}],"sentiment":"neutral","sentiment_score":-0.05875518558812993,"num_words":42,"start":1445.65,"end":1481.455},{"sentences":[{"text":"What laptop is it?","start":1486.795,"end":1488.3151,"sentiment":"neutral","sentiment_score":-0.04643978737294674},{"text":"Is it a Windows or Apple?","start":1488.3151,"end":1490.095,"sentiment":"neutral","sentiment_score":-0.029931855698426563},{"text":"Oh, no.","start":1491.995,"end":1492.3151,"sentiment":"neutral","sentiment_score":-0.13352380320429802},{"text":"There you go.","start":1492.3151,"end":1493.215,"sentiment":"neutral","sentiment_score":-0.15316253900527954},{"text":"Oh, say no more.","start":1493.36,"end":1494.16,"sentiment":"neutral","sentiment_score":-0.2185664288699627}],"sentiment":"neutral","sentiment_score":-0.10348164329403325,"num_words":19,"start":1486.795,"end":1494.16},{"sentences":[{"text":"I risk my case.","start":1494.16,"end":1495.22,"sentiment":"negative","sentiment_score":-0.4647492319345474},{"text":"Say no more.","start":1497.6,"end":1498.4,"sentiment":"neutral","sentiment_score":-0.2624934713045756},{"text":"I risk my case.","start":1498.4,"end":1499.62,"sentiment":"negative","sentiment_score":-0.3563441187143326},{"text":"I don't want to look at Apple computers.","start":1501.12,"end":1503.38,"sentiment":"negative","sentiment_score":-0.36645039170980453},{"text":"They're so rich.","start":1503.4401,"end":1504.0801,"sentiment":"negative","sentiment_score":-0.351291298866272}],"sentiment":"negative","sentiment_score":-0.3662423112175681,"num_words":22,"start":1494.16,"end":1504.0801},{"sentences":[{"text":"They're so limited, and you can do what you can with Windows at a more high yet secure level.","start":1504.0801,"end":1513.0751,"sentiment":"neutral","sentiment_score":0.002856776314346414},{"text":"I I really I reckon those Apple laptops, they should either release versions with the same as Windows because the crack all inside those laptops is the same as what Windows use.","start":1514.8151,"end":1529.7301,"sentiment":"neutral","sentiment_score":-0.1012872236315161},{"text":"So everything Apple has is copy from Windows and from Nokia.","start":1530.415,"end":1534.195,"sentiment":"neutral","sentiment_score":-0.023927855559370735},{"text":"A lot of people didn't know that.","start":1537.615,"end":1539.235,"sentiment":"neutral","sentiment_score":-0.08219401591590472},{"text":"Same speed?","start":1570.98,"end":1571.8,"sentiment":"neutral","sentiment_score":0.025335775688290596}],"sentiment":"neutral","sentiment_score":-0.05598317432991216,"num_words":71,"start":1504.0801,"end":1571.8},{"sentences":[{"text":"Okay.","start":1577.38,"end":1577.88,"sentiment":"neutral","sentiment_score":-0.031142115592956543},{"text":"So the other one was probably dot b and g was allow probably one allowing you to download all their other stuff that they wanna cross sell.","start":1578.02,"end":1587.475,"sentiment":"neutral","sentiment_score":0.08426721856273987},{"text":"If you download something, always go to the original source.","start":1589.0549,"end":1592.6749,"sentiment":"neutral","sentiment_score":0.12404996007680893},{"text":"So once it's you get the it'll tell you for support.","start":1603.49,"end":1608.31,"sentiment":"neutral","sentiment_score":0.1288580819964409},{"text":"Click on support, then it'll come up with the partner ID.","start":1608.53,"end":1612.05,"sentiment":"neutral","sentiment_score":0.06208884580568834}],"sentiment":"neutral","sentiment_score":0.09308314320320885,"num_words":60,"start":1577.38,"end":1612.05},{"sentences":[{"text":"I want that first, and then I want the the password, please.","start":1612.05,"end":1619.875,"sentiment":"neutral","sentiment_score":0.10258307804663976},{"text":"Just just you could just press it to me if you want on WhatsApp or take a photo, whatever is easy for you.","start":1619.875,"end":1627.37,"sentiment":"neutral","sentiment_score":0.1455717899877092},{"text":"Yep.","start":1716.77,"end":1717.27,"sentiment":"neutral","sentiment_score":0.02331401035189629},{"text":"Yep.","start":1717.65,"end":1718.15,"sentiment":"neutral","sentiment_score":0.01882443390786648},{"text":"It's gonna ask me for the password, and it's all small letters and numbers.","start":1725.535,"end":1730.0951,"sentiment":"neutral","sentiment_score":0.013341203398470367}],"sentiment":"neutral","sentiment_score":0.0942757529042223,"num_words":51,"start":1612.05,"end":1730.0951},{"sentences":[{"text":"Okay.","start":1730.0951,"end":1730.3351,"sentiment":"neutral","sentiment_score":0.018747247755527496},{"text":"What's the password?","start":1730.3351,"end":1731.2351,"sentiment":"neutral","sentiment_score":0.010728221076230208},{"text":"AForApple?","start":1735.65,"end":1736.55,"sentiment":"neutral","sentiment_score":0.001288273953832686},{"text":"Yeah, please.","start":1743.25,"end":1743.9701,"sentiment":"neutral","sentiment_score":0.027809536084532738},{"text":"Yes.","start":1743.9701,"end":1744.305,"sentiment":"neutral","sentiment_score":0.06563687324523926}],"sentiment":"neutral","sentiment_score":0.021684516294044442,"num_words":8,"start":1730.0951,"end":1744.305},{"sentences":[{"text":"Just take a photo of the screen if you send it.","start":1756.9601,"end":1759.3,"sentiment":"neutral","sentiment_score":0.14067549393935638},{"text":"Well, I was trying to make it easy for you.","start":1762.3201,"end":1764.5,"sentiment":"neutral","sentiment_score":0.3005509003996849},{"text":"Are you connected now to your yeah.","start":1819.93,"end":1826.33,"sentiment":"neutral","sentiment_score":0.027086613034563407},{"text":"The Wi Fi or to your data?","start":1826.33,"end":1828.305,"sentiment":"neutral","sentiment_score":-0.004980208751346383},{"text":"Yeah, please.","start":1831.185,"end":1831.745,"sentiment":"neutral","sentiment_score":-0.07873160392045975}],"sentiment":"neutral","sentiment_score":0.12297894755328023,"num_words":37,"start":1756.9601,"end":1831.745},{"sentences":[{"text":"Yeah.","start":1831.745,"end":1832.245,"sentiment":"neutral","sentiment_score":-0.05631253123283386},{"text":"Alright.","start":1876.3401,"end":1876.7401,"sentiment":"neutral","sentiment_score":-0.13066847622394562},{"text":"It's asking for a new password.","start":1876.7401,"end":1878.4401,"sentiment":"neutral","sentiment_score":-0.18874848385651907},{"text":"It's asking for a new password.","start":1880.8201,"end":1882.6001,"sentiment":"neutral","sentiment_score":-0.14512138441205025},{"text":"That works.","start":1887.765,"end":1888.505,"sentiment":"neutral","sentiment_score":0.13155723363161087}],"sentiment":"neutral","sentiment_score":-0.12044285936281085,"num_words":16,"start":1831.745,"end":1888.505},{"sentences":[{"text":"There it is.","start":1892.325,"end":1892.8049,"sentiment":"neutral","sentiment_score":0.06280834848682086},{"text":"Alright.","start":1892.8049,"end":1893.125,"sentiment":"neutral","sentiment_score":0.10293138027191162},{"text":"Sounds cool.","start":1893.125,"end":1893.945,"sentiment":"neutral","sentiment_score":0.23911383748054504},{"text":"Yeah.","start":1921.025,"end":1921.265,"sentiment":"neutral","sentiment_score":0.026892784982919693},{"text":"Layout.","start":1921.265,"end":1921.665,"sentiment":"neutral","sentiment_score":0.028778566047549248}],"sentiment":"neutral","sentiment_score":0.10315693146549165,"num_words":8,"start":1892.325,"end":1921.665},{"sentences":[{"text":"Yeah.","start":1921.665,"end":1922.165,"sentiment":"neutral","sentiment_score":0.02756087481975555},{"text":"Did you allow?","start":1928.9299,"end":1930.23,"sentiment":"neutral","sentiment_score":0.00644808200498422},{"text":"Let me say the Flex three.","start":1933.8099,"end":1935.6699,"sentiment":"neutral","sentiment_score":0.039627140698333584},{"text":"Please start please activate start team here in the system.","start":1956.17,"end":1961.71,"sentiment":"neutral","sentiment_score":0.022790771536529066},{"text":"That's I can't see nothing.","start":1964.5701,"end":2002.485,"sentiment":"neutral","sentiment_score":-0.25542901158332826}],"sentiment":"neutral","sentiment_score":-0.030582775101065635,"num_words":25,"start":1921.665,"end":2002.485},{"sentences":[{"text":"I just see black.","start":2002.785,"end":2003.925,"sentiment":"neutral","sentiment_score":-0.19530804827809334},{"text":"I only see a black screen.","start":2007.5,"end":2009.2,"sentiment":"neutral","sentiment_score":-0.17741449177265167},{"text":"Please activate senior with system on remote.","start":2011.82,"end":2014.88,"sentiment":"neutral","sentiment_score":-0.038005792668887546},{"text":"Yep.","start":2036.36,"end":2036.86,"sentiment":"neutral","sentiment_score":-0.0004965862026438117},{"text":"That just went off.","start":2048.84,"end":2050.1401,"sentiment":"neutral","sentiment_score":-0.13502109795808792}],"sentiment":"neutral","sentiment_score":-0.12056093956661326,"num_words":22,"start":2002.785,"end":2050.1401},{"sentences":[{"text":"You've turned off TeamViewer.","start":2055.855,"end":2057.075,"sentiment":"neutral","sentiment_score":-0.11071299761533737},{"text":"You gotta you've you've switched it to you clicked off the TeamViewer.","start":2057.375,"end":2061.6948,"sentiment":"neutral","sentiment_score":-0.07233249489217997},{"text":"You need to reopen it.","start":2061.6948,"end":2063.2349,"sentiment":"neutral","sentiment_score":-0.09508793205022811},{"text":"Reopen.","start":2067.86,"end":2068.34,"sentiment":"neutral","sentiment_score":-0.0021493851672858},{"text":"It's probably gonna ask you to give me a new password.","start":2068.34,"end":2070.52,"sentiment":"neutral","sentiment_score":-0.05745561183853583}],"sentiment":"neutral","sentiment_score":-0.0733467486306009,"num_words":33,"start":2055.855,"end":2070.52},{"sentences":[{"text":"Is the laptop got plenty of battery, or do you need to connect the power adapter to it?","start":2078.26,"end":2083.815,"sentiment":"neutral","sentiment_score":-0.00531393067083425},{"text":"Yeah.","start":2087.075,"end":2087.395,"sentiment":"neutral","sentiment_score":-0.11671725660562517},{"text":"Because sometimes it doesn't work because of that.","start":2087.395,"end":2089.655,"sentiment":"neutral","sentiment_score":-0.2229483313858509},{"text":"So that's Sunday.","start":2106.285,"end":2107.1848,"sentiment":"neutral","sentiment_score":0.0458992545803388},{"text":"When you downloaded TeamView, did it give you for Windows or Apple option?","start":2125.29,"end":2130.83,"sentiment":"neutral","sentiment_score":0.05733744585170196}],"sentiment":"neutral","sentiment_score":-0.025880699998937374,"num_words":43,"start":2078.26,"end":2130.83},{"sentences":[{"text":"And you selected Apple, or did you select the window?","start":2134.555,"end":2137.4548,"sentiment":"neutral","sentiment_score":0.014491649903357029},{"text":"That's 97M.","start":2147.59,"end":2149.93,"sentiment":"neutral","sentiment_score":-0.017007753252983093},{"text":"Oops.","start":2150.55,"end":2151.05,"sentiment":"neutral","sentiment_score":-0.05580159276723862},{"text":"97M.","start":2151.99,"end":2154.81,"sentiment":"neutral","sentiment_score":-0.02440287545323372},{"text":"Oh, no.","start":2155.35,"end":2155.83,"sentiment":"neutral","sentiment_score":-0.07936320453882217}],"sentiment":"neutral","sentiment_score":-0.008001867798157036,"num_words":16,"start":2134.555,"end":2155.83},{"sentences":[{"text":"Q.","start":2155.83,"end":2156.33,"sentiment":"neutral","sentiment_score":-0.05110946670174599},{"text":"Sorry.","start":2157.465,"end":2157.965,"sentiment":"neutral","sentiment_score":-0.07681690901517868},{"text":"Q7.","start":2162.8252,"end":2163.5752,"sentiment":"neutral","sentiment_score":-0.026163995265960693},{"text":"Okay.","start":2180.97,"end":2181.2898,"sentiment":"neutral","sentiment_score":-0.014672521501779556},{"text":"Here we go.","start":2181.2898,"end":2181.7698,"sentiment":"neutral","sentiment_score":-0.007827702288826307}],"sentiment":"neutral","sentiment_score":-0.027463714193020548,"num_words":7,"start":2155.83,"end":2181.7698},{"sentences":[{"text":"Now it's kinda coming.","start":2181.7698,"end":2182.91,"sentiment":"neutral","sentiment_score":-0.14230011776089668},{"text":"Yeah.","start":2189.015,"end":2189.175,"sentiment":"neutral","sentiment_score":-0.31906428933143616},{"text":"This is very slow.","start":2189.175,"end":2190.535,"sentiment":"negative","sentiment_score":-0.6965638697147369},{"text":"This got to do with your laptop as well.","start":2190.535,"end":2192.535,"sentiment":"neutral","sentiment_score":-0.32478611336814034},{"text":"How old is your laptop?","start":2192.535,"end":2194.075,"sentiment":"neutral","sentiment_score":-0.11256964951753616}],"sentiment":"neutral","sentiment_score":-0.3113236307449963,"num_words":23,"start":2181.7698,"end":2194.075},{"sentences":[{"text":"How old is your laptop?","start":2196.295,"end":2197.595,"sentiment":"neutral","sentiment_score":-0.07781526148319244},{"text":"Your laptop.","start":2205.44,"end":2206.16,"sentiment":"neutral","sentiment_score":-0.04285262431949377},{"text":"How old is it?","start":2206.16,"end":2206.88,"sentiment":"neutral","sentiment_score":-0.040281372144818306},{"text":"A year, two years, two weeks, two months?","start":2206.88,"end":2209.5398,"sentiment":"neutral","sentiment_score":-0.04022957058623433},{"text":"Okay.","start":2212.24,"end":2212.74,"sentiment":"neutral","sentiment_score":0.013949967920780182}],"sentiment":"neutral","sentiment_score":-0.04718968207016587,"num_words":20,"start":2196.295,"end":2212.74},{"sentences":[{"text":"Have you got Chrome on your computer?","start":2223.1052,"end":2225.685,"sentiment":"neutral","sentiment_score":0.026097625494003296},{"text":"Alright.","start":2232.18,"end":2232.5798,"sentiment":"neutral","sentiment_score":0.0919955000281334},{"text":"Can you open up your Chrome?","start":2232.5798,"end":2234.2,"sentiment":"neutral","sentiment_score":0.05740000866353512},{"text":"Now the the what router will we using?","start":2241.725,"end":2244.685,"sentiment":"neutral","sentiment_score":0.024853138951584697},{"text":"Hang on a second.","start":2244.685,"end":2245.485,"sentiment":"neutral","sentiment_score":0.014466043561697006}],"sentiment":"neutral","sentiment_score":0.03368339293564741,"num_words":26,"start":2223.1052,"end":2245.485},{"sentences":[{"text":"Let me just check.","start":2245.485,"end":2246.5452,"sentiment":"neutral","sentiment_score":0.027783951722085476},{"text":"That was Petri Lane.","start":2256.45,"end":2257.91,"sentiment":"neutral","sentiment_score":0.025997973512858152},{"text":"Alright.","start":2277.135,"end":2277.375,"sentiment":"neutral","sentiment_score":0.04907790943980217},{"text":"Can you click on the next tab?","start":2277.375,"end":2279.3152,"sentiment":"neutral","sentiment_score":0.03170436088527952},{"text":"Open up a new tab and write down tplinkwifi.net.","start":2279.695,"end":2286.81,"sentiment":"neutral","sentiment_score":0.02241858198410935}],"sentiment":"neutral","sentiment_score":0.0275161349773407,"num_words":25,"start":2245.485,"end":2286.81},{"sentences":[{"text":"There it is.","start":2288.3901,"end":2289.1902,"sentiment":"neutral","sentiment_score":0.03625415824353695},{"text":"Yep.","start":2289.1902,"end":2289.6902,"sentiment":"neutral","sentiment_score":0.05110731348395347},{"text":"Yeah.","start":2291.03,"end":2291.4302,"sentiment":"neutral","sentiment_score":0.04380005598068237},{"text":"Advanced.","start":2291.4302,"end":2291.9302,"sentiment":"neutral","sentiment_score":0.029498444870114326},{"text":"Advanced.","start":2294.79,"end":2295.29,"sentiment":"neutral","sentiment_score":0.028337832540273663}],"sentiment":"neutral","sentiment_score":0.03735801737223353,"num_words":7,"start":2288.3901,"end":2295.29},{"sentences":[{"text":"Click yeah.","start":2296.085,"end":2297.045,"sentiment":"neutral","sentiment_score":0.034400878474116325},{"text":"Proceed to TP Link.","start":2297.045,"end":2298.2449,"sentiment":"neutral","sentiment_score":0.04502561688423157},{"text":"Yeah.","start":2298.2449,"end":2298.7449,"sentiment":"neutral","sentiment_score":0.04660891741514206},{"text":"Right there in the bottom, it's got proceed to TP Link Wi Fi dot.","start":2302.085,"end":2305.385,"sentiment":"neutral","sentiment_score":0.04078107154262917},{"text":"Can I have control of the mouse?","start":2318.7798,"end":2321.0198,"sentiment":"neutral","sentiment_score":0.0011308853115354265}],"sentiment":"neutral","sentiment_score":0.03122729788135205,"num_words":28,"start":2296.085,"end":2321.0198},{"sentences":[{"text":"Or well, no.","start":2321.0198,"end":2328.015,"sentiment":"neutral","sentiment_score":-0.048868272453546524},{"text":"It depend well, it should say there in TeamViewer.","start":2328.015,"end":2332.355,"sentiment":"neutral","sentiment_score":0.00358451126764218},{"text":"Click on TeamViewer.","start":2333.535,"end":2334.6748,"sentiment":"neutral","sentiment_score":0.037238551303744316},{"text":"Down the bottom, you got where's Team URL?","start":2338.38,"end":2340.14,"sentiment":"neutral","sentiment_score":0.028059097006917},{"text":"Down the on the app, down the bottom.","start":2340.14,"end":2341.84,"sentiment":"neutral","sentiment_score":0.025771802524104714}],"sentiment":"neutral","sentiment_score":0.013807052716372474,"num_words":31,"start":2321.0198,"end":2341.84},{"sentences":[{"text":"Yeah.","start":2343.18,"end":2343.68,"sentiment":"neutral","sentiment_score":0.025042766705155373},{"text":"Click on that.","start":2344.7,"end":2345.6,"sentiment":"neutral","sentiment_score":0.02198794422050317},{"text":"Start team UI with a Mac.","start":2350.415,"end":2351.875,"sentiment":"neutral","sentiment_score":0.02380404093613227},{"text":"Grant access to this device.","start":2352.975,"end":2354.895,"sentiment":"neutral","sentiment_score":0.03231671638786793},{"text":"Okay.","start":2354.895,"end":2355.375,"sentiment":"neutral","sentiment_score":0.038315802812576294}],"sentiment":"neutral","sentiment_score":0.027108139358460903,"num_words":16,"start":2343.18,"end":2355.375},{"sentences":[{"text":"So it's got start team UI in macOS.","start":2355.375,"end":2357.7952,"sentiment":"neutral","sentiment_score":0.033009907929226756},{"text":"Grant access.","start":2359.5352,"end":2360.7551,"sentiment":"neutral","sentiment_score":0.01152620604261756},{"text":"You need to click on those two.","start":2361.02,"end":2362.8,"sentiment":"neutral","sentiment_score":-0.011299195832439832},{"text":"And we're lost oh, we've just lost you.","start":2371.18,"end":2375.3599,"sentiment":"neutral","sentiment_score":-0.26127669401466846},{"text":"Yeah.","start":2385.785,"end":2386.025,"sentiment":"neutral","sentiment_score":-0.116752028465271}],"sentiment":"neutral","sentiment_score":-0.07688185676502493,"num_words":26,"start":2355.375,"end":2386.025},{"sentences":[{"text":"Yeah.","start":2386.025,"end":2386.345,"sentiment":"neutral","sentiment_score":-0.13365691900253296},{"text":"You have to give me a new