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Good afternoon. This is Renee from Airtel tech support. How can I assist you today? I see.\n\nMay I know your name, please, for me to pull out your account? Okay. Hang on. Let me just review it. Am I speaking with Sheku Kamara?\n\nOkay. Hang on. Hello, Sheku? Yes. Thank you for waiting.\n\nSo I think you're still experiencing the issue regarding the Gayo IP. But regarding this issue, we were advised that this now have been resolved. So I send you an email instruction. Can you please follow those up then reply to the email if the issue is still there or give us a callback? Received the email?\n\nMhmm. Mhmm. Yep. Then if after doing this, the issue is still there, kindly reply to this email. Okay.\n\nOkay. Thank you. 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My Internet is lagging. My Internet is very slow. I called up last time. They said to delete the history to this.\n\nDo that will be fine, but I'm still having a issue. This is second third time I'm I'm calling. Seku, s h e k u. Yep. Okay.\n\nSo unplug the power cord from the back of the router. After thirty seconds, plug this card, allow router to to restart. Basically, so okay. Okay. I'll see what's happened.","paragraphs":[{"sentences":[{"text":"Yeah.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":-0.16023196280002594},{"text":"My Internet is lagging.","start":9.92,"end":11.2,"sentiment":"negative","sentiment_score":-0.4960910305380821},{"text":"My Internet is very slow.","start":11.2,"end":12.645,"sentiment":"negative","sentiment_score":-0.6259300708770752},{"text":"I called up last time.","start":12.645,"end":13.925,"sentiment":"neutral","sentiment_score":-0.3132619261741638},{"text":"They said to delete the history to this.","start":13.925,"end":16.405,"sentiment":"negative","sentiment_score":-0.33485517278313637}],"sentiment":"negative","sentiment_score":-0.4138868457597235,"num_words":23,"start":9.36,"end":16.405},{"sentences":[{"text":"Do that will be fine, but I'm still having a issue.","start":16.405,"end":19.065,"sentiment":"neutral","sentiment_score":-0.29281525855714624},{"text":"This is second third time I'm I'm calling.","start":19.445,"end":21.705,"sentiment":"neutral","sentiment_score":-0.2511824518442154},{"text":"Seku, s h e k u.","start":30.14,"end":32.239998,"sentiment":"neutral","sentiment_score":-0.0020083796698600054},{"text":"Yep.","start":135.605,"end":136.105,"sentiment":"neutral","sentiment_score":0.044937387108802795},{"text":"Okay.","start":166.435,"end":166.935,"sentiment":"neutral","sentiment_score":0.01233443059027195}],"sentiment":"neutral","sentiment_score":-0.1920446636741636,"num_words":27,"start":16.405,"end":166.935},{"sentences":[{"text":"So unplug the power cord from the back of the router.","start":168.11,"end":172.53,"sentiment":"neutral","sentiment_score":-0.034589718180623924},{"text":"After thirty seconds, plug this card, allow router to to restart.","start":174.75,"end":179.56999,"sentiment":"neutral","sentiment_score":0.0037735057148066435},{"text":"Basically, so okay.","start":181.805,"end":183.505,"sentiment":"neutral","sentiment_score":0.07889236013094585},{"text":"Okay.","start":202.40999,"end":202.90999,"sentiment":"neutral","sentiment_score":0.059066690504550934},{"text":"I'll see what's happened.","start":204.65,"end":205.70999,"sentiment":"neutral","sentiment_score":0.07236292399466038}],"sentiment":"neutral","sentiment_score":0.008207237658401331,"num_words":30,"start":168.11,"end":205.70999}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Renee from Airtel tech support. How can I assist you today?\n\nChannel 1: Yeah. My Internet is lagging. My Internet is very slow. I called up last time. They said to delete the history to this.\n\nDo that will be fine, but I'm still having a issue. This is second third time I'm I'm calling.\n\nChannel 0: I see. May I know your name, please, for me to pull out your account?\n\nChannel 1: Seku, s h e k u.\n\nChannel 0: Okay. Hang on. Let me just review it. Am I speaking with Sheku Kamara? Okay.\n\nHang on. Hello, Sheku?\n\nChannel 1: Yep.\n\nChannel 0: Yes. Thank you for waiting. So I think you're still experiencing the issue regarding the Gayo IP. But regarding this issue, we were advised that this now have been resolved. So I send you an email instruction.\n\nCan you please follow those up then reply to the email if the issue is still there or give us a callback?\n\nChannel 1: Okay.\n\nChannel 0: Received the\n\nChannel 1: So\n\nChannel 0: email? Mhmm.\n\nChannel 1: unplug the power cord from the back of the router.\n\nChannel 0: Mhmm.\n\nChannel 1: After\n\nChannel 0: Yep.\n\nChannel 1: thirty seconds, plug this card, allow router to to restart. Basically, so okay.\n\nChannel 0: Then if after doing this, the issue is still there, kindly reply to this email.\n\nChannel 1: Okay.\n\nChannel 0: Okay.\n\nChannel 1: I'll see what's happened.\n\nChannel 0: Okay. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.72,"end":3.12,"sentiment":"neutral","sentiment_score":0.12947970628738403},{"text":"Good afternoon.","start":3.12,"end":3.84,"sentiment":"neutral","sentiment_score":0.3025776445865631},{"text":"This is Renee from Airtel tech support.","start":3.84,"end":6.42,"sentiment":"neutral","sentiment_score":0.26899085087435587},{"text":"How can I assist you today?","start":7.04,"end":8.5,"sentiment":"neutral","sentiment_score":0.3055824587742488}],"sentiment":"neutral","sentiment_score":0.27819160651415586,"channel":0,"num_words":16,"start":2.72,"end":8.5},{"sentences":[{"text":"Yeah.