{"metadata":{"transaction_key":"deprecated","request_id":"019f264b-fb0c-7e01-9885-b73655dfeedb","sha256":"567138c0ae778708e0e786c694f740e97961ce7d36c50ead7bc756fbd04af3cb","created":"2026-07-03T04:49:54.692Z","duration":587.66394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1385,"output_tokens":87},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1526,"output_tokens":1529},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1526,"output_tokens":96}},"results":{"channels":[{"alternatives":[{"transcript":"Good afternoon. This is here at accounts. How may I help you today? Okay. Thank you. May one moment. Okay? Let me just pull up the account. Judy Ward. And to who I'm speaking with again? Okay. Secure. Okay. Thank you so much. And how may I help you today in reference with her account? Oh, got it. Thank you for letting us know. Just give me a moment. Let me go over to your account and see the contract she's having with her account. Okay? Thank you. Thank you so much for patiently waiting on the line. Okay. So you mentioned that she is moving into a property that already has an active Internet services? Okay. I got it. And when will be the preferred cancellation of the service? The July 9. Okay. And would you mind verifying her date of birth, please? Oh, I'm showing a diff different date of birth here. Yeah. Yes. Thank you so much. That's mhmm. I I understand. So, yeah, technically, here's I'm showing in here that the contract is under twelve month, but as per the record, it has been fulfilled last February because we had her last February of 2025. So, basically, please ensure that the all outstanding balances on the account has been settled. In that way, we could proceed accordingly with the service cancellation of the July 9. So once the service is usually, we're processing a cancellation during morning. So once the cancellation has been completed, we will be sending a email confirmation. And if I may ask, no one is living in this address, maybe they can continue the service that we can contact? No. Oh, okay. That's so sad. And we we really would love to provide Jody, services to her new location. However, as you mentioned, you already have the active services. We appreciate you share these details. We will have this noted. And then, yeah, just wait for the email confirmation. Ensure the outstanding balances will be settled prior to that date. Okay? Oh, yes. Yes. Would you like me to process the payment over the phone? Okay. Surely. You're going to use a Visa or a Mastercard? Oh, you do? Yeah. Would you yeah. Because, basically, we're processing a payment between the fifth till the fifteenth of each month. But if you authorize me to proceed with your payment today, I can do so as well. Alright. So yeah, be on the line. Let me do it while I have you. Okay? Bear with me. Thank you. Alright. Thank you so much for staying on the line. So the payment has been processed successfully. Within today, she will receive a official payment receipt to her email address, and then we'll proceed accordingly to your request. Okay? Alright. You're welcome. If you need our services in the future, please feel free to give us a call, and we'll be more than happy to welcome you back. I could provide you the receipt number, definitely. It's 20 26 02 00 763 63. Okay. You also received this via email. Mhmm. You're welcome. $69.95. You're welcome. It's my pleasure to help you today. Anything else? Alright. You're you're welcome. Thank you. Have a good one. 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This is here at accounts. How may I help you today? Okay. Thank you.\n\nMay one moment. Okay? Let me just pull up the account. Judy Ward. And to who I'm speaking with again?\n\nOkay. Secure. Okay. Thank you so much. And how may I help you today in reference with her account?\n\nOh, got it. Thank you for letting us know. Just give me a moment. Let me go over to your account and see the contract she's having with her account. Okay?\n\nThank you. Thank you so much for patiently waiting on the line. Okay. So you mentioned that she is moving into a property that already has an active Internet services? Okay.\n\nI got it. And when will be the preferred cancellation of the service? The July 9. Okay. And would you mind verifying her date of birth, please?\n\nOh, I'm showing a diff different date of birth here. Yeah. Yes. Thank you so much. That's mhmm.\n\nI I understand. So, yeah, technically, here's I'm showing in here that the contract is under twelve month, but as per the record, it has been fulfilled last February because we had her last February of 2025. So, basically, please ensure that the all outstanding balances on the account has been settled. In that way, we could proceed accordingly with the service cancellation of the July 9. So once the service is usually, we're processing a cancellation during morning.\n\nSo once the cancellation has been completed, we will be sending a email confirmation. And if I may ask, no one is living in this address, maybe they can continue the service that we can contact? No. Oh, okay. That's so sad.\n\nAnd we we really would love to provide Jody, services to her new location. However, as you mentioned, you already have the active services. We appreciate you share these details. We will have this noted. And then, yeah, just wait for the email confirmation.\n\nEnsure the outstanding balances will be settled prior to that date. Okay? Oh, yes. Yes. Would you like me to process the payment over the phone?\n\nOkay. Surely. You're going to use a Visa or a Mastercard? Oh, you do? Yeah.\n\nWould you yeah. Because, basically, we're processing a payment between the fifth till the fifteenth of each month. But if you authorize me to proceed with your payment today, I can do so as well. Alright. So yeah, be on the line.\n\nLet me do it while I have you. Okay? Bear with me. Thank you. Alright.\n\nThank you so much for staying on the line. So the payment has been processed successfully. Within today, she will receive a official payment receipt to her email address, and then we'll proceed accordingly to your request. Okay? Alright.\n\nYou're welcome. If you need our services in the future, please feel free to give us a call, and we'll be more than happy to welcome you back. I could provide you the receipt number, definitely. It's 20 26 02 00 763 63. Okay.\n\nYou also received this via email. Mhmm. You're welcome. $69.95. You're welcome.\n\nIt's my pleasure to help you today. Anything else? Alright. You're you're welcome. Thank you.\n\nHave a good one. Be safe.