{"metadata":{"transaction_key":"deprecated","request_id":"01a114cb-81e7-7823-bfb0-cba00db737ac","sha256":"092ace8b50a9c5d8992da8b1fb138850363b0072d370aa3ffc6726d46b2c6128","created":"2026-10-07T05:17:25.419Z","duration":73.94394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":178,"output_tokens":65},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":205,"output_tokens":205},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":205,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Henry calling from TechnoONE regarding Manifest AI. Hey, Robert. Sorry I missed you, mate. It's Henry calling from TechnoOne. Just wanted to get in touch with you regarding Manifas AI. We've got a really exciting AI framework that's gonna be launching in the construction industry, and I think you'd like to have a look at it. I'll send you through an email with a couple of links just so you can see what we've got going on at the moment, and hopefully, we can book in some time to have a chat. Hope to speak with you soon, mate. Cheers. Bye.","confidence":0.9980469,"words":[{"word":"henry","start":6.7999997,"end":7.2,"confidence":0.9819336,"punctuated_word":"Henry","sentiment":"neutral","sentiment_score":0.09784311801195145},{"word":"calling","start":7.2,"end":7.44,"confidence":0.921875,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.061800334602594376},{"word":"from","start":7.44,"end":7.7599998,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.10035715252161026},{"word":"technoone","start":7.7599998,"end":8.26,"confidence":0.742513,"punctuated_word":"TechnoONE","sentiment":"neutral","sentiment_score":0.14517199993133545},{"word":"regarding","start":8.48,"end":8.96,"confidence":0.9448242,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.11342377960681917},{"word":"manifest","start":8.96,"end":9.46,"confidence":0.70003253,"punctuated_word":"Manifest","sentiment":"neutral","sentiment_score":0.1976372003555298},{"word":"ai","start":9.599999,"end":10.099999,"confidence":0.9343262,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.13469953835010529},{"word":"hey","start":48.995,"end":49.234997,"confidence":0.8005371,"punctuated_word":"Hey,","sentiment":"neutral","sentiment_score":0.06005555018782616},{"word":"robert","start":49.234997,"end":49.714996,"confidence":0.99072266,"punctuated_word":"Robert.","sentiment":"neutral","sentiment_score":0.05606648325920105},{"word":"sorry","start":49.714996,"end":49.954998,"confidence":0.99902344,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.06261558830738068},{"word":"i","start":49.954998,"end":50.034996,"confidence":0.6401367,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.023107782006263733},{"word":"missed","start":50.034996,"end":50.274998,"confidence":0.9941406,"punctuated_word":"missed","sentiment":"neutral","sentiment_score":-0.013220608234405518},{"word":"you","start":50.274998,"end":50.354996,"confidence":0.97387695,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.04993445798754692},{"word":"mate","start":50.354996,"end":50.594997,"confidence":0.9980469,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.03067171946167946},{"word":"it's","start":50.594997,"end":51.074997,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.21850121021270752},{"word":"henry","start":51.074997,"end":51.554996,"confidence":0.9038086,"punctuated_word":"Henry","sentiment":"neutral","sentiment_score":0.2172749787569046},{"word":"calling","start":51.554996,"end":51.875,"confidence":0.9892578,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.18782539665699005},{"word":"from","start":51.875,"end":52.114998,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2252531796693802},{"word":"technoone","start":52.114998,"end":52.614998,"confidence":0.7104492,"punctuated_word":"TechnoOne.","sentiment":"neutral","sentiment_score":0.1553988754749298},{"word":"just","start":52.914997,"end":53.155,"confidence":0.91748047,"punctuated_word":"Just","sentiment":"positive","sentiment_score":0.4245370924472809},{"word":"wanted","start":53.155,"end":53.394997,"confidence":0.9970703,"punctuated_word":"wanted","sentiment":"positive","sentiment_score":0.4269421696662903},{"word":"to","start":53.394997,"end":53.554996,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.39629754424095154},{"word":"get","start":53.554996,"end":53.714996,"confidence":1.0,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.3891017138957978},{"word":"in","start":53.714996,"end":53.875,"confidence":1.0,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.39273375272750854},{"word":"touch","start":53.875,"end":54.034996,"confidence":0.99902344,"punctuated_word":"touch","sentiment":"positive","sentiment_score":0.4277355372905731},{"word":"with","start":54.034996,"end":54.274998,"confidence":0.99902344,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.5523998141288757},{"word":"you","start":54.274998,"end":54.515,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