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This is Melissa from Airtel account.\n\nChannel 1: How you going?\n\nChannel 0: Hi. How are you? I'm speaking to Bryden Skar.\n\nChannel 1: Yep.\n\nChannel 0: Hi, Bryden. I just wanted to let you know that we sent you the email attaching your express delivery invoice and the\n\nChannel 1: Yep.\n\nChannel 0: payment instructions. Once the you have the opportunity, kindly process the payment. And then if you need any assistance, just let us know. Okay? But the instructions how to process the payment were included from the email.\n\nChannel 1: Yeah. Perfect. I'll pay now.\n\nChannel 0: Sure. Thank you. Have a good one, and\n\nChannel 1: Thank\n\nChannel 0: be\n\nChannel 1: you.\n\nChannel 0: safe. Bye.\n\nChannel 1: Alright. 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know.","start":25.695,"end":28.320002,"sentiment":"neutral","sentiment_score":0.050319607284936035},{"text":"Okay?","start":28.320002,"end":28.560001,"sentiment":"neutral","sentiment_score":0.034344468265771866},{"text":"But the instructions how to process the payment were included from the email.","start":28.560001,"end":33.620003,"sentiment":"neutral","sentiment_score":0.024395818034043677}],"sentiment":"neutral","sentiment_score":0.04513856526967641,"channel":0,"num_words":37,"start":20.095,"end":33.620003},{"sentences":[{"text":"Yeah.","start":34.17,"end":34.49,"sentiment":"neutral","sentiment_score":0.2762245833873749},{"text":"Perfect.","start":34.49,"end":34.89,"sentiment":"positive","sentiment_score":0.6534023284912109},{"text":"I'll pay 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you.","start":39.584938,"end":40.244938,"sentiment":"neutral","sentiment_score":0.21696649491786957}],"sentiment":"neutral","sentiment_score":0.22093850374221802,"channel":1,"num_words":3,"start":39.26494,"end":40.244938}]},"summary":{"result":"success","short":"The representative from Airtel account, Melissa, called the customer, Bryden Skar, to inform him that they have sent him an email with his express delivery invoice and payment instructions. She advises him to process the payment once he has the opportunity and offers assistance if needed. The call ends with Melissa thanking Bryden and saying goodbye."},"intents":{"segments":[{"text":"Once the you have the opportunity, kindly process the payment. And then if you need any assistance, just let us know. Okay? But the instructions how to process the payment were included from the email. Yeah.","start_word":45,"end_word":80,"intents":[{"intent":"Update payment instructions","confidence_score":0.006511587}]}]},"sentiments":{"segments":[{"text":"Hi. This is Melissa from Airtel account. How you going? Hi. How are you? I'm speaking to Bryden Skar. Yep. Hi, Bryden. I just wanted to let you know that we sent you the email attaching your express delivery invoice and the Yep. payment instructions. Once the you have the opportunity, kindly process the payment. And then if you need any assistance, just let us know. Okay? But the instructions how to process the payment were included from the email. Yeah.","start_word":0,"end_word":80,"sentiment":"neutral","sentiment_score":0.07536139339208603},{"text":"Perfect. I'll pay now. Sure. Thank you. Have a good one, and Thank be you. safe.","start_word":81,"end_word":96,"sentiment":"positive","sentiment_score":0.600918710231781},{"text":"Bye. Alright. See you.","start_word":97,"end_word":100,"sentiment":"neutral","sentiment_score":0.2542361617088318}],"average":{"sentiment":"neutral","sentiment_score":0.17926860990978422}}}}