password.","start":2386.345,"end":2387.805,"sentiment":"neutral","sentiment_score":-0.1747684832662344},{"text":"Yeah.","start":2389.52,"end":2389.84,"sentiment":"neutral","sentiment_score":-0.025360843166708943},{"text":"Because that's.","start":2389.84,"end":2390.6,"sentiment":"neutral","sentiment_score":-0.029716642573475838},{"text":"That's just the way it is, mate.","start":2390.6,"end":2392.26,"sentiment":"neutral","sentiment_score":0.061697914132050106}],"sentiment":"neutral","sentiment_score":-0.06235334286956411,"num_words":19,"start":2386.025,"end":2392.26},{"sentences":[{"text":"I prefer that than to not have that security backup.","start":2392.72,"end":2398.08,"sentiment":"neutral","sentiment_score":-0.10674957484006882},{"text":"You know what I mean?","start":2398.08,"end":2399.06,"sentiment":"neutral","sentiment_score":-0.004871438071131706},{"text":"Did you grab the access as well?","start":2455.3801,"end":2457.32,"sentiment":"neutral","sentiment_score":0.034576037366475375},{"text":"You say you clicked on Team UO with Mac OS.","start":2459.425,"end":2462.885,"sentiment":"neutral","sentiment_score":0.027046790905296804},{"text":"Did you also click on grant easy access to this device?","start":2463.185,"end":2466.645,"sentiment":"neutral","sentiment_score":0.040198054503310814}],"sentiment":"neutral","sentiment_score":-0.0031900969442240027,"num_words":43,"start":2392.72,"end":2466.645},{"sentences":[{"text":"No.","start":2484.2,"end":2484.36,"sentiment":"neutral","sentiment_score":-0.12246255576610564},{"text":"I'm just gonna click on no.","start":2484.36,"end":2485.8801,"sentiment":"neutral","sentiment_score":-0.09269224107265472},{"text":"Not session code.","start":2485.8801,"end":2487.02,"sentiment":"neutral","sentiment_score":-0.05551701163252195},{"text":"You got start team you are with Mac OS.","start":2488.445,"end":2491.5051,"sentiment":"neutral","sentiment_score":0.028530756011605263},{"text":"And then underneath that you got grand easy access to this device.","start":2492.445,"end":2495.825,"sentiment":"neutral","sentiment_score":0.11818081264694531}],"sentiment":"neutral","sentiment_score":0.026767081250586817,"num_words":31,"start":2484.2,"end":2495.825},{"sentences":[{"text":"Oh, okay.","start":2500.62,"end":2501.52,"sentiment":"neutral","sentiment_score":-0.06687251478433609},{"text":"I don't wanna do that.","start":2503.1802,"end":2510.06,"sentiment":"neutral","sentiment_score":-0.10040048807859421},{"text":"Oh, you wanna close that?","start":2510.06,"end":2511.4402,"sentiment":"neutral","sentiment_score":-0.037042800709605216},{"text":"Yeah.","start":2516.845,"end":2517.345,"sentiment":"neutral","sentiment_score":-0.007643428631126881},{"text":"Click 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properly.","start":2534.78,"end":2536.8801,"sentiment":"neutral","sentiment_score":-0.15759607180953025}],"sentiment":"neutral","sentiment_score":-0.08141755573451519,"num_words":20,"start":2530.5251,"end":2536.8801},{"sentences":[{"text":"Okay.","start":2540.06,"end":2540.46,"sentiment":"neutral","sentiment_score":-0.00042034219950437546},{"text":"Click on the access, the team UI.","start":2540.46,"end":2542.72,"sentiment":"neutral","sentiment_score":0.011482788249850273},{"text":"Okay.","start":2543.9001,"end":2544.3801,"sentiment":"neutral","sentiment_score":0.04636838287115097},{"text":"Go back.","start":2544.3801,"end":2545.2,"sentiment":"neutral","sentiment_score":0.05608043447136879},{"text":"We'll look out of this.","start":2545.34,"end":2546.625,"sentiment":"neutral","sentiment_score":0.23527013659477233}],"sentiment":"neutral","sentiment_score":0.08842744439607486,"num_words":16,"start":2540.06,"end":2546.625},{"sentences":[{"text":"Oh, yeah.","start":2553.905,"end":2554.225,"sentiment":"neutral","sentiment_score":0.1259826198220253},{"text":"Yep.","start":2554.225,"end":2554.545,"sentiment":"neutral","sentiment_score":0.09401717782020567},{"text":"Yep.","start":2554.545,"end":2555.045,"sentiment":"neutral","sentiment_score":0.08448369801044464},{"text":"Okay.","start":2555.105,"end":2555.605,"sentiment":"neutral","sentiment_score":0.05561090260744095},{"text":"Okay.","start":2580.345,"end":2580.585,"sentiment":"neutral","sentiment_score":0.0363890565931797}],"sentiment":"neutral","sentiment_score":0.0870776791125536,"num_words":6,"start":2553.905,"end":2580.585},{"sentences":[{"text":"You remember the password?","start":2580.585,"end":2581.805,"sentiment":"neutral","sentiment_score":0.009432495571672916},{"text":"No.","start":2585.945,"end":2586.265,"sentiment":"neutral","sentiment_score":-0.07532913982868195},{"text":"The router password.","start":2586.265,"end":2587.645,"sentiment":"neutral","sentiment_score":-0.05410670737425486},{"text":"Not neither of it.","start":2632.2449,"end":2633.525,"sentiment":"neutral","sentiment_score":-0.0728365071117878},{"text":"If that's the password, I've got it.","start":2633.525,"end":2634.9648,"sentiment":"neutral","sentiment_score":0.006026081740856171}],"sentiment":"neutral","sentiment_score":-0.023635933469784886,"num_words":19,"start":2580.585,"end":2634.9648},{"sentences":[{"text":"It's fine.","start":2634.9648,"end":2635.7048,"sentiment":"neutral","sentiment_score":0.12695979699492455},{"text":"Okay.","start":2709.23,"end":2709.73,"sentiment":"neutral","sentiment_score":-0.07059347629547119},{"text":"So let's go back here.","start":2710.1902,"end":2711.6501,"sentiment":"neutral","sentiment_score":-0.04841792061924934},{"text":"You haven't got a VPN active, do you?","start":2713.625,"end":2716.205,"sentiment":"neutral","sentiment_score":-0.13442661985754967},{"text":"Do you have a private VPN active on this?","start":2717.545,"end":2720.285,"sentiment":"neutral","sentiment_score":0.012445682090603642}],"sentiment":"neutral","sentiment_score":-0.04088661221787333,"num_words":25,"start":2634.9648,"end":2720.285},{"sentences":[{"text":"Okay.","start":2721.945,"end":2722.445,"sentiment":"neutral","sentiment_score":0.015308507718145847},{"text":"Oh, okay.","start":2751.125,"end":2751.605,"sentiment":"neutral","sentiment_score":0.02824348956346512},{"text":"That was it.","start":2751.605,"end":2752.585,"sentiment":"neutral","sentiment_score":0.01861012602845828},{"text":"There's nothing wrong with nothing wrong with this reboot.","start":2792.1501,"end":2797.965,"sentiment":"neutral","sentiment_score":-0.05618730063239733},{"text":"Just gonna quickly reboot it.","start":2799.225,"end":2801.325,"sentiment":"neutral","sentiment_score":-0.010382523387670517}],"sentiment":"neutral","sentiment_score":-0.021498622884973884,"num_words":20,"start":2721.945,"end":2801.325},{"sentences":[{"text":"No.","start":2801.865,"end":2802.105,"sentiment":"neutral","sentiment_score":-0.07680954039096832},{"text":"There's nothing wrong with the router because there was zero package loss.","start":2802.105,"end":2808.605,"sentiment":"neutral","sentiment_score":-0.14536901252965131},{"text":"That's rebooting.","start":2818.5498,"end":2819.3699,"sentiment":"neutral","sentiment_score":-0.12294971570372581},{"text":"Right?","start":2819.5098,"end":2820.0098,"sentiment":"neutral","sentiment_score":-0.019214365631341938},{"text":"Okay.","start":2821.8298,"end":2822.23,"sentiment":"neutral","sentiment_score":0.0160786435008049}],"sentiment":"neutral","sentiment_score":-0.1217807555461631,"num_words":17,"start":2801.865,"end":2822.23},{"sentences":[{"text":"Let's just wait.","start":2822.23,"end":2823.13,"sentiment":"neutral","sentiment_score":0.023006452868382137},{"text":"I'll I'll I'll probably lose connection and regain it.","start":2824.0251,"end":2826.745,"sentiment":"neutral","sentiment_score":-0.10652876562542385},{"text":"I'm not sure.","start":2826.745,"end":2827.5652,"sentiment":"neutral","sentiment_score":-0.11364849656820297},{"text":"But let's just wait.","start":2829.5452,"end":2830.665,"sentiment":"neutral","sentiment_score":0.00476443488150835},{"text":"Let me know when it's fully rebooted.","start":2830.665,"end":2832.365,"sentiment":"neutral","sentiment_score":0.02887538474585329}],"sentiment":"neutral","sentiment_score":-0.038826907268510416,"num_words":26,"start":2822.23,"end":2832.365},{"sentences":[{"text":"That's definitely not the router.","start":2837.64,"end":2839.1,"sentiment":"neutral","sentiment_score":-0.24714215993881225},{"text":"So this one has been lost trying to reconnect.","start":2842.28,"end":2845.02,"sentiment":"neutral","sentiment_score":-0.2844894826412201},{"text":"That'll reconnect once it comes to Has it fully rebooted yet?","start":2845.24,"end":2917.4749,"sentiment":"neutral","sentiment_score":-0.03777343559671532},{"text":"Oh, okay.","start":2920.255,"end":2920.7349,"sentiment":"neutral","sentiment_score":0.02398516982793808},{"text":"So it's still got it.","start":2920.7349,"end":2921.535,"sentiment":"neutral","sentiment_score":0.049103010445833206}],"sentiment":"neutral","sentiment_score":-0.12244182947324589,"num_words":32,"start":2837.64,"end":2921.535},{"sentences":[{"text":"Yeah.","start":2921.535,"end":2922.035,"sentiment":"neutral","sentiment_score":0.02715864405035973},{"text":"No.","start":2937.105,"end":2937.605,"sentiment":"neutral","sentiment_score":-0.1067914217710495},{"text":"Not yet.","start":2940.945,"end":2941.585,"sentiment":"neutral","sentiment_score":-0.1189996562898159},{"text":"No.","start":2941.585,"end":2942.085,"sentiment":"neutral","sentiment_score":-0.13053806126117706},{"text":"Okay.","start":2948.305,"end":2948.625,"sentiment":"neutral","sentiment_score":-0.11129246652126312}],"sentiment":"neutral","sentiment_score":-0.09324376968046029,"num_words":6,"start":2921.535,"end":2948.625},{"sentences":[{"text":"So it's disconnected.","start":2948.625,"end":2949.605,"sentiment":"neutral","sentiment_score":-0.16227464377880096},{"text":"Yeah.","start":2951.45,"end":2951.77,"sentiment":"neutral","sentiment_score":-0.15368840098381042},{"text":"You're gonna have to give me a new password.","start":2951.77,"end":2953.21,"sentiment":"neutral","sentiment_score":-0.2054859714375602},{"text":"Sorry, mate.","start":2953.21,"end":2954.03,"sentiment":"neutral","sentiment_score":-0.12928815931081772},{"text":"I'm just playing.","start":2955.93,"end":2956.91,"sentiment":"neutral","sentiment_score":-0.11604505777359009}],"sentiment":"neutral","sentiment_score":-0.17203319817781448,"num_words":18,"start":2948.625,"end":2956.91},{"sentences":[{"text":"So I don't have these problems with Windows.","start":2963.9548,"end":2966.375,"sentiment":"neutral","sentiment_score":-0.2655587773770094},{"text":"I don't even have Apple.","start":2968.9949,"end":2970.2148,"sentiment":"neutral","sentiment_score":-0.2573583126068115},{"text":"I reckon then Apple, that keeps the doctor away.","start":2972.035,"end":2974.355,"sentiment":"negative","sentiment_score":-0.34862346781624687},{"text":"I don't know.","start":2974.355,"end":2975.255,"sentiment":"neutral","sentiment_score":-0.21464085082213083},{"text":"And you have to reopen that team.","start":2981.0598,"end":2982.74,"sentiment":"neutral","sentiment_score":-0.0985993423632213}],"sentiment":"neutral","sentiment_score":-0.2463434669189155,"num_words":32,"start":2963.9548,"end":2982.74},{"sentences":[{"text":"You wanna come up with the yeah.","start":2982.74,"end":2990.76,"sentiment":"neutral","sentiment_score":-0.0271845759291734},{"text":"Maybe just restart your laptop.","start":2996.865,"end":2998.885,"sentiment":"neutral","sentiment_score":-0.18847642093896866},{"text":"Restart your device and then reopen it up again.","start":3002.785,"end":3007.95,"sentiment":"neutral","sentiment_score":0.011286550511916479},{"text":"Yes, please.","start":3126.89,"end":3127.7898,"sentiment":"neutral","sentiment_score":0.010316770058125257},{"text":"Did you send that?","start":3128.055,"end":3129.835,"sentiment":"neutral","sentiment_score":0.0032720414455980062}],"sentiment":"neutral","sentiment_score":-0.036939758359006154,"num_words":27,"start":2982.74,"end":3129.835},{"sentences":[{"text":"Oh, that's better.","start":3180.8198,"end":3181.72,"sentiment":"neutral","sentiment_score":0.025256904462973278},{"text":"It's something that's Alright.","start":3247.495,"end":3316.79,"sentiment":"neutral","sentiment_score":-0.02380410674959421},{"text":"Doesn't make sense.","start":3319.875,"end":3320.595,"sentiment":"neutral","sentiment_score":-0.3169246514638265},{"text":"I don't know why it's doing that, but your your ping is very high 87.","start":3320.595,"end":3327.0151,"sentiment":"neutral","sentiment_score":-0.262830983599027},{"text":"It should be a lot lower than that.","start":3327.475,"end":3329.335,"sentiment":"neutral","sentiment_score":-0.18253906071186066}],"sentiment":"neutral","sentiment_score":-0.19312111841458263,"num_words":33,"start":3180.8198,"end":3329.335},{"sentences":[{"text":"How many devices do you have online at the moment if you use this?","start":3370.77,"end":3374.3901,"sentiment":"neutral","sentiment_score":0.002565188699268869},{"text":"Once you use the Wi Fi, how many devices do you normally use?","start":3377.355,"end":3380.815,"sentiment":"neutral","sentiment_score":-0.0030750367217339003},{"text":"Yeah.","start":3395.02,"end":3395.26,"sentiment":"neutral","sentiment_score":0.020146606490015984},{"text":"But that's that shouldn't be a problem.","start":3395.26,"end":3398.88,"sentiment":"neutral","sentiment_score":0.07541847149176258},{"text":"So you're on the dynamic IP.","start":3419.83,"end":3421.75,"sentiment":"neutral","sentiment_score":0.07206491629282634}],"sentiment":"neutral","sentiment_score":0.023814696807232572,"num_words":41,"start":3370.77,"end":3421.75},{"sentences":[{"text":"That's correct.","start":3421.75,"end":3422.55,"sentiment":"neutral","sentiment_score":0.10959450155496597},{"text":"Yep.","start":3422.55,"end":3423.05,"sentiment":"neutral","sentiment_score":0.1396787166595459},{"text":"Alright.","start":3424.8699,"end":3425.3499,"sentiment":"neutral","sentiment_score":0.3050459027290344},{"text":"Everything's good from here.","start":3425.3499,"end":3427.45,"sentiment":"positive","sentiment_score":0.5786087363958359},{"text":"I'm gonna log out of TeamViewer.","start":3428.63,"end":3430.33,"sentiment":"neutral","sentiment_score":0.03447828503946463}],"sentiment":"neutral","sentiment_score":0.22751559130847454,"num_words":14,"start":3421.75,"end":3430.33},{"sentences":[{"text":"I don't need need it anymore.","start":3430.745,"end":3432.345,"sentiment":"neutral","sentiment_score":-0.08432834967970848},{"text":"What I need to do is just log a file with Opticom and see if they can fix that up in the next well, not tonight, sometime during tomorrow.","start":3432.345,"end":3443.725,"sentiment":"neutral","sentiment_score":0.029520074740566057},{"text":"And then we'll just reconnect.","start":3445.02,"end":3446.48,"sentiment":"neutral","sentiment_score":0.026339931786060332},{"text":"Yeah.","start":3450.78,"end":3451.1,"sentiment":"neutral","sentiment_score":-0.010063264518976212},{"text":"Because, I mean, there's nothing wrong with your router and that's it.","start":3451.1,"end":3453.58,"sentiment":"neutral","sentiment_score":-0.12540045659989119}],"sentiment":"neutral","sentiment_score":-0.019491641799796303,"num_words":53,"start":3430.745,"end":3453.58},{"sentences":[{"text":"It could be could be an issue from the OptiComm side.","start":3453.58,"end":3458.055,"sentiment":"neutral","sentiment_score":-0.22580210864543915},{"text":"Well, that's what it looks like anyway.","start":3459.015,"end":3460.7148,"sentiment":"neutral","sentiment_score":-0.0875240968806403},{"text":"And I said they had a lot of issues, a lot of problems.","start":3461.7349,"end":3464.7148,"sentiment":"neutral","sentiment_score":-0.23646219762472007},{"text":"I wanna check one last thing.","start":3466.295,"end":3468.075,"sentiment":"neutral","sentiment_score":-0.1122023140390714},{"text":"Yeah.","start":3480.35,"end":3480.6702,"sentiment":"neutral","sentiment_score":-0.048344239592552185}],"sentiment":"neutral","sentiment_score":-0.18136996226875404,"num_words":38,"start":3453.58,"end":3480.6702},{"sentences":[{"text":"You're gonna have to yeah.","start":3480.6702,"end":3481.55,"sentiment":"neutral","sentiment_score":-0.07105429470539093},{"text":"Just wait.","start":3481.55,"end":3482.03,"sentiment":"neutral","sentiment_score":-0.049969226121902466},{"text":"Hang on a sec.","start":3482.03,"end":3483.01,"sentiment":"neutral","sentiment_score":-0.04278604406863451},{"text":"I'm just checking something at the moment.","start":3483.1501,"end":3485.09,"sentiment":"neutral","sentiment_score":-0.03496854033853326},{"text":"What's your postcode?","start":3489.615,"end":3490.675,"sentiment":"neutral","sentiment_score":-0.01741265008846919}],"sentiment":"neutral","sentiment_score":-0.04397008736573514,"num_words":21,"start":3480.6702,"end":3490.675},{"sentences":[{"text":"Okay.","start":3501.935,"end":3502.335,"sentiment":"neutral","sentiment_score":-0.01732781156897545},{"text":"Let me say out.","start":3502.335,"end":3503.3699,"sentiment":"neutral","sentiment_score":-0.03483996680006385},{"text":"They're saying that there's no outages in that area.","start":3503.3699,"end":3507.47,"sentiment":"neutral","sentiment_score":-0.1258231939540969},{"text":"But then they have got some minor and major outages also in the area.","start":3518.855,"end":3525.335,"sentiment":"neutral","sentiment_score":-0.20509909253035272},{"text":"So that could be affecting it.","start":3525.335,"end":3527.515,"sentiment":"neutral","sentiment_score":-0.2509196052948634}],"sentiment":"neutral","sentiment_score":-0.1666470985750065,"num_words":34,"start":3501.935,"end":3527.515},{"sentences":[{"text":"Alright.","start":3528.535,"end":3528.855,"sentiment":"neutral","sentiment_score":0.005619529634714127},{"text":"Look.","start":3528.855,"end":3529.095,"sentiment":"neutral","sentiment_score":0.010438598692417145},{"text":"Leave it with me.","start":3529.095,"end":3529.895,"sentiment":"neutral","sentiment_score":0.021772684529423714},{"text":"I'll log a phone, and, hopefully, we'll get this resolved either tonight or tomorrow.","start":3529.895,"end":3536.19,"sentiment":"neutral","sentiment_score":0.06351712691996779},{"text":"Yeah.","start":3540.3298,"end":3540.65,"sentiment":"neutral","sentiment_score":0.0619337186217308}],"sentiment":"neutral","sentiment_score":0.05020582675933838,"num_words":21,"start":3528.535,"end":3540.65},{"sentences":[{"text":"No.","start":3540.65,"end":3540.81,"sentiment":"neutral","sentiment_score":0.09216225147247314},{"text":"Not a problem.","start":3540.81,"end":3541.45,"sentiment":"neutral","sentiment_score":0.26565317312876385},{"text":"That sounds like a plan.","start":3541.45,"end":3542.67,"sentiment":"positive","sentiment_score":0.3350249171257019},{"text":"Oh, you sound like me tired, mate, ready to go to