{"metadata":{"transaction_key":"deprecated","request_id":"019ff4a5-ed06-77e3-b0e7-2ea6d3b461f6","sha256":"c029c08ed4de4716668e9fd63a8192cbf3f687b8a23afb47a778c40c5a3580fe","created":"2026-08-12T06:25:44.674Z","duration":1173.888,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":404,"output_tokens":50},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":472,"output_tokens":472},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":472,"output_tokens":16}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Yes. I can hear you now. Last four. Last 4, Last 4 Last four, please. 6829. Check. 6829. Answered elsewhere 3077. Number try call back user absent. It's a 3077. 3077. Oh oh. Actually, wow. 2 wait. No. 2445 So 22 24453077. So 3077 answered elsewhere. Concern payment after 244533077. Lisa so sorry because 3077. I have reset my password and to the login and get this login password incorrect. All I want to do is make a part payment, and there is so many step. Is there no easy way? Wait 361994. 151 transcript 151 transcript 146 146. 146146134. So start 244-5129. 134 answered elsewhere number 134, which is Cindy 1464 6829 elsewhere. Elsewhere. 6829. Last four. Uh-oh. Invoicing. Uh-oh. 6829. 6829. Uh-oh. Like, for example, Maureen. Answered elsewhere. Audio issue customer Hello? Hello. Thank you for calling your yourself. One time one time disconnect disconnect then. Time. Hello. Uh-huh. Oh, okay. Big version. Oh, okay. Bye. Answer Sorry. No problem. Thank you. Bye bye.","confidence":0.94189453,"words":[{"word":"hello","start":0.64,"end":1.14,"confidence":0.9580078,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0513245165348053},{"word":"yes","start":6.0,"end":6.3999996,"confidence":0.8330078,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.14230625331401825},{"word":"i","start":6.3999996,"end":6.56,"confidence":0.97509766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11320947110652924},{"word":"can","start":6.56,"end":6.7999997,"confidence":0.9921875,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08217635750770569},{"word":"hear","start":6.7999997,"end":7.04,"confidence":0.9326172,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.11406199634075163},{"word":"you","start":7.04,"end":7.12,"confidence":0.85839844,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1480325609445572},{"word":"now","start":7.12,"end":7.62,"confidence":0.7426758,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.14771828055381775},{"word":"last","start":31.57,"end":31.89,"confidence":0.40478516,"punctuated_word":"Last","sentiment":"neutral","sentiment_score":0.006925784051418304},{"word":"four","start":31.89,"end":32.39,"confidence":0.87768555,"punctuated_word":"four.","sentiment":"neutral","sentiment_score":0.009628877975046636},{"word":"last","start":46.515,"end":46.995,"confidence":0.8100586,"punctuated_word":"Last","sentiment":"neutral","sentiment_score":-0.0035886429250240326},{"word":"4","start":46.995,"end":47.495,"confidence":0.65148926,"punctuated_word":"4,","sentiment":"neutral","sentiment_score":0.00015340931713581085},{"word":"last","start":48.914997,"end":49.155,"confidence":0.48120117,"punctuated_word":"Last","sentiment":"neutral","sentiment_score":-0.0013711955398321152},{"word":"4","start":49.155,"end":49.655,"confidence":0.9941406,"punctuated_word":"4","sentiment":"neutral","sentiment_score":0.0014181705191731453},{"word":"last","start":52.434998,"end":52.934998,"confidence":0.2421875,"punctuated_word":"Last","sentiment":"neutral","sentiment_score":-0.0013143094256520271},{"word":"four","start":53.234997,"end":53.734997,"confidence":0.6464844,"punctuated_word":"four,","sentiment":"neutral","sentiment_score":0.0014117690734565258},{"word":"please","start":54.434998,"end":54.934998,"confidence":0.97216797,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.0030492041260004044},{"word":"6829","start":55.875,"end":57.335,"confidence":0.9755249,"punctuated_word":"6829.","sentiment":"neutral","sentiment_score":-0.00031122472137212753},{"word":"check","start":69.98,"end":70.48,"confidence":0.28063965,"punctuated_word":"Check.","sentiment":"neutral","sentiment_score":-0.004517220892012119},{"word":"6829","start":70.62,"end":71.92,"confidence":0.6921997,"punctuated_word":"6829.","sentiment":"neutral","sentiment_score":-0.005876495502889156},{"word":"answered","start":77.365005,"end":77.865005,"confidence":0.9116211,"punctuated_word":"Answered","sentiment":"neutral","sentiment_score":-0.009091932326555252},{"word":"elsewhere","start":78.005005,"end":78.505005,"confidence":0.9667969,"punctuated_word":"elsewhere","sentiment":"neutral","sentiment_score":-0.010475507006049156},{"word":"3077","start":80.485,"end":82.025,"confidence":0.9626465,"punctuated_word":"3077.","sentiment":"neutral","sentiment_score":-0.016337834298610687},{"word":"number","start":103.395004,"end":103.895004,"confidence":0.37329102,"punctuated_word":"Number","sentiment":"neutral","sentiment_score":-0.0329229012131691},{"word":"try","start":104.595,"end":105.095,"confidence":0.40527344,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.03608270734548569},{"word":"call","start":105.795,"end":106.035,"confidence":0.51171875,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.03236313909292221},{"word":"back","start":106.035,"end":106.435,"confidence":0.9560547,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.03506048768758774},{"word":"user","start":106.435,"end":106.915,"confidence":0.78271484,"punctuated_word":"user","sentiment":"neutral","sentiment_score":-0.033196765929460526},{"word":"absent","start":106.915,"end":107.415,"confidence":0.73095703,"punctuated_word":"absent.","sentiment":"neutral","sentiment_score":-0.03892957419157028},{"word":"it's","start":115.880005,"end":115.96001,"confidence":0.5789795,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.01988833025097847},{"word":"a","start":115.96001,"end":116.200005,"confidence":0.34472656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.013431454077363014},{"word":"3077","start":116.200005,"end":117.9,"confidence":0.9350586,"punctuated_word":"3077.","sentiment":"neutral","sentiment_score":-0.0160739254206419},{"word":"3077","start":126.520004,"end":128.22,"confidence":0.8297119,"punctuated_word":"3077.","sentiment":"neutral","sentiment_score":-0.013588706031441689},{"word":"oh","start":128.84,"end":129.08,"confidence":0.65966797,"punctuated_word":"Oh","sentiment":"neutral","sentiment_score":-0.022701485082507133},{"word":"oh","start":129.08,"end":129.58,"confidence":0.6090088,"punctuated_word":"oh.","sentiment":"neutral","sentiment_score":-0.028140373528003693},{"word":"actually","start":132.25499,"end":132.655,"confidence":0.61157227,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.04758966714143753},{"word":"wow","start":132.655,"end":133.155,"confidence":0.5360718,"punctuated_word":"wow.","sentiment":"neutral","sentiment_score":-0.04609125107526779},{"word":"2","start":134.25499,"end":134.415,"confidence":0.6699219,"punctuated_word":"2","sentiment":"neutral","sentiment_score":-0.058511752635240555},{"word":"wait","start":134.81499,"end":135.215,"confidence":0.99365234,"punctuated_word":"wait.","sentiment":"neutral","sentiment_score":-0.04074934497475624},{"word":"no","start":135.215,"end":135.715,"confidence":0.9370117,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.04199029132723808},{"word":"2445","start":160.955,"end":162.335,"confidence":0.98583984,"punctuated_word":"2445","sentiment":"neutral","sentiment_score":-0.02039625868201256},{"word":"so","start":165.035,"end":165.535,"confidence":0.39331055,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.015571525320410728},{"word":"22","start":167.275,"end":168.075,"confidence":0.8659668,"punctuated_word":"22","sentiment":"neutral","sentiment_score":-0.01154215820133686},{"word":"24453077","start":168.155,"end":174.015,"confidence":0.98568726,"punctuated_word":"24453077.","sentiment":"neutral","sentiment_score":-0.014770946465432644},{"word":"so","start":174.93,"end":175.25,"confidence":0.94140625,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.024816462770104408},{"word":"3077","start":175.25,"end":176.79,"confidence":0.9749756,"punctuated_word":"3077","sentiment":"neutral","sentiment_score":-0.01756208948791027},{"word":"answered","start":184.76999,"end":185.01999,"confidence":0.78271484,"punctuated_word":"answered","sentiment":"neutral","sentiment_score":-0.01929646916687489},{"word":"elsewhere","start":185.01999,"end":185.51999,"confidence":0.9494629,"punctuated_word":"elsewhere.","sentiment":"neutral","sentiment_score":-0.024848230183124546},{"word":"concern","start":203.11,"end":203.61,"confidence":0.9091797,"punctuated_word":"Concern","sentiment":"neutral","sentiment_score":-0.03403071314096451},{"word":"payment","start":206.47,"end":206.97,"confidence":0.9248047,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.04022756963968277},{"word":"after","start":208.47,"end":208.97,"confidence":0.6699219,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.06663524359464645},{"word":"244533077","start":210.79001,"end":215.05,"confidence":0.93259007,"punctuated_word":"244533077.","sentiment":"neutral","sentiment_score":-0.039443258196115494},{"word":"lisa","start":216.165,"end":216.665,"confidence":0.6230469,"punctuated_word":"Lisa","sentiment":"neutral","sentiment_score":-0.1242237389087677},{"word":"so","start":222.08499,"end":222.325,"confidence":