{"metadata":{"transaction_key":"deprecated","request_id":"019f7d2a-b932-7673-8b0d-b8eec25df228","sha256":"b540ca7ee50e6df11f6dac02e5b489e101ef4f6770638ff1ca7e35985432773c","created":"2026-07-20T01:36:21.052Z","duration":125.56794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":366,"output_tokens":48},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":405,"output_tokens":405},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":405,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald. Yeah. Good morning. Anthony, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful. Thank you for asking. Anthony, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second week of August. Mhmm. When do they, Sebastian, can I call you back again? Alright. No worries. Thank you. Have a good day. Thank you, Anthony. Have a bye bye.","confidence":0.9980469,"words":[{"word":"ronald","start":5.92,"end":6.42,"confidence":0.98779297,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.03787968307733536},{"word":"yeah","start":21.975,"end":22.295,"confidence":0.95458984,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12371733784675598},{"word":"good","start":22.295,"end":22.535,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2309158742427826},{"word":"morning","start":22.535,"end":23.035,"confidence":0.9880371,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.17641234397888184},{"word":"anthony","start":23.655,"end":24.155,"confidence":0.9550781,"punctuated_word":"Anthony,","sentiment":"neutral","sentiment_score":0.12140092253684998},{"word":"it's","start":24.215,"end":24.695,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.16075196862220764},{"word":"ronald","start":24.695,"end":25.195,"confidence":0.9902344,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.14404374361038208},{"word":"from","start":25.494999,"end":25.994999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.13569769263267517},{"word":"cloud","start":26.055,"end":26.455,"confidence":0.7392578,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.1634836345911026},{"word":"solution","start":26.455,"end":26.955,"confidence":0.9633789,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.13910189270973206},{"word":"it","start":27.015,"end":27.515,"confidence":0.99365234,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.13230431079864502},{"word":"how","start":28.32,"end":28.48,"confidence":0.8852539,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.14550074934959412},{"word":"are","start":28.48,"end":28.56,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.12042322754859924},{"word":"you","start":28.56,"end":28.72,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.279323548078537},{"word":"doing","start":28.72,"end":29.039999,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.299972802400589},{"word":"today","start":29.039999,"end":29.539999,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.127143993973732},{"word":"i'm","start":31.36,"end":31.86,"confidence":0.96972656,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.6238073110580444},{"word":"doing","start":32.08,"end":32.4,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.6539655327796936},{"word":"wonderful","start":32.4,"end":32.9,"confidence":1.0,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.6759560108184814},{"word":"thank","start":33.04,"end":33.28,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6160854697227478},{"word":"you","start":33.28,"end":33.44,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6108004450798035},{"word":"for","start":33.44,"end":33.6,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6026033163070679},{"word":"asking","start":33.6,"end":34.1,"confidence":0.9995117,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.6099308729171753},{"word":"anthony","start":35.2,"end":35.7,"confidence":0.84521484,"punctuated_word":"Anthony,","sentiment":"neutral","sentiment_score":0.05360011011362076},{"word":"i","start":35.92,"end":36.0,"confidence":0.9707031,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05579962953925133},{"word":"hope","start":36.0,"end":36.48,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.0671045333147049},{"word":"you","start":36.48,"end":36.72,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0498809739947319},{"word":"still","start":36.72,"end":37.22,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.044168055057525635},{"word":"remember","start":37.28,"end":37.76,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.046748366206884384},{"word":"the","start":37.76,"end":37.92,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.047038208693265915},{"word":"company","start":37.92,"end":38.32,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.08472413569688797},{"word":"because","start":38.32,"end":38.64,"confidence":0.6879883,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.049085453152656555},{"word":"the","start":38.64,"end":38.8,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04742801561951637},{"word":"last","start":38.8,"end":39.04,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.02636905387043953},{"word":"time","start":39.04,"end":39.28,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.04881269484758377},{"word":"that","start":39.28,"end":39.52,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.053359292447566986},{"word":"we","start":39.52,"end":39.76,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05797673016786575},{"word":"touched","start":39.76,"end":40.08,"confidence":0.5180664,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.07537615299224854},{"word":"base","start":40.08,"end":40.32,"confidence":0.9970703,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.06546974182128906},{"word":"with","start":40.32,"end":40.48,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07056282460689545},{"word":"you","start":40.48,"end":40.64,"confidence":0.8569336,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.07228412479162216},{"word":"it","start":40.64,"end":40.72,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04387739300727844},{"word":"was","start":40.72,"end":40.96,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.030367419123649597},{"word":"october","start":40.96,"end":41.44,"confidence":0.9951172,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.04318055883049965},{"word":"of","start":41.44,"end":41.6,"confidence":0.75927734,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03988322988152504},{"word":"last","start":41.6,"end":41.92,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.03273651748895645},{"word":"year","start":41.92,"end":42.42,"confidence":0.94262695,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.04495741426944733},{"word":"and","start":43.055,"end":43.455,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.03374536335468292},{"word":"during","start":43.455,"end":43.695,"confidence":0.9980469,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.026337772607803345},{"word":"that","start":43.695,"end":44.015,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.02792290970683098},{"word":"time","start":44.015,"end":44.335,"confidence":0.99365234,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.03078068047761917},{"word":"i","start":44.335,"end":44.575,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04026955366134643},{"word":"was","start":44.575,"end":44.975002,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.03133683651685715},{"word":"trying","start":44.975002,"end":45.375,"confidence":0.9980469,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.04532144218683243},{"word":"to","start":45.375,"end":45.695,