4831985831260681},{"word":"regarding","start":54.515,"end":54.914997,"confidence":1.0,"punctuated_word":"regarding","sentiment":"positive","sentiment_score":0.3804045021533966},{"word":"manifas","start":54.914997,"end":55.414997,"confidence":0.5834961,"punctuated_word":"Manifas","sentiment":"positive","sentiment_score":0.4676477909088135},{"word":"ai","start":55.63,"end":56.13,"confidence":0.9589844,"punctuated_word":"AI.","sentiment":"positive","sentiment_score":0.4301599860191345},{"word":"we've","start":56.510002,"end":56.75,"confidence":0.9477539,"punctuated_word":"We've","sentiment":"positive","sentiment_score":0.6578875780105591},{"word":"got","start":56.75,"end":56.91,"confidence":1.0,"punctuated_word":"got","sentiment":"positive","sentiment_score":0.6758353114128113},{"word":"a","start":56.91,"end":56.99,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6806150674819946},{"word":"really","start":56.99,"end":57.31,"confidence":1.0,"punctuated_word":"really","sentiment":"positive","sentiment_score":0.7232891917228699},{"word":"exciting","start":57.31,"end":57.81,"confidence":1.0,"punctuated_word":"exciting","sentiment":"positive","sentiment_score":0.6886664628982544},{"word":"ai","start":58.190002,"end":58.59,"confidence":0.9707031,"punctuated_word":"AI","sentiment":"positive","sentiment_score":0.6096729040145874},{"word":"framework","start":58.59,"end":59.09,"confidence":0.72558594,"punctuated_word":"framework","sentiment":"positive","sentiment_score":0.6226838827133179},{"word":"that's","start":59.23,"end":59.47,"confidence":0.86206055,"punctuated_word":"that's","sentiment":"positive","sentiment_score":0.5960457921028137},{"word":"gonna","start":59.47,"end":59.71,"confidence":0.88671875,"punctuated_word":"gonna","sentiment":"positive","sentiment_score":0.646096408367157},{"word":"be","start":59.71,"end":59.79,"confidence":0.9941406,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.5638927817344666},{"word":"launching","start":59.79,"end":60.190002,"confidence":0.99902344,"punctuated_word":"launching","sentiment":"positive","sentiment_score":0.5734023451805115},{"word":"in","start":60.190002,"end":60.27,"confidence":0.9980469,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.5791879296302795},{"word":"the","start":60.27,"end":60.350002,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5887053608894348},{"word":"construction","start":60.350002,"end":60.83,"confidence":1.0,"punctuated_word":"construction","sentiment":"positive","sentiment_score":0.33342444896698},{"word":"industry","start":60.83,"end":61.15,"confidence":0.9692383,"punctuated_word":"industry,","sentiment":"positive","sentiment_score":0.4608590602874756},{"word":"and","start":61.15,"end":61.31,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.39868786931037903},{"word":"i","start":61.31,"end":61.39,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4076107442378998},{"word":"think","start":61.39,"end":61.550003,"confidence":1.0,"punctuated_word":"think","sentiment":"positive","sentiment_score":0.4337277412414551},{"word":"you'd","start":61.550003,"end":61.71,"confidence":0.98999023,"punctuated_word":"you'd","sentiment":"positive","sentiment_score":0.4028089046478271},{"word":"like","start":61.71,"end":61.95,"confidence":0.99902344,"punctuated_word":"like","sentiment":"positive","sentiment_score":0.4437682926654816},{"word":"to","start":61.95,"end":62.030003,"confidence":0.9980469,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.42820167541503906},{"word":"have","start":62.030003,"end":62.11,"confidence":0.99902344,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.4392302930355072},{"word":"a","start":62.11,"end":62.190002,"confidence":0.97509766,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4415953457355499},{"word":"look","start":62.190002,"end":62.350002,"confidence":1.0,"punctuated_word":"look","sentiment":"positive","sentiment_score":0.457132488489151},{"word":"at","start":62.350002,"end":62.43,"confidence":1.0,"punctuated_word":"at","sentiment":"positive","sentiment_score":0.5491938591003418},{"word":"it","start":62.43,"end":62.93,"confidence":1.0,"punctuated_word":"it.","sentiment":"positive","sentiment_score":0.489778995513916},{"word":"i'll","start":63.15,"end":63.31,"confidence":0.951416,"punctuated_word":"I'll","sentiment":"positive","sentiment_score":0.3438555896282196},{"word":"send","start":63.31,"end":63.550003,"confidence":1.0,"punctuated_word":"send","sentiment":"positive","sentiment_score":0.34439295530319214},{"word":"you","start":63.550003,"end":63.71,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.31433820724487305},{"word":"through","start":63.71,"end":63.870003,"confidence":0.9951172,"punctuated_word":"through","sentiment":"positive","sentiment_score":0.3558900058269501},{"word":"an","start":63.870003,"end":64.11,"confidence":0.99902344,"punctuated_word":"an","sentiment":"positive","sentiment_score":0.34381094574