0.31713867,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.1523178219795227},{"word":"sorry","start":222.325,"end":222.825,"confidence":0.91503906,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.16261142492294312},{"word":"because","start":222.885,"end":223.385,"confidence":0.41479492,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.1701684594154358},{"word":"3077","start":298.655,"end":299.95502,"confidence":0.8719177,"punctuated_word":"3077.","sentiment":"neutral","sentiment_score":-0.18685561418533325},{"word":"i","start":371.13,"end":371.37,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.35424119234085083},{"word":"have","start":371.37,"end":371.61002,"confidence":0.9951172,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.3933871686458587},{"word":"reset","start":371.61002,"end":372.01,"confidence":0.9941406,"punctuated_word":"reset","sentiment":"negative","sentiment_score":-0.3610156178474426},{"word":"my","start":372.01,"end":372.25,"confidence":1.0,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.4457195997238159},{"word":"password","start":372.25,"end":372.57,"confidence":1.0,"punctuated_word":"password","sentiment":"negative","sentiment_score":-0.407170057296753},{"word":"and","start":372.57,"end":372.81,"confidence":0.78466797,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3683112561702728},{"word":"to","start":372.81,"end":372.97,"confidence":0.26367188,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4277472198009491},{"word":"the","start":372.97,"end":373.13,"confidence":0.9604492,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3639887869358063},{"word":"login","start":373.13,"end":373.53,"confidence":0.81640625,"punctuated_word":"login","sentiment":"negative","sentiment_score":-0.3376672565937042},{"word":"and","start":373.53,"end":373.69,"confidence":0.9375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.29782634973526},{"word":"get","start":373.69,"end":373.93,"confidence":0.9506836,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.3393076956272125},{"word":"this","start":373.93,"end":374.09,"confidence":0.92089844,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.33440276980400085},{"word":"login","start":374.09,"end":374.41,"confidence":0.99121094,"punctuated_word":"login","sentiment":"negative","sentiment_score":-0.3620125353336334},{"word":"password","start":374.41,"end":374.89,"confidence":0.98095703,"punctuated_word":"password","sentiment":"negative","sentiment_score":-0.39960411190986633},{"word":"incorrect","start":374.89,"end":375.39,"confidence":0.9421387,"punctuated_word":"incorrect.","sentiment":"neutral","sentiment_score":-0.28216081857681274},{"word":"all","start":375.53,"end":375.77002,"confidence":0.96435547,"punctuated_word":"All","sentiment":"neutral","sentiment_score":-0.192261666059494},{"word":"i","start":375.77002,"end":375.85,"confidence":0.7402344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2163814008235931},{"word":"want","start":375.85,"end":376.09,"confidence":0.9873047,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.20643292367458344},{"word":"to","start":376.09,"end":376.17,"confidence":0.9902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2137998640537262},{"word":"do","start":376.17,"end":376.33002,"confidence":0.9873047,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.2558705508708954},{"word":"is","start":376.33002,"end":376.41,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2165013551712036},{"word":"make","start":376.41,"end":376.73,"confidence":0.99609375,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.13796040415763855},{"word":"a","start":376.73,"end":377.23,"confidence":0.9536133,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.16982480883598328},{"word":"part","start":377.37,"end":377.61002,"confidence":0.70751953,"punctuated_word":"part","sentiment":"neutral","sentiment_score":-0.05456998944282532},{"word":"payment","start":377.61002,"end":378.09,"confidence":0.79296875,"punctuated_word":"payment,","sentiment":"neutral","sentiment_score":-0.14278772473335266},{"word":"and","start":378.09,"end":378.25,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.16713370382785797},{"word":"there","start":378.25,"end":378.49,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.2261321246623993},{"word":"is","start":378.49,"end":378.73,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.24078521132469177},{"word":"so","start":378.73,"end":378.97,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.2211170196533203},{"word":"many","start":378.97,"end":379.45,"confidence":1.0,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.19709281623363495},{"word":"step","start":379.45,"end":379.85,"confidence":0.953125,"punctuated_word":"step.","sentiment":"neutral","sentiment_score":-0.20242789387702945},{"word":"is","start":379.85,"end":380.09,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.25865834951400757},{"word":"there","start":380.09,"end":380.49,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.24481260776519775},{"word":"no","start":380.49,"end":380.89,"confidence":0.9970703,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.25051385164260864},{"word":"easy","start":380.89,"end":381.21,"confidence":1.0,"punctuated_word":"easy","sentiment":"neutral","sentiment_score":-0.19585716724395752},{"word":"way","start":381.21,"end":381.71,"confidence":0.9909668,"punctuated_word":"way?","sentiment":"neutral","sentiment_score":-0.20124024152755737},{"word":"wait","start":383.93,"end":384.43,"confidence":0.43530273,"punctuated_word":"Wait","sentiment":"neutral","sentiment_score":-0.05228351429104805},{"word":"361994","start":384.73,"end":387.685,"confidence":0.9064453,"punctuated_word":"361994.","sentiment":"neutral","sentiment_score":-0.03605751693248749},{"word":"151","start":389.745,"end":390.965,"confidence":0.9869792,"punctuated_word":"151","sentiment":"neutral","sentiment_score":-0.0184735506772995},{"word":"transcript","start":392.785,"end":393.025,"confidence":0.6904297,"punctuated_word":"transcript","sentiment":"neutral","sentiment_score":-0.017292872071266174},{"word":"151","start":393.025,"end":394.08502,"confidence":0.82503253,"punctuated_word":"151","sentiment":"neutral","sentiment_score":-0.011652013286948204},{"word":"transcript","start":394.225,"end":394.725,"confidence":0.97998047,"punctuated_word":"transcript","sentiment":"neutral","sentiment_score":-0.009478280320763588},{"word":"146","start":399.505,"end":400.56,"confidence":0.9078776,"punctuated_word":"146","sentiment":"neutral","sentiment_score":-0.007363941520452499},{"word":"146","start":402.4,"end":403.38,"confidence":0.74031574,"punctuated_word":"146.","sentiment":"neutral","sentiment_score":-0.012645002454519272},{"word":"146146134","start":459.5,"end":465.68,"confidence":0.91623265,"punctuated_word":"146146134.","sentiment":"neutral","sentiment_score":-0.018554501235485077},{"word":"so","start":470.235,"end":470.395,"confidence":0.9472656,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.02826116606593132},{"word":"start","start":470.395,"end":470.895,"confidence":0.35058594,"punctuated_word":"start","sentiment":"neutral","sentiment_score":-0.02118070051074028},{"word":"244-5129","start":472.235,"end":474.655,"confidence":0.87524414,"punctuated_word":"244-5129.","sentiment":"neutral","sentiment_score":-0.019940095022320747},{"word":"134","start":476.235,"end":477.29498,"confidence":0.94840497,"punctuated_word":"134","sentiment":"neutral","sentiment_score":-0.006446000654250383},{"word":"answered","start":482.97,"end":483.47,"confidence":0.7714844,"punctuated_word":"answered","sentiment":"neutral","sentiment_score":-0.009211678989231586},{"word":"elsewhere","start":483.61,"end":484.11,"confidence":0.94189453,"punctuated_word":"elsewhere","sentiment":"neutral","sentiment_score":-0.012382513843476772},{"word":"number","start":484.33,"end":484.83,"confidence":0.8305664,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.00645378977060318},{"word":"134","start":484.97,"end":485.77,"confidence":0.9375,"punctuated_word":"134,","sentiment":"neutral","sentiment_score":0.00039035952067933977},{"word":"which","start":485.77,"end":486.00998,"confidence":0.99609375,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.0009427107870578766},{"word":"is","start":486.00998,"end":486.25,"confidence":0.9892578,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0006095487624406815},{"word":"cindy","start":486.25,"end":486.75,"confidence":0.91259766,"punctuated_word":"Cindy","sentiment":"neutral","sentiment_score":0.0007019098848104477},{"word":"1464","start":489.53,"end":491.78998,"confidence":0.87666017,"punctuated_word":"1464","sentiment":"neutral","sentiment_score":-0.0015045381151139736},{"word":"6829","start":619.365,"end":620.585,"confidence":0.84625244,"punctuated_word":"6829","sentiment":"neutral","sentiment_score":-0.00582208763808012},{"word":"elsewhere","start":622.485,"end":622.985,"confidence":0.6550293,"punctuated_word":"elsewhere.","sentiment":"neutral","sentiment_score":-0.009215149097144604},{"word":"elsewhere","start":624.85,"end":625.35,"confidence":0.6855469,"punctuated_word":"Elsewhere.","sentiment":"neutral","sentiment_score":-0.013523039408028126},{"word":"6829","start":627.17,"end":628.55,"confidence":0.8722534,"punctuated_word":"6829.","sentiment":"neutral","sentiment_score":-0.0033646542578935623},{"word":"last","start":629.17,"end":629.56995,"confidence":0.91259766,"punctuated_word":"Last","sentiment":"neutral","sentiment_score":-0.004534401930868626},{"word":"four","start":629.56995,"end":630.06995,"confidence":0.9909668,"punctuated_word":"four.","sentiment":"neutral","sentiment_score":-0.0021445052698254585},{"word":"uh-oh","start":740.82996,"end":740.91,"confidence":0.8474121,"punctuated_word":"Uh-oh.","sentiment":"neutral","sentiment_score":-0.003646200057119131},{"word":"invoicing","start":740.91,"end":741.41,"confidence":0.989624,"punctuated_word":"Invoicing.","sentiment":"neutral","sentiment_score":-0.01314014196395874},{"word":"uh-oh","start":742.35,"end":742.85,"confidence":0.8691406,"punctuated_word":"Uh-oh.","sentiment":"neutral","sentiment_score":-0.0074242716655135155},{"word":"6829","start":748.755,"end":750.05505,"confidence":0.98620605,"punctuated_word":"6829.","sentiment":"neutral","sentiment_score":-0.002489376114681363},{"word":"6829","start":753.23505,"end":754.61505,"confidence":0.9772949,"punctuated_word":"6829.","sentiment":"neutral","sentiment_score":0.00019689439795911312},{"word":"uh-oh","start":778.625,"end":778.94495,"confidence":0.850647,"punctuated_word":"Uh-oh.","sentiment":"neutral","sentiment_score":-0.01245089527219534},{"word":"like","start":778.94495,"end":779.44495,"confidence":0.52453613,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.01769459992647171},{"word":"for","start":780.625,"end":780.865,"confidence":0.98291016,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.01902305893599987},{"word":"example","start":780.865,"end":781.365,"confidence":0.8911133,"punctuated_word":"example,","sentiment":"neutral","sentiment_score":-0.013053253293037416},{"word":"maureen","start":784.46497,"end":784.96497,"confidence":0.63639325,"punctuated_word":"Maureen.","sentiment":"neutral","sentiment_score":-0.013453928753733637},{"word":"answered","start":807.165,"end":807.64496,"confidence":0.8105469,"punctuated_word":"Answered","sentiment":"neutral","sentiment_score":-0.020232340320944783},{"word":"elsewhere","start":807.64496,"end":808.14496,"confidence":0.8093262,"punctuated_word":"elsewhere.","sentiment":"neutral","sentiment_score":-0.03858835250139237},{"word":"audio","start":814.685,"end":814.925,"confidence":0.8701172,"punctuated_word":"Audio","sentiment":"neutral","sentiment_score":-0.045118365436792374},{"word":"issue","start":814.925,"end":815.425,"confidence":0.97509766,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.057413987815380096},{"word":"customer","start":815.725,"end":816.225,"confidence":0.7368164,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.05972058326005936},{"word":"hello","start":832.665,"end":833.165,"confidence":0.50561523,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.003298848867416382},{"word":"hello","start":841.865,"end":842.365,"confidence":0.4859619,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.0737539529800415},{"word":"thank","start":842.745,"end":842.985,"confidence":0.97265625,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.21384695172309875},{"word":"you","start":842.985,"end":843.14496,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15604612231254578},{"word":"for","start":843.14496,"end":843.305,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.20240575075149536},{"word":"calling","start":843.305,"end":843.545,"confidence":0.99609375,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.14913710951805115},{"word":"your","start":843.545,"end":844.045,"confidence":0.46972656,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1691768616437912},{"word":"yourself","start":847.68,"end":848.18,"confidence":0.5164795,"punctuated_word":"yourself.","sentiment":"neutral","sentiment_score":0.2642401456832886},{"word":"one","start":848.24,"end":848.74,"confidence":0.65722656,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.08748292922973633},{"word":"time","start":851.12,"end":851.2,"confidence":0.93603516,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.06356580555438995},{"word":"one","start":851.2,"end":851.60004,"confidence":0.42749023,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.012005440890789032},{"word":"time","start":851.60004,"end":852.10004,"confidence":0.8203125,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.0035259872674942017},{"word":"disconnect","start":895.005,"end":895.08496,"confidence":0.64501953,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":-0.03482220321893692},{"word":"disconnect","start":895.08496,"end":895.245,"confidence":0.5830078,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":-0.07557262480258942},{"word":"then","start":895.245,"end":895.745,"confidence":0.63342285,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":-0.0013952068984508514},{"word":"time","start":899.805,"end":900.305,"confidence":0.8093262,"punctuated_word":"Time.","sentiment":"neutral","sentiment_score":0.002346014603972435},{"word":"hello","start":962.52997,"end":963.02997,"confidence":0.4683838,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.008941618725657463},{"word":"uh-huh","start":1076.045,"end":1076.545,"confidence":0.915332,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":0.008466300554573536},{"word":"oh","start":1091.865,"end":1092.365,"confidence":0.6203613,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0408768467605114},{"word":"okay","start":1101.385,"end":1101.785,"confidence":0.8498535,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.03601928800344467},{"word":"big","start":1101.785,"end":1102.025,"confidence":0.30908203,"punctuated_word":"Big","sentiment":"neutral","sentiment_score":0.02280789241194725},{"word":"version","start":1102.025,"end":1102.525,"confidence":0.86328125,"punctuated_word":"version.","sentiment":"neutral","sentiment_score":0.021755464375019073},{"word":"oh","start":1103.785,"end":1104.025,"confidence":0.97753906,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.06287870556116104},{"word":"okay","start":1104.025,"end":1104.525,"confidence":0.98535156,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.0607696995139122},{"word":"bye","start":1105.385,"end":1105.68,"confidence":0.82910156,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.05180513858795166},{"word":"answer","start":1135.19,"end":1135.69,"confidence":0.65722656,"punctuated_word":"Answer","sentiment":"neutral","sentiment_score":0.019497402012348175},{"word":"sorry","start":1163.8329,"end":1164.0729,"confidence":0.7687988,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":0.04636241868138313},{"word":"no","start":1164.0729,"end":1164.3928,"confidence":0.8769531,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.21988394856452945},{"word":"problem","start":1164.3928,"end":1164.8928,"confidence":0.8149414,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.286082923412323},{"word":"thank","start":1169.6729,"end":1169.8329,"confidence":0.5678711,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.38323915004730225},{"word":"you","start":1169.8329,"end":1170.1528,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.35199058055877686},{"word":"bye","start":1170.1528,"end":1170.3928,"confidence":0.94189453,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.21893396973609924},{"word":"bye","start":1170.3928,"end":1170.8928,"confidence":0.9951172,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.22917449474334717}],"paragraphs":{"transcript":"\nHello? Yes. I can hear you now. Last four. Last 4, Last 4 Last four, please.\n\n6829. Check. 6829. Answered elsewhere 3077. Number try call back user absent.\n\nIt's a 3077. 3077. Oh oh. Actually, wow. 2 wait.\n\nNo. 2445 So 22 24453077. So 3077 answered elsewhere. Concern payment after 244533077. Lisa so sorry because 3077.\n\nI have reset my password and to the login and get this login password incorrect. All I want to do is make a part payment, and there is so many step. Is there no easy way? Wait 361994. 151 transcript 151 transcript 146 146.\n\n146146134. So start 244-5129. 134 answered elsewhere number 134, which is Cindy 1464 6829 elsewhere. Elsewhere. 6829.\n\nLast four. Uh-oh. Invoicing. Uh-oh. 6829.\n\n6829. Uh-oh. Like, for example, Maureen. Answered elsewhere. Audio issue customer Hello?\n\nHello. Thank you for calling your yourself. One time one time disconnect disconnect then. Time. Hello.\n\nUh-huh. Oh, okay. Big version. Oh, okay. Bye.\n\nAnswer Sorry. No problem. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.0513245165348053},{"text":"Yes.","start":6.0,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.14230625331401825},{"text":"I can hear you now.","start":6.3999996,"end":7.62,"sentiment":"neutral","sentiment_score":0.1210397332906723},{"text":"Last four.","start":31.57,"end":32.39,"sentiment":"neutral","sentiment_score":0.00827733101323247},{"text":"Last 4, Last 4 Last four, please.","start":46.515,"end":54.934998,"sentiment":"neutral","sentiment_score":-0.000034513550677469797}],"sentiment":"neutral","sentiment_score":0.05094640646711923,"num_words":16,"start":0.64,"end":54.934998},{"sentences":[{"text":"6829.","start":55.875,"end":57.335,"sentiment":"neutral","sentiment_score":-0.00031122472137212753},{"text":"Check.","start":69.98,"end":70.48,"sentiment":"neutral","sentiment_score":-0.004517220892012119},{"text":"6829.","start":70.62,"end":71.92,"sentiment":"neutral","sentiment_score":-0.005876495502889156},{"text":"Answered elsewhere 3077.","start":77.365005,"end":82.025,"sentiment":"neutral","sentiment_score":-0.011968424543738365},{"text":"Number try call back user absent.","start":103.395004,"end":107.415,"sentiment":"neutral","sentiment_score":-0.03475926257669926}],"sentiment":"neutral","sentiment_score":-0.021263815850640338,"num_words":12,"start":55.875,"end":107.415},{"sentences":[{"text":"It's a 3077.","start":115.880005,"end":117.9,"sentiment":"neutral","sentiment_score":-0.016464569916327793},{"text":"3077.","start":126.520004,"end":128.22,"sentiment":"neutral","sentiment_score":-0.013588706031441689},{"text":"Oh oh.","start":128.84,"end":129.58,"sentiment":"neutral","sentiment_score":-0.025420929305255413},{"text":"Actually, wow.","start":132.25499,"end":133.155,"sentiment":"neutral","sentiment_score":-0.04684045910835266},{"text":"2 wait.","start":134.25499,"end":135.215,"sentiment":"neutral","sentiment_score":-0.0496305488049984}],"sentiment":"neutral","sentiment_score":-0.030676629021763803,"num_words":10,"start":115.880005,"end":135.215},{"sentences":[{"text":"No.","start":135.215,"end":135.715,"sentiment":"neutral","sentiment_score":-0.04199029132723808},{"text":"2445 So 22 24453077.","start":160.955,"end":174.015,"sentiment":"neutral","sentiment_score":-0.015570222167298198},{"text":"So 3077 answered elsewhere.","start":174.93,"end":185.51999,"sentiment":"neutral","sentiment_score":-0.021630812902003527},{"text":"Concern payment after 244533077.","start":203.11,"end":215.05,"sentiment":"neutral","sentiment_score":-0.045084196142852306},{"text":"Lisa so sorry because 3077.","start":216.165,"end":299.95502,"sentiment":"neutral","sentiment_score":-0.1592354118824005}],"sentiment":"neutral","sentiment_score":-0.06485045975488093,"num_words":18,"start":135.215,"end":299.95502},{"sentences":[{"text":"I have reset my password and to the login and get this login password incorrect.","start":371.13,"end":375.39,"sentiment":"negative","sentiment_score":-0.36497082908948264},{"text":"All I want to do is make a part payment, and there is so many step.","start":375.53,"end":379.85,"sentiment":"neutral","sentiment_score":-0.19131746608763933},{"text":"Is there no easy way?","start":379.85,"end":381.71,"sentiment":"neutral","sentiment_score":-0.23021644353866577},{"text":"Wait 361994.","start":383.93,"end":387.685,"sentiment":"neutral","sentiment_score":-0.04417051561176777},{"text":"151 transcript 151 transcript 146 146.","start":389.745,"end":403.38,"sentiment":"neutral","sentiment_score":-0.012817610055208206}],"sentiment":"neutral","sentiment_score":-0.2239084273407405,"num_words":44,"start":371.13,"end":403.38},{"sentences":[{"text":"146146134.","start":459.5,"end":465.68,"sentiment":"neutral","sentiment_score":-0.018554501235485077},{"text":"So start 244-5129.","start":470.235,"end":474.655,"sentiment":"neutral","sentiment_score":-0.023127320532997448},{"text":"134 answered elsewhere number 134, which is Cindy 1464 6829 elsewhere.","start":476.235,"end":622.985,"sentiment":"neutral","sentiment_score":-0.004399202650264752},{"text":"Elsewhere.","start":624.85,"end":625.35,"sentiment":"neutral","sentiment_score":-0.013523039408028126},{"text":"6829.","start":627.17,"end":628.55,"sentiment":"neutral","sentiment_score":-0.0033646542578935623}],"sentiment":"neutral","sentiment_score":-0.009012669744312434,"num_words":17,"start":459.5,"end":628.55},{"sentences":[{"text":"Last four.","start":629.17,"end":630.06995,"sentiment":"neutral","sentiment_score":-0.003339453600347042},{"text":"Uh-oh.","start":740.82996,"end":740.91,"sentiment":"neutral","sentiment_score":-0.003646200057119131},{"text":"Invoicing.","start":740.91,"end":741.41,"sentiment":"neutral","sentiment_score":-0.01314014196395874},{"text":"Uh-oh.","start":742.35,"end":742.85,"sentiment":"neutral","sentiment_score":-0.0074242716655135155},{"text":"6829.","start":748.755,"end":750.05505,"sentiment":"neutral","sentiment_score":-0.002489376114681363}],"sentiment":"neutral","sentiment_score":-0.005563149500327806,"num_words":6,"start":629.17,"end":750.05505},{"sentences":[{"text":"6829.","start":753.23505,"end":754.61505,"sentiment":"neutral","sentiment_score":0.00019689439795911312},{"text":"Uh-oh.","start":778.625,"end":778.94495,"sentiment":"neutral","sentiment_score":-0.01245089527219534},{"text":"Like, for example, Maureen.","start":778.94495,"end":784.96497,"sentiment":"neutral","sentiment_score":-0.015806210227310658},{"text":"Answered elsewhere.","start":807.165,"end":808.14496,"sentiment":"neutral","sentiment_score":-0.029410346411168575},{"text":"Audio issue customer Hello?","start":814.685,"end":833.165,"sentiment":"neutral","sentiment_score":-0.03973852191120386}],"sentiment":"neutral","sentiment_score":-0.024437801854219288,"num_words":12,"start":753.23505,"end":833.165},{"sentences":[{"text":"Hello.","start":841.865,"end":842.365,"sentiment":"neutral","sentiment_score":0.0737539529800415},{"text":"Thank you for calling your yourself.","start":842.745,"end":848.18,"sentiment":"neutral","sentiment_score":0.19247549027204514},{"text":"One time one time disconnect disconnect then.","start":848.24,"end":895.745,"sentiment":"neutral","sentiment_score":0.00782716114606176},{"text":"Time.","start":899.805,"end":900.305,"sentiment":"neutral","sentiment_score":0.002346014603972435},{"text":"Hello.","start":962.52997,"end":963.02997,"sentiment":"neutral","sentiment_score":0.008941618725657463}],"sentiment":"neutral","sentiment_score":0.08091779099777341,"num_words":16,"start":841.865,"end":963.02997},{"sentences":[{"text":"Uh-huh.","start":1076.045,"end":1076.545,"sentiment":"neutral","sentiment_score":0.008466300554573536},{"text":"Oh, okay.","start":1091.865,"end":1101.785,"sentiment":"neutral","sentiment_score":0.038448067381978035},{"text":"Big version.","start":1101.785,"end":1102.525,"sentiment":"neutral","sentiment_score":0.022281678393483162},{"text":"Oh, okay.","start":1103.785,"end":1104.525,"sentiment":"neutral","sentiment_score":0.06182420253753662},{"text":"Bye.","start":1105.385,"end":1105.68,"sentiment":"neutral","sentiment_score":0.05180513858795166}],"sentiment":"neutral","sentiment_score":0.038172416971065104,"num_words":8,"start":1076.045,"end":1105.68},{"sentences":[{"text":"Answer Sorry.","start":1135.19,"end":1164.0729,"sentiment":"neutral","sentiment_score":0.032929910346865654},{"text":"No problem.","start":1164.0729,"end":1164.8928,"sentiment":"neutral","sentiment_score":0.2529834359884262},{"text":"Thank you.","start":1169.6729,"end":1170.1528,"sentiment":"positive","sentiment_score":0.36761486530303955},{"text":"Bye bye.","start":1170.1528,"end":1170.8928,"sentiment":"neutral","sentiment_score":0.2240542322397232}],"sentiment":"neutral","sentiment_score":0.21939561096951365,"num_words":8,"start":1135.19,"end":1170.8928}]}}]},{"alternatives":[{"transcript":"Answered elsewhere 614783. 56. I know. 8 68682. Six eight 29. Uh-uh. 1963. Swear. 3077. Twenty two 43. 077. Answer Oh. Oh. 137. 01:37PM. 6829 answered elsewhere Tapos big tap uh-uh. Uh-uh. Oh. Call call call call call 137. 137. 134. Oh, 01:37PM. So user settings automatic automatic Uh-uh. Uh-uh. Uh-uh. Uh-uh. Elsewhere. Uh-oh. 6829. So 8113. Uh-uh. Uh-uh. Disconnect then. Bye bye.","confidence":0.8195801,"words":[{"word":"answered","start":36.85,"end":37.35,"confidence":0.3005371,"punctuated_word":"Answered","sentiment":"neutral","sentiment_score":-0.0012437537079676986},{"word":"elsewhere","start":37.41,"end":37.91,"confidence":0.9838867,"punctuated_word":"elsewhere","sentiment":"neutral","sentiment_score":-0.006426624953746796},{"word":"614783","start":43.274998,"end":45.375,"confidence":0.94401044,"punctuated_word":"614783.","sentiment":"neutral","sentiment_score":-0.003340676194056869},{"word":"56","start":46.555,"end":47.295,"confidence":0.44281006,"punctuated_word":"56.","sentiment":"neutral","sentiment_score":0.001304122619330883},{"word":"i","start":48.635,"end":48.875,"confidence":0.5180664,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0029290085658431053},{"word":"know","start":48.875,"end":49.114998,"confidence":0.7661133,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.00038070278242230415},{"word":"8","start":49.114998,"end":49.515,"confidence":0.97314453,"punctuated_word":"8","sentiment":"neutral","sentiment_score":-0.0008661467581987381},{"word":"68682","start":49.835,"end":51.614998,"confidence":0.88618165,"punctuated_word":"68682.","sentiment":"neutral","sentiment_score":0.002971894573420286},{"word":"six","start":56.34,"end":56.74,"confidence":0.39624023,"punctuated_word":"Six","sentiment":"neutral","sentiment_score":-0.003811949864029884},{"word":"eight","start":56.74,"end":56.9,"confidence":0.9921875,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":-0.004300893284380436},{"word":"29","start":56.9,"end":57.72,"confidence":0.9746094,"punctuated_word":"29.","sentiment":"neutral","sentiment_score":-0.002722951350733638},{"word":"uh-uh","start":58.02,"end":58.52,"confidence":0.9387207,"punctuated_word":"Uh-uh.","sentiment":"neutral","sentiment_score":-0.010496455244719982},{"word":"1963","start":68.1,"end":69.48,"confidence":0.8989258,"punctuated_word":"1963.","sentiment":"neutral","sentiment_score":-0.0073974598199129105},{"word":"swear","start":79.215004,"end":79.715004,"confidence":0.89176434,"punctuated_word":"Swear.","sentiment":"neutral","sentiment_score":-0.020527534186840057},{"word":"3077","start":113.68,"end":115.38,"confidence":0.79248047,"punctuated_word":"3077