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.040282636880874634},{"word":"arrange","start":45.695,"end":46.095,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.06773999333381653},{"word":"a","start":46.095,"end":46.175,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.061110734939575195},{"word":"meeting","start":46.175,"end":46.575,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.06137728691101074},{"word":"with","start":46.575,"end":46.815002,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05855704843997955},{"word":"you","start":46.815002,"end":47.135002,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07971075177192688},{"word":"together","start":47.135002,"end":47.535,"confidence":0.9003906,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.06737299263477325},{"word":"with","start":47.535,"end":47.775,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0766376405954361},{"word":"my","start":47.775,"end":48.095,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.08462075889110565},{"word":"cto","start":48.095,"end":48.595,"confidence":0.99332684,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.08223329484462738},{"word":"mister","start":49.375,"end":49.875,"confidence":0.99365234,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.07605301588773727},{"word":"bajit","start":49.935,"end":50.435,"confidence":0.58813477,"punctuated_word":"Bajit","sentiment":"neutral","sentiment_score":0.07670234143733978},{"word":"singh","start":50.495,"end":50.895,"confidence":0.9128418,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.0845947191119194},{"word":"to","start":50.895,"end":51.295,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08754324913024902},{"word":"introduce","start":51.295,"end":51.795,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.0816294401884079},{"word":"our","start":51.855,"end":52.015,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.07456335425376892},{"word":"company","start":52.015,"end":52.415,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.10129999369382858},{"word":"and","start":52.415,"end":52.575,"confidence":0.9589844,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12299128621816637},{"word":"our","start":52.575,"end":52.815002,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.07564821094274521},{"word":"services","start":52.815002,"end":53.315002,"confidence":0.9995117,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.07184349000453949},{"word":"name","start":54.255,"end":54.655,"confidence":1.0,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.05738291889429093},{"word":"of","start":54.655,"end":54.815002,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04148529842495918},{"word":"the","start":54.815002,"end":54.975,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04201941192150116},{"word":"company","start":54.975,"end":55.455,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.0630955696105957},{"word":"again","start":55.455,"end":55.955,"confidence":0.6713867,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.054672591388225555},{"word":"it's","start":56.095,"end":56.52,"confidence":0.99365234,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.0598498098552227},{"word":"cloud","start":56.84,"end":57.32,"confidence":0.82128906,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.09038862586021423},{"word":"solution","start":57.32,"end":57.82,"confidence":0.9770508,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.06548665463924408},{"word":"it","start":57.96,"end":58.46,"confidence":0.9880371,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.0608501210808754},{"word":"we","start":59.48,"end":59.64,"confidence":0.61279297,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.04235251247882843},{"word":"are","start":59.64,"end":59.8,"confidence":0.99609375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.04189859330654144},{"word":"a","start":59.8,"end":60.3,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.057387225329875946},{"word":"managed","start":60.52,"end":60.920002,"confidence":0.92333984,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":0.09073834121227264},{"word":"service","start":60.920002,"end":61.32,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.05020780116319656},{"word":"provider","start":61.32,"end":61.82,"confidence":0.99902344,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.05440722405910492},{"word":"we","start":62.440002,"end":62.6,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.03114151768386364},{"word":"are","start":62.6,"end":62.68,"confidence":0.9921875,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.04075901210308075},{"word":"also","start":62.68,"end":63.0,"confidence":0.9980469,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.041167959570884705},{"word":"microsoft","start":63.0,"end":63.5,"confidence":0.9277344,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.06975667178630829},{"word":"trusted","start":63.56,"end":64.04,"confidence":0.984375,"punctuated_word":"trusted","sentiment":"neutral","sentiment_score":0.07012320309877396},{"word":"partner","start":64.04,"end":64.54,"confidence":1.0,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":0.06602920591831207},{"word":"providing","start":64.68,"end":65.16,"confidence":0.76416016,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.05773880332708359},{"word":"services","start":65.16,"end":65.66,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.06539500504732132},{"word":"for","start":65.8,"end":66.2,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07551497220993042},{"word":"cloud","start":66.2,"end":66.6,"confidence":0.94384766,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.09577268362045288},{"word":"solution","start":66.6,"end":67.1,"confidence":0.9921875,"punctuated_word":"solution,","sentiment":"neutral","sentiment_score":0.07631008327007294},{"word":"cybersecurity","start":67.96,"end":68.46,"confidence":0.85913086,"punctuated_word":"cybersecurity,","sentiment":"neutral","sentiment_score":0.06742452085018158},{"word":"backup","start":69.0,"end":69.4,"confidence":0.9863281,"punctuated_word":"backup","sentiment":"neutral","sentiment_score":0.06977435946464539},{"word":"and","start":69.4,"end":69.56,"confidence":0.8642578,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07026591151952744},{"word":"recovery","start":69.56,"end":70.06,"confidence":0.99365234,"punctuated_word":"recovery,","sentiment":"neutral","sentiment_score":0.08246274292469025},{"word":"sharepoint","start":70.28,"end":70.78,"confidence":0.9900716,"punctuated_word":"SharePoint,","sentiment":"neutral","sentiment_score":0.08005973696708679},{"word":"manage","start":71.695,"end":72.015,"confidence":0.7092285,"punctuated_word":"Manage","sentiment":"neutral","sentiment_score":0.06687699258327484},{"word":"three","start":72.015,"end":72.255,"confidence":0.98828125,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.048809051513671875},{"word":"sixty","start":72.255,"end":72.655,"confidence":0.85546875,"punctuated_word":"sixty","sentiment":"neutral","sentiment_score":0.03990809619426727},{"word":"five","start":72.655,"end":73.155,"confidence":0.99365234,"punctuated_word":"five,","sentiment":"neutral","sentiment_score":0.04993929713964462},{"word":"power","start":73.215,"end":73.615,"confidence":0.9921875,"punctuated_word":"Power","sentiment":"neutral","sentiment_score":0.08981998264789581},{"word":"bi","start":73.615,"end":74.015,"confidence":0.8898926,"punctuated_word":"BI,","sentiment":"neutral","sentiment_score":0.05505373701453209},{"word":"and","start":74.015,"end":74.255,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03757266327