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He's our account manager. Yep. Actually, I was in touch with him regarding an Astrotech power cable. We got one customer. He was actually after 40 units. Yep. And, like mhmm. Not yet. I do have the SKU for the power cable. Actually, the thing is, yesterday, I had yesterday, I had a word with Raymond. So there were just, I think, 24 units available, and that's in different warehouses. So he mentioned that the stock is coming in today. So I was just checking in if the stock has arrived so I can just allow customer to place order for 40 units altogether. Not yet. Not yet. CB A T DashIEC Dash2M. Right. I mean, like, it was expected to arrive today in Sydney, and the customer is as well, like, from Sydney. So if possible, like, we could have deliver altogether. Okay. So you don't have any idea? Mhmm. Okay. So any idea, like, how soon this can be done? Right. So, like, there's no guarantee that it can be shipped tomorrow and can be delivered within one to two. Mhmm. Right. Okay. I understand. Alright. And what if I just placed a back order for 25 units? Would that be possible? Because as you can see, there's eight units in Melbourne, Brisbane five, Western Australia 11. So Raymond suggested that, like, there would be different charges to get all these units altogether. Right. Mhmm. Right. Alright. No worries. I got you, Jamie. What I'll do, I'll just talk to customer once and give a call with him on tomorrow. Alright. Thanks, Jamie. Okay. Alright. No worries. We'll update this. Okay. Thanks, Jamie. Have a good evening. 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Good afternoon, Jamie. This is Ross with Tech Home. How are you? Calling.\n\nOne sec. Hello? Can you hear me now? Yep. So, Jamie, actually, the thing is, I think Raymond is not available.\n\nHe's our account manager. Yep. Actually, I was in touch with him regarding an Astrotech power cable. We got one customer. He was actually after 40 units.\n\nYep. And, like mhmm. Not yet. I do have the SKU for the power cable. Actually, the thing is, yesterday, I had yesterday, I had a word with Raymond.\n\nSo there were just, I think, 24 units available, and that's in different warehouses. So he mentioned that the stock is coming in today. So I was just checking in if the stock has arrived so I can just allow customer to place order for 40 units altogether. Not yet. Not yet.\n\nCB A T DashIEC Dash2M. Right. I mean, like, it was expected to arrive today in Sydney, and the customer is as well, like, from Sydney. So if possible, like, we could have deliver altogether. Okay.\n\nSo you don't have any idea? Mhmm. Okay. So any idea, like, how soon this can be done? Right.\n\nSo, like, there's no guarantee that it can be shipped tomorrow and can be delivered within one to two. Mhmm. Right. Okay. I understand.\n\nAlright. And what if I just placed a back order for 25 units? Would that be possible? Because as you can see, there's eight units in Melbourne, Brisbane five, Western Australia 11. So Raymond suggested that, like, there would be different charges to get all these units altogether.\n\nRight. Mhmm. Right. Alright. No worries.\n\nI got you, Jamie. What I'll do, I'll just talk to customer once and give a call with him on tomorrow. Alright. Thanks, Jamie. Okay.\n\nAlright. No worries. We'll update this. Okay. Thanks, Jamie.\n\nHave a good evening. 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Raymond.","start":98.674995,"end":103.415,"sentiment":"neutral","sentiment_score":-0.016971072514674494}],"sentiment":"neutral","sentiment_score":-0.0254093402081394,"num_words":29,"start":84.81,"end":103.415},{"sentences":[{"text":"So there were just, I think, 24 units available, and that's in different warehouses.","start":103.875,"end":110.295,"sentiment":"neutral","sentiment_score":-0.03659850013043199},{"text":"So he mentioned that the stock is coming in today.","start":113.49,"end":116.79,"sentiment":"neutral","sentiment_score":0.06829094178974629},{"text":"So I was just checking in if the stock has arrived so I can just allow customer to place order for 40 units altogether.","start":118.770004,"end":124.95,"sentiment":"neutral","sentiment_score":0.11385236370066802},{"text":"Not yet.","start":129.875,"end":130.515,"sentiment":"neutral","sentiment_score":-0.11505485326051712},{"text":"Not 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altogether.","start":159.785,"end":162.925,"sentiment":"neutral","sentiment_score":-0.2454550758832031},{"text":"Okay.","start":173.68999,"end":174.09,"sentiment":"neutral","sentiment_score":-0.10027146339416504}],"sentiment":"neutral","sentiment_score":-0.007141647239526113,"num_words":36,"start":132.675,"end":174.09},{"sentences":[{"text":"So you don't have any idea?","start":174.09,"end":175.47,"sentiment":"neutral","sentiment_score":-0.19028155754009882},{"text":"Mhmm.","start":214.535,"end":215.035,"sentiment":"neutral","sentiment_score":0.015421440824866297},{"text":"Okay.","start":217.41501,"end":217.91501,"sentiment":"neutral","sentiment_score":-0.027220530435442924},{"text":"So any idea, like, how soon this can be done?","start":225.92,"end":228.66,"sentiment":"neutral","sentiment_score":-0.017246026918292044},{"text":"Right.","start":239.745,"end":240.22499,"sentiment":"neutral","sentiment_score":-0.06698314100503922}],"sentiment":"neutral","sentiment_score":-0.07331220237048049,"num_words":19,"start":174.09,"end":240.22499},{"sentences":[{"text":"So, like, there's no guarantee that it can be shipped tomorrow and can be delivered within one to two.","start":240.22499,"end":248.07,"sentiment":"neutral","sentiment_score":-0.11473810476692099},{"text":"Mhmm.","start":259.01,"end":259.485,"sentiment":"neutral","sentiment_score":0.003631406463682651},{"text":"Right.","start":269.88498,"end":270.38498,"sentiment":"neutral","sentiment_score":-0.08809593319892883},{"text":"Okay.","start":273.56497,"end":274.04498,"sentiment":"neutral","sentiment_score":-0.044258322566747665},{"text":"I 