.","sentiment":"neutral","sentiment_score":-0.016853855922818184},{"word":"twenty","start":164.335,"end":164.735,"confidence":0.51416016,"punctuated_word":"Twenty","sentiment":"neutral","sentiment_score":-0.020606670528650284},{"word":"two","start":164.735,"end":165.13501,"confidence":0.9941406,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.01983797550201416},{"word":"43","start":165.13501,"end":166.035,"confidence":0.98999023,"punctuated_word":"43.","sentiment":"neutral","sentiment_score":-0.0109958965331316},{"word":"077","start":214.765,"end":215.985,"confidence":0.78719074,"punctuated_word":"077.","sentiment":"neutral","sentiment_score":-0.029934268444776535},{"word":"answer","start":265.26498,"end":265.76498,"confidence":0.4345703,"punctuated_word":"Answer","sentiment":"neutral","sentiment_score":-0.16007697582244873},{"word":"oh","start":401.955,"end":402.455,"confidence":0.51904297,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":-0.011155852116644382},{"word":"oh","start":404.755,"end":404.995,"confidence":0.73950195,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":-0.011031144298613071},{"word":"137","start":404.995,"end":406.215,"confidence":0.85758466,"punctuated_word":"137.","sentiment":"neutral","sentiment_score":-0.0162309929728508},{"word":"01:37pm","start":427.535,"end":429.23502,"confidence":0.78479004,"punctuated_word":"01:37PM.","sentiment":"neutral","sentiment_score":-0.014350873418152332},{"word":"6829","start":435.535,"end":436.575,"confidence":0.8564453,"punctuated_word":"6829","sentiment":"neutral","sentiment_score":-0.014627356082201004},{"word":"answered","start":436.575,"end":437.075,"confidence":0.29345703,"punctuated_word":"answered","sentiment":"neutral","sentiment_score":-0.015546053647994997},{"word":"elsewhere","start":437.135,"end":437.635,"confidence":0.7163086,"punctuated_word":"elsewhere","sentiment":"neutral","sentiment_score":-0.016971701756119728},{"word":"tapos","start":468.78,"end":469.28,"confidence":0.680542,"punctuated_word":"Tapos","sentiment":"neutral","sentiment_score":-0.02760222926735878},{"word":"big","start":469.41998,"end":469.91998,"confidence":0.3251953,"punctuated_word":"big","sentiment":"neutral","sentiment_score":-0.02870071865618229},{"word":"tap","start":480.69,"end":480.94,"confidence":0.36499023,"punctuated_word":"tap","sentiment":"neutral","sentiment_score":-0.002653308678418398},{"word":"uh-uh","start":481.41998,"end":481.91998,"confidence":0.8742676,"punctuated_word":"uh-uh.","sentiment":"neutral","sentiment_score":-0.010234484449028969},{"word":"uh-uh","start":483.95502,"end":484.45502,"confidence":0.8356323,"punctuated_word":"Uh-uh.","sentiment":"neutral","sentiment_score":-0.0115769412368536},{"word":"oh","start":491.39502,"end":491.89502,"confidence":0.4975586,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":-0.001652170903980732},{"word":"call","start":493.475,"end":493.76834,"confidence":0.51464844,"punctuated_word":"Call","sentiment":"neutral","sentiment_score":-0.015580173581838608},{"word":"call","start":493.76834,"end":494.06168,"confidence":0.7392578,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.01889040134847164},{"word":"call","start":494.06168,"end":494.355,"confidence":0.7373047,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.018670372664928436},{"word":"call","start":494.355,"end":494.435,"confidence":0.6713867,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.01766827516257763},{"word":"call","start":494.435,"end":494.935,"confidence":0.56591797,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.012462129816412926},{"word":"137","start":495.075,"end":496.135,"confidence":0.76090497,"punctuated_word":"137.","sentiment":"neutral","sentiment_score":-0.007562938146293163},{"word":"137","start":497.6,"end":498.80002,"confidence":0.6858724,"punctuated_word":"137.","sentiment":"neutral","sentiment_score":-0.0019043802749365568},{"word":"134","start":498.80002,"end":500.1,"confidence":0.7300618,"punctuated_word":"134.","sentiment":"neutral","sentiment_score":-0.0003289819578640163},{"word":"oh","start":501.68002,"end":502.18002,"confidence":0.63134766,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.00008120248094201088},{"word":"01:37pm","start":502.48,"end":505.38,"confidence":0.95458984,"punctuated_word":"01:37PM.","sentiment":"neutral","sentiment_score":0.0002880007086787373},{"word":"so","start":505.68,"end":506.18,"confidence":0.75097656,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.005659637972712517},{"word":"user","start":510.48,"end":510.98,"confidence":0.77978516,"punctuated_word":"user","sentiment":"neutral","sentiment_score":-0.0002021975815296173},{"word":"settings","start":542.375,"end":542.875,"confidence":0.48291016,"punctuated_word":"settings","sentiment":"neutral","sentiment_score":-0.007795622572302818},{"word":"automatic","start":543.255,"end":543.755,"confidence":0.5600586,"punctuated_word":"automatic","sentiment":"neutral","sentiment_score":-0.007857060991227627},{"word":"automatic","start":545.735,"end":546.235,"confidence":0.46289062,"punctuated_word":"automatic","sentiment":"neutral","sentiment_score":-0.003403293900191784},{"word":"uh-uh","start":578.305,"end":578.805,"confidence":0.8082886,"punctuated_word":"Uh-uh.","sentiment":"neutral","sentiment_score":-0.009694399312138556},{"word":"uh-uh","start":579.82495,"end":580.07495,"confidence":0.86535645,"punctuated_word":"Uh-uh.","sentiment":"neutral","sentiment_score":-0.012684515677392484},{"word":"uh-uh","start":580.07495,"end":580.57495,"confidence":0.9250488,"punctuated_word":"Uh-uh.","sentiment":"neutral","sentiment_score":-0.008984837681055069},{"word":"uh-uh","start":624.45,"end":624.95,"confidence":0.81951904,"punctuated_word":"Uh-uh.","sentiment":"neutral","sentiment_score":-0.010876900516450403},{"word":"elsewhere","start":626.025,"end":626.525,"confidence":0.76171875,"punctuated_word":"Elsewhere.","sentiment":"neutral","sentiment_score":-0.011002881452441216},{"word":"uh-oh","start":748.62,"end":749.12,"confidence":0.7910156,"punctuated_word":"Uh-oh.","sentiment":"neutral","sentiment_score":-0.005741876550018787},{"word":"6829","start":759.58,"end":760.88,"confidence":0.87402344,"punctuated_word":"6829.","sentiment":"neutral","sentiment_score":0.0010763027239590883},{"word":"so","start":761.77496,"end":762.27496,"confidence":0.7817383,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.001606374979019165},{"word":"8113","start":762.735,"end":763.95496,"confidence":0.7803955,"punctuated_word":"8113.","sentiment":"neutral","sentiment_score":-0.00019564665853977203},{"word":"uh-uh","start":789.72504,"end":790.22504,"confidence":0.8598633,"punctuated_word":"Uh-uh.","sentiment":"neutral","sentiment_score":-0.024876117706298828},{"word":"uh-uh","start":816.475,"end":816.975,"confidence":0.8781738,"punctuated_word":"Uh-uh.","sentiment":"neutral","sentiment_score":-0.06168372556567192},{"word":"disconnect","start":896.94,"end":897.44,"confidence":0.8195801,"punctuated_word":"Disconnect","sentiment":"neutral","sentiment_score":-0.04491554573178291},{"word":"then","start":897.5,"end":898.0,"confidence":0.7463379,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.001996338367462158},{"word":"bye","start":1171.255,"end":1171.655,"confidence":0.2512207,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.1619890332221985},{"word":"bye","start":1171.655,"end":1172.155,"confidence":0.92944336,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.11148858070373537}],"paragraphs":{"transcript":"\nAnswered elsewhere 614783. 56. I know. 8 68682. Six eight 29.\n\nUh-uh. 1963. Swear. 3077. Twenty two 43.\n\n077. Answer Oh. Oh. 137. 01:37PM.\n\n6829 answered elsewhere Tapos big tap uh-uh. Uh-uh. Oh. Call call call call call 137. 137.\n\n134. Oh, 01:37PM. So user settings automatic automatic Uh-uh. Uh-uh. Uh-uh.\n\nUh-uh. Elsewhere. Uh-oh. 6829. So 8113.\n\nUh-uh. Uh-uh. Disconnect then. Bye bye.","paragraphs":[{"sentences":[{"text":"Answered elsewhere 614783.","start":36.85,"end":45.375,"sentiment":"neutral","sentiment_score":-0.003670351618590454},{"text":"56.","start":46.555,"end":47.295,"sentiment":"neutral","sentiment_score":0.001304122619330883},{"text":"I know.","start":48.635,"end":49.114998,"sentiment":"neutral","sentiment_score":-0.0012741528917104006},{"text":"8 68682.","start":49.114998,"end":51.614998,"sentiment":"neutral","sentiment_score":0.001052873907610774},{"text":"Six eight 29.","start":56.34,"end":57.72,"sentiment":"neutral","sentiment_score":-0.0036119314997146526}],"sentiment":"neutral","sentiment_score":-0.0019077531548894265,"num_words":11,"start":36.85,"end":57.72},{"sentences":[{"text":"Uh-uh.","start":58.02,"end":58.52,"sentiment":"neutral","sentiment_score":-0.010496455244719982},{"text":"1963.","start":68.1,"end":69.48,"sentiment":"neutral","sentiment_score":-0.0073974598199129105},{"text":"Swear.","start":79.215004,"end":79.715004,"sentiment":"neutral","sentiment_score":-0.020527534186840057},{"text":"3077.","start":113.68,"end":115.38,"sentiment":"neutral","sentiment_score":-0.016853855922818184},{"text":"Twenty two 43.","start":164.335,"end":166.035,"sentiment":"neutral","sentiment_score":-0.017146847521265347}],"sentiment":"neutral","sentiment_score":-0.015245121105441026,"num_words":7,"start":58.02,"end":166.035},{"sentences":[{"text":"077.","start":214.765,"end":215.985,"sentiment":"neutral","sentiment_score":-0.029934268444776535},{"text":"Answer