sleep.","start":3544.3298,"end":3546.975,"sentiment":"neutral","sentiment_score":0.33268510550260544},{"text":"Yeah.","start":3552.895,"end":3553.395,"sentiment":"neutral","sentiment_score":0.09402982145547868}],"sentiment":"neutral","sentiment_score":0.30229533836245537,"num_words":22,"start":3540.65,"end":3553.395},{"sentences":[{"text":"That's right.","start":3553.695,"end":3554.5151,"sentiment":"neutral","sentiment_score":0.08442666754126549},{"text":"Well, look.","start":3555.855,"end":3556.2551,"sentiment":"neutral","sentiment_score":0.023161284625530243},{"text":"Sorry, mate.","start":3556.2551,"end":3556.895,"sentiment":"neutral","sentiment_score":-0.037480128929018974},{"text":"I mean, I'm just trying to see what it is.","start":3556.895,"end":3558.8152,"sentiment":"neutral","sentiment_score":-0.06260340102016926},{"text":"But, anyway, look.","start":3558.8152,"end":3559.455,"sentiment":"neutral","sentiment_score":-0.015304423247774443}],"sentiment":"neutral","sentiment_score":-0.02798587544576118,"num_words":19,"start":3553.695,"end":3559.455},{"sentences":[{"text":"Just leave it with us.","start":3559.455,"end":3560.495,"sentiment":"neutral","sentiment_score":0.05220069736242294},{"text":"I'll log up on, and I'll get back to you as soon as possible.","start":3560.495,"end":3564.793,"sentiment":"neutral","sentiment_score":0.10480078309774399},{"text":"Alright.","start":3564.793,"end":3565.1128,"sentiment":"positive","sentiment_score":0.4951022267341614},{"text":"Have a good night, mate.","start":3565.1128,"end":3566.333,"sentiment":"positive","sentiment_score":0.6638492941856384}],"sentiment":"neutral","sentiment_score":0.22170252591371536,"num_words":25,"start":3559.455,"end":3566.333}]}}]},{"alternatives":[{"transcript":"Hi. I got a call from ASL a couple minutes back regarding my Internet connection. Yeah. It was it was a bit slow. So it's still working, but there's it's not working as good as what it used to be at, you know, at first when I got the Airtel. So yeah. Anukul, a n u k u l. K u l. Yes. Correct. Now? Yeah. Just a second. Speedtest .net. Yeah. Can I do it on phone? Yeah. Yeah. For the Wi Fi. Alright. Just a second. Yes. So I'm just waiting. How's that going in? Just give just give us a minute. It's weird. It says one. Just a second. It says download Mbps 1.85. Yes. I do. This is Aussie Broadband. What? Yeah. It's 2Point35 now. Yes. Yeah. Yeah. I'm seeing this. Yeah. Because yes. Correct. Because yeah. When I first got when I first joined Airtel, it was it was working fine. I think it's just been a win. It's it's getting a bit slow. Yeah. I've just send you in WhatsApp. Yeah. Yeah. Yes. A bit test at night. Laptop? Mount Mount Juliet. Yeah. Yeah. Yeah. And where is laptop? Laptop. Let's check-in the laptop now. Yeah. It's it's weird. It's too Yeah. Yeah. Yeah. I've yeah. I'm on my laptop. Yes. Same. In laptop as well, it's just showing one one point seven, 1.8 Mbps. Ah, yes, sir. Yeah. Sure. Yeah. Sure. Yep. Yeah. Sorry? So do you want me to install it? Yeah. Yeah. Yeah. Yeah. Just a second. Free download. Yeah. I'm just downloading it. Yes. Is it download team team viewer or download quick support? Oh, okay. Yeah. Yes. Yeah. Okay. Yeah. Yeah. It's downloading. Yeah. Thanks. Yes, Greg. Sorry. Alright. Just a second. I'll just connect the hotspot because it looks like it's gonna take ages. Yeah. Yeah. About a week ago? And, yeah, I was just thinking that it's gonna, you know, it's gonna go back to normal, but it hasn't. Sorry? Sorry. Who? Oh, yeah. Yeah. Yeah. Yeah. Yeah. Dom. Yeah. Yeah. Alright. Yeah. Yeah. It's yeah. It's weird because it was it was fine when, yeah, when when I first, yeah. Yeah. Maybe. Because it says Aussie Broadband. Yeah. And we're like, I don't know. It's because because we we we were with Aussie Broadband before. And yeah. And it was it was it's it was fine. Like yeah. We never we never actually had problem with, you know, the Internet and all. So I don't know. Yeah. Yeah. Still say ten minutes. Yeah. I hit sorry? Yeah. TeamViewer. I'm using data hot hotspot. Yes. Does it has to be in the laptop? Okay. Sorry? Okay. Yeah. No worries. I'll look. Yep. Yeah. Yeah. Okay. Yeah. I'm just gonna yeah. Okay. Sorry? Yeah. Great. Just say. Everything's working so slow today. Yeah. Yeah. I'm starting I'm looking into another one. Yeah. Yeah. Two p z. I think yeah. It says thank you download had started, but it doesn't say any download. Sorry? Oh, okay. Yeah. Yeah. Because yeah. It doesn't shows any download at the moment. But it says in the screen, it says, thank you. Your download has started. Not nothing. I don't see any download. Hot spot. Yeah. I'm not using Wi Fi at the moment. Apple. Sorry? Yeah. Yeah. True. Yeah. Yeah. Yeah. It's oh, yeah. Now it's downloading. Yeah. It's the same. It says same TeamViewer that DMZ, but this one's really quick downloading. No. This one's very quick. It's it says one minute left. Yeah. It's yeah. Probably. Yeah. Yes. Yeah. Download done. Yeah. Yeah. Yeah. Just opening. In regard to the signature of the software. Continue. Alright. So yeah. ID is 255391 144. It's 8F5. Sorry? No. 8. Do you want me to message you in WhatsApp? Yeah. Yeah. I'll do it. Yeah. Yeah. That you have this message in WhatsApp. Okay. WiFi? I don't do you want me to connect to Wi Fi? Yeah. K. I don't. Sorry? Oh, yeah. Yeah. I'll send you a photo. Must be easier. Yeah. Yeah. I'll just send you a photo. Ready to allow? Yeah. Then yes. Yes. I did. Sorry? Sorry? Just a second. Can you see it now? Yeah. Continue. No. I got plenty of battery. Oh, okay. Yeah. I'm seeing the seeing the info now. Yes. Yes. Apple. Sorry? How how old? How old? We got it in 2020. Three four years. Three, four years. Cool. Yes. Yeah. Yes. He believes. Yeah. Yes. Alright. Yeah. Possession and driver. Oh. So what do I do next? How do I give you the control of the mouse? Yeah. Yeah. Which one? Yeah. Again? Yeah. Yes, sir. What's the last name, sir? One Sorry? No. It says manage this device or security with management. Assign this device to a team here. It asks for email. Do I put my email in? Or yes. I did. Yeah. I did, but it it requires email. K. K. Where is it in Google? Close? Yeah. I think you can use it most now. Can you? Yeah. Yeah. WiFi password? Give me a second. I'll check. Where is the route where do we find the router password? Is it at the back, isn't it? Oh, okay. You got it. Yeah. Yeah. That's too slow. Right? 215. Sorry? Yeah. Yeah. Yeah. Yeah. Sure. Yeah. Yeah. 98%. 99 100. Yeah. Yeah. Done. Christmas to present. Do you have to control? Yes. Yeah. No. That's alright. Voice over. Yes. Waiting on that one. No. Just it's not opening TeamViewer. Oh, okay. Alright. Yes. Yeah. Do you want the passport? Yes. I'm just about to send you. Yep. Yeah. Yeah. The Wi Fi, it's just we can't even the Facebook, it doesn't open. Like, it's yeah. That's why we're just using everyone of everyone of us just using data at the moment. Sorry? Normally normally, three phone. That's it. We don't we rarely use laptops, TV. So just usually, it's just three phones. Only three of us, yeah, are home. Yeah. Yeah. Yeah. So what so so what did you what do you want me to do next? Just wait? 3217. Yes. Yeah. I'll I'll text you tomorrow how that goes, how the Internet goes. Yeah. Sounds good. Yeah. I'm I'm being with you on phone already one hour. Yeah. Yeah. Yeah. Easy. Alright. Thanks, man. You too. Thanks. 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I got a call from ASL a couple minutes back regarding my Internet connection. Yeah. It was it was a bit slow. So it's still working, but there's it's not working as good as what it used to be at, you know, at first when I got the Airtel.\n\nSo yeah. Anukul, a n u k u l. K u l. Yes. Correct.\n\nNow? Yeah. Just a second. Speedtest .net. Yeah.\n\nCan I do it on phone? Yeah. Yeah. For the Wi Fi. Alright.\n\nJust a second. Yes. So I'm just waiting. How's that going in? Just give just give us a minute.\n\nIt's weird. It says one. Just a second. It says download Mbps 1.85. Yes.\n\nI do. This is Aussie Broadband. What? Yeah. It's 2Point35 now.\n\nYes. Yeah. Yeah. I'm seeing this. Yeah.\n\nBecause yes. Correct. Because yeah. When I first got when I first joined Airtel, it was it was working fine. I think it's just been a win.\n\nIt's it's getting a bit slow. Yeah. I've just send you in WhatsApp. Yeah. Yeah.\n\nYes. A bit test at night. Laptop? Mount Mount Juliet. Yeah.\n\nYeah. Yeah. And where is laptop? Laptop. Let's check-in the laptop now.\n\nYeah. It's it's weird. It's too Yeah. Yeah. Yeah.\n\nI've yeah. I'm on my laptop. Yes. Same. In laptop as well, it's just showing one one point seven, 1.8 Mbps.\n\nAh, yes, sir. Yeah. Sure. Yeah. Sure.\n\nYep. Yeah. Sorry? So do you want me to install it? Yeah.\n\nYeah. Yeah. Yeah. Just a second. Free download.\n\nYeah. I'm just downloading it. Yes. Is it download team team viewer or download quick support? Oh, okay.\n\nYeah. Yes. Yeah. Okay. Yeah.\n\nYeah. It's downloading. Yeah. Thanks. Yes, Greg.\n\nSorry. Alright. Just a second. I'll just connect the hotspot because it looks like it's gonna take ages. Yeah.\n\nYeah. About a week ago? And, yeah, I was just thinking that it's gonna, you know, it's gonna go back to normal, but it hasn't. Sorry? Sorry.\n\nWho? Oh, yeah. Yeah. Yeah. Yeah.\n\nYeah. Dom. Yeah. Yeah. Alright.\n\nYeah. Yeah. It's yeah. It's weird because it was it was fine when, yeah, when when I first, yeah. Yeah.\n\nMaybe. Because it says Aussie Broadband. Yeah. And we're like, I don't know. It's because because we we we were with Aussie Broadband before.\n\nAnd yeah. And it was it was it's it was fine. Like yeah. We never we never actually had problem with, you know, the Internet and all. So I don't know.\n\nYeah. Yeah. Still say ten minutes. Yeah. I hit sorry?\n\nYeah. TeamViewer. I'm using data hot hotspot. Yes. Does it has to be in the laptop?\n\nOkay. Sorry? Okay. Yeah. No worries.\n\nI'll look. Yep. Yeah. Yeah. Okay.\n\nYeah. I'm just gonna yeah. Okay. Sorry? Yeah.\n\nGreat. Just say. Everything's working so slow today. Yeah. Yeah.\n\nI'm starting I'm looking into another one. Yeah. Yeah. Two p z. I think yeah.\n\nIt says thank you download had started, but it doesn't say any download. Sorry? Oh, okay. Yeah. Yeah.\n\nBecause yeah. It doesn't shows any download at the moment. But it says in the screen, it says, thank you. Your download has started. Not nothing.\n\nI don't see any download. Hot spot. Yeah. I'm not using Wi Fi at the moment. Apple.\n\nSorry? Yeah. Yeah. True. Yeah.\n\nYeah. Yeah. It's oh, yeah. Now it's downloading. Yeah.\n\nIt's the same. It says same TeamViewer that DMZ, but this one's really quick downloading. No. This one's very quick. It's it says one minute left.\n\nYeah. It's yeah. Probably. Yeah. Yes.\n\nYeah. Download done. Yeah. Yeah. Yeah.\n\nJust opening. In regard to the signature of the software. Continue. Alright. So yeah.\n\nID is 255391 144. It's 8F5. Sorry? No. 8.\n\nDo you want me to message you in WhatsApp? Yeah. Yeah. I'll do it. Yeah.\n\nYeah. That you have this message in WhatsApp. Okay. WiFi? I don't do you want me to connect to Wi Fi?\n\nYeah. K. I don't. Sorry? Oh, yeah.\n\nYeah. I'll send you a photo. Must be easier. Yeah. Yeah.\n\nI'll just send you a photo. Ready to allow? Yeah. Then yes. Yes.\n\nI did. Sorry? Sorry? Just a second. Can you see it now?\n\nYeah. Continue. No. I got plenty of battery. Oh, okay.\n\nYeah. I'm seeing the seeing the info now. Yes. Yes. Apple.\n\nSorry? How how old? How old? We got it in 2020. Three four years.\n\nThree, four years. Cool. Yes. Yeah. Yes.\n\nHe believes. Yeah. Yes. Alright. Yeah.\n\nPossession and driver. Oh. So what do I do next? How do I give you the control of the mouse? Yeah.\n\nYeah. Which one? Yeah. Again? Yeah.\n\nYes, sir. What's the last name, sir? One Sorry? No. It says manage this device or security with management.\n\nAssign this device to a team here. It asks for email. Do I put my email in? Or yes. I did.\n\nYeah. I did, but it it requires email. K. K. Where is it in Google?\n\nClose? Yeah. I think you can use it most now. Can you? Yeah.\n\nYeah. WiFi password? Give me a second. I'll check. Where is the route where do we find the router password?\n\nIs it at the back, isn't it? Oh, okay. You got it. Yeah. Yeah.\n\nThat's too slow. Right? 215. Sorry? Yeah.\n\nYeah. Yeah. Yeah. Sure. Yeah.\n\nYeah. 98%. 99 100. Yeah. Yeah.\n\nDone. Christmas to present. Do you have to control? Yes. Yeah.\n\nNo. That's alright. Voice over. Yes. Waiting on that one.\n\nNo. Just it's not opening TeamViewer. Oh, okay. Alright. Yes.\n\nYeah. Do you want the passport? Yes. I'm just about to send you. Yep.\n\nYeah. Yeah. The Wi Fi, it's just we can't even the Facebook, it doesn't open. Like, it's yeah. That's why we're just using everyone of everyone of us just using data at the moment.\n\nSorry? Normally normally, three phone. That's it. We don't we rarely use laptops, TV. So just usually, it's just three phones.\n\nOnly three of us, yeah, are home. Yeah. Yeah. Yeah. So what so so what did you what do you want me to do next?\n\nJust wait? 3217. Yes. Yeah. I'll I'll text you tomorrow how that goes, how the Internet goes.\n\nYeah. Sounds good. Yeah. I'm I'm being with you on phone already one hour. Yeah.\n\nYeah. Yeah. Easy. Alright. Thanks, man.\n\nYou too. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.05132107436656952},{"text":"I got a call from ASL a couple minutes back regarding my Internet connection.","start":5.2,"end":11.3,"sentiment":"neutral","sentiment_score":0.032018749974668026},{"text":"Yeah.","start":16.185,"end":16.505,"sentiment":"neutral","sentiment_score":-0.20075255632400513},{"text":"It was it was a bit slow.","start":16.505,"end":18.125,"sentiment":"negative","sentiment_score":-0.4502488502434322},{"text":"So it's still working, but there's it's not working as good as what it used to be at, you know, at first when I got the Airtel.","start":19.064999,"end":29.82,"sentiment":"neutral","sentiment_score":-0.30322114405808626}],"sentiment":"neutral","sentiment_score":-0.22079763647168874,"num_words":50,"start":4.48,"end":29.82},{"sentences":[{"text":"So 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Sorry?","start":2439.78,"end":2457.8801,"sentiment":"neutral","sentiment_score":0.010203121230006218},{"text":"No.","start":2470.515,"end":2470.755,"sentiment":"neutral","sentiment_score":-0.12429456412792206},{"text":"It says manage this device or security with management.","start":2470.755,"end":2476.375,"sentiment":"neutral","sentiment_score":-0.09547485328382915}],"sentiment":"neutral","sentiment_score":-0.025721162361534017,"num_words":19,"start":2437.06,"end":2476.375},{"sentences":[{"text":"Assign this device to a team here.","start":2476.515,"end":2478.1948,"sentiment":"neutral","sentiment_score":-0.0464712812432221},{"text":"It asks for email.","start":2478.1948,"end":2481.015,"sentiment":"neutral","sentiment_score":-0.04416715167462826},{"text":"Do I put my email in?","start":2481.2349,"end":2482.755,"sentiment":"neutral","sentiment_score":-0.03691674458483855},{"text":"Or yes.","start":2482.755,"end":2492.98,"sentiment":"neutral","sentiment_score":0.0014475546777248383},{"text":"I did.","start":2492.98,"end":2493.72,"sentiment":"neutral","sentiment_score":0.07468279078602791}],"sentiment":"neutral","sentiment_score":-0.027200350094409215,"num_words":21,"start":2476.515,"end":2493.72},{"sentences":[{"text":"Yeah.","start":2497.645,"end":2497.8052,"sentiment":"neutral","sentiment_score":-0.0003678929060697555},{"text":"I did, but it it requires email.","start":2497.8052,"end":2501.745,"sentiment":"neutral","sentiment_score":-0.03205930534750223},{"text":"K.","start":2503.645,"end":2504.145,"sentiment":"neutral","sentiment_score":-0.1056065559387207},{"text":"K.","start":2504.685,"end":2505.185,"sentiment":"neutral","sentiment_score":-0.06597904860973358},{"text":"Where is it in Google?","start":2508.2852,"end":2509.5051,"sentiment":"neutral","sentiment_score":-0.03712990693747997}],"sentiment":"neutral","sentiment_score":-0.038801211304962634,"num_words":15,"start":2497.645,"end":2509.5051},{"sentences":[{"text":"Close?","start":2512.445,"end":2512.945,"sentiment":"neutral","sentiment_score":-0.04014070704579353},{"text":"Yeah.","start":2513.0051,"end":2513.43,"sentiment":"neutral","sentiment_score":-0.01882839202880859},{"text":"I think you can use it most now.","start":2549.31,"end":2551.23,"sentiment":"positive","sentiment_score":0.41451147571206093},{"text":"Can you?","start":2551.23,"end":2554.35,"sentiment":"neutral","sentiment_score":0.11969240382313728},{"text":"Yeah.","start":2554.35,"end":2554.85,"sentiment":"neutral","sentiment_score":0.0960267037153244}],"sentiment":"neutral","sentiment_score":0.2763487859987296,"num_words":13,"start":2512.445,"end":2554.85},{"sentences":[{"text":"Yeah.","start":2554.99,"end":2555.49,"sentiment":"neutral","sentiment_score":0.073952816426754},{"text":"WiFi password?","start":2584.23,"end":2585.29,"sentiment":"neutral","sentiment_score":-0.006633028853684663},{"text":"Give me a second.","start":2591.3152,"end":2592.7551,"sentiment":"neutral","sentiment_score":-0.004941102582961321},{"text":"I'll check.","start":2592.7551,"end":2593.495,"sentiment":"neutral","sentiment_score":0.02043354045599699},{"text":"Where is the route where do we find the router 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slow.","start":2703.7349,"end":2704.775,"sentiment":"negative","sentiment_score":-0.6332634687423706},{"text":"Right?","start":2704.775,"end":2705.175,"sentiment":"neutral","sentiment_score":-0.24453656375408173},{"text":"215.","start":2705.175,"end":2706.555,"sentiment":"neutral","sentiment_score":-0.1013551503419876},{"text":"Sorry?","start":2716.6301,"end":2717.1301,"sentiment":"neutral","sentiment_score":-0.07313418388366699},{"text":"Yeah.","start":2801.89,"end":2802.39,"sentiment":"neutral","sentiment_score":-0.026920419186353683}],"sentiment":"negative","sentiment_score":-0.3351052461990288,"num_words":7,"start":2703.7349,"end":2802.39},{"sentences":[{"text":"Yeah.","start":2804.21,"end":2804.71,"sentiment":"neutral","sentiment_score":-0.07253482937812805},{"text":"Yeah.","start":2820.66,"end":2821.16,"sentiment":"neutral","sentiment_score":0.0014694295823574066},{"text":"Yeah.","start":2823.46,"end":2823.78,"sentiment":"neutral","sentiment_score":0.04713850095868111},{"text":"Sure.","start":2823.78,"end":2824.28,"sentiment":"neutral","sentiment_score":0.0603628046810627},{"text":"Yeah.","start":2828.02,"end":2828.52,"sentiment":"neutral","sentiment_score":-0.008961368352174759}],"sentiment":"neutral","sentiment_score":0.00549490749835968,"num_words":5,"start":2804.21,"end":2828.52},{"sentences":[{"text":"Yeah.","start":2833.3,"end":2833.8,"sentiment":"neutral","sentiment_score":-0.056516487151384354},{"text":"98%.","start":2918.045,"end":2919.085,"sentiment":"neutral","sentiment_score":-0.00015842201537452638},{"text":"99 