928284},{"word":"email","start":64.11,"end":64.43,"confidence":1.0,"punctuated_word":"email","sentiment":"positive","sentiment_score":0.34046319127082825},{"word":"with","start":64.43,"end":64.590004,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.29322150349617004},{"word":"a","start":64.590004,"end":64.67,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.3147420883178711},{"word":"couple","start":64.67,"end":64.91,"confidence":1.0,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.3159484267234802},{"word":"of","start":64.91,"end":65.07,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.32050275802612305},{"word":"links","start":65.07,"end":65.34894,"confidence":0.99609375,"punctuated_word":"links","sentiment":"neutral","sentiment_score":0.27942585945129395},{"word":"just","start":65.34894,"end":65.42894,"confidence":0.89208984,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2678203582763672},{"word":"so","start":65.42894,"end":65.50894,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2853253185749054},{"word":"you","start":65.50894,"end":65.66894,"confidence":0.90527344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.28588852286338806},{"word":"can","start":65.66894,"end":65.74894,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.3013809323310852},{"word":"see","start":65.74894,"end":65.82894,"confidence":0.99902344,"punctuated_word":"see","sentiment":"positive","sentiment_score":0.3375576138496399},{"word":"what","start":65.82894,"end":66.06894,"confidence":1.0,"punctuated_word":"what","sentiment":"positive","sentiment_score":0.3815310001373291},{"word":"we've","start":66.06894,"end":66.46894,"confidence":0.9875488,"punctuated_word":"we've","sentiment":"positive","sentiment_score":0.35516923666000366},{"word":"got","start":66.46894,"end":66.62894,"confidence":1.0,"punctuated_word":"got","sentiment":"positive","sentiment_score":0.3893156349658966},{"word":"going","start":66.62894,"end":66.868935,"confidence":1.0,"punctuated_word":"going","sentiment":"positive","sentiment_score":0.3933122456073761},{"word":"on","start":66.868935,"end":67.02894,"confidence":0.99902344,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.4187089502811432},{"word":"at","start":67.02894,"end":67.188934,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.29747283458709717},{"word":"the","start":67.188934,"end":67.268936,"confidence":0.99902344,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.34509941935539246},{"word":"moment","start":67.268936,"end":67.768936,"confidence":0.7910156,"punctuated_word":"moment,","sentiment":"positive","sentiment_score":0.33930110931396484},{"word":"and","start":67.82894,"end":68.06894,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.30696606636047363},{"word":"hopefully","start":68.06894,"end":68.46894,"confidence":0.60498047,"punctuated_word":"hopefully,","sentiment":"neutral","sentiment_score":0.3321794271469116},{"word":"we","start":68.46894,"end":68.548935,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.38111141324043274},{"word":"can","start":68.548935,"end":68.78894,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.3950951397418976},{"word":"book","start":68.78894,"end":68.94894,"confidence":0.99316406,"punctuated_word":"book","sentiment":"positive","sentiment_score":0.42641931772232056},{"word":"in","start":68.94894,"end":69.02894,"confidence":0.96240234,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.3792807161808014},{"word":"some","start":69.02894,"end":69.268936,"confidence":0.96777344,"punctuated_word":"some","sentiment":"positive","sentiment_score":0.42027729749679565},{"word":"time","start":69.268936,"end":69.50894,"confidence":1.0,"punctuated_word":"time","sentiment":"positive","sentiment_score":0.4933916926383972},{"word":"to","start":69.50894,"end":69.588936,"confidence":0.97314453,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4237536489963531},{"word":"have","start":69.588936,"end":69.74894,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.4370928108692169},{"word":"a","start":69.74894,"end":69.82894,"confidence":0.9980469,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.38009804487228394},{"word":"chat","start":69.82894,"end":70.14894,"confidence":1.0,"punctuated_word":"chat.","sentiment":"positive","sentiment_score":0.4206234812736511},{"word":"hope","start":70.14894,"end":70.38894,"confidence":0.97509766,"punctuated_word":"Hope","sentiment":"positive","sentiment_score":0.5520745515823364},{"word":"to","start":70.38894,"end":70.46894,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4534265100955963},{"word":"speak","start":70.46894,"end":70.70894,"confidence":1.0,"punctuated_word":"speak","sentiment":"positive","sentiment_score":0.625573456287384},{"word":"with","start":70.70894,"end":70.78894,"confidence":0.99902344,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.667273759841919},{"word":"you","start":70.78894,"end":70.94894,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5762902498245239},{"word":"soon","start":70.94894,"end":71.188934,"confidence":0.9707031,"punctuated_word":"soon,","sentiment":"positive","sentiment_score":0.6166850328445435},{"word":"mate","start":71.188934,"end":71.588936,"confidence":0.9807129,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.5431772470474243},{"word":"cheers","start":71.588936,"end":71.98894,"confidence":0.99902344,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.5586352348327637},{"word":"bye","start":71.98894,"end":72.48894,"confidence":0.9951172,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.24183085560798645}],"paragraphs":{"transcript":"\nHenry