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you for calling Anglican IT support. If you're calling from the Anglican Center, please press 1. If you're calling from an Anglican Parish, please press 2. Welcome to Anglican Center IT support. If you have a ticket number associated with your request, please have that ready.\n\nPlease select from the following options. For general help desk support, press 1. For Dynamics CRM support, press 2. For ADOM website support, press 3. For parish portal support, press 4.\n\nFor Great Plains Finance System support, press 5. For all other requests, press 6. Please wait while your call is being transferred. Thank you for call Anglican IT. This is Patrice.\n\nHow can I help you? Sorry. Who is speaking? Moxie ten. You'll need to call the reception number of Anglican Diocese for that one and then ask for her.\n\nIf you ring 039653. Mhmm. Five three four two two zero. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Anglican IT support.","start":0.39999998,"end":2.98,"sentiment":"positive","sentiment_score":0.3335957910333361},{"text":"If you're calling from the Anglican Center, please press 1.","start":3.84,"end":7.14,"sentiment":"neutral","sentiment_score":0.07172249741852284},{"text":"If you're calling from an Anglican Parish, please press 2.","start":7.7599998,"end":11.139999,"sentiment":"neutral","sentiment_score":0.012368115596473217},{"text":"Welcome to Anglican Center IT support.","start":19.455,"end":22.035,"sentiment":"neutral","sentiment_score":0.1473999209702015},{"text":"If you have a ticket number associated with your request, please have that ready.","start":22.895,"end":27.235,"sentiment":"neutral","sentiment_score":0.10704281500407628}],"sentiment":"neutral","sentiment_score":0.11827820432471468,"num_words":47,"start":0.39999998,"end":27.235},{"sentences":[{"text":"Please select from the following options.","start":27.92,"end":29.94,"sentiment":"neutral","sentiment_score":0.045894316087166466},{"text":"For general help desk support, press 1.","start":30.880001,"end":33.78,"sentiment":"neutral","sentiment_score":0.036709725856781006},{"text":"For Dynamics CRM support, press 2.","start":34.48,"end":37.7,"sentiment":"neutral","sentiment_score":0.03339533476779858},{"text":"For ADOM website support, press 3.","start":38.4,"end":41.775,"sentiment":"neutral","sentiment_score":0.027272716785470646},{"text":"For parish portal support, press 4.","start":42.655003,"end":45.155003,"sentiment":"neutral","sentiment_score":0.020671090421577294}],"sentiment":"neutral","sentiment_score":0.03291512352804984,"num_words":31,"start":27.92,"end":45.155003},{"sentences":[{"text":"For Great Plains Finance System support, press 5.","start":45.855003,"end":49.475002,"sentiment":"neutral","sentiment_score":0.038020442239940166},{"text":"For all other requests, press 6.","start":50.255,"end":52.915,"sentiment":"neutral","sentiment_score":0.015170637673387924},{"text":"Please wait while your call is being transferred.","start":56.039997,"end":58.699997,"sentiment":"neutral","sentiment_score":-0.031579678412526846},{"text":"Thank you for call Anglican IT.","start":84.8,"end":87.6,"sentiment":"neutral","sentiment_score":0.2803918545444806},{"text":"This is Patrice.","start":87.6,"end":88.4,"sentiment":"neutral","sentiment_score":0.2701840400695801}],"sentiment":"neutral","sentiment_score":0.08501461884307285,"num_words":31,"start":45.855003,"end":88.4},{"sentences":[{"text":"How can I help you?","start":88.4,"end":89.46,"sentiment":"neutral","sentiment_score":0.20911693274974824},{"text":"Sorry.","start":95.775,"end":96.015,"sentiment":"neutral","sentiment_score":-0.0923938900232315},{"text":"Who is speaking?","start":96.015,"end":96.915,"sentiment":"neutral","sentiment_score":-0.09784406671921413},{"text":"Moxie