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She said miss she said Michelle is so beautiful. I said she really actually is, honestly. No. It's honestly not an issue. I was, like, working late anyway last night on another client, so I just made some calls to aware and got the information. With Kate, we need to do a I'm gonna do a transaction without advice for her to withdraw 50,000 from the Aware account. We just need to contact Aware and get their withdrawal form, and we need to get the bank details from her. I said I would get you to call her because I can't remember how to turn the recording off to get the bank details. And I think when you've got the form, we need to pre fill it. It's probably a good time to get the bank details from her then anyway so it goes straight into the form. And that way, we don't have to have it written on any piece of paper anywhere. Yeah. So if I did it, I'll do the TWA up now, and I'll save it in the file. Can you get the the aware withdrawal form? It's for 50,000 just per Rata across the account. And we need to find out if we can have that docket like, if it can be electronically signed or whether it has to be web signed. Yeah. Hopefully, they'll allow, like, electronic signature. That would be handy. Perfect. So she sort of does, sort of doesn't. The other thing I need to find out, I have to get ahold of Kaiden. Is he in today? That's okay. She well, she thinks the solicitors did, but Aware told me that an IP claim had been sent off in March. And so they had sent that to TOW. So I need to find out what's happening with that claim, but I need to get an authority with Taos. So I need Yep. I've got the I've got the number for Cal to be able to call them and get the authority done up. I think with claims, sometimes the insurers like us to use their form. Did you want me to call Cal and find out what form we use, or did you wanna give it a crack? What would you prefer? Yes? Alright. If I've tinged you the phone number for Tal and what we need, is that okay? Perfect. Mhmm. Yeah. Yeah. So with the insurances, when you make a claim, the insurance premium stop and the insurance it still exists in the back end. It's just that it's, like, not visible because you're going through a claim you might be claiming on it. It also looks like with the TPD claim having been paid out, it cancels out all the other insurances in Aware. So they kinda told me that with the TPD claim being done, that canceled out all the insurances, so she won't have income protection moving forward. But it looks like that claim was processed either at the same time as the TBD or beforehand. And I just need to find out, like I'll wait I'll put it in a team's message for you. Just a couple of questions about the claim. The Guide Aware wasn't able to give me the claim number. He couldn't see that, so I don't have a claim number for it. But if we give them the information, like her name, date of birth, address, things like that, they should be able to bring the claim up to see what what information they have on it. Yeah. Yep. Yep. Perfect. And she's happy for us to send out the OSA and the on the the annual review package. She'll sign and return all that back for us as well. Yep. Yeah. Yeah. Because at the moment, there's nothing sitting on her summary. So yeah. Definitely. Yep. And her balance sorry. Did you see the aware summary that I saved in the soft file with her balance? Good. Yep. Yep. That's it. And I I should The balance has gone up significantly because the 80,400 was the proceeds of the TBD claim. Yeah. Oh, good. Mhmm. They yeah. No. They won't know because it's only the claims department. That will only focus on the claims of the income protection. They won't do anything else. That'll be something that we need to confirm probably with aware. But we'll just go through this process first and see what happens. Realistically, I don't think she will have any insurances because the TBD claim cancels out the IP normally because you can no longer get back to work. And often the way the life cover is that they're normally kinda linked together, and they normally cancel each other out. So it's very rare. In the industry fund, they have two separate policies for life and TBD. Yep. Yep. It is. Yeah. That's normally only added to retail policies because you actually pay extra for the buyback option. Okay. Perfect. Yeah. Yep. That's okay. It's all good. It's all okay. Yep. Absolutely. Yep. Yep. Everyone told me it was awful going to work today. Oh, no. Will do. I'll get that changed message to you now. Thank you so much, Michelle. See you. 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Michelle. It's Dana. I'm good. How are you? Oh, thank you.\n\nI appreciate that. I don't remember any of my information. I just spoke to our lovely friend Kate. She loves you. She said miss she said Michelle is so beautiful.\n\nI said she really actually is, honestly. No. It's honestly not an issue. I was, like, working late anyway last night on another client, so I just made some calls to aware and got the information. With Kate, we need to do a I'm gonna do a transaction without advice for her to withdraw 50,000 from the Aware account.\n\nWe just need to contact Aware and get their withdrawal form, and we need to get the bank details from her. I said I would get you to call her because I can't remember how to turn the recording off to get the bank details. And I think when you've got the form, we need to pre fill it. It's probably a good time to get the bank details from her then anyway so it goes straight into the form. And that way, we don't have to have it written on any piece of paper anywhere.\n\nYeah. So if I did it, I'll do the TWA up now, and I'll save it in the file. Can you get the the aware withdrawal form? It's for 50,000 just per Rata across the account. And we need to find out if we can have that docket like, if it can be electronically signed or whether it has to be web signed.\n\nYeah. Hopefully, they'll allow, like, electronic signature. That would be handy. Perfect. So she sort of does, sort of doesn't.\n\nThe other thing I need to find out, I have to get ahold of Kaiden. Is he in today? That's okay. She well, she thinks the solicitors did, but Aware told me that an IP claim had been sent off in March. And so they had sent that to TOW.\n\nSo I need to find out what's happening with that claim, but I need to get an authority with Taos. So I need Yep. I've got the I've got the number for Cal to be able to call them and get the authority done up. I think with claims, sometimes the insurers like us to use their form. Did you want me to call Cal and find out what form we use, or did you wanna give it a crack?\n\nWhat would you prefer? Yes? Alright. If I've tinged you the phone number for Tal and what we need, is that okay? Perfect.\n\nMhmm. Yeah. Yeah. So with the insurances, when you make a claim, the insurance premium stop and the insurance it still exists in the back end. It's just that it's, like, not visible because you're going through a claim you might be claiming on it.\n\nIt also looks like with the TPD claim having been paid out, it cancels out all the other insurances in Aware. So they kinda told me that with the TPD claim being done, that canceled out all the insurances, so she won't have income protection moving forward. But it looks like that claim was processed either at the same time as the TBD or beforehand. And I just need to find out, like I'll wait I'll put it in a team's message for you. Just a couple of questions about the claim.\n\nThe Guide Aware wasn't able to give me the claim number. He couldn't see that, so I don't have a claim number for it. But if we give them the information, like her name, date of birth, address, things like that, they should be able to bring the claim up to see what what information they have on it. Yeah. Yep.\n\nYep. Perfect. And she's happy for us to send out the OSA and the on the the annual review package. She'll sign and return all that back for us as well. Yep.\n\nYeah. Yeah. Because at the moment, there's nothing sitting on her summary. So yeah. Definitely.\n\nYep. And her balance sorry. Did you see the aware summary that I saved in the soft file with her balance? Good. Yep.\n\nYep. That's it. And I I should The balance has gone up significantly because the 80,400 was the proceeds of the TBD claim. Yeah. Oh, good.\n\nMhmm. They yeah. No. They won't know because it's only the claims department. That will only focus on the claims of the income protection.\n\nThey won't do anything else. That'll be something that we need to confirm probably with aware. But we'll just go through this process first and see what happens. Realistically, I don't think she will have any insurances because the TBD claim cancels out the IP normally because you can no longer get back to work. And often the way the life cover is that they're normally kinda linked together, and they normally cancel each other out.\n\nSo it's very rare. In the industry fund, they have two separate policies for life and TBD. Yep. Yep. It is.\n\nYeah. That's normally only added to retail policies because you actually pay extra for the buyback option. Okay. Perfect. Yeah.