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altogether.","start":287.645,"end":295.185,"sentiment":"neutral","sentiment_score":-0.03834183537401259}],"sentiment":"neutral","sentiment_score":-0.02039562050291958,"num_words":48,"start":274.76498,"end":295.185},{"sentences":[{"text":"Right.","start":299.245,"end":299.745,"sentiment":"neutral","sentiment_score":0.06370598822832108},{"text":"Mhmm.","start":301.725,"end":302.225,"sentiment":"neutral","sentiment_score":0.07322631776332855},{"text":"Right.","start":308.17,"end":308.49,"sentiment":"neutral","sentiment_score":0.0906551033258438},{"text":"Alright.","start":308.49,"end":308.89,"sentiment":"neutral","sentiment_score":0.12513723969459534},{"text":"No worries.","start":308.89,"end":309.53,"sentiment":"neutral","sentiment_score":0.1424933709204197}],"sentiment":"neutral","sentiment_score":0.10628523180882136,"num_words":6,"start":299.245,"end":309.53},{"sentences":[{"text":"I got you, Jamie.","start":309.53,"end":310.59,"sentiment":"neutral","sentiment_score":0.17638088390231133},{"text":"What I'll do, I'll just talk to customer once and give a call with him on tomorrow.","start":310.81,"end":315.07,"sentiment":"neutral","sentiment_score":0.11671243520344005},{"text":"Alright.","start":317.45,"end":317.95,"sentiment":"neutral","sentiment_score":0.3091912865638733},{"text":"Thanks, Jamie.","start":318.49503,"end":319.39502,"sentiment":"positive","sentiment_score":0.46038562059402466},{"text":"Okay.","start":323.45502,"end":323.93503,"sentiment":"neutral","sentiment_score":0.12733352184295654}],"sentiment":"neutral","sentiment_score":0.16187723934650422,"num_words":25,"start":309.53,"end":323.93503},{"sentences":[{"text":"Alright.","start":323.93503,"end":324.33502,"sentiment":"neutral","sentiment_score":0.12548765540122986},{"text":"No worries.","start":324.33502,"end":324.815,"sentiment":"neutral","sentiment_score":0.08453921228647232},{"text":"We'll update this.","start":324.815,"end":325.875,"sentiment":"neutral","sentiment_score":0.2220508654912313},{"text":"Okay.","start":327.695,"end":328.195,"sentiment":"positive","sentiment_score":0.5653226375579834},{"text":"Thanks, Jamie.","start":328.415,"end":329.21503,"sentiment":"positive","sentiment_score":0.6695225238800049}],"sentiment":"neutral","sentiment_score":0.3183429290850957,"num_words":9,"start":323.93503,"end":329.21503},{"sentences":[{"text":"Have a good evening.","start":329.21503,"end":330.195,"sentiment":"positive","sentiment_score":0.5725823789834976},{"text":"Bye.","start":330.33502,"end":330.83502,"sentiment":"neutral","sentiment_score":0.328531950712204}],"sentiment":"positive","sentiment_score":0.5237722933292389,"num_words":5,"start":329.21503,"end":330.83502}]}}]},{"alternatives":[{"transcript":"Welcome to Leader Computers. For sales, press 1. For warranty and service, press 2. One of our friendly team members will be with you shortly. Your call may be monitored or recorded for quality and coaching purposes. We've got you covered. Our specialist pre and post sales support engineers are here to help you design, propose, and close that next big opportunity. So if you're thinking service, range, and advice, think Leader. Good morning. Leader Computer oh, good afternoon. Leader Computer. Jamie speaking. Good. How are you going? Yeah. It's better. Mhmm. Okay. Alright. Have you got the have you got the invoice number that you supplied the single one on? On? Okay. Yeah. Mhmm. Mhmm. Ah, okay. So we don't have enough to cover you. Yep. Alright. Alright. Did you so you haven't placed the back order for that unit yet. What's the SKU? So I can have a look. Okay. Mhmm. Dash. Yep. Yep. Okay. No. Okay. Yeah. No. They didn't they didn't arrive. The ETA was today and they haven't arrived or been counted in anyway at this stage. So need to check with Raymond tomorrow. What what I would suggest is what I would suggest is put a back order in. Look. It's container stock. So it could be held up in customs. It could, like it's we've we it's not like it's coming in on a normal courier. It's coming in as part of a large container, which means it's gotta get through customs. It's gotta make it off a truck into their into our warehouse, get counted in, all that kind of stuff. So, normally, we would try and allow a couple of days of safety for that kind of handling, but if it's running outside of that, if there was bad weather or anything, then it could be could be running overdue. So my suggestion is put a back order in for the 40 so that you make sure you get allocation when they arrive, And just put a note on there saying do not part ship. And that way, we'll ship all 40 when it's complete. Well, hopefully, we see the stock tomorrow, but I can't guarantee you because it doesn't it doesn't tell me any more detail than the ETA was today. No. No. No. Not until it's in our not until it's actually in our warehouse and in our stock system so that we can invoice it. If it's still coming to us, it's out of our control because it's not we don't own the container ships. We yeah. It's just it's coming when it's coming. But yeah. I think if it was listed as due yesterday, odds are pretty good that we'll be able to have it tomorrow, but I wouldn't be making any promises to your customer. Well, Yeah. I would advise to ship them all from one location. Otherwise, you will you will cop separate freight charges. So I would back order all 40 in Sydney and and have it all ship on one on one charge. So would be the the most cost effective way for your customer. Okay. Yep. No worries. Excellent. And, yeah, fingers crossed fingers crossed it comes into Sydney tomorrow and we can invoice you all 40. No worries. Thank you. Cheers. Bye. You too. Bye 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to Leader Computers. For sales, press 1. For warranty and service, press 2. One of our friendly team members will be with you shortly. Your call may be monitored or recorded for quality and coaching purposes.