738762},{"word":"many","start":74.255,"end":74.494995,"confidence":0.9970703,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.04385301470756531},{"word":"more","start":74.494995,"end":74.994995,"confidence":0.99560547,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":0.025040823966264725},{"word":"and","start":75.455,"end":75.955,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.007017634809017181},{"word":"the","start":76.095,"end":76.255,"confidence":0.82910156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.007783733308315277},{"word":"reason","start":76.255,"end":76.575,"confidence":0.9951172,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.007142025977373123},{"word":"for","start":76.575,"end":76.814995,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0021886229515075684},{"word":"my","start":76.814995,"end":76.975,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.008878588676452637},{"word":"call","start":76.975,"end":77.215,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.01826724037528038},{"word":"today","start":77.215,"end":77.715,"confidence":0.98950195,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.018146229907870293},{"word":"same","start":78.095,"end":78.255,"confidence":0.7890625,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.0276094451546669},{"word":"thing","start":78.255,"end":78.415,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.038787275552749634},{"word":"as","start":78.415,"end":78.735,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.03855721652507782},{"word":"before","start":78.735,"end":79.235,"confidence":0.94750977,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":0.04251374304294586},{"word":"we're","start":79.854996,"end":80.174995,"confidence":0.99902344,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.008154205046594143},{"word":"only","start":80.174995,"end":80.415,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.011222556233406069},{"word":"hoping","start":80.415,"end":80.735,"confidence":0.99902344,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.03364519029855728},{"word":"to","start":80.735,"end":80.895,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05081615597009659},{"word":"arrange","start":80.895,"end":81.295,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.07580742239952087},{"word":"an","start":81.295,"end":81.455,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.06130882725119591},{"word":"introductory","start":81.455,"end":81.955,"confidence":0.99902344,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":0.062471285462379456},{"word":"meeting","start":82.255,"end":82.575,"confidence":0.99902344,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.06345290690660477},{"word":"with","start":82.575,"end":82.814995,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07121866196393967},{"word":"you","start":82.814995,"end":83.055,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07051031291484833},{"word":"simply","start":83.055,"end":83.295,"confidence":0.9453125,"punctuated_word":"simply","sentiment":"neutral","sentiment_score":0.06839302182197571},{"word":"to","start":83.295,"end":83.455,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07128062844276428},{"word":"introduce","start":83.455,"end":83.955,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.05425488203763962},{"word":"our","start":84.015,"end":84.255,"confidence":0.9970703,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.04951059818267822},{"word":"company","start":84.255,"end":84.755,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.06841771304607391},{"word":"only","start":85.29,"end":85.53001,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.0935896560549736},{"word":"for","start":85.53001,"end":85.770004,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06842340528964996},{"word":"future","start":85.770004,"end":86.25,"confidence":0.99609375,"punctuated_word":"future","sentiment":"neutral","sentiment_score":0.07514278590679169},{"word":"reference","start":86.25,"end":86.75,"confidence":0.9406738,"punctuated_word":"reference.","sentiment":"neutral","sentiment_score":0.05355755239725113},{"word":"and","start":87.450005,"end":87.93,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04051841050386429},{"word":"we're","start":87.93,"end":88.170006,"confidence":0.99853516,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.04660607874393463},{"word":"hoping","start":88.170006,"end":88.490005,"confidence":0.9951172,"punctuated_word":"hoping,","sentiment":"neutral","sentiment_score":0.05835851281881333},{"word":"sir","start":88.490005,"end":88.73,"confidence":1.0,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.07630671560764313},{"word":"that","start":88.73,"end":88.89,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06564545631408691},{"word":"you","start":88.89,"end":88.97,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05803361535072327},{"word":"have","start":88.97,"end":89.130005,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.04200885444879532},{"word":"an","start":89.130005,"end":89.29,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.051615796983242035},{"word":"available","start":89.29,"end":89.69,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.02575911581516266},{"word":"time","start":89.69,"end":89.93,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.04891043528914451},{"word":"next","start":89.93,"end":90.25,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.04263231158256531},{"word":"month","start":90.25,"end":90.57,"confidence":0.9199219,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.0375068336725235},{"word":"maybe","start":90.57,"end":90.89,"confidence":0.9980469,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.038516998291015625},{"word":"on","start":90.89,"end":91.05,"confidence":0.6665039,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.039380766451358795},{"word":"first","start":91.05,"end":91.29,"confidence":0.9863281,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.03308048099279404},{"word":"or","start":91.29,"end":91.53001,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.025527257472276688},{"word":"second","start":91.53001,"end":91.850006,"confidence":0.9970703,"punctuated_word":"second","sentiment":"neutral","sentiment_score":0.030736859887838364},{"word":"week","start":91.850006,"end":92.01,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.020439524203538895},{"word":"of","start":92.01,"end":92.170006,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.019507745280861855},{"word":"august","start":92.170006,"end":92.670006,"confidence":0.8964844,"punctuated_word":"August.","sentiment":"neutral","sentiment_score":0.016917001456022263},{"word":"mhmm","start":95.770004,"end":96.270004,"confidence":0.9133301,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.2366025596857071},{"word":"when","start":100.025,"end":100.345,"confidence":0.609375,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.10369176417589188},{"word":"do","start":100.345,"end":100.505,"confidence":0.5522461,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0775289386510849},{"word":"they","start":100.505,"end":100.665,"confidence":0.44677734,"punctuated_word":"they,","sentiment":"neutral","sentiment_score":-0.08320339769124985},{"word":"sebastian","start":100.665,"end":101.065,"confidence":0.73046875,"punctuated_word":"Sebastian,","sentiment":"neutral","sentiment_score":-0.07858610153198242},{"word":"can","start":101.065,"end":101.225,"confidence":0.9863281,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.05978481471538544},{"word":"i","start":101.225,"end":101.305,"confidence":0.91845703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07229971885681152},{"word":"call","start":101.305,"end":101.545,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.05172178894281387},{"word":"you","start":101.545,"end":101.625,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07109475135803223},{"word":"back","start":101.625,"end":101.865,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.05841091275215149},{"word":"again","start":101.865,"end":102.365,"confidence":0.99902344,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.06862758845090866},{"word":"alright","start":119.4,"end":119.9,"confidence":0.6468506,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.03884492069482803},{"word":"no","start":119.96,"end":120.28,"confidence":0.9951172,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.058674685657024384},{"word":"worries","start":120.28,"end":120.76,"confidence":0.99902344,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.0811673104763031},{"word":"thank","start":120.76,"end":121.0,"confidence":0.99316406,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.14562088251113892},{"word":"you","start":121.0,"end":121.24,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1607704758644104},{"word":"have","start":121.24,"end":121.4,"confidence":0.9863281,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.29027700424194336},{"word":"a","start":121.4,"end":121.479996,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.31574752926826477},{"word":"good","start":121.479996,"end":121.72,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.27590319514274597},{"word":"day","start":121.72,"end":122.2,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.2665693759918213},{"word":"thank","start":122.2,"end":122.36,"confidence":0.90527344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2283170521259308},{"word":"you","start":122.36,"end":122.6,"confidence":0.9951172,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.18116718530654907},{"word":"anthony","start":122.6,"end":123.1,"confidence":0.9909668,"punctuated_word":"Anthony.","sentiment":"neutral","sentiment_score":0.1381487250328064},{"word":"have","start":123.64,"end":123.8,"confidence":0.34887695,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.11952728033065796},{"word":"a","start":123.8,"end":123.96,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1085844188928604},{"word":"bye","start":123.96,"end":124.12,"confidence":0.34350586,"punctuated_word":"bye","sentiment":"neutral","sentiment_score":0.07446350157260895},{"word":"bye","start":124.12,"end":124.62,"confidence":0.61816406,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.056616999208927155}],"paragraphs":{"transcript":"\nRonald. Yeah. Good morning. Anthony, it's Ronald from Cloud Solution IT. How are you doing today?\n\nI'm doing wonderful. Thank you for asking. Anthony, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT.\n\nWe are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second week of August. Mhmm.\n\nWhen do they, Sebastian, can I call you back again? Alright. No worries. Thank you. Have a good day.\n\nThank you, Anthony. Have a bye bye.","paragraphs":[{"sentences":[{"text":"Ronald.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.03787968307733536},{"text":"Yeah.","start":21.975,"end":22.295,"sentiment":"neutral","sentiment_score":0.12371733784675598},{"text":"Good morning.","start":22.295,"end":23.035,"sentiment":"neutral","sentiment_score":0.20366410911083221},{"text":"Anthony, it's Ronald from Cloud Solution IT.","start":23.655,"end":27.515,"sentiment":"neutral","sentiment_score":0.14239773792879923},{"text":"How are you doing today?","start":28.32,"end":29.539999,"sentiment":"neutral","sentiment_score":0.19447286427021027}],"sentiment":"neutral","sentiment_score":0.1586296078749001,"num_words":16,"start":5.92,"end":29.539999},{"sentences":[{"text":"I'm doing wonderful.","start":31.36,"end":32.9,"sentiment":"positive","sentiment_score":0.6512429515520731},{"text":"Thank you for asking.","start":33.04,"end":34.1,"sentiment":"positive","sentiment_score":0.6098550260066986},{"text":"Anthony, I hope you still remember the company because the last time that we touched base with you, it was October of last year.","start":35.2,"end":42.42,"sentiment":"neutral","sentiment_score":0.05211627623066306},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":43.055,"end":53.315002,"sentiment":"neutral","sentiment_score":0.06548988143051113},{"text":"Name of the company again, it's Cloud Solution IT.","start":54.255,"end":58.46,"sentiment":"neutral","sentiment_score":0.05947011129723655}],"sentiment":"neutral","sentiment_score":0.11861787147041578,"num_words":67,"start":31.36,"end":58.46},{"sentences":[{"text":"We are a managed service provider.","start":59.48,"end":61.82,"sentiment":"neutral","sentiment_score":0.05616528292496999},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start":62.440002,"end":74.994995,"sentiment":"neutral","sentiment_score":0.06066280193626881},{"text":"And the reason for my call today, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":75.455,"end":86.75,"sentiment":"neutral","sentiment_score":0.0431280253144602},{"text":"And we're hoping, sir, that you have an available time next month, maybe on first or second week of August.","start":87.450005,"end":92.670006,"sentiment":"neutral","sentiment_score":0.04090043855831027},{"text":"Mhmm.","start":95.770004,"end":96.270004,"sentiment":"neutral","sentiment_score":-0.2366025596857071}],"sentiment":"neutral","sentiment_score":0.0454732770350103,"num_words":82,"start":59.48,"end":96.270004},{"sentences":[{"text":"When do they, Sebastian, can I call you back again?","start":100.025,"end":102.365,"sentiment":"neutral","sentiment_score":-0.07249497771263122},{"text":"Alright.","start":119.4,"end":119.9,"sentiment":"neutral","sentiment_score":0.03884492069482803},{"text":"No worries.","start":119.96,"end":120.76,"sentiment":"neutral","sentiment_score":0.06992099806666374},{"text":"Thank you.","start":120.76,"end":121.24,"sentiment":"neutral","sentiment_score":0.15319567918777466},{"text":"Have a good day.","start":121.24,"end":122.2,"sentiment":"neutral","sentiment_score":0.28712427616119385}],"sentiment":"neutral","sentiment_score":0.047822400143272,"num_words":19,"start":100.025,"end":122.2},{"sentences":[{"text":"Thank you, Anthony.","start":122.2,"end":123.1,"sentiment":"neutral","sentiment_score":0.18254432082176208},{"text":"Have a bye bye.","start":123.64,"end":124.62,"sentiment":"neutral","sentiment_score":0.08979805000126362}],"sentiment":"neutral","sentiment_score":0.12954645178147725,"num_words":7,"start":122.2,"end":124.62}]}}]},{"alternatives":[{"transcript":"To record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Good morning. Anthony speaking. Yes, ma'am. Not too bad. Yourself? Good for you. Yeah. Look. Sorry, but I'm not really interested at this point of time. Thank you. Look. I've got I've got many years in the IT in the IT world. I've got many contacts in that in that space. So I've yeah. I've I don't need that that support at this point of time. Thank you. Okay. You too. Bye bye. Bye