Oh.","start":265.26498,"end":402.455,"sentiment":"neutral","sentiment_score":-0.08561641396954656},{"text":"Oh.","start":404.755,"end":404.995,"sentiment":"neutral","sentiment_score":-0.011031144298613071},{"text":"137.","start":404.995,"end":406.215,"sentiment":"neutral","sentiment_score":-0.0162309929728508},{"text":"01:37PM.","start":427.535,"end":429.23502,"sentiment":"neutral","sentiment_score":-0.014350873418152332}],"sentiment":"neutral","sentiment_score":-0.04046335117891431,"num_words":6,"start":214.765,"end":429.23502},{"sentences":[{"text":"6829 answered elsewhere Tapos big tap uh-uh.","start":435.535,"end":481.91998,"sentiment":"neutral","sentiment_score":-0.016619407505329167},{"text":"Uh-uh.","start":483.95502,"end":484.45502,"sentiment":"neutral","sentiment_score":-0.0115769412368536},{"text":"Oh.","start":491.39502,"end":491.89502,"sentiment":"neutral","sentiment_score":-0.001652170903980732},{"text":"Call call call call call 137.","start":493.475,"end":496.135,"sentiment":"neutral","sentiment_score":-0.0151390484534204},{"text":"137.","start":497.6,"end":498.80002,"sentiment":"neutral","sentiment_score":-0.0019043802749365568}],"sentiment":"neutral","sentiment_score":-0.013893977229599841,"num_words":16,"start":435.535,"end":498.80002},{"sentences":[{"text":"134.","start":498.80002,"end":500.1,"sentiment":"neutral","sentiment_score":-0.0003289819578640163},{"text":"Oh, 01:37PM.","start":501.68002,"end":505.38,"sentiment":"neutral","sentiment_score":0.00018460159481037408},{"text":"So user settings automatic automatic Uh-uh.","start":505.68,"end":578.805,"sentiment":"neutral","sentiment_score":-0.005768702055017154},{"text":"Uh-uh.","start":579.82495,"end":580.07495,"sentiment":"neutral","sentiment_score":-0.012684515677392484},{"text":"Uh-uh.","start":580.07495,"end":580.57495,"sentiment":"neutral","sentiment_score":-0.008984837681055069}],"sentiment":"neutral","sentiment_score":-0.005112849496072158,"num_words":11,"start":498.80002,"end":580.57495},{"sentences":[{"text":"Uh-uh.","start":624.45,"end":624.95,"sentiment":"neutral","sentiment_score":-0.010876900516450403},{"text":"Elsewhere.","start":626.025,"end":626.525,"sentiment":"neutral","sentiment_score":-0.011002881452441216},{"text":"Uh-oh.","start":748.62,"end":749.12,"sentiment":"neutral","sentiment_score":-0.005741876550018787},{"text":"6829.","start":759.58,"end":760.88,"sentiment":"neutral","sentiment_score":0.0010763027239590883},{"text":"So 8113.","start":761.77496,"end":763.95496,"sentiment":"neutral","sentiment_score":-0.0009010108187794685}],"sentiment":"neutral","sentiment_score":-0.004724562905418376,"num_words":6,"start":624.45,"end":763.95496},{"sentences":[{"text":"Uh-uh.","start":789.72504,"end":790.22504,"sentiment":"neutral","sentiment_score":-0.024876117706298828},{"text":"Uh-uh.","start":816.475,"end":816.975,"sentiment":"neutral","sentiment_score":-0.06168372556567192},{"text":"Disconnect then.","start":896.94,"end":898.0,"sentiment":"neutral","sentiment_score":-0.021459603682160378},{"text":"Bye bye.","start":1171.255,"end":1172.155,"sentiment":"neutral","sentiment_score":0.13673880696296692}],"sentiment":"neutral","sentiment_score":0.023999760548273723,"num_words":6,"start":789.72504,"end":1172.155}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Yes. I can hear you now. Last four.\n\nChannel 1: Answered elsewhere 614783.\n\nChannel 0: Last\n\nChannel 1: 56.\n\nChannel 0: 4,\n\nChannel 1: I know.\n\nChannel 0: Last\n\nChannel 1: 8\n\nChannel 0: 4\n\nChannel 1: 68682.\n\nChannel 0: Last four, please. 6829.\n\nChannel 1: Six eight 29. Uh-uh. 1963.\n\nChannel 0: Check. 6829. Answered elsewhere\n\nChannel 1: Swear.\n\nChannel 0: 3077. Number try call back user absent.\n\nChannel 1: 3077.\n\nChannel 0: It's a 3077. 3077. Oh oh. Actually, wow. 2 wait.\n\nNo. 2445\n\nChannel 1: Twenty two\n\nChannel 0: So\n\nChannel 1: 43.\n\nChannel 0: 22 24453077. So 3077 answered elsewhere. Concern payment after 244533077.\n\nChannel 1: 077.\n\nChannel 0: Lisa so sorry because\n\nChannel 1: Answer\n\nChannel 0: 3077. I have reset my password and to the login and get this login password incorrect. All I want to do is make a part payment, and there is so many step. Is there no easy way? Wait 361994.\n\n151 transcript 151 transcript 146\n\nChannel 1: Oh.\n\nChannel 0: 146.\n\nChannel 1: Oh. 137. 01:37PM. 6829 answered elsewhere\n\nChannel 0: 146146134.\n\nChannel 1: Tapos big\n\nChannel 0: So start 244-5129. 134\n\nChannel 1: tap uh-uh.\n\nChannel 0: answered elsewhere\n\nChannel 1: Uh-uh.\n\nChannel 0: number 134, which is Cindy 1464\n\nChannel 1: Oh. Call call call call call 137. 137. 134. Oh, 01:37PM.\n\nSo user settings automatic automatic Uh-uh. Uh-uh. Uh-uh.\n\nChannel 0: 6829 elsewhere.\n\nChannel 1: Uh-uh.\n\nChannel 0: Elsewhere.\n\nChannel 1: Elsewhere.\n\nChannel 0: 6829. Last four. Uh-oh. Invoicing. Uh-oh.\n\nChannel 1: Uh-oh.\n\nChannel 0: 6829. 6829.\n\nChannel 1: 6829. So 8113.\n\nChannel 0: Uh-oh. Like, for example, Maureen.\n\nChannel 1: Uh-uh.\n\nChannel 0: Answered elsewhere. Audio issue customer\n\nChannel 1: Uh-uh.\n\nChannel 0: Hello? Hello. Thank you for calling your yourself. One time one time disconnect disconnect then.\n\nChannel 1: Disconnect then.\n\nChannel 0: Time. Hello. Uh-huh. Oh, okay. Big version.\n\nOh, okay. Bye. Answer Sorry. No problem. Thank you.\n\nBye bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.0513245165348053},{"text":"Yes.","start":6.0,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.14230625331401825},{"text":"I can hear you now.","start":6.3999996,"end":7.62,"sentiment":"neutral","sentiment_score":0.1210397332906723},{"text":"Last four.","start":31.57,"end":32.39,"sentiment":"neutral","sentiment_score":0.00827733101323247}],"sentiment":"neutral","sentiment_score":0.09059823314762777,"channel":0,"num_words":9,"start":0.64,"end":32.39},{"sentences":[{"text":"Answered elsewhere 614783.","start":36.85,"end":45.375,"sentiment":"neutral","sentiment_score":-0.003670351618590454}],"sentiment":"neutral","sentiment_score":-0.003670351618590454,"channel":1,"num_words":3,"start":36.85,"end":45.375},{"sentences":[{"text":"Last","start":46.515,"end":46.995,"sentiment":"neutral","sentiment_score":-0.0035886429250240326}],"sentiment":"neutral","sentiment_score":-0.0035886429250240326,"channel":0,"num_words":1,"start":46.515,"end":46.995},{"sentences":[{"text":"56.","start":46.555,"end":47.295,"sentiment":"neutral","sentiment_score":0.001304122619330883}],"sentiment":"neutral","sentiment_score":0.001304122619330883,"channel":1,"num_words":1,"start":46.555,"end":47.295},{"sentences":[{"text":"4,","start":46.995,"end":47.495,"sentiment":"neutral","sentiment_score":0.00015340931713581085}],"sentiment":"neutral","sentiment_score":0.00015340931713581085,"channel":0,"num_words":1,"start":46.995,"end":47.495},{"sentences":[{"text":"I know.","start":48.635,"end":49.114998,"sentiment":"neutral","sentiment_score":-0.0012741528917104006}],"sentiment":"neutral","sentiment_score":-0.0012741528917104006,"channel":1,"num_words":2,"start":48.635,"end":49.114998},{"sentences":[{"text":"Last","start":48.914997,"end":49.155,"sentiment":"neutral","sentiment_score":-0.0013711955398321152}],"sentiment":"neutral","sentiment_score":-0.0013711955398321152,"channel":0,"num_words":1,"start":48.914997,"end":49.155},{"sentences":[{"text":"8","start":49.114998,"end":49.515,"sentiment":"neutral","sentiment_score":-0.0008661467581987381}],"sentiment":"neutral","sentiment_score":-0.0008661467581987381,"channel":1,"num_words":1,"start":49.114998,"end":49.515},{"sentences":[{"text":"4","start":49.155,"end":49.655,"sentiment":"neutral","sentiment_score":0.0014181705191731453}],"sentiment":"neutral","sentiment_score":0.0014181705191731453,"channel":0,"num_words":1,"start":49.155,"end":49.655},{"sentences":[{"text":"68682.","start":49.835,"end":51.614998,"sentiment":"neutral","sentiment_score":0.002971894573420286}],"sentiment":"neutral","sentiment_score":0.002971894573420286,"channel":1,"num_words":1,"start":49.835,"end":51.614998},{"sentences":[{"text":"Last four, please.","start":52.434998,"end":54.934998,"sentiment":"neutral","sentiment_score":0.0010488879246016343},{"text":"6829.","start":55.875,"end":57.335,"sentiment":"neutral","sentiment_score":-0.00031122472137212753}],"sentiment":"neutral","sentiment_score":0.0007088597631081939,"channel":0,"num_words":4,"start":52.434998,"end":57.335},{"sentences":[{"text":"Six eight 29.","start":56.34,"end":57.72,"sentiment":"neutral","sentiment_score":-0.0036119314997146526},{"text":"Uh-uh.","start":58.02,"end":58.52,"sentiment":"neutral","sentiment_score":-0.010496455244719982},{"text":"1963.","start":68.1,"end":69.48,"sentiment":"neutral","sentiment_score":-0.0073974598199129105}],"sentiment":"neutral","sentiment_score":-0.0057459419127553705,"channel":1,"num_words":5,"start":56.34,"end":69.48},{"sentences":[{"text":"Check.","start":69.98,"end":70.48,"sentiment":"neutral","sentiment_score":-0.004517220892012119},{"text":"6829.","start":70.62,"end":71.92,"sentiment":"neutral","sentiment_score":-0.005876495502889156},{"text":"Answered elsewhere","start":77.365005,"end":78.505005,"sentiment":"neutral","sentiment_score":-0.009783719666302204}],"sentiment":"neutral","sentiment_score":-0.007490288931876421,"channel":0,"num_words":4,"start":69.98,"end":78.505005},{"sentences":[{"text":"Swear.","start":79.215004,"end":79.715004,"sentiment":"neutral","sentiment_score":-0.020527534186840057}],"sentiment":"neutral","sentiment_score":-0.020527534186840057,"channel":1,"num_words":1,"start":79.215004,"end":79.715004},{"sentences":[{"text":"3077.","start":80.485,"end":82.025,"sentiment":"neutral","sentiment_score":-0.016337834298610687},{"text":"Number