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":-0.16023196280002594},{"text":"My Internet is lagging.","start":9.92,"end":11.2,"sentiment":"negative","sentiment_score":-0.4960910305380821},{"text":"My Internet is very slow.","start":11.2,"end":12.645,"sentiment":"negative","sentiment_score":-0.6259300708770752},{"text":"I called 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router.","start":169.23,"end":172.53,"sentiment":"neutral","sentiment_score":-0.03751166630536318}],"sentiment":"neutral","sentiment_score":-0.03751166630536318,"channel":1,"num_words":10,"start":169.23,"end":172.53},{"sentences":[{"text":"Mhmm.","start":173.15001,"end":173.65001,"sentiment":"neutral","sentiment_score":-0.0002730335108935833}],"sentiment":"neutral","sentiment_score":-0.0002730335108935833,"channel":0,"num_words":1,"start":173.15001,"end":173.65001},{"sentences":[{"text":"After","start":174.75,"end":175.23,"sentiment":"neutral","sentiment_score":0.0034844838082790375}],"sentiment":"neutral","sentiment_score":0.0034844838082790375,"channel":1,"num_words":1,"start":174.75,"end":175.23},{"sentences":[{"text":"Yep.","start":175.07,"end":175.57,"sentiment":"neutral","sentiment_score":0.015359947457909584}],"sentiment":"neutral","sentiment_score":0.015359947457909584,"channel":0,"num_words":1,"start":175.07,"end":175.57},{"sentences":[{"text":"thirty seconds, plug this card, allow router to to restart.","start":175.23,"end":179.56999,"sentiment":"neutral","sentiment_score":0.003802407905459404},{"text":"Basically, so okay.","start":181.805,"end":183.505,"sentiment":"neutral","sentiment_score":0.07889236013094585}],"sentiment":"neutral","sentiment_score":0.021130858419033196,"channel":1,"num_words":13,"start":175.23,"end":183.505},{"sentences":[{"text":"Then if after doing this, the issue is still there, kindly reply to this email.","start":186.635,"end":191.58,"sentiment":"neutral","sentiment_score":0.013262160619099935}],"sentiment":"neutral","sentiment_score":0.013262160619099935,"channel":0,"num_words":15,"start":186.635,"end":191.58},{"sentences":[{"text":"Okay.","start":202.40999,"end":202.90999,"sentiment":"neutral","sentiment_score":0.059066690504550934}],"sentiment":"neutral","sentiment_score":0.059066690504550934,"channel":1,"num_words":1,"start":202.40999,"end":202.90999},{"sentences":[{"text":"Okay.","start":204.54001,"end":205.04001,"sentiment":"neutral","sentiment_score":0.06772508472204208}],"sentiment":"neutral","sentiment_score":0.06772508472204208,"channel":0,"num_words":1,"start":204.54001,"end":205.04001},{"sentences":[{"text":"I'll see what's happened.","start":204.65,"end":205.70999,"sentiment":"neutral","sentiment_score":0.07236292399466038}],"sentiment":"neutral","sentiment_score":0.07236292399466038,"channel":1,"num_words":4,"start":204.65,"end":205.70999},{"sentences":[{"text":"Okay.","start":206.19688,"end":206.69688,"sentiment":"neutral","sentiment_score":0.15326106548309326},{"text":"Thank you.","start":207.23688,"end":207.95688,"sentiment":"neutral","sentiment_score":0.3278565853834152},{"text":"Bye for now.","start":207.95688,"end":208.85687,"sentiment":"neutral","sentiment_score":0.1977372169494629}],"sentiment":"neutral","sentiment_score":0.23369764784971872,"channel":0,"num_words":6,"start":206.19688,"end":208.85687}]},"summary":{"result":"success","short":"A customer calls Airtel tech support to report an issue with their internet. They explain that they had previously called to report the issue but were advised it had been resolved. The representative reviews the account and sends an email instruction to the customer, advising them to follow up if the issue persists."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Renee from Airtel tech support. How can I assist you today? Yeah.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.23339541256427765},{"text":"My Internet is lagging. My Internet is very slow.","start_word":17,"end_word":25,"sentiment":"negative","sentiment_score":-0.5710365176200867},{"text":"I called up last time.","start_word":26,"end_word":30,"sentiment":"neutral","sentiment_score":-0.3222768306732178},{"text":"They said to delete the history to this.","start_word":31,"end_word":38,"sentiment":"negative","sentiment_score":-0.3352491557598114},{"text":"Do that will be fine, but I'm still having a issue. This is second third time I'm I'm calling. I see. May I know your name, please, for me to pull out your account? Seku, s h e k u. Okay. Hang on. Let me just review it. Am I speaking with Sheku Kamara? Okay. Hang on. Hello, Sheku? Yep. Yes. Thank you for waiting. So I think you're still experiencing the issue regarding the Gayo IP. But regarding this issue, we were advised that this now have been resolved. So I send you an email instruction. Can you please follow those up then reply to the email if the issue is still there or give us a callback? Okay. Received the email? So Mhmm. unplug the power cord from the back of the router. Mhmm. After Yep. thirty seconds, plug this card, allow router to to restart. Basically, so okay. Then if after doing this, the issue is still there, kindly reply to this email. Okay. Okay. I'll see what's happened. Okay. Thank you. Bye for now.","start_word":39,"end_word":216,"sentiment":"neutral","sentiment_score":-0.009594869799911976}],"average":{"sentiment":"neutral","sentiment_score":-0.02868020383617546}}}}