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.24,"end":0.88,"sentiment":"positive","sentiment_score":0.4672398418188095},{"text":"This is here at accounts.","start":0.88,"end":2.0,"sentiment":"positive","sentiment_score":0.37028231620788576},{"text":"How may I help you today?","start":2.0,"end":3.3,"sentiment":"positive","sentiment_score":0.4205598831176758},{"text":"Okay.","start":13.92,"end":14.42,"sentiment":"neutral","sentiment_score":0.2094980776309967},{"text":"Thank you.","start":14.48,"end":15.38,"sentiment":"positive","sentiment_score":0.43325643241405487}],"sentiment":"positive","sentiment_score":0.39907884411513805,"num_words":16,"start":0.24,"end":15.38},{"sentences":[{"text":"May one moment.","start":15.44,"end":16.455,"sentiment":"neutral","sentiment_score":0.23034792145093283},{"text":"Okay?","start":16.455,"end":16.935,"sentiment":"neutral","sentiment_score":0.07939986884593964},{"text":"Let me just pull up the 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account?","start":42.35,"end":45.49,"sentiment":"neutral","sentiment_score":0.2841813291112582}],"sentiment":"neutral","sentiment_score":0.30984921949474437,"num_words":19,"start":33.71,"end":45.49},{"sentences":[{"text":"Oh, got it.","start":56.995,"end":58.05,"sentiment":"neutral","sentiment_score":0.08953326692183812},{"text":"Thank you for letting us know.","start":58.13,"end":59.329998,"sentiment":"positive","sentiment_score":0.463374063372612},{"text":"Just give me a moment.","start":59.329998,"end":60.29,"sentiment":"neutral","sentiment_score":0.2744622528553009},{"text":"Let me go over to your account and see the contract she's having with her account.","start":60.29,"end":65.89,"sentiment":"neutral","sentiment_score":0.1588975852355361},{"text":"Okay?","start":65.89,"end":66.39,"sentiment":"neutral","sentiment_score":0.1499866545200348}],"sentiment":"neutral","sentiment_score":0.22946785366342914,"num_words":31,"start":56.995,"end":66.39},{"sentences":[{"text":"Thank you.","start":67.57,"end":68.39,"sentiment":"positive","sentiment_score":0.40503135323524475},{"text":"Thank you so much for patiently waiting on the line.","start":191.66501,"end":194.405,"sentiment":"neutral","sentiment_score":0.32954018488526343},{"text":"Okay.","start":195.905,"end":196.38501,"sentiment":"neutral","sentiment_score":-0.055016785860061646},{"text":"So you mentioned that she is moving into a property that already has an active Internet services?","start":196.38501,"end":202.54999,"sentiment":"neutral","sentiment_score":-0.05932118995662998},{"text":"Okay.","start":203.97,"end":204.45,"sentiment":"neutral","sentiment_score":-0.007370254024863243}],"sentiment":"neutral","sentiment_score":0.09789088019920934,"num_words":31,"start":67.57,"end":204.45},{"sentences":[{"text":"I got it.","start":204.45,"end":205.34999,"sentiment":"neutral","sentiment_score":-0.0017230361700057983},{"text":"And when will be the preferred cancellation of the 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okay.","start":315.0,"end":315.96,"sentiment":"neutral","sentiment_score":-0.19960381835699081},{"text":"That's so sad.","start":315.96,"end":316.84,"sentiment":"negative","sentiment_score":-0.4840356409549713}],"sentiment":"neutral","sentiment_score":-0.067717092000835,"num_words":42,"start":293.65,"end":316.84},{"sentences":[{"text":"And we we really would love to provide Jody, services to her new location.","start":316.84,"end":322.69998,"sentiment":"neutral","sentiment_score":0.07919622478740555},{"text":"However, as you mentioned, you already have the active services.","start":322.75998,"end":326.53998,"sentiment":"neutral","sentiment_score":0.06974326781928539},{"text":"We appreciate you share these details.","start":327.615,"end":330.435,"sentiment":"positive","sentiment_score":0.5325847168763479},{"text":"We will have this noted.","start":330.575,"end":331.955,"sentiment":"positive","sentiment_score":0.38406810760498045},{"text":"And then, yeah, just wait for the email 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you.","start":408.905,"end":410.26498,"sentiment":"neutral","sentiment_score":0.14598338305950165},{"text":"Okay?","start":410.26498,"end":410.76498,"sentiment":"neutral","sentiment_score":0.1018047332763672},{"text":"Bear with me.","start":410.825,"end":411.725,"sentiment":"neutral","sentiment_score":0.11121833324432373},{"text":"Thank you.","start":412.105,"end":412.925,"sentiment":"positive","sentiment_score":0.5612256824970245},{"text":"Alright.","start":512.1,"end":512.42,"sentiment":"neutral","sentiment_score":0.17927426099777222}],"sentiment":"neutral","sentiment_score":0.19367016156514485,"num_words":15,"start":408.905,"end":512.42},{"sentences":[{"text":"Thank you so much for staying on the line.","start":512.42,"end":514.26,"sentiment":"positive","sentiment_score":0.48894476559427047},{"text":"So the payment has been processed successfully.","start":514.26,"end":516.44,"sentiment":"positive","sentiment_score":0.4749710602419717},{"text":"Within today, she will receive a official payment receipt to her email address, and then we'll proceed accordingly to your request.","start":517.14,"end":525.315,"sentiment":"neutral","sentiment_score":0.2742044038715817},{"text":"Okay?","start":525.315,"end":525.815,"sentiment":"neutral","sentiment_score":0.14149987697601318},{"text":"Alright.","start":526.915,"end":527.415,"sentiment":"positive","sentiment_score":0.3609821796417236}],"sentiment":"positive","sentiment_score":0.35861730384520996,"num_words":39,"start":512.42,"end":527.415},{"sentences":[{"text":"You're welcome.","start":527.555,"end":528.27496,"sentiment":"positive","sentiment_score":0.33853311836719513},{"text":"If you need our services in the future, please feel free to give us a call, and we'll be more than happy to welcome you back.","start":528.27496,"end":534.51,"sentiment":"neutral","sentiment_score":0.2555889372642224},{"text":"I could provide you the receipt number, definitely.","start":542.25,"end":544.75,"sentiment":"neutral","sentiment_score":0.062172896694391966},{"text":"It's 20 26 02 00 763 63.","start":544.81,"end":559.395,"sentiment":"neutral","sentiment_score":0.01931123249232769},{"text":"Okay.","start":561.05,"end":561.45,"sentiment":"neutral","sentiment_score":0.06536281108856201}],"sentiment":"neutral","sentiment_score":0.18227961858395825,"num_words":44,"start":527.555,"end":561.45},{"sentences":[{"text":"You also received this via email.","start":561.45,"end":563.31,"sentiment":"neutral","sentiment_score":0.07470496433476607},{"text":"Mhmm.","start":565.05,"end":565.55,"sentiment":"neutral","sentiment_score":0.1885027289390564},{"text":"You're