\n\nYep. That's okay. It's all good. It's all okay. Yep.\n\nAbsolutely. Yep. Yep. Everyone told me it was awful going to work today. Oh, no.\n\nWill do. I'll get that changed message to you now. Thank you so much, Michelle. See you. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Michelle.","start":5.6,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.12578289955854416},{"text":"It's Dana.","start":6.3999996,"end":7.22,"sentiment":"neutral","sentiment_score":0.136113241314888},{"text":"I'm good.","start":10.16,"end":10.719999,"sentiment":"positive","sentiment_score":0.5187552869319916},{"text":"How are you?","start":10.719999,"end":11.62,"sentiment":"positive","sentiment_score":0.3456970850626628},{"text":"Oh, thank you.","start":16.005,"end":16.725,"sentiment":"neutral","sentiment_score":0.2763912578423818}],"sentiment":"neutral","sentiment_score":0.2856306570271651,"num_words":12,"start":5.6,"end":16.725},{"sentences":[{"text":"I appreciate that.","start":16.725,"end":17.765,"sentiment":"positive","sentiment_score":0.34673210978507996},{"text":"I don't remember any of my information.","start":17.765,"end":19.545,"sentiment":"neutral","sentiment_score":0.056316720587866645},{"text":"I just spoke to our 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information.","start":42.855,"end":48.315002,"sentiment":"neutral","sentiment_score":0.029599699799133385},{"text":"With Kate, we need to do a I'm gonna do a transaction without advice for her to withdraw 50,000 from the Aware account.","start":50.055,"end":60.5,"sentiment":"neutral","sentiment_score":0.011400445080969645}],"sentiment":"neutral","sentiment_score":0.07278435276347701,"num_words":59,"start":32.239998,"end":60.5},{"sentences":[{"text":"We just need to contact Aware and get their withdrawal form, and we need to get the bank details from her.","start":62.08,"end":73.145,"sentiment":"neutral","sentiment_score":0.03605900855646247},{"text":"I said I would get you to call her because I can't remember how to turn the recording off to get the bank details.","start":73.145,"end":78.604996,"sentiment":"neutral","sentiment_score":-0.0061629297366986675},{"text":"And I think when you've got the form, we need to pre fill it.","start":82.69,"end":85.89,"sentiment":"neutral","sentiment_score":0.11176215750830513},{"text":"It's probably a good time to get the bank details from her then anyway so it goes straight into the form.","start":85.89,"end":90.53,"sentiment":"neutral","sentiment_score":0.1633761709644681},{"text":"And that way, we don't have to have it written on any piece of paper anywhere.","start":90.53,"end":94.07,"sentiment":"neutral","sentiment_score":0.10604304331354797}],"sentiment":"neutral","sentiment_score":0.07605820160824805,"num_words":96,"start":62.08,"end":94.07},{"sentences":[{"text":"Yeah.","start":96.884995,"end":97.284996,"sentiment":"neutral","sentiment_score":0.15065020322799683},{"text":"So if I did it, I'll do the TWA up now, and I'll save it in the file.","start":97.284996,"end":101.625,"sentiment":"neutral","sentiment_score":0.14294070874651274},{"text":"Can you get the the aware withdrawal form?","start":101.84499,"end":106.005,"sentiment":"neutral","sentiment_score":0.05675295740365982},{"text":"It's for 50,000 just per Rata across the account.","start":106.005,"end":110.73,"sentiment":"neutral","sentiment_score":0.04563629316786925},{"text":"And we need to find out if we can have that docket like, if it can be electronically signed or whether it has to be web signed.","start":111.75,"end":118.65,"sentiment":"neutral","sentiment_score":0.016092080312470596}],"sentiment":"neutral","sentiment_score":0.06385427661654022,"num_words":63,"start":96.884995,"end":118.65},{"sentences":[{"text":"Yeah.","start":123.365005,"end":123.845,"sentiment":"neutral","sentiment_score":0.1384517401456833},{"text":"Hopefully, they'll allow, like, electronic signature.","start":123.845,"end":126.505005,"sentiment":"neutral","sentiment_score":0.17167888830105463},{"text":"That would be handy.","start":126.805,"end":128.265,"sentiment":"neutral","sentiment_score":0.24101990833878517},{"text":"Perfect.","start":131.285,"end":131.785,"sentiment":"positive","sentiment_score":0.4250749945640564},{"text":"So she sort of does, sort of doesn't.","start":134.51,"end":138.05,"sentiment":"neutral","sentiment_score":0.01696887635625899}],"sentiment":"neutral","sentiment_score":0.134671535436064,"num_words":20,"start":123.365005,"end":138.05},{"sentences":[{"text":"The other thing I need to find out, I have to get ahold of Kaiden.","start":138.27,"end":140.91,"sentiment":"neutral","sentiment_score":-0.006332892427841822},{"text":"Is he in today?","start":140.91,"end":141.89,"sentiment":"neutral","sentiment_score":0.0019149212166666985},{"text":"That's okay.","start":144.11,"end":144.93001,"sentiment":"neutral","sentiment_score":-0.023142130114138126},{"text":"She well, she thinks the solicitors did, but Aware told me that an IP claim had been sent off in March.","start":145.14,"end":154.07501,"sentiment":"neutral","sentiment_score":-0.05382879912143662},{"text":"And so they had sent that to TOW.","start":154.535,"end":156.71501,"sentiment":"neutral","sentiment_score":-0.038598141400143504}],"sentiment":"neutral","sentiment_score":-0.03145615749061108,"num_words":50,"start":138.27,"end":156.71501},{"sentences":[{"text":"So I need to find out what's happening with that claim, but I need to get an authority with Taos.","start":157.095,"end":162.98999,"sentiment":"neutral","sentiment_score":-0.047286573238670825},{"text":"So I need Yep.","start":163.20999,"end":175.86499,"sentiment":"neutral","sentiment_score":0.003425526898354292},{"text":"I've got the I've got the number for Cal to be able to call them and get the authority done up.","start":175.86499,"end":181.72499,"sentiment":"neutral","sentiment_score":0.05794129698049454},{"text":"I think with claims, sometimes the insurers like us to use their form.","start":183.06499,"end":187.72499,"sentiment":"neutral","sentiment_score":-0.049056546619305245},{"text":"Did you want me to call Cal and find out what form we use, or did you wanna give it a crack?","start":188.25,"end":194.09,"sentiment":"neutral","sentiment_score":-0.046263310465623035}],"sentiment":"neutral","sentiment_score":-0.01713487571105361,"num_words":80,"start":157.095,"end":194.09},{"sentences":[{"text":"What would you prefer?","start":194.09,"end":195.62999,"sentiment":"neutral","sentiment_score":-0.042046939954161644},{"text":"Yes?","start":197.29,"end":197.79,"sentiment":"neutral","sentiment_score":0.02730988711118698},{"text":"Alright.","start":198.48999,"end":198.89,"sentiment":"neutral","sentiment_score":0.0625818595290184},{"text":"If I've tinged you the phone number for Tal and what we need, is that okay?","start":198.89,"end":204.20499,"sentiment":"neutral","sentiment_score":0.04118692968040705},{"text":"Perfect.","start":206.265,"end":206.765,"sentiment":"neutral","sentiment_score":0.26794832944869995}],"sentiment":"neutral","sentiment_score":0.03689753005038137,"num_words":23,"start":194.09,"end":206.765},{"sentences":[{"text":"Mhmm.","start":227.655,"end":228.155,"sentiment":"neutral","sentiment_score":-0.0032405243255198},{"text":"Yeah.","start":236.855,"end":237.355,"sentiment":"neutral","sentiment_score":-0.010654112324118614},{"text":"Yeah.","start":247.05,"end":247.45,"sentiment":"neutral","sentiment_score":-0.014682183042168616},{"text":"So with the insurances, when you make a claim, the insurance premium stop and the insurance it still exists in the back end.","start":247.45,"end":255.565,"sentiment":"neutral","sentiment_score":-0.05677071667235831},{"text":"It's just that it's, like, not visible because you're going through a claim you might be claiming on it.","start":255.565,"end":260.945,"sentiment":"neutral","sentiment_score":-0.062331062986662515}],"sentiment":"neutral","sentiment_score":-0.055968744442280796,"num_words":45,"start":227.655,"end":260.945},{"sentences":[{"text":"It also looks like with the TPD claim having been paid out, it cancels out all the other insurances in Aware.","start":262.285,"end":271.96002,"sentiment":"neutral","sentiment_score":-0.1133578394850095},{"text":"So they kinda told me that with the TPD claim being done, that canceled out all the insurances, so she won't have income protection moving forward.","start":272.58002,"end":280.68,"sentiment":"neutral","sentiment_score":-0.13286481511134368},{"text":"But it looks like that claim was processed either at the same time as the TBD or beforehand.","start":282.225,"end":288.165,"sentiment":"neutral","sentiment_score":-0.03378651084171401},{"text":"And I just need to find out, like I'll wait I'll put it in a team's message for you.","start":289.425,"end":294.16498,"sentiment":"neutral","sentiment_score":-0.0019805009176611507},{"text":"Just a couple of questions about the claim.","start":294.625,"end":296.805,"sentiment":"neutral","sentiment_score":-0.028266979614272714}],"sentiment":"neutral","sentiment_score":-0.07290133012587752,"num_words":92,"start":262.285,"end":296.805},{"sentences":[{"text":"The Guide Aware wasn't able to give me the claim number.","start":297.29,"end":300.49,"sentiment":"neutral","sentiment_score":-0.11365802518346092},{"text":"He