calling from TechnoONE regarding Manifest AI. Hey, Robert. Sorry I missed you, mate. It's Henry calling from TechnoOne. Just wanted to get in touch with you regarding Manifas AI.\n\nWe've got a really exciting AI framework that's gonna be launching in the construction industry, and I think you'd like to have a look at it. I'll send you through an email with a couple of links just so you can see what we've got going on at the moment, and hopefully, we can book in some time to have a chat. Hope to speak with you soon, mate. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Henry calling from TechnoONE regarding Manifest AI.","start":6.7999997,"end":10.099999,"sentiment":"neutral","sentiment_score":0.12156187476856369},{"text":"Hey, Robert.","start":48.995,"end":49.714996,"sentiment":"neutral","sentiment_score":0.0580610167235136},{"text":"Sorry I missed you, mate.","start":49.714996,"end":50.594997,"sentiment":"neutral","sentiment_score":-0.0036675602197647093},{"text":"It's Henry calling from TechnoOne.","start":50.594997,"end":52.614998,"sentiment":"neutral","sentiment_score":0.20085072815418242},{"text":"Just wanted to get in touch with you regarding Manifas AI.","start":52.914997,"end":56.13,"sentiment":"positive","sentiment_score":0.4337416806004264}],"sentiment":"neutral","sentiment_score":0.22413764943679174,"num_words":30,"start":6.7999997,"end":56.13},{"sentences":[{"text":"We've got a really exciting AI framework that's gonna be launching in the construction industry, and I think you'd like to have a look at it.","start":56.510002,"end":62.93,"sentiment":"positive","sentiment_score":0.5343077205694639},{"text":"I'll send you through an email with a couple of links just so you can see what we've got going on at the moment, and hopefully, we can book in some time to have a chat.","start":63.15,"end":70.14894,"sentiment":"positive","sentiment_score":0.3544656601217058},{"text":"Hope to speak with you soon, mate.","start":70.14894,"end":71.588936,"sentiment":"positive","sentiment_score":0.5763572582176754},{"text":"Cheers.","start":71.588936,"end":71.98894,"sentiment":"positive","sentiment_score":0.5586352348327637},{"text":"Bye.","start":71.98894,"end":72.48894,"sentiment":"neutral","sentiment_score":0.24183085560798645}],"sentiment":"positive","sentiment_score":0.44348917460777393,"num_words":71,"start":56.510002,"end":72.48894}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Henry. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"hi","start":0.24,"end":0.48,"confidence":0.9770508,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.05069923400878906},{"word":"if","start":0.48,"end":0.79999995,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.047436922788619995},{"word":"you","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.041706036776304245},{"word":"record","start":0.96,"end":1.4399999,"confidence":0.99902344,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.02868826687335968},{"word":"your","start":1.4399999,"end":1.5999999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04074626415967941},{"word":"name","start":1.5999999,"end":1.92,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.03264568746089935},{"word":"and","start":1.92,"end":2.1599998,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04121607169508934},{"word":"reason","start":2.1599998,"end":2.48,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.0413806289434433},{"word":"for","start":2.48,"end":2.72,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04297799989581108},{"word":"calling","start":2.72,"end":3.22,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.044852063059806824},{"word":"i'll","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.056425388902425766},{"word":"see","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.056141216307878494},{"word":"if","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04619316756725311},{"word":"this","start":4.08,"end":4.3199997,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.030376121401786804},{"word":"person","start":4.3199997,"end":4.72,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.03101191110908985},{"word":"is","start":4.72,"end":4.88,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03141920641