\n\nWe've got you covered. Our specialist pre and post sales support engineers are here to help you design, propose, and close that next big opportunity. So if you're thinking service, range, and advice, think Leader. Good morning. Leader Computer oh, good afternoon.\n\nLeader Computer. Jamie speaking. Good. How are you going? Yeah.\n\nIt's better. Mhmm. Okay. Alright. Have you got the have you got the invoice number that you supplied the single one on?\n\nOn? Okay. Yeah. Mhmm. Mhmm.\n\nAh, okay. So we don't have enough to cover you. Yep. Alright. Alright.\n\nDid you so you haven't placed the back order for that unit yet. What's the SKU? So I can have a look. Okay. Mhmm.\n\nDash. Yep. Yep. Okay. No.\n\nOkay. Yeah. No. They didn't they didn't arrive. The ETA was today and they haven't arrived or been counted in anyway at this stage.\n\nSo need to check with Raymond tomorrow. What what I would suggest is what I would suggest is put a back order in. Look. It's container stock. So it could be held up in customs.\n\nIt could, like it's we've we it's not like it's coming in on a normal courier. It's coming in as part of a large container, which means it's gotta get through customs. It's gotta make it off a truck into their into our warehouse, get counted in, all that kind of stuff. So, normally, we would try and allow a couple of days of safety for that kind of handling, but if it's running outside of that, if there was bad weather or anything, then it could be could be running overdue. So my suggestion is put a back order in for the 40 so that you make sure you get allocation when they arrive, And just put a note on there saying do not part ship.\n\nAnd that way, we'll ship all 40 when it's complete. Well, hopefully, we see the stock tomorrow, but I can't guarantee you because it doesn't it doesn't tell me any more detail than the ETA was today. No. No. No.\n\nNot until it's in our not until it's actually in our warehouse and in our stock system so that we can invoice it. If it's still coming to us, it's out of our control because it's not we don't own the container ships. We yeah. It's just it's coming when it's coming. But yeah.\n\nI think if it was listed as due yesterday, odds are pretty good that we'll be able to have it tomorrow, but I wouldn't be making any promises to your customer. Well, Yeah. I would advise to ship them all from one location. Otherwise, you will you will cop separate freight charges. So I would back order all 40 in Sydney and and have it all ship on one on one charge.\n\nSo would be the the most cost effective way for your customer. Okay. Yep. No worries. Excellent.\n\nAnd, yeah, fingers crossed fingers crossed it comes into Sydney tomorrow and we can invoice you all 40. No worries. Thank you. Cheers. Bye.\n\nYou too. Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome to Leader Computers.","start":3.1999998,"end":4.66,"sentiment":"neutral","sentiment_score":0.25993403047323227},{"text":"For sales, press 1.","start":5.3599997,"end":7.22,"sentiment":"neutral","sentiment_score":0.13618757762014866},{"text":"For warranty and service, press 2.","start":7.6,"end":9.78,"sentiment":"neutral","sentiment_score":0.13839406023422876},{"text":"One of our friendly team members will be with you shortly.","start":13.295,"end":16.115,"sentiment":"neutral","sentiment_score":0.30696174095977435},{"text":"Your call may be monitored or recorded for quality and coaching purposes.","start":16.335,"end":20.515,"sentiment":"neutral","sentiment_score":0.16276143429179987}],"sentiment":"neutral","sentiment_score":0.2093126258334598,"num_words":37,"start":3.1999998,"end":20.515},{"sentences":[{"text":"We've got you 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on?","start":86.27,"end":90.85,"sentiment":"neutral","sentiment_score":-0.011085086337783757}],"sentiment":"neutral","sentiment_score":-0.00022298478606072315,"num_words":22,"start":62.32,"end":90.85},{"sentences":[{"text":"On?","start":99.235,"end":99.475,"sentiment":"neutral","sentiment_score":-0.003961368463933468},{"text":"Okay.","start":99.475,"end":99.975,"sentiment":"neutral","sentiment_score":-0.006346400827169418},{"text":"Yeah.","start":100.355,"end":100.855,"sentiment":"neutral","sentiment_score":-0.005844084545969963},{"text":"Mhmm.","start":101.795,"end":102.295,"sentiment":"neutral","sentiment_score":-0.017165176570415497},{"text":"Mhmm.","start":104.195,"end":104.695,"sentiment":"neutral","sentiment_score":-0.019701946526765823}],"sentiment":"neutral","sentiment_score":-0.010603795386850834,"num_words":5,"start":99.235,"end":104.695},{"sentences":[{"text":"Ah, okay.","start":109.02,"end":109.34,"sentiment":"neutral","sentiment_score":-0.014692227356135845},{"text":"So we don't have enough to cover you.","start":109.34,"end":110.939995,"sentiment":"neutral","sentiment_score":-0.06328358454629779},{"text":"Yep.","start":110.939995,"end":111.34,"sentiment":"neutral","sentiment_score":0.039353907108306885},{"text":"Alright.","start":111.34,"end":111.84,"sentiment":"neutral","sentiment_score":0.06801752746105194},{"text":"Alright.","start":125.745,"end":126.065,"sentiment":"neutral","sentiment_score":0.0217055045068264}],"sentiment":"neutral","sentiment_score":-0.03127509169280529,"num_words":13,"start":109.02,"end":126.065},{"sentences":[{"text":"Did you so you haven't placed the back order for that unit yet.","start":126.065,"end":129.445,"sentiment":"neutral","sentiment_score":-0.0474648060133824},{"text":"What's the SKU?","start":129.505,"end":130.38501,"sentiment":"neutral","sentiment_score":-0.0761383945743243},{"text":"So I can have a