try call back user absent.","start":103.395004,"end":107.415,"sentiment":"neutral","sentiment_score":-0.03475926257669926}],"sentiment":"neutral","sentiment_score":-0.03212762996554375,"channel":0,"num_words":7,"start":80.485,"end":107.415},{"sentences":[{"text":"3077.","start":113.68,"end":115.38,"sentiment":"neutral","sentiment_score":-0.016853855922818184}],"sentiment":"neutral","sentiment_score":-0.016853855922818184,"channel":1,"num_words":1,"start":113.68,"end":115.38},{"sentences":[{"text":"It's a 3077.","start":115.880005,"end":117.9,"sentiment":"neutral","sentiment_score":-0.016464569916327793},{"text":"3077.","start":126.520004,"end":128.22,"sentiment":"neutral","sentiment_score":-0.013588706031441689},{"text":"Oh oh.","start":128.84,"end":129.58,"sentiment":"neutral","sentiment_score":-0.025420929305255413},{"text":"Actually, wow.","start":132.25499,"end":133.155,"sentiment":"neutral","sentiment_score":-0.04684045910835266},{"text":"2 wait.","start":134.25499,"end":135.215,"sentiment":"neutral","sentiment_score":-0.0496305488049984}],"sentiment":"neutral","sentiment_score":-0.030676629021763803,"channel":0,"num_words":10,"start":115.880005,"end":135.215},{"sentences":[{"text":"No.","start":135.215,"end":135.715,"sentiment":"neutral","sentiment_score":-0.04199029132723808},{"text":"2445","start":160.955,"end":162.335,"sentiment":"neutral","sentiment_score":-0.02039625868201256}],"sentiment":"neutral","sentiment_score":-0.03119327500462532,"channel":0,"num_words":2,"start":135.215,"end":162.335},{"sentences":[{"text":"Twenty two","start":164.335,"end":165.13501,"sentiment":"neutral","sentiment_score":-0.020222323015332222}],"sentiment":"neutral","sentiment_score":-0.020222323015332222,"channel":1,"num_words":2,"start":164.335,"end":165.13501},{"sentences":[{"text":"So","start":165.035,"end":165.535,"sentiment":"neutral","sentiment_score":-0.015571525320410728}],"sentiment":"neutral","sentiment_score":-0.015571525320410728,"channel":0,"num_words":1,"start":165.035,"end":165.535},{"sentences":[{"text":"43.","start":165.13501,"end":166.035,"sentiment":"neutral","sentiment_score":-0.0109958965331316}],"sentiment":"neutral","sentiment_score":-0.0109958965331316,"channel":1,"num_words":1,"start":165.13501,"end":166.035},{"sentences":[{"text":"22 24453077.","start":167.275,"end":174.015,"sentiment":"neutral","sentiment_score":-0.013156552333384752},{"text":"So 3077 answered elsewhere.","start":174.93,"end":185.51999,"sentiment":"neutral","sentiment_score":-0.021630812902003527},{"text":"Concern payment after 244533077.","start":203.11,"end":215.05,"sentiment":"neutral","sentiment_score":-0.045084196142852306}],"sentiment":"neutral","sentiment_score":-0.029317314084619284,"channel":0,"num_words":10,"start":167.275,"end":215.05},{"sentences":[{"text":"077.","start":214.765,"end":215.985,"sentiment":"neutral","sentiment_score":-0.029934268444776535}],"sentiment":"neutral","sentiment_score":-0.029934268444776535,"channel":1,"num_words":1,"start":214.765,"end":215.985},{"sentences":[{"text":"Lisa so sorry because","start":216.165,"end":223.385,"sentiment":"neutral","sentiment_score":-0.15233036130666733}],"sentiment":"neutral","sentiment_score":-0.15233036130666733,"channel":0,"num_words":4,"start":216.165,"end":223.385},{"sentences":[{"text":"Answer","start":265.26498,"end":265.76498,"sentiment":"neutral","sentiment_score":-0.16007697582244873}],"sentiment":"neutral","sentiment_score":-0.16007697582244873,"channel":1,"num_words":1,"start":265.26498,"end":265.76498},{"sentences":[{"text":"3077.","start":298.655,"end":299.95502,"sentiment":"neutral","sentiment_score":-0.18685561418533325},{"text":"I have reset my password and to the login and get this login password incorrect.","start":371.13,"end":375.39,"sentiment":"negative","sentiment_score":-0.36497082908948264},{"text":"All I want to do is make a part payment, and there is so many step.","start":375.53,"end":379.85,"sentiment":"neutral","sentiment_score":-0.19131746608763933},{"text":"Is there no easy way?","start":379.85,"end":381.71,"sentiment":"neutral","sentiment_score":-0.23021644353866577},{"text":"Wait 361994.","start":383.93,"end":387.685,"sentiment":"neutral","sentiment_score":-0.04417051561176777}],"sentiment":"neutral","sentiment_score":-0.25543386556017095,"channel":0,"num_words":39,"start":298.655,"end":387.685},{"sentences":[{"text":"151 transcript 151 transcript 146","start":389.745,"end":400.56,"sentiment":"neutral","sentiment_score":-0.012852131575345992}],"sentiment":"neutral","sentiment_score":-0.012852131575345992,"channel":0,"num_words":5,"start":389.745,"end":400.56},{"sentences":[{"text":"Oh.","start":401.955,"end":402.455,"sentiment":"neutral","sentiment_score":-0.011155852116644382}],"sentiment":"neutral","sentiment_score":-0.011155852116644382,"channel":1,"num_words":1,"start":401.955,"end":402.455},{"sentences":[{"text":"146.","start":402.4,"end":403.38,"sentiment":"neutral","sentiment_score":-0.012645002454519272}],"sentiment":"neutral","sentiment_score":-0.012645002454519272,"channel":0,"num_words":1,"start":402.4,"end":403.38},{"sentences":[{"text":"Oh.","start":404.755,"end":404.995,"sentiment":"neutral","sentiment_score":-0.011031144298613071},{"text":"137.","start":404.995,"end":406.215,"sentiment":"neutral","sentiment_score":-0.0162309929728508},{"text":"01:37PM.","start":427.535,"end":429.23502,"sentiment":"neutral","sentiment_score":-0.014350873418152332},{"text":"6829 answered elsewhere","start":435.535,"end":437.635,"sentiment":"neutral","sentiment_score":-0.015715037162105244}],"sentiment":"neutral","sentiment_score":-0.014793020362655321,"channel":1,"num_words":6,"start":404.755,"end":437.635},{"sentences":[{"text":"146146134.","start":459.5,"end":465.68,"sentiment":"neutral","sentiment_score":-0.018554501235485077}],"sentiment":"neutral","sentiment_score":-0.018554501235485077,"channel":0,"num_words":1,"start":459.5,"end":465.68},{"sentences":[{"text":"Tapos big","start":468.78,"end":469.91998,"sentiment":"neutral","sentiment_score":-0.028151473961770535}],"sentiment":"neutral","sentiment_score":-0.028151473961770535,"channel":1,"num_words":2,"start":468.78,"end":469.91998},{"sentences":[{"text":"So start 244-5129.","start":470.235,"end":474.655,"sentiment":"neutral","sentiment_score":-0.023127320532997448},{"text":"134","start":476.235,"end":477.29498,"sentiment":"neutral","sentiment_score":-0.006446000654250383}],"sentiment":"neutral","sentiment_score":-0.018956990563310683,"channel":0,"num_words":4,"start":470.235,"end":477.29498},{"sentences":[{"text":"tap uh-uh.","start":480.69,"end":481.91998,"sentiment":"neutral","sentiment_score":-0.006443896563723683}],"sentiment":"neutral","sentiment_score":-0.006443896563723683,"channel":1,"num_words":2,"start":480.69,"end":481.91998},{"sentences":[{"text":"answered elsewhere","start":482.97,"end":484.11,"sentiment":"neutral","sentiment_score":-0.01079709641635418}],"sentiment":"neutral","sentiment_score":-0.01079709641635418,"channel":0,"num_words":2,"start":482.97,"end":484.11},{"sentences":[{"text":"Uh-uh.","start":483.95502,"end":484.45502,"sentiment":"neutral","sentiment_score":-0.0115769412368536}],"sentiment":"neutral","sentiment_score":-0.0115769412368536,"channel":1,"num_words":1,"start":483.95502,"end":484.45502},{"sentences":[{"text":"number 134, which is Cindy 1464","start":484.33,"end":491.78998,"sentiment":"neutral","sentiment_score":-0.000885633155121468}],"sentiment":"neutral","sentiment_score":-0.000885633155121468,"channel":0,"num_words":6,"start":484.33,"end":491.78998},{"sentences":[{"text":"Oh.","start":491.39502,"end":491.89502,"sentiment":"neutral","sentiment_score":-0.001652170903980732},{"text":"Call call call call call 137.","start":493.475,"end":496.135,"sentiment":"neutral","sentiment_score":-0.0151390484534204},{"text":"137.","start":497.6,"end":498.80002,"sentiment":"neutral","sentiment_score":-0.0019043802749365568},{"text":"134.","start":498.80002,"end":500.1,"sentiment":"neutral","sentiment_score":-0.0003289819578640163},{"text":"Oh, 01:37PM.","start":501.68002,"end":505.38,"sentiment":"neutral","sentiment_score":0.00018460159481037408}],"sentiment":"neutral","sentiment_score":-0.008577329151607542,"channel":1,"num_words":11,"start":491.39502,"end":505.38},{"sentences":[{"text":"So user settings automatic automatic Uh-uh.","start":505.68,"end":578.805,"sentiment":"neutral","sentiment_score":-0.005768702055017154},{"text":"Uh-uh.","start":579.82495,"end":580.07495,"sentiment":"neutral","sentiment_score":-0.012684515677392484},{"text":"Uh-uh.","start":580.07495,"end":580.57495,"sentiment":"neutral","sentiment_score":-0.008984837681055069}],"sentiment":"neutral","sentiment_score":-0.007035195711068809,"channel":1,"num_words":8,"start":505.68,"end":580.57495},{"sentences":[{"text":"6829 