couldn't see that, so I don't have a claim number for it.","start":300.49,"end":303.87,"sentiment":"neutral","sentiment_score":-0.11144449619146493},{"text":"But if we give them the information, like her name, date of birth, address, things like that, they should be able to bring the claim up to see what what information they have on it.","start":305.29,"end":315.76498,"sentiment":"neutral","sentiment_score":0.005008765496313572},{"text":"Yeah.","start":317.905,"end":318.405,"sentiment":"neutral","sentiment_score":0.16017459332942963},{"text":"Yep.","start":322.225,"end":322.725,"sentiment":"neutral","sentiment_score":0.1347055733203888}],"sentiment":"neutral","sentiment_score":-0.03653819292600526,"num_words":61,"start":297.29,"end":322.725},{"sentences":[{"text":"Yep.","start":325.26498,"end":325.76498,"sentiment":"neutral","sentiment_score":0.11959679424762726},{"text":"Perfect.","start":328.87997,"end":329.19998,"sentiment":"positive","sentiment_score":0.7086129784584045},{"text":"And she's happy for us to send out the OSA and the on the the annual review package.","start":329.19998,"end":333.91998,"sentiment":"positive","sentiment_score":0.6553067631191678},{"text":"She'll sign and return all that back for us as well.","start":333.91998,"end":336.41998,"sentiment":"positive","sentiment_score":0.4378090907226909},{"text":"Yep.","start":338.47998,"end":338.97998,"sentiment":"neutral","sentiment_score":0.2079397439956665}],"sentiment":"positive","sentiment_score":0.5514866015873849,"num_words":32,"start":325.26498,"end":338.97998},{"sentences":[{"text":"Yeah.","start":346.835,"end":347.155,"sentiment":"neutral","sentiment_score":0.02415681630373001},{"text":"Yeah.","start":347.155,"end":347.395,"sentiment":"neutral","sentiment_score":0.02533155307173729},{"text":"Because at the moment, there's nothing sitting on her summary.","start":347.395,"end":350.375,"sentiment":"neutral","sentiment_score":0.01084811296314001},{"text":"So yeah.","start":350.51498,"end":350.995,"sentiment":"neutral","sentiment_score":0.07823186926543713},{"text":"Definitely.","start":350.995,"end":351.495,"sentiment":"neutral","sentiment_score":0.16306012868881226}],"sentiment":"neutral","sentiment_score":0.03183289108177026,"num_words":15,"start":346.835,"end":351.495},{"sentences":[{"text":"Yep.","start":352.195,"end":352.695,"sentiment":"neutral","sentiment_score":0.14708967506885529},{"text":"And her balance sorry.","start":353.56998,"end":355.97,"sentiment":"neutral","sentiment_score":0.07734565762802958},{"text":"Did you see the aware summary that I saved in the soft file with her balance?","start":355.97,"end":361.66998,"sentiment":"neutral","sentiment_score":0.06377576687373221},{"text":"Good.","start":363.81,"end":364.31,"sentiment":"neutral","sentiment_score":0.2903958261013031},{"text":"Yep.","start":372.815,"end":373.315,"sentiment":"neutral","sentiment_score":0.10427837073802948}],"sentiment":"neutral","sentiment_score":0.08137212053913137,"num_words":23,"start":352.195,"end":373.315},{"sentences":[{"text":"Yep.","start":379.135,"end":379.61502,"sentiment":"neutral","sentiment_score":0.12473835051059724},{"text":"That's it.","start":379.61502,"end":380.33502,"sentiment":"neutral","sentiment_score":0.1370476633310318},{"text":"And I I should The balance has gone up significantly because the 80,400 was the proceeds of the TBD claim.","start":380.33502,"end":387.6,"sentiment":"neutral","sentiment_score":0.24992983601987362},{"text":"Yeah.","start":390.22,"end":390.72,"sentiment":"neutral","sentiment_score":0.14017300307750702},{"text":"Oh, good.","start":393.74,"end":394.4,"sentiment":"neutral","sentiment_score":0.20871620625257492}],"sentiment":"neutral","sentiment_score":0.229039838967415,"num_words":26,"start":379.135,"end":394.4},{"sentences":[{"text":"Mhmm.","start":398.92502,"end":399.42502,"sentiment":"neutral","sentiment_score":0.02911793813109398},{"text":"They yeah.","start":409.25998,"end":409.9,"sentiment":"neutral","sentiment_score":-0.022105972282588482},{"text":"No.","start":409.9,"end":410.06,"sentiment":"neutral","sentiment_score":-0.1162273809313774},{"text":"They won't know because it's only the claims department.","start":410.06,"end":412.47998,"sentiment":"neutral","sentiment_score":-0.10535710636112425},{"text":"That will only focus on the claims of the income protection.","start":412.53998,"end":415.09998,"sentiment":"neutral","sentiment_score":-0.08723050897771661}],"sentiment":"neutral","sentiment_score":-0.08496128930710256,"num_words":24,"start":398.92502,"end":415.09998},{"sentences":[{"text":"They won't do anything else.","start":415.09998,"end":416.63998,"sentiment":"neutral","sentiment_score":-0.10893095135688782},{"text":"That'll be something that we need to confirm probably with aware.","start":417.65997,"end":421.03998,"sentiment":"neutral","sentiment_score":-0.06416998532685367},{"text":"But we'll just go through this process first and see what happens.","start":422.775,"end":425.655,"sentiment":"neutral","sentiment_score":-0.02102648528913657},{"text":"Realistically, I don't think she will have any insurances because the TBD claim cancels out the IP normally because you can no longer get back to work.","start":425.655,"end":433.755,"sentiment":"neutral","sentiment_score":-0.13204205919195106},{"text":"And often the way the life cover is that they're normally kinda linked together, and they normally cancel each other out.","start":434.45502,"end":440.8,"sentiment":"neutral","sentiment_score":-0.08779386005231313}],"sentiment":"neutral","sentiment_score":-0.09094275102803581,"num_words":76,"start":415.09998,"end":440.8},{"sentences":[{"text":"So it's very rare.","start":440.8,"end":442.0,"sentiment":"neutral","sentiment_score":-0.08893704041838646},{"text":"In the industry fund, they have two separate policies for life and TBD.","start":442.0,"end":445.69998,"sentiment":"neutral","sentiment_score":-0.05383941703117811},{"text":"Yep.","start":449.325,"end":449.825,"sentiment":"neutral","sentiment_score":-0.011852776631712914},{"text":"Yep.","start":450.605,"end":451.105,"sentiment":"neutral","sentiment_score":-0.019897280260920525},{"text":"It is.","start":454.445,"end":454.845,"sentiment":"neutral","sentiment_score":0.002144524361938238}],"sentiment":"neutral","sentiment_score":-0.05157721863083896,"num_words":21,"start":440.8,"end":454.845},{"sentences":[{"text":"Yeah.","start":454.845,"end":455.08502,"sentiment":"neutral","sentiment_score":0.04312065616250038},{"text":"That's normally only added to retail policies because you actually pay extra for the buyback option.","start":455.08502,"end":460.86502,"sentiment":"neutral","sentiment_score":-0.0007203337736427787},{"text":"Okay.","start":484.275,"end":484.755,"sentiment":"neutral","sentiment_score":0.22036319971084595},{"text":"Perfect.","start":484.755,"end":485.255,"sentiment":"positive","sentiment_score":0.43331509828567505},{"text":"Yeah.","start":488.675,"end":489.175,"sentiment":"neutral","sentiment_score":0.0923624187707901}],"sentiment":"neutral","sentiment_score":0.03888180162757635,"num_words":20,"start":454.845,"end":489.175},{"sentences":[{"text":"Yep.","start":505.61,"end":506.11,"sentiment":"neutral","sentiment_score":-0.0023254442494362593},{"text":"That's okay.","start":506.97,"end":507.78998,"sentiment":"neutral","sentiment_score":0.14627014845609665},{"text":"It's all good.","start":510.32498,"end":511.305,"sentiment":"neutral","sentiment_score":0.24669256806373596},{"text":"It's all okay.","start":512.245,"end":513.305,"sentiment":"positive","sentiment_score":0.4482058882713318},{"text":"Yep.","start":518.245,"end":518.745,"sentiment":"neutral","sentiment_score":0.09306591749191284}],"sentiment":"neutral","sentiment_score":0.2467976139159873,"num_words":10,"start":505.61,"end":518.745},{"sentences":[{"text":"Absolutely.","start":528.20996,"end":528.70996,"sentiment":"neutral","sentiment_score":0.2597057819366455},{"text":"Yep.","start":529.73,"end":530.23,"sentiment":"neutral","sentiment_score":0.11185586452484132},{"text":"Yep.","start":532.05,"end":532.55,"sentiment":"neutral","sentiment_score":0.1084258109331131},{"text":"Everyone told me it was awful going to work today.","start":538.095,"end":540.915,"sentiment":"negative","sentiment_score":-0.43643339574337003},{"text":"Oh, no.","start":543.615,"end":544.51495,"sentiment":"neutral","sentiment_score":-0.14495055377483368}],"sentiment":"neutral","sentiment_score":-0.2782831738392512,"num_words":15,"start":528.20996,"end":544.51495},{"sentences":[{"text":"Will do.","start":550.0429,"end":550.52295,"sentiment":"neutral","sentiment_score":0.0907243974506855},{"text":"I'll get that changed message to you now.","start":550.52295,"end":552.44293,"sentiment":"neutral","sentiment_score":0.08599346876144409},{"text":"Thank you so much, Michelle.","start":552.44293,"end":553.7429,"sentiment":"positive","sentiment_score":0.41068302392959594},{"text":"See you.","start":555.7229,"end":556.0429,"sentiment":"positive","sentiment_score":0.5064539313316345},{"text":"Bye.","start":556.0429,"end":556.5429,"sentiment":"neutral","sentiment_score":0.2535005211830139}],"sentiment":"neutral","sentiment_score":0.23273444713817704,"num_words":18,"start":550.0429,"end":556.5429}]}}]},{"alternatives":[{"transcript":"Good