look.","start":130.38501,"end":131.52501,"sentiment":"neutral","sentiment_score":-0.05491837362448374},{"text":"Okay.","start":132.065,"end":132.565,"sentiment":"neutral","sentiment_score":0.02720010094344616},{"text":"Mhmm.","start":134.55,"end":135.05,"sentiment":"neutral","sentiment_score":0.014740360900759695}],"sentiment":"neutral","sentiment_score":-0.04720947674165169,"num_words":24,"start":126.065,"end":135.05},{"sentences":[{"text":"Dash.","start":136.23,"end":136.63,"sentiment":"neutral","sentiment_score":0.017320383340120316},{"text":"Yep.","start":136.63,"end":137.13,"sentiment":"neutral","sentiment_score":0.0332711897790432},{"text":"Yep.","start":139.83,"end":140.33,"sentiment":"neutral","sentiment_score":0.02624429389834404},{"text":"Okay.","start":144.71,"end":145.21,"sentiment":"neutral","sentiment_score":0.005592689849436283},{"text":"No.","start":152.525,"end":153.025,"sentiment":"neutral","sentiment_score":-0.09432097524404526}],"sentiment":"neutral","sentiment_score":-0.002378483675420284,"num_words":5,"start":136.23,"end":153.025},{"sentences":[{"text":"Okay.","start":153.325,"end":153.825,"sentiment":"neutral","sentiment_score":-0.0069788601249456406},{"text":"Yeah.","start":161.16501,"end":161.565,"sentiment":"neutral","sentiment_score":-0.0640074759721756},{"text":"No.","start":161.565,"end":161.80501,"sentiment":"negative","sentiment_score":-0.35531872510910034},{"text":"They didn't they didn't arrive.","start":161.80501,"end":163.345,"sentiment":"negative","sentiment_score":-0.5399543523788453},{"text":"The ETA was today and they haven't arrived or been counted in anyway at this stage.","start":163.77,"end":168.33,"sentiment":"negative","sentiment_score":-0.535918453708291}],"sentiment":"negative","sentiment_score":-0.48753217010137934,"num_words":24,"start":153.325,"end":168.33},{"sentences":[{"text":"So need to check with Raymond tomorrow.","start":168.33,"end":171.39,"sentiment":"neutral","sentiment_score":-0.33154659611838205},{"text":"What what I would suggest is what I would suggest is put a back order in.","start":174.17,"end":177.865,"sentiment":"neutral","sentiment_score":-0.15547384414821863},{"text":"Look.","start":177.865,"end":178.105,"sentiment":"neutral","sentiment_score":-0.0937541201710701},{"text":"It's container stock.","start":178.105,"end":179.405,"sentiment":"neutral","sentiment_score":-0.11394288887580235},{"text":"So it could be held up in customs.","start":179.94499,"end":182.745,"sentiment":"neutral","sentiment_score":-0.15882211830466986}],"sentiment":"neutral","sentiment_score":-0.18613049749817168,"num_words":35,"start":168.33,"end":182.745},{"sentences":[{"text":"It could, like it's we've we it's not like it's coming in on a normal courier.","start":182.745,"end":186.665,"sentiment":"neutral","sentiment_score":-0.1536006173118949},{"text":"It's coming in as part of a large container, which means it's gotta get through customs.","start":186.665,"end":191.76999,"sentiment":"neutral","sentiment_score":-0.17265749163925648},{"text":"It's gotta make it off a truck into their into our warehouse, get counted in, all that kind of stuff.","start":191.76999,"end":197.12999,"sentiment":"neutral","sentiment_score":-0.12359014973044395},{"text":"So, normally, we would try and allow a couple of days of safety for that kind of handling, but if it's running outside of that, if there was bad weather or anything, then it could be could be running overdue.","start":197.12999,"end":208.785,"sentiment":"neutral","sentiment_score":-0.2712918551638722},{"text":"So my suggestion is put a back order in for the 40 so that you make sure you get allocation when they arrive, And just put a note on there saying do not part ship.","start":208.785,"end":220.59001,"sentiment":"neutral","sentiment_score":-0.02046767600945064}],"sentiment":"neutral","sentiment_score":-0.1516533512182123,"num_words":127,"start":182.745,"end":220.59001},{"sentences":[{"text":"And that way, we'll ship all 40 when it's complete.","start":221.13,"end":223.47,"sentiment":"neutral","sentiment_score":-0.028613255918025972},{"text":"Well, hopefully, we see the stock tomorrow, but I can't guarantee you because it doesn't it doesn't tell me any more detail than the ETA was today.","start":229.355,"end":237.215,"sentiment":"neutral","sentiment_score":-0.12782730555368793},{"text":"No.","start":243.11499,"end":243.61499,"sentiment":"neutral","sentiment_score":-0.11407448351383208},{"text":"No.","start":244.155,"end":244.65,"sentiment":"neutral","sentiment_score":-0.1562119722366333},{"text":"No.","start":245.20999,"end":245.70999,"sentiment":"neutral","sentiment_score":-0.15866494178771973}],"sentiment":"neutral","sentiment_score":-0.10416053016670049,"num_words":40,"start":221.13,"end":245.70999},{"sentences":[{"text":"Not until it's in our not until it's actually in our warehouse and in our stock system so that we can invoice it.","start":245.93,"end":251.31,"sentiment":"neutral","sentiment_score":-0.09067958755337674},{"text":"If it's still coming to us, it's out of our control because it's not we don't own the container ships.","start":251.68999,"end":256.88998,"sentiment":"neutral","sentiment_score":-0.21533493399620057},{"text":"We yeah.","start":256.88998,"end":257.37,"sentiment":"neutral","sentiment_score":-0.07303570210933685},{"text":"It's just it's coming when it's coming.","start":257.37,"end":259.22998,"sentiment":"neutral","sentiment_score":-0.043713100254535675},{"text":"But yeah.","start":260.60498,"end":262.445,"sentiment":"neutral","sentiment_score":0.00008111819624900731}],"sentiment":"neutral","sentiment_score":-0.1267450011714741,"num_words":54,"start":245.93,"end":262.445},{"sentences":[{"text":"I think if it was listed as due yesterday, odds are pretty good that we'll be able to have it tomorrow, but I wouldn't be making any promises to your customer.","start":262.445,"end":272.145,"sentiment":"neutral","sentiment_score":-0.04195425082598963},{"text":"Well, Yeah.","start":281.94,"end":293.335,"sentiment":"neutral","sentiment_score":-0.021182831842452288},{"text":"I would advise to ship them all from one location.","start":293.335,"end":295.575,"sentiment":"neutral","sentiment_score":-0.006469114683568478},{"text":"Otherwise, you will you will cop separate freight charges.","start":295.575,"end":298.155,"sentiment":"neutral","sentiment_score":-0.05055351845092244},{"text":"So I would back order all 40 in Sydney and and have it all ship on one on one charge.","start":298.375,"end":303.57,"sentiment":"neutral","sentiment_score":0.07568171322345733}],"sentiment":"neutral","sentiment_score":-0.004847027607158654,"num_words":72,"start":262.445,"end":303.57},{"sentences":[{"text":"So