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So I suggest you contact them directly because they are the one who have your account.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.18745484948158264},{"text":"Good afternoon.","start":2.0,"end":2.82,"sentiment":"positive","sentiment_score":0.44047047197818756},{"text":"This is Maureen from Airtel tech support.","start":2.8799999,"end":5.54,"sentiment":"positive","sentiment_score":0.4050792413098471},{"text":"How can I assist you today?","start":6.0,"end":7.3799996,"sentiment":"positive","sentiment_score":0.4555638978878657},{"text":"Mhmm.","start":10.559999,"end":11.059999,"sentiment":"neutral","sentiment_score":0.013949759304523468}],"sentiment":"positive","sentiment_score":0.3912519781905062,"num_words":17,"start":1.5999999,"end":11.059999},{"sentences":[{"text":"Mhmm.","start":11.92,"end":12.42,"sentiment":"neutral","sentiment_score":0.007270678877830505},{"text":"Mhmm.","start":26.404999,"end":26.904999,"sentiment":"neutral","sentiment_score":-0.00419742614030838},{"text":"Mhmm.","start":52.195,"end":52.695,"sentiment":"neutral","sentiment_score":0.008326034061610699},{"text":"Okay.","start":53.715,"end":54.215,"sentiment":"neutral","sentiment_score":0.005434309598058462},{"text":"May I know where did you register this number?","start":54.675,"end":57.095,"sentiment":"neutral","sentiment_score":0.00422468791819281}],"sentiment":"neutral","sentiment_score":0.004219675973917429,"num_words":13,"start":11.92,"end":57.095},{"sentences":[{"text":"Is it here in Australia?","start":57.260002,"end":58.64,"sentiment":"neutral","sentiment_score":0.0027091179974377154},{"text":"Mhmm.","start":68.7,"end":68.78,"sentiment":"neutral","sentiment_score":-0.026002736762166023},{"text":"Sorry.","start":68.78,"end":69.1,"sentiment":"neutral","sentiment_score":-0.057475246489048},{"text":"Can you repeat what you say?","start":69.1,"end":70.8,"sentiment":"neutral","sentiment_score":-0.06041271798312664},{"text":"Mhmm.","start":77.345,"end":77.845,"sentiment":"neutral","sentiment_score":-0.005920360796153545}],"sentiment":"neutral","sentiment_score":-0.031309218711352775,"num_words":14,"start":57.260002,"end":77.845},{"sentences":[{"text":"Okay.","start":80.784996,"end":81.284996,"sentiment":"neutral","sentiment_score":-0.002461811527609825},{"text":"I see.","start":83.104996,"end":83.505,"sentiment":"neutral","sentiment_score":-0.005645085591822863},{"text":"So it's from Airtel, India?","start":83.505,"end":86.485,"sentiment":"neutral","sentiment_score":-0.003151864558458328},{"text":"Okay.","start":89.84,"end":90.159996,"sentiment":"neutral","sentiment_score":0.0682089775800705},{"text":"Thank you for confirming.","start":90.159996,"end":91.299995,"sentiment":"neutral","sentiment_score":0.2745568975806236}],"sentiment":"neutral","sentiment_score":0.08745578941530906,"num_words":13,"start":80.784996,"end":91.299995},{"sentences":[{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start":91.68,"end":96.1,"sentiment":"neutral","sentiment_score":-0.09749037230556662},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":96.88,"end":104.335,"sentiment":"negative","sentiment_score":-0.5266929616530737},{"text":"So I suggest you contact them directly because they are the one who have your account.","start":105.034996,"end":111.215,"sentiment":"neutral","sentiment_score":-0.10211272700689733}],"sentiment":"neutral","sentiment_score":-0.2708149119383759,"num_words":45,"start":91.68,"end":111.215}]}}]},{"alternatives":[{"transcript":"Hello. I'm Aksha. I have a number in Airtel. Yeah. I currently live in the other country. So my actually, the SIM is in the post pay. It is with, like, the family plan post pay, but my Airtel SIM is not it's like the incoming services are off. So I need to, like, activate it and recharge international roaming. So I need incoming services enabled. Can you do that for me? No. This is my actually, this is my Australian number. Can I say you the Indian number? I have I have called you with my Australian number. I need to activate Indian numbers. So should I say the number? Yeah. Okay. 