welcome.","start":566.33,"end":567.14996,"sentiment":"neutral","sentiment_score":0.09339688718318939},{"text":"$69.95.","start":569.77,"end":572.11,"sentiment":"neutral","sentiment_score":0.03553271293640137},{"text":"You're welcome.","start":575.865,"end":576.685,"sentiment":"positive","sentiment_score":0.47075055539608}],"sentiment":"neutral","sentiment_score":0.15004667608688274,"num_words":12,"start":561.45,"end":576.685},{"sentences":[{"text":"It's my pleasure to help you today.","start":576.745,"end":578.585,"sentiment":"positive","sentiment_score":0.6762064865657261},{"text":"Anything else?","start":578.585,"end":579.565,"sentiment":"neutral","sentiment_score":0.2524750530719757},{"text":"Alright.","start":581.22504,"end":581.72504,"sentiment":"positive","sentiment_score":0.48125943541526794},{"text":"You're you're welcome.","start":581.78503,"end":582.925,"sentiment":"positive","sentiment_score":0.47733519474665326},{"text":"Thank you.","start":582.985,"end":583.465,"sentiment":"positive","sentiment_score":0.8100907504558563}],"sentiment":"positive","sentiment_score":0.5847894688447316,"num_words":15,"start":576.745,"end":583.465},{"sentences":[{"text":"Have a good one.","start":583.465,"end":584.265,"sentiment":"positive","sentiment_score":0.7458731085062027},{"text":"Be safe.","start":584.265,"end":584.925,"sentiment":"neutral","sentiment_score":0.18889932706952098}],"sentiment":"positive","sentiment_score":0.5602151813606421,"num_words":6,"start":583.465,"end":584.925}]}}]},{"alternatives":[{"transcript":"Hi. Good afternoon. My name is Shaville. I'm calling on behalf of a customer. His name is Jody Ward, j o d y w a r d. Yep. Yep. So my name is Shahil. That's s h a h I l. I'm the the operations manager for the provider that looks after him, which is here. S h a h I l. Yeah. With his account, it's just in relations to canceling it. He's actually moving into a FBA property, which already has Internet at that location. Sent you a list of things that you still can you provide No worries. No worries. Correct. Preferred cancellation would be the the July 9. Yes. So I'll call That should be the twenty second of the fourth nineteen seventy two. Maybe '9. I've got the the participant's date of partner here. Is it fifteenth of the first nineteen fifty four? Is it under yeah. I've got Lawan Emeron here as well, so she's here in person. Yep. Yep. Okay. Unfortunately, not. Unfortunately, not. Yes. Absolutely. Is is she able to settle the account outstanding balance now so that it's all done and dusted? Yes. Absolutely. Yes. He's happy to do so. Want to pay it today? Visa or Mastercard. You like? No. No. Then we automate. Direct debit already. We use direct debit. Yeah. We do we did, like, direct debit. Right? Every month, we do you can do direct debit. Can you do direct debit to cancel the account or settle the bank? Yep. That's fine. After I pay to do the payment today? Yeah. Yeah. Yeah. I would say it's fine with that. Yes. Yeah. Absolutely. Thank you. They they do direct debit. Right? Yeah. They can authorize you can authorize and then they'll get it done. No worries. No. That's really something. Awesome. Yeah. Make me have something. Everything to me, and I have to talk to them and to Yes. Right. I want everything to me for myself. It's easy for me to do everything for Jerry. I don't need anything to do for him. I need to. I'm according carefully, let me do carefully financially, but I have many things to do for me over more than more than financial manager. Yeah. Yeah. Yeah. Like, if we can do that, ask the lawyer can do that, do that. Okay. I say to pay you Yeah. Do that. K. What what what how do they want me to be available? Just the the appointed part number. Got it. Yeah. So it's a line and they can have it working now. Oh, everyone can help. Yeah. Okay. Thank you. We're just canceling all the utilities at the unit. We're just getting that all sorted and finalized. So from the ninth, there's nothing outstanding. Yeah. Wonderful. Thank you so much. Can can I can I request a receipt number or a a reference number for this call, please? Yep. Twenty twenty six. Yeah. Yep. Seven. 63. Perfect. There's a third via email as well. Perfect. Thank you so much. And how much is the outstanding balance that was paid? Perfect. Thank you so much. No. That's it. Thank you so much. Appreciate it. 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Good afternoon. My name is Shaville. I'm calling on behalf of a customer. His name is Jody Ward, j o d y w a r d.\n\nYep. Yep. So my name is Shahil. That's s h a h I l. I'm the the operations manager for the provider that looks after him, which is here.\n\nS h a h I l. Yeah. With his account, it's just in relations to canceling it. He's actually moving into a FBA property, which already has Internet at that location. Sent you a list of things that you still can you provide No worries.\n\nNo worries. Correct. Preferred cancellation would be the the July 9. Yes. So I'll call That should be the twenty second of the fourth nineteen seventy two.\n\nMaybe '9. I've got the the participant's date of partner here. Is it fifteenth of the first nineteen fifty four? Is it under yeah. I've got Lawan Emeron here as well, so she's here in person.\n\nYep. Yep. Okay. Unfortunately, not. Unfortunately, not.\n\nYes. Absolutely. Is is she able to settle the account outstanding balance now so that it's all done and dusted? Yes. Absolutely.\n\nYes. He's happy to do so. Want to pay it today? Visa or Mastercard. You like?\n\nNo. No. Then we automate. Direct debit already. We use direct debit.\n\nYeah. We do we did, like, direct debit. Right? Every month, we do you can do direct debit. Can you do direct debit to cancel the account or settle the bank?\n\nYep. That's fine. After I pay to do the payment today? Yeah. Yeah.\n\nYeah. I would say it's fine with that. Yes. Yeah. Absolutely.\n\nThank you. They they do direct debit. Right? Yeah. They can authorize you can authorize and then they'll get it done.\n\nNo worries. No. That's really something. Awesome. Yeah.\n\nMake me have something. Everything to me, and I have to talk to them and to Yes. Right. I want everything to me for myself. It's easy for me to do everything for Jerry.\n\nI don't need anything to do for him. I need to. I'm according carefully, let me do carefully financially, but I have many things to do for me over more than more than financial manager. Yeah. Yeah.\n\nYeah. Like, if we can do that, ask the lawyer can do that, do that. Okay. I say to pay you Yeah. Do that.