100.","start":2919.085,"end":2920.785,"sentiment":"neutral","sentiment_score":0.011843034997582436},{"text":"Yeah.","start":2921.405,"end":2921.905,"sentiment":"neutral","sentiment_score":0.028820864856243137},{"text":"Yeah.","start":2922.525,"end":2922.765,"sentiment":"neutral","sentiment_score":0.015683826059103012}],"sentiment":"neutral","sentiment_score":0.00191930862395869,"num_words":6,"start":2833.3,"end":2922.765},{"sentences":[{"text":"Done.","start":2922.765,"end":2923.265,"sentiment":"neutral","sentiment_score":0.011779697611927986},{"text":"Christmas to present.","start":2924.845,"end":2926.545,"sentiment":"neutral","sentiment_score":-0.005088281507293384},{"text":"Do you have to control?","start":2938.76,"end":2939.82,"sentiment":"neutral","sentiment_score":-0.09874611645936966},{"text":"Yes.","start":2954.065,"end":2954.305,"sentiment":"neutral","sentiment_score":-0.03466666862368584},{"text":"Yeah.","start":2954.305,"end":2954.545,"sentiment":"neutral","sentiment_score":-0.04634962975978851}],"sentiment":"neutral","sentiment_score":-0.05256654796275226,"num_words":11,"start":2922.765,"end":2954.545},{"sentences":[{"text":"No.","start":2954.545,"end":2954.785,"sentiment":"neutral","sentiment_score":-0.13626335561275482},{"text":"That's alright.","start":2954.785,"end":2955.525,"sentiment":"neutral","sentiment_score":-0.10981524735689163},{"text":"Voice over.","start":2976.755,"end":2978.135,"sentiment":"neutral","sentiment_score":-0.1683569923043251},{"text":"Yes.","start":2983.875,"end":2984.375,"sentiment":"neutral","sentiment_score":-0.017962055280804634},{"text":"Waiting on that one.","start":2987.69,"end":2988.8298,"sentiment":"neutral","sentiment_score":-0.055554307997226715}],"sentiment":"neutral","sentiment_score":-0.09327871222048997,"num_words":10,"start":2954.545,"end":2988.8298},{"sentences":[{"text":"No.","start":2992.41,"end":2992.91,"sentiment":"neutral","sentiment_score":-0.15525047481060028},{"text":"Just it's not opening TeamViewer.","start":2993.13,"end":2995.15,"sentiment":"neutral","sentiment_score":-0.21989747285842895},{"text":"Oh, okay.","start":3000.5698,"end":3001.3098,"sentiment":"neutral","sentiment_score":-0.01785115245729685},{"text":"Alright.","start":3002.035,"end":3002.535,"sentiment":"neutral","sentiment_score":0.014381284825503826},{"text":"Yes.","start":3004.355,"end":3004.855,"sentiment":"neutral","sentiment_score":0.0239357128739357}],"sentiment":"neutral","sentiment_score":-0.12521231463178992,"num_words":10,"start":2992.41,"end":3004.855},{"sentences":[{"text":"Yeah.","start":3124.905,"end":3125.305,"sentiment":"neutral","sentiment_score":0.008078129962086678},{"text":"Do you want the passport?","start":3125.305,"end":3126.365,"sentiment":"neutral","sentiment_score":0.006535768322646618},{"text":"Yes.","start":3130.25,"end":3130.5698,"sentiment":"neutral","sentiment_score":0.008951442316174507},{"text":"I'm just about to send you.","start":3130.5698,"end":3132.51,"sentiment":"neutral","sentiment_score":-0.006913826956103246},{"text":"Yep.","start":3134.49,"end":3134.99,"sentiment":"neutral","sentiment_score":0.022415971383452415}],"sentiment":"neutral","sentiment_score":0.0021886731098805156,"num_words":14,"start":3124.905,"end":3134.99},{"sentences":[{"text":"Yeah.","start":3334.71,"end":3335.15,"sentiment":"neutral","sentiment_score":-0.12384151667356492},{"text":"Yeah.","start":3335.15,"end":3335.5898,"sentiment":"neutral","sentiment_score":-0.16825968027114868},{"text":"The Wi Fi, it's just we can't even the Facebook, it doesn't open.","start":3335.5898,"end":3342.035,"sentiment":"neutral","sentiment_score":-0.324266248024427},{"text":"Like, it's yeah.","start":3342.035,"end":3346.515,"sentiment":"neutral","sentiment_score":-0.24560880661010742},{"text":"That's why we're just using everyone of everyone of us just using data at the moment.","start":3346.515,"end":3353.53,"sentiment":"neutral","sentiment_score":-0.2301164260134101}],"sentiment":"neutral","sentiment_score":-0.26253681345021024,"num_words":34,"start":3334.71,"end":3353.53},{"sentences":[{"text":"Sorry?","start":3375.555,"end":3376.055,"sentiment":"neutral","sentiment_score":-0.014783508144319056},{"text":"Normally normally, three phone.","start":3381.9,"end":3384.0,"sentiment":"neutral","sentiment_score":-0.015982886543497443},{"text":"That's it.","start":3384.38,"end":3385.2,"sentiment":"neutral","sentiment_score":-0.015039510559290648},{"text":"We don't we rarely use laptops, TV.","start":3385.66,"end":3390.455,"sentiment":"neutral","sentiment_score":-0.057308215115751536},{"text":"So just usually, it's just three phones.","start":3391.155,"end":3393.895,"sentiment":"neutral","sentiment_score":-0.024957985218082155}],"sentiment":"neutral","sentiment_score":-0.0326027370368441,"num_words":21,"start":3375.555,"end":3393.895},{"sentences":[{"text":"Only three of us, yeah, are home.","start":3395.395,"end":3398.135,"sentiment":"neutral","sentiment_score":0.06629212040986333},{"text":"Yeah.","start":3399.715,"end":3400.215,"sentiment":"neutral","sentiment_score":0.06358563899993896},{"text":"Yeah.","start":3449.6152,"end":3450.1152,"sentiment":"neutral","sentiment_score":0.01346697099506855},{"text":"Yeah.","start":3470.3801,"end":3470.78,"sentiment":"neutral","sentiment_score":-0.05858035013079643},{"text":"So what so so what did you what do you want me to do next?","start":3470.78,"end":3478.845,"sentiment":"neutral","sentiment_score":-0.06673073172569274}],"sentiment":"neutral","sentiment_score":-0.020737754926085473,"num_words":25,"start":3395.395,"end":3478.845},{"sentences":[{"text":"Just wait?","start":3478.905,"end":3479.725,"sentiment":"neutral","sentiment_score":-0.049819547683000565},{"text":"3217.","start":3491.66,"end":3492.88,"sentiment":"neutral","sentiment_score":-0.00923282653093338},{"text":"Yes.","start":3531.7551,"end":3532.2551,"sentiment":"neutral","sentiment_score":0.08058799803256989},{"text":"Yeah.","start":3536.955,"end":3537.455,"sentiment":"neutral","sentiment_score":0.048598889261484146},{"text":"I'll I'll text you tomorrow how that goes, how the Internet goes.","start":3538.075,"end":3541.17,"sentiment":"neutral","sentiment_score":0.08855992027868827}],"sentiment":"neutral","sentiment_score":0.06370788286713992,"num_words":17,"start":3478.905,"end":3541.17},{"sentences":[{"text":"Yeah.","start":3543.01,"end":3543.51,"sentiment":"neutral","sentiment_score":0.3193456530570984},{"text":"Sounds good.","start":3543.89,"end":3544.71,"sentiment":"positive","sentiment_score":0.49088263511657715},{"text":"Yeah.","start":3548.6099,"end":3549.1099,"sentiment":"neutral","sentiment_score":0.16021624207496643},{"text":"I'm I'm being with you on phone already one hour.","start":3549.65,"end":3552.5498,"sentiment":"neutral","sentiment_score":0.13230299428105355},{"text":"Yeah.","start":3553.8098,"end":3554.3098,"sentiment":"neutral","sentiment_score":0.0815606564283371}],"sentiment":"neutral","sentiment_score":0.19106118430693944,"num_words":15,"start":3543.01,"end":3554.3098},{"sentences":[{"text":"Yeah.","start":3554.8499,"end":3555.3499,"sentiment":"neutral","sentiment_score":0.06302274018526077},{"text":"Yeah.","start":3563.155,"end":3563.4749,"sentiment":"neutral","sentiment_score":0.14247094094753265},{"text":"Easy.","start":3563.4749,"end":3563.9548,"sentiment":"neutral","sentiment_score":0.3115745782852173},{"text":"Alright.","start":3563.9548,"end":3564.1948,"sentiment":"positive","sentiment_score":0.38026162981987},{"text":"Thanks, man.","start":3564.1948,"end":3565.015,"sentiment":"positive","sentiment_score":0.6032375544309616}],"sentiment":"positive","sentiment_score":0.3506341663499673,"num_words":6,"start":3554.8499,"end":3565.015},{"sentences":[{"text":"You too.","start":3565.9548,"end":3566.515,"sentiment":"positive","sentiment_score":0.40850038826465607},{"text":"Thanks.","start":3566.515,"end":3566.835,"sentiment":"positive","sentiment_score":0.6938251256942749},{"text":"Bye.","start":3566.835,"end":3567.335,"sentiment":"neutral","sentiment_score":-0.12920457124710083}],"sentiment":"positive","sentiment_score":0.34540533274412155,"num_words":4,"start":3565.9548,"end":3567.335}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? It's Alex tech support.\n\nChannel 1: Hi. I got a call from ASL a couple minutes back regarding my Internet connection.\n\nChannel 0: Yeah. Is is there a problem with your Internet connection?\n\nChannel 1: Yeah. It was it was a bit slow. So it's still working, but there's it's not working as good as what it used to be at, you know, at first when I got the Airtel. So\n\nChannel 0: Okay. One second. Can I have the account holder's first name, please?\n\nChannel 1: yeah. Anukul, a n u k u l.\n\nChannel 0: A n u\n\nChannel 1: K u l.\n\nChannel 0: k u l. Okay. You're on the OptiPOM network?\n\nChannel 1: Yes. Correct.\n\nChannel 0: And hang on. Let's have a look, see what speed you're on. So you're on the 50 Mbps. What speed are you getting when you run a test now?\n\nChannel 1: Now?\n\nChannel 0: Yeah. So if you go to speedtest.net,\n\nChannel 1: Yeah. Just a second.\n\nChannel 0: what speed are you getting\n\nChannel 1: Speedtest\n\nChannel 0: there? .Net. Yeah.\n\nChannel 1: .net. Yeah. Can I do it on phone?\n\nChannel 0: Yeah. You can do it on the phone. It's done\n\nChannel 1: Yeah.\n\nChannel 0: through the Wi Fi. Yeah?\n\nChannel 1: Yeah. For the Wi Fi.\n\nChannel 0: Yeah. Not a problem.\n\nChannel 1: Alright. Just a second. Yes. So I'm just waiting. How's that going in?\n\nJust give just give us a minute. It's weird.\n\nChannel 0: What's better\n\nChannel 1: It\n\nChannel 0: you\n\nChannel 1: says\n\nChannel 0: getting there?\n\nChannel 1: one. Just a second. It says download Mbps 1.85.\n\nChannel 0: 1.85. That's very that's very low. Do you have WhatsApp?\n\nChannel 1: Yes. I do.\n\nChannel 0: Okay. Hang on a sec.\n\nChannel 1: This is Aussie Broadband. What?\n\nChannel 0: That's one of their I should Aussie Broadband. That should be Aussie Broadband.\n\nChannel 1: Yeah. It's 2Point35 now.\n\nChannel 0: 51079969. Okay. So I've got you on WhatsApp. I'm just gonna text you on WhatsApp. Oh, they've already been texting you on WhatsApp.\n\nOkay.\n\nChannel 1: Yes.\n\nChannel 0: K. I'll just send you a text if you can just send me a photo of that speed test you just done.\n\nChannel 1: Yeah.\n\nChannel 0: That's\n\nChannel 1: Yeah. I'm seeing this.\n\nChannel 0: weird. No. I think\n\nChannel 1: Yeah.\n\nChannel 0: I\n\nChannel 1: Because\n\nChannel 0: remember talking talking to you. You're a non remarkable drive. Right?\n\nChannel 1: yes. Correct. Because yeah. When I first got when I first joined Airtel, it was it was working fine. I think it's just been a win.\n\nIt's it's getting a bit slow.\n\nChannel 0: Yeah. Look. I'm I'm not sure. Yeah. Just if you can just send me that photo so I can just have a look at something.\n\nChannel 1: Yeah. I've just send you\n\nChannel 0: Oh, you\n\nChannel 1: in\n\nChannel 0: did?\n\nChannel 1: WhatsApp.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Oh, that's a very good speed.\n\nChannel 1: Yeah.\n\nChannel 0: So that's on speedtest.net. Yeah?\n\nChannel 1: Yes. A bit test at night.\n\nChannel 0: Do you, by any chance, have\n\nChannel 1: Laptop?\n\nChannel 0: no. I'm not yeah. I'm gonna let yeah. Well, if you do, Lot 222 your lot, 2229 Remarkable Drive, Mount Dundee Dunedin, Victoria. Right?\n\nChannel 1: Mount Mount Juliet. Yeah.\n\nChannel 0: Oh, hang on. Let me just double check the address. Yeah. Mount Dundee\n\nChannel 1: Yeah.\n\nChannel 0: 3217. Okay.\n\nChannel 1: Yeah. And where is laptop? Laptop. Let's check-in the laptop now. Yeah.\n\nIt's it's weird. It's too\n\nChannel 0: Because I'll be honest with you. I know that there's been a lot of issues lately\n\nChannel 1: Yeah.\n\nChannel 0: with Super Networks. I know Super Networks bloody Opticon, they've been having a lot of issues with their network. So I'm not sure if that's it, but if you've got a laptop\n\nChannel 1: Yeah.\n\nChannel 0: and I can have access from here to the router via TeamViewer. Or if you got TeamViewer or or any desk, I can check the router to see if there's any package loss or anything like that and maybe be able to fix it up from here.\n\nChannel 1: Yeah. I've yeah. I'm on my laptop.\n\nChannel 0: Okay. One second. Okay. Just one one\n\nChannel 1: Yes. Same. In laptop as well, it's just showing one one point seven, 1.8 Mbps.\n\nChannel 0: Yeah. Just two secs. I'm just about ready. Hang on.\n\nChannel 1: Ah, yes, sir.\n\nChannel 0: I'll just put you on hold for a sec.\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Thank you. Alright. Hang on a sec. I'll just put you on hands free. Okay?\n\nChannel 1: Yeah. Sure.\n\nChannel 0: You there?\n\nChannel 1: Yep.\n\nChannel 0: Hello? How can you do that? Sorry. I just put you on hands.\n\nChannel 1: Yeah.\n\nChannel 0: Do you have that installed in your laptop, TeamViewer?\n\nChannel 1: Sorry?\n\nChannel 0: You have TeamViewer just texted to in installing the laptop?\n\nChannel 1: So do you want me to install it?\n\nChannel 0: Yeah. But just install it for for purpose only. Okay?\n\nChannel 1: Yeah.\n\nChannel 0: Because otherwise, they'll charge you for it.\n\nChannel 1: Yeah.\n\nChannel 0: This place for free, and it's highly encrypted.\n\nChannel 1: Yeah.\n\nChannel 0: And there's one way that we have access over the Internet to make sure that everything's running properly. Otherwise, I'm just gonna have to log a fault and find out why that's happening. So when you download TeamViewer, you download it for support, and it'll come up with a partner ID and a password. I just need the partner ID first.\n\nChannel 1: Yeah.\n\nChannel 0: And then when it can\n\nChannel 1: Just a second. Free download. Yeah. I'm just downloading it.\n\nChannel 0: That's for you. Just download. Yeah. No\n\nChannel 1: Yes.\n\nChannel 0: worries.\n\nChannel 1: Is it download team team viewer or download quick support?\n\nChannel 0: No. No. Download TeamViewer for support purpose only.\n\nChannel 1: Oh, okay. Yeah.\n\nChannel 0: Click support. That's something else.\n\nChannel 1: Yes.\n\nChannel 0: You know, we only we've we've been working with TeamViewer for the last lot of many,\n\nChannel 1: Yeah.\n\nChannel 0: many years, and every year, it it it it's a German product. It's highly encrypted, and we've never had any any issues with it.\n\nChannel 1: Okay. Yeah.\n\nChannel 0: Take your time. No stress. Alright?\n\nChannel 1: Yeah. It's downloading.\n\nChannel 0: Yeah. No. I'm just saying don't don't rush it. Just take your time. It's no no you know what I mean?\n\nI'm I'm I've got nowhere to go. So\n\nChannel 1: Yeah. Thanks.\n\nChannel 0: You're in Victoria. Right?\n\nChannel 1: Yes, Greg. Sorry.\n\nChannel 0: No. That's alright.\n\nChannel 1: Alright. Just a second. I'll just connect the hotspot because it looks like\n\nChannel 0: Oh,\n\nChannel 1: it's gonna take ages.\n\nChannel 0: really? Once it's download, just you can take off your hotspot and\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: yeah. When did this start to happen?\n\nChannel 1: About a week ago?\n\nChannel 0: Oh, really?\n\nChannel 1: And, yeah, I was just thinking that it's gonna, you know, it's gonna go back to normal, but it hasn't.\n\nChannel 0: So okay. So we have a bit of a history here, man, which goes back to white to brown. Okay. So we got the alright. I think I remember.\n\nI think I was the one that helped you get connected.\n\nChannel 1: Sorry?\n\nChannel 0: I think I was the one that helped you get connected.\n\nChannel 1: Sorry. Who?\n\nChannel 0: Myself, Dom. I think I spoke to\n\nChannel 1: Oh,\n\nChannel 0: you.\n\nChannel 1: yeah. Yeah. Yeah. Yeah. Yeah.\n\nDom. Yeah.\n\nChannel 0: Yeah. Yeah. A couple of weeks ago. Yeah. And it's already\n\nChannel 1: Yeah.\n\nChannel 0: oh, the Opticon, mate. Look. I know I knew the owner of Opticon, the guy that actually created this network. When he had it, mate, everything was working brilliant.\n\nChannel 1: Alright.\n\nChannel 0: Then they got brought out by a group called Unity Group, and then Unity Group got brought out by some other group. But ever since that happened,\n\nChannel 1: Yeah.\n\nChannel 0: Opticom hasn't been the same.\n\nChannel 1: Yeah. It's yeah. It's weird because it was it was fine when, yeah, when when I first,\n\nChannel 0: But I think Aussie Broadband has\n\nChannel 1: yeah.\n\nChannel 0: something to do with with OptiComm, and that's probably why you're saying Aussie Broadband or something like that when you're doing the speed test maybe. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Oh,\n\nChannel 1: Maybe.\n\nChannel 0: that\n\nChannel 1: Because it says Aussie Broadband.\n\nChannel 0: so\n\nChannel 1: Yeah.\n\nChannel 0: you could\n\nChannel 1: And\n\nChannel 0: do it\n\nChannel 1: we're\n\nChannel 0: before.\n\nChannel 1: like, I don't know. It's because because we we we were with Aussie Broadband before. And yeah. And it was it was it's it was fine. Like yeah.\n\nWe never we never actually had problem with, you know, the Internet and all. So I don't know.\n\nChannel 0: That's weird.\n\nChannel 1: Yeah.\n\nChannel 0: Still downloading, is it?\n\nChannel 1: Yeah. Still say ten minutes.\n\nChannel 0: What?\n\nChannel 1: Yeah.\n\nChannel 0: Ten minutes. Can you send me a photo of\n\nChannel 1: I hit\n\nChannel 0: that? Ten minutes. You're downloading TeamViewer. Right?\n\nChannel 1: sorry?\n\nChannel 0: You're downloading TeamViewer. Right?\n\nChannel 1: Yeah. TeamViewer.\n\nChannel 0: That shouldn't take that long even if it's you're using 2.1 download.\n\nChannel 1: I'm using data hot hotspot.\n\nChannel 0: Ting u at dot g m g. I'm just gonna send you the the link. Alright?\n\nChannel 1: Yes.\n\nChannel 0: Because you got the wrong number. That one there. Because I think you're downloading it from some other from some other source.\n\nChannel 1: Does it has to be in the laptop?\n\nChannel 0: Yeah. Because you want\n\nChannel 1: Okay.\n\nChannel 0: it doesn't support mobile phones or anything like that.\n\nChannel 1: Sorry?\n\nChannel 0: I don't think it supports any other devices except for a PC or a laptop.\n\nChannel 1: Okay. Yeah. No worries. I'll look. Yep.\n\nChannel 0: But if you click on if you stop downloading the other one and just start on this one, you're gonna find it'd be a lot faster because for some reason,\n\nChannel 1: Yeah.\n\nChannel 0: you got here t u at dot d m g.\n\nChannel 1: Yeah.\n\nChannel 0: I don't know who d m g is, and that could be not a scam, but they might want you to download all this other stuff that's coming down with them. That's why it's taking\n\nChannel 1: Okay. Yeah.\n\nChannel 0: too long. It's\n\nChannel 1: I'm just\n\nChannel 0: I'll\n\nChannel 1: gonna\n\nChannel 0: I'll stop that and just click on the link I sent you,\n\nChannel 1: yeah.\n\nChannel 0: please.\n\nChannel 1: Okay.