morning. Welcome to x u financial. This is Michelle. How can I help you? Hi. How are you? I'm good. I'm not gonna do three points of ID on you, girl. All good. All good. Oh, I'm sure she loves you. Well, thank you. But I feel I let you down there without having all that stuff ready. Yeah. Okay. Yep. Yep. Oh, okay. No. All good. All good. Perfect. Yep. Yep. Yep. Yep. Okay. DocuSign. All wet. Okay. Yep. Yep. Absolutely. Absolutely. Does she still have insurance in that? No. He's not. Yep. Okay. Okay. Alrighty. Okay. So we are gonna get an IT. Okay. Yep. So I'll organize that as well. Okay. Mhmm. Right. I wanna give it a crack. Yeah. Definitely. Definitely. Because yep. Mhmm. Yep. Perfect. Perfect. Because and what I'll do is I'll go into her file because I'm pretty sure I opened something up that had information about Tel in it. So I will oh, that's Troy Callum. There we go. Alright. No worries. Okay. So we've got an IP claim that was going through Tel. What else do we wanna know? Like, does has it written like, because we can't see it on her form. So is that something that sometimes when a person makes a claim, it ends? Or x I. Okay. Yep. Okay. Mhmm. Mhmm. Okay. Yep. Okay. Awesome. So, ultimately, you're gonna send me a message. I'll have a look at that. If you've got any questions, I'll come back to you. Okay. Great. Great. Okay. Great. Now should I should I should I send through the super insurance summary without any insurances on it? Okay. Okay. Great. So that way Mhmm. I sure did, and I've already updated it. So yeah. So it was show I I sort of looked at it and went, wow. That's pretty impressive. But then I saw that it was an industry one. So so yeah. So a hundred a hundred thousand fifty three dollars and nine cents was the current balance. Yep. Right. Okay. Okay. Okay. Perfect. Perfect. Alrighty. And so should should I ask Cal when I speak to them if she does have any insurances moving forward with them? Should I ask that question, or is that not? Okay. Yep. Okay. And so just asking, with the buyback, is that some something completely different? Or yep. Okay. Alrighty. Okay. I'm gonna leave you with that. I'll wait for the info to come through. I'll get on to that. And what else was I going to say to you? Now Amelia Francis, she's she's fine to go. So I'll tell you the I'll tell you what got me. When when I and I had a chat, a really good chat with Larissa this morning. When I see that you've got advice, I needed to know that if you've got the advice, I'm always gonna do it. And if I I'm gonna do a pack if it's close to that time. I didn't realize that. So I know now. Had a puppy, but yeah. Alright, doll. You're a legend. Alright. Well, look. I'll get on to that. I'll wait for your Teams meeting to come Teams stuff to come through. And, look. I think working from home is gonna work really well with us because we're gonna be able to still communicate. So no biggie. Yep. Yep. Alrighty. Okay. Lovely hearing your voice. I'm glad you didn't have to get on the the road this morning. It was horrible. So driving so far. Yeah. Not pretty at all. Not pretty at all. Alright. Okay. Well, I will speak to you later. I'll keep you in the loop. Okay? Okay. Okay. Thank you. You're welcome, Jana. Bye bye. Bye. 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morning. Welcome to x u financial. This is Michelle. How can I help you? Hi.\n\nHow are you? I'm good. I'm not gonna do three points of ID on you, girl. All good. All good.\n\nOh, I'm sure she loves you. Well, thank you. But I feel I let you down there without having all that stuff ready. Yeah. Okay.\n\nYep. Yep. Oh, okay. No. All good.\n\nAll good. Perfect. Yep. Yep. Yep.\n\nYep. Okay. DocuSign. All wet. Okay.\n\nYep. Yep. Absolutely. Absolutely. Does she still have insurance in that?\n\nNo. He's not. Yep. Okay. Okay.\n\nAlrighty. Okay. So we are gonna get an IT. Okay. Yep.\n\nSo I'll organize that as well. Okay. Mhmm. Right. I wanna give it a crack.\n\nYeah. Definitely. Definitely. Because yep. Mhmm.\n\nYep. Perfect. Perfect. Because and what I'll do is I'll go into her file because I'm pretty sure I opened something up that had information about Tel in it. So I will oh, that's Troy Callum.\n\nThere we go. Alright. No worries. Okay. So we've got an IP claim that was going through Tel.\n\nWhat else do we wanna know? Like, does has it written like, because we can't see it on her form. So is that something that sometimes when a person makes a claim, it ends? Or x I. Okay.\n\nYep. Okay. Mhmm. Mhmm. Okay.\n\nYep. Okay. Awesome. So, ultimately, you're gonna send me a message. I'll have a look at that.\n\nIf you've got any questions, I'll come back to you. Okay. Great. Great. Okay.\n\nGreat. Now should I should I should I send through the super insurance summary without any insurances on it? Okay. Okay. Great.\n\nSo that way Mhmm. I sure did, and I've already updated it. So yeah. So it was show I I sort of looked at it and went, wow. That's pretty impressive.\n\nBut then I saw that it was an industry one. So so yeah. So a hundred a hundred thousand fifty three dollars and nine cents was the current balance. Yep. Right.\n\nOkay. Okay. Okay. Perfect. Perfect.\n\nAlrighty. And so should should I ask Cal when I speak to them if she does have any insurances moving forward with them? Should I ask that question, or is that not? Okay. Yep.\n\nOkay. And so just asking, with the buyback, is that some something completely different? Or yep. Okay. Alrighty.\n\nOkay. I'm gonna leave you with that. I'll wait for the info to come through. I'll get on to that. And what else was I going to say to you?\n\nNow Amelia Francis, she's she's fine to go. So I'll tell you the I'll tell you what got me. When when I and I had a chat, a really good chat with Larissa this morning. When I see that you've got advice, I needed to know that if you've got the advice, I'm always gonna do it. And if I I'm gonna do a pack if it's close to that time.\n\nI didn't realize that. So I know now. Had a puppy, but yeah. Alright, doll. You're a legend.\n\nAlright. Well, look. I'll get on to that. I'll wait for your Teams meeting to come Teams stuff to come through. And, look.\n\nI think working from home is gonna work really well with us because we're gonna be able to still communicate. So no biggie. Yep. Yep. Alrighty.\n\nOkay. Lovely hearing your voice. I'm glad you didn't have to get on the the road this morning. It was horrible. So driving so far.\n\nYeah. Not pretty at all. Not pretty at all. Alright. Okay.\n\nWell, I will speak to you later. I'll keep you in the loop. Okay? Okay. Okay.\n\nThank you. You're welcome, Jana. Bye bye. Bye. 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crack.","start":195.44499,"end":196.905,"sentiment":"neutral","sentiment_score":-0.036917140086491905}],"sentiment":"neutral","sentiment_score":0.01880275582273801,"num_words":15,"start":170.935,"end":196.905},{"sentences":[{"text":"Yeah.","start":197.045,"end":197.36499,"sentiment":"neutral","sentiment_score":0.009424099698662758},{"text":"Definitely.","start":197.36499,"end":197.86499,"sentiment":"neutral","sentiment_score":0.0703335553407669},{"text":"Definitely.","start":198.325,"end":198.825,"sentiment":"neutral","sentiment_score":0.08083872497081757},{"text":"Because 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Callum.","start":218.275,"end":220.615,"sentiment":"neutral","sentiment_score":0.08984852262905665}],"sentiment":"neutral","sentiment_score":0.10698539432552126,"num_words":36,"start":204.66,"end":220.615},{"sentences":[{"text":"There we go.","start":222.755,"end":223.635,"sentiment":"neutral","sentiment_score":0.1001305232445399},{"text":"Alright.","start":223.635,"end":224.135,"sentiment":"neutral","sentiment_score":0.11430957168340684},{"text":"No worries.","start":224.195,"end":225.015,"sentiment":"neutral","sentiment_score":0.12435350567102432},{"text":"Okay.","start":225.155,"end":225.635,"sentiment":"neutral","sentiment_score":0.0636756643652916},{"text":"So we've got an IP claim that was going through Tel.","start":225.635,"end":230.615,"sentiment":"neutral","sentiment_score":-0.008365089073777199}],"sentiment":"neutral","sentiment_score":0.035281546517378755,"num_words":18,"start":222.755,"end":230.615},{"sentences":[{"text":"What else do we wanna know?","start":230.75,"end":232.19,"sentiment":"neutral","sentiment_score":-0.011076618762065968},{"text":"Like, does has it written like, because we can't see it on her form.","start":232.19,"end":239.39,"sentiment":"neutral","sentiment_score":-0.024707269256136248},{"text":"So is that something that sometimes when a person makes a claim, it ends?","start":239.39,"end":244.51,"sentiment":"neutral","sentiment_score":-0.02102851076051593},{"text":"Or x 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ultimately, you're gonna send me a message.","start":318.96,"end":321.765,"sentiment":"neutral","sentiment_score":0.20669866167008877},{"text":"I'll have a look at that.","start":321.765,"end":322.885,"sentiment":"neutral","sentiment_score":0.19195322692394257}],"sentiment":"neutral","sentiment_score":0.1890101106289555,"num_words":17,"start":316.8,"end":322.885},{"sentences":[{"text":"If