elsewhere.","start":619.365,"end":622.985,"sentiment":"neutral","sentiment_score":-0.007518618367612362}],"sentiment":"neutral","sentiment_score":-0.007518618367612362,"channel":0,"num_words":2,"start":619.365,"end":622.985},{"sentences":[{"text":"Uh-uh.","start":624.45,"end":624.95,"sentiment":"neutral","sentiment_score":-0.010876900516450403}],"sentiment":"neutral","sentiment_score":-0.010876900516450403,"channel":1,"num_words":1,"start":624.45,"end":624.95},{"sentences":[{"text":"Elsewhere.","start":624.85,"end":625.35,"sentiment":"neutral","sentiment_score":-0.013523039408028126}],"sentiment":"neutral","sentiment_score":-0.013523039408028126,"channel":0,"num_words":1,"start":624.85,"end":625.35},{"sentences":[{"text":"Elsewhere.","start":626.025,"end":626.525,"sentiment":"neutral","sentiment_score":-0.011002881452441216}],"sentiment":"neutral","sentiment_score":-0.011002881452441216,"channel":1,"num_words":1,"start":626.025,"end":626.525},{"sentences":[{"text":"6829.","start":627.17,"end":628.55,"sentiment":"neutral","sentiment_score":-0.0033646542578935623},{"text":"Last four.","start":629.17,"end":630.06995,"sentiment":"neutral","sentiment_score":-0.003339453600347042},{"text":"Uh-oh.","start":740.82996,"end":740.91,"sentiment":"neutral","sentiment_score":-0.003646200057119131},{"text":"Invoicing.","start":740.91,"end":741.41,"sentiment":"neutral","sentiment_score":-0.01314014196395874},{"text":"Uh-oh.","start":742.35,"end":742.85,"sentiment":"neutral","sentiment_score":-0.0074242716655135155}],"sentiment":"neutral","sentiment_score":-0.0057090291908631725,"channel":0,"num_words":6,"start":627.17,"end":742.85},{"sentences":[{"text":"Uh-oh.","start":748.62,"end":749.12,"sentiment":"neutral","sentiment_score":-0.005741876550018787}],"sentiment":"neutral","sentiment_score":-0.005741876550018787,"channel":1,"num_words":1,"start":748.62,"end":749.12},{"sentences":[{"text":"6829.","start":748.755,"end":750.05505,"sentiment":"neutral","sentiment_score":-0.002489376114681363},{"text":"6829.","start":753.23505,"end":754.61505,"sentiment":"neutral","sentiment_score":0.00019689439795911312}],"sentiment":"neutral","sentiment_score":-0.001146240858361125,"channel":0,"num_words":2,"start":748.755,"end":754.61505},{"sentences":[{"text":"6829.","start":759.58,"end":760.88,"sentiment":"neutral","sentiment_score":0.0010763027239590883},{"text":"So 8113.","start":761.77496,"end":763.95496,"sentiment":"neutral","sentiment_score":-0.0009010108187794685}],"sentiment":"neutral","sentiment_score":-0.0002419063045332829,"channel":1,"num_words":3,"start":759.58,"end":763.95496},{"sentences":[{"text":"Uh-oh.","start":778.625,"end":778.94495,"sentiment":"neutral","sentiment_score":-0.01245089527219534},{"text":"Like, for example, Maureen.","start":778.94495,"end":784.96497,"sentiment":"neutral","sentiment_score":-0.015806210227310658}],"sentiment":"neutral","sentiment_score":-0.015135147236287593,"channel":0,"num_words":5,"start":778.625,"end":784.96497},{"sentences":[{"text":"Uh-uh.","start":789.72504,"end":790.22504,"sentiment":"neutral","sentiment_score":-0.024876117706298828}],"sentiment":"neutral","sentiment_score":-0.024876117706298828,"channel":1,"num_words":1,"start":789.72504,"end":790.22504},{"sentences":[{"text":"Answered elsewhere.","start":807.165,"end":808.14496,"sentiment":"neutral","sentiment_score":-0.029410346411168575},{"text":"Audio issue customer","start":814.685,"end":816.225,"sentiment":"neutral","sentiment_score":-0.05408431217074394}],"sentiment":"neutral","sentiment_score":-0.044214725866913794,"channel":0,"num_words":5,"start":807.165,"end":816.225},{"sentences":[{"text":"Uh-uh.","start":816.475,"end":816.975,"sentiment":"neutral","sentiment_score":-0.06168372556567192}],"sentiment":"neutral","sentiment_score":-0.06168372556567192,"channel":1,"num_words":1,"start":816.475,"end":816.975},{"sentences":[{"text":"Hello?","start":832.665,"end":833.165,"sentiment":"neutral","sentiment_score":0.003298848867416382},{"text":"Hello.","start":841.865,"end":842.365,"sentiment":"neutral","sentiment_score":0.0737539529800415},{"text":"Thank you for calling your yourself.","start":842.745,"end":848.18,"sentiment":"neutral","sentiment_score":0.19247549027204514},{"text":"One time one time disconnect disconnect then.","start":848.24,"end":895.745,"sentiment":"neutral","sentiment_score":0.00782716114606176}],"sentiment":"neutral","sentiment_score":0.08577972476681074,"channel":0,"num_words":15,"start":832.665,"end":895.745},{"sentences":[{"text":"Disconnect then.","start":896.94,"end":898.0,"sentiment":"neutral","sentiment_score":-0.021459603682160378}],"sentiment":"neutral","sentiment_score":-0.021459603682160378,"channel":1,"num_words":2,"start":896.94,"end":898.0},{"sentences":[{"text":"Time.","start":899.805,"end":900.305,"sentiment":"neutral","sentiment_score":0.002346014603972435},{"text":"Hello.","start":962.52997,"end":963.02997,"sentiment":"neutral","sentiment_score":0.008941618725657463},{"text":"Uh-huh.","start":1076.045,"end":1076.545,"sentiment":"neutral","sentiment_score":0.008466300554573536},{"text":"Oh, okay.","start":1091.865,"end":1101.785,"sentiment":"neutral","sentiment_score":0.038448067381978035},{"text":"Big version.","start":1101.785,"end":1102.525,"sentiment":"neutral","sentiment_score":0.022281678393483162}],"sentiment":"neutral","sentiment_score":0.020173346490732262,"channel":0,"num_words":7,"start":899.805,"end":1102.525},{"sentences":[{"text":"Oh, okay.","start":1103.785,"end":1104.525,"sentiment":"neutral","sentiment_score":0.06182420253753662},{"text":"Bye.","start":1105.385,"end":1105.68,"sentiment":"neutral","sentiment_score":0.05180513858795166},{"text":"Answer Sorry.","start":1135.19,"end":1164.0729,"sentiment":"neutral","sentiment_score":0.032929910346865654},{"text":"No problem.","start":1164.0729,"end":1164.8928,"sentiment":"neutral","sentiment_score":0.2529834359884262},{"text":"Thank you.","start":1169.6729,"end":1170.1528,"sentiment":"positive","sentiment_score":0.36761486530303955}],"sentiment":"neutral","sentiment_score":0.1647233296599653,"channel":0,"num_words":9,"start":1103.785,"end":1170.1528},{"sentences":[{"text":"Bye bye.","start":1170.1528,"end":1170.8928,"sentiment":"neutral","sentiment_score":0.2240542322397232}],"sentiment":"neutral","sentiment_score":0.2240542322397232,"channel":0,"num_words":2,"start":1170.1528,"end":1170.8928},{"sentences":[{"text":"Bye bye.","start":1171.255,"end":1172.155,"sentiment":"neutral","sentiment_score":0.13673880696296692}],"sentiment":"neutral","sentiment_score":0.13673880696296692,"channel":1,"num_words":2,"start":1171.255,"end":1172.155}]},"summary":{"result":"success","short":"The customer is having trouble logging into their account and the agent is trying to assist them. The customer is confused about the login information and the agent suggests resetting their password. The conversation ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"I can hear you now. Last four. Answered elsewhere 614783. Last 56.","start_word":2,"end_word":13,"intents":[{"intent":"Provide answer","confidence_score":0.0042367126}]},{"text":"I have reset my password and to the login and get this login password incorrect. All I want to do is make a part payment, and there is so many step. Is there no easy way?","start_word":76,"end_word":111,"intents":[{"intent":"Reset password","confidence_score":0.2137015}]},{"text":"All I want to do is make a part payment, and there is so many step. Is there no easy way?","start_word":91,"end_word":111,"intents":[{"intent":"Make part payment","confidence_score":0.2899937}]},{"text":"Thank you for calling your yourself. One time one time disconnect disconnect then. Disconnect then. Time.","start_word":195,"end_word":210,"intents":[{"intent":"Disconnect call","confidence_score":0.044225074}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. I can hear you now. Last four. Answered elsewhere 614783. Last 56. 4, I know. Last 8 4 68682. Last four, please. 6829. Six eight 29. Uh-uh. 1963. Check. 6829. Answered elsewhere Swear. 3077. Number try call back user absent. 3077. It's a 3077. 3077. Oh oh. Actually, wow. 2 wait. No. 2445 Twenty two So 43. 22 24453077. So 3077 answered elsewhere. Concern payment after 244533077. 077. Lisa so sorry because Answer 3077.","start_word":0,"end_word":75,"sentiment":"neutral","sentiment_score":-0.015563154593110085},{"text":"I have reset my password and to the login and get this login password incorrect.","start_word":76,"end_word":90,"sentiment":"negative","sentiment_score":-0.3597952127456665},{"text":"All I want to do is make a part payment, and there is so many step. Is there no easy way? Wait 361994. 151 transcript 151 transcript 146 Oh. 146. Oh. 137. 01:37PM. 6829 answered elsewhere 146146134. Tapos big So start 244-5129. 134 tap uh-uh. answered elsewhere Uh-uh. number 134, which is Cindy 1464 Oh. Call call call call call 137. 137. 134. Oh, 01:37PM. So user settings automatic automatic Uh-uh. Uh-uh. Uh-uh. 6829 elsewhere. Uh-uh. Elsewhere. Elsewhere. 6829. Last four. Uh-oh. Invoicing. Uh-oh. Uh-oh. 6829. 6829. 6829. So 8113. Uh-oh. Like, for example, Maureen. Uh-uh. Answered elsewhere. Audio issue customer Uh-uh. Hello? Hello. Thank you for calling your yourself. One time one time disconnect disconnect then. Disconnect then. Time. Hello. Uh-huh. Oh, okay. Big version. Oh, okay. Bye. Answer Sorry. No problem.","start_word":91,"end_word":223,"sentiment":"neutral","sentiment_score":-0.016280388459563255},{"text":"Thank you.","start_word":224,"end_word":225,"sentiment":"positive","sentiment_score":0.36240679025650024},{"text":"Bye bye. Bye bye.","start_word":226,"end_word":229,"sentiment":"neutral","sentiment_score":0.18985818326473236}],"average":{"sentiment":"neutral","sentiment_score":-0.020928851628707622}}}}