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Hi. Just wanted to ask you or and and give you a bit of an update. Mark, just let me know that the whole hot water issue in Banksia is probably gonna take a little while to sort out. So I'm not quite sure how many rooms are affected and which ones they are, but we probably need to have a look at some contingencies for that.\n\nI would imagine this solution is a few days. A few days away. Maybe I'll talk to that Mark's not on-site at the moment. But if you talk to the staff and banks so they can let you know which room numbers there are, and and then we probably need some comms out to the families who are affected so that we don't have the Chinese whispers happening in what we're doing. So some roads are I've been on-site.\n\nI've had a look, and they've come back with with some options. And we will try and get this running ASAP, and we'll update people ASAP. Alright. Also, I've just forwarded you an email about the feedback about Blue Booties. Yes.\n\nSo you might just wanna glance at the email. Alrighty. K. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.012927577830851078},{"text":"Hi.","start":5.3599997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.0901346430182457},{"text":"Just wanted to ask you or and and give you a bit of an update.","start":9.5199995,"end":13.04,"sentiment":"neutral","sentiment_score":0.10558451811472574},{"text":"Mark, just let me know that the whole hot water issue in Banksia is probably gonna take a little while to sort out.","start":13.04,"end":19.875,"sentiment":"neutral","sentiment_score":-0.12050111931951149},{"text":"So I'm not quite sure how many rooms are affected and which ones they are, but we probably need to have a look at some contingencies for that.","start":22.095,"end":31.73,"sentiment":"neutral","sentiment_score":-0.15785072983375617}],"sentiment":"neutral","sentiment_score":-0.08094876745770521,"num_words":68,"start":3.04,"end":31.73},{"sentences":[{"text":"I would imagine this solution is a few days.","start":33.79,"end":36.769997,"sentiment":"neutral","sentiment_score":-0.07322758891516262},{"text":"A few days away.","start":41.115,"end":42.415,"sentiment":"neutral","sentiment_score":-0.1078488864004612},{"text":"Maybe I'll talk to that Mark's not on-site at the moment.","start":50.235,"end":53.13,"sentiment":"neutral","sentiment_score":-0.05393027785149487},{"text":"But if you talk to the staff and banks so they can let you know which room numbers there are, and and then we probably need some comms out to the families who are affected so that we don't have the Chinese whispers happening in what we're doing.","start":53.530003,"end":68.33,"sentiment":"neutral","sentiment_score":-0.013573241032039126},{"text":"So some roads are I've been on-site.","start":68.33,"end":72.445,"sentiment":"neutral","sentiment_score":0.01643981066133295}],"sentiment":"neutral","sentiment_score":-0.028102706292573408,"num_words":79,"start":33.79,"end":72.445},{"sentences":[{"text":"I've had a look, and they've come back with with some options.","start":72.445,"end":75.024994,"sentiment":"neutral","sentiment_score":0.04844932351261377},{"text":"And we will try and get this running ASAP, and we'll update people ASAP.","start":76.204994,"end":81.024994,"sentiment":"neutral","sentiment_score":0.06600950684930597},{"text":"Alright.","start":84.7,"end":85.2,"sentiment":"neutral","sentiment_score":0.12950128316879272},{"text":"Also, I've just forwarded you an email about the feedback about Blue Booties.","start":85.58,"end":93.12,"sentiment":"neutral","sentiment_score":0.09950865461276127},{"text":"Yes.","start":102.985,"end":103.384995,"sentiment":"neutral","sentiment_score":0.09460677206516266}],"sentiment":"neutral","sentiment_score":0.07373769617662197,"num_words":41,"start":72.445,"end":103.384995},{"sentences":[{"text":"So you might just wanna glance at the email.","start":103.384995,"end":105.614876,"sentiment":"neutral","sentiment_score":0.09981292982896169},{"text":"Alrighty.","start":108.87488,"end":109.37488,"sentiment":"neutral","sentiment_score":0.20797745883464813},{"text":"K.","start":111.434875,"end":111.67488,"sentiment":"neutral","sentiment_score":0.1837207078933716},{"text":"Bye.","start":111.67488,"end":112.17488,"sentiment":"neutral","sentiment_score":0.19444894790649417}],"sentiment":"neutral","sentiment_score":0.12370529025793076,"num_words":12,"start":103.384995,"end":112.17488}]}}]},{"alternatives":[{"transcript":"Hello? Oh, hi. Yep. Mhmm. Okay. Sorry. Is what? What did you oh, okay. Alright. I'll talk to Mark and see. I I'm not sure of the room numbers, so I'll have a look at that. Okay. Yep. Yep. And what we're doing about it? Yep. Yep. Okay. Alright. Oh, yes. I saw that. Sorry. I'm trying to do some annual review writing, but yes, no, yes, the booties. Yep. Okay. Alright. Thank you. 