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I'm Aksha. I have a number in Airtel. Yeah. I currently live in the other country.\n\nSo my actually, the SIM is in the post pay. It is with, like, the family plan post pay, but my Airtel SIM is not it's like the incoming services are off. So I need to, like, activate it and recharge international roaming. So I need incoming services enabled. Can you do that for me?\n\nNo. This is my actually, this is my Australian number. Can I say you the Indian number? I have I have called you with my Australian number. I need to activate Indian numbers.\n\nSo should I say the number? Yeah. Okay. Okay.","paragraphs":[{"sentences":[{"text":"Hello.","start":8.72,"end":9.22,"sentiment":"neutral","sentiment_score":0.03799128159880638},{"text":"I'm Aksha.","start":9.76,"end":10.58,"sentiment":"neutral","sentiment_score":0.033811626955866814},{"text":"I have a number in Airtel.","start":11.84,"end":14.58,"sentiment":"neutral","sentiment_score":0.009470340795814991},{"text":"Yeah.","start":16.815,"end":17.315,"sentiment":"neutral","sentiment_score":0.009886320680379868},{"text":"I currently live in the other country.","start":17.775,"end":20.675,"sentiment":"neutral","sentiment_score":-0.005587066656776837}],"sentiment":"neutral","sentiment_score":0.007836084374610116,"num_words":17,"start":8.72,"end":20.675},{"sentences":[{"text":"So my actually, the SIM is in the post pay.","start":20.895,"end":25.075,"sentiment":"neutral","sentiment_score":-0.021313157863914967},{"text":"It is with, like, the family plan post pay, but my Airtel SIM is not it's like the incoming services are off.","start":27.98,"end":40.96,"sentiment":"neutral","sentiment_score":-0.06450030935758894},{"text":"So I need to, like, activate it and recharge international roaming.","start":41.345,"end":48.704998,"sentiment":"neutral","sentiment_score":-0.016822981224818664},{"text":"So I need incoming services enabled.","start":48.704998,"end":51.285,"sentiment":"neutral","sentiment_score":-0.005674556518594424},{"text":"Can you do that for me?","start":51.345,"end":52.805,"sentiment":"neutral","sentiment_score":0.027933575212955475}],"sentiment":"neutral","sentiment_score":-0.030611583014780824,"num_words":55,"start":20.895,"end":52.805},{"sentences":[{"text":"No.","start":59.95,"end":60.27,"sentiment":"neutral","sentiment_score":-0.08533833175897598},{"text":"This is my actually, this is my Australian number.","start":60.27,"end":63.010002,"sentiment":"neutral","sentiment_score":-0.04951500271757444},{"text":"Can I say you the Indian number?","start":63.23,"end":65.49,"sentiment":"neutral","sentiment_score":-0.037810406514576504},{"text":"I have I have called you with my Australian number.","start":72.045,"end":76.705,"sentiment":"neutral","sentiment_score":-0.02445486802607775},{"text":"I need to activate Indian numbers.","start":77.165,"end":79.805,"sentiment":"neutral","sentiment_score":-0.009762839724620184}],"sentiment":"neutral","sentiment_score":-0.03329611880083879,"num_words":33,"start":59.95,"end":79.805},{"sentences":[{"text":"So should I say the number?","start":79.805,"end":81.425,"sentiment":"neutral","sentiment_score":-0.010884167393669486},{"text":"Yeah.","start":87.6,"end":88.1,"sentiment":"neutral","sentiment_score":0.015462640672922134},{"text":"Okay.","start":108.815,"end":109.315,"sentiment":"neutral","sentiment_score":-0.06239967793226242},{"text":"Okay.","start":111.894875,"end":112.394875,"sentiment":"neutral","sentiment_score":-0.020247772336006165}],"sentiment":"neutral","sentiment_score":-0.01472109043970704,"num_words":9,"start":79.805,"end":112.394875}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hello. I'm Aksha.\n\nChannel 0: Mhmm.\n\nChannel 1: I\n\nChannel 0: Mhmm.\n\nChannel 1: have a number in Airtel. Yeah. I currently live in the other country. So my actually, the SIM is in the post pay.\n\nChannel 0: Mhmm.\n\nChannel 1: It is with, like, the family plan post pay, but my Airtel SIM is not it's like the incoming services are off. So I need to, like, activate it and recharge international roaming. So I need incoming services enabled. Can you do that for\n\nChannel 0: Mhmm.