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Hello. Good afternoon. This is Maureen again. Am\n\nChannel 1: Yeah.\n\nChannel 0: I speaking\n\nChannel 1: Yeah.\n\nChannel 0: with,\n\nChannel 1: Yeah.\n\nChannel 0: yeah,\n\nChannel 1: Yep.\n\nChannel 0: Ravi Cannon?\n\nChannel 1: Yep. That's me.\n\nChannel 0: Yeah. I just wanted to inform you that we have successfully activated the service.\n\nChannel 1: Okay.\n\nChannel 0: At the address. Have you received my SMS and\n\nChannel 1: Yeah. I got\n\nChannel 0: email?\n\nChannel 1: the email and the SMS as well.\n\nChannel 0: Mhmm.\n\nChannel 1: Yep. I got both.\n\nChannel 0: Yeah. Okay. Do you want me to walk you through right now on setting it up, or you'll just give us a callback if ever?\n\nChannel 1: No. No. That's all good. I'll just have a look at it by myself. If needed, I'll just give you a callback.\n\nOr if it's after us and it's emergency, I'll just give after us support. That's all good.\n\nChannel 0: Okay then. 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They confirm receiving an email and SMS and Maureen guides Yep. through setting up the service and offers to call back if needed. Yep. chooses to call back if there are any issues or questions and ends the call."},"intents":{"segments":[{"text":"Do you want me to walk you through right now on setting it up, or you'll just give us a callback if ever? No. No.","start_word":65,"end_word":89,"intents":[{"intent":"Help setup service","confidence_score":0.0005817261}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good afternoon. This is Maureen again. Am I Yeah. speaking with, Yeah. Yeah. yeah, Yep. Ravi Cannon? Yep. That's me. Yeah.","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":0.1354604810476303},{"text":"I just wanted to inform you that we have successfully activated the service.","start_word":24,"end_word":36,"sentiment":"positive","sentiment_score":0.4335949122905731},{"text":"Okay. At the address. Have you received my SMS and Yeah. I got email? the email and the SMS as well. Mhmm. Yep. I got both. Yeah. Okay. Do you want me to walk you through right now on setting it up, or you'll just give us a callback if ever? No. No. That's all good. I'll just have a look at it by myself. If needed, I'll just give you a callback. Or if it's after us and it's emergency, I'll just give after us support.","start_word":37,"end_word":123,"sentiment":"neutral","sentiment_score":0.05647630989551544},{"text":"That's all good.","start_word":124,"end_word":126,"sentiment":"positive","sentiment_score":0.43010491132736206},{"text":"Okay then. Just give Yep. us a callback if you run into any issues or have other questions. Yeah. Sure. No worries.","start_word":127,"end_word":148,"sentiment":"neutral","sentiment_score":0.14443975687026978},{"text":"Thank Okay. you. Thank you. Bye. 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