ten.","start":107.62,"end":108.76,"sentiment":"neutral","sentiment_score":-0.006597466301172972},{"text":"You'll need to call the reception number of Anglican Diocese for that one and then ask for her.","start":112.100006,"end":119.205,"sentiment":"neutral","sentiment_score":-0.043523370288312435}],"sentiment":"neutral","sentiment_score":-0.004722656007727672,"num_words":29,"start":88.4,"end":119.205},{"sentences":[{"text":"If you ring 039653.","start":124.405,"end":127.465004,"sentiment":"neutral","sentiment_score":-0.010613347170874476},{"text":"Mhmm.","start":131.765,"end":132.265,"sentiment":"neutral","sentiment_score":-0.0031009349040687084},{"text":"Five three four two two zero.","start":140.98,"end":143.08,"sentiment":"neutral","sentiment_score":-0.008452147400627533},{"text":"Thank you.","start":150.55894,"end":151.11894,"sentiment":"positive","sentiment_score":0.4963948726654053},{"text":"Bye.","start":151.11894,"end":151.61894,"sentiment":"positive","sentiment_score":0.3439517915248871}],"sentiment":"neutral","sentiment_score":0.08860530920459755,"num_words":14,"start":124.405,"end":151.61894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Anglican IT support. If you're calling from the Anglican Center, please press 1. If you're calling from an Anglican Parish, please press 2. Welcome to Anglican Center IT support. If you have a ticket number associated with your request, please have that ready.\n\nPlease select from the following options. For general help desk support, press 1. For Dynamics CRM support, press 2. For ADOM website support, press 3. For parish portal support, press 4.\n\nFor Great Plains Finance System support, press 5. For all other requests, press 6. Please wait while your call is being transferred. Thank you for call Anglican IT. This is Patrice.\n\nHow can I help you?\n\nChannel 0: Hey. Morning, Pradeep. This is Ross with Tech Home. How are you?\n\nChannel 1: Sorry. Who is speaking?\n\nChannel 0: My name is Ross calling from Tech Home Systems. So, please, I was looking to have a chat with Moxie Chen.\n\nChannel 1: Moxie ten.\n\nChannel 0: Yep.\n\nChannel 1: You'll need to call the reception number of Anglican Diocese for that one and then ask for her.\n\nChannel 0: Okay.\n\nChannel 1: If you ring 039653.\n\nChannel 0: One sec.\n\nChannel 1: Mhmm.\n\nChannel 0: 0396\n\nChannel 1: Five three four two two zero.\n\nChannel 0: 4220. Okay. Alright. Gotcha. No worries.\n\nThanks, Pradeep.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Anglican IT support.","start":0.39999998,"end":2.98,"sentiment":"positive","sentiment_score":0.3335957910333361},{"text":"If you're calling from the Anglican Center, please press 1.","start":3.84,"end":7.14,"sentiment":"neutral","sentiment_score":0.07172249741852284},{"text":"If you're calling from an Anglican Parish, please press 2.","start":7.7599998,"end":11.139999,"sentiment":"neutral","sentiment_score":0.012368115596473217},{"text":"Welcome to Anglican Center IT support.","start":19.455,"end":22.035,"sentiment":"neutral","sentiment_score":0.1473999209702015},{"text":"If you have a ticket number associated with your request, please have that ready.","start":22.895,"end":27.235,"sentiment":"neutral","sentiment_score":0.10704281500407628}],"sentiment":"neutral","sentiment_score":0.11827820432471468,"channel":1,"num_words":47,"start":0.39999998,"end":27.235},{"sentences":[{"text":"Please select from the following 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Pradeep.","start":90.795,"end":91.595,"sentiment":"neutral","sentiment_score":0.10713624581694603},{"text":"This is Ross with Tech Home.","start":91.595,"end":92.955,"sentiment":"neutral","sentiment_score":0.08547342196106911},{"text":"How are