you've got any questions, I'll come back to you.","start":322.885,"end":325.065,"sentiment":"neutral","sentiment_score":0.12984840646386148},{"text":"Okay.","start":327.20502,"end":327.70502,"sentiment":"neutral","sentiment_score":0.29588115215301514},{"text":"Great.","start":327.92502,"end":328.42502,"sentiment":"positive","sentiment_score":0.6353996396064758},{"text":"Great.","start":328.96503,"end":329.46503,"sentiment":"positive","sentiment_score":0.7170107960700989},{"text":"Okay.","start":336.98,"end":337.48,"sentiment":"neutral","sentiment_score":0.18576934933662417}],"sentiment":"neutral","sentiment_score":0.2237532144146306,"num_words":14,"start":322.885,"end":337.48},{"sentences":[{"text":"Great.","start":337.54,"end":338.04,"sentiment":"positive","sentiment_score":0.5021086931228638},{"text":"Now should I should I should I send through the super insurance summary without any insurances on 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wow.","start":365.78,"end":368.1,"sentiment":"neutral","sentiment_score":0.15980423295072146},{"text":"That's pretty impressive.","start":368.1,"end":369.54,"sentiment":"positive","sentiment_score":0.4498321811358134}],"sentiment":"neutral","sentiment_score":0.1888139070041718,"num_words":31,"start":353.125,"end":369.54},{"sentences":[{"text":"But then I saw that it was an industry one.","start":369.54,"end":371.7,"sentiment":"neutral","sentiment_score":0.06931883357465267},{"text":"So so yeah.","start":371.7,"end":373.51498,"sentiment":"neutral","sentiment_score":0.1016369139154752},{"text":"So a hundred a hundred thousand fifty three dollars and nine cents was the current 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you?","start":473.015,"end":475.755,"sentiment":"neutral","sentiment_score":0.04711101837456226}],"sentiment":"neutral","sentiment_score":0.0744889506449302,"num_words":30,"start":464.26,"end":475.755},{"sentences":[{"text":"Now Amelia Francis, she's she's fine to go.","start":475.975,"end":482.635,"sentiment":"neutral","sentiment_score":0.31553530506789684},{"text":"So I'll tell you the I'll tell you what got me.","start":483.095,"end":488.02002,"sentiment":"neutral","sentiment_score":0.23769447207450867},{"text":"When when I and I had a chat, a really good chat with Larissa this morning.","start":488.02002,"end":491.80002,"sentiment":"neutral","sentiment_score":0.2450159953441471},{"text":"When I see that you've got advice, I needed to know that if you've got the advice, I'm always gonna do it.","start":491.86002,"end":502.015,"sentiment":"neutral","sentiment_score":0.15853588621724735},{"text":"And if I I'm gonna do a pack if it's close to that time.","start":502.015,"end":505.15503,"sentiment":"neutral","sentiment_score":0.08085908607712813}],"sentiment":"neutral","sentiment_score":0.19266189099617406,"num_words":71,"start":475.975,"end":505.15503},{"sentences":[{"text":"I didn't realize that.","start":505.375,"end":506.755,"sentiment":"neutral","sentiment_score":-0.02008670731447637},{"text":"So I know now.","start":506.815,"end":509.61502,"sentiment":"neutral","sentiment_score":0.11176268011331558},{"text":"Had a puppy, but yeah.","start":509.61502,"end":511.55502,"sentiment":"neutral","sentiment_score":0.184503036737442},{"text":"Alright, doll.","start":512.09503,"end":512.995,"sentiment":"positive","sentiment_score":0.381814107298851},{"text":"You're a 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work really well with us because we're gonna be able to still communicate.","start":522.74,"end":527.08,"sentiment":"neutral","sentiment_score":0.3051114395260811},{"text":"So no biggie.","start":527.22,"end":528.875,"sentiment":"neutral","sentiment_score":0.20443498094876608},{"text":"Yep.","start":529.895,"end":530.375,"sentiment":"neutral","sentiment_score":0.08178188651800156},{"text":"Yep.","start":530.375,"end":530.875,"sentiment":"neutral","sentiment_score":0.07632281631231308},{"text":"Alrighty.","start":531.575,"end":532.075,"sentiment":"neutral","sentiment_score":0.13439911603927612}],"sentiment":"neutral","sentiment_score":0.26953990585528886,"num_words":26,"start":522.74,"end":532.075},{"sentences":[{"text":"Okay.","start":532.215,"end":532.695,"sentiment":"neutral","sentiment_score":0.23709195852279663},{"text":"Lovely hearing your voice.","start":532.695,"end":534.075,"sentiment":"positive","sentiment_score":0.4643492326140404},{"text":"I'm glad you didn't have to get on the the road this morning.","start":534.135,"end":536.53503,"sentiment":"neutral","sentiment_score":0.28040566467321837},{"text":"It was horrible.","start":536.53503,"end":537.43506,"sentiment":"negative","sentiment_score":-0.6140894492467245},{"text":"So driving so far.","start":537.895,"end":539.67505,"sentiment":"negative","sentiment_score":-0.3782184273004532}],"sentiment":"neutral","sentiment_score":0.09538481891155243,"num_words":25,"start":532.215,"end":539.67505},{"sentences":[{"text":"Yeah.","start":541.32996,"end":541.82996,"sentiment":"neutral","sentiment_score":-0.2090392708778381},{"text":"Not pretty at all.","start":542.37,"end":543.56995,"sentiment":"neutral","sentiment_score":-0.3055941238999367},{"text":"Not pretty at 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loop.","start":548.52997,"end":549.64996,"sentiment":"neutral","sentiment_score":0.10374070579806964},{"text":"Okay?","start":549.64996,"end":550.14996,"sentiment":"neutral","sentiment_score":0.07195624709129333},{"text":"Okay.","start":551.36285,"end":551.86285,"sentiment":"neutral","sentiment_score":0.0733620673418045},{"text":"Okay.","start":552.8829,"end":553.36285,"sentiment":"neutral","sentiment_score":0.3038308620452881}],"sentiment":"neutral","sentiment_score":0.1009542322717607,"num_words":16,"start":547.00995,"end":553.36285},{"sentences":[{"text":"Thank you.","start":553.36285,"end":554.00287,"sentiment":"positive","sentiment_score":0.3500235602259636},{"text":"You're welcome, Jana.","start":554.00287,"end":554.8829,"sentiment":"positive","sentiment_score":0.7624332308769226},{"text":"Bye bye.","start":554.8829,"end":555.62286,"sentiment":"positive","sentiment_score":0.4595693349838257},{"text":"Bye.","start":556.1629,"end":556.6429,"sentiment":"neutral","sentiment_score":0.1772207468748093},{"text":"Bye.","start":556.6429,"end":557.1429,"sentiment":"neutral","sentiment_score":-0.09831560403108595}],"sentiment":"positive","sentiment_score":0.4428211806548966,"num_words":9,"start":553.36285,"end":557.1429}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good morning. Welcome to x u financial. This is Michelle. How can I help you?\n\nChannel 0: Hey, Michelle. It's Dana.\n\nChannel 1: Hi. How are you?\n\nChannel 0: I'm good. How are you?\n\nChannel 1: I'm good. I'm not gonna do three points of ID on you, girl.\n\nChannel 0: Oh, thank you. I appreciate that. I don't remember any of my information.\n\nChannel 1: All good. All\n\nChannel 0: I\n\nChannel 1: good.\n\nChannel 0: just spoke to our lovely friend Kate.\n\nChannel 1: Oh,\n\nChannel 0: She loves you.\n\nChannel 1: I'm sure she\n\nChannel 0: She\n\nChannel 1: loves\n\nChannel 0: said\n\nChannel 1: you.\n\nChannel 0: miss she said Michelle is so beautiful. I said she really actually is, honestly.\n\nChannel 1: Well, thank you. But I feel I let you down there without having\n\nChannel 0: No.\n\nChannel 1: all that stuff ready.\n\nChannel 0: It's honestly not an issue. I was, like, working late anyway last night on another client, so I just made some calls to aware and got the information.\n\nChannel 1: Yeah.\n\nChannel 0: With Kate, we need to do a I'm gonna do a transaction without advice for her to withdraw\n\nChannel 1: Okay.\n\nChannel 0: 50,000 from the Aware account.\n\nChannel 1: Yep.\n\nChannel 0: We just need to contact Aware and get their withdrawal form, and we need to get the bank details from her. I said I would get you to call her because I can't remember how to turn the recording off\n\nChannel 1: Yep.\n\nChannel 0: to get the bank details.\n\nChannel 1: Oh, okay. No. All good. All good.\n\nChannel 0: And I think when you've got the form, we need to pre fill it. It's probably a good time to get the bank details from her then anyway so it goes straight into the form. And that way, we don't have to have it written on any piece of paper anywhere.\n\nChannel 1: Perfect.\n\nChannel 0: Yeah. So if I did it, I'll do the TWA up now, and I'll save it in the file. Can you\n\nChannel 1: Yep.\n\nChannel 0: get the the aware withdrawal form? It's for\n\nChannel 1: Yep.\n\nChannel 0: 50,000\n\nChannel 1: Yep.\n\nChannel 0: just per Rata across the account.\n\nChannel 1: Yep.\n\nChannel 0: And we need to find out if we can have that docket like, if it can be electronically signed or whether it has to be web signed.\n\nChannel 1: Okay. DocuSign. All wet. Okay.\n\nChannel 0: Yeah. Hopefully, they'll allow, like, electronic signature. That would be\n\nChannel 1: Yep.\n\nChannel 0: handy.\n\nChannel 1: Yep. Absolutely. Absolutely. Does\n\nChannel 0: Perfect.\n\nChannel 1: she still have insurance in that?\n\nChannel 0: So she sort of does, sort of doesn't. The other thing I need to find out, I have to get ahold of Kaiden. Is he in today?\n\nChannel 1: No. He's not.