064644},{"word":"available","start":4.88,"end":5.38,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.04707049950957298},{"word":"thanks","start":16.635,"end":17.035,"confidence":0.9975586,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.47248324751853943},{"word":"henry","start":17.035,"end":17.535,"confidence":1.0,"punctuated_word":"Henry.","sentiment":"neutral","sentiment_score":0.3272782266139984},{"word":"please","start":17.915,"end":18.315,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.06544362008571625},{"word":"stay","start":18.315,"end":18.715,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.04417870938777923},{"word":"on","start":18.715,"end":18.875,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0826394259929657},{"word":"the","start":18.875,"end":18.955,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13752299547195437},{"word":"line","start":18.955,"end":19.455,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.00604131817817688},{"word":"i'm","start":41.04,"end":41.36,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.18212804198265076},{"word":"sorry","start":41.36,"end":41.86,"confidence":0.9914551,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.19030773639678955},{"word":"this","start":41.92,"end":42.16,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.296337753534317},{"word":"person","start":42.16,"end":42.56,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.2353748381137848},{"word":"is","start":42.56,"end":42.72,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.21944251656532288},{"word":"not","start":42.72,"end":42.96,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.23741179704666135},{"word":"available","start":42.96,"end":43.46,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.2360576689243317},{"word":"if","start":43.825,"end":43.985,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.12511463463306427},{"word":"you","start":43.985,"end":44.145,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09077337384223938},{"word":"would","start":44.145,"end":44.305,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.08253175765275955},{"word":"like","start":44.305,"end":44.545002,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.0836615189909935},{"word":"to","start":44.545002,"end":44.705,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10608907043933868},{"word":"leave","start":44.705,"end":44.945,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.09376572072505952},{"word":"an","start":44.945,"end":45.105,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.09119167923927309},{"word":"additional","start":45.105,"end":45.505,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.08294346928596497},{"word":"message","start":45.505,"end":46.005,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.11544861644506454},{"word":"please","start":46.145,"end":46.465,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.1362735629081726},{"word":"reply","start":46.465,"end":46.865,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.142182394862175},{"word":"after","start":46.865,"end":47.185,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.11043128371238708},{"word":"the","start":47.185,"end":47.265,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1324383169412613},{"word":"tone","start":47.265,"end":47.765,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.10555512458086014}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Henry. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.05069923400878906},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":5.38,"sentiment":"neutral","sentiment_score":0.04126796580385417},{"text":"Thanks, Henry.","start":16.635,"end":17.535,"sentiment":"positive","sentiment_score":0.3998807370662689},{"text":"Please stay on the line.","start":17.915,"end":19.455,"sentiment":"neutral","sentiment_score":0.06474868655204773},{"text":"I'm sorry.","start":41.04,"end":41.86,"sentiment":"neutral","sentiment_score":-0.18621788918972015}],"sentiment":"neutral","sentiment_score":0.05623291597629969,"num_words":26,"start":0.24,"end":41.86},{"sentences":[{"text":"This person is not available.","start":41.92,"end":43.46,"sentiment":"neutral","sentiment_score":-0.24492491483688356},{"text":"If you would like to leave an additional message, please reply after the tone.","start":43.825,"end":47.765,"sentiment":"neutral","sentiment_score":-0.10702860887561526}],"sentiment":"neutral","sentiment_score":-0.14331711044437007,"num_words":19,"start":41.92,"end":47.765}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Henry calling from TechnoONE regarding Manifest AI.\n\nChannel 1: Thanks, Henry. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hey, Robert. Sorry I missed you, mate. It's Henry calling from TechnoOne. Just wanted to get in touch with you regarding Manifas AI. We've got a really exciting AI framework that's gonna be launching in the construction industry, and I think you'd like to have a look at it.