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Oh, hi. Yep. Mhmm. Okay.\n\nSorry. Is what? What did you oh, okay. Alright. I'll talk to Mark and see.\n\nI I'm not sure of the room numbers, so I'll have a look at that. Okay. Yep. Yep. And what we're doing about it?\n\nYep. Yep. Okay. Alright. Oh, yes.\n\nI saw that. Sorry. I'm trying to do some annual review writing, but yes, no, yes, the booties. Yep. Okay.\n\nAlright. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.007987754419445992},{"text":"Oh, hi.","start":4.08,"end":4.74,"sentiment":"neutral","sentiment_score":0.0534902848303318},{"text":"Yep.","start":20.395,"end":20.895,"sentiment":"neutral","sentiment_score":-0.06066877767443657},{"text":"Mhmm.","start":28.28,"end":28.78,"sentiment":"neutral","sentiment_score":-0.10488104820251463},{"text":"Okay.","start":32.440002,"end":32.940002,"sentiment":"neutral","sentiment_score":-0.04740019887685776}],"sentiment":"neutral","sentiment_score":-0.016330283445616562,"num_words":6,"start":0.79999995,"end":32.940002},{"sentences":[{"text":"Sorry.","start":39.225,"end":39.545,"sentiment":"neutral","sentiment_score":-0.14035248756408691},{"text":"Is what?","start":39.545,"end":40.285,"sentiment":"neutral","sentiment_score":-0.11297890171408653},{"text":"What did you oh, okay.","start":41.305,"end":43.704998,"sentiment":"neutral","sentiment_score":-0.0933470867574215},{"text":"Alright.","start":43.704998,"end":44.204998,"sentiment":"neutral","sentiment_score":0.05450984463095665},{"text":"I'll talk to Mark and see.","start":44.504997,"end":46.585,"sentiment":"neutral","sentiment_score":0.0487373291204373}],"sentiment":"neutral","sentiment_score":-0.03240746036171913,"num_words":15,"start":39.225,"end":46.585},{"sentences":[{"text":"I I'm not sure of the room numbers, so I'll have a look at that.","start":46.585,"end":49.885,"sentiment":"neutral","sentiment_score":-0.06380745880305767},{"text":"Okay.","start":57.18,"end":57.68,"sentiment":"neutral","sentiment_score":0.023880084976553917},{"text":"Yep.","start":57.739998,"end":58.239998,"sentiment":"neutral","sentiment_score":0.027575623244047165},{"text":"Yep.","start":63.579998,"end":64.08,"sentiment":"neutral","sentiment_score":-0.01687949150800705},{"text":"And what we're doing about it?","start":65.42,"end":67.2,"sentiment":"neutral","sentiment_score":-0.07458983051280181}],"sentiment":"neutral","sentiment_score":-0.05708644368375341,"num_words":24,"start":46.585,"end":67.2},{"sentences":[{"text":"Yep.","start":67.9,"end":68.4,"sentiment":"neutral","sentiment_score":0.01766100525856018},{"text":"Yep.","start":82.005005,"end":82.505005,"sentiment":"neutral","sentiment_score":0.05830463021993637},{"text":"Okay.","start":82.565,"end":83.065,"sentiment":"neutral","sentiment_score":0.08605428785085678},{"text":"Alright.","start":83.285,"end":83.785,"sentiment":"neutral","sentiment_score":0.12023288011550903},{"text":"Oh, yes.","start":94.78,"end":95.66,"sentiment":"neutral","sentiment_score":0.055657096207141876}],"sentiment":"neutral","sentiment_score":0.06559449930985768,"num_words":6,"start":67.9,"end":95.66},{"sentences":[{"text":"I saw that.","start":95.66,"end":96.3,"sentiment":"neutral","sentiment_score":0.025260688737034798},{"text":"Sorry.","start":96.3,"end":96.54,"sentiment":"neutral","sentiment_score":-0.024818584322929382},{"text":"I'm trying to do some annual review writing, but yes, no, yes, the booties.","start":96.54,"end":101.895004,"sentiment":"neutral","sentiment_score":-0.02800317303626798},{"text":"Yep.","start":106.355,"end":106.835,"sentiment":"neutral","sentiment_score":0.10279011726379396},{"text":"Okay.","start":106.835,"end":107.335,"sentiment":"neutral","sentiment_score":0.14244353771209717}],"sentiment":"neutral","sentiment_score":-0.004792364282184281,"num_words":20,"start":95.66,"end":107.335},{"sentences":[{"text":"Alright.","start":109.635,"end":110.035,"sentiment":"neutral","sentiment_score":0.29334497451782227},{"text":"Thank you.","start":110.035,"end":110.775,"sentiment":"positive","sentiment_score":0.48222558200359344},{"text":"Bye.","start":113.63494,"end":114.13494,"sentiment":"neutral","sentiment_score":0.08868297934532166}],"sentiment":"positive","sentiment_score":0.3366197794675827,"num_words":4,"start":109.635,"end":114.13494}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello?\n\nChannel 1: Oh, hi.\n\nChannel 0: Hi. Just wanted to ask you or and and give you a bit of an update. Mark, just let me know that the whole hot water issue in Banksia is probably gonna take a little while to sort out.