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Julian from the messaging service. How are you? Good. I've got Rishi from DXC calling to see if we have a certain cable in stock. I can give you the number he gave me. So it's KForHarryNumber2QForQueen46AForF4. Thank you. Hello? Hi. How's it going? Yeah. Not too bad. Thanks. Okay. So I was just looking for this cable. I can see it's online. It's K2Q46A. It's for it's an HPOMPO cable. Yep. Request a quote. Yep. Is that get bulk pricing thing or just view quote? It says request a quote and then get bulk pricing. Okay. Name request a quote. Give my name, email, phone. I think I just need one. It's just one cable because it's time I think it's just one cable because it's got four parts four parts to it. Thank you. Right. I've done it. Yeah. That's it. It's a $116. Yeah. So I just need to know, have you got it in stock? And where are you based at? Where are you based? Oh, you're in St. Calvary in Melbourne. Okay. I'm gonna be I'm based I'm be I'm be I just need to know if you have it in stock, and then how long would it take for you how long would it take for you to send it to Sydney? Okay. So I just stuck. And how long will it take to get one in? Oh, dear. That's too long. Let me just check. Give me one second. Twenty first. So if I order today, it'll be on the seventh, which is two and a half weeks. Okay. That's fine. Okay. August 7. As in it, they delivered to you or it'll be delivered to where I want it to be delivered? On the August 7. Okay. Look. I'll bear that in mind. Thanks for your time. I'll give you a callback if I need to go ahead. Okay? Cheers. You take care. 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Julian from the messaging service. How are you? Good. I've got Rishi from DXC calling to see if we have a certain cable in stock.\n\nI can give you the number he gave me. So it's KForHarryNumber2QForQueen46AForF4. Thank you. Hello? Hi.\n\nHow's it going? Yeah. Not too bad. Thanks. Okay.\n\nSo I was just looking for this cable. I can see it's online. It's K2Q46A. It's for it's an HPOMPO cable. Yep.\n\nRequest a quote. Yep. Is that get bulk pricing thing or just view quote? It says request a quote and then get bulk pricing. Okay.\n\nName request a quote. Give my name, email, phone. I think I just need one. It's just one cable because it's time I think it's just one cable because it's got four parts four parts to it. Thank you.\n\nRight. I've done it. Yeah. That's it. It's a $116.\n\nYeah. So I just need to know, have you got it in stock? And where are you based at? Where are you based? Oh, you're in St.\n\nCalvary in Melbourne. Okay. I'm gonna be I'm based I'm be I'm be I just need to know if you have it in stock, and then how long would it take for you how long would it take for you to send it to Sydney? Okay. So I just stuck.\n\nAnd how long will it take to get one in? Oh, dear. That's too long. Let me just check. Give me one second.\n\nTwenty first. So if I order today, it'll be on the seventh, which is two and a half weeks. Okay. That's fine. Okay.\n\nAugust 7. As in it, they delivered to you or it'll be delivered to where I want it to be delivered? On the August 7. Okay. Look.\n\nI'll bear that in mind. Thanks for your time. I'll give you a callback if I need to go ahead. Okay? Cheers.\n\nYou take care. Bye.","paragraphs":[{"sentences":[{"text":"Hi there.","start":2.96,"end":3.52,"sentiment":"neutral","sentiment_score":0.13512662053108215},{"text":"Julian from the messaging service.","start":3.52,"end":4.96,"sentiment":"neutral","sentiment_score":0.15583463609218598},{"text":"How are you?","start":4.96,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.20518586039543152},{"text":"Good.","start":8.08,"end":8.48,"sentiment":"positive","sentiment_score":0.4926410913467407},{"text":"I've got Rishi from DXC calling to see if we have a certain cable in