would be the the most cost effective way for your customer.","start":303.57,"end":306.87,"sentiment":"neutral","sentiment_score":0.17788012387851873},{"text":"Okay.","start":311.49,"end":311.99,"sentiment":"neutral","sentiment_score":0.12079023569822311},{"text":"Yep.","start":314.125,"end":314.625,"sentiment":"neutral","sentiment_score":0.10555393993854524},{"text":"No worries.","start":315.64502,"end":316.385,"sentiment":"neutral","sentiment_score":0.202385812997818},{"text":"Excellent.","start":316.605,"end":317.105,"sentiment":"positive","sentiment_score":0.4973137974739074}],"sentiment":"neutral","sentiment_score":0.19194065209697275,"num_words":17,"start":303.57,"end":317.105},{"sentences":[{"text":"And, yeah, fingers crossed fingers crossed it comes into Sydney tomorrow and we can invoice you all 40.","start":317.40503,"end":321.98502,"sentiment":"neutral","sentiment_score":0.27724789248572457},{"text":"No worries.","start":326.64294,"end":327.38293,"sentiment":"neutral","sentiment_score":0.2910349816083908},{"text":"Thank you.","start":327.44293,"end":328.26294,"sentiment":"positive","sentiment_score":0.6886821687221527},{"text":"Cheers.","start":328.80295,"end":329.30295,"sentiment":"positive","sentiment_score":0.7727854251861572},{"text":"Bye.","start":329.44293,"end":329.94293,"sentiment":"positive","sentiment_score":0.37971097230911255}],"sentiment":"positive","sentiment_score":0.3375996984541416,"num_words":24,"start":317.40503,"end":329.94293},{"sentences":[{"text":"You too.","start":330.40292,"end":331.04294,"sentiment":"positive","sentiment_score":0.3506070673465729},{"text":"Bye bye.","start":331.04294,"end":331.78293,"sentiment":"neutral","sentiment_score":0.04840599000453949}],"sentiment":"neutral","sentiment_score":0.19950652867555618,"num_words":4,"start":330.40292,"end":331.78293}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Leader Computers. For sales, press 1. For warranty and service, press 2. One of our friendly team members will be with you shortly. Your call may be monitored or recorded for quality and coaching purposes.\n\nWe've got you covered. Our specialist pre and post sales support engineers are here to help you design, propose, and close that next big opportunity. So if you're thinking service, range, and advice, think Leader. Good morning. Leader Computer oh, good afternoon.\n\nLeader Computer. Jamie speaking.\n\nChannel 0: Hey. Good afternoon, Jamie. This is Ross with Tech Home. How are you?\n\nChannel 1: Good. How are you going?\n\nChannel 0: Calling. One sec. Hello? Can you hear me now?\n\nChannel 1: Yeah. It's better.\n\nChannel 0: Yep. So, Jamie, actually, the thing is, I think Raymond is not available. He's our account manager.\n\nChannel 1: Mhmm.\n\nChannel 0: Yep. Actually, I was in touch with him regarding an Astrotech power cable. We got one customer. He was actually after 40 units.\n\nChannel 1: Okay. Alright.\n\nChannel 0: Yep. And, like\n\nChannel 1: Have you got\n\nChannel 0: mhmm.\n\nChannel 1: the have you got the invoice number that you supplied the single one on?\n\nChannel 0: Not yet. I do have the SKU for the power cable. Actually, the thing\n\nChannel 1: On?\n\nChannel 0: is,\n\nChannel 1: Okay.\n\nChannel 0: yesterday, I\n\nChannel 1: Yeah.\n\nChannel 0: had yesterday, I had\n\nChannel 1: Mhmm.\n\nChannel 0: a word with Raymond. So there\n\nChannel 1: Mhmm.\n\nChannel 0: were just, I think, 24 units available, and that's\n\nChannel 1: Ah, okay.\n\nChannel 0: in\n\nChannel 1: So\n\nChannel 0: different\n\nChannel 1: we don't\n\nChannel 0: warehouses.\n\nChannel 1: have enough to cover you. Yep. Alright.\n\nChannel 0: So he mentioned that the stock is coming in today. So I was just checking in if the stock has arrived so I can just allow customer to place order for 40 units altogether.\n\nChannel 1: Alright. Did you so you haven't placed the back order for that unit yet. What's the\n\nChannel 0: Not\n\nChannel 1: SKU?\n\nChannel 0: yet.\n\nChannel 1: So\n\nChannel 0: Not\n\nChannel 1: I can\n\nChannel 0: yet.\n\nChannel 1: have a look. Okay.\n\nChannel 0: CB A T\n\nChannel 1: Mhmm. Dash. Yep.\n\nChannel 0: DashIEC\n\nChannel 1: Yep.\n\nChannel 0: Dash2M.\n\nChannel 1: Okay. No. Okay.\n\nChannel 0: Right. I mean, like, it was expected to arrive today in Sydney, and the customer is as well, like, from Sydney. So if possible, like,\n\nChannel 1: Yeah.\n\nChannel 0: we\n\nChannel 1: No.\n\nChannel 0: could\n\nChannel 1: They\n\nChannel 0: have\n\nChannel 1: didn't\n\nChannel 0: deliver\n\nChannel 1: they\n\nChannel 0: altogether.\n\nChannel 1: didn't arrive. The ETA was today and they haven't arrived or been counted in anyway at this stage. So need to check with Raymond tomorrow.\n\nChannel 0: Okay. So\n\nChannel 1: What\n\nChannel 0: you don't\n\nChannel 1: what I\n\nChannel 0: have\n\nChannel 1: would\n\nChannel 0: any\n\nChannel 1: suggest\n\nChannel 0: idea?\n\nChannel 1: is what I would suggest is put a back order in. Look. It's container stock. So it could be held up in customs. It could, like it's we've we it's not like it's coming in on a normal courier.\n\nIt's coming in as part of a large container, which means it's gotta get through customs. It's gotta make it off a truck into their into our warehouse, get counted in, all that kind of stuff. So, normally, we would try and allow a couple of days of safety for that kind of handling, but if it's running outside of that, if there was bad weather or anything, then it could be could be running overdue. So my suggestion is put a back order in for the 40 so that you make sure you get\n\nChannel 0: Mhmm.\n\nChannel 1: allocation when they arrive, And\n\nChannel 0: Okay.\n\nChannel 1: just put a note on there saying do not part ship. And that way, we'll ship all 40 when it's complete.\n\nChannel 0: So any idea, like, how soon this can be done?\n\nChannel 1: Well, hopefully, we see the stock tomorrow, but I can't guarantee you because it doesn't it doesn't tell me any more detail than the ETA was today.