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Thank you so much.","paragraphs":[{"sentences":[{"text":"Hi, Maureen.","start":7.9199996,"end":8.639999,"sentiment":"neutral","sentiment_score":0.026856855489313602},{"text":"This is Parf again.","start":8.639999,"end":9.84,"sentiment":"neutral","sentiment_score":0.04222540557384491},{"text":"I called earlier today.","start":9.84,"end":11.219999,"sentiment":"neutral","sentiment_score":0.0015862197615206242},{"text":"I did what you I've just got home.","start":12.655001,"end":14.415,"sentiment":"neutral","sentiment_score":-0.022254231618717313},{"text":"I did what you said in the instructions.","start":14.415,"end":16.195,"sentiment":"neutral","sentiment_score":-0.028829743969254196}],"sentiment":"neutral","sentiment_score":-0.006911984322449336,"num_words":26,"start":7.9199996,"end":16.195},{"sentences":[{"text":"And when I opened my streaming services, they still say that it looks like you're traveling.","start":16.415,"end":21.154999,"sentiment":"neutral","sentiment_score":-0.09194428310729563},{"text":"Yep.","start":42.174934,"end":42.414936,"sentiment":"neutral","sentiment_score":0.04482703655958176},{"text":"Yep.","start":42.414936,"end":42.734936,"sentiment":"neutral","sentiment_score":0.04929265379905701},{"text":"Sorry.","start":42.734936,"end":43.054935,"sentiment":"neutral","sentiment_score":0.06939198076725006},{"text":"Yeah.","start":43.054935,"end":43.214935,"sentiment":"neutral","sentiment_score":0.3259093761444092}],"sentiment":"neutral","sentiment_score":-0.049084374122321604,"num_words":20,"start":16.415,"end":43.214935},{"sentences":[{"text":"That'd be awesome.","start":43.214935,"end":43.854935,"sentiment":"positive","sentiment_score":0.7184734543164571},{"text":"Thank you so much.","start":43.854935,"end":44.994934,"sentiment":"positive","sentiment_score":0.7866857051849365}],"sentiment":"positive","sentiment_score":0.7574518833841596,"num_words":7,"start":43.214935,"end":44.994934}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi, Maureen. This is Parf again. I called earlier today. I did what you I've just got home. I did what you said in the instructions.\n\nAnd when I opened my streaming services, they still say that it looks like you're traveling.\n\nChannel 0: Mhmm. Okay. I see. Is it okay if I email you again regarding the update? We'll just check it on your end.\n\nHello?\n\nChannel 1: Yep. Yep. Sorry. Yeah. That'd be awesome.\n\nThank you so much.\n\nChannel 0: Okay. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.13768590986728668},{"text":"Good afternoon.","start":2.0,"end":2.82,"sentiment":"neutral","sentiment_score":0.3320324718952179},{"text":"This is Maureen from Airtel tech support.","start":2.96,"end":5.62,"sentiment":"neutral","sentiment_score":0.22843989304133824},{"text":"How can I assist you today?","start":6.0,"end":7.46,"sentiment":"neutral","sentiment_score":0.22488958636919656}],"sentiment":"neutral","sentiment_score":0.23438547644764185,"channel":0,"num_words":16,"start":1.36,"end":7.46},{"sentences":[{"text":"Hi, Maureen.","start":7.9199996,"end":8.639999,"sentiment":"neutral","sentiment_score":0.026856855489313602},{"text":"This is Parf again.","start":8.639999,"end":9.84,"sentiment":"neutral","sentiment_score":0.04222540557384491},{"text":"I called earlier today.","start":9.84,"end":11.219999,"sentiment":"neutral","sentiment_score":0.0015862197615206242},{"text":"I did what you I've just got home.","start":12.655001,"end":14.415,"sentiment":"neutral","sentiment_score":-0.022254231618717313},{"text":"I did what you said in the instructions.","start":14.415,"end":16.195,"sentiment":"neutral","sentiment_score":-0.028829743969254196}],"sentiment":"neutral","sentiment_score":-0.006911984322449336,"channel":1,"num_words":26,"start":7.9199996,"end":16.195},{"sentences":[{"text":"And when I opened my streaming services, they still say that it looks like you're