bye.","confidence":0.99853516,"words":[{"word":"to","start":0.16,"end":0.24,"confidence":0.5732422,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.001560615375638008},{"word":"record","start":0.24,"end":0.48,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.0008381856605410576},{"word":"your","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0002629850059747696},{"word":"name","start":0.79999995,"end":1.12,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.001217699609696865},{"word":"and","start":1.12,"end":1.36,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.00017204787582159042},{"word":"reason","start":1.36,"end":1.68,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.0030328603461384773},{"word":"for","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.002395331859588623},{"word":"calling","start":1.92,"end":2.42,"confidence":0.99316406,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.00533218402415514},{"word":"i'll","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.009113611653447151},{"word":"see","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.0101722264662385},{"word":"if","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.00850985199213028},{"word":"this","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.007014075294137001},{"word":"person","start":3.52,"end":3.84,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.010284378193318844},{"word":"is","start":3.84,"end":4.16,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0072919391095638275},{"word":"available","start":4.16,"end":4.66,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.00988643616437912},{"word":"thanks","start":11.04,"end":11.54,"confidence":0.99609375,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.22601564228534696},{"word":"please","start":11.92,"end":12.32,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.11510861665010452},{"word":"stay","start":12.32,"end":12.559999,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.10512308031320572},{"word":"on","start":12.559999,"end":12.719999,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1056508719921112},{"word":"the","start":12.719999,"end":12.799999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14883652329444885},{"word":"line","start":12.799999,"end":13.299999,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.2090696543455124},{"word":"good","start":19.475,"end":19.635,"confidence":0.98535156,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.226117804646492},{"word":"morning","start":19.635,"end":20.035,"confidence":0.99902344,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.14765791594982147},{"word":"anthony","start":20.035,"end":20.435,"confidence":0.9921875,"punctuated_word":"Anthony","sentiment":"neutral","sentiment_score":0.06418631225824356},{"word":"speaking","start":20.435,"end":20.935,"confidence":0.99853516,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.08268886804580688},{"word":"yes","start":28.515,"end":28.755001,"confidence":0.61450195,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.26493823528289795},{"word":"ma'am","start":28.755001,"end":29.255001,"confidence":0.9334717,"punctuated_word":"ma'am.","sentiment":"neutral","sentiment_score":0.2568630576133728},{"word":"not","start":29.715,"end":29.875,"confidence":0.72802734,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.24723441898822784},{"word":"too","start":29.875,"end":30.115,"confidence":0.93115234,"punctuated_word":"too","sentiment":"neutral","sentiment_score":0.12288491427898408},{"word":"bad","start":30.115,"end":30.355,"confidence":0.8845215,"punctuated_word":"bad.","sentiment":"neutral","sentiment_score":0.20240573585033417},{"word":"yourself","start":30.355,"end":30.855,"confidence":0.99609375,"punctuated_word":"Yourself?","sentiment":"neutral","sentiment_score":0.1946565806865692},{"word":"good","start":33.48,"end":33.72,"confidence":0.99121094,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5050859451293945},{"word":"for","start":33.72,"end":33.8,"confidence":0.7495117,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.3239927887916565},{"word":"you","start":33.8,"end":34.3,"confidence":0.99316406,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2762220501899719},{"word":"yeah","start":93.95,"end":94.270004,"confidence":0.82177734,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.025598105043172836},{"word":"look","start":94.270004,"end":94.770004,"confidence":0.7980957,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":-0.08621646463871002},{"word":"sorry","start":95.39,"end":95.79,"confidence":0.6047363,"punctuated_word":"Sorry,","sentiment":"neutral","sentiment_score":-0.21669313311576843},{"word":"but","start":95.79,"end":96.270004,"confidence":0.99609375,"punctuated_word":"but","sentiment":"negative","sentiment_score":-0.35366395115852356},{"word":"i'm","start":96.270004,"end":96.590004,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.48490411043167114},{"word":"not","start":96.590004,"end":96.83,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5526251196861267},{"word":"really","start":96.83,"end":97.07,"confidence":1.0,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.5377578735351562},{"word":"interested","start":97.07,"end":97.55,"confidence":1.0,"punctuated_word":"interested","sentiment":"negative","sentiment_score":-0.5271548628807068},{"word":"at","start":97.55,"end":97.71,"confidence":0.7475586,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.45757240056991577},{"word":"this","start":97.71,"end":97.79,"confidence":0.77001953,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.5059508085250854},{"word":"point","start":97.79,"end":98.03,"confidence":0.9892578,"punctuated_word":"point","sentiment":"negative","sentiment_score":-0.522890031337738},{"word":"of","start":98.03,"end":98.19,"confidence":0.60302734,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.4770772457122803},{"word":"time","start":98.19,"end":98.35,"confidence":0.9995117,"punctuated_word":"time.","sentiment":"negative","sentiment_score":-0.4805554747581482},{"word":"thank","start":98.35,"end":98.590004,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":-0.1752329021692276},{"word":"you","start":98.590004,"end":99.090004,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.1463431715965271},{"word":"look","start":103.805,"end":104.045,"confidence":0.74853516,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":-0.13948598504066467},{"word":"i've","start":104.045,"end":104.365,"confidence":1.0,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.2171633243560791},{"word":"got","start":104.365,"end":104.865,"confidence":0.9980469,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.1900285482406616},{"word":"i've","start":104.925,"end":105.085,"confidence":0.9951172,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.19941172003746033},{"word":"got","start":105.085,"end":105.405,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.16186977922916412},{"word":"many","start":105.405,"end":105.645,"confidence":1.0,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.09798897802829742},{"word":"years","start":105.645,"end":105.965,"confidence":0.9838867,"punctuated_word":"years","sentiment":"neutral","sentiment_score":-0.09441997110843658},{"word":"in","start":105.965,"end":106.045,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.07166120409965515},{"word":"the","start":106.045,"end":106.285,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09593595564365388},{"word":"it","start":106.285,"end":106.785,"confidence":0.9951172,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.07762010395526886},{"word":"in","start":108.445,"end":108.685,"confidence":0.6118164,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.09255457669496536},{"word":"the","start":108.685,"end":108.925,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11942540854215622},{"word":"it","start":108.925,"end":109.245,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.08650728315114975},{"word":"world","start":109.245,"end":109.645,"confidence":0.98095703,"punctuated_word":"world.","sentiment":"neutral","sentiment_score":-0.15521007776260376