\n\nChannel 0: That's okay. She well, she thinks the solicitors did, but Aware told me that\n\nChannel 1: Yep.\n\nChannel 0: an IP claim had been sent off in March. And so they had sent that to\n\nChannel 1: Okay.\n\nChannel 0: TOW. So I need to find out what's happening with that claim, but I need to get an authority with Taos. So I need\n\nChannel 1: Okay. Alrighty. Okay. So we are gonna get an IT. Okay.\n\nYep. So I'll organize that as well. Okay.\n\nChannel 0: Yep. I've got the I've got the number for Cal to be able to call them and get the authority done up.\n\nChannel 1: Mhmm.\n\nChannel 0: I think with claims, sometimes the insurers like us to use their form. Did you want\n\nChannel 1: Right.\n\nChannel 0: me to call Cal and find out what form we use, or did you wanna give it a crack? What would you prefer?\n\nChannel 1: I wanna give it a crack. Yeah.\n\nChannel 0: Yes?\n\nChannel 1: Definitely. Definitely.\n\nChannel 0: Alright. If\n\nChannel 1: Because\n\nChannel 0: I've tinged you the phone number for Tal and what we\n\nChannel 1: yep.\n\nChannel 0: need, is that\n\nChannel 1: Mhmm.\n\nChannel 0: okay?\n\nChannel 1: Yep. Perfect. Perfect. Because\n\nChannel 0: Perfect.\n\nChannel 1: and what I'll do is I'll go into her file because I'm pretty sure I opened something up that had information about Tel in it. So I will oh, that's Troy Callum. There we go. Alright. No worries.\n\nOkay. So we've got an IP\n\nChannel 0: Mhmm.\n\nChannel 1: claim that was going through Tel. What else do we wanna know? Like, does has it written like, because we can't see it on\n\nChannel 0: Yeah.\n\nChannel 1: her form. So is that something that sometimes when a person makes a claim, it ends? Or\n\nChannel 0: Yeah. So with the insurances, when you make a claim, the insurance premium stop and the insurance it still exists in the back end. It's just that it's, like, not visible because you're going through a claim you might be claiming on it.\n\nChannel 1: x I.\n\nChannel 0: It also looks like with the TPD claim having been paid out, it cancels out all the other insurances in Aware. So they kinda told me that with the TPD claim being done, that canceled out all the insurances, so she won't have income protection moving forward.\n\nChannel 1: Okay.\n\nChannel 0: But it looks like that claim was processed either at the same time as the TBD or beforehand.\n\nChannel 1: Yep.\n\nChannel 0: And\n\nChannel 1: Okay.\n\nChannel 0: I just need to find out, like I'll wait I'll put it in a team's message for you.\n\nChannel 1: Mhmm.\n\nChannel 0: Just a couple of questions about the claim. The Guide Aware wasn't able to give me the claim number. He couldn't see that, so I don't have a claim number for it.\n\nChannel 1: Mhmm.\n\nChannel 0: But if we give them the information, like her name, date of birth, address, things like that, they should be able to bring the claim up to see what what information they have on it.\n\nChannel 1: Okay. Yep. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Awesome. So, ultimately, you're gonna send me a message. I'll have a\n\nChannel 0: Yep.\n\nChannel 1: look at that. If you've got any questions, I'll come back to you.\n\nChannel 0: Yep.\n\nChannel 1: Okay. Great.\n\nChannel 0: Perfect.\n\nChannel 1: Great.\n\nChannel 0: And she's happy for us to send out the OSA and the on the the annual review package. She'll sign and return all that back for us as well.\n\nChannel 1: Okay. Great. Now\n\nChannel 0: Yep.\n\nChannel 1: should I should I should I send through the super insurance summary without any insurances on it?\n\nChannel 0: Yeah. Yeah. Because at the moment, there's nothing sitting on her summary. So yeah. Definitely.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Yep.\n\nChannel 1: Great. So that way\n\nChannel 0: And her balance\n\nChannel 1: Mhmm.\n\nChannel 0: sorry. Did you see the aware summary that I saved in the soft file with her balance?\n\nChannel 1: I sure did, and I've already updated\n\nChannel 0: Good.\n\nChannel 1: it. So yeah. So it was show I I sort of looked at it and went, wow. That's pretty impressive. But then I saw that it was an industry one.\n\nSo\n\nChannel 0: Yep.\n\nChannel 1: so yeah. So a hundred a hundred thousand fifty three dollars and nine cents was the current balance.\n\nChannel 0: Yep. That's it. And\n\nChannel 1: Yep.\n\nChannel 0: I I should The balance has gone up significantly because the 80,400 was the proceeds of the TBD claim.\n\nChannel 1: Right. Okay. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Perfect. Perfect. Alrighty.\n\nChannel 0: Oh, good.\n\nChannel 1: And so should should I ask Cal when I speak to them if\n\nChannel 0: Mhmm.\n\nChannel 1: she does have any insurances moving forward with them? Should I ask that question, or is that not?\n\nChannel 0: They yeah. No. They won't know because it's only the claims department. That will only focus on the claims of the income protection. They won't do anything else.\n\nThat'll be something that we need to confirm probably with aware.\n\nChannel 1: Okay.\n\nChannel 0: But we'll just go through this process first and see what happens.\n\nChannel 1: Yep.\n\nChannel 0: Realistically, I don't think she will have any insurances because the TBD claim cancels out the IP normally because you can no longer get back to work. And often the way the life cover is that they're normally kinda linked together, and they normally cancel each other out. So it's very rare. In the industry fund, they have two separate policies for life and TBD.\n\nChannel 1: Okay. And so just asking, with the\n\nChannel 0: Yep.\n\nChannel 1: buyback,\n\nChannel 0: Yep.\n\nChannel 1: is that some something completely different? Or\n\nChannel 0: It is. Yeah. That's normally\n\nChannel 1: yep.\n\nChannel 0: only added to retail policies because you actually pay extra for the buyback option.\n\nChannel 1: Okay. Alrighty. Okay. I'm gonna leave you with that. I'll wait for the info to come through.\n\nI'll get on to that. And what else was I going to say to you? Now Amelia Francis, she's she's fine to go. So\n\nChannel 0: Okay.\n\nChannel 1: I'll tell\n\nChannel 0: Perfect.\n\nChannel 1: you the I'll tell you what got me. When when I\n\nChannel 0: Yeah.\n\nChannel 1: and I had a chat, a really good chat with Larissa this morning. When I see that you've got advice, I needed to know that if you've got the advice, I'm always gonna do it. And if I I'm gonna do a pack if it's close to that time. I didn't\n\nChannel 0: Yep.\n\nChannel 1: realize that. So\n\nChannel 0: That's okay.\n\nChannel 1: I know now. Had a puppy,\n\nChannel 0: It's\n\nChannel 1: but\n\nChannel 0: all good.\n\nChannel 1: yeah. Alright,\n\nChannel 0: It's all\n\nChannel 1: doll.\n\nChannel 0: okay.\n\nChannel 1: You're a legend. Alright. Well, look. I'll get on to that. I'll wait for\n\nChannel 0: Yep.\n\nChannel 1: your Teams meeting to come Teams stuff to come through. And, look. I think working from home is gonna work really well with us because we're gonna be able to still communicate. So\n\nChannel 0: Absolutely.\n\nChannel 1: no biggie.\n\nChannel 0: Yep.\n\nChannel 1: Yep. Yep. Alrighty.\n\nChannel 0: Yep.\n\nChannel 1: Okay. Lovely hearing your voice. I'm glad you didn't have to get on the the road this morning. It was horrible. So\n\nChannel 0: Everyone\n\nChannel 1: driving\n\nChannel 0: told me\n\nChannel 1: so\n\nChannel 0: it was\n\nChannel 1: far.\n\nChannel 0: awful going to work today.\n\nChannel 1: Yeah. Not pretty at all. Not\n\nChannel 0: Oh,\n\nChannel 1: pretty\n\nChannel 0: no.\n\nChannel 1: at all. Alright. Okay. Well, I will speak to you later. I'll keep you in the loop.\n\nOkay?\n\nChannel 0: Will do. I'll get that changed\n\nChannel 1: Okay.\n\nChannel 0: message to you now. Thank you so\n\nChannel 1: Okay.\n\nChannel 0: much, Michelle.\n\nChannel 1: Thank you. You're welcome, Jana. Bye bye.\n\nChannel 0: See you. Bye.