you?","start":92.955,"end":93.774994,"sentiment":"neutral","sentiment_score":0.06907613575458527}],"sentiment":"neutral","sentiment_score":0.08571707705656688,"channel":0,"num_words":12,"start":90.634995,"end":93.774994},{"sentences":[{"text":"Sorry.","start":95.775,"end":96.015,"sentiment":"neutral","sentiment_score":-0.0923938900232315},{"text":"Who is speaking?","start":96.015,"end":96.915,"sentiment":"neutral","sentiment_score":-0.09784406671921413}],"sentiment":"neutral","sentiment_score":-0.09648152254521847,"channel":1,"num_words":4,"start":95.775,"end":96.915},{"sentences":[{"text":"My name is Ross calling from Tech Home Systems.","start":97.994995,"end":101.04,"sentiment":"neutral","sentiment_score":-0.043559300609760813},{"text":"So, please, I was looking to have a chat with Moxie Chen.","start":101.34,"end":104.56,"sentiment":"neutral","sentiment_score":-0.03278354679544767}],"sentiment":"neutral","sentiment_score":-0.037401727001581876,"channel":0,"num_words":21,"start":97.994995,"end":104.56},{"sentences":[{"text":"Moxie ten.","start":107.62,"end":108.76,"sentiment":"neutral","sentiment_score":-0.006597466301172972}],"sentiment":"neutral","sentiment_score":-0.006597466301172972,"channel":1,"num_words":2,"start":107.62,"end":108.76},{"sentences":[{"text":"Yep.","start":109.66,"end":110.16,"sentiment":"neutral","sentiment_score":0.006885753944516182}],"sentiment":"neutral","sentiment_score":0.006885753944516182,"channel":0,"num_words":1,"start":109.66,"end":110.16},{"sentences":[{"text":"You'll need to call the reception number of Anglican Diocese for that one and then ask for her.","start":112.100006,"end":119.205,"sentiment":"neutral","sentiment_score":-0.043523370288312435}],"sentiment":"neutral","sentiment_score":-0.043523370288312435,"channel":1,"num_words":18,"start":112.100006,"end":119.205},{"sentences":[{"text":"Okay.","start":121.995,"end":122.495,"sentiment":"neutral","sentiment_score":-0.0026064757257699966}],"sentiment":"neutral","sentiment_score":-0.0026064757257699966,"channel":0,"num_words":1,"start":121.995,"end":122.495},{"sentences":[{"text":"If you ring 039653.","start":124.405,"end":127.465004,"sentiment":"neutral","sentiment_score":-0.010613347170874476}],"sentiment":"neutral","sentiment_score":-0.010613347170874476,"channel":1,"num_words":4,"start":124.405,"end":127.465004},{"sentences":[{"text":"One sec.","start":129.37,"end":130.19,"sentiment":"neutral","sentiment_score":-0.0106564462184906}],"sentiment":"neutral","sentiment_score":-0.0106564462184906,"channel":0,"num_words":2,"start":129.37,"end":130.19},{"sentences":[{"text":"Mhmm.","start":131.765,"end":132.265,"sentiment":"neutral","sentiment_score":-0.0031009349040687084}],"sentiment":"neutral","sentiment_score":-0.0031009349040687084,"channel":1,"num_words":1,"start":131.765,"end":132.265},{"sentences":[{"text":"0396","start":137.39499,"end":139.415,"sentiment":"neutral","sentiment_score":-0.0032571223564445972}],"sentiment":"neutral","sentiment_score":-0.0032571223564445972,"channel":0,"num_words":1,"start":137.39499,"end":139.415},{"sentences":[{"text":"Five three four two two zero.","start":140.98,"end":143.08,"sentiment":"neutral","sentiment_score":-0.008452147400627533}],"sentiment":"neutral","sentiment_score":-0.008452147400627533,"channel":1,"num_words":6,"start":140.98,"end":143.08},{"sentences":[{"text":"4220.","start":144.355,"end":145.815,"sentiment":"neutral","sentiment_score":0.0030883688014000654},{"text":"Okay.","start":146.67499,"end":147.155,"sentiment":"neutral","sentiment_score":0.044092923402786255},{"text":"Alright.","start":147.155,"end":147.47499,"sentiment":"neutral","sentiment_score":0.09573574364185332},{"text":"Gotcha.","start":147.47499,"end":147.875,"sentiment":"neutral","sentiment_score":0.1212923750281334},{"text":"No