stock.","start":8.48,"end":13.7,"sentiment":"neutral","sentiment_score":0.1410611574538052}],"sentiment":"neutral","sentiment_score":0.16350383753025974,"num_words":27,"start":2.96,"end":13.7},{"sentences":[{"text":"I can give you the number he gave me.","start":13.965,"end":15.905001,"sentiment":"neutral","sentiment_score":0.09395355151759253},{"text":"So it's 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in?","start":224.995,"end":226.92,"sentiment":"neutral","sentiment_score":-0.03241989519447088},{"text":"Oh, dear.","start":245.015,"end":245.655,"sentiment":"neutral","sentiment_score":-0.11568795517086983},{"text":"That's too long.","start":245.655,"end":246.635,"sentiment":"neutral","sentiment_score":-0.26982058584690094},{"text":"Let me just check.","start":251.94,"end":252.73999,"sentiment":"neutral","sentiment_score":-0.05750112049281597},{"text":"Give me one second.","start":252.73999,"end":253.62,"sentiment":"neutral","sentiment_score":-0.047611153684556484}],"sentiment":"neutral","sentiment_score":-0.07762981376246265,"num_words":23,"start":224.995,"end":253.62},{"sentences":[{"text":"Twenty first.","start":253.62,"end":254.5,"sentiment":"neutral","sentiment_score":-0.02509982418268919},{"text":"So if I order today, it'll be on the seventh, which is two and a half weeks.","start":254.5,"end":258.76,"sentiment":"neutral","sentiment_score":-0.04385344706037465},{"text":"Okay.","start":258.98,"end":259.46,"sentiment":"neutral","sentiment_score":0.02989230491220951},{"text":"That's fine.","start":259.46,"end":260.18,"sentiment":"neutral","sentiment_score":0.054306160658597946},{"text":"Okay.","start":260.18,"end":260.68,"sentiment":"neutral","sentiment_score":0.019251413643360134}],"sentiment":"neutral","sentiment_score":-0.027737052544303562,"num_words":23,"start":253.62,"end":260.68},{"sentences":[{"text":"August 7.","start":261.7,"end":263.0,"sentiment":"neutral","sentiment_score":0.006198551040142775},{"text":"As in it, they delivered to you or it'll be delivered to where I want it to be delivered?","start":263.13998,"end":266.68,"sentiment":"neutral","sentiment_score":0.012544870915773668},{"text":"On the August 7.","start":272.615,"end":273.975,"sentiment":"neutral","sentiment_score":0.013600059086456895},{"text":"Okay.","start":273.975,"end":274.29498,"sentiment":"neutral","sentiment_score":0.04328187555074692},{"text":"Look.","start":274.29498,"end":274.615,"sentiment":"neutral","sentiment_score":0.04886619001626968}],"sentiment":"neutral","sentiment_score":0.014714738940475163,"num_words":27,"start":261.7,"end":274.615},{"sentences":[{"text":"I'll bear that in mind.","start":274.615,"end":275.335,"sentiment":"neutral","sentiment_score":0.07320995554327965},{"text":"Thanks for your time.","start":275.335,"end":276.055,"sentiment":"neutral","sentiment_score":0.2970373071730137},{"text":"I'll give you a callback if I need to go ahead.","start":276.055,"end":277.735,"sentiment":"neutral","sentiment_score":0.10705476254224777},{"text":"Okay?","start":277.735,"end":278.235,"sentiment":"neutral","sentiment_score":0.08558671176433563},{"text":"Cheers.","start":279.815,"end":280.315,"sentiment":"positive","sentiment_score":0.48015040159225464}],"sentiment":"neutral","sentiment_score":0.14988811398771676,"num_words":22,"start":274.615,"end":280.315},{"sentences":[{"text":"You take care.","start":280.535,"end":281.255,"sentiment":"positive","sentiment_score":0.5284934441248575},{"text":"Bye.","start":281.255,"end":281.755,"sentiment":"neutral","sentiment_score":0.332629919052124}],"sentiment":"positive","sentiment_score":0.4795275628566742,"num_words":4,"start":280.535,"end":281.755}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hi there. Julian from the messaging service. How are you?\n\nChannel 0: I'm good. How are you?\n\nChannel 1: Good. I've got Rishi from DXC calling to see if we have a certain cable in stock. I can give you the number he gave me.