\n\nChannel 1: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":1.28,"end":1.8399999,"sentiment":"positive","sentiment_score":0.37156476080417633},{"text":"Welcome to x u financial.","start":1.8399999,"end":3.22,"sentiment":"neutral","sentiment_score":0.2814024031162262},{"text":"This is Michelle.","start":3.28,"end":4.16,"sentiment":"neutral","sentiment_score":0.1966886023680369},{"text":"How can I help you?","start":4.16,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.24317539632320403}],"sentiment":"neutral","sentiment_score":0.263738955060641,"channel":1,"num_words":15,"start":1.28,"end":5.2999997},{"sentences":[{"text":"Hey, Michelle.","start":5.6,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.12578289955854416},{"text":"It's Dana.","start":6.3999996,"end":7.22,"sentiment":"neutral","sentiment_score":0.136113241314888}],"sentiment":"neutral","sentiment_score":0.13094807043671608,"channel":0,"num_words":4,"start":5.6,"end":7.22},{"sentences":[{"text":"Hi.","start":8.24,"end":8.74,"sentiment":"neutral","sentiment_score":0.2668250501155853},{"text":"How are you?","start":8.8,"end":9.78,"sentiment":"neutral","sentiment_score":0.2560454060633977}],"sentiment":"neutral","sentiment_score":0.2587403170764446,"channel":1,"num_words":4,"start":8.24,"end":9.78},{"sentences":[{"text":"I'm good.","start":10.16,"end":10.719999,"sentiment":"positive","sentiment_score":0.5187552869319916},{"text":"How are you?","start":10.719999,"end":11.62,"sentiment":"positive","sentiment_score":0.3456970850626628}],"sentiment":"positive","sentiment_score":0.41492036581039426,"channel":0,"num_words":5,"start":10.16,"end":11.62},{"sentences":[{"text":"I'm good.","start":12.08,"end":12.719999,"sentiment":"neutral","sentiment_score":0.2914291024208069},{"text":"I'm not gonna do three points of ID on you, girl.","start":12.719999,"end":15.38,"sentiment":"neutral","sentiment_score":-0.277628862045028}],"sentiment":"neutral","sentiment_score":-0.190081482896438,"channel":1,"num_words":13,"start":12.08,"end":15.38},{"sentences":[{"text":"Oh, thank you.","start":16.005,"end":16.725,"sentiment":"neutral","sentiment_score":0.2763912578423818},{"text":"I appreciate that.","start":16.725,"end":17.765,"sentiment":"positive","sentiment_score":0.34673210978507996},{"text":"I don't remember any of my information.","start":17.765,"end":19.545,"sentiment":"neutral","sentiment_score":0.056316720587866645}],"sentiment":"neutral","sentiment_score":0.1741220882305732,"channel":0,"num_words":13,"start":16.005,"end":19.545},{"sentences":[{"text":"All good.","start":21.525,"end":22.265,"sentiment":"positive","sentiment_score":0.38504455983638763},{"text":"All","start":22.324999,"end":22.724998,"sentiment":"neutral","sentiment_score":0.30092868208885193}],"sentiment":"positive","sentiment_score":0.3570059339205424,"channel":1,"num_words":3,"start":21.525,"end":22.724998},{"sentences":[{"text":"I","start":22.564999,"end":23.064999,"sentiment":"positive","sentiment_score":0.35403573513031006}],"sentiment":"positive","sentiment_score":0.35403573513031006,"channel":0,"num_words":1,"start":22.564999,"end":23.064999},{"sentences":[{"text":"good.","start":22.724998,"end":23.224998,"sentiment":"positive","sentiment_score":0.3828772008419037}],"sentiment":"positive","sentiment_score":0.3828772008419037,"channel":1,"num_words":1,"start":22.724998,"end":23.224998},{"sentences":[{"text":"just spoke to our lovely friend Kate.","start":23.285,"end":25.704998,"sentiment":"positive","sentiment_score":0.33670948658670696}],"sentiment":"positive","sentiment_score":0.33670948658670696,"channel":0,"num_words":7,"start":23.285,"end":25.704998},{"sentences":[{"text":"Oh,","start":25.404999,"end":25.904999,"sentiment":"positive","sentiment_score":0.3838106393814087}],"sentiment":"positive","sentiment_score":0.3838106393814087,"channel":1,"num_words":1,"start":25.404999,"end":25.904999},{"sentences":[{"text":"She loves you.","start":25.765,"end":26.985,"sentiment":"positive","sentiment_score":0.5961176554361979}],"sentiment":"positive","sentiment_score":0.5961176554361979,"channel":0,"num_words":3,"start":25.765,"end":26.985},{"sentences":[{"text":"I'm sure she","start":28.085,"end":28.805,"sentiment":"neutral","sentiment_score":0.2391804357369741}],"sentiment":"neutral","sentiment_score":0.2391804357369741,"channel":1,"num_words":3,"start":28.085,"end":28.805},{"sentences":[{"text":"She","start":28.64,"end":28.88,"sentiment":"positive","sentiment_score":0.4229629337787628}],"sentiment":"positive","sentiment_score":0.4229629337787628,"channel":0,"num_words":1,"start":28.64,"end":28.88},{"sentences":[{"text":"loves","start":28.805,"end":29.125,"sentiment":"positive","sentiment_score":0.591672956943512}],"sentiment":"positive","sentiment_score":0.591672956943512,"channel":1,"num_words":1,"start":28.805,"end":29.125},{"sentences":[{"text":"said","start":28.88,"end":29.199999,"sentiment":"positive","sentiment_score":0.4958289861679077}],"sentiment":"positive","sentiment_score":0.4958289861679077,"channel":0,"num_words":1,"start":28.88,"end":29.199999},{"sentences":[{"text":"you.","start":29.125,"end":29.625,"sentiment":"positive","sentiment_score":0.5002666711807251}],"sentiment":"positive","sentiment_score":0.5002666711807251,"channel":1,"num_words":1,"start":29.125,"end":29.625},{"sentences":[{"text":"miss she said Michelle is so beautiful.","start":29.199999,"end":32.02,"sentiment":"positive","sentiment_score":0.6009736273969922},{"text":"I said she really actually is, honestly.","start":32.239998,"end":34.42,"sentiment":"positive","sentiment_score":0.45118853024074007}],"sentiment":"positive","sentiment_score":0.5260810788188662,"channel":0,"num_words":14,"start":29.199999,"end":34.42},{"sentences":[{"text":"Well, thank you.","start":35.89,"end":36.77,"sentiment":"positive","sentiment_score":0.37791116038958233},{"text":"But I feel I let you down there without having","start":36.77,"end":39.57,"sentiment":"neutral","sentiment_score":-0.005692676454782486}],"sentiment":"neutral","sentiment_score":0.08283128589391708,"channel":1,"num_words":13,"start":35.89,"end":39.57},{"sentences":[{"text":"No.","start":39.12,"end":39.62,"sentiment":"neutral","sentiment_score":-0.10239645838737488}],"sentiment":"neutral","sentiment_score":-0.10239645838737488,"channel":0,"num_words":1,"start":39.12,"end":39.62},{"sentences":[{"text":"all that stuff ready.","start":39.57,"end":40.87,"sentiment":"neutral","sentiment_score":-0.05577804706990719}],"sentiment":"neutral","sentiment_score":-0.05577804706990719,"channel":1,"num_words":4,"start":39.57,"end":40.87},{"sentences":[{"text":"It's honestly not an issue.","start":41.175003,"end":42.855,"sentiment":"neutral","sentiment_score":0.05907004550099373},{"text":"I was, like, working late anyway last night on another client, so I just made some calls to aware and got the information.","start":42.855,"end":48.315002,"sentiment":"neutral","sentiment_score":0.029599699799133385}],"sentiment":"neutral","sentiment_score":0.03486226153160844,"channel":0,"num_words":28,"start":41.175003,"end":48.315002},{"sentences":[{"text":"Yeah.","start":49.025,"end":49.525,"sentiment":"neutral","sentiment_score":0.01982275582849979}],"sentiment":"neutral","sentiment_score":0.01982275582849979,"channel":1,"num_words":1,"start":49.025,"end":49.525},{"sentences":[{"text":"With Kate, we need to do a I'm gonna do a transaction without advice for her to withdraw","start":50.055,"end":58.02,"sentiment":"neutral","sentiment_score":0.0029275460789601007}],"sentiment":"neutral","sentiment_score":0.0029275460789601007,"channel":0,"num_words":18,"start":50.055,"end":58.02},{"sentences":[{"text":"Okay.","start":57.84,"end":58.34,"sentiment":"neutral","sentiment_score":0.011288954876363276}],"sentiment":"neutral","sentiment_score":0.011288954876363276,"channel":1,"num_words":1,"start":57.84,"end":58.34},{"sentences":[{"text":"50,000 from the Aware account.","start":58.16,"end":60.5,"sentiment":"neutral","sentiment_score":0.041902881488204}],"sentiment":"neutral","sentiment_score":0.041902881488204,"channel":0,"num_words":5,"start":58.16,"end":60.5},{"sentences":[{"text":"Yep.","start":61.2,"end":61.7,"sentiment":"neutral","sentiment_score":0.05840453505516052}],"sentiment":"neutral","sentiment_score":0.05840453505516052,"channel":1,"num_words":1,"start":61.2,"end":61.7},{"sentences":[{"text":"We just need to contact Aware and get their withdrawal form, and we need to get the bank details from her.","start":62.08,"end":73.145,"sentiment":"neutral","sentiment_score":0.03605900855646247},{"text":"I said I would get you to call her because I can't remember how to turn the recording off","start":73.145,"end":77.225,"sentiment":"neutral","sentiment_score":-0.007414784870649639}],"sentiment":"neutral","sentiment_score":0.015408956678584218,"channel":0,"num_words":40,"start":62.08,"end":77.225},{"sentences":[{"text":"Yep.","start":77.135,"end":77.635,"sentiment":"neutral","sentiment_score":-0.001076098531484604}],"sentiment":"neutral","sentiment_score":-0.001076098531484604,"channel":1,"num_words":1,"start":77.135,"end":77.635},{"sentences":[{"text":"to get the bank details.","start":77.225,"end":78.604996,"sentiment":"neutral","sentiment_score":-0.0014058802276849746}],"sentiment":"neutral","sentiment_score":-0.0014058802276849746,"channel":0,"num_words":5,"start":77.225,"end":78.604996},{"sentences":[{"text":"Oh, okay.","start":79.71,"end":80.369995,"sentiment":"neutral","sentiment_score":0.04124743491411209},{"text":"No.","start":80.67,"end":81.17,"sentiment":"neutral","sentiment_score":0.029345570132136345},{"text":"All good.","start":81.229996,"end":81.869995,"sentiment":"neutral","sentiment_score":0.12371884658932686},{"text":"All good.","start":81.869995,"end":82.61,"sentiment":"neutral","sentiment_score":0.16596825420856476}],"sentiment":"neutral","sentiment_score":0.09874494879373483,"channel":1,"num_words":7,"start":79.71,"end":82.61},{"sentences":[{"text":"And I think when you've got the form, we need to pre fill it.","start":82.69,"end":85.89,"sentiment":"neutral","sentiment_score":0.11176215750830513},{"text":"It's probably a good time to get the bank details from her then anyway so it goes straight into the form.","start":85.89,"end":90.53,"sentiment":"neutral","sentiment_score":0.1633761709644681},{"text":"And that way, we don't have to have it written on any piece of paper