\n\nChannel 1: me?\n\nChannel 0: Okay. May I know where did you register this number? Is it here in Australia?\n\nChannel 1: No. This is my actually, this is my Australian number. Can I say you the Indian number?\n\nChannel 0: Mhmm. Sorry. Can you repeat what you say?\n\nChannel 1: I have I have called you with my Australian number. I need\n\nChannel 0: Mhmm.\n\nChannel 1: to activate Indian numbers. So should I say the\n\nChannel 0: Okay.\n\nChannel 1: number?\n\nChannel 0: I see. So it's from Airtel, India?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Thank you for confirming. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly because\n\nChannel 1: Okay.\n\nChannel 0: they are the one who have your account.\n\nChannel 1: Okay.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.18745484948158264},{"text":"Good afternoon.","start":2.0,"end":2.82,"sentiment":"positive","sentiment_score":0.44047047197818756},{"text":"This is Maureen from Airtel tech support.","start":2.8799999,"end":5.54,"sentiment":"positive","sentiment_score":0.4050792413098471},{"text":"How can I assist you today?","start":6.0,"end":7.3799996,"sentiment":"positive","sentiment_score":0.4555638978878657}],"sentiment":"positive","sentiment_score":0.4148333668708801,"channel":0,"num_words":16,"start":1.5999999,"end":7.3799996},{"sentences":[{"text":"Hello.","start":8.72,"end":9.22,"sentiment":"neutral","sentiment_score":0.03799128159880638},{"text":"I'm Aksha.","start":9.76,"end":10.58,"sentiment":"neutral","sentiment_score":0.033811626955866814}],"sentiment":"neutral","sentiment_score":0.03520484517018,"channel":1,"num_words":3,"start":8.72,"end":10.58},{"sentences":[{"text":"Mhmm.","start":10.559999,"end":11.059999,"sentiment":"neutral","sentiment_score":0.013949759304523468}],"sentiment":"neutral","sentiment_score":0.013949759304523468,"channel":0,"num_words":1,"start":10.559999,"end":11.059999},{"sentences":[{"text":"I","start":11.84,"end":12.0,"sentiment":"neutral","sentiment_score":0.0101856030523777}],"sentiment":"neutral","sentiment_score":0.0101856030523777,"channel":1,"num_words":1,"start":11.84,"end":12.0},{"sentences":[{"text":"Mhmm.","start":11.92,"end":12.42,"sentiment":"neutral","sentiment_score":0.007270678877830505}],"sentiment":"neutral","sentiment_score":0.007270678877830505,"channel":0,"num_words":1,"start":11.92,"end":12.42},{"sentences":[{"text":"have a number in Airtel.","start":12.0,"end":14.58,"sentiment":"neutral","sentiment_score":0.009327288344502449},{"text":"Yeah.","start":16.815,"end":17.315,"sentiment":"neutral","sentiment_score":0.009886320680379868},{"text":"I currently live in the other country.","start":17.775,"end":20.675,"sentiment":"neutral","sentiment_score":-0.005587066656776837},{"text":"So my actually, the SIM is in the post pay.","start":20.895,"end":25.075,"sentiment":"neutral","sentiment_score":-0.021313157863914967}],"sentiment":"neutral","sentiment_score":-0.008509490557986757,"channel":1,"num_words":23,"start":12.0,"end":25.075},{"sentences":[{"text":"Mhmm.","start":26.404999,"end":26.904999,"sentiment":"neutral","sentiment_score":-0.00419742614030838}],"sentiment":"neutral","sentiment_score":-0.00419742614030838,"channel":0,"num_words":1,"start":26.404999,"end":26.904999},{"sentences":[{"text":"It is with, like, the family plan post pay, but my Airtel SIM is not it's like the incoming services are off.","start":27.98,"end":40.96,"sentiment":"neutral","sentiment_score":-0.06450030935758894},{"text":"So I need to, like, activate it and recharge international roaming.","start":41.345,"end":48.704998,"sentiment":"neutral","sentiment_score":-0.016822981224818664},{"text":"So I need incoming services enabled.","start":48.704998,"end":51.285,"sentiment":"neutral","sentiment_score":-0.005674556518594424},{"text":"Can you do that