\n\nChannel 1: Yep.\n\nChannel 0: So I'm not quite sure how many rooms are affected and which ones they are,\n\nChannel 1: Mhmm.\n\nChannel 0: but we probably need to have a look at some contingencies for that.\n\nChannel 1: Okay.\n\nChannel 0: I would imagine this solution is a few days.\n\nChannel 1: Sorry. Is what?\n\nChannel 0: A few\n\nChannel 1: What did\n\nChannel 0: days\n\nChannel 1: you\n\nChannel 0: away.\n\nChannel 1: oh, okay. Alright. I'll talk to Mark and see. I I'm not sure of the room numbers, so I'll have a look at that.\n\nChannel 0: Maybe I'll talk to that Mark's not on-site at the moment. But if you talk to the staff and banks so they can let you know which room numbers there are,\n\nChannel 1: Okay. Yep.\n\nChannel 0: and and then we probably need some comms out to the families who are affected\n\nChannel 1: Yep.\n\nChannel 0: so that we don't\n\nChannel 1: And\n\nChannel 0: have\n\nChannel 1: what\n\nChannel 0: the Chinese\n\nChannel 1: we're doing\n\nChannel 0: whispers\n\nChannel 1: about\n\nChannel 0: happening\n\nChannel 1: it?\n\nChannel 0: in what we're\n\nChannel 1: Yep.\n\nChannel 0: doing. So some roads are I've been on-site. I've had a look, and they've come back with with some options. And we will try and get this running ASAP, and we'll update people ASAP.\n\nChannel 1: Yep. Okay. Alright.\n\nChannel 0: Alright. Also, I've just forwarded you an email about the feedback about Blue Booties.\n\nChannel 1: Oh, yes. I saw that. Sorry. I'm trying to do some annual review writing, but yes, no, yes, the booties.\n\nChannel 0: Yes. So you might just wanna glance at the email.\n\nChannel 1: Yep. Okay.\n\nChannel 0: Alrighty.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: K. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.007987754419445992}],"sentiment":"neutral","sentiment_score":0.007987754419445992,"channel":1,"num_words":1,"start":0.79999995,"end":1.3},{"sentences":[{"text":"Hello?","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.012927577830851078}],"sentiment":"neutral","sentiment_score":0.012927577830851078,"channel":0,"num_words":1,"start":3.04,"end":3.54},{"sentences":[{"text":"Oh, hi.","start":4.08,"end":4.74,"sentiment":"neutral","sentiment_score":0.0534902848303318}],"sentiment":"neutral","sentiment_score":0.0534902848303318,"channel":1,"num_words":2,"start":4.08,"end":4.74},{"sentences":[{"text":"Hi.","start":5.3599997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.0901346430182457},{"text":"Just wanted to ask you or and and give you a bit of an 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corresponding rooms. The agent suggests taking a look at contingencies and sending information to the customer. The customer also asks about feedback on Blue Booties and the agent sends an email with options."},"intents":{"segments":[{"text":"Just wanted to ask you or and and give you a bit of an update. Mark, just let me know that the whole hot water issue in Banksia is probably gonna take a little while to sort out. Yep.","start_word":5,"end_word":43,"intents":[{"intent":"Update status","confidence_score":0.019693928}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Oh, hi. Hi. Just wanted to ask you or and and give you a bit of an update. Mark, just let me know that the whole hot water issue in Banksia is probably gonna take a little while to sort out. Yep. So I'm not quite sure how many rooms are affected and which ones they are, Mhmm. but we probably need to have a look at some contingencies for that. Okay. I would imagine this solution is a few days. Sorry. Is what? A few What did days you away. oh, okay. Alright. I'll talk to Mark and see. I I'm not sure of the room numbers, so I'll have a look at that. Maybe I'll talk to that Mark's not on-site at the moment. But if you talk to the staff and banks so they can let you know which room numbers there are, Okay. Yep. and and then we probably need some comms out to the families who are affected Yep. so that we don't And have what the Chinese we're doing whispers about happening it? in what we're Yep. doing. So some roads are I've been on-site. I've had a look, and they've come back with with some options. And we will try and get this running ASAP, and we'll update people ASAP. Yep. Okay. Alright. Alright. Also, I've just forwarded you an email about the feedback about Blue Booties. Oh, yes. I saw that. Sorry. I'm trying to do some annual review writing, but yes, no, yes, the booties. Yes. So you might just wanna glance at the email. Yep. Okay. Alrighty. 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