},{"word":"i've","start":109.645,"end":109.805,"confidence":0.99316406,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.14760106801986694},{"word":"got","start":109.805,"end":110.305,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.14406728744506836},{"word":"many","start":110.365,"end":110.765,"confidence":1.0,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.09101788699626924},{"word":"contacts","start":110.765,"end":111.165,"confidence":0.9951172,"punctuated_word":"contacts","sentiment":"neutral","sentiment_score":-0.123953215777874},{"word":"in","start":111.165,"end":111.325,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.12446703016757964},{"word":"that","start":111.325,"end":111.565,"confidence":0.8959961,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1856779158115387},{"word":"in","start":111.565,"end":111.805,"confidence":0.97314453,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1279798001050949},{"word":"that","start":111.805,"end":112.045,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2195638567209244},{"word":"space","start":112.045,"end":112.525,"confidence":0.8383789,"punctuated_word":"space.","sentiment":"neutral","sentiment_score":-0.173972487449646},{"word":"so","start":112.525,"end":112.845,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.17859165370464325},{"word":"i've","start":112.845,"end":113.165,"confidence":0.5701904,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.23643416166305545},{"word":"yeah","start":113.885,"end":114.385,"confidence":0.95996094,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.22863945364952087},{"word":"i've","start":114.525,"end":114.845,"confidence":0.9946289,"punctuated_word":"I've","sentiment":"negative","sentiment_score":-0.35419926047325134},{"word":"i","start":115.085,"end":115.585,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4168529808521271},{"word":"don't","start":115.70294,"end":116.02294,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.3863310217857361},{"word":"need","start":116.02294,"end":116.50294,"confidence":1.0,"punctuated_word":"need","sentiment":"negative","sentiment_score":-0.3655926287174225},{"word":"that","start":116.50294,"end":116.82294,"confidence":1.0,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.387275755405426},{"word":"that","start":116.82294,"end":117.06294,"confidence":0.9941406,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.4067068099975586},{"word":"support","start":117.06294,"end":117.46294,"confidence":0.99902344,"punctuated_word":"support","sentiment":"negative","sentiment_score":-0.44442275166511536},{"word":"at","start":117.46294,"end":117.54294,"confidence":0.9951172,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.4175868332386017},{"word":"this","start":117.54294,"end":117.78294,"confidence":1.0,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.35888779163360596},{"word":"point","start":117.78294,"end":117.94294,"confidence":1.0,"punctuated_word":"point","sentiment":"negative","sentiment_score":-0.34065473079681396},{"word":"of","start":117.94294,"end":118.02294,"confidence":0.7675781,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.3071797788143158},{"word":"time","start":118.02294,"end":118.26294,"confidence":1.0,"punctuated_word":"time.","sentiment":"negative","sentiment_score":-0.3501887321472168},{"word":"thank","start":118.26294,"end":118.50294,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.002462223172187805},{"word":"you","start":118.50294,"end":119.00294,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.02948339283466339},{"word":"okay","start":121.06294,"end":121.56294,"confidence":0.98291016,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.18603406846523285},{"word":"you","start":122.18294,"end":122.34294,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.1531253457069397},{"word":"too","start":122.34294,"end":122.66294,"confidence":0.99560547,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.21033933758735657},{"word":"bye","start":122.66294,"end":122.82294,"confidence":0.9941406,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.1276727020740509},{"word":"bye","start":122.82294,"end":123.32294,"confidence":0.9970703,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.1106623113155365},{"word":"bye","start":123.54294,"end":123.70294,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.0889645516872406},{"word":"bye","start":123.70294,"end":124.20294,"confidence":0.99609375,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.099405936896801}],"paragraphs":{"transcript":"\nTo record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Good morning. Anthony speaking.\n\nYes, ma'am. Not too bad. Yourself? Good for you. Yeah.\n\nLook. Sorry, but I'm not really interested at this point of time. Thank you. Look. I've got I've got many years in the IT in the IT world.\n\nI've got many contacts in that in that space. So I've yeah. I've I don't need that that support at this point of time. Thank you. Okay.\n\nYou too. Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"To record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.66,"sentiment":"neutral","sentiment_score":0.004992139153182506},{"text":"Thanks.","start":11.04,"end":11.54,"sentiment":"neutral","sentiment_score":0.22601564228534696},{"text":"Please stay on the line.","start":11.92,"end":13.299999,"sentiment":"neutral","sentiment_score":0.13675774931907653},{"text":"Good morning.","start":19.475,"end":20.035,"sentiment":"neutral","sentiment_score":0.18688786029815674},{"text":"Anthony speaking.","start":20.035,"end":20.935,"sentiment":"neutral","sentiment_score":0.07343759015202522}],"sentiment":"neutral","sentiment_score":0.06021349508315325,"num_words":25,"start":0.16,"end":20.935},{"sentences":[{"text":"Yes, ma'am.","start":28.515,"end":29.255001,"sentiment":"neutral","sentiment_score":0.2609006464481354},{"text":"Not too bad.","start":29.715,"end":30.355,"sentiment":"neutral","sentiment_score":0.1908416897058487},{"text":"Yourself?","start":30.355,"end":30.855,"sentiment":"neutral","sentiment_score":0.1946565806865692},{"text":"Good for you.","start":33.48,"end":34.3,"sentiment":"positive","sentiment_score":0.3684335947036743},{"text":"Yeah.","start":93.95,"end":94.270004,"sentiment":"neutral","sentiment_score":-0.025598105043172836}],"sentiment":"neutral","sentiment_score":0.23686856217682362,"num_words":10,"start":28.515,"end":94.270004},{"sentences":[{"text":"Look.","start":94.270004,"end":94.770004,"sentiment":"neutral","sentiment_score":-0.08621646463871002},{"text":"Sorry, but I'm not really interested at this point of time.","start":95.39,"end":98.35,"sentiment":"negative","sentiment_score":-0.4651677283373746},{"text":"Thank you.","start":98.35,"end":99.090004,"sentiment":"neutral","sentiment_score":-0.16078803688287735},{"text":"Look.","start":103.805,"end":104.045,"sentiment":"neutral","sentiment_score":-0.13948598504066467},{"text":"I've got I've got many years in the IT in the IT world.","start":104.045,"end":109.645,"sentiment":"neutral","sentiment_score":-0.1276766869884271}],"sentiment":"neutral","sentiment_score":-0.2615685880716358,"num_words":28,"start":94.270004,"end":109.645},{"sentences":[{"text":"I've got many contacts in that in that space.","start":109.645,"end":112.525,"sentiment":"neutral","sentiment_score":-0.14870006094376245},{"text":"So I've yeah.","start":112.525,"end":114.385,"sentiment":"neutral","sentiment_score":-0.21455508967240652},{"text":"I've I don't need that that support at this point of time.","start":114.525,"end":118.26294,"sentiment":"negative","sentiment_score":-0.37798992296059925},{"text":"Thank you.","start":118.26294,"end":119.00294,"sentiment":"neutral","sentiment_score":-0.013510584831237793},{"text":"Okay.","start":121.06294,"end":121.56294,"sentiment":"neutral","sentiment_score":0.18603406846523285}],"sentiment":"neutral","sentiment_score":-0.23551229608279686,"num_words":27,"start":109.645,"end":121.56294},{"sentences":[{"text":"You too.","start":122.18294,"end":122.66294,"sentiment":"neutral","sentiment_score":0.18173234164714813},{"text":"Bye bye.","start":122.66294,"end":123.32294,"sentiment":"neutral","sentiment_score":0.1191675066947937},{"text":"Bye bye.","start":123.54294,"end":124.20294,"sentiment":"neutral","sentiment_score":0.0941852442920208}],"sentiment":"neutral","sentiment_score":0.13169503087798753,"num_words":6,"start":122.18294,"end":124.20294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: To record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. Good morning. Anthony speaking.