\n\nI'll send you through an email with a couple of links just so you can see what we've got going on at the moment, and hopefully, we can book in some time to have a chat. Hope to speak with you soon, mate. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.05069923400878906},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":5.38,"sentiment":"neutral","sentiment_score":0.04126796580385417}],"sentiment":"neutral","sentiment_score":0.041822746286497396,"channel":1,"num_words":17,"start":0.24,"end":5.38},{"sentences":[{"text":"Henry calling from TechnoONE regarding Manifest AI.","start":6.7999997,"end":10.099999,"sentiment":"neutral","sentiment_score":0.12156187476856369}],"sentiment":"neutral","sentiment_score":0.12156187476856369,"channel":0,"num_words":7,"start":6.7999997,"end":10.099999},{"sentences":[{"text":"Thanks, Henry.","start":16.635,"end":17.535,"sentiment":"positive","sentiment_score":0.3998807370662689},{"text":"Please stay on the line.","start":17.915,"end":19.455,"sentiment":"neutral","sentiment_score":0.06474868655204773},{"text":"I'm sorry.","start":41.04,"end":41.86,"sentiment":"neutral","sentiment_score":-0.18621788918972015},{"text":"This person is not available.","start":41.92,"end":43.46,"sentiment":"neutral","sentiment_score":-0.24492491483688356},{"text":"If you would like to leave an additional message, please reply after the tone.","start":43.825,"end":47.765,"sentiment":"neutral","sentiment_score":-0.10702860887561526}],"sentiment":"neutral","sentiment_score":-0.07042699892606054,"channel":1,"num_words":28,"start":16.635,"end":47.765},{"sentences":[{"text":"Hey, Robert.","start":48.995,"end":49.714996,"sentiment":"neutral","sentiment_score":0.0580610167235136},{"text":"Sorry I missed you, mate.","start":49.714996,"end":50.594997,"sentiment":"neutral","sentiment_score":-0.0036675602197647093},{"text":"It's Henry calling from TechnoOne.","start":50.594997,"end":52.614998,"sentiment":"neutral","sentiment_score":0.20085072815418242},{"text":"Just wanted to get in touch with you regarding Manifas AI.","start":52.914997,"end":56.13,"sentiment":"positive","sentiment_score":0.4337416806004264},{"text":"We've got a really exciting AI framework that's gonna be launching in the construction industry, and I think you'd like to have a look at it.","start":56.510002,"end":62.93,"sentiment":"positive","sentiment_score":0.5343077205694639}],"sentiment":"positive","sentiment_score":0.4033713692761197,"channel":0,"num_words":49,"start":48.995,"end":62.93},{"sentences":[{"text":"I'll send you through an email with a couple of links just so you can see what we've got going on at the moment, and hopefully, we can book in some time to have a chat.","start":63.15,"end":70.14894,"sentiment":"positive","sentiment_score":0.3544656601217058},{"text":"Hope to speak with you soon, mate.","start":70.14894,"end":71.588936,"sentiment":"positive","sentiment_score":0.5763572582176754},{"text":"Cheers.","start":71.588936,"end":71.98894,"sentiment":"positive","sentiment_score":0.5586352348327637},{"text":"Bye.","start":71.98894,"end":72.48894,"sentiment":"neutral","sentiment_score":0.24183085560798645}],"sentiment":"positive","sentiment_score":0.39101623694101967,"channel":0,"num_words":45,"start":63.15,"end":72.48894}]},"summary":{"result":"success","short":"A representative from TechnoONE, Henry, calls a customer named Henry who is not available. Henry leaves a message for Henry regarding a potential AI framework for construction, and offers to send an email with links to see what they have going on. He also invites Henry to book an appointment and promises to speak with him soon."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Henry calling from TechnoONE regarding Manifest AI.","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":0.07094225287437439},{"text":"Thanks, Henry.","start_word":24,"end_word":25,"sentiment":"positive","sentiment_score":0.3998807370662689},{"text":"Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hey, Robert. Sorry I missed you, mate. It's Henry calling from TechnoOne.","start_word":26,"end_word":63,"sentiment":"neutral","sentiment_score":-0.03170640766620636},{"text":"Just wanted to get in touch with you regarding Manifas AI. We've got a really exciting AI framework that's gonna be launching in the construction industry, and I think you'd like to have a look at it. I'll send you through an email with a couple of links just so you can see what we've got going on at the moment, and hopefully, we can book in some time to have a chat. Hope to speak with you soon, mate. Cheers.","start_word":64,"end_word":144,"sentiment":"positive","sentiment_score":0.454606294631958},{"text":"Bye.","start_word":145,"end_word":145,"sentiment":"neutral","sentiment_score":0.32144320011138916}],"average":{"sentiment":"neutral","sentiment_score":0.26172730980849845}}}}