\n\nK. What what what how do they want me to be available? Just the the appointed part number. Got it. Yeah.\n\nSo it's a line and they can have it working now. Oh, everyone can help. Yeah. Okay. Thank you.\n\nWe're just canceling all the utilities at the unit. We're just getting that all sorted and finalized. So from the ninth, there's nothing outstanding. Yeah. Wonderful.\n\nThank you so much. Can can I can I request a receipt number or a a reference number for this call, please? Yep. Twenty twenty six. Yeah.\n\nYep. Seven. 63. Perfect. There's a third via email as well.\n\nPerfect. Thank you so much. And how much is the outstanding balance that was paid? Perfect. Thank you so much.\n\nNo. That's it. Thank you so much. Appreciate it. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.133110374212265},{"text":"Good afternoon.","start":3.4399998,"end":4.08,"sentiment":"neutral","sentiment_score":0.22932874411344528},{"text":"My name is Shaville.","start":4.08,"end":4.96,"sentiment":"neutral","sentiment_score":0.1276347767561674},{"text":"I'm calling on behalf of a customer.","start":4.96,"end":7.62,"sentiment":"neutral","sentiment_score":0.10072778165340424},{"text":"His name is Jody Ward, j o d y w a r d.","start":8.0,"end":12.74,"sentiment":"neutral","sentiment_score":0.07669794731415235}],"sentiment":"neutral","sentiment_score":0.10386943541191242,"num_words":27,"start":3.1999998,"end":12.74},{"sentences":[{"text":"Yep.","start":17.195,"end":17.695,"sentiment":"neutral","sentiment_score":0.03429049253463745},{"text":"Yep.","start":23.755,"end":24.075,"sentiment":"neutral","sentiment_score":0.015086128376424313},{"text":"So my name is 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that.","start":474.77,"end":475.50998,"sentiment":"neutral","sentiment_score":0.0053478446789085865}],"sentiment":"neutral","sentiment_score":0.018970287521369755,"num_words":24,"start":465.825,"end":475.50998},{"sentences":[{"text":"K.","start":475.81,"end":476.05,"sentiment":"neutral","sentiment_score":0.002605905756354332},{"text":"What what what how do they want me to be available?","start":476.05,"end":478.38998,"sentiment":"neutral","sentiment_score":-0.0037682805718346076},{"text":"Just the the appointed part number.","start":478.44998,"end":481.88998,"sentiment":"neutral","sentiment_score":0.011595537420362234},{"text":"Got it.","start":481.88998,"end":482.37,"sentiment":"neutral","sentiment_score":0.048174088820815086},{"text":"Yeah.","start":482.37,"end":482.68997,"sentiment":"neutral","sentiment_score":0.06405746936798096}],"sentiment":"neutral","sentiment_score":0.009101604333236105,"num_words":21,"start":475.81,"end":482.68997},{"sentences":[{"text":"So it's a line and they can have it working now.","start":482.68997,"end":486.24503,"sentiment":"neutral","sentiment_score":0.08800678497011011},{"text":"Oh, everyone can help.","start":486.46503,"end":487.665,"sentiment":"neutral","sentiment_score":0.14141980558633804},{"text":"Yeah.","start":487.665,"end":487.825,"sentiment":"neutral","sentiment_score":0.07937483489513397},{"text":"Okay.","start":487.825,"end":488.225,"sentiment":"neutral","sentiment_score":0.1255910098552704},{"text":"Thank you.","start":488.225,"end":488.96503,"sentiment":"neutral","sentiment_score":0.25281019508838654}],"sentiment":"neutral","sentiment_score":0.1181231627338811,"num_words":19,"start":482.68997,"end":488.96503},{"sentences":[{"text":"We're just canceling all the utilities at the unit.","start":489.42502,"end":491.98502,"sentiment":"neutral","sentiment_score":0.007303847206963433},{"text":"We're just getting that all sorted and finalized.","start":491.98502,"end":494.08502,"sentiment":"neutral","sentiment_score":0.07459118589758873},{"text":"So from the ninth, there's nothing outstanding.","start":494.785,"end":496.785,"sentiment":"neutral","sentiment_score":-0.0373456637774195},{"text":"Yeah.","start":496.785,"end":497.285,"sentiment":"neutral","sentiment_score":0.057750456035137177},{"text":"Wonderful.","start":525.83997,"end":526.33997,"sentiment":"positive","sentiment_score":0.45057445764541626}],"sentiment":"neutral","sentiment_score":0.03497574535699991,"num_words":26,"start":489.42502,"end":526.33997},{"sentences":[{"text":"Thank you so much.","start":526.48,"end":527.46,"sentiment":"positive","sentiment_score":0.3804708793759346},{"text":"Can can I can I request a receipt number or a a reference number for this call, please?","start":534.0,"end":541.845,"sentiment":"neutral","sentiment_score":0.057079419390194945},{"text":"Yep.","start":545.265,"end":545.765,"sentiment":"neutral","sentiment_score":0.02341276779770851},{"text":"Twenty twenty six.","start":547.025,"end":548.485,"sentiment":"neutral","sentiment_score":0.014885764569044113},{"text":"Yeah.","start":550.465,"end":550.965,"sentiment":"neutral","sentiment_score":0.015434526838362215}],"sentiment":"neutral","sentiment_score":0.09751176499520187,"num_words":27,"start":526.48,"end":550.965},{"sentences":[{"text":"Yep.","start":552.99,"end":553.49,"sentiment":"neutral","sentiment_score":0.01094471663236618},{"text":"Seven.","start":556.35,"end":556.85,"sentiment":"neutral","sentiment_score":0.010301798582077026},{"text":"63.","start":557.70996,"end":558.45,"sentiment":"neutral","sentiment_score":0.012173784896731377},{"text":"Perfect.","start":559.79,"end":560.29,"sentiment":"neutral","sentiment_score":0.16207082569599152},{"text":"There's a third via email as well.","start":560.91,"end":564.51,"sentiment":"neutral","sentiment_score":0.06730399174349648}],"sentiment":"neutral","sentiment_score":0.060601733455603775,"num_words":11,"start":552.99,"end":564.51},{"sentences":[{"text":"Perfect.","start":564.51,"end":564.91,"sentiment":"neutral","sentiment_score":0.22013574838638303},{"text":"Thank you so much.","start":564.91,"end":565.875,"sentiment":"neutral","sentiment_score":0.23526539281010628},{"text":"And how much is the outstanding balance that was paid?","start":566.195,"end":569.255,"sentiment":"neutral","sentiment_score":0.04602104537189007},{"text":"Perfect.","start":572.755,"end":573.235,"sentiment":"neutral","sentiment_score":0.3123486638069153},{"text":"Thank you so much.","start":573.235,"end":574.375,"sentiment":"positive","sentiment_score":0.4813132658600807}],"sentiment":"neutral","sentiment_score":0.19295047502964735,"num_words":20,"start":564.51,"end":574.375},{"sentences":[{"text":"No.","start":579.82886,"end":580.06885,"sentiment":"neutral","sentiment_score":0.00983362179249525},{"text":"That's it.","start":580.06885,"end":580.4689,"sentiment":"neutral","sentiment_score":0.04176230914890766},{"text":"Thank you so much.","start":580.4689,"end":581.18884,"sentiment":"positive","sentiment_score":0.801137313246727},{"text":"Appreciate it.","start":581.18884,"end":582.08887,"sentiment":"positive","sentiment_score":0.6311844885349274},{"text":"Bye bye.","start":582.14886,"end":582.80884,"sentiment":"positive","sentiment_score":0.36780790984630585}],"sentiment":"positive","sentiment_score":0.48144475362178957,"num_words":11,"start":579.82886,"end":582.80884}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. This is here at accounts. How may I help you today?