\n\nChannel 0: Right. So, like, there's no guarantee that it can\n\nChannel 1: No.\n\nChannel 0: be shipped tomorrow\n\nChannel 1: No. No.\n\nChannel 0: and\n\nChannel 1: Not\n\nChannel 0: can\n\nChannel 1: until\n\nChannel 0: be delivered\n\nChannel 1: it's\n\nChannel 0: within\n\nChannel 1: in our\n\nChannel 0: one\n\nChannel 1: not\n\nChannel 0: to\n\nChannel 1: until\n\nChannel 0: two.\n\nChannel 1: it's actually in our warehouse and in our stock system so that we can invoice it. If it's still coming to us, it's out of our control because it's not we don't own the container ships. We yeah. It's just it's coming when it's coming.\n\nChannel 0: Mhmm.\n\nChannel 1: But yeah. I think if it was listed as due yesterday, odds are pretty good that we'll be able to have it tomorrow, but\n\nChannel 0: Right.\n\nChannel 1: I wouldn't be making any promises to your customer.\n\nChannel 0: Okay. I understand. Alright. And what if I just placed a back order for 25 units? Would that be possible?\n\nChannel 1: Well,\n\nChannel 0: Because as you can see, there's eight units in Melbourne, Brisbane five, Western Australia 11. So Raymond suggested that, like, there would be different charges to get all these\n\nChannel 1: Yeah. I would advise to ship\n\nChannel 0: units\n\nChannel 1: them all\n\nChannel 0: altogether.\n\nChannel 1: from one location. Otherwise, you will you will cop separate freight charges. So I would back order\n\nChannel 0: Right.\n\nChannel 1: all 40 in Sydney and and have it\n\nChannel 0: Mhmm.\n\nChannel 1: all ship on one on one charge. So would be the the most cost effective way for your customer.\n\nChannel 0: Right. Alright. No worries. I got you, Jamie. What I'll do, I'll\n\nChannel 1: Okay.\n\nChannel 0: just talk to customer once and give a call\n\nChannel 1: Yep.\n\nChannel 0: with him on tomorrow.\n\nChannel 1: No worries. Excellent. And,\n\nChannel 0: Alright.\n\nChannel 1: yeah, fingers crossed fingers\n\nChannel 0: Thanks,\n\nChannel 1: crossed\n\nChannel 0: Jamie.\n\nChannel 1: it comes into Sydney tomorrow and we can invoice you all 40.\n\nChannel 0: Okay. Alright. No worries. We'll update this.\n\nChannel 1: No worries. Thank\n\nChannel 0: Okay.\n\nChannel 1: you.\n\nChannel 0: Thanks,\n\nChannel 1: Cheers.\n\nChannel 0: Jamie. Have a\n\nChannel 1: Bye.\n\nChannel 0: good evening. Bye.\n\nChannel 1: You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome to Leader Computers.","start":3.1999998,"end":4.66,"sentiment":"neutral","sentiment_score":0.25993403047323227},{"text":"For sales, press 1.","start":5.3599997,"end":7.22,"sentiment":"neutral","sentiment_score":0.13618757762014866},{"text":"For warranty and service, press 2.","start":7.6,"end":9.78,"sentiment":"neutral","sentiment_score":0.13839406023422876},{"text":"One of our friendly team members will be with you shortly.","start":13.295,"end":16.115,"sentiment":"neutral","sentiment_score":0.30696174095977435},{"text":"Your call may be monitored or recorded for quality and coaching purposes.","start":16.335,"end":20.515,"sentiment":"neutral","sentiment_score":0.16276143429179987}],"sentiment":"neutral","sentiment_score":0.2093126258334598,"channel":1,"num_words":37,"start":3.1999998,"end":20.515},{"sentences":[{"text":"We've got you covered.","start":22.494999,"end":23.875,"sentiment":"positive","sentiment_score":0.34705211222171783},{"text":"Our specialist pre and post sales support engineers are here to help you design, propose, and close that next big opportunity.","start":24.415,"end":32.79,"sentiment":"positive","sentiment_score":0.3915057721592131},{"text":"So if you're thinking service, range, and advice, think Leader.","start":33.329998,"end":37.829998,"sentiment":"neutral","sentiment_score":0.1447818920016289},{"text":"Good morning.","start":40.864998,"end":41.425,"sentiment":"neutral","sentiment_score":0.28606925904750824},{"text":"Leader Computer oh, good afternoon.","start":41.425,"end":42.864998,"sentiment":"neutral","sentiment_score":0.22227157950401305}],"sentiment":"neutral","sentiment_score":0.3033605952348028,"channel":1,"num_words":42,"start":22.494999,"end":42.864998},{"sentences":[{"text":"Leader Computer.","start":42.864998,"end":43.504997,"sentiment":"neutral","sentiment_score":0.13066915422677994},{"text":"Jamie speaking.","start":43.504997,"end":44.405,"sentiment":"neutral","sentiment_score":0.08886410295963287}],"sentiment":"neutral","sentiment_score":0.1097666285932064,"channel":1,"num_words":4,"start":42.864998,"end":44.405},{"sentences":[{"text":"Hey.","start":46.095,"end":46.415,"sentiment":"neutral","sentiment_score":0.19453272223472595},{"text":"Good afternoon, Jamie.","start":46.415,"end":47.455,"sentiment":"neutral","sentiment_score":0.3175941010316213},{"text":"This is Ross with Tech Home.","start":47.455,"end":49.215,"sentiment":"neutral","sentiment_score":0.3159448156754176},{"text":"How are you?","start":49.215,"end":49.955,"sentiment":"neutral","sentiment_score":0.2494590481122335}],"sentiment":"neutral","sentiment_score":0.29164315874759966,"channel":0,"num_words":13,"start":46.095,"end":49.955},{"sentences":[{"text":"Good.","start":50.464996,"end":50.704998,"sentiment":"neutral","sentiment_score":0.3249172568321228},{"text":"How are you going?","start":50.704998,"end":51.604996,"sentiment":"neutral","sentiment_score":0.22317210212349892}],"sentiment":"neutral","sentiment_score":0.2435211330652237,"channel":1,"num_words":5,"start":50.464996,"end":51.604996},{"sentences":[{"text":"Calling.","start":53.375,"end":53.875,"sentiment":"neutral","sentiment_score":0.03689548000693321},{"text":"One sec.","start":55.350002,"end":60.47,"sentiment":"neutral","sentiment_score":0.025541367940604687},{"text":"Hello?","start":60.47,"end":60.71,"sentiment":"neutral","sentiment_score":0.01768784411251545},{"text":"Can you hear me now?","start":60.71,"end":61.77,"sentiment":"neutral","sentiment_score":0.008279578387737274}],"sentiment":"neutral","sentiment_score":0.0163404391043716,"channel":0,"num_words":9,"start":53.375,"end":61.77},{"sentences":[{"text":"Yeah.","start":62.08,"end":62.32,"sentiment":"neutral","sentiment_score":0.053298816084861755},{"text":"It's