\n\nChannel 0: We just got we do a lot of mobile phones as well, and\n\nChannel 1: Sorry?\n\nChannel 0: we just we do we do mobile phones and mobile plans and all that stuff. So today, we're comparing a Shyamie. What was it? Xiaomi. Anyway, Xiaomi is the brand.\n\nChannel 1: Yeah.\n\nChannel 0: They've come up a long way. It's got one forty four gigahertz for the screen touch screen.\n\nChannel 1: Great.\n\nChannel 0: 399. And I'm comparing it to the iPhone 17 Pro. It's about $2.5. And I tell you what, there's absolutely no difference between one and the other. Alright.\n\nThanks. I think they're getting a little bit too expensive on the other hand.\n\nChannel 1: Just say. Everything's working so slow today.\n\nChannel 0: Must be the weather.\n\nChannel 1: Yeah.\n\nChannel 0: Did you stop downloading the other one?\n\nChannel 1: Yeah. I'm starting I'm looking into another one.\n\nChannel 0: In the one\n\nChannel 1: Yeah.\n\nChannel 0: that I sent you. Right?\n\nChannel 1: Yeah. Two p z.\n\nChannel 0: You're on a four g or five g plan with your your data? Can't really find. Well, it shouldn't be that. So it could be your PC then.\n\nChannel 1: I think yeah. It says thank you download had started, but it doesn't say any download.\n\nChannel 0: It'll probably take a while for it to come up the top there. Yeah. Because it's picking up the IP address, and then\n\nChannel 1: Sorry?\n\nChannel 0: it'll start downloading.\n\nChannel 1: Oh, okay. Yeah. Yeah. Because yeah. It doesn't shows any download at the moment.\n\nBut it says in the screen, it says, thank you. Your download has started.\n\nChannel 0: And it started now?\n\nChannel 1: Not nothing. I don't see any download.\n\nChannel 0: And you're connected to the Wi Fi or to\n\nChannel 1: Hot spot.\n\nChannel 0: the the hospital?\n\nChannel 1: Yeah. I'm not using Wi Fi at the moment.\n\nChannel 0: What laptop is it? Is it a Windows or Apple?\n\nChannel 1: Apple.\n\nChannel 0: Oh, no. There you go. Oh, say no more. I risk my case.\n\nChannel 1: Sorry?\n\nChannel 0: Say no more. I risk my case. I don't want to look at Apple computers. They're so rich. They're so limited,\n\nChannel 1: Yeah.\n\nChannel 0: and you can do what you can with Windows\n\nChannel 1: Yeah.\n\nChannel 0: at a\n\nChannel 1: True.\n\nChannel 0: more high yet secure level.\n\nChannel 1: Yeah.\n\nChannel 0: I I really I reckon those Apple laptops, they should either release versions with the same as Windows because the crack all inside those laptops is the same as what Windows use. So everything\n\nChannel 1: Yeah.\n\nChannel 0: Apple has is copy from Windows and from Nokia. A lot of people didn't know that.\n\nChannel 1: Yeah. It's oh, yeah. Now it's downloading. Yeah. It's the same.\n\nIt says same TeamViewer that DMZ, but this one's really quick downloading.\n\nChannel 0: Same speed?\n\nChannel 1: No. This one's very quick. It's it says one minute left.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: It's\n\nChannel 0: the other one was probably dot b and g was allow probably one allowing you to download all their other stuff that they wanna cross sell.\n\nChannel 1: yeah. Probably. Yeah.\n\nChannel 0: If you download something, always go to the original source.\n\nChannel 1: Yes. Yeah. Download done.\n\nChannel 0: So once it's you get the it'll tell you for support. Click on support, then it'll\n\nChannel 1: Yeah.\n\nChannel 0: come up with the partner ID. I want that first,\n\nChannel 1: Yeah.\n\nChannel 0: and then I want the the password, please. Just just you could just press it to me if you want on WhatsApp or take a photo, whatever is easy for\n\nChannel 1: Yeah.\n\nChannel 0: you.\n\nChannel 1: Just opening. In regard to the signature of the software. Continue. Alright. So yeah.\n\nID is 255391\n\nChannel 0: Yep. Yep.\n\nChannel 1: 144.\n\nChannel 0: It's gonna ask me for the password, and\n\nChannel 1: It's\n\nChannel 0: it's all small letters and numbers. Okay. What's the password?\n\nChannel 1: 8F5.\n\nChannel 0: AForApple?\n\nChannel 1: Sorry? No. 8. Do you want me to message you in WhatsApp?\n\nChannel 0: Yeah, please. Yes.\n\nChannel 1: Yeah. Yeah. I'll do it. Yeah.\n\nChannel 0: Just take a photo of the screen if you send it. Well, I was trying to make it easy for you.\n\nChannel 1: Yeah. That you have this message in WhatsApp. Okay.\n\nChannel 0: Are you connected now to your\n\nChannel 1: WiFi?\n\nChannel 0: yeah. The Wi Fi or to your data?\n\nChannel 1: I don't do you want me to connect to Wi Fi?\n\nChannel 0: Yeah, please. Yeah.\n\nChannel 1: Yeah. K. I don't.\n\nChannel 0: Alright. It's asking for a new password.\n\nChannel 1: Sorry?\n\nChannel 0: It's asking for a new password.\n\nChannel 1: Oh, yeah. Yeah. I'll send you a photo.\n\nChannel 0: That works.\n\nChannel 1: Must be easier. Yeah.\n\nChannel 0: There it is. Alright.\n\nChannel 1: Yeah.\n\nChannel 0: Sounds\n\nChannel 1: I'll\n\nChannel 0: cool.\n\nChannel 1: just send you a photo. Ready to allow?\n\nChannel 0: Yeah. Layout. Yeah.\n\nChannel 1: Yeah. Then\n\nChannel 0: Did you allow?\n\nChannel 1: yes. Yes. I did.\n\nChannel 0: Let me say the Flex three. Please start please activate start team here in the system.\n\nChannel 1: Sorry?\n\nChannel 0: That's I can't see nothing. I just see black.\n\nChannel 1: Sorry?\n\nChannel 0: I only see a black screen. Please activate senior with system on remote.\n\nChannel 1: Just a second.\n\nChannel 0: Yep.\n\nChannel 1: Can you see it now?\n\nChannel 0: That just went off. You've turned off TeamViewer. You gotta you've you've switched it to you clicked off the TeamViewer. You need to reopen it.\n\nChannel 1: Yeah.\n\nChannel 0: Reopen. It's probably gonna ask you to give me a new password.\n\nChannel 1: Continue.\n\nChannel 0: Is the laptop got plenty of battery, or do you need to connect the power adapter to it?\n\nChannel 1: No. I got plenty of battery.\n\nChannel 0: Yeah. Because sometimes it doesn't work because of that.\n\nChannel 1: Oh, okay.\n\nChannel 0: So that's Sunday.\n\nChannel 1: Yeah. I'm seeing the seeing the info now.\n\nChannel 0: When you downloaded TeamView, did it give you for Windows or Apple option?\n\nChannel 1: Yes.\n\nChannel 0: And you selected Apple, or did you select the window?\n\nChannel 1: Yes. Apple.\n\nChannel 0: That's 97M. Oops. 97M. Oh, no. Q.\n\nSorry. Q7. Okay. Here we go. Now it's kinda coming.\n\nYeah. This is very slow. This got to do with your laptop as well. How old is your laptop?\n\nChannel 1: Sorry?\n\nChannel 0: How old is your laptop?\n\nChannel 1: How how old? How old? We got it in 2020.\n\nChannel 0: Your laptop. How old is it? A year, two years, two weeks, two months?\n\nChannel 1: Three four years. Three, four years.\n\nChannel 0: Okay. Have you got Chrome on your computer?\n\nChannel 1: Cool. Yes.\n\nChannel 0: Alright. Can you open up your Chrome?\n\nChannel 1: Yeah.\n\nChannel 0: Now the the what router will we using? Hang on a second. Let me just check. That was Petri Lane.\n\nChannel 1: Yes. He believes.\n\nChannel 0: Alright. Can you click on the next tab? Open up a new tab\n\nChannel 1: Yeah.\n\nChannel 0: and write down tplinkwifi.net. There it is. Yep.\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Advanced. Advanced. Click yeah. Proceed to TP Link.\n\nYeah. Right there in the bottom, it's got proceed to TP Link Wi Fi\n\nChannel 1: Alright.\n\nChannel 0: dot.\n\nChannel 1: Yeah. Possession and driver. Oh. So what do I do next?\n\nChannel 0: Can I have control of the mouse? Or\n\nChannel 1: How do I give you the control of the mouse?\n\nChannel 0: well, no. It depend well, it should say there in TeamViewer.\n\nChannel 1: Yeah.\n\nChannel 0: Click on TeamViewer.\n\nChannel 1: Yeah.\n\nChannel 0: Down the bottom, you got where's Team URL? Down the on the app, down the bottom. Yeah. Click on that.\n\nChannel 1: Which one?\n\nChannel 0: Start team UI with a Mac. Grant access to this device. Okay. So it's got start team UI in macOS.\n\nChannel 1: Yeah.\n\nChannel 0: Grant access. You need to click on those two. And we're lost oh, we've just lost you. Yeah. Yeah.\n\nYou have to give me a new password.\n\nChannel 1: Again?\n\nChannel 0: Yeah. Because that's. That's just the way it is, mate. I prefer that than to not have that security backup. You know what I mean?\n\nChannel 1: Yeah. Yes, sir. What's the last name, sir? One\n\nChannel 0: Did you grab the access as well?\n\nChannel 1: Sorry?\n\nChannel 0: You say you clicked on Team UO with Mac OS. Did you also click on grant easy access to this device?\n\nChannel 1: No. It says manage this device or security with management. Assign this device to a team here. It asks for email. Do I put my email in?\n\nOr\n\nChannel 0: No. I'm just gonna click on no. Not session code. You got start team you are with Mac OS. And\n\nChannel 1: yes.\n\nChannel 0: then underneath\n\nChannel 1: I did.\n\nChannel 0: that you got grand easy access to this device.\n\nChannel 1: Yeah. I did, but it it requires\n\nChannel 0: Oh, okay.\n\nChannel 1: email.\n\nChannel 0: I don't wanna\n\nChannel 1: K.\n\nChannel 0: do\n\nChannel 1: K. Where is it in Google?\n\nChannel 0: that. Oh, you wanna close that?\n\nChannel 1: Close? Yeah.\n\nChannel 0: Yeah. Click on. Yeah. Just click on setup. Yeah.\n\nJust click on setup. The other ones, we're not gonna get this done properly. Okay. Click on the access, the team UI. Okay.\n\nGo back. We'll look out of this.\n\nChannel 1: I think you can use it most now. Can\n\nChannel 0: Oh, yeah.\n\nChannel 1: you?\n\nChannel 0: Yep.\n\nChannel 1: Yeah.\n\nChannel 0: Yep.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Okay. You remember the password?\n\nChannel 1: WiFi password?\n\nChannel 0: No. The router password.\n\nChannel 1: Give me a second. I'll check. Where is the route where do we find the router password? Is it at the back, isn't\n\nChannel 0: Not neither of it. If that's the password,\n\nChannel 1: it?\n\nChannel 0: I've got it. It's fine.\n\nChannel 1: Oh, okay. You got it. Yeah. Yeah. That's too slow.\n\nRight? 215.\n\nChannel 0: Okay. So let's go back here. You haven't got a VPN active, do you?\n\nChannel 1: Sorry?\n\nChannel 0: Do you have a private VPN active on this? Okay. Oh, okay. That was it. There's nothing wrong with nothing wrong with this reboot.\n\nJust gonna quickly reboot it. No.\n\nChannel 1: Yeah.\n\nChannel 0: There's nothing wrong with the router\n\nChannel 1: Yeah.\n\nChannel 0: because there was zero package loss. That's rebooting. Right?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Let's just wait.\n\nChannel 1: Yeah. Sure.\n\nChannel 0: I'll I'll I'll probably lose connection and regain it. I'm not sure.\n\nChannel 1: Yeah.\n\nChannel 0: But let's just wait. Let me know when it's fully rebooted.\n\nChannel 1: Yeah.\n\nChannel 0: That's definitely not the router. So this one has been lost trying to reconnect. That'll reconnect once it comes to Has it fully rebooted yet?\n\nChannel 1: 98%. 99\n\nChannel 0: Oh,\n\nChannel 1: 100.\n\nChannel 0: okay. So it's still got it.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Done. Christmas to present.\n\nChannel 0: No.\n\nChannel 1: Do you have to control?\n\nChannel 0: Not yet. No. Okay. So it's disconnected. Yeah.\n\nYou're gonna have to give me a new password. Sorry, mate.\n\nChannel 1: Yes. Yeah. No. That's alright.\n\nChannel 0: I'm just playing. So I don't have these problems with Windows. I don't even have Apple. I reckon then Apple, that keeps the doctor away. I don't know.\n\nChannel 1: Voice over.\n\nChannel 0: And you have to reopen that team. You wanna come up\n\nChannel 1: Yes.\n\nChannel 0: with the\n\nChannel 1: Waiting on that one.\n\nChannel 0: yeah.\n\nChannel 1: No. Just it's not opening TeamViewer.\n\nChannel 0: Maybe just restart your laptop.\n\nChannel 1: Oh, okay. Alright.\n\nChannel 0: Restart your device\n\nChannel 1: Yes.\n\nChannel 0: and then reopen it up again.\n\nChannel 1: Yeah. Do you want the passport?\n\nChannel 0: Yes, please. Did you send that?\n\nChannel 1: Yes. I'm just about to send you. Yep.\n\nChannel 0: Oh, that's better. It's something that's Alright. Doesn't make sense. I don't know why it's doing that, but your your ping is very high 87. It should be a lot lower than that.\n\nChannel 1: Yeah. Yeah. The Wi Fi, it's just we can't even the Facebook, it doesn't open. Like, it's yeah. That's why we're just using everyone of everyone of us just using data at the moment.\n\nChannel 0: How many devices do you have online at the moment if you use this?\n\nChannel 1: Sorry?\n\nChannel 0: Once you use the Wi Fi, how many devices do you normally use?\n\nChannel 1: Normally normally, three phone. That's it. We don't we rarely use laptops, TV. So just usually, it's just three phones.\n\nChannel 0: Yeah. But\n\nChannel 1: Only\n\nChannel 0: that's\n\nChannel 1: three of us, yeah, are\n\nChannel 0: that\n\nChannel 1: home.\n\nChannel 0: shouldn't be a problem.\n\nChannel 1: Yeah.\n\nChannel 0: So you're on the dynamic IP. That's correct. Yep. Alright. Everything's good from here.\n\nI'm gonna log out of TeamViewer. I don't need need it anymore. What I need to do is just log a file with Opticom and see if they can fix that up in the next well, not tonight, sometime during tomorrow. And then we'll just reconnect.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Because, I mean, there's nothing wrong with your router and that's it. It could be could be an issue from the OptiComm side. Well, that's what it looks like anyway. And I said they had a lot of issues, a lot of problems.\n\nI wanna check one last thing.\n\nChannel 1: Yeah. So what so so what did you what do you want me to do next? Just wait?\n\nChannel 0: Yeah. You're gonna have to yeah. Just wait. Hang on a sec. I'm just checking something at the moment.\n\nWhat's your postcode?\n\nChannel 1: 3217.\n\nChannel 0: Okay. Let me say out. They're saying that there's no outages in that area. But then they have got some minor and major outages also in the area. So that could be affecting it.\n\nAlright. Look. Leave it with me. I'll log a phone,\n\nChannel 1: Yes.\n\nChannel 0: and, hopefully, we'll get this resolved either tonight or tomorrow.\n\nChannel 1: Yeah. I'll I'll text you tomorrow how that goes, how the Internet\n\nChannel 0: Yeah. No.\n\nChannel 1: goes.\n\nChannel 0: Not a problem. That sounds like a plan.\n\nChannel 1: Yeah. Sounds good.\n\nChannel 0: Oh, you sound like me tired, mate, ready to go to sleep.\n\nChannel 1: Yeah. I'm I'm being with you on phone already one hour.\n\nChannel 0: Yeah. That's\n\nChannel 1: Yeah.\n\nChannel 0: right.\n\nChannel 1: Yeah.\n\nChannel 0: Well, look. Sorry, mate. I mean, I'm just trying to see what it is. But, anyway, look. Just leave it with us.\n\nI'll log up on, and I'll get back to you as soon as\n\nChannel 1: Yeah. Easy. Alright. Thanks,\n\nChannel 0: possible.\n\nChannel 1: man.\n\nChannel 0: Alright. Have a good night, mate.\n\nChannel 1: You too. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.02252342738211155},{"text":"It's Alex tech support.","start":1.28,"end":2.82,"sentiment":"neutral","sentiment_score":0.0297372592613101}],"sentiment":"neutral","sentiment_score":0.02829449288547039,"channel":0,"num_words":5,"start":0.71999997,"end":2.82},{"sentences":[{"text":"Hi.","start":4.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.05132107436656952},{"text":"I got a call from ASL a couple minutes back regarding my Internet connection.","start":5.2,"end":11.3,"sentiment":"neutral","sentiment_score":0.032018749974668026}],"sentiment":"neutral","sentiment_score":0.033305571600794795,"channel":1,"num_words":15,"start":4.48,"end":11.3},{"sentences":[{"text":"Yeah.","start":12.559999,"end":12.799999,"sentiment":"neutral","sentiment_score":0.0022676698863506317},{"text":"Is is there a problem with your Internet connection?","start":12.799999,"end":14.82,"sentiment":"neutral","sentiment_score":-0.0790659607284599}],"sentiment":"neutral","sentiment_score":-0.07093259766697883,"channel":0,"num_words":10,"start":12.559999,"end":14.82},{"sentences":[{"text":"Yeah.","start":16.185,"end":16.505,"sentiment":"neutral","sentiment_score":-0.20075255632400513},{"text":"It was it was a bit slow.","start":16.505,"end":18.125,"sentiment":"negative","sentiment_score":-0.4502488502434322},{"text":"So it's still working, but there's it's not working as good as what it used to be at, you know, at first when I got the Airtel.","start":19.064999,"end":29.82,"sentiment":"neutral","sentiment_score":-0.30322114405808626},{"text":"So","start":29.82,"end":30.32,"sentiment":"neutral","sentiment_score":-0.04557900130748749}],"sentiment":"neutral","sentiment_score":-0.32180678885844016,"channel":1,"num_words":36,"start":16.185,"end":30.32},{"sentences":[{"text":"Okay.","start":31.4,"end":31.880001,"sentiment":"neutral","sentiment_score":-0.009962044656276705},{"text":"One second.","start":31.880001,"end":32.62,"sentiment":"neutral","sentiment_score":-0.0062873451970517635},{"text":"Can I have the account holder's first name, please?","start":34.2,"end":37.02,"sentiment":"neutral","sentiment_score":0.029511710214946005}],"sentiment":"neutral","sentiment_score":0.02025572140701115,"channel":0,"num_words":12,"start":31.4,"end":37.02},{"sentences":[{"text":"yeah.","start":37.34,"end":37.82,"sentiment":"neutral","sentiment_score":0.022582383826375008},{"text":"Anukul, a n u k u 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source.","start":1235.7351,"end":1241.75,"sentiment":"neutral","sentiment_score":-0.18341013216055357}],"sentiment":"neutral","sentiment_score":-0.22262860225005585,"channel":0,"num_words":22,"start":1220.18,"end":1241.75},{"sentences":[{"text":"Does it has to be in the laptop?","start":1249.91,"end":1251.45,"sentiment":"neutral","sentiment_score":-0.07006484642624855}],"sentiment":"neutral","sentiment_score":-0.07006484642624855,"channel":1,"num_words":8,"start":1249.91,"end":1251.45},{"sentences":[{"text":"Yeah.","start":1253.575,"end":1254.0549,"sentiment":"neutral","sentiment_score":-0.033880382776260376},{"text":"Because you want","start":1254.0549,"end":1254.7749,"sentiment":"neutral","sentiment_score":-0.036367410173018776}],"sentiment":"neutral","sentiment_score":-0.035745653323829174,"channel":0,"num_words":4,"start":1253.575,"end":1254.7749},{"sentences":[{"text":"Okay.","start":1254.63,"end":1255.13,"sentiment":"neutral","sentiment_score":-0.069501131772995}],"sentiment":"neutral","sentiment_score":-0.069501131772995,"channel":1,"num_words":1,"start":1254.63,"end":1255.13},{"sentences":[{"text":"it doesn't support mobile phones or anything like that.","start":1255.015,"end":1259.0349,"sentiment":"neutral","sentiment_score":-0.24398054679234824}],"sentiment":"neutral","sentiment_score":-0.24398054679234824,"channel":0,"num_words":9,"start":1255.015,"end":1259.0349},{"sentences":[{"text":"Sorry?","start":1259.83,"end":1260.33,"sentiment":"neutral","sentiment_score":-0.13914930820465088}],"sentiment":"neutral","sentiment_score":-0.13914930820465088,"channel":1,"num_words":1,"start":1259.83,"end":1260.33},{"sentences":[{"text":"I