\n\nChannel 1: Hi. Good afternoon. My name is Shaville. I'm calling on behalf of a customer. His name is Jody Ward, j o d y w a r d.\n\nChannel 0: Okay. Thank you. May one moment. Okay? Let me\n\nChannel 1: Yep.\n\nChannel 0: just pull up the account. Judy Ward. And to who I'm speaking with again?\n\nChannel 1: Yep. So my name is Shahil. That's s h a h I l. I'm the the operations manager for the provider that looks after him, which is here.\n\nChannel 0: Okay. Secure.\n\nChannel 1: S h a h I l.\n\nChannel 0: Okay. Thank you so much. And how may I help you today in reference with her account?\n\nChannel 1: Yeah. With his account, it's just in relations to canceling it. He's actually moving into a FBA property, which already has Internet at that location.\n\nChannel 0: Oh, got it. Thank you for letting us know. Just give me a moment. Let me go over to your account and see the contract she's having with her account. Okay?\n\nThank you.\n\nChannel 1: Sent you a list of things that you still can you provide\n\nChannel 0: Thank you so much for patiently\n\nChannel 1: No worries.\n\nChannel 0: waiting on the line.\n\nChannel 1: No\n\nChannel 0: Okay. So you mentioned that she is moving into a property\n\nChannel 1: worries.\n\nChannel 0: that already has an active Internet services?\n\nChannel 1: Correct.\n\nChannel 0: Okay. I got it. And when will be the preferred cancellation of the service?\n\nChannel 1: Preferred cancellation would be the the July 9.\n\nChannel 0: The July 9. Okay.\n\nChannel 1: Yes.\n\nChannel 0: And would you mind verifying her date of birth, please?\n\nChannel 1: So I'll call That should be the twenty second of the fourth nineteen seventy two.\n\nChannel 0: Oh, I'm showing a diff different date of birth here.\n\nChannel 1: Maybe '9. I've got the the participant's date of partner here. Is it fifteenth of the first nineteen fifty four?\n\nChannel 0: Yeah. Yes. Thank\n\nChannel 1: Is\n\nChannel 0: you\n\nChannel 1: it\n\nChannel 0: so\n\nChannel 1: under\n\nChannel 0: much. That's\n\nChannel 1: yeah. I've got Lawan Emeron here as well, so\n\nChannel 0: mhmm.\n\nChannel 1: she's here in person.\n\nChannel 0: I I understand. So, yeah, technically, here's I'm showing in here that the contract is under twelve month, but as per the record, it has been fulfilled last February because we\n\nChannel 1: Yep.\n\nChannel 0: had her last February of 2025.\n\nChannel 1: Yep.\n\nChannel 0: So, basically, please ensure that the all outstanding balances on the account has been settled. In that way, we could proceed accordingly with the service cancellation of the July 9. So once the service is usually, we're processing a cancellation during morning. So once the cancellation has been completed, we will be sending a email confirmation. And if\n\nChannel 1: Okay.\n\nChannel 0: I may ask, no one is living in this address, maybe they can continue the service\n\nChannel 1: Unfortunately,\n\nChannel 0: that we can contact?\n\nChannel 1: not. Unfortunately,\n\nChannel 0: No. Oh, okay.\n\nChannel 1: not.\n\nChannel 0: That's so sad. And we we really would love to provide Jody, services to her new location. However, as you mentioned, you already have the active services.\n\nChannel 1: Yes.\n\nChannel 0: We appreciate you share these details. We will have this noted. And then, yeah, just wait for the email confirmation. Ensure the outstanding balances will be settled prior to that date. Okay?\n\nChannel 1: Absolutely. Is is she able to settle the account outstanding balance now so that it's all done and dusted?\n\nChannel 0: Oh, yes. Yes. Would you like me to process the payment\n\nChannel 1: Yes.\n\nChannel 0: over\n\nChannel 1: Absolutely.\n\nChannel 0: the phone?\n\nChannel 1: Yes. He's\n\nChannel 0: Okay.\n\nChannel 1: happy to do so. Want to pay\n\nChannel 0: Surely.\n\nChannel 1: it today?\n\nChannel 0: You're going to use a Visa or a Mastercard?\n\nChannel 1: Visa or Mastercard. You like? No. No. Then we automate.\n\nDirect debit already. We use\n\nChannel 0: Oh,\n\nChannel 1: direct\n\nChannel 0: you do?\n\nChannel 1: debit. Yeah. We do we did, like, direct debit. Right? Every month, we do you can do direct debit.\n\nCan you do\n\nChannel 0: Yeah.\n\nChannel 1: direct\n\nChannel 0: Would\n\nChannel 1: debit\n\nChannel 0: you\n\nChannel 1: to cancel the account or settle\n\nChannel 0: yeah.\n\nChannel 1: the bank?\n\nChannel 0: Because, basically, we're processing a payment between the fifth till the fifteenth of each month. But if you authorize me to proceed with your payment today, I can do so as well.\n\nChannel 1: Yep. That's fine. After\n\nChannel 0: Alright.\n\nChannel 1: I pay\n\nChannel 0: So\n\nChannel 1: to do the payment today? Yeah. Yeah. Yeah. I would say it's fine with that.\n\nYes.\n\nChannel 0: yeah, be on the line. Let me do it while I have you. Okay?\n\nChannel 1: Yeah.\n\nChannel 0: Bear\n\nChannel 1: Absolutely.\n\nChannel 0: with me. Thank you.\n\nChannel 1: Thank you. They they do direct debit. Right? Yeah. They can authorize you can authorize and then they'll get it done.\n\nNo worries. No. That's really something. Awesome. Yeah.\n\nMake me have something. Everything to me, and I have to talk to them and to Yes. Right. I want everything to me for myself. It's easy for me to do everything for Jerry.\n\nI don't need anything to do for him. I need to. I'm according carefully, let me do carefully financially, but I have many things to do for me over more than more than financial manager. Yeah. Yeah.\n\nYeah. Like, if we can do that, ask the lawyer can do that, do that. Okay. I say to pay you Yeah. Do that.\n\nK. What what what how do they want me to be available? Just the the appointed part number. Got it. Yeah.\n\nSo it's a line and they can have it working now. Oh, everyone can help. Yeah. Okay. Thank you.\n\nWe're just canceling all the utilities at the unit. We're just getting that all sorted and finalized. So from the ninth, there's nothing outstanding. Yeah.