\n\nChannel 0: Yeah. Good morning. Anthony, it's Ronald from Cloud Solution IT. How are\n\nChannel 1: Yes,\n\nChannel 0: you doing\n\nChannel 1: ma'am.\n\nChannel 0: today?\n\nChannel 1: Not too bad. Yourself?\n\nChannel 0: I'm doing wonderful. Thank you for\n\nChannel 1: Good\n\nChannel 0: asking.\n\nChannel 1: for you.\n\nChannel 0: Anthony, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.\n\nAnd the reason for my call today, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second week of August.\n\nChannel 1: Yeah. Look. Sorry,\n\nChannel 0: Mhmm.\n\nChannel 1: but I'm not really interested at this point of time. Thank you.\n\nChannel 0: When do they, Sebastian, can I call you back again?\n\nChannel 1: Look. I've got I've got many years in the IT in the IT world. I've got many contacts in that in that space. So I've yeah. I've I don't need that that support at this point of time.\n\nThank you.\n\nChannel 0: Alright. No worries. Thank you.\n\nChannel 1: Okay.\n\nChannel 0: Have a good day.\n\nChannel 1: You\n\nChannel 0: Thank\n\nChannel 1: too.\n\nChannel 0: you, Anthony.\n\nChannel 1: Bye bye. Bye\n\nChannel 0: Have\n\nChannel 1: bye.\n\nChannel 0: a bye bye.","paragraphs":[{"sentences":[{"text":"To record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.66,"sentiment":"neutral","sentiment_score":0.004992139153182506}],"sentiment":"neutral","sentiment_score":0.004992139153182506,"channel":1,"num_words":15,"start":0.16,"end":4.66},{"sentences":[{"text":"Ronald.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.03787968307733536}],"sentiment":"neutral","sentiment_score":0.03787968307733536,"channel":0,"num_words":1,"start":5.92,"end":6.42},{"sentences":[{"text":"Thanks.","start":11.04,"end":11.54,"sentiment":"neutral","sentiment_score":0.22601564228534696},{"text":"Please stay on the line.","start":11.92,"end":13.299999,"sentiment":"neutral","sentiment_score":0.13675774931907653},{"text":"Good morning.","start":19.475,"end":20.035,"sentiment":"neutral","sentiment_score":0.18688786029815674},{"text":"Anthony speaking.","start":20.035,"end":20.935,"sentiment":"neutral","sentiment_score":0.07343759015202522}],"sentiment":"neutral","sentiment_score":0.14304552897810935,"channel":1,"num_words":10,"start":11.04,"end":20.935},{"sentences":[{"text":"Yeah.","start":21.975,"end":22.295,"sentiment":"neutral","sentiment_score":0.12371733784675598},{"text":"Good morning.","start":22.295,"end":23.035,"sentiment":"neutral","sentiment_score":0.20366410911083221},{"text":"Anthony, it's Ronald from Cloud Solution IT.","start":23.655,"end":27.515,"sentiment":"neutral","sentiment_score":0.14239773792879923},{"text":"How are","start":28.32,"end":28.56,"sentiment":"neutral","sentiment_score":0.13296198844909668}],"sentiment":"neutral","sentiment_score":0.1494794748723507,"channel":0,"num_words":12,"start":21.975,"end":28.56},{"sentences":[{"text":"Yes,","start":28.515,"end":28.755001,"sentiment":"neutral","sentiment_score":0.26493823528289795}],"sentiment":"neutral","sentiment_score":0.26493823528289795,"channel":1,"num_words":1,"start":28.515,"end":28.755001},{"sentences":[{"text":"you doing","start":28.56,"end":29.039999,"sentiment":"neutral","sentiment_score":0.289648175239563}],"sentiment":"neutral","sentiment_score":0.289648175239563,"channel":0,"num_words":2,"start":28.56,"end":29.039999},{"sentences":[{"text":"ma'am.","start":28.755001,"end":29.255001,"sentiment":"neutral","sentiment_score":0.2568630576133728}],"sentiment":"neutral","sentiment_score":0.2568630576133728,"channel":1,"num_words":1,"start":28.755001,"end":29.255001},{"sentences":[{"text":"today?","start":29.039999,"end":29.539999,"sentiment":"neutral","sentiment_score":0.127143993973732}],"sentiment":"neutral","sentiment_score":0.127143993973732,"channel":0,"num_words":1,"start":29.039999,"end":29.539999},{"sentences":[{"text":"Not too bad.","start":29.715,"end":30.355,"sentiment":"neutral","sentiment_score":0.1908416897058487},{"text":"Yourself?","start":30.355,"end":30.855,"sentiment":"neutral","sentiment_score":0.1946565806865692}],"sentiment":"neutral","sentiment_score":0.19179541245102882,"channel":1,"num_words":4,"start":29.715,"end":30.855},{"sentences":[{"text":"I'm doing wonderful.","start":31.36,"end":32.9,"sentiment":"positive","sentiment_score":0.6512429515520731},{"text":"Thank you for","start":33.04,"end":33.6,"sentiment":"positive","sentiment_score":0.6098297437032064}],"sentiment":"positive","sentiment_score":0.6305363476276398,"channel":0,"num_words":6,"start":31.36,"end":33.6},{"sentences":[{"text":"Good","start":33.48,"end":33.72,"sentiment":"positive","sentiment_score":0.5050859451293945}],"sentiment":"positive","sentiment_score":0.5050859451293945,"channel":1,"num_words":1,"start":33.48,"end":33.72},{"sentences":[{"text":"asking.","start":33.6,"end":34.1,"sentiment":"positive","sentiment_score":0.6099308729171753}],"sentiment":"positive","sentiment_score":0.6099308729171753,"channel":0,"num_words":1,"start":33.6,"end":34.1},{"sentences":[{"text":"for you.","start":33.72,"end":34.3,"sentiment":"neutral","sentiment_score":0.3001074194908142}],"sentiment":"neutral","sentiment_score":0.3001074194908142,"channel":1,"num_words":2,"start":33.72,"end":34.3},{"sentences":[{"text":"Anthony, I hope you still remember the company because the last time that we touched base with you, it was October of last year.","start":35.2,"end":42.42,"sentiment":"neutral","sentiment_score":0.05211627623066306},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":43.055,"end":53.315002,"sentiment":"neutral","sentiment_score":0.06548988143051113},{"text":"Name of the company again, it's Cloud Solution IT.","start":54.255,"end":58.46,"sentiment":"neutral","sentiment_score":0.05947011129723655},{"text":"We are a managed service provider.","start":59.48,"end":61.82,"sentiment":"neutral","sentiment_score":0.05616528292496999},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start":62.440002,"end":74.994995,"sentiment":"neutral","sentiment_score":0.06066280193626881}],"sentiment":"neutral","sentiment_score":0.059426485448256954,"channel":0,"num_words":91,"start":35.2,"end":74.994995},{"sentences":[{"text":"And the reason for my call today, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":75.455,"end":86.75,"sentiment":"neutral","sentiment_score":0.0431280253144602},{"text":"And we're hoping, sir, that you have an available time next month, maybe on first or second week of