{"metadata":{"transaction_key":"deprecated","request_id":"019fcac6-8cf7-7ba3-9e5e-3caae331c894","sha256":"1922b41ff7fa4ec050e0251699deb90d797a946147846e38a7aa83ef9fe170ae","created":"2026-08-04T03:17:19.095Z","duration":22.823938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":13,"output_tokens":13},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":13,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Hello. Good afternoon, Richard. Hello?","confidence":0.9733887,"words":[{"word":"hello","start":4.24,"end":4.74,"confidence":0.9733887,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.029949691146612167},{"word":"hello","start":6.16,"end":6.56,"confidence":0.95214844,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.23791170120239255},{"word":"good","start":6.56,"end":6.7999997,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.7490265965461731},{"word":"afternoon","start":6.7999997,"end":7.2999997,"confidence":0.8996582,"punctuated_word":"afternoon,","sentiment":"positive","sentiment_score":0.7025030851364136},{"word":"richard","start":7.3599997,"end":7.8599997,"confidence":0.8293457,"punctuated_word":"Richard.","sentiment":"positive","sentiment_score":0.5845894813537598},{"word":"hello","start":14.16,"end":14.66,"confidence":0.9885254,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.17776435613632202}],"paragraphs":{"transcript":"\nHello? Hello. Good afternoon, Richard. Hello?","paragraphs":[{"sentences":[{"text":"Hello?","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.029949691146612167},{"text":"Hello.","start":6.16,"end":6.56,"sentiment":"neutral","sentiment_score":0.23791170120239255},{"text":"Good afternoon, Richard.","start":6.56,"end":7.8599997,"sentiment":"positive","sentiment_score":0.6787063876787821},{"text":"Hello?","start":14.16,"end":14.66,"sentiment":"neutral","sentiment_score":0.17776435613632202}],"sentiment":"positive","sentiment_score":0.41362415192027885,"num_words":6,"start":4.24,"end":14.66}]}}]},{"alternatives":[{"transcript":"Your call","confidence":0.99609375,"words":[{"word":"your","start":0.0,"end":0.5,"confidence":0.83447266,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.044408489018678665},{"word":"call","start":5.419469,"end":5.919469,"confidence":0.99609375,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.07035219669342041}],"paragraphs":{"transcript":"\nYour call","paragraphs":[{"sentences":[{"text":"Your call","start":0.0,"end":5.919469,"sentiment":"neutral","sentiment_score":0.05738034285604954}],"sentiment":"neutral","sentiment_score":0.05738034285604954,"num_words":2,"start":0.0,"end":5.919469}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your\n\nChannel 0: Hello?\n\nChannel 1: call\n\nChannel 0: Hello. Good afternoon, Richard. Hello?","paragraphs":[{"sentences":[{"text":"Your","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.044408489018678665}],"sentiment":"neutral","sentiment_score":0.044408489018678665,"channel":1,"num_words":1,"start":0.0,"end":0.5},{"sentences":[{"text":"Hello?","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.029949691146612167}],"sentiment":"neutral","sentiment_score":0.029949691146612167,"channel":0,"num_words":1,"start":4.24,"end":4.74},{"sentences":[{"text":"call","start":5.419469,"end":5.919469,"sentiment":"neutral","sentiment_score":0.07035219669342041}],"sentiment":"neutral","sentiment_score":0.07035219669342041,"channel":1,"num_words":1,"start":5.419469,"end":5.919469},{"sentences":[{"text":"Hello.","start":6.16,"end":6.56,"sentiment":"neutral","sentiment_score":0.23791170120239255},{"text":"Good afternoon, Richard.","start":6.56,"end":7.8599997,"sentiment":"positive","sentiment_score":0.6787063876787821},{"text":"Hello?","start":14.16,"end":14.66,"sentiment":"neutral","sentiment_score":0.17776435613632202}],"sentiment":"positive","sentiment_score":0.4903590440750122,"channel":0,"num_words":5,"start":6.16,"end":14.66}]},"summary":{"result":"success","short":"Your Hello? call Hello. Good afternoon, Richard. Hello?"},"intents":{"segments":[{"text":"Hello?","start_word":7,"end_word":7,"intents":[{"intent":"Contact richard","confidence_score":0.0020401934}]}]},"sentiments":{"segments":[{"text":"Your Hello? call Hello.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.1084139049053192},{"text":"Good afternoon, Richard.","start_word":4,"end_word":6,"sentiment":"positive","sentiment_score":0.664642333984375},{"text":"Hello?","start_word":7,"end_word":7,"sentiment":"neutral","sentiment_score":0.2675335705280304}],"average":{"sentiment":"positive","sentiment_score":0.346827873816857}}}}