don't think it supports any other devices except for a PC or a laptop.","start":1261.1749,"end":1265.67,"sentiment":"neutral","sentiment_score":-0.194721523920695}],"sentiment":"neutral","sentiment_score":-0.194721523920695,"channel":0,"num_words":15,"start":1261.1749,"end":1265.67},{"sentences":[{"text":"Okay.","start":1266.2849,"end":1266.605,"sentiment":"neutral","sentiment_score":-0.005622539669275284},{"text":"Yeah.","start":1266.605,"end":1266.9249,"sentiment":"neutral","sentiment_score":0.009087957441806791},{"text":"No worries.","start":1266.9249,"end":1267.325,"sentiment":"neutral","sentiment_score":0.047403981909155846},{"text":"I'll look.","start":1267.325,"end":1267.885,"sentiment":"neutral","sentiment_score":0.05315863899886608},{"text":"Yep.","start":1267.885,"end":1268.385,"sentiment":"neutral","sentiment_score":0.08622187376022339}],"sentiment":"neutral","sentiment_score":0.041544647621256967,"channel":1,"num_words":7,"start":1266.2849,"end":1268.385},{"sentences":[{"text":"But if you click on if you stop downloading the other one and just start on this one, you're gonna find it'd be a lot faster because for some reason,","start":1270.39,"end":1279.29,"sentiment":"neutral","sentiment_score":0.04824324706569314}],"sentiment":"neutral","sentiment_score":0.04824324706569314,"channel":0,"num_words":30,"start":1270.39,"end":1279.29},{"sentences":[{"text":"Yeah.","start":1280.22,"end":1280.72,"sentiment":"neutral","sentiment_score":0.008979829028248787}],"sentiment":"neutral","sentiment_score":0.008979829028248787,"channel":1,"num_words":1,"start":1280.22,"end":1280.72},{"sentences":[{"text":"you got here t u at dot d m g.","start":1281.125,"end":1284.505,"sentiment":"neutral","sentiment_score":-0.00667182644829154}],"sentiment":"neutral","sentiment_score":-0.00667182644829154,"channel":0,"num_words":10,"start":1281.125,"end":1284.505},{"sentences":[{"text":"Yeah.","start":1285.2599,"end":1285.7599,"sentiment":"neutral","sentiment_score":-0.030519019812345505}],"sentiment":"neutral","sentiment_score":-0.030519019812345505,"channel":1,"num_words":1,"start":1285.2599,"end":1285.7599},{"sentences":[{"text":"I don't know who d m g is, and that could be not a scam, but they might want you to download all this other stuff that's coming down with them.","start":1286.165,"end":1294.405,"sentiment":"neutral","sentiment_score":-0.21313952462327096},{"text":"That's why it's taking","start":1294.405,"end":1295.25,"sentiment":"neutral","sentiment_score":-0.11405745334923267}],"sentiment":"neutral","sentiment_score":-0.20181585933480944,"channel":0,"num_words":35,"start":1286.165,"end":1295.25},{"sentences":[{"text":"Okay.","start":1296.815,"end":1297.215,"sentiment":"neutral","sentiment_score":-0.07634589821100235},{"text":"Yeah.","start":1297.215,"end":1297.715,"sentiment":"neutral","sentiment_score":-0.13988851010799408}],"sentiment":"neutral","sentiment_score":-0.10811720415949821,"channel":1,"num_words":2,"start":1296.815,"end":1297.715},{"sentences":[{"text":"too long.","start":1297.33,"end":1297.73,"sentiment":"neutral","sentiment_score":-0.2314976304769516},{"text":"It's","start":1297.73,"end":1297.97,"sentiment":"neutral","sentiment_score":-0.15348762273788452}],"sentiment":"neutral","sentiment_score":-0.20549429456392923,"channel":0,"num_words":3,"start":1297.33,"end":1297.97},{"sentences":[{"text":"I'm just","start":1297.9349,"end":1298.255,"sentiment":"neutral","sentiment_score":-0.10166166722774506}],"sentiment":"neutral","sentiment_score":-0.10166166722774506,"channel":1,"num_words":2,"start":1297.9349,"end":1298.255},{"sentences":[{"text":"I'll","start":1298.05,"end":1298.29,"sentiment":"neutral","sentiment_score":-0.08813519775867462}],"sentiment":"neutral","sentiment_score":-0.08813519775867462,"channel":0,"num_words":1,"start":1298.05,"end":1298.29},{"sentences":[{"text":"gonna","start":1298.255,"end":1298.575,"sentiment":"neutral","sentiment_score":-0.08319009840488434}],"sentiment":"neutral","sentiment_score":-0.08319009840488434,"channel":1,"num_words":1,"start":1298.255,"end":1298.575},{"sentences":[{"text":"I'll stop that and just click on the link I sent 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of mobile phones as well, and","start":1336.6399,"end":1341.735,"sentiment":"neutral","sentiment_score":-0.000949752158843554}],"sentiment":"neutral","sentiment_score":-0.000949752158843554,"channel":0,"num_words":13,"start":1336.6399,"end":1341.735},{"sentences":[{"text":"Sorry?","start":1341.66,"end":1342.16,"sentiment":"neutral","sentiment_score":-0.03714526444673538}],"sentiment":"neutral","sentiment_score":-0.03714526444673538,"channel":1,"num_words":1,"start":1341.66,"end":1342.16},{"sentences":[{"text":"we just we do we do mobile phones and mobile plans and all that stuff.","start":1341.735,"end":1346.295,"sentiment":"neutral","sentiment_score":-0.01577135908106963},{"text":"So today, we're comparing a Shyamie.","start":1346.295,"end":1349.515,"sentiment":"neutral","sentiment_score":0.04018409612278143},{"text":"What was it?","start":1354.12,"end":1354.6799,"sentiment":"neutral","sentiment_score":0.016251174112161},{"text":"Xiaomi.","start":1354.6799,"end":1355.16,"sentiment":"neutral","sentiment_score":0.03128045052289963},{"text":"Anyway, Xiaomi is the brand.","start":1355.16,"end":1356.7,"sentiment":"neutral","sentiment_score":0.10913900583982468}],"sentiment":"neutral","sentiment_score":0.021008773085971672,"channel":0,"num_words":30,"start":1341.735,"end":1356.7},{"sentences":[{"text":"Yeah.","start":1357.365,"end":1357.865,"sentiment":"neutral","sentiment_score":0.20735907554626465}],"sentiment":"neutral","sentiment_score":0.20735907554626465,"channel":1,"num_words":1,"start":1357.365,"end":1357.865},{"sentences":[{"text":"They've come up a long way.","start":1358.04,"end":1359.58,"sentiment":"neutral","sentiment_score":0.2847854048013687},{"text":"It's got one forty four gigahertz for the screen touch screen.","start":1360.04,"end":1365.42,"sentiment":"neutral","sentiment_score":0.2008950114250183}],"sentiment":"neutral","sentiment_score":0.23050338555784786,"channel":0,"num_words":17,"start":1358.04,"end":1365.42},{"sentences":[{"text":"Great.","start":1365.205,"end":1365.705,"sentiment":"positive","sentiment_score":0.617953896522522}],"sentiment":"positive","sentiment_score":0.617953896522522,"channel":1,"num_words":1,"start":1365.205,"end":1365.705},{"sentences":[{"text":"399.","start":1366.04,"end":1368.0599,"sentiment":"neutral","sentiment_score":0.3234440088272095},{"text":"And I'm comparing it to the iPhone 17 Pro.","start":1368.295,"end":1372.3151,"sentiment":"neutral","sentiment_score":0.23918009963300493},{"text":"It's about $2.5.","start":1373.575,"end":1375.275,"sentiment":"neutral","sentiment_score":0.16375587383906046},{"text":"And I tell you what, there's absolutely no difference between one and the 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today.","start":1398.1499,"end":1400.1699,"sentiment":"negative","sentiment_score":-0.5768800377845764}],"sentiment":"negative","sentiment_score":-0.5057110573564257,"channel":1,"num_words":7,"start":1389.825,"end":1400.1699},{"sentences":[{"text":"Must be the weather.","start":1402.3451,"end":1403.3251,"sentiment":"negative","sentiment_score":-0.45541659742593765}],"sentiment":"negative","sentiment_score":-0.45541659742593765,"channel":0,"num_words":4,"start":1402.3451,"end":1403.3251},{"sentences":[{"text":"Yeah.","start":1407.8049,"end":1408.3049,"sentiment":"neutral","sentiment_score":-0.12681761384010315}],"sentiment":"neutral","sentiment_score":-0.12681761384010315,"channel":1,"num_words":1,"start":1407.8049,"end":1408.3049},{"sentences":[{"text":"Did you stop downloading the other 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with nothing wrong with this reboot.","start":2792.1501,"end":2797.965,"sentiment":"neutral","sentiment_score":-0.05618730063239733}],"sentiment":"neutral","sentiment_score":-0.011085362581070513,"channel":0,"num_words":24,"start":2717.545,"end":2797.965},{"sentences":[{"text":"Just gonna quickly reboot it.","start":2799.225,"end":2801.325,"sentiment":"neutral","sentiment_score":-0.010382523387670517},{"text":"No.","start":2801.865,"end":2802.105,"sentiment":"neutral","sentiment_score":-0.07680954039096832}],"sentiment":"neutral","sentiment_score":-0.02145369288822015,"channel":0,"num_words":6,"start":2799.225,"end":2802.105},{"sentences":[{"text":"Yeah.","start":2801.89,"end":2802.39,"sentiment":"neutral","sentiment_score":-0.026920419186353683}],"sentiment":"neutral","sentiment_score":-0.026920419186353683,"channel":1,"num_words":1,"start":2801.89,"end":2802.39},{"sentences":[{"text":"There's nothing wrong with the 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rebooting.","start":2818.5498,"end":2819.3699,"sentiment":"neutral","sentiment_score":-0.12294971570372581},{"text":"Right?","start":2819.5098,"end":2820.0098,"sentiment":"neutral","sentiment_score":-0.019214365631341938}],"sentiment":"neutral","sentiment_score":-0.16580626161562073,"channel":0,"num_words":9,"start":2806.185,"end":2820.0098},{"sentences":[{"text":"Yeah.","start":2820.66,"end":2821.16,"sentiment":"neutral","sentiment_score":0.0014694295823574066}],"sentiment":"neutral","sentiment_score":0.0014694295823574066,"channel":1,"num_words":1,"start":2820.66,"end":2821.16},{"sentences":[{"text":"Okay.","start":2821.8298,"end":2822.23,"sentiment":"neutral","sentiment_score":0.0160786435008049},{"text":"Let's just 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yet?","start":2845.24,"end":2917.4749,"sentiment":"neutral","sentiment_score":-0.03777343559671532}],"sentiment":"neutral","sentiment_score":-0.1684649574011564,"channel":0,"num_words":25,"start":2837.64,"end":2917.4749},{"sentences":[{"text":"98%.","start":2918.045,"end":2919.085,"sentiment":"neutral","sentiment_score":-0.00015842201537452638},{"text":"99","start":2919.085,"end":2919.9849,"sentiment":"neutral","sentiment_score":0.008090687915682793}],"sentiment":"neutral","sentiment_score":0.003966132950154133,"channel":1,"num_words":2,"start":2918.045,"end":2919.9849},{"sentences":[{"text":"Oh,","start":2920.255,"end":2920.415,"sentiment":"neutral","sentiment_score":0.007792621850967407}],"sentiment":"neutral","sentiment_score":0.007792621850967407,"channel":0,"num_words":1,"start":2920.255,"end":2920.415},{"sentences":[{"text":"100.","start":2920.285,"end":2920.785,"sentiment":"neutral","sentiment_score":0.01559538207948208}],"sentiment":"neutral","sentiment_score":0.01559538207948208,"channel":1,"num_words":1,"start":2920.285,"end":2920.785},{"sentences":[{"text":"okay.","start":2920.415,"end":2920.7349,"sentiment":"neutral","sentiment_score":0.04017771780490875},{"text":"So it's still got it.","start":2920.7349,"end":2921.535,"sentiment":"neutral","sentiment_score":0.049103010445833206}],"sentiment":"neutral","sentiment_score":0.047615461672345795,"channel":0,"num_words":6,"start":2920.415,"end":2921.535},{"sentences":[{"text":"Yeah.","start":2921.405,"end":2921.905,"sentiment":"neutral","sentiment_score":0.028820864856243137}],"sentiment":"neutral","sentiment_score":0.028820864856243137,"channel":1,"num_words":1,"start":2921.405,"end":2921.905},{"sentences":[{"text":"Yeah.","start":2921.535,"end":2922.035,"sentiment":"neutral","sentiment_score":0.02715864405035973}],"sentiment":"neutral","sentiment_score":0.02715864405035973,"channel":0,"num_words":1,"start":2921.535,"end":2922.035},{"sentences":[{"text":"Yeah.","start":2922.525,"end":2922.765,"sentiment":"neutral","sentiment_score":0.015683826059103012},{"text":"Done.","start":2922.765,"end":2923.265,"sentiment":"neutral","sentiment_score":0.011779697611927986},{"text":"Christmas to 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yet.","start":2940.945,"end":2941.585,"sentiment":"neutral","sentiment_score":-0.1189996562898159},{"text":"No.","start":2941.585,"end":2942.085,"sentiment":"neutral","sentiment_score":-0.13053806126117706},{"text":"Okay.","start":2948.305,"end":2948.625,"sentiment":"neutral","sentiment_score":-0.11129246652126312},{"text":"So it's disconnected.","start":2948.625,"end":2949.605,"sentiment":"neutral","sentiment_score":-0.16227464377880096},{"text":"Yeah.","start":2951.45,"end":2951.77,"sentiment":"neutral","sentiment_score":-0.15368840098381042}],"sentiment":"neutral","sentiment_score":-0.14004277158528566,"channel":0,"num_words":8,"start":2940.945,"end":2951.77},{"sentences":[{"text":"You're gonna have to give me a new password.","start":2951.77,"end":2953.21,"sentiment":"neutral","sentiment_score":-0.2054859714375602},{"text":"Sorry, 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of us, yeah, are","start":3395.7952,"end":3397.635,"sentiment":"neutral","sentiment_score":0.07691683024168014}],"sentiment":"neutral","sentiment_score":0.07691683024168014,"channel":1,"num_words":5,"start":3395.7952,"end":3397.635},{"sentences":[{"text":"that","start":3397.5,"end":3397.66,"sentiment":"neutral","sentiment_score":0.1001855731010437}],"sentiment":"neutral","sentiment_score":0.1001855731010437,"channel":0,"num_words":1,"start":3397.5,"end":3397.66},{"sentences":[{"text":"home.","start":3397.635,"end":3398.135,"sentiment":"neutral","sentiment_score":0.06833281368017197}],"sentiment":"neutral","sentiment_score":0.06833281368017197,"channel":1,"num_words":1,"start":3397.635,"end":3398.135},{"sentences":[{"text":"shouldn't be a problem.","start":3397.66,"end":3398.88,"sentiment":"neutral","sentiment_score":0.0892697125673294}],"sentiment":"neutral","sentiment_score":0.0892697125673294,"channel":0,"num_words":4,"start":3397.66,"end":3398.88},{"sentences":[{"text":"Yeah.","start":3399.715,"end":3400.215,"sentiment":"neutral","sentiment_score":0.06358563899993896}],"sentiment":"neutral","sentiment_score":0.06358563899993896,"channel":1,"num_words":1,"start":3399.715,"end":3400.215},{"sentences":[{"text":"So you're on the dynamic IP.","start":3419.83,"end":3421.75,"sentiment":"neutral","sentiment_score":0.07206491629282634},{"text":"That's correct.","start":3421.75,"end":3422.55,"sentiment":"neutral","sentiment_score":0.10959450155496597},{"text":"Yep.","start":3422.55,"end":3423.05,"sentiment":"neutral","sentiment_score":0.1396787166595459},{"text":"Alright.","start":3424.8699,"end":3425.3499,"sentiment":"neutral","sentiment_score":0.3050459027290344},{"text":"Everything's good from here.","start":3425.3499,"end":3427.45,"sentiment":"positive","sentiment_score":0.5786087363958359}],"sentiment":"neutral","sentiment_score":0.24362414755991527,"channel":0,"num_words":14,"start":3419.83,"end":3427.45},{"sentences":[{"text":"I'm gonna log out of TeamViewer.","start":3428.63,"end":3430.33,"sentiment":"neutral","sentiment_score":0.03447828503946463},{"text":"I don't need need it anymore.","start":3430.745,"end":3432.345,"sentiment":"neutral","sentiment_score":-0.08432834967970848},{"text":"What I need to do is just log a file with Opticom and see if they can fix that up in the next well, not tonight, sometime during tomorrow.","start":3432.345,"end":3443.725,"sentiment":"neutral","sentiment_score":0.029520074740566057},{"text":"And then we'll just reconnect.","start":3445.02,"end":3446.48,"sentiment":"neutral","sentiment_score":0.026339931786060332}],"sentiment":"neutral","sentiment_score":0.014971335620983788,"channel":0,"num_words":46,"start":3428.63,"end":3446.48},{"sentences":[{"text":"Yeah.","start":3449.6152,"end":3450.1152,"sentiment":"neutral","sentiment_score":0.01346697099506855}],"sentiment":"neutral","sentiment_score":0.01346697099506855,"channel":1,"num_words":1,"start":3449.6152,"end":3450.1152},{"sentences":[{"text":"Yeah.","start":3450.78,"end":3451.1,"sentiment":"neutral","sentiment_score":-0.010063264518976212},{"text":"Because, I mean, there's nothing wrong with your router and that's it.","start":3451.1,"end":3453.58,"sentiment":"neutral","sentiment_score":-0.12540045659989119},{"text":"It could be could be an issue from the OptiComm side.","start":3453.58,"end":3458.055,"sentiment":"neutral","sentiment_score":-0.22580210864543915},{"text":"Well, that's what it looks like anyway.","start":3459.015,"end":3460.7148,"sentiment":"neutral","sentiment_score":-0.0875240968806403},{"text":"And I said they had a lot of issues, a lot of problems.","start":3461.7349,"end":3464.7148,"sentiment":"neutral","sentiment_score":-0.23646219762472007}],"sentiment":"neutral","sentiment_score":-0.17466748150234873,"channel":0,"num_words":44,"start":3450.78,"end":3464.7148},{"sentences":[{"text":"I wanna check one last thing.","start":3466.295,"end":3468.075,"sentiment":"neutral","sentiment_score":-0.1122023140390714}],"sentiment":"neutral","sentiment_score":-0.1122023140390714,"channel":0,"num_words":6,"start":3466.295,"end":3468.075},{"sentences":[{"text":"Yeah.","start":3470.3801,"end":3470.78,"sentiment":"neutral","sentiment_score":-0.05858035013079643},{"text":"So what so so what did you what do you want me to do next?","start":3470.78,"end":3478.845,"sentiment":"neutral","sentiment_score":-0.06673073172569274},{"text":"Just wait?","start":3478.905,"end":3479.725,"sentiment":"neutral","sentiment_score":-0.049819547683000565}],"sentiment":"neutral","sentiment_score":-0.06439891229901049,"channel":1,"num_words":18,"start":3470.3801,"end":3479.725},{"sentences":[{"text":"Yeah.","start":3480.35,"end":3480.6702,"sentiment":"neutral","sentiment_score":-0.048344239592552185},{"text":"You're gonna have to yeah.","start":3480.6702,"end":3481.55,"sentiment":"neutral","sentiment_score":-0.07105429470539093},{"text":"Just wait.","start":3481.55,"end":3482.03,"sentiment":"neutral","sentiment_score":-0.049969226121902466},{"text":"Hang on a sec.","start":3482.03,"end":3483.01,"sentiment":"neutral","sentiment_score":-0.04278604406863451},{"text":"I'm just checking something at the moment.","start":3483.1501,"end":3485.09,"sentiment":"neutral","sentiment_score":-0.03496854033853326}],"sentiment":"neutral","sentiment_score":-0.048393585474083296,"channel":0,"num_words":19,"start":3480.35,"end":3485.09},{"sentences":[{"text":"What's your postcode?","start":3489.615,"end":3490.675,"sentiment":"neutral","sentiment_score":-0.01741265008846919}],"sentiment":"neutral","sentiment_score":-0.01741265008846919,"channel":0,"num_words":3,"start":3489.615,"end":3490.675},{"sentences":[{"text":"3217.","start":3491.66,"end":3492.88,"sentiment":"neutral","sentiment_score":-0.00923282653093338}],"sentiment":"neutral","sentiment_score":-0.00923282653093338,"channel":1,"num_words":1,"start":3491.66,"end":3492.88},{"sentences":[{"text":"Okay.","start":3501.935,"end":3502.335,"sentiment":"neutral","sentiment_score":-0.01732781156897545},{"text":"Let me say out.","start":3502.335,"end":3503.3699,"sentiment":"neutral","sentiment_score":-0.03483996680006385},{"text":"They're