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This is Airtel accounts. Quick follow-up in reference to your Internet payment. It's still currently overdue. We kindly ask to put the funds available so we could proceed with the payment, or you can also process the payment at your earliest convenience.\n\nIf you need any assistance, please let us know. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Megan.","start":13.055,"end":13.8550005,"sentiment":"neutral","sentiment_score":0.07230386137962341},{"text":"This is Airtel accounts.","start":13.8550005,"end":15.295,"sentiment":"neutral","sentiment_score":0.06257604993879795},{"text":"Quick follow-up in reference to your Internet payment.","start":15.295,"end":18.175,"sentiment":"neutral","sentiment_score":0.009880804769636597},{"text":"It's still currently overdue.","start":18.175,"end":19.795,"sentiment":"negative","sentiment_score":-0.3697650656104088},{"text":"We kindly ask to put the funds available so we could proceed with the payment, or you can also process the payment at your earliest convenience.","start":20.494999,"end":30.228874,"sentiment":"neutral","sentiment_score":0.1262042737351014}],"sentiment":"neutral","sentiment_score":0.0517320276214212,"num_words":44,"start":13.055,"end":30.228874},{"sentences":[{"text":"If you need any assistance, please let us know.","start":30.368874,"end":32.848873,"sentiment":"neutral","sentiment_score":0.04945810387531916},{"text":"Thank you.","start":32.848873,"end":33.588875,"sentiment":"positive","sentiment_score":0.4381190538406372}],"sentiment":"neutral","sentiment_score":0.12012373114174063,"num_words":11,"start":30.368874,"end":33.588875}]}}]},{"alternatives":[{"transcript":"Hi. You've reached Megan. Leave a message. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","confidence":1.0,"words":[{"word":"hi","start":2.6399999,"end":2.96,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03551352024078369},{"word":"you've","start":2.96,"end":3.1999998,"confidence":0.9975586,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.028067436069250107},{"word":"reached","start":3.1999998,"end":3.52,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.04423866420984268},{"word":"megan","start":3.52,"end":4.0,"confidence":0.9838867,"punctuated_word":"Megan.","sentiment":"neutral","sentiment_score":0.03755207359790802},{"word":"leave","start":4.0,"end":4.24,"confidence":0.99902344,"punctuated_word":"Leave","sentiment":"neutral","sentiment_score":-0.0243527889251709},{"word":"a","start":4.24,"end":4.3199997,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.018654612824320793},{"word":"message","start":4.3199997,"end":4.8199997,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.0322699248790741},{"word":"please","start":5.3599997,"end":5.68,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.05132764205336571},{"word":"leave","start":5.68,"end":5.92,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.03362618386745453},{"word":"a","start":5.92,"end":6.08,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03636288642883301},{"word":"detailed","start":6.08,"end":6.48,"confidence":0.99902344,"punctuated_word":"detailed","sentiment":"neutral","sentiment_score":-0.03635431453585625},{"word":"message","start":6.48,"end":6.96,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.04197611287236214},{"word":"after","start":6.96,"end":7.2,"confidence":0.99902344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.02737864851951599},{"word":"the","start":7.2,"end":7.3599997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03380849212408066},{"word":"tone","start":7.3599997,"end":7.8399997,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.03525803983211517},{"word":"when","start":7.8399997,"end":8.08,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.022258613258600235},{"word":"you","start":8.08,"end":8.24,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01367800496518612},{"word":"have","start":8.24,"end":8.4,"confidence":0.9921875,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.013368187472224236},{"word":"finished","start":8.4,"end":8.72,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.022801756858825684},{"word":"recording","start":8.72,"end":9.22,"confidence":0.9980469,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.018174614757299423},{"word":"you","start":9.28,"end":9.44,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02617068961262703},{"word":"may","start":9.44,"end":9.599999,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.020