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Good afternoon. Josephine, it's Ronald from Cloud Solution IT. How are you doing today? Alright.\n\nOkay. That's wonderful. Okay. Josephine, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.\n\nName of the company again, Joseph, and it's cloud solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery. Alright. Is that your parent company?\n\nOr alright. Okay. So they did you're the ones making decision when it comes to your IT requirements. Alright. Got it.\n\nThat that would be okay. No. No worries. Thank you, Josephine. Alright.\n\nAlright. Thank you. Thank you. 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Do good things. Yes. Yes. What's up? Yeah. Yeah. Like yeah. Like I said, I think we don't look after clouds anymore. It's really up to Sunitax. They're the one who makes decisions. I don't. So you probably have to go to them. It's a government company, and they all go to one. So, yeah, so I won't be able to help you with that. So sorry. Okay. Yeah. Yes. They're the ones who make the order decisions we don't. Okay? Sorry about that. Okay? Thank you. Thank you. No worries. 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Good afternoon. Josephine, it's Ronald\n\nChannel 1: down?\n\nChannel 0: from Cloud Solution IT. How are you doing today?\n\nChannel 1: Do good things.\n\nChannel 0: Alright. Okay. That's wonderful.\n\nChannel 1: Yes. Yes. What's up?\n\nChannel 0: Okay. Josephine, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Joseph, and it's cloud solution IT. We are a managed service provider.\n\nWe are also Microsoft trusted partner providing services for cloud solution,\n\nChannel 1: Yeah.\n\nChannel 0: cybersecurity, backup\n\nChannel 1: Yeah.\n\nChannel 0: and\n\nChannel 1: Like\n\nChannel 0: recovery.\n\nChannel 1: yeah. Like I said, I think we don't look after clouds anymore. It's really up to Sunitax. They're the one who makes decisions. I don't.\n\nChannel 0: Alright.\n\nChannel 1: So you probably\n\nChannel 0: Is\n\nChannel 1: have\n\nChannel 0: that\n\nChannel 1: to go\n\nChannel 0: your\n\nChannel 1: to them.\n\nChannel 0: parent company? Or\n\nChannel 1: It's\n\nChannel 0: alright.\n\nChannel 1: a government company, and they all go to one. So, yeah, so I won't be able to help you with that. So sorry.\n\nChannel 0: Okay. So they did you're\n\nChannel 1: Okay.\n\nChannel 0: the ones making decision when it comes to your\n\nChannel 1: Yeah.\n\nChannel 0: IT requirements.\n\nChannel 1: Yes. They're the ones who make the order decisions we don't. Okay?\n\nChannel 0: Alright.\n\nChannel 1: Sorry about that.\n\nChannel 0: Got it.\n\nChannel 1: Okay?\n\nChannel 0: That that\n\nChannel 1: Thank\n\nChannel 0: would be\n\nChannel 1: you.\n\nChannel 0: okay. No. No worries. Thank you, Josephine.\n\nChannel 1: Thank you. No worries. Bye.\n\nChannel 0: Alright. Alright. Thank you. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"You charged the crown","start":0.16,"end":1.38,"sentiment":"neutral","sentiment_score":0.01636311737820506}],"sentiment":"neutral","sentiment_score":0.01636311737820506,"channel":1,"num_words":4,"start":0.16,"end":1.38},{"sentences":[{"text":"Yeah.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.09064993262290956},{"text":"Good afternoon.","start":3.12,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.30721379816532135},{"text":"Josephine, it's 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Ronald explains that they no longer provide cloud solutions and instead focuses on managed services, including cybersecurity, backup, and recovery. He apologizes for not being able to assist Josephine with her request and ends the call."},"intents":{"segments":[{"text":"Josephine, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":32,"end_word":82,"intents":[{"intent":"Arrange meeting","confidence_score":0.07952879},{"intent":"Introduce company","confidence_score":0.10979562}]}]},"sentiments":{"segments":[{"text":"You charged the crown Yeah. Good afternoon. Josephine, it's Ronald down? from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.1730150282382965},{"text":"Do good things. Alright. Okay. That's wonderful.","start_word":20,"end_word":26,"sentiment":"positive","sentiment_score":0.5424631834030151},{"text":"Yes. Yes. What's up? Okay. Josephine, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Joseph, and it's cloud solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, Yeah. cybersecurity, backup Yeah. and Like recovery. yeah. Like I said, I think we don't look after clouds anymore. It's really up to Sunitax. They're the one who makes decisions. I don't. Alright. So you probably Is have that to go your to them. parent company? Or It's alright. a government company, and they all go to one. So, yeah, so I won't be able to help you with that. So sorry. Okay. So they did you're Okay. the ones making decision when it comes to your Yeah. IT requirements. Yes. They're the ones who make the order decisions we don't. Okay? Alright. Sorry about that. Got it. Okay? That that Thank would be you. okay. No. No worries. Thank you, Josephine. Thank you. No worries. Bye. Alright. Alright. Thank you. Thank you. Bye bye.","start_word":27,"end_word":245,"sentiment":"neutral","sentiment_score":-0.008778402581810951}],"average":{"sentiment":"neutral","sentiment_score":0.026808971248260916}}}}