saying that there's no outages in that area.","start":3503.3699,"end":3507.47,"sentiment":"neutral","sentiment_score":-0.1258231939540969},{"text":"But then they have got some minor and major outages also in the area.","start":3518.855,"end":3525.335,"sentiment":"neutral","sentiment_score":-0.20509909253035272},{"text":"So that could be affecting it.","start":3525.335,"end":3527.515,"sentiment":"neutral","sentiment_score":-0.2509196052948634}],"sentiment":"neutral","sentiment_score":-0.1666470985750065,"channel":0,"num_words":34,"start":3501.935,"end":3527.515},{"sentences":[{"text":"Alright.","start":3528.535,"end":3528.855,"sentiment":"neutral","sentiment_score":0.005619529634714127},{"text":"Look.","start":3528.855,"end":3529.095,"sentiment":"neutral","sentiment_score":0.010438598692417145},{"text":"Leave it with me.","start":3529.095,"end":3529.895,"sentiment":"neutral","sentiment_score":0.021772684529423714},{"text":"I'll log a phone,","start":3529.895,"end":3531.035,"sentiment":"neutral","sentiment_score":0.03665623348206282}],"sentiment":"neutral","sentiment_score":0.02497738003730774,"channel":0,"num_words":10,"start":3528.535,"end":3531.035},{"sentences":[{"text":"Yes.","start":3531.7551,"end":3532.2551,"sentiment":"neutral","sentiment_score":0.08058799803256989}],"sentiment":"neutral","sentiment_score":0.08058799803256989,"channel":1,"num_words":1,"start":3531.7551,"end":3532.2551},{"sentences":[{"text":"and, hopefully, we'll get this resolved either tonight or tomorrow.","start":3533.29,"end":3536.19,"sentiment":"neutral","sentiment_score":0.07426148429512977}],"sentiment":"neutral","sentiment_score":0.07426148429512977,"channel":0,"num_words":10,"start":3533.29,"end":3536.19},{"sentences":[{"text":"Yeah.","start":3536.955,"end":3537.455,"sentiment":"neutral","sentiment_score":0.048598889261484146},{"text":"I'll I'll text you tomorrow how that goes, how the Internet","start":3538.075,"end":3540.7952,"sentiment":"neutral","sentiment_score":0.08861779861829498}],"sentiment":"neutral","sentiment_score":0.0852828895052274,"channel":1,"num_words":12,"start":3536.955,"end":3540.7952},{"sentences":[{"text":"Yeah.","start":3540.3298,"end":3540.65,"sentiment":"neutral","sentiment_score":0.0619337186217308},{"text":"No.","start":3540.65,"end":3540.81,"sentiment":"neutral","sentiment_score":0.09216225147247314}],"sentiment":"neutral","sentiment_score":0.07704798504710197,"channel":0,"num_words":2,"start":3540.3298,"end":3540.81},{"sentences":[{"text":"goes.","start":3540.7952,"end":3541.17,"sentiment":"neutral","sentiment_score":0.08792325854301453}],"sentiment":"neutral","sentiment_score":0.08792325854301453,"channel":1,"num_words":1,"start":3540.7952,"end":3541.17},{"sentences":[{"text":"Not a problem.","start":3540.81,"end":3541.45,"sentiment":"neutral","sentiment_score":0.26565317312876385},{"text":"That sounds like a plan.","start":3541.45,"end":3542.67,"sentiment":"positive","sentiment_score":0.3350249171257019}],"sentiment":"neutral","sentiment_score":0.30901051312685013,"channel":0,"num_words":8,"start":3540.81,"end":3542.67},{"sentences":[{"text":"Yeah.","start":3543.01,"end":3543.51,"sentiment":"neutral","sentiment_score":0.3193456530570984},{"text":"Sounds good.","start":3543.89,"end":3544.71,"sentiment":"positive","sentiment_score":0.49088263511657715}],"sentiment":"positive","sentiment_score":0.4337036410967509,"channel":1,"num_words":3,"start":3543.01,"end":3544.71},{"sentences":[{"text":"Oh, you sound like me tired, mate, ready to go to sleep.","start":3544.3298,"end":3546.975,"sentiment":"neutral","sentiment_score":0.33268510550260544}],"sentiment":"neutral","sentiment_score":0.33268510550260544,"channel":0,"num_words":12,"start":3544.3298,"end":3546.975},{"sentences":[{"text":"Yeah.","start":3548.6099,"end":3549.1099,"sentiment":"neutral","sentiment_score":0.16021624207496643},{"text":"I'm I'm being with you on phone already one hour.","start":3549.65,"end":3552.5498,"sentiment":"neutral","sentiment_score":0.13230299428105355}],"sentiment":"neutral","sentiment_score":0.13484056226231836,"channel":1,"num_words":11,"start":3548.6099,"end":3552.5498},{"sentences":[{"text":"Yeah.","start":3552.895,"end":3553.395,"sentiment":"neutral","sentiment_score":0.09402982145547868},{"text":"That's","start":3553.695,"end":3554.0151,"sentiment":"neutral","sentiment_score":0.08499245345592499}],"sentiment":"neutral","sentiment_score":0.08951113745570183,"channel":0,"num_words":2,"start":3552.895,"end":3554.0151},{"sentences":[{"text":"Yeah.","start":3553.8098,"end":3554.3098,"sentiment":"neutral","sentiment_score":0.0815606564283371}],"sentiment":"neutral","sentiment_score":0.0815606564283371,"channel":1,"num_words":1,"start":3553.8098,"end":3554.3098},{"sentences":[{"text":"right.","start":3554.0151,"end":3554.5151,"sentiment":"neutral","sentiment_score":0.08386088162660599}],"sentiment":"neutral","sentiment_score":0.08386088162660599,"channel":0,"num_words":1,"start":3554.0151,"end":3554.5151},{"sentences":[{"text":"Yeah.","start":3554.8499,"end":3555.3499,"sentiment":"neutral","sentiment_score":0.06302274018526077}],"sentiment":"neutral","sentiment_score":0.06302274018526077,"channel":1,"num_words":1,"start":3554.8499,"end":3555.3499},{"sentences":[{"text":"Well, look.","start":3555.855,"end":3556.2551,"sentiment":"neutral","sentiment_score":0.023161284625530243},{"text":"Sorry, mate.","start":3556.2551,"end":3556.895,"sentiment":"neutral","sentiment_score":-0.037480128929018974},{"text":"I mean, I'm just trying to see what it is.","start":3556.895,"end":3558.8152,"sentiment":"neutral","sentiment_score":-0.06260340102016926},{"text":"But, anyway, look.","start":3558.8152,"end":3559.455,"sentiment":"neutral","sentiment_score":-0.015304423247774443},{"text":"Just leave it with us.","start":3559.455,"end":3560.495,"sentiment":"neutral","sentiment_score":0.05220069736242294}],"sentiment":"neutral","sentiment_score":-0.019980976442721756,"channel":0,"num_words":22,"start":3555.855,"end":3560.495},{"sentences":[{"text":"I'll log up on, and I'll get back to you as soon as","start":3560.495,"end":3562.713,"sentiment":"neutral","sentiment_score":0.06863932082286248}],"sentiment":"neutral","sentiment_score":0.06863932082286248,"channel":0,"num_words":13,"start":3560.495,"end":3562.713},{"sentences":[{"text":"Yeah.","start":3563.155,"end":3563.4749,"sentiment":"neutral","sentiment_score":0.14247094094753265},{"text":"Easy.","start":3563.4749,"end":3563.9548,"sentiment":"neutral","sentiment_score":0.3115745782852173},{"text":"Alright.","start":3563.9548,"end":3564.1948,"sentiment":"positive","sentiment_score":0.38026162981987},{"text":"Thanks,","start":3564.1948,"end":3564.515,"sentiment":"positive","sentiment_score":0.7224730253219604}],"sentiment":"positive","sentiment_score":0.3891950435936451,"channel":1,"num_words":4,"start":3563.155,"end":3564.515},{"sentences":[{"text":"possible.","start":3564.473,"end":3564.793,"sentiment":"positive","sentiment_score":0.5748997926712036}],"sentiment":"positive","sentiment_score":0.5748997926712036,"channel":0,"num_words":1,"start":3564.473,"end":3564.793},{"sentences":[{"text":"man.","start":3564.515,"end":3565.015,"sentiment":"positive","sentiment_score":0.4840020835399628}],"sentiment":"positive","sentiment_score":0.4840020835399628,"channel":1,"num_words":1,"start":3564.515,"end":3565.015},{"sentences":[{"text":"Alright.","start":3564.793,"end":3565.1128,"sentiment":"positive","sentiment_score":0.4951022267341614},{"text":"Have a good night, mate.","start":3565.1128,"end":3566.333,"sentiment":"positive","sentiment_score":0.6638492941856384}],"sentiment":"positive","sentiment_score":0.6357247829437256,"channel":0,"num_words":6,"start":3564.793,"end":3566.333},{"sentences":[{"text":"You too.","start":3565.9548,"end":3566.515,"sentiment":"positive","sentiment_score":0.40850038826465607},{"text":"Thanks.","start":3566.515,"end":3566.835,"sentiment":"positive","sentiment_score":0.6938251256942749},{"text":"Bye.","start":3566.835,"end":3567.335,"sentiment":"neutral","sentiment_score":-0.12920457124710083}],"sentiment":"positive","sentiment_score":0.34540533274412155,"channel":1,"num_words":4,"start":3565.9548,"end":3567.335}]},"summary":{"result":"success","short":"The agent assists the customer with experiencing slow Internet connection and suggests installing TeamViewer to check for package loss. They also discuss the use of mobile plans and the encrypted nature of the app. The agent provides instructions for resetting passwords and checking internet speed, and guides the customer through the process of accessing their TeamViewer software and router. The conversation ends with the agent reminding the customer to call if they encounter any issues and to wait for the problem to be resolved."},"intents":{"segments":[{"text":"I got a call from ASL a couple minutes back regarding my Internet connection. Yeah.","start_word":6,"end_word":20,"intents":[{"intent":"Request and confirm internet connection issue","confidence_score":0.00050946657}]},{"text":"Let's have a look, see what speed you're on. So you're on the 50 Mbps. What speed are you getting when you run a test now? Now? Yeah.","start_word":106,"end_word":133,"intents":[{"intent":"Check speed and confirm phone connectivity","confidence_score":0.0001780856}]},{"text":"So I've got you on WhatsApp. I'm just gonna text you on WhatsApp. Oh, they've already been texting you on WhatsApp. Okay. Yes. K. I'll just send you a text if you can just send me a photo of that speed test you just done. Yeah.","start_word":266,"end_word":311,"intents":[{"intent":"Request text communication","confidence_score":0.009491426}]},{"text":"Do you have that installed in your laptop, TeamViewer? Sorry?","start_word":674,"end_word":683,"intents":[{"intent":"Install teamviewer","confidence_score":0.17372593}]},{"text":"I'll just connect the hotspot because it looks like Oh, it's gonna take ages. really? Once it's download, just you can take off your hotspot and Yeah. Yeah. yeah.","start_word":941,"end_word":969,"intents":[{"intent":"Update hotspot settings","confidence_score":0.00014335391}]},{"text":"Can you send me a photo of I hit that?","start_word":1276,"end_word":1285,"intents":[{"intent":"Send photo","confidence_score":0.14310887}]},{"text":"I'm just gonna send you the the link. Alright? Yes.","start_word":1323,"end_word":1332,"intents":[{"intent":"Send link","confidence_score":0.11304443}]},{"text":"Does it has to be in the laptop? Yeah.","start_word":1355,"end_word":1363,"intents":[{"intent":"Confirm device support","confidence_score":0.0050376635}]},{"text":"So today, we're comparing a Shyamie. What was it? Xiaomi.","start_word":1530,"end_word":1539,"intents":[{"intent":"Compare shiyamie with ios","confidence_score":0.037563335}]},{"text":"So It's the other one was probably dot b and g was allow probably one allowing you to download all their other stuff that they wanna cross sell. yeah.","start_word":1935,"end_word":1963,"intents":[{"intent":"Verify system status","confidence_score":0.00016161599}]},{"text":"So once it's you get the it'll tell you for support. Click on support, then it'll Yeah. come up with the partner ID. I want that first, Yeah. and then I want the the password, please. Just just you could just press it to me if you want on WhatsApp or take a photo, whatever is easy for Yeah.","start_word":1979,"end_word":2037,"intents":[{"intent":"Request support and password","confidence_score":0.0033759044}]},{"text":"Just take a photo of the screen if you send it.","start_word":2101,"end_word":2111,"intents":[{"intent":"Provide photo of screen","confidence_score":0.005071427}]},{"text":"I'll send you a photo. That works. Must be easier. Yeah.","start_word":2181,"end_word":2191,"intents":[{"intent":"Send photo","confidence_score":0.079622425}]},{"text":"Is the laptop got plenty of battery, or do you need to connect the power adapter to it? No. I got plenty of battery. Yeah. Because sometimes it doesn't work because of that. Oh, okay.","start_word":2308,"end_word":2342,"intents":[{"intent":"Fix laptop issue","confidence_score":0.0068581942}]},{"text":"Grant access to this device. Okay.","start_word":2614,"end_word":2619,"intents":[{"intent":"Access device","confidence_score":0.545474}]},{"text":"You have to give me a new password. Again? Yeah.","start_word":2648,"end_word":2657,"intents":[{"intent":"Provide password","confidence_score":0.19384073}]},{"text":"It says manage this device or security with management. Assign this device to a team here. It asks for email.","start_word":2721,"end_word":2740,"intents":[{"intent":"Manage device","confidence_score":0.31638217}]},{"text":"Oh, you wanna close that? Close? Yeah. Yeah.","start_word":2804,"end_word":2811,"intents":[{"intent":"Close device","confidence_score":0.1540463}]},{"text":"Where is the route where do we find the router password?","start_word":2884,"end_word":2894,"intents":[{"intent":"Find router password","confidence_score":0.37621275}]},{"text":"Do you have a private VPN active on this?","start_word":2943,"end_word":2951,"intents":[{"intent":"Ensure vpn is active","confidence_score":0.000115267554}]},{"text":"I'll I'll I'll probably lose connection and regain it. I'm not sure.","start_word":2996,"end_word":3007,"intents":[{"intent":"Express confusion about connection","confidence_score":0.00023982873}]},{"text":"I'll I'll I'll probably lose connection and regain it. I'm not sure. Yeah. But let's just wait. Let me know when it's fully rebooted. Yeah. That's definitely not the router. So this one has been lost trying to reconnect. That'll reconnect once it comes to Has it fully rebooted yet?","start_word":2996,"end_word":3045,"intents":[{"intent":"Confirm connection","confidence_score":0.002869012}]},{"text":"That's definitely not the router. So this one has been lost trying to reconnect.","start_word":3021,"end_word":3034,"intents":[{"intent":"Reconnect router","confidence_score":0.55864006}]},{"text":"Restart your device Yes. and then reopen it up again. Yeah.","start_word":3156,"end_word":3166,"intents":[{"intent":"Reconnect device","confidence_score":0.27807644}]},{"text":"Do you want the passport? Yes, please.","start_word":3167,"end_word":3173,"intents":[{"intent":"Provide passport","confidence_score":0.122044936}]},{"text":"Do you want the passport? Yes, please. Did you send that? Yes.","start_word":3167,"end_word":3178,"intents":[{"intent":"Send passport","confidence_score":0.3951427}]},{"text":"I'm gonna log out of TeamViewer. I don't need need it anymore. What I need to do is just log a file with Opticom and see if they can fix that up in the next well, not tonight, sometime during tomorrow. And then we'll just reconnect. Yeah.","start_word":3331,"end_word":3377,"intents":[{"intent":"Reconnect and log files","confidence_score":0.0020006942}]},{"text":"They're saying that there's no outages in that area. But then they have got some minor and major outages also in the area. So that could be affecting it. Alright.","start_word":3474,"end_word":3503,"intents":[{"intent":"Resolve outages and other devices","confidence_score":0.0007295186}]}]},"sentiments":{"segments":[{"text":"Hello? It's Alex tech support. Hi. I got a call from ASL a couple minutes back regarding my Internet connection. Yeah. Is is there a problem with your Internet connection? Yeah.","start_word":0,"end_word":30,"sentiment":"neutral","sentiment_score":-0.00958556029945612},{"text":"It was it was a bit slow.","start_word":31,"end_word":37,"sentiment":"negative","sentiment_score":-0.462820440530777},{"text":"So it's still working, but there's it's not working as good as what it used to be at, you know, at first when I got the Airtel. So Okay. One second. Can I have the account holder's first name, please? yeah. Anukul, a n u k u l. A n u K u l. k u l. Okay. You're on the OptiPOM network? Yes. Correct. And hang on. Let's have a look, see what speed you're on. So you're on the 50 Mbps. What speed are you getting when you run a test now? Now? Yeah. So if you go to speedtest.net, Yeah. Just a second. what speed are you getting Speedtest there? .Net. Yeah. .net. Yeah. Can I do it on phone? Yeah. You can do it on the phone. It's done Yeah. through the Wi Fi. Yeah? Yeah. For the Wi Fi. Yeah. Not a problem. Alright. Just a second. Yes. So I'm just waiting. How's that going in? Just give just give us a minute. It's weird. What's better It you says getting there? one. Just a second. It says download Mbps 1.85. 