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This is a billing error in reference with some upgrades that they are doing on our end, but I will make sure that this should be corrected. I'll just need to pull out your account first. What is your phone number and your full name? Thank you. And your full name, please? Thank you so much. Nice to have you on the line, mister Zhang. Yes. We are currently attending this billing issue. We are on the work to correct the invoice. So I agree with you. I'm showing on here it's a double pricing, and we do apologize for the confusion. But after this call, within five minutes, you will receive the corrected invoice only covering this period, which is March 1. No. One moment. Okay? I need to go back to that just to make sure. Okay. The last bill you paid was for February. Okay. Yeah. That's correct. It should only cover March 1 to thirty first, which is your plan, $69.95. I'll be sending the rectified invoice. And then if you do have any questions or need assistance with the a form that we sent yesterday for a direct debit and the new payment options, just let us know. Okay? But rest assured this will be corrected. Okay? Thank you. You're welcome. And, again, I'm so sorry for this confusion and convenience. Have a good one, and be safe always. 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morning. Thank you so much for calling your toll accounts. How may I help you today? Mhmm. Mhmm.\n\nSure. I would love to assist you today, and we do apologize for the confusion discussed. This is a billing error in reference with some upgrades that they are doing on our end, but I will make sure that this should be corrected. I'll just need to pull out your account first. What is your phone number and your full name?\n\nThank you. And your full name, please? Thank you so much. Nice to have you on the line, mister Zhang. Yes.\n\nWe are currently attending this billing issue. We are on the work to correct the invoice. So I agree with you. I'm showing on here it's a double pricing, and we do apologize for the confusion. But after this call, within five minutes, you will receive the corrected invoice only covering this period, which is March 1.\n\nNo. One moment. Okay? I need to go back to that just to make sure. Okay.\n\nThe last bill you paid was for February. Okay. Yeah. That's correct. It should only cover March 1 to thirty first, which is your plan, $69.95.\n\nI'll be sending the rectified invoice. And then if you do have any questions or need assistance with the a form that we sent yesterday for a direct debit and the new payment options, just let us know. Okay? But rest assured this will be corrected. Okay?\n\nThank you. You're welcome. And, again, I'm so sorry for this confusion and convenience. Have a good one, and be safe always. Bye bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.88,"end":1.5999999,"sentiment":"positive","sentiment_score":0.42466987669467926},{"text":"Thank you so much for calling your toll accounts.","start":1.5999999,"end":3.9199998,"sentiment":"positive","sentiment_score":0.6754034095340304},{"text":"How may I help you today?","start":3.9199998,"end":5.14,"sentiment":"positive","sentiment_score":0.5128447214762369},{"text":"Mhmm.","start":28.71,"end":29.21,"sentiment":"neutral","sentiment_score":-0.1375470757484436},{"text":"Mhmm.","start":33.43,"end":33.51,"sentiment":"neutral","sentiment_score":0.010822748765349388}],"sentiment":"positive","sentiment_score":0.5199112863721032,"num_words":19,"start":0.88,"end":33.51},{"sentences":[{"text":"Sure.","start":33.51,"end":34.01,"sentiment":"neutral","sentiment_score":0.10389304906129836},{"text":"I would love to assist you today, and we do apologize for the confusion 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please?","start":68.4,"end":69.94,"sentiment":"neutral","sentiment_score":0.04715682975947857},{"text":"Thank you so much.","start":79.555,"end":80.515,"sentiment":"positive","sentiment_score":0.6383796483278275},{"text":"Nice to have you on the line, mister Zhang.","start":80.515,"end":82.595,"sentiment":"positive","sentiment_score":0.660182860162523},{"text":"Yes.","start":82.595,"end":83.075005,"sentiment":"neutral","sentiment_score":0.08015035837888718}],"sentiment":"positive","sentiment_score":0.4317262725283702,"num_words":21,"start":67.76,"end":83.075005},{"sentences":[{"text":"We are currently attending this billing issue.","start":83.075005,"end":86.855,"sentiment":"neutral","sentiment_score":-0.061318713639463694},{"text":"We are on the work to correct the