traveling.","start":16.415,"end":21.154999,"sentiment":"neutral","sentiment_score":-0.09194428310729563}],"sentiment":"neutral","sentiment_score":-0.09194428310729563,"channel":1,"num_words":16,"start":16.415,"end":21.154999},{"sentences":[{"text":"Mhmm.","start":25.695,"end":25.775,"sentiment":"neutral","sentiment_score":-0.015796031802892685},{"text":"Okay.","start":25.775,"end":26.015,"sentiment":"neutral","sentiment_score":0.007286517880856991},{"text":"I see.","start":26.015,"end":26.67,"sentiment":"neutral","sentiment_score":0.005496201105415821},{"text":"Is it okay if I email you again regarding the update?","start":28.51,"end":32.43,"sentiment":"neutral","sentiment_score":0.005981212481856346},{"text":"We'll just check it on your end.","start":32.43,"end":34.69,"sentiment":"neutral","sentiment_score":0.015808988761688982}],"sentiment":"neutral","sentiment_score":0.008133597587319937,"channel":0,"num_words":22,"start":25.695,"end":34.69},{"sentences":[{"text":"Hello?","start":42.03,"end":42.53,"sentiment":"neutral","sentiment_score":0.017163053154945374}],"sentiment":"neutral","sentiment_score":0.017163053154945374,"channel":0,"num_words":1,"start":42.03,"end":42.53},{"sentences":[{"text":"Yep.","start":42.174934,"end":42.414936,"sentiment":"neutral","sentiment_score":0.04482703655958176},{"text":"Yep.","start":42.414936,"end":42.734936,"sentiment":"neutral","sentiment_score":0.04929265379905701},{"text":"Sorry.","start":42.734936,"end":43.054935,"sentiment":"neutral","sentiment_score":0.06939198076725006},{"text":"Yeah.","start":43.054935,"end":43.214935,"sentiment":"neutral","sentiment_score":0.3259093761444092},{"text":"That'd be awesome.","start":43.214935,"end":43.854935,"sentiment":"positive","sentiment_score":0.7184734543164571}],"sentiment":"positive","sentiment_score":0.37783448717423845,"channel":1,"num_words":7,"start":42.174934,"end":43.854935},{"sentences":[{"text":"Thank you so much.","start":43.854935,"end":44.994934,"sentiment":"positive","sentiment_score":0.7866857051849365}],"sentiment":"positive","sentiment_score":0.7866857051849365,"channel":1,"num_words":4,"start":43.854935,"end":44.994934},{"sentences":[{"text":"Okay.","start":45.574875,"end":45.894875,"sentiment":"neutral","sentiment_score":0.3167385756969452},{"text":"Thank you.","start":45.894875,"end":46.454876,"sentiment":"positive","sentiment_score":0.4751312881708145},{"text":"Bye for now.","start":46.454876,"end":47.354874,"sentiment":"neutral","sentiment_score":0.1827923208475113}],"sentiment":"neutral","sentiment_score":0.30256301909685135,"channel":0,"num_words":6,"start":45.574875,"end":47.354874}]},"summary":{"result":"success","short":"The customer, Maureen, called Airtel tech support because her streaming services still show that she is traveling. The representative, Parf, apologizes and offers to check on her end and email her again regarding an update. Maureen agrees and thanks Parf before ending the call."},"intents":{"segments":[{"text":"Is it okay if I email you again regarding the update? We'll just check it on your end. Hello?","start_word":62,"end_word":80,"intents":[{"intent":"Update service status","confidence_score":0.010496202}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Hi, Maureen. This is Parf again. I called earlier today. I did what you I've just got home. I did what you said in the instructions. And when I opened my streaming services, they still say that it looks like you're traveling. Mhmm. Okay. I see. Is it okay if I email you again regarding the update? We'll just check it on your end. Hello? Yep. Yep. Sorry. Yeah.","start_word":0,"end_word":84,"sentiment":"neutral","sentiment_score":0.03779282793402672},{"text":"That'd be awesome. Thank you so much.","start_word":85,"end_word":91,"sentiment":"positive","sentiment_score":0.7377475500106812},{"text":"Okay.","start_word":92,"end_word":92,"sentiment":"neutral","sentiment_score":0.3167385756969452},{"text":"Thank you.","start_word":93,"end_word":94,"sentiment":"positive","sentiment_score":0.4561609625816345},{"text":"Bye for now.","start_word":95,"end_word":97,"sentiment":"neutral","sentiment_score":0.2139957696199417}],"average":{"sentiment":"neutral","sentiment_score":0.10898127621167326}}}}