1.85. That's very that's very low. Do you have WhatsApp? Yes. I do. Okay. Hang on a sec. This is Aussie Broadband. What? That's one of their I should Aussie Broadband. That should be Aussie Broadband. Yeah. It's 2Point35 now. 51079969. Okay. So I've got you on WhatsApp. I'm just gonna text you on WhatsApp. Oh, they've already been texting you on WhatsApp. Okay. Yes. K. I'll just send you a text if you can just send me a photo of that speed test you just done. Yeah. That's Yeah. I'm seeing this. weird. No. I think Yeah. I Because remember talking talking to you. You're a non remarkable drive. Right? yes. Correct. Because yeah. When I first got when I first joined Airtel, it was it was working fine.","start_word":38,"end_word":353,"sentiment":"neutral","sentiment_score":-0.011231372574980875},{"text":"I think it's just been a win.","start_word":354,"end_word":360,"sentiment":"positive","sentiment_score":0.34664422273635864},{"text":"It's it's getting a bit slow.","start_word":361,"end_word":366,"sentiment":"negative","sentiment_score":-0.5051476955413818},{"text":"Yeah. Look. I'm I'm not sure. Yeah. Just if you can just send me that photo so I can just have a look at something. Yeah. I've just send you Oh, you in did? WhatsApp. Okay. Yeah. Oh, that's a very good speed. Yeah. So that's on speedtest.net. Yeah? Yes. A bit test at night. Do you, by any chance, have Laptop? no. I'm not yeah. I'm gonna let yeah. Well, if you do, Lot 222 your lot, 2229 Remarkable Drive, Mount Dundee Dunedin, Victoria. Right? Mount Mount Juliet. Yeah. Oh, hang on. Let me just double check the address. Yeah. Mount Dundee Yeah. 3217. Okay. Yeah. And where is laptop? Laptop. Let's check-in the laptop now. Yeah. It's it's weird. It's too Because I'll be honest with you. I know that there's been a lot of issues lately Yeah. with Super Networks. I know Super Networks bloody Opticon, they've been having a lot of issues with their network. So I'm not sure if that's it, but if you've got a laptop Yeah. and I can have access from here to the router via TeamViewer. Or if you got TeamViewer or or any desk, I can check the router to see if there's any package loss or anything like that and maybe be able to fix it up from here. Yeah. I've yeah. I'm on my laptop. Okay. One second. Okay. Just one one Yes. Same. In laptop as well, it's just showing one one point seven, 1.8 Mbps. Yeah. Just two secs. I'm just about ready. Hang on. Ah, yes, sir. I'll just put you on hold for a sec. Yeah.","start_word":367,"end_word":638,"sentiment":"neutral","sentiment_score":0.002415370615113609},{"text":"Sure. Thank you.","start_word":639,"end_word":641,"sentiment":"positive","sentiment_score":0.48597851395606995},{"text":"Alright. Hang on a sec. I'll just put you on hands free. Okay? Yeah. Sure. You there? Yep. Hello? How can you do that? Sorry. I just put you on hands. Yeah. Do you have that installed in your laptop, TeamViewer? Sorry? You have TeamViewer just texted to in installing the laptop? So do you want me to install it? Yeah. But just install it for for purpose only. Okay? Yeah. Because otherwise, they'll charge you for it. Yeah. This place for free, and it's highly encrypted. Yeah. And there's one way that we have access over the Internet to make sure that everything's running properly. Otherwise, I'm just gonna have to log a fault and find out why that's happening. So when you download TeamViewer, you download it for support, and it'll come up with a partner ID and a password. I just need the partner ID first. Yeah. And then when it can Just a second. Free download. Yeah. I'm just downloading it. That's for you. Just download. Yeah. No Yes. worries. Is it download team team viewer or download quick support? No. No. Download TeamViewer for support purpose only. Oh, okay. Yeah. Click support. That's something else. Yes. You know, we only we've we've been working with TeamViewer for the last lot of many, Yeah. many years, and every year, it it it it's a German product. It's highly encrypted, and we've never had any any issues with it. Okay. Yeah. Take your time. No stress. Alright? Yeah. It's downloading. Yeah. No. I'm just saying don't don't rush it. Just take your time. It's no no you know what I mean? I'm I'm I've got nowhere to go. So Yeah. Thanks. You're in Victoria. Right? Yes, Greg. Sorry. No. That's alright. Alright. Just a second. I'll just connect the hotspot because it looks like Oh, it's gonna take ages. really? Once it's download, just you can take off your hotspot and Yeah. Yeah. yeah. When did this start to happen? About a week ago? Oh, really? And, yeah, I was just thinking that it's gonna, you know, it's gonna go back to normal, but it hasn't. So okay. So we have a bit of a history here, man, which goes back to white to brown. Okay. So we got the alright. I think I remember. I think I was the one that helped you get connected. Sorry? I think I was the one that helped you get connected. Sorry. Who? Myself, Dom. I think I spoke to you. Oh, yeah. Yeah. Yeah. Yeah. Yeah. Dom. Yeah. Yeah. Yeah. A couple of weeks ago. Yeah. And it's already Yeah. oh, the Opticon, mate. Look. I know I knew the owner of Opticon, the guy that actually created this network.","start_word":642,"end_word":1102,"sentiment":"neutral","sentiment_score":0.01405570165147104},{"text":"When he had it, mate, everything was working brilliant.","start_word":1103,"end_word":1111,"sentiment":"positive","sentiment_score":0.3502274751663208},{"text":"Alright. Then they got brought out by a group called Unity Group, and then Unity Group got brought out by some other group. But ever since that happened, Yeah. Opticom hasn't been the same. Yeah. It's yeah. It's weird because it was it was fine when, yeah, when when I first, But I think Aussie Broadband has yeah. something to do with with OptiComm, and that's probably why you're saying Aussie Broadband or something like that when you're doing the speed test maybe. Yeah. Yeah. Oh, Maybe. that Because it says Aussie Broadband. so Yeah. you could And do it we're before. like, I don't know. It's because because we we we were with Aussie Broadband before. And yeah. And it was it was it's it was fine. Like yeah. We never we never actually had problem with, you know, the Internet and all. So I don't know. That's weird. Yeah. Still downloading, is it? Yeah. Still say ten minutes. What? Yeah. Ten minutes. Can you send me a photo of I hit that? Ten minutes. You're downloading TeamViewer. Right? sorry? You're downloading TeamViewer. Right? Yeah. TeamViewer. That shouldn't take that long even if it's you're using 2.1 download. I'm using data hot hotspot. Ting u at dot g m g. I'm just gonna send you the the link. Alright? Yes. Because you got the wrong number. That one there. Because I think you're downloading it from some other from some other source. Does it has to be in the laptop? Yeah. Because you want Okay. it doesn't support mobile phones or anything like that. Sorry? I don't think it supports any other devices except for a PC or a laptop. Okay. Yeah. No worries. I'll look. Yep. But if you click on if you stop downloading the other one and just start on this one, you're gonna find it'd be a lot faster because for some reason, Yeah. you got here t u at dot d m g. Yeah. I don't know who d m g is, and that could be not a scam, but they might want you to download all this other stuff that's coming down with them. That's why it's taking Okay. Yeah. too long. It's I'm just I'll gonna I'll stop that and just click on the link I sent you, yeah. please. Okay. We just got we do a lot of mobile phones as well, and Sorry? we just we do we do mobile phones and mobile plans and all that stuff. So today, we're comparing a Shyamie. What was it? Xiaomi. Anyway, Xiaomi is the brand. Yeah. They've come up a long way. It's got one forty four gigahertz for the screen touch screen.","start_word":1112,"end_word":1562,"sentiment":"neutral","sentiment_score":-0.03194782728465592},{"text":"Great.","start_word":1563,"end_word":1563,"sentiment":"positive","sentiment_score":0.617953896522522},{"text":"399. And I'm comparing it to the iPhone 17 Pro. It's about $2.5. And I tell you what, there's absolutely no difference between one and the other. Alright.","start_word":1564,"end_word":1591,"sentiment":"neutral","sentiment_score":0.19700200855731964},{"text":"Thanks.","start_word":1592,"end_word":1592,"sentiment":"positive","sentiment_score":0.5584340691566467},{"text":"I think they're getting a little bit too expensive on the other hand.","start_word":1593,"end_word":1605,"sentiment":"negative","sentiment_score":-0.6328237652778625},{"text":"Just say.","start_word":1606,"end_word":1607,"sentiment":"neutral","sentiment_score":-0.31299054622650146},{"text":"Everything's working so slow today. Must be the weather.","start_word":1608,"end_word":1616,"sentiment":"negative","sentiment_score":-0.5176071524620056},{"text":"Yeah. Did you stop downloading the other one? Yeah. I'm starting I'm looking into another one. In the one Yeah. that I sent you. Right? Yeah. Two p z. You're on a four g or five g plan with your your data? Can't really find. Well, it shouldn't be that. So it could be your PC then. I think yeah. It says thank you download had started, but it doesn't say any download. It'll probably take a while for it to come up the top there. Yeah. Because it's picking up the IP address, and then Sorry? it'll start downloading. Oh, okay. Yeah. Yeah. Because yeah. It doesn't shows any download at the moment. But it says in the screen, it says, thank you. Your download has started. And it started now? Not nothing. I don't see any download. And you're connected to the Wi Fi or to Hot spot. the the hospital? Yeah. I'm not using Wi Fi at the moment. What laptop is it? Is it a Windows or Apple? Apple. Oh, no. There you go. Oh, say no more.","start_word":1617,"end_word":1798,"sentiment":"neutral","sentiment_score":-0.07117394357919693},{"text":"I risk my case.","start_word":1799,"end_word":1802,"sentiment":"negative","sentiment_score":-0.45827674865722656},{"text":"Sorry? Say no more.","start_word":1803,"end_word":1806,"sentiment":"neutral","sentiment_score":-0.2546790838241577},{"text":"I risk my case. I don't want to look at Apple computers. They're so rich.","start_word":1807,"end_word":1821,"sentiment":"negative","sentiment_score":-0.3590407371520996},{"text":"They're so limited, Yeah. and you can do what you can with Windows Yeah. at a True. more high yet secure level. Yeah. I I really I reckon those Apple laptops, they should either release versions with the same as Windows because the crack all inside those laptops is the same as what Windows use. So everything Yeah. Apple has is copy from Windows and from Nokia. A lot of people didn't know that. Yeah. It's oh, yeah. Now it's downloading. Yeah. It's the same. It says same TeamViewer that DMZ, but this one's really quick downloading. Same speed? No. This one's very quick. It's it says one minute left. Okay. Yeah. So It's the other one was probably dot b and g was allow probably one allowing you to download all their other stuff that they wanna cross sell. yeah. Probably. Yeah. If you download something, always go to the original source. Yes. Yeah. Download done. So once it's you get the it'll tell you for support. Click on support, then it'll Yeah. come up with the partner ID. I want that first, Yeah. and then I want the the password, please. Just just you could just press it to me if you want on WhatsApp or take a photo, whatever is easy for Yeah. you. Just opening. In regard to the signature of the software. Continue. Alright. So yeah. ID is 255391 Yep. Yep. 144. It's gonna ask me for the password, and It's it's all small letters and numbers. Okay. What's the password? 8F5. AForApple? Sorry? No. 8. Do you want me to message you in WhatsApp? Yeah, please. Yes. Yeah. Yeah. I'll do it. Yeah. Just take a photo of the screen if you send it. Well, I was trying to make it easy for you. Yeah. That you have this message in WhatsApp. Okay. Are you connected now to your WiFi? yeah. The Wi Fi or to your data? I don't do you want me to connect to Wi Fi? Yeah, please. Yeah. Yeah. K. I don't. Alright. It's asking for a new password. Sorry? It's asking for a new password. Oh, yeah. Yeah. I'll send you a photo. That works. Must be easier. Yeah. There it is. Alright. Yeah. Sounds I'll cool. just send you a photo. Ready to allow? Yeah. Layout. Yeah. Yeah. Then Did you allow? yes. Yes. I did. Let me say the Flex three. Please start please activate start team here in the system. Sorry? That's I can't see nothing. I just see black. Sorry? I only see a black screen. Please activate senior with system on remote. Just a second. Yep. Can you see it now? That just went off. You've turned off TeamViewer. You gotta you've you've switched it to you clicked off the TeamViewer. You need to reopen it. Yeah. Reopen. It's probably gonna ask you to give me a new password. Continue. Is the laptop got plenty of battery, or do you need to connect the power adapter to it? No. I got plenty of battery. Yeah. Because sometimes it doesn't work because of that. Oh, okay. So that's Sunday. Yeah. I'm seeing the seeing the info now. When you downloaded TeamView, did it give you for Windows or Apple option? Yes. And you selected Apple, or did you select the window? Yes. Apple. That's 97M. Oops. 97M. Oh, no. Q. Sorry. Q7. Okay. Here we go. Now it's kinda coming. Yeah.","start_word":1822,"end_word":2397,"sentiment":"neutral","sentiment_score":0.003750332197847051},{"text":"This is very slow.","start_word":2398,"end_word":2401,"sentiment":"negative","sentiment_score":-0.6732339262962341},{"text":"This got to do with your laptop as well. How old is your laptop? Sorry? How old is your laptop? How how old? How old? We got it in 2020. Your laptop. How old is it? A year, two years, two weeks, two months? Three four years. Three, four years. Okay. Have you got Chrome on your computer? Cool. Yes. Alright. Can you open up your Chrome? Yeah. Now the the what router will we using? Hang on a second. Let me just check. That was Petri Lane. Yes. He believes. Alright. Can you click on the next tab? Open up a new tab Yeah. and write down tplinkwifi.net. There it is. Yep. Yes. Yeah. Advanced. Advanced. Click yeah. Proceed to TP Link. Yeah. Right there in the bottom, it's got proceed to TP Link Wi Fi Alright. dot. Yeah. Possession and driver. Oh. So what do I do next? Can I have control of the mouse? Or How do I give you the control of the mouse? well, no. It depend well, it should say there in TeamViewer. Yeah. Click on TeamViewer. Yeah. Down the bottom, you got where's Team URL? Down the on the app, down the bottom. Yeah. Click on that. Which one? Start team UI with a Mac. Grant access to this device. Okay. So it's got start team UI in macOS. Yeah. Grant access. You need to click on those two. And we're lost oh, we've just lost you. Yeah. Yeah. You have to give me a new password. Again? Yeah. Because that's. That's just the way it is, mate. I prefer that than to not have that security backup. You know what I mean? Yeah. Yes, sir. What's the last name, sir? One Did you grab the access as well? Sorry? You say you clicked on Team UO with Mac OS. Did you also click on grant easy access to this device? No. It says manage this device or security with management. Assign this device to a team here. It asks for email. Do I put my email in? Or No. I'm just gonna click on no. Not session code. You got start team you are with Mac OS. And yes. then underneath I did. that you got grand easy access to this device. Yeah. I did, but it it requires Oh, okay. email. I don't wanna K. do K. Where is it in Google? that. Oh, you wanna close that? Close? Yeah. Yeah. Click on. Yeah. Just click on setup. Yeah. Just click on setup. The other ones, we're not gonna get this done properly. Okay. Click on the access, the team UI. Okay. Go back. We'll look out of this.","start_word":2402,"end_word":2849,"sentiment":"neutral","sentiment_score":-0.01401188400528294},{"text":"I think you can use it most now.","start_word":2850,"end_word":2857,"sentiment":"positive","sentiment_score":0.4087512493133545},{"text":"Can Oh, yeah. you? Yep. Yeah. Yep. Yeah. Okay. Okay. You remember the password? WiFi password? No. The router password. Give me a second. I'll check. Where is the route where do we find the router password? Is it at the back, isn't Not neither of it. If that's the password, it? I've got it. It's fine. Oh, okay. You got it. Yeah. Yeah.","start_word":2858,"end_word":2921,"sentiment":"neutral","sentiment_score":0.011570804752409458},{"text":"That's too slow.","start_word":2922,"end_word":2924,"sentiment":"negative","sentiment_score":-0.6224555373191833},{"text":"Right? 215. Okay. So let's go back here. You haven't got a VPN active, do you? Sorry? Do you have a private VPN active on this? Okay. Oh, okay. That was it. There's nothing wrong with nothing wrong with this reboot. Just gonna quickly reboot it. No. Yeah. There's nothing wrong with the router Yeah. because there was zero package loss. That's rebooting. Right? Yeah. Okay. Let's just wait. Yeah. Sure. I'll I'll I'll probably lose connection and regain it. I'm not sure. Yeah. But let's just wait. Let me know when it's fully rebooted. Yeah. That's definitely not the router. So this one has been lost trying to reconnect. That'll reconnect once it comes to Has it fully rebooted yet? 98%. 99 Oh, 100. okay. So it's still got it. Yeah. Yeah. Yeah. Done. Christmas to present. No. Do you have to control? Not yet. No. Okay. So it's disconnected. Yeah. You're gonna have to give me a new password. Sorry, mate. Yes. Yeah. No. That's alright. I'm just playing. So I don't have these problems with Windows. I don't even have Apple.","start_word":2925,"end_word":3108,"sentiment":"neutral","sentiment_score":-0.08665185016782387},{"text":"I reckon then Apple, that keeps the doctor away.","start_word":3109,"end_word":3117,"sentiment":"negative","sentiment_score":-0.3454650044441223},{"text":"I don't know. Voice over. And you have to reopen that team. You wanna come up Yes. with the Waiting on that one. yeah. No. Just it's not opening TeamViewer. Maybe just restart your laptop. Oh, okay. Alright. Restart your device Yes. and then reopen it up again. Yeah. Do you want the passport? Yes, please. Did you send that? Yes. I'm just about to send you. Yep. Oh, that's better. It's something that's Alright. Doesn't make sense. I don't know why it's doing that, but your your ping is very high 87. It should be a lot lower than that. Yeah. Yeah. The Wi Fi, it's just we can't even the Facebook, it doesn't open. Like, it's yeah. That's why we're just using everyone of everyone of us just using data at the moment. How many devices do you have online at the moment if you use this? Sorry? Once you use the Wi Fi, how many devices do you normally use? Normally normally, three phone. That's it. We don't we rarely use laptops, TV. So just usually, it's just three phones. Yeah. But Only that's three of us, yeah, are that home. shouldn't be a problem. Yeah. So you're on the dynamic IP. That's correct. Yep. Alright.","start_word":3118,"end_word":3326,"sentiment":"neutral","sentiment_score":-0.08238529435327749},{"text":"Everything's good from here.","start_word":3327,"end_word":3330,"sentiment":"positive","sentiment_score":0.5633974075317383},{"text":"I'm gonna log out of TeamViewer. I don't need need it anymore. What I need to do is just log a file with Opticom and see if they can fix that up in the next well, not tonight, sometime during tomorrow. And then we'll just reconnect. Yeah. Yeah. Because, I mean, there's nothing wrong with your router and that's it. It could be could be an issue from the OptiComm side. Well, that's what it looks like anyway. And I said they had a lot of issues, a lot of problems. I wanna check one last thing. Yeah. So what so so what did you what do you want me to do next? Just wait? Yeah. You're gonna have to yeah. Just wait. Hang on a sec. I'm just checking something at the moment. What's your postcode? 3217. Okay. Let me say out. They're saying that there's no outages in that area. But then they have got some minor and major outages also in the area. So that could be affecting it. Alright. Look. Leave it with me. I'll log a phone, Yes. and, hopefully, we'll get this resolved either tonight or tomorrow. Yeah. I'll I'll text you tomorrow how that goes, how the Internet Yeah. No. goes. Not a problem. That sounds like a plan. Yeah.","start_word":3331,"end_word":3547,"sentiment":"neutral","sentiment_score":-0.039240896701812744},{"text":"Sounds good. Oh, you sound like me tired, mate, ready to go to sleep.","start_word":3548,"end_word":3561,"sentiment":"positive","sentiment_score":0.35579830408096313},{"text":"Yeah. I'm I'm being with you on phone already one hour. Yeah. That's Yeah. right. Yeah. Well, look. Sorry, mate. I mean, I'm just trying to see what it is. But, anyway, look. Just leave it with us. I'll log up on, and I'll get back to you as soon as Yeah. Easy.","start_word":3562,"end_word":3614,"sentiment":"neutral","sentiment_score":0.04994241569964391},{"text":"Alright. Thanks, possible. man. Alright. Have a good night, mate. You too. Thanks. Bye.","start_word":3615,"end_word":3628,"sentiment":"positive","sentiment_score":0.5530750155448914}],"average":{"sentiment":"neutral","sentiment_score":-0.01817411188589782}}}}