invoice.","start":86.915,"end":91.590004,"sentiment":"neutral","sentiment_score":-0.060322792993651494},{"text":"So I agree with you.","start":92.61,"end":94.85,"sentiment":"neutral","sentiment_score":0.03095598891377449},{"text":"I'm showing on here it's a double pricing, and we do apologize for the confusion.","start":94.85,"end":99.67,"sentiment":"neutral","sentiment_score":-0.18857152312994002},{"text":"But after this call, within five minutes, you will receive the corrected invoice only covering this period, which is March 1.","start":100.45,"end":112.835,"sentiment":"neutral","sentiment_score":0.007768460992901098}],"sentiment":"neutral","sentiment_score":-0.061101602700849376,"num_words":57,"start":83.075005,"end":112.835},{"sentences":[{"text":"No.","start":112.835,"end":113.075,"sentiment":"neutral","sentiment_score":-0.11074106395244598},{"text":"One moment.","start":113.075,"end":113.555,"sentiment":"neutral","sentiment_score":-0.12142849713563919},{"text":"Okay?","start":113.555,"end":113.955,"sentiment":"neutral","sentiment_score":-0.09643388539552689},{"text":"I need to go back to that just to make 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Hi. Good morning. My name is Sam, and I just got my March invoice. And I just realized my because I'm using Airtel 25 m plan.\n\nAnd the last last month, they you guys only charged me, like, $69. That's what I got. But this month, it changed to, like, double the price. It come to a 139 and 90¢. I just wanna call and figure out why.\n\nSo my phone number is 0403893077. So it says the first name is g u o c h e n g. The last name, z h a n g. Okay. Yep.\n\nUh-huh. Okay. That's correct. Yep. Mhmm.\n\nYep. Yep. Wonderful. Thanks. Alright.\n\nMhmm. Thank you. That's okay. Yep. That's it.\n\nSee you then. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.8399997,"end":6.08,"sentiment":"neutral","sentiment_score":0.040675267577171326},{"text":"Hi.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.05425367504358291},{"text":"Good morning.","start":6.7999997,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.11110784858465195},{"text":"My name is Sam, and I just got my March invoice.","start":7.2799997,"end":10.82,"sentiment":"neutral","sentiment_score":0.010977366431192919},{"text":"And I just realized my because I'm using Airtel 25 m plan.","start":11.5199995,"end":18.955,"sentiment":"neutral","sentiment_score":-0.0607687591885527}],"sentiment":"neutral","sentiment_score":-0.010789979249238968,"num_words":27,"start":5.8399997,"end":18.955},{"sentences":[{"text":"And the last last month, they you guys only charged me, like, $69.","start":19.175,"end":23.974998,"sentiment":"neutral","sentiment_score":-0.1586474942473265},{"text":"That's what I got.","start":23.974998,"end":25.195,"sentiment":"neutral","sentiment_score":-0.1863994225859642},{"text":"But this month, it changed to, like, double the price.","start":25.255,"end":27.974998,"sentiment":"neutral","sentiment_score":-0.21454758942127228},{"text":"It come to a 139 and 90¢.","start":27.974998,"end":30.48,"sentiment":"neutral","sentiment_score":-0.19556854168574014},{"text":"I just wanna call and figure out why.","start":30.48,"end":32.98,"sentiment":"neutral","sentiment_score":-0.15631851367652416}],"sentiment":"neutral","sentiment_score":-0.17993781388532826,"num_words":42,"start":19.175,"end":32.98},{"sentences":[{"text":"So my phone number is 0403893077.","start":55.864998,"end":65.100006,"sentiment":"neutral","sentiment_score":0.018215013667941093},{"text":"So it says the first name is g u o c h e n g.","start":70.2,"end":75.295,"sentiment":"neutral","sentiment_score":0.013479577812055747},{"text":"The last name, z h a n g.","start":76.715,"end":79.135,"sentiment":"neutral","sentiment_score":0.049100774456746876},{"text":"Okay.","start":92.31,"end":92.81,"sentiment":"neutral","sentiment_score":0.01342867687344551},{"text":"Yep.","start":100.39,"end":100.89,"sentiment":"neutral","sentiment_score":0.020545266568660736}],"sentiment":"neutral","sentiment_score":0.02381496413821174,"num_words":31,"start":55.864998,"end":100.89},{"sentences":[{"text":"Uh-huh.","start":105.125,"end":105.625,"sentiment":"neutral","sentiment_score":0.033429719507694244},{"text":"Okay.","start":108.485,"end":108.985,"sentiment":"neutral","sentiment_score":0.0019020810723304749},{"text":"That's