better.","start":62.32,"end":63.06,"sentiment":"neutral","sentiment_score":0.08355586975812912}],"sentiment":"neutral","sentiment_score":0.07347018520037334,"channel":1,"num_words":3,"start":62.08,"end":63.06},{"sentences":[{"text":"Yep.","start":64.55,"end":65.05,"sentiment":"neutral","sentiment_score":0.007910039275884628},{"text":"So, Jamie, actually, the thing is, I think Raymond is not available.","start":65.83,"end":69.91,"sentiment":"neutral","sentiment_score":-0.18210669979453087},{"text":"He's our account manager.","start":69.91,"end":71.40501,"sentiment":"neutral","sentiment_score":-0.17269077897071838}],"sentiment":"neutral","sentiment_score":-0.16871373377302112,"channel":0,"num_words":17,"start":64.55,"end":71.40501},{"sentences":[{"text":"Mhmm.","start":71.945,"end":72.445,"sentiment":"neutral","sentiment_score":-0.03983468189835549}],"sentiment":"neutral","sentiment_score":-0.03983468189835549,"channel":1,"num_words":1,"start":71.945,"end":72.445},{"sentences":[{"text":"Yep.","start":73.625,"end":74.025,"sentiment":"neutral","sentiment_score":-0.024235909804701805},{"text":"Actually, I was in touch with him regarding an Astrotech power cable.","start":74.025,"end":77.725006,"sentiment":"neutral","sentiment_score":-0.022591998723025124},{"text":"We got one customer.","start":77.865005,"end":78.985,"sentiment":"neutral","sentiment_score":-0.007418293505907059},{"text":"He was actually after 40 units.","start":78.985,"end":80.925,"sentiment":"neutral","sentiment_score":-0.01806545692185561}],"sentiment":"neutral","sentiment_score":-0.018843730871120224,"channel":0,"num_words":23,"start":73.625,"end":80.925},{"sentences":[{"text":"Okay.","start":82.91,"end":83.41,"sentiment":"neutral","sentiment_score":0.02071572095155716},{"text":"Alright.","start":83.79,"end":84.29,"sentiment":"neutral","sentiment_score":0.035548023879528046}],"sentiment":"neutral","sentiment_score":0.028131872415542603,"channel":1,"num_words":2,"start":82.91,"end":84.29},{"sentences":[{"text":"Yep.","start":84.81,"end":85.31,"sentiment":"neutral","sentiment_score":0.024802228435873985},{"text":"And, like","start":85.45,"end":86.25,"sentiment":"neutral","sentiment_score":0.007088142912834882}],"sentiment":"neutral","sentiment_score":0.01299283808718125,"channel":0,"num_words":3,"start":84.81,"end":86.25},{"sentences":[{"text":"Have you 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They advise the customer to put a back order for 40 units to avoid delays and ensure that the product arrives on time. The representative also suggests shipping the units for one location and advises to invoice the customer for all shipments."},"intents":{"segments":[{"text":"So, Jamie, actually, the thing is, I think Raymond is not available. He's our account manager.","start_word":114,"end_word":129,"intents":[{"intent":"State power cable availability","confidence_score":0.00007788303}]},{"text":"So, Jamie, actually, the thing is, I think Raymond is not available. He's our account manager. Mhmm. Yep. Actually, I was in touch with him regarding an Astrotech power cable. We got one customer. He was actually after 40 units. Okay.","start_word":114,"end_word":154,"intents":[{"intent":"Inform about availability of power cable","confidence_score":0.00064118777}]},{"text":"Actually, I was in touch with him regarding an Astrotech power cable. We got one customer. He was actually after 40 units. Okay.","start_word":132,"end_word":154,"intents":[{"intent":"Inquire about order status","confidence_score":0.048382923}]},{"text":"So he mentioned that the stock is coming in today. So I was just checking in if the stock has arrived so I can just allow customer to place order for 40 units altogether.","start_word":233,"end_word":266,"intents":[{"intent":"Inquire about stock availability","confidence_score":0.025755664}]},{"text":"So need to check with Raymond tomorrow.","start_word":360,"end_word":366,"intents":[{"intent":"Check with raymond","confidence_score":0.3599289},{"intent":"Check with raymond","confidence_score":0.09436658}]},{"text":"is what I would suggest is put a back order in. Look.","start_word":379,"end_word":390,"intents":[{"intent":"Put back order for the 40","confidence_score":0.012923533}]},{"text":"Well, hopefully, we see the stock tomorrow, but I can't guarantee you because it doesn't it doesn't tell me any more detail than the ETA was today. Right.","start_word":552,"end_word":579,"intents":[{"intent":"Inquire about stock status","confidence_score":0.05936068}]},{"text":"And what if I just placed a back order for 25 units? Would that be possible?","start_word":692,"end_word":707,"intents":[{"intent":"Confirm back order","confidence_score":0.008385251}]},{"text":"Well, Because as you can see, there's eight units in Melbourne, Brisbane five, Western Australia 11. So Raymond suggested that, like, there would be different charges to get all these Yeah.","start_word":708,"end_word":738,"intents":[{"intent":"Inquire about shipping charges","confidence_score":0.10346503}]},{"text":"I would advise to ship units them all altogether. from one location. Otherwise, you will you will cop separate freight charges. So I would back order Right.","start_word":739,"end_word":765,"intents":[{"intent":"Recommend back order","confidence_score":0.0022271636}]},{"text":"No worries. I got you, Jamie. What I'll do, I'll Okay. just talk to customer once and give a call Yep. with him on tomorrow. No worries. Excellent. And, Alright. yeah, fingers crossed fingers Thanks, crossed Jamie. it comes into Sydney tomorrow and we can invoice you all 40. Okay. Alright. No worries.","start_word":796,"end_word":848,"intents":[{"intent":"End conversation","confidence_score":0.010594179}]}]},"sentiments":{"segments":[{"text":"Welcome to Leader Computers. For sales, press 1. For warranty and service, press 2. One of our friendly team members will be with you shortly. Your call may be monitored or recorded for quality and coaching