\n\nChannel 0: Alright. Thank you so much for staying on the line. So the payment has been processed successfully. Within today, she will receive a official payment receipt to her email address, and then we'll proceed accordingly to your request. Okay?\n\nChannel 1: Wonderful. Thank you so\n\nChannel 0: Alright.\n\nChannel 1: much.\n\nChannel 0: You're welcome. If you need our services in the future, please feel free to give us a call, and we'll be more than happy to welcome you\n\nChannel 1: Can\n\nChannel 0: back.\n\nChannel 1: can I can I request a receipt number or a a reference number for this call, please?\n\nChannel 0: I could provide you the receipt number, definitely. It's 20\n\nChannel 1: Yep.\n\nChannel 0: 26\n\nChannel 1: Twenty twenty six.\n\nChannel 0: 02\n\nChannel 1: Yeah.\n\nChannel 0: 00\n\nChannel 1: Yep.\n\nChannel 0: 763\n\nChannel 1: Seven. 63.\n\nChannel 0: 63.\n\nChannel 1: Perfect. There's\n\nChannel 0: Okay.\n\nChannel 1: a third\n\nChannel 0: You also received this via email.\n\nChannel 1: via email as well. Perfect. Thank\n\nChannel 0: Mhmm.\n\nChannel 1: you so much. And\n\nChannel 0: You're\n\nChannel 1: how much\n\nChannel 0: welcome.\n\nChannel 1: is the outstanding balance that was paid?\n\nChannel 0: $69.95.\n\nChannel 1: Perfect. Thank you so much.\n\nChannel 0: You're welcome. It's my pleasure to help you today. Anything else?\n\nChannel 1: No. That's it. Thank you so much. Appreciate\n\nChannel 0: Alright.\n\nChannel 1: it.\n\nChannel 0: You're you're\n\nChannel 1: Bye bye.\n\nChannel 0: welcome. Thank you. Have a good one. Be safe.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.24,"end":0.88,"sentiment":"positive","sentiment_score":0.4672398418188095},{"text":"This is here at accounts.","start":0.88,"end":2.0,"sentiment":"positive","sentiment_score":0.37028231620788576},{"text":"How may I help you today?","start":2.0,"end":3.3,"sentiment":"positive","sentiment_score":0.4205598831176758}],"sentiment":"positive","sentiment_score":0.40840388949100787,"channel":0,"num_words":13,"start":0.24,"end":3.3},{"sentences":[{"text":"Hi.","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.133110374212265},{"text":"Good afternoon.","start":3.4399998,"end":4.08,"sentiment":"neutral","sentiment_score":0.22932874411344528},{"text":"My name is Shaville.","start":4.08,"end":4.96,"sentiment":"neutral","sentiment_score":0.1276347767561674},{"text":"I'm calling on behalf of a customer.","start":4.96,"end":7.62,"sentiment":"neutral","sentiment_score":0.10072778165340424},{"text":"His name is Jody Ward, j o d y w a r d.","start":8.0,"end":12.74,"sentiment":"neutral","sentiment_score":0.07669794731415235}],"sentiment":"neutral","sentiment_score":0.10386943541191242,"channel":1,"num_words":27,"start":3.1999998,"end":12.74},{"sentences":[{"text":"Okay.","start":13.92,"end":14.42,"sentiment":"neutral","sentiment_score":0.2094980776309967},{"text":"Thank you.","start":14.48,"end":15.38,"sentiment":"positive","sentiment_score":0.43325643241405487},{"text":"May one moment.","start":15.44,"end":16.455,"sentiment":"neutral","sentiment_score":0.23034792145093283},{"text":"Okay?","start":16.455,"end":16.935,"sentiment":"neutral","sentiment_score":0.07939986884593964},{"text":"Let me","start":16.935,"end":17.335001,"sentiment":"neutral","sentiment_score":0.029484870843589306}],"sentiment":"neutral","sentiment_score":0.21171381303833592,"channel":0,"num_words":9,"start":13.92,"end":17.335001},{"sentences":[{"text":"Yep.","start":17.195,"end":17.695,"sentiment":"neutral","sentiment_score":0.03429049253463745}],"sentiment":"neutral","sentiment_score":0.03429049253463745,"channel":1,"num_words":1,"start":17.195,"end":17.695},{"sentences":[{"text":"just pull up the account.","start":17.335001,"end":18.715,"sentiment":"neutral","sentiment_score":0.03925502598285675},{"text":"Judy Ward.","start":20.215,"end":21.515,"sentiment":"neutral","sentiment_score":0.025244477204978466},{"text":"And to who I'm speaking with again?","start":22.135,"end":24.075,"sentiment":"neutral","sentiment_score":0.0014456305652856827}],"sentiment":"neutral","sentiment_score":0.01834882130580289,"channel":0,"num_words":14,"start":17.335001,"end":24.075},{"sentences":[{"text":"Yep.","start":23.755,"end":24.075,"sentiment":"neutral","sentiment_score":0.015086128376424313},{"text":"So my name is Shahil.","start":24.075,"end":25.115,"sentiment":"neutral","sentiment_score":0.01953580677509308},{"text":"That's s h a h I l.","start":25.115,"end":27.615,"sentiment":"neutral","sentiment_score":0.029960949506078447},{"text":"I'm the the operations manager for the provider that looks after him, which is here.","start":27.789999,"end":32.93,"sentiment":"neutral","sentiment_score":0.05522334227959315}],"sentiment":"neutral","sentiment_score":0.041101497963869145,"channel":1,"num_words":28,"start":23.755,"end":32.93},{"sentences":[{"text":"Okay.","start":33.71,"end":34.21,"sentiment":"neutral","sentiment_score":0.11818813532590866},{"text":"Secure.","start":34.75,"end":35.25,"sentiment":"neutral","sentiment_score":0.08618506789207458}],"sentiment":"neutral","sentiment_score":0.10218660160899162,"channel":0,"num_words":2,"start":33.71,"end":35.25},{"sentences":[{"text":"S h a h I l.","start":36.59,"end":38.449997,"sentiment":"neutral","sentiment_score":0.03794535156339407}],"sentiment":"neutral","sentiment_score":0.03794535156339407,"channel":1,"num_words":6,"start":36.59,"end":38.449997},{"sentences":[{"text":"Okay.","start":40.91,"end":41.41,"sentiment":"neutral","sentiment_score":0.15712496638298035},{"text":"Thank you so much.","start":41.47,"end":42.35,"sentiment":"positive","sentiment_score":0.5288652628660202},{"text":"And how may I help you today in reference with her account?","start":42.35,"end":45.49,"sentiment":"neutral","sentiment_score":0.2841813291112582}],"sentiment":"positive","sentiment_score":0.3342801157165976,"channel":0,"num_words":17,"start":40.91,"end":45.49},{"sentences":[{"text":"Yeah.","start":45.805,"end":46.125,"sentiment":"neutral","sentiment_score":-0.06434323638677597},{"text":"With his account, it's just in relations to canceling it.","start":46.125,"end":48.845,"sentiment":"neutral","sentiment_score":-0.17053074687719344},{"text":"He's actually moving into a FBA property, which already has Internet at that location.","start":48.845,"end":55.025,"sentiment":"neutral","sentiment_score":-0.09837717855615276}],"sentiment":"neutral","sentiment_score":-0.12587724819779397,"channel":1,"num_words":25,"start":45.805,"end":55.025},{"sentences":[{"text":"Oh, got