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Chris.","start":54.035,"end":54.935,"sentiment":"neutral","sentiment_score":0.13866640627384186}],"sentiment":"neutral","sentiment_score":0.13866640627384186,"channel":0,"num_words":2,"start":54.035,"end":54.935},{"sentences":[{"text":"Thanks.","start":54.812874,"end":55.312874,"sentiment":"neutral","sentiment_score":0.24709221720695496}],"sentiment":"neutral","sentiment_score":0.24709221720695496,"channel":1,"num_words":1,"start":54.812874,"end":55.312874},{"sentences":[{"text":"Okay.","start":54.995003,"end":55.315002,"sentiment":"neutral","sentiment_score":0.1983065903186798},{"text":"Have","start":55.315002,"end":55.475002,"sentiment":"neutral","sentiment_score":0.2280331254005432}],"sentiment":"neutral","sentiment_score":0.2131698578596115,"channel":0,"num_words":2,"start":54.995003,"end":55.475002},{"sentences":[{"text":"Bye.","start":55.452873,"end":55.952873,"sentiment":"neutral","sentiment_score":0.2588834762573242}],"sentiment":"neutral","sentiment_score":0.2588834762573242,"channel":1,"num_words":1,"start":55.452873,"end":55.952873},{"sentences":[{"text":"a good day.","start":55.475002,"end":55.875,"sentiment":"positive","sentiment_score":0.37682809432347614},{"text":"Thank you.","start":55.875,"end":56.435,"sentiment":"positive","sentiment_score":0.3770897090435028},{"text":"Bye bye.","start":56.435,"end":56.675003,"sentiment":"neutral","sentiment_score":0.1682473123073578},{"text":"Bye bye.","start":56.675003,"end":57.16794,"sentiment":"neutral","sentiment_score":0.08561015501618385}],"sentiment":"neutral","sentiment_score":0.26581984841161305,"channel":0,"num_words":9,"start":55.475002,"end":57.16794}]},"summary":{"result":"success","short":"The representative from Cloud Solution IT, Ronald, greets the customer, Chris, and reminds him of a previous meeting with his CTO, Baljit Singh. Ronald explains that he is not the right person to talk to about services and offers to assist Chris with starting with the service panel. The call ends with Ronald thanking Chris and saying goodbye."},"intents":{"segments":[{"text":"Chris, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to Yeah.","start_word":21,"end_word":66,"intents":[{"intent":"Arrange meeting with cto","confidence_score":0.20957781}]},{"text":"introduce Just our company and our services? yes.","start_word":67,"end_word":74,"intents":[{"intent":"Introduce company services","confidence_score":0.19176315}]},{"text":"I don't have any authority or purchasing approval. I'm not Uh-huh. sure if you're on the e services panel, but you'd need to be on that to to start with. And I'm not the right person to talk to. Sorry.","start_word":84,"end_word":123,"intents":[{"intent":"Confirm authority","confidence_score":0.011872952}]},{"text":"sure if you're on the e services panel, but you'd need to be on that to to start with. And I'm not the right person to talk to. Sorry.","start_word":95,"end_word":123,"intents":[{"intent":"Discuss e services panel","confidence_score":0.011191703}]},{"text":"you, Chris. Thanks.","start_word":135,"end_word":137,"intents":[{"intent":"Thank chris","confidence_score":0.038427714}]}]},"sentiments":{"segments":[{"text":"Hi. Yeah.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.14226113259792328},{"text":"Good afternoon.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.3621351420879364},{"text":"Chris, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":4,"end_word":15,"sentiment":"neutral","sentiment_score":0.3229711651802063},{"text":"Good. Thanks.","start_word":16,"end_word":17,"sentiment":"positive","sentiment_score":0.532068133354187},{"text":"Alright.","start_word":18,"end_word":18,"sentiment":"neutral","sentiment_score":0.27863118052482605},{"text":"Okay. Wonderful.","start_word":19,"end_word":20,"sentiment":"positive","sentiment_score":0.4570341408252716},{"text":"Chris, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to Yeah. introduce Just our company and our services? yes. Sorry. You I I think I mentioned back then. I don't have any authority or purchasing approval. I'm not Uh-huh. sure if you're on the e services panel, but you'd need to be on that to to start with.","start_word":21,"end_word":113,"sentiment":"neutral","sentiment_score":-0.05624371021986008},{"text":"And I'm not the right person to talk to.","start_word":114,"end_word":122,"sentiment":"negative","sentiment_score":-0.438424289226532},{"text":"Sorry. Alright. Okay. No worries. I understand, sir. Yeah. No Thank worries. you, Chris. Thanks. Okay. Have Bye.","start_word":123,"end_word":140,"sentiment":"neutral","sentiment_score":0.06927221268415451},{"text":"a good day. Thank you.","start_word":141,"end_word":145,"sentiment":"positive","sentiment_score":0.3723639249801636},{"text":"Bye bye. Bye bye.","start_word":146,"end_word":149,"sentiment":"neutral","sentiment_score":0.13271203637123108}],"average":{"sentiment":"neutral","sentiment_score":0.02816069339002882}}}}