worries.","start":147.875,"end":148.355,"sentiment":"neutral","sentiment_score":0.21577361971139908}],"sentiment":"neutral","sentiment_score":0.11595944171616186,"channel":0,"num_words":6,"start":144.355,"end":148.355},{"sentences":[{"text":"Thanks, Pradeep.","start":148.355,"end":149.13893,"sentiment":"positive","sentiment_score":0.3728443682193756}],"sentiment":"positive","sentiment_score":0.3728443682193756,"channel":0,"num_words":2,"start":148.355,"end":149.13893},{"sentences":[{"text":"Thank you.","start":150.55894,"end":151.11894,"sentiment":"positive","sentiment_score":0.4963948726654053},{"text":"Bye.","start":151.11894,"end":151.61894,"sentiment":"positive","sentiment_score":0.3439517915248871}],"sentiment":"positive","sentiment_score":0.44558051228523254,"channel":1,"num_words":3,"start":150.55894,"end":151.61894},{"sentences":[{"text":"Cheers.","start":152.33893,"end":152.65894,"sentiment":"positive","sentiment_score":0.43781715631484985},{"text":"Bye.","start":152.65894,"end":153.15894,"sentiment":"neutral","sentiment_score":0.14472578465938568}],"sentiment":"neutral","sentiment_score":0.29127147048711777,"channel":0,"num_words":2,"start":152.33893,"end":153.15894}]},"summary":{"result":"success","short":"The customer calls Anglican IT support and is prompted to select from various options. They are then transferred to an agent named Patrice who they speak with Moxie Chen and gives them a phone number to call for assistance with their request."},"intents":{"segments":[{"text":"Thank you for call Anglican IT. This is Patrice. How can I help you? Hey.","start_word":100,"end_word":114,"intents":[{"intent":"Transfer call","confidence_score":0.07653968}]},{"text":"My name is Ross calling from Tech Home Systems. So, please, I was looking to have a chat with Moxie Chen. Moxie ten.","start_word":130,"end_word":152,"intents":[{"intent":"Request chat with moxie chen","confidence_score":0.11721416}]},{"text":"You'll need to call the reception number of Anglican Diocese for that one and then ask for her. Okay.","start_word":154,"end_word":172,"intents":[{"intent":"Request call back","confidence_score":0.04599109},{"intent":"Ask for call back","confidence_score":0.0017084037}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Anglican IT support. If you're calling from the Anglican Center, please press 1. If you're calling from an Anglican Parish, please press 2. Welcome to Anglican Center IT support. If you have a ticket number associated with your request, please have that ready. Please select from the following options. For general help desk support, press 1. For Dynamics CRM support, press 2. For ADOM website support, press 3. For parish portal support, press 4. For Great Plains Finance System support, press 5. For all other requests, press 6. Please wait while your call is being transferred. Thank you for call Anglican IT. This is Patrice. How can I help you? Hey. Morning, Pradeep. This is Ross with Tech Home. How are you? Sorry. Who is speaking? My name is Ross calling from Tech Home Systems. So, please, I was looking to have a chat with Moxie Chen. Moxie ten. Yep. You'll need to call the reception number of Anglican Diocese for that one and then ask for her. Okay. If you ring 039653. One sec. Mhmm. 0396 Five three four two two zero. 4220. Okay. Alright. Gotcha. No worries.","start_word":0,"end_word":192,"sentiment":"neutral","sentiment_score":0.05149715393781662},{"text":"Thanks, Pradeep. Thank you. Bye. Cheers.","start_word":193,"end_word":198,"sentiment":"positive","sentiment_score":0.40658098459243774},{"text":"Bye.","start_word":199,"end_word":199,"sentiment":"neutral","sentiment_score":0.19358640909194944}],"average":{"sentiment":"neutral","sentiment_score":0.07004505826025895}}}}