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Goodbye.","paragraphs":[{"sentences":[{"text":"You have reached Hello?","start":0.32,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.004962793842423707},{"text":"Yeah, mate.","start":4.3199997,"end":5.14,"sentiment":"neutral","sentiment_score":-0.00878975074738264},{"text":"Sorry.","start":7.3599997,"end":7.7599998,"sentiment":"neutral","sentiment_score":-0.08057982474565506},{"text":"Who's speaking?","start":7.7599998,"end":8.5,"sentiment":"neutral","sentiment_score":-0.08902474865317345},{"text":"Sorry.","start":9.679999,"end":10.08,"sentiment":"neutral","sentiment_score":-0.1186203435063362}],"sentiment":"neutral","sentiment_score":-0.03749779916834086,"channel":1,"num_words":10,"start":0.32,"end":10.08},{"sentences":[{"text":"Can you just go again?","start":10.08,"end":11.2,"sentiment":"neutral","sentiment_score":-0.09824685156345367},{"text":"I'm just gonna hang up.","start":11.2,"end":12.435,"sentiment":"neutral","sentiment_score":-0.12686594873666762},{"text":"Up.","start":18.515,"end":19.015,"sentiment":"neutral","sentiment_score":-0.021770402789115902}],"sentiment":"neutral","sentiment_score":-0.10430312766270204,"channel":1,"num_words":11,"start":10.08,"end":19.015},{"sentences":[{"text":"Hi, Ada.","start":22.175,"end":22.895,"sentiment":"neutral","sentiment_score":0.08561891317367554},{"text":"My name is Mary, and I'm calling from Airtel.","start":22.895,"end":25.395,"sentiment":"neutral","sentiment_score":0.07765117411812146},{"text":"I'm just calling today regarding a quick update needed for your monthly account payment.","start":25.615,"end":30.300001,"sentiment":"neutral","sentiment_score":0.09079573729208537},{"text":"To ensure your service continues running smoothly without any interruption, please give us a callback at your earliest convenience, and we will be more than happy to assist pressing the payment as we try to attempt the payment.","start":31.08,"end":44.880875,"sentiment":"neutral","sentiment_score":0.18317543734845362},{"text":"However, it was declined.","start":44.880875,"end":46.180874,"sentiment":"negative","sentiment_score":-0.4096228927373886}],"sentiment":"neutral","sentiment_score":0.1113942352804675,"channel":0,"num_words":67,"start":22.175,"end":46.180874},{"sentences":[{"text":"Thank you so much, and have a great day.","start":46.560875,"end":48.160873,"sentiment":"positive","sentiment_score":0.5560981929302216},{"text":"Goodbye.","start":48.160873,"end":48.660873,"sentiment":"neutral","sentiment_score":0.10998985916376114}],"sentiment":"positive","sentiment_score":0.5114873595535755,"channel":0,"num_words":10,"start":46.560875,"end":48.660873}]},"summary":{"result":"success","short":"The customer's phone call is interrupted by technical difficulties and they hang up without resolving the caller's question. The representative from Airtel introduces themselves and explains that they need an update on the customer's monthly account payment to ensure their service is running smoothly. The payment is declined, but the representative offers assistance and the call ends with a goodbye."},"intents":{"segments":[{"text":"Hi, Ada. My name is Mary, and I'm calling from Airtel. I'm just calling today regarding a quick update needed for your monthly account payment. To ensure your service continues running smoothly without any interruption, please give us a callback at your earliest convenience, and we will be more than happy to assist pressing the payment as we try to attempt the payment. However, it was declined.","start_word":21,"end_word":87,"intents":[{"intent":"Update service","confidence_score":0.13736188}]}]},"sentiments":{"segments":[{"text":"You have reached Hello? Yeah, mate. Sorry. Who's speaking? Sorry. Can you just go again? I'm just gonna hang up. Up. Hi, Ada. My name is Mary, and I'm calling from Airtel. I'm just calling today regarding a quick update needed for your monthly account payment. To ensure your service continues running smoothly without any interruption, please give us a callback at your earliest convenience, and we will be more than happy to assist pressing the payment as we try to attempt the payment.","start_word":0,"end_word":83,"sentiment":"neutral","sentiment_score":0.06824032217264175},{"text":"However, it was declined.","start_word":84,"end_word":87,"sentiment":"negative","sentiment_score":-0.3965485692024231},{"text":"Thank you so much, and have a great day.","start_word":88,"end_word":96,"sentiment":"positive","sentiment_score":0.559290885925293},{"text":"Goodbye.","start_word":97,"end_word":97,"sentiment":"neutral","sentiment_score":0.13826943933963776}],"average":{"sentiment":"neutral","sentiment_score":0.09258557052063428}}}}