\n\nChannel 0: Yep.\n\nChannel 1: So it's KForHarryNumber2QForQueen46AForF4.\n\nChannel 0: Mhmm. Alright. Yep.\n\nChannel 1: Thank you.\n\nChannel 0: Hello? Hello?\n\nChannel 1: Hello? Hi. How's it going?\n\nChannel 0: Hi, ma'am. This is Ross with Tech Home. How are you?\n\nChannel 1: Yeah. Not too bad. Thanks.\n\nChannel 0: Okay. Yep. Tell me. How can I help you?\n\nChannel 1: Okay. So I was just looking for this cable. I can see it's online. It's K2Q46A. It's for it's an HPOMPO cable.\n\nChannel 0: Mhmm. Okay. So are you on our website?\n\nChannel 1: Yep.\n\nChannel 0: Okay. Can you do me one favor by just requesting a quote?\n\nChannel 1: Request a quote. Yep.\n\nChannel 0: Yep. Just fill out your details browse code and just fill out the details so I can get the exact product what you have, and I can help you out with the pricing in stock.\n\nChannel 1: Is that get bulk pricing thing or just view quote?\n\nChannel 0: Request a code, browser code.\n\nChannel 1: It says request a quote and then get bulk\n\nChannel 0: Yep.\n\nChannel 1: pricing.\n\nChannel 0: Request\n\nChannel 1: Okay. Name\n\nChannel 0: a code.\n\nChannel 1: request a quote. Give my name, email,\n\nChannel 0: Yep.\n\nChannel 1: phone. I think I just need one. It's just one cable\n\nChannel 0: Just one\n\nChannel 1: because\n\nChannel 0: unit.\n\nChannel 1: it's time\n\nChannel 0: Okay.\n\nChannel 1: I think it's just one cable because it's got four parts four parts to it.\n\nChannel 0: Mhmm. Okay. Alright. No worries. We'll help you.\n\nChannel 1: Thank you. Right. I've\n\nChannel 0: And\n\nChannel 1: done it.\n\nChannel 0: okay. One moment, please. Rishi. Right? Mhmm.\n\nChannel 1: Yeah. That's it. It's a $116. Yeah. So I just need to know, have you got it in stock?\n\nAnd where are you based at? Where are you based?\n\nChannel 0: You're based in Melbourne, Saint Saint Hilaire.\n\nChannel 1: Oh, you're in St. Calvary in Melbourne. Okay.\n\nChannel 0: Yep.\n\nChannel 1: I'm gonna be I'm based I'm be I'm be\n\nChannel 0: Sydney. Okay. Alright.\n\nChannel 1: I just need to know if you have it in stock,\n\nChannel 0: One\n\nChannel 1: and then\n\nChannel 0: moment.\n\nChannel 1: how long would it take for\n\nChannel 0: Yep.\n\nChannel 1: you how long would it take for you to send it to Sydney?\n\nChannel 0: One moment, please. Going through. One sec. I got the inquiry. Alright.\n\nK. Okay. The cable is currently out of stock, ma'am.\n\nChannel 1: Okay. So I just stuck. And how long will it take to get\n\nChannel 0: Mhmm.\n\nChannel 1: one in?\n\nChannel 0: How long will it take? One sec. One sec. One sec. Expected to be arrived on August 7.\n\nChannel 1: Oh, dear. That's too long.\n\nChannel 0: Yeah. That's not nineteen eighteen days.\n\nChannel 1: Let me just check. Give me one second. Twenty first. So if I order today, it'll be on the seventh, which is two and a half weeks.\n\nChannel 0: Yep.\n\nChannel 1: Okay.\n\nChannel 0: On seventh\n\nChannel 1: That's fine.\n\nChannel 0: of\n\nChannel 1: Okay.\n\nChannel 0: mhmm.\n\nChannel 1: August 7. As in it, they delivered to you or it'll be delivered to where I want it to be delivered?\n\nChannel 0: It will be delivered to you. The address you provide, it will be delivered on that address.\n\nChannel 1: On the August 7. Okay. Look. I'll\n\nChannel 0: Yeah.\n\nChannel 1: bear\n\nChannel 0: I'm\n\nChannel 1: that\n\nChannel 0: coming\n\nChannel 1: in mind. Thanks\n\nChannel 0: for a call.\n\nChannel 1: for your time. I'll give you a callback if I need to go ahead. Okay?\n\nChannel 0: No worries, man. Yep. Alright.\n\nChannel 1: Cheers.\n\nChannel 0: All good.\n\nChannel 1: You take care.\n\nChannel 0: Cheers.\n\nChannel 1: Bye.\n\nChannel 0: Thanks. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.03742501139640808}],"sentiment":"neutral","sentiment_score":0.03742501139640808,"channel":0,"num_words":1,"start":1.92,"end":2.42},{"sentences":[{"text":"Hi there.","start":2.96,"end":3.52,"sentiment":"neutral","sentiment_score":0.13512662053108215},{"text":"Julian from the messaging service.","start":3.52,"end":4.96,"sentiment":"neutral","sentiment_score":0.15583463609218598},{"text":"How are you?","start":4.96,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.20518586039543152}],"sentiment":"neutral","sentiment_score":0.16649840027093887,"channel":1,"num_words":10,"start":2.96,"end":5.7799997},{"sentences":[{"text":"I'm good.","start":6.56,"end":7.2799997,"sentiment":"positive","sentiment_score":0.5256036818027496},{"text":"How are you?","start":7.2799997,"end":8.1,"sentiment":"positive","sentiment_score":0.3941270212332408}],"sentiment":"positive","sentiment_score":0.4467176854610443,"channel":0,"num_words":5,"start":6.56,"end":8.1},{"sentences":[{"text":"Good.","start":8.08,"end":8.48,"sentiment":"positive","sentiment_score":0.4926410913467407},{"text":"I've got Rishi from DXC calling to see if we have a certain cable in stock.","start":8.48,"end":13.7,"sentiment":"neutral","sentiment_score":0.1410611574538052},{"text":"I can give you the number he gave 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KForHarryNumber2QForQueen46AForF4.","start":17.645,"end":23.744999,"sentiment":"neutral","sentiment_score":0.047869984060525894}],"sentiment":"neutral","sentiment_score":0.047869984060525894,"channel":1,"num_words":3,"start":17.645,"end":23.744999},{"sentences":[{"text":"Mhmm.","start":24.925,"end":25.085,"sentiment":"neutral","sentiment_score":0.056034475564956665},{"text":"Alright.","start":25.085,"end":25.585,"sentiment":"neutral","sentiment_score":0.1369713544845581},{"text":"Yep.","start":29.55,"end":30.05,"sentiment":"neutral","sentiment_score":0.18074467778205872}],"sentiment":"neutral","sentiment_score":0.12458350261052449,"channel":0,"num_words":3,"start":24.925,"end":30.05},{"sentences":[{"text":"Thank 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The representative asks for the customer's details and offers to provide a quote. The customer asks about the availability of the cable and is informed that it is out of stock, but can be delivered on the same day. The representative confirms the delivery address and promises to call the customer back if needed."},"intents":{"segments":[{"text":"I've got Rishi from DXC calling to see if we have a certain cable in stock. I can give you the number he gave me. Yep.","start_word":17,"end_word":42,"intents":[{"intent":"Request information","confidence_score":0.0016753627}]},{"text":"So I just need to know, have you got it in stock?","start_word":266,"end_word":277,"intents":[{"intent":"Check availability","confidence_score":0.35761535}]},{"text":"And how long will it take to get Mhmm. one in? How long will it take? One sec. One sec. One sec. Expected to be arrived on August 7. Oh, dear.","start_word":378,"end_word":408,"intents":[{"intent":"Determine delivery time","confidence_score":0.15752888}]},{"text":"Expected to be arrived on August 7. Oh, dear.","start_word":400,"end_word":408,"intents":[{"intent":"Confirm delivery date","confidence_score":0.19114774}]},{"text":"It will be delivered to you. The address you provide, it will be delivered on that address. On the August 7. Okay.","start_word":475,"end_word":496,"intents":[{"intent":"Confirm delivery address","confidence_score":0.22838783}]},{"text":"I'll give you a callback if I need to go ahead. Okay? No worries, man.","start_word":513,"end_word":527,"intents":[{"intent":"Schedule callback","confidence_score":0.0005668577}]}]},"sentiments":{"segments":[{"text":"Hello? Hi there. Julian from the messaging service. How are you?","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.15172196924686432},{"text":"I'm good. How are you? Good.","start_word":11,"end_word":16,"sentiment":"positive","sentiment_score":0.4754625856876374},{"text":"I've