correct.","start":133.075,"end":133.635,"sentiment":"neutral","sentiment_score":0.20551806688308716},{"text":"Yep.","start":133.635,"end":134.135,"sentiment":"neutral","sentiment_score":0.1888757646083832},{"text":"Mhmm.","start":143.235,"end":143.735,"sentiment":"neutral","sentiment_score":0.07228294014930725}],"sentiment":"neutral","sentiment_score":0.11792110651731491,"num_words":6,"start":105.125,"end":143.735},{"sentences":[{"text":"Yep.","start":149.25,"end":149.48999,"sentiment":"neutral","sentiment_score":0.14251244068145752},{"text":"Yep.","start":149.48999,"end":149.56999,"sentiment":"neutral","sentiment_score":0.23837637901306152},{"text":"Wonderful.","start":149.56999,"end":150.06999,"sentiment":"positive","sentiment_score":0.622211217880249},{"text":"Thanks.","start":150.12999,"end":150.61,"sentiment":"positive","sentiment_score":0.5150251984596252},{"text":"Alright.","start":150.61,"end":151.11,"sentiment":"neutral","sentiment_score":0.28104060888290405}],"sentiment":"positive","sentiment_score":0.35983316898345946,"num_words":5,"start":149.25,"end":151.11},{"sentences":[{"text":"Mhmm.","start":151.41,"end":151.91,"sentiment":"neutral","sentiment_score":0.23931780457496643},{"text":"Thank you.","start":152.18694,"end":153.64693,"sentiment":"neutral","sentiment_score":0.22331227362155914},{"text":"That's okay.","start":154.66693,"end":155.56693,"sentiment":"neutral","sentiment_score":0.02130264975130558},{"text":"Yep.","start":156.26694,"end":156.76694,"sentiment":"neutral","sentiment_score":0.24203602969646457},{"text":"That's it.","start":158.34692,"end":158.90694,"sentiment":"neutral","sentiment_score":0.10099232941865921}],"sentiment":"neutral","sentiment_score":0.14657104248180985,"num_words":8,"start":151.41,"end":158.90694},{"sentences":[{"text":"See you then.","start":158.90694,"end":159.46693,"sentiment":"neutral","sentiment_score":0.19544819990793863},{"text":"Bye.","start":159.46693,"end":159.96693,"sentiment":"neutral","sentiment_score":-0.10212726891040802}],"sentiment":"neutral","sentiment_score":0.12105433270335197,"num_words":4,"start":158.90694,"end":159.96693}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning. Thank you so much for calling your toll accounts. How may I help you today?\n\nChannel 1: Hi. Hi. Good morning. My name is Sam, and I just got my March invoice. And I just realized my because I'm using Airtel 25 m plan.\n\nAnd the last last month, they you guys only charged me, like, $69. That's what I got. But this month, it changed to, like, double the price. It come to a\n\nChannel 0: Mhmm.\n\nChannel 1: 139 and 90¢. I just wanna call and figure out why.\n\nChannel 0: Mhmm. Sure. I would love to assist you today, and we do apologize for the confusion discussed. This is a billing error in reference with some upgrades that they are doing on our end, but I will make sure that this should be corrected. I'll just need to pull out your account first.\n\nWhat is your phone number and your full name?\n\nChannel 1: So my phone number is 0403893077.\n\nChannel 0: Thank you. And your full name, please?\n\nChannel 1: So it says the first name is g u o c h e n g. The last name, z h a n g.\n\nChannel 0: Thank you so much. Nice to have you on the line, mister Zhang. Yes. We are currently attending this billing issue. We are on the work to correct the invoice.\n\nChannel 1: Okay.\n\nChannel 0: So I agree with you. I'm showing on here it's a double pricing, and we do apologize for the confusion.\n\nChannel 1: Yep.\n\nChannel 0: But after this call, within five minutes, you\n\nChannel 1: Uh-huh.\n\nChannel 0: will receive the corrected invoice only\n\nChannel 1: Okay.\n\nChannel 0: covering this period, which is March 1. No. One moment. Okay? I need to go back to that just to make sure.\n\nOkay. The last bill you paid was for February. Okay. Yeah. That's correct.\n\nIt should only cover March 1 to thirty first, which is your plan, $69.95. I'll\n\nChannel 1: That's\n\nChannel 0: be\n\nChannel 1: correct.\n\nChannel 0: sending\n\nChannel 1: Yep.\n\nChannel 0: the rectified invoice. And then if you do have any questions or need assistance with the a form that we sent yesterday for a\n\nChannel 1: Mhmm.\n\nChannel 0: direct debit and the new payment options, just let us know. Okay? But rest assured this will be corrected. Okay?\n\nChannel 1: Yep. Yep. Wonderful. Thanks. Alright.\n\nChannel 0: Thank\n\nChannel 1: Mhmm.\n\nChannel 0: you. You're\n\nChannel 1: Thank\n\nChannel 0: welcome. And, again,\n\nChannel 1: you.\n\nChannel 0: I'm so sorry for this confusion\n\nChannel 1: That's\n\nChannel 0: and\n\nChannel 1: okay.\n\nChannel 0: convenience.\n\nChannel 1: Yep.\n\nChannel 0: Have a good one, and be safe always.\n\nChannel 1: That's it. See\n\nChannel 0: Bye\n\nChannel 1: you then.