it.","start":56.995,"end":58.05,"sentiment":"neutral","sentiment_score":0.08953326692183812},{"text":"Thank you for letting us know.","start":58.13,"end":59.329998,"sentiment":"positive","sentiment_score":0.463374063372612},{"text":"Just give me a moment.","start":59.329998,"end":60.29,"sentiment":"neutral","sentiment_score":0.2744622528553009},{"text":"Let me go over to your account and see the contract she's having with her account.","start":60.29,"end":65.89,"sentiment":"neutral","sentiment_score":0.1588975852355361},{"text":"Okay?","start":65.89,"end":66.39,"sentiment":"neutral","sentiment_score":0.1499866545200348}],"sentiment":"neutral","sentiment_score":0.22946785366342914,"channel":0,"num_words":31,"start":56.995,"end":66.39},{"sentences":[{"text":"Thank you.","start":67.57,"end":68.39,"sentiment":"positive","sentiment_score":0.40503135323524475}],"sentiment":"positive","sentiment_score":0.40503135323524475,"channel":0,"num_words":2,"start":67.57,"end":68.39},{"sentences":[{"text":"Sent you a list of things that you still can you provide","start":125.835,"end":136.655,"sentiment":"neutral","sentiment_score":0.30353711421291035}],"sentiment":"neutral","sentiment_score":0.30353711421291035,"channel":1,"num_words":12,"start":125.835,"end":136.655},{"sentences":[{"text":"Thank you so much for patiently","start":191.66501,"end":193.265,"sentiment":"positive","sentiment_score":0.5235880265633265}],"sentiment":"positive","sentiment_score":0.5235880265633265,"channel":0,"num_words":6,"start":191.66501,"end":193.265},{"sentences":[{"text":"No worries.","start":192.955,"end":193.53,"sentiment":"neutral","sentiment_score":0.09736104682087898}],"sentiment":"neutral","sentiment_score":0.09736104682087898,"channel":1,"num_words":2,"start":192.955,"end":193.53},{"sentences":[{"text":"waiting on the line.","start":193.265,"end":194.405,"sentiment":"neutral","sentiment_score":0.03846842236816883}],"sentiment":"neutral","sentiment_score":0.03846842236816883,"channel":0,"num_words":4,"start":193.265,"end":194.405},{"sentences":[{"text":"No","start":194.49,"end":194.99,"sentiment":"neutral","sentiment_score":-0.05820349603891373}],"sentiment":"neutral","sentiment_score":-0.05820349603891373,"channel":1,"num_words":1,"start":194.49,"end":194.99},{"sentences":[{"text":"Okay.","start":195.905,"end":196.38501,"sentiment":"neutral","sentiment_score":-0.055016785860061646},{"text":"So you mentioned that she is moving into a property","start":196.38501,"end":200.12999,"sentiment":"neutral","sentiment_score":-0.0752626571804285}],"sentiment":"neutral","sentiment_score":-0.07342212342403152,"channel":0,"num_words":11,"start":195.905,"end":200.12999},{"sentences":[{"text":"worries.","start":199.93,"end":200.43,"sentiment":"neutral","sentiment_score":-0.0767916738986969}],"sentiment":"neutral","sentiment_score":-0.0767916738986969,"channel":1,"num_words":1,"start":199.93,"end":200.43},{"sentences":[{"text":"that already has an active Internet 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The account manager had already moved to a FBA property and had internet at that location. The account manager's preferred cancellation date was July 9, and the representative, Sh hiding, processed the payment and sent a confirmation email. The account manager was instructed to ensure all outstanding balances were settled before canceling the service."},"intents":{"segments":[{"text":"And how may I help you today in reference with her account? Yeah.","start_word":105,"end_word":117,"intents":[{"intent":"Discuss customer's account","confidence_score":0.00030035284}]},{"text":"And would you mind verifying her date of birth, please?","start_word":247,"end_word":256,"intents":[{"intent":"Confirm customer's date of birth","confidence_score":0.010912538},{"intent":"Confirm confirmation of date of birth","confidence_score":0.00019593837}]},{"text":"Would you like me to process the payment Yes. over Absolutely.","start_word":533,"end_word":543,"intents":[{"intent":"Process payment","confidence_score":0.10793295},{"intent":"Process payment","confidence_score":0.052111816}]},{"text":"I want everything to me for myself. It's easy for me to do everything for Jerry. I don't need anything to do for him. I need to. I'm according carefully, let me do carefully financially, but I have many things to do for me over more than more than financial manager. Yeah. Yeah.","start_word":747,"end_word":799,"intents":[{"intent":"Manage finances and arrange payment","confidence_score":0.0002339365}]}]},"sentiments":{"segments":[{"text":"Good afternoon. This is here at accounts. How may I help you today?","start_word":0,"end_word":12,"sentiment":"positive","sentiment_score":0.403113067150116},{"text":"Hi. Good afternoon. My name is Shaville. I'm calling on behalf of a customer. His name is Jody Ward, j o d y w a r d. Okay.","start_word":13,"end_word":40,"sentiment":"neutral","sentiment_score":0.10610171407461166},{"text":"Thank you.","start_word":41,"end_word":42,"sentiment":"positive","sentiment_score":0.413764089345932},{"text":"May one moment. Okay? Let me Yep. just pull up the account. Judy Ward. And to who I'm speaking with again? Yep. So my name is Shahil. That's s h a h I l. I'm the the operations manager for the provider that looks after him, which is here. Okay. Secure. S h a h I l. Okay.","start_word":43,"end_word":100,"sentiment":"neutral","sentiment_score":0.04934588819742203},{"text":"Thank you so much.","start_word":101,"end_word":104,"sentiment":"positive","sentiment_score":0.5248339772224426},{"text":"And how may I help you today in reference with her account? Yeah. With his account, it's just in relations to canceling it. He's actually moving into a FBA property, which already has Internet at that location. Oh, got it.","start_word":105,"end_word":144,"sentiment":"neutral","sentiment_score":-0.014451412484049795},{"text":"Thank you for letting us know.","start_word":145,"end_word":150,"sentiment":"positive","sentiment_score":0.4790327250957489},{"text":"Just give me a moment. Let me go over to your account and see the contract she's having with her account. Okay?","start_word":151,"end_word":172,"sentiment":"neutral","sentiment_score":0.1889098584651947},{"text":"Thank you. Sent you a list of things that you still can you provide Thank you so much for patiently No worries.","start_word":173,"end_word":194,"sentiment":"positive","sentiment_score":0.34157243371009827},{"text":"waiting on the line. No Okay. So you mentioned that she is moving into a property worries. that already has an active Internet services? Correct. Okay. I got it. And when will be