for","start":51.345,"end":52.305,"sentiment":"neutral","sentiment_score":0.034903863072395326}],"sentiment":"neutral","sentiment_score":-0.03326335507021709,"channel":1,"num_words":44,"start":27.98,"end":52.305},{"sentences":[{"text":"Mhmm.","start":52.195,"end":52.695,"sentiment":"neutral","sentiment_score":0.008326034061610699}],"sentiment":"neutral","sentiment_score":0.008326034061610699,"channel":0,"num_words":1,"start":52.195,"end":52.695},{"sentences":[{"text":"me?","start":52.305,"end":52.805,"sentiment":"neutral","sentiment_score":-0.006917864084243774}],"sentiment":"neutral","sentiment_score":-0.006917864084243774,"channel":1,"num_words":1,"start":52.305,"end":52.805},{"sentences":[{"text":"Okay.","start":53.715,"end":54.215,"sentiment":"neutral","sentiment_score":0.005434309598058462},{"text":"May I know where did you register this number?","start":54.675,"end":57.095,"sentiment":"neutral","sentiment_score":0.00422468791819281},{"text":"Is it here in Australia?","start":57.260002,"end":58.64,"sentiment":"neutral","sentiment_score":0.0027091179974377154}],"sentiment":"neutral","sentiment_score":0.0038001393899321557,"channel":0,"num_words":15,"start":53.715,"end":58.64},{"sentences":[{"text":"No.","start":59.95,"end":60.27,"sentiment":"neutral","sentiment_score":-0.08533833175897598},{"text":"This is my actually, this is my Australian number.","start":60.27,"end":63.010002,"sentiment":"neutral","sentiment_score":-0.04951500271757444},{"text":"Can I say you the Indian number?","start":63.23,"end":65.49,"sentiment":"neutral","sentiment_score":-0.037810406514576504}],"sentiment":"neutral","sentiment_score":-0.046802717754069495,"channel":1,"num_words":17,"start":59.95,"end":65.49},{"sentences":[{"text":"Mhmm.","start":68.7,"end":68.78,"sentiment":"neutral","sentiment_score":-0.026002736762166023},{"text":"Sorry.","start":68.78,"end":69.1,"sentiment":"neutral","sentiment_score":-0.057475246489048},{"text":"Can you repeat what you say?","start":69.1,"end":70.8,"sentiment":"neutral","sentiment_score":-0.06041271798312664}],"sentiment":"neutral","sentiment_score":-0.055744286393746734,"channel":0,"num_words":8,"start":68.7,"end":70.8},{"sentences":[{"text":"I have I have called you with my Australian number.","start":72.045,"end":76.705,"sentiment":"neutral","sentiment_score":-0.02445486802607775},{"text":"I need","start":77.165,"end":77.645004,"sentiment":"neutral","sentiment_score":-0.010239895433187485}],"sentiment":"neutral","sentiment_score":-0.022085705927262705,"channel":1,"num_words":12,"start":72.045,"end":77.645004},{"sentences":[{"text":"Mhmm.","start":77.345,"end":77.845,"sentiment":"neutral","sentiment_score":-0.005920360796153545}],"sentiment":"neutral","sentiment_score":-0.005920360796153545,"channel":0,"num_words":1,"start":77.345,"end":77.845},{"sentences":[{"text":"to activate Indian numbers.","start":77.645004,"end":79.805,"sentiment":"neutral","sentiment_score":-0.009524311870336534},{"text":"So should I say the","start":79.805,"end":80.925,"sentiment":"neutral","sentiment_score":-0.011511289328336715}],"sentiment":"neutral","sentiment_score":-0.01062818823589219,"channel":1,"num_words":9,"start":77.645004,"end":80.925},{"sentences":[{"text":"Okay.","start":80.784996,"end":81.284996,"sentiment":"neutral","sentiment_score":-0.002461811527609825}],"sentiment":"neutral","sentiment_score":-0.002461811527609825,"channel":0,"num_words":1,"start":80.784996,"end":81.284996},{"sentences":[{"text":"number?","start":80.925,"end":81.425,"sentiment":"neutral","sentiment_score":-0.007748557720333338}],"sentiment":"neutral","sentiment_score":-0.007748557720333338,"channel":1,"num_words":1,"start":80.925,"end":81.425},{"sentences":[{"text":"I see.","start":83.104996,"end":83.505,"sentiment":"neutral","sentiment_score":-0.005645085591822863},{"text":"So it's from Airtel, India?","start":83.505,"end":86.485,"sentiment":"neutral","sentiment_score":-0.003151864558458328}],"sentiment":"neutral","sentiment_score":-0.0038642134251339094,"channel":0,"num_words":7,"start":83.104996,"end":86.485},{"sentences":[{"text":"Yeah.","start":87.6,"end":88.1,"sentiment":"neutral","sentiment_score":0.015462640672922134}],"sentiment":"neutral","sentiment_score":0.015462640672922134,"channel":1,"num_words":1,"start":87.6,"end":88.1},{"sentences":[{"text":"Okay.","start":89.84,"end":90.159996,"sentiment":"neutral","sentiment_score":0.0682089775800705},{"text":"Thank