August.","start":87.450005,"end":92.670006,"sentiment":"neutral","sentiment_score":0.04090043855831027}],"sentiment":"neutral","sentiment_score":0.04223699061200023,"channel":0,"num_words":50,"start":75.455,"end":92.670006},{"sentences":[{"text":"Yeah.","start":93.95,"end":94.270004,"sentiment":"neutral","sentiment_score":-0.025598105043172836},{"text":"Look.","start":94.270004,"end":94.770004,"sentiment":"neutral","sentiment_score":-0.08621646463871002},{"text":"Sorry,","start":95.39,"end":95.79,"sentiment":"neutral","sentiment_score":-0.21669313311576843}],"sentiment":"neutral","sentiment_score":-0.1095025675992171,"channel":1,"num_words":3,"start":93.95,"end":95.79},{"sentences":[{"text":"Mhmm.","start":95.770004,"end":96.270004,"sentiment":"neutral","sentiment_score":-0.2366025596857071}],"sentiment":"neutral","sentiment_score":-0.2366025596857071,"channel":0,"num_words":1,"start":95.770004,"end":96.270004},{"sentences":[{"text":"but I'm not really interested at this point of time.","start":95.79,"end":98.35,"sentiment":"negative","sentiment_score":-0.49001518785953524},{"text":"Thank you.","start":98.35,"end":99.090004,"sentiment":"neutral","sentiment_score":-0.16078803688287735}],"sentiment":"negative","sentiment_score":-0.43514399603009224,"channel":1,"num_words":12,"start":95.79,"end":99.090004},{"sentences":[{"text":"When do they, Sebastian, can I call you back again?","start":100.025,"end":102.365,"sentiment":"neutral","sentiment_score":-0.07249497771263122}],"sentiment":"neutral","sentiment_score":-0.07249497771263122,"channel":0,"num_words":10,"start":100.025,"end":102.365},{"sentences":[{"text":"Look.","start":103.805,"end":104.045,"sentiment":"neutral","sentiment_score":-0.13948598504066467},{"text":"I've got I've got many years in the IT in the IT world.","start":104.045,"end":109.645,"sentiment":"neutral","sentiment_score":-0.1276766869884271},{"text":"I've got many contacts in that in that space.","start":109.645,"end":112.525,"sentiment":"neutral","sentiment_score":-0.14870006094376245},{"text":"So I've yeah.","start":112.525,"end":114.385,"sentiment":"neutral","sentiment_score":-0.21455508967240652},{"text":"I've I don't need that that support at this point of time.","start":114.525,"end":118.26294,"sentiment":"negative","sentiment_score":-0.37798992296059925}],"sentiment":"neutral","sentiment_score":-0.21887178444548658,"channel":1,"num_words":38,"start":103.805,"end":118.26294},{"sentences":[{"text":"Thank you.","start":118.26294,"end":119.00294,"sentiment":"neutral","sentiment_score":-0.013510584831237793}],"sentiment":"neutral","sentiment_score":-0.013510584831237793,"channel":1,"num_words":2,"start":118.26294,"end":119.00294},{"sentences":[{"text":"Alright.","start":119.4,"end":119.9,"sentiment":"neutral","sentiment_score":0.03884492069482803},{"text":"No worries.","start":119.96,"end":120.76,"sentiment":"neutral","sentiment_score":0.06992099806666374},{"text":"Thank you.","start":120.76,"end":121.24,"sentiment":"neutral","sentiment_score":0.15319567918777466}],"sentiment":"neutral","sentiment_score":0.09701565504074097,"channel":0,"num_words":5,"start":119.4,"end":121.24},{"sentences":[{"text":"Okay.","start":121.06294,"end":121.56294,"sentiment":"neutral","sentiment_score":0.18603406846523285}],"sentiment":"neutral","sentiment_score":0.18603406846523285,"channel":1,"num_words":1,"start":121.06294,"end":121.56294},{"sentences":[{"text":"Have a good day.","start":121.24,"end":122.2,"sentiment":"neutral","sentiment_score":0.28712427616119385}],"sentiment":"neutral","sentiment_score":0.28712427616119385,"channel":0,"num_words":4,"start":121.24,"end":122.2},{"sentences":[{"text":"You","start":122.18294,"end":122.34294,"sentiment":"neutral","sentiment_score":0.1531253457069397}],"sentiment":"neutral","sentiment_score":0.1531253457069397,"channel":1,"num_words":1,"start":122.18294,"end":122.34294},{"sentences":[{"text":"Thank","start":122.2,"end":122.36,"sentiment":"neutral","sentiment_score":0.2283170521259308}],"sentiment":"neutral","sentiment_score":0.2283170521259308,"channel":0,"num_words":1,"start":122.2,"end":122.36},{"sentences":[{"text":"too.","start":122.34294,"end":122.66294,"sentiment":"neutral","sentiment_score":0.21033933758735657}],"sentiment":"neutral","sentiment_score":0.21033933758735657,"channel":1,"num_words":1,"start":122.34294,"end":122.66294},{"sentences":[{"text":"you, Anthony.","start":122.36,"end":123.1,"sentiment":"neutral","sentiment_score":0.15965795516967773}],"sentiment":"neutral","sentiment_score":0.15965795516967773,"channel":0,"num_words":2,"start":122.36,"end":123.1},{"sentences":[{"text":"Bye bye.","start":122.66294,"end":123.32294,"sentiment":"neutral","sentiment_score":0.1191675066947937},{"text":"Bye","start":123.54294,"end":123.70294,"sentiment":"neutral","sentiment_score":0.0889645516872406}],"sentiment":"neutral","sentiment_score":0.10909985502560933,"channel":1,"num_words":3,"start":122.66294,"end":123.70294},{"sentences":[{"text":"Have","start":123.64,"end":123.8,"sentiment":"neutral","sentiment_score":0.11952728033065796}],"sentiment":"neutral","sentiment_score":0.11952728033065796,"channel":0,"num_words":1,"start":123.64,"end":123.8},{"sentences":[{"text":"bye.","start":123.70294,"end":124.20294,"sentiment":"neutral","sentiment_score":0.099405936896801}],"sentiment":"neutral","sentiment_score":0.099405936896801,"channel":1,"num_words":1,"start":123.70294,"end":124.20294},{"sentences":[{"text":"a bye bye.","start":123.8,"end":124.62,"sentiment":"neutral","sentiment_score":0.07988830655813217}],"sentiment":"neutral","sentiment_score":0.07988830655813217,"channel":0,"num_words":3,"start":123.8,"end":124.62}]},"summary":{"result":"success","short":"An IT representative from Cloud Solution IT calls a customer named Ronald to introduce their company and offer their services. Ronald is not interested at this time and asks to be called back at a later time. The representative apologizes and ends the call."},"intents":{"segments":[{"text":"And the reason for my call today, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second week of August. Yeah.","start_word":148,"end_word":198,"intents":[{"intent":"Schedule introductory meeting","confidence_score":0.0433191}]},{"text":"When do they, Sebastian, can I call you back again? Look.","start_word":214,"end_word":224,"intents":[{"intent":"Request call back","confidence_score":0.21387687}]}]},"sentiments":{"segments":[{"text":"To record your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Please stay on the line. Good morning. Anthony speaking. Yeah. Good morning. Anthony, it's Ronald from Cloud Solution IT. How are Yes, you doing ma'am. today? Not too bad. Yourself?","start_word":0,"end_word":46,"sentiment":"neutral","sentiment_score":0.12263929098844528},{"text":"I'm doing wonderful. Thank you for Good asking.","start_word":47,"end_word":54,"sentiment":"positive","sentiment_score":0.6193113923072815},{"text":"for you. Anthony, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second week of August. Yeah. Look. Sorry, Mhmm.","start_word":55,"end_word":201,"sentiment":"neutral","sentiment_score":0.04645328223705292},{"text":"but I'm not really interested at this point of time.","start_word":202,"end_word":211,"sentiment":"negative","sentiment_score":-0.4885011911392212},{"text":"Thank you. When do they, Sebastian, can I call you back again? Look. I've got I've got many years in the IT in the IT world. I've got many contacts in that in that space. So I've yeah.","start_word":212,"end_word":249,"sentiment":"neutral","sentiment_score":-0.13894560933113098},{"text":"I've I don't need that that support at this point of time.","start_word":250,"end_word":261,"sentiment":"negative","sentiment_score":-0.3745369613170624},{"text":"Thank you. Alright. No worries. Thank you. Okay. Have a good day. You Thank too. you, Anthony. Bye bye. Bye Have bye. a bye bye.","start_word":262,"end_word":286,"sentiment":"neutral","sentiment_score":0.13196049630641937}],"average":{"sentiment":"neutral","sentiment_score":0.026932426735206887}}}}