the preferred cancellation of the service? Preferred cancellation would be the the July 9. The July 9. Okay. Yes. And would you mind verifying her date of birth, please? So I'll call That should be the twenty second of the fourth nineteen seventy two. Oh, I'm showing a diff different date of birth here. Maybe '9. I've got the the participant's date of partner here. Is it fifteenth of the first nineteen fifty four? Yeah. Yes.","start_word":195,"end_word":303,"sentiment":"neutral","sentiment_score":-0.01635579578578472},{"text":"Thank Is you it so under much.","start_word":304,"end_word":310,"sentiment":"positive","sentiment_score":0.33725103735923767},{"text":"That's yeah. I've got Lawan Emeron here as well, so mhmm. she's here in person. I I understand. So, yeah, technically, here's I'm showing in here that the contract is under twelve month, but as per the record, it has been fulfilled last February because we Yep. had her last February of 2025. Yep. So, basically, please ensure that the all outstanding balances on the account has been settled. In that way, we could proceed accordingly with the service cancellation of the July 9. So once the service is usually, we're processing a cancellation during morning. So once the cancellation has been completed, we will be sending a email confirmation. And if Okay. I may ask, no one is living in this address, maybe they can continue the service Unfortunately, that we can contact? not. Unfortunately, No. Oh, okay. not.","start_word":311,"end_word":450,"sentiment":"neutral","sentiment_score":0.04730348155966827},{"text":"That's so sad.","start_word":451,"end_word":453,"sentiment":"negative","sentiment_score":-0.4792250096797943},{"text":"And we we really would love to provide Jody, services to her new location. However, as you mentioned, you already have the active services. Yes.","start_word":454,"end_word":478,"sentiment":"neutral","sentiment_score":0.09545449912548064},{"text":"We appreciate you share these details. We will have this noted.","start_word":479,"end_word":489,"sentiment":"positive","sentiment_score":0.4693591296672821},{"text":"And then, yeah, just wait for the email confirmation. Ensure the outstanding balances will be settled prior to that date. Okay? Absolutely. Is is she able to settle the account outstanding balance now so that it's all done and dusted? Oh, yes. Yes. Would you like me to process the payment Yes. over Absolutely. the phone? Yes. He's Okay. happy to do so. Want to pay Surely. it today? You're going to use a Visa or a Mastercard? Visa or Mastercard. You like? No. No. Then we automate. Direct debit already. We use Oh, direct you do? debit. Yeah. We do we did, like, direct debit. Right? Every month, we do you can do direct debit. Can you do Yeah. direct Would debit you to cancel the account or settle yeah. the bank? Because, basically, we're processing a payment between the fifth till the fifteenth of each month. But if you authorize me to proceed with your payment today, I can do so as well. Yep. That's fine. After Alright. I pay So to do the payment today? Yeah. Yeah. Yeah. I would say it's fine with that. Yes. yeah, be on the line. Let me do it while I have you. Okay? Yeah. Bear Absolutely. with me.","start_word":490,"end_word":697,"sentiment":"neutral","sentiment_score":0.10673237412881392},{"text":"Thank you. Thank you.","start_word":698,"end_word":701,"sentiment":"positive","sentiment_score":0.5225601196289062},{"text":"They they do direct debit. Right? Yeah. They can authorize you can authorize and then they'll get it done. No worries. No. That's really something.","start_word":702,"end_word":726,"sentiment":"neutral","sentiment_score":0.08267942070960999},{"text":"Awesome.","start_word":727,"end_word":727,"sentiment":"positive","sentiment_score":0.50872802734375},{"text":"Yeah. Make me have something. Everything to me, and I have to talk to them and to Yes. Right. I want everything to me for myself. It's easy for me to do everything for Jerry. I don't need anything to do for him. I need to. I'm according carefully, let me do carefully financially, but I have many things to do for me over more than more than financial manager. Yeah. Yeah. Yeah. Like, if we can do that, ask the lawyer can do that, do that. Okay. I say to pay you Yeah. Do that. K. What what what how do they want me to be available? Just the the appointed part number. Got it. Yeah. So it's a line and they can have it working now. Oh, everyone can help. Yeah. Okay. Thank you. We're just canceling all the utilities at the unit. We're just getting that all sorted and finalized. So from the ninth, there's nothing outstanding. Yeah. Alright.","start_word":728,"end_word":889,"sentiment":"neutral","sentiment_score":0.04757112264633179},{"text":"Thank you so much for staying on the line. So the payment has been processed successfully.","start_word":890,"end_word":905,"sentiment":"positive","sentiment_score":0.4810696840286255},{"text":"Within today, she will receive a official payment receipt to her email address, and then we'll proceed accordingly to your request. Okay?","start_word":906,"end_word":927,"sentiment":"neutral","sentiment_score":0.25850746035575867},{"text":"Wonderful. Thank you so Alright. much.","start_word":928,"end_word":933,"sentiment":"positive","sentiment_score":0.3854570686817169},{"text":"You're welcome. If you need our services in the future, please feel free to give us a call, and we'll be more than happy to welcome you Can back. can I can I request a receipt number or a a reference number for this call, please? I could provide you the receipt number, definitely. It's 20 Yep. 26 Twenty twenty six. 02 Yeah. 00 Yep. 763 Seven. 63. 63. Perfect. There's Okay. a third You also received this via email. via email as well. Perfect. Thank Mhmm. you so much. And You're how much welcome. is the outstanding balance that was paid? $69.95. Perfect.","start_word":934,"end_word":1037,"sentiment":"neutral","sentiment_score":0.11673632264137268},{"text":"Thank you so much. You're welcome. It's my pleasure to help you today.","start_word":1038,"end_word":1050,"sentiment":"positive","sentiment_score":0.5676968693733215},{"text":"Anything else? No. That's it.","start_word":1051,"end_word":1055,"sentiment":"neutral","sentiment_score":0.09645197317004205},{"text":"Thank you so much. Appreciate Alright. it. You're you're Bye bye. welcome. Thank you. Have a good one. Be safe.","start_word":1056,"end_word":1075,"sentiment":"positive","sentiment_score":0.5906288623809814}],"average":{"sentiment":"neutral","sentiment_score":0.1152490649525834}}}}