you for confirming.","start":90.159996,"end":91.299995,"sentiment":"neutral","sentiment_score":0.2745568975806236},{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start":91.68,"end":96.1,"sentiment":"neutral","sentiment_score":-0.09749037230556662},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":96.88,"end":104.335,"sentiment":"negative","sentiment_score":-0.5266929616530737},{"text":"So I suggest you contact them directly because","start":105.034996,"end":109.055,"sentiment":"neutral","sentiment_score":-0.1580134527757764}],"sentiment":"neutral","sentiment_score":-0.2535842490338144,"channel":0,"num_words":42,"start":89.84,"end":109.055},{"sentences":[{"text":"Okay.","start":108.815,"end":109.315,"sentiment":"neutral","sentiment_score":-0.06239967793226242}],"sentiment":"neutral","sentiment_score":-0.06239967793226242,"channel":1,"num_words":1,"start":108.815,"end":109.315},{"sentences":[{"text":"they are the one who have your account.","start":109.354996,"end":111.215,"sentiment":"neutral","sentiment_score":-0.046212001238018274}],"sentiment":"neutral","sentiment_score":-0.046212001238018274,"channel":0,"num_words":8,"start":109.354996,"end":111.215},{"sentences":[{"text":"Okay.","start":111.894875,"end":112.394875,"sentiment":"neutral","sentiment_score":-0.020247772336006165}],"sentiment":"neutral","sentiment_score":-0.020247772336006165,"channel":1,"num_words":1,"start":111.894875,"end":112.394875}]},"summary":{"result":"success","short":"The customer, Kari, is having issues with their Airtel SIM not working in their Australian number. The agent, Maureen, explains that they only service Australian phone numbers and cannot resolve the issue since they are not affiliated with Airtel India. She suggests Kari contact Airtel directly for assistance."},"intents":{"segments":[{"text":"I currently live in the other country. So my actually, the SIM is in the post pay. Mhmm. It is with, like, the family plan post pay, but my Airtel SIM is not it's like the incoming services are off. So I need to, like, activate it and recharge international roaming. So I need incoming services enabled. Can you do that for Mhmm. me? Okay.","start_word":28,"end_word":92,"intents":[{"intent":"Active and activate ipa","confidence_score":0.000012616565}]},{"text":"So it's from Airtel, India? Yeah. Okay. Thank you for confirming. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly because Okay. they are the one who have your account. Okay.","start_word":158,"end_word":215,"intents":[{"intent":"Contact airtel india","confidence_score":0.47873792}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.18745484948158264},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4256024658679962},{"text":"Hello. I'm Aksha. Mhmm. I Mhmm. have a number in Airtel. Yeah. I currently live in the other country. So my actually, the SIM is in the post pay. Mhmm. It is with, like, the family plan post pay, but my Airtel SIM is not it's like the incoming services are off. So I need to, like, activate it and recharge international roaming. So I need incoming services enabled. Can you do that for Mhmm. me? Okay. May I know where did you register this number? Is it here in Australia? No. This is my actually, this is my Australian number. Can I say you the Indian number? Mhmm. Sorry. Can you repeat what you say? I have I have called you with my Australian number. I need Mhmm. to activate Indian numbers. So should I say the Okay. number? I see. So it's from Airtel, India? Yeah. Okay. Thank you for confirming. Since we are Airtel Australia, we only service Australian phone numbers.","start_word":16,"end_word":179,"sentiment":"neutral","sentiment_score":-0.01498041581362486},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start_word":180,"end_word":197,"sentiment":"negative","sentiment_score":-0.5296619534492493},{"text":"So I suggest you contact them directly because Okay. they are the one who have your account. Okay.","start_word":198,"end_word":215,"sentiment":"neutral","sentiment_score":-0.09137558937072754}],"average":{"sentiment":"neutral","sentiment_score":-0.025773090891318743}}}}