purposes.","start_word":0,"end_word":36,"sentiment":"neutral","sentiment_score":0.2114759236574173},{"text":"We've got you covered. Our specialist pre and post sales support engineers are here to help you design, propose, and close that next big opportunity.","start_word":37,"end_word":61,"sentiment":"positive","sentiment_score":0.38132598996162415},{"text":"So if you're thinking service, range, and advice, think Leader. Good morning. Leader Computer oh, good afternoon. Leader Computer. Jamie speaking. Hey. Good afternoon, Jamie. This is Ross with Tech Home. How are you? Good. How are you going? Calling. One sec. Hello? Can you hear me now? Yeah. It's better. Yep. So, Jamie, actually, the thing is, I think Raymond is not available. He's our account manager. Mhmm. Yep. Actually, I was in touch with him regarding an Astrotech power cable. We got one customer. He was actually after 40 units. Okay. Alright. Yep. And, like Have you got mhmm. the have you got the invoice number that you supplied the single one on? Not yet. I do have the SKU for the power cable. Actually, the thing On? is, Okay. yesterday, I Yeah. had yesterday, I had Mhmm. a word with Raymond. So there Mhmm. were just, I think, 24 units available, and that's Ah, okay. in So different we don't warehouses. have enough to cover you. Yep. Alright. So he mentioned that the stock is coming in today. So I was just checking in if the stock has arrived so I can just allow customer to place order for 40 units altogether. Alright. Did you so you haven't placed the back order for that unit yet. What's the Not SKU? yet. So Not I can yet. have a look. Okay. CB A T Mhmm. Dash. Yep. DashIEC Yep. Dash2M. Okay. No. Okay. Right. I mean, like, it was expected to arrive today in Sydney, and the customer is as well, like, from Sydney. So if possible, like, Yeah. we No.","start_word":62,"end_word":334,"sentiment":"neutral","sentiment_score":0.022866389089888268},{"text":"could They have didn't deliver they altogether. didn't arrive. The ETA was today and they haven't arrived or been counted in anyway at this stage.","start_word":335,"end_word":359,"sentiment":"negative","sentiment_score":-0.5340021848678589},{"text":"So need to check with Raymond tomorrow. Okay. So What you don't what I have would any suggest idea? is what I would suggest is put a back order in. Look. It's container stock. So it could be held up in customs. It could, like it's we've we it's not like it's coming in on a normal courier. It's coming in as part of a large container, which means it's gotta get through customs. It's gotta make it off a truck into their into our warehouse, get counted in, all that kind of stuff. So, normally, we would try and allow a couple of days of safety for that kind of handling, but if it's running outside of that, if there was bad weather or anything, then it could be could be running overdue. So my suggestion is put a back order in for the 40 so that you make sure you get Mhmm. allocation when they arrive, And Okay. just put a note on there saying do not part ship. And that way, we'll ship all 40 when it's complete. So any idea, like, how soon this can be done? Well, hopefully, we see the stock tomorrow, but I can't guarantee you because it doesn't it doesn't tell me any more detail than the ETA was today. Right. So, like, there's no guarantee that it can No. be shipped tomorrow No. No. and Not can until be delivered it's within in our one not to until two. it's actually in our warehouse and in our stock system so that we can invoice it. If it's still coming to us, it's out of our control because it's not we don't own the container ships. We yeah. It's just it's coming when it's coming. Mhmm. But yeah. I think if it was listed as due yesterday, odds are pretty good that we'll be able to have it tomorrow, but Right.","start_word":360,"end_word":678,"sentiment":"neutral","sentiment_score":-0.12299158753459356},{"text":"I wouldn't be making any promises to your customer.","start_word":679,"end_word":687,"sentiment":"negative","sentiment_score":-0.3350245952606201},{"text":"Okay. I understand. Alright. And what if I just placed a back order for 25 units? Would that be possible? Well, Because as you can see, there's eight units in Melbourne, Brisbane five, Western Australia 11. So Raymond suggested that, like, there would be different charges to get all these Yeah. I would advise to ship units them all altogether. from one location. Otherwise, you will you will cop separate freight charges. So I would back order Right. all 40 in Sydney and and have it Mhmm. all ship on one on one charge. So would be the the most cost effective way for your customer. Right. Alright. No worries. I got you, Jamie. What I'll do, I'll Okay. just talk to customer once and give a call Yep. with him on tomorrow. No worries.","start_word":688,"end_word":822,"sentiment":"neutral","sentiment_score":0.046781063079833984},{"text":"Excellent.","start_word":823,"end_word":823,"sentiment":"positive","sentiment_score":0.4973137974739074},{"text":"And, Alright.","start_word":824,"end_word":825,"sentiment":"neutral","sentiment_score":0.29986771941185},{"text":"yeah, fingers crossed fingers Thanks, crossed Jamie.","start_word":826,"end_word":832,"sentiment":"positive","sentiment_score":0.34696289896965027},{"text":"it comes into Sydney tomorrow and we can invoice you all 40. Okay. Alright. No worries. We'll update this. No worries.","start_word":833,"end_word":853,"sentiment":"neutral","sentiment_score":0.21845960191317967},{"text":"Thank Okay. you. Thanks, Cheers. Jamie. Have a Bye. good evening.","start_word":854,"end_word":864,"sentiment":"positive","sentiment_score":0.6024800539016724},{"text":"Bye.","start_word":865,"end_word":865,"sentiment":"neutral","sentiment_score":0.328531950712204},{"text":"You too.","start_word":866,"end_word":867,"sentiment":"positive","sentiment_score":0.3440031409263611},{"text":"Bye bye.","start_word":868,"end_word":869,"sentiment":"neutral","sentiment_score":0.21062374114990232}],"average":{"sentiment":"neutral","sentiment_score":-0.009300114346848572}}}}