526323467493057},{"word":"hang","start":9.599999,"end":9.84,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.022774051874876022},{"word":"up","start":9.84,"end":10.16,"confidence":0.77856445,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.029879983514547348},{"word":"or","start":10.16,"end":10.32,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03603997081518173},{"word":"press","start":10.32,"end":10.639999,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.0235544815659523},{"word":"one","start":10.639999,"end":10.88,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.031207695603370667},{"word":"for","start":10.88,"end":11.04,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.038909390568733215},{"word":"more","start":11.04,"end":11.2,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.03646938502788544},{"word":"options","start":11.2,"end":11.7,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.01375456340610981}],"paragraphs":{"transcript":"\nHi. You've reached Megan. Leave a message. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.6399999,"end":2.96,"sentiment":"neutral","sentiment_score":0.03551352024078369},{"text":"You've reached Megan.","start":2.96,"end":4.0,"sentiment":"neutral","sentiment_score":0.0366193912923336},{"text":"Leave a message.","start":4.0,"end":4.8199997,"sentiment":"neutral","sentiment_score":-0.02509244220952193},{"text":"Please leave a detailed message after the tone.","start":5.3599997,"end":7.8399997,"sentiment":"neutral","sentiment_score":-0.03701154002919793},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":7.8399997,"end":11.7,"sentiment":"neutral","sentiment_score":-0.024637847517927487}],"sentiment":"neutral","sentiment_score":-0.019852188850442567,"num_words":30,"start":2.6399999,"end":11.7}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Megan. Leave a message. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.\n\nChannel 0: Hi, Megan. This is Airtel accounts. Quick follow-up in reference to your Internet payment. It's still currently overdue. We kindly ask to put the funds available so we could proceed with the payment, or you can also process the payment at your earliest convenience.\n\nIf you need any assistance, please let us know. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.6399999,"end":2.96,"sentiment":"neutral","sentiment_score":0.03551352024078369},{"text":"You've reached Megan.","start":2.96,"end":4.0,"sentiment":"neutral","sentiment_score":0.0366193912923336},{"text":"Leave a message.","start":4.0,"end":4.8199997,"sentiment":"neutral","sentiment_score":-0.02509244220952193},{"text":"Please leave a detailed message after the tone.","start":5.3599997,"end":7.8399997,"sentiment":"neutral","sentiment_score":-0.03701154002919793},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":7.8399997,"end":11.7,"sentiment":"neutral","sentiment_score":-0.024637847517927487}],"sentiment":"neutral","sentiment_score":-0.019852188850442567,"channel":1,"num_words":30,"start":2.6399999,"end":11.7},{"sentences":[{"text":"Hi, Megan.","start":13.055,"end":13.8550005,"sentiment":"neutral","sentiment_score":0.07230386137962341},{"text":"This is Airtel accounts.","start":13.8550005,"end":15.295,"sentiment":"neutral","sentiment_score":0.06257604993879795},{"text":"Quick follow-up in reference to your Internet payment.","start":15.295,"end":18.175,"sentiment":"neutral","sentiment_score":0.009880804769636597},{"text":"It's still currently overdue.","start":18.175,"end":19.795,"sentiment":"negative","sentiment_score":-0.3697650656104088},{"text":"We kindly ask to put the funds available so we could proceed with the payment, or you can also process the payment at your earliest convenience.","start":20.494999,"end":30.228874,"sentiment":"neutral","sentiment_score":0.1262042737351014}],"sentiment":"neutral","sentiment_score":0.0517320276214212,"channel":0,"num_words":44,"start":13.055,"end":30.228874},{"sentences":[{"text":"If you need any assistance, please let us know.","start":30.368874,"end":32.848873,"sentiment":"neutral","sentiment_score":0.04945810387531916},{"text":"Thank you.","start":32.848873,"end":33.588875,"sentiment":"positive","sentiment_score":0.4381190538406372}],"sentiment":"neutral","sentiment_score":0.12012373114174063,"channel":0,"num_words":11,"start":30.368874,"end":33.588875}]},"summary":{"result":"success","short":"The customer's internet payment is still overdue and they need to put the funds available to complete the payment. 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