\n\nChannel 0: bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.88,"end":1.5999999,"sentiment":"positive","sentiment_score":0.42466987669467926},{"text":"Thank you so much for calling your toll accounts.","start":1.5999999,"end":3.9199998,"sentiment":"positive","sentiment_score":0.6754034095340304},{"text":"How may I help you today?","start":3.9199998,"end":5.14,"sentiment":"positive","sentiment_score":0.5128447214762369}],"sentiment":"positive","sentiment_score":0.588531692238415,"channel":0,"num_words":17,"start":0.88,"end":5.14},{"sentences":[{"text":"Hi.","start":5.8399997,"end":6.08,"sentiment":"neutral","sentiment_score":0.040675267577171326},{"text":"Hi.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.05425367504358291},{"text":"Good morning.","start":6.7999997,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.11110784858465195},{"text":"My name is Sam, and I just got my 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The agent apologizes and explains that they are working to correct the issue. The agent confirms the correct price and explains that the bill will only be for the current period. The agent also assures the customer that they will receive a corrected invoice and offers assistance with a form sent to them."},"intents":{"segments":[{"text":"This is a billing error in reference with some upgrades that they are doing on our end, but I will make sure that this should be corrected.","start_word":104,"end_word":130,"intents":[{"intent":"Resolve billing error","confidence_score":0.064029016}]},{"text":"We are currently attending this billing issue. We are on the work to correct the invoice. Okay.","start_word":200,"end_word":216,"intents":[{"intent":"Correct invoice","confidence_score":0.7862736}]},{"text":"I'm showing on here it's a double pricing, and we do apologize for the confusion. Yep.","start_word":221,"end_word":236,"intents":[{"intent":"Explain double pricing","confidence_score":0.0010846858},{"intent":"Apologize for confusion","confidence_score":0.28990638}]},{"text":"But after this call, within five minutes, you Uh-huh. will receive the corrected invoice only Okay.","start_word":237,"end_word":252,"intents":[{"intent":"Provide corrected invoice","confidence_score":0.19410847}]},{"text":"And then if you do have any questions or need assistance with the a form that we sent yesterday for a Mhmm. direct debit and the new payment options, just let us know. Okay?","start_word":311,"end_word":344,"intents":[{"intent":"Propose future communication","confidence_score":0.00003352473},{"intent":"Offer assistance","confidence_score":0.018208612}]}]},"sentiments":{"segments":[{"text":"Good morning. Thank you so much for calling your toll accounts. How may I help you today?","start_word":0,"end_word":16,"sentiment":"positive","sentiment_score":0.582393229007721},{"text":"Hi. Hi. Good morning. My name is Sam, and I just got my March invoice. And I just realized my because I'm using Airtel 25 m plan. And the last last month, they you guys only charged me, like, $69. That's what I got. But this month, it changed to, like, double the price. It come to a Mhmm. 139 and 90<unk>. I just wanna call and figure out why. Mhmm. Sure. I would love to assist you today, and we do apologize for the confusion discussed. This is a billing error in reference with some upgrades that they are doing on our end, but I will make sure that this should be corrected. I'll just need to pull out your account first. What is your phone number and your full name? So my phone number is 0403893077. Thank you. And your full name, please? So it says the first name is g u o c h e n g. 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And then if you do have any questions or need assistance with the a form that we sent yesterday for a Mhmm. direct debit and the new payment options, just let us know. Okay? But rest assured this will be corrected. Okay? Yep. Yep.","start_word":199,"end_word":354,"sentiment":"neutral","sentiment_score":0.029084195979894735},{"text":"Wonderful. Thanks.","start_word":355,"end_word":356,"sentiment":"positive","sentiment_score":0.5686181783676147},{"text":"Alright. Thank Mhmm. you. You're Thank welcome. And, again, you. I'm so sorry for this confusion That's and okay. convenience. Yep.","start_word":357,"end_word":377,"sentiment":"neutral","sentiment_score":0.1180517077445984},{"text":"Have a good one, and be safe always.","start_word":378,"end_word":385,"sentiment":"positive","sentiment_score":0.4071437418460846},{"text":"That's it. See Bye you then. bye. 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