got Rishi from DXC calling to see if we have a certain cable in stock. I can give you the number he gave me. Yep. So it's KForHarryNumber2QForQueen46AForF4. Mhmm. Alright. Yep.","start_word":17,"end_word":48,"sentiment":"neutral","sentiment_score":0.1044209450483322},{"text":"Thank you.","start_word":49,"end_word":50,"sentiment":"positive","sentiment_score":0.35572585463523865},{"text":"Hello? Hello? Hello? Hi. How's it going? Hi, ma'am. This is Ross with Tech Home. How are you? Yeah. Not too bad. Thanks. Okay. Yep. Tell me. How can I help you? Okay. So I was just looking for this cable. I can see it's online. It's K2Q46A. It's for it's an HPOMPO cable. Mhmm. Okay. So are you on our website? Yep. Okay. Can you do me one favor by just requesting a quote? Request a quote. Yep. Yep. Just fill out your details browse code and just fill out the details so I can get the exact product what you have, and I can help you out with the pricing in stock. Is that get bulk pricing thing or just view quote? Request a code, browser code. It says request a quote and then get bulk Yep. pricing. Request Okay. Name a code. request a quote. Give my name, email, Yep. phone. I think I just need one. It's just one cable Just one because unit. it's time Okay. I think it's just one cable because it's got four parts four parts to it. Mhmm. Okay. Alright. No worries. We'll help you.","start_word":51,"end_word":244,"sentiment":"neutral","sentiment_score":0.079076386988163},{"text":"Thank you.","start_word":245,"end_word":246,"sentiment":"positive","sentiment_score":0.3435278832912445},{"text":"Right. I've And done it. okay. One moment, please. Rishi. Right? Mhmm. Yeah. That's it. It's a $116. Yeah. So I just need to know, have you got it in stock? And where are you based at? Where are you based? You're based in Melbourne, Saint Saint Hilaire. Oh, you're in St. Calvary in Melbourne. Okay. Yep. I'm gonna be I'm based I'm be I'm be Sydney. Okay. Alright. I just need to know if you have it in stock, One and then moment. how long would it take for Yep. you how long would it take for you to send it to Sydney? One moment, please. Going through. One sec. I got the inquiry. Alright. K. Okay. The cable is currently out of stock, ma'am. Okay. So I just stuck. And how long will it take to get Mhmm. one in? How long will it take? One sec. One sec. One sec. Expected to be arrived on August 7. Oh, dear. That's too long. Yeah. That's not nineteen eighteen days. Let me just check. Give me one second. Twenty first. So if I order today, it'll be on the seventh, which is two and a half weeks. Yep. Okay. On seventh That's fine. of Okay. mhmm. August 7. As in it, they delivered to you or it'll be delivered to where I want it to be delivered? It will be delivered to you. The address you provide, it will be delivered on that address. On the August 7. Okay. Look. I'll Yeah. bear I'm that coming in mind.","start_word":247,"end_word":505,"sentiment":"neutral","sentiment_score":0.0002922801063557849},{"text":"Thanks for a call.","start_word":506,"end_word":509,"sentiment":"positive","sentiment_score":0.4169813096523285},{"text":"for your time. I'll give you a callback if I need to go ahead. Okay? No worries, man. Yep. Alright.","start_word":510,"end_word":529,"sentiment":"neutral","sentiment_score":0.15734392404556274},{"text":"Cheers. All good. You take care. Cheers.","start_word":530,"end_word":536,"sentiment":"positive","sentiment_score":0.5057415962219238},{"text":"Bye.","start_word":537,"end_word":537,"sentiment":"neutral","sentiment_score":0.332629919052124},{"text":"Thanks.","start_word":538,"end_word":538,"sentiment":"positive","sentiment_score":0.432270884513855},{"text":"You too. Bye.","start_word":539,"end_word":541,"sentiment":"neutral","sentiment_score":0.1941040133436521}],"average":{"sentiment":"neutral","sentiment_score":0.06804155165435827}}}}