anywhere.","start":90.53,"end":94.07,"sentiment":"neutral","sentiment_score":0.10604304331354797}],"sentiment":"neutral","sentiment_score":0.13122075467425234,"channel":0,"num_words":51,"start":82.69,"end":94.07},{"sentences":[{"text":"Perfect.","start":95.165,"end":95.665,"sentiment":"positive","sentiment_score":0.4046175479888916}],"sentiment":"positive","sentiment_score":0.4046175479888916,"channel":1,"num_words":1,"start":95.165,"end":95.665},{"sentences":[{"text":"Yeah.","start":96.884995,"end":97.284996,"sentiment":"neutral","sentiment_score":0.15065020322799683},{"text":"So if I did it, I'll do the TWA up now, and I'll save it in the file.","start":97.284996,"end":101.625,"sentiment":"neutral","sentiment_score":0.14294070874651274},{"text":"Can you","start":101.84499,"end":102.645,"sentiment":"neutral","sentiment_score":0.051214104518294334}],"sentiment":"neutral","sentiment_score":0.13457196046199119,"channel":0,"num_words":21,"start":96.884995,"end":102.645},{"sentences":[{"text":"Yep.","start":102.46,"end":102.96,"sentiment":"neutral","sentiment_score":0.04860101267695427}],"sentiment":"neutral","sentiment_score":0.04860101267695427,"channel":1,"num_words":1,"start":102.46,"end":102.96},{"sentences":[{"text":"get the the aware withdrawal form?","start":102.645,"end":106.005,"sentiment":"neutral","sentiment_score":0.05859924169878165},{"text":"It's for","start":106.005,"end":106.564995,"sentiment":"neutral","sentiment_score":0.040617138147354126}],"sentiment":"neutral","sentiment_score":0.05410371581092477,"channel":0,"num_words":8,"start":102.645,"end":106.564995},{"sentences":[{"text":"Yep.","start":106.54,"end":107.04,"sentiment":"neutral","sentiment_score":0.02912161871790886}],"sentiment":"neutral","sentiment_score":0.02912161871790886,"channel":1,"num_words":1,"start":106.54,"end":107.04},{"sentences":[{"text":"50,000","start":106.564995,"end":107.465,"sentiment":"neutral","sentiment_score":0.033614203333854675}],"sentiment":"neutral","sentiment_score":0.033614203333854675,"channel":0,"num_words":1,"start":106.564995,"end":107.465},{"sentences":[{"text":"Yep.","start":108.14,"end":108.64,"sentiment":"neutral","sentiment_score":0.0320308618247509}],"sentiment":"neutral","sentiment_score":0.0320308618247509,"channel":1,"num_words":1,"start":108.14,"end":108.64},{"sentences":[{"text":"just per Rata across the account.","start":108.15,"end":110.73,"sentiment":"neutral","sentiment_score":0.04931302648037672}],"sentiment":"neutral","sentiment_score":0.04931302648037672,"channel":0,"num_words":6,"start":108.15,"end":110.73},{"sentences":[{"text":"Yep.","start":111.5,"end":112.0,"sentiment":"neutral","sentiment_score":-0.0035699354484677315}],"sentiment":"neutral","sentiment_score":-0.0035699354484677315,"channel":1,"num_words":1,"start":111.5,"end":112.0},{"sentences":[{"text":"And we need to find out if we can have that docket like, if it can be electronically signed or whether it has to be web 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so","start":552.44293,"end":553.0029,"sentiment":"positive","sentiment_score":0.41547834873199463}],"sentiment":"neutral","sentiment_score":0.23263289140803473,"channel":0,"num_words":7,"start":551.40295,"end":553.0029},{"sentences":[{"text":"Okay.","start":552.8829,"end":553.36285,"sentiment":"neutral","sentiment_score":0.3038308620452881}],"sentiment":"neutral","sentiment_score":0.3038308620452881,"channel":1,"num_words":1,"start":552.8829,"end":553.36285},{"sentences":[{"text":"much, Michelle.","start":553.0029,"end":553.7429,"sentiment":"positive","sentiment_score":0.4034900367259979}],"sentiment":"positive","sentiment_score":0.4034900367259979,"channel":0,"num_words":2,"start":553.0029,"end":553.7429},{"sentences":[{"text":"Thank you.","start":553.36285,"end":554.00287,"sentiment":"positive","sentiment_score":0.3500235602259636},{"text":"You're welcome, Jana.","start":554.00287,"end":554.8829,"sentiment":"positive","sentiment_score":0.7624332308769226},{"text":"Bye 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financial company to request a withdrawal form and bank details for a loan from Aware. The representative, Michelle, informed her that they need to find out more information and fill out a form and send it to the bank. The customer also asked about a claim from Tel and was told it canceled out all insurances. The agent will look into the claim and get an authority done, and the customer was also confused about insurances and was advised to confirm with their insurance company. The call ended with the agent saying they will keep the customer updated."},"intents":{"segments":[{"text":"We just need to contact Aware and get their withdrawal form, and we need to get the bank details from her. I said I would get you to call her because I can't remember how to turn the recording off Yep. to get the bank details. Oh, okay.","start_word":163,"end_word":210,"intents":[{"intent":"Request withdrawal form","confidence_score":0.14083661}]},{"text":"And we need to find out if we can have that docket like, if it can be electronically signed or whether it has to be web signed. Okay.","start_word":309,"end_word":336,"intents":[{"intent":"Receive docket","confidence_score":0.0015156405}]},{"text":"The other thing I need to find out, I have to get ahold of Kaiden. Is he in today?","start_word":371,"end_word":389,"intents":[{"intent":"Get ahold of kaiden","confidence_score":0.37170154}]},{"text":"So I need to find out what's happening with that claim, but I need to get an authority with Taos. So I need Okay.","start_word":426,"end_word":449,"intents":[{"intent":"Get an it authority","confidence_score":0.039910913}]},{"text":"So we are gonna get an IT. Okay. Yep.","start_word":452,"end_word":460,"intents":[{"intent":"Get an it","confidence_score":0.031095251},{"intent":"Provide an it","confidence_score":0.0002603618}]},{"text":"I wanna give it a crack. Yeah. Yes? Definitely.","start_word":531,"end_word":539,"intents":[{"intent":"Get a crack on the docket","confidence_score":0.0010981255}]},{"text":"So we've got an IP Mhmm. claim that was going through Tel. What else do we wanna know? Like, does has it written like, because we can't see it on Yeah. her form.","start_word":606,"end_word":638,"intents":[{"intent":"Check claim status","confidence_score":0.046553355}]},{"text":"But if we give them the information, like her name, date of birth, address, things like that, they should be able to bring the claim up to see what what information they have on it. Okay.","start_word":819,"end_word":854,"intents":[{"intent":"Gather claim information","confidence_score":0.020571789}]},{"text":"So, ultimately, you're gonna send me a message. I'll have a Yep. look at that. If you've got any questions, I'll come back to you. Yep.","start_word":859,"end_word":884,"intents":[{"intent":"Send message","confidence_score":0.2879874}]},{"text":"And she's happy for us to send out the OSA and the on the the annual review package. She'll sign and return all that back for us as well.","start_word":889,"end_word":917,"intents":[{"intent":"Return claim information","confidence_score":0.028627291}]}]},"sentiments":{"segments":[{"text":"Good morning.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.36408230662345886},{"text":"Welcome to x u financial. This is Michelle. How can I help you? Hey, Michelle. It's Dana. Hi. How are you?","start_word":2,"end_word":22,"sentiment":"neutral","sentiment_score":0.21559952199459076},{"text":"I'm good. How are you?","start_word":23,"end_word":27,"sentiment":"positive","sentiment_score":0.4451512396335602},{"text":"I'm good. I'm not gonna do three points of ID on you, girl. Oh, thank you.","start_word":28,"end_word":43,"sentiment":"neutral","sentiment_score":-0.0543014258146286},{"text":"I appreciate that.","start_word":44,"end_word":46,"sentiment":"positive","sentiment_score":0.35356470942497253},{"text":"I don't remember any of my information.","start_word":47,"end_word":53,"sentiment":"neutral","sentiment_score":0.06457213312387466},{"text":"All good. All I good. just spoke to our lovely friend Kate. Oh, She loves you. I'm sure she She loves said you. miss she said Michelle is so beautiful. I said she really actually is, honestly. Well, thank you.","start_word":54,"end_word":93,"sentiment":"positive","sentiment_score":0.4287148416042328},{"text":"But I feel I let you down there without having No. all that stuff ready. It's honestly not an issue. I was, like, working late anyway last night on another client, so I just made some calls to aware and got the information. Yeah. With Kate, we need to do a I'm gonna do a transaction without advice for her to withdraw Okay. 50,000 from the Aware account. Yep. We just need to contact Aware and get their withdrawal form, and we need to get the bank details from her. I said I would get you to call her because I can't remember how to turn the recording off Yep. to get the bank details. Oh, okay. No. All good. All good. And I think when you've got the form, we need to pre fill it. It's probably a good time to get the bank details from her then anyway so it goes straight into the form. And that way, we don't have to have it written on any piece of paper anywhere.","start_word":94,"end_word":266,"sentiment":"neutral","sentiment_score":0.05176715180277824},{"text":"Perfect.","start_word":267,"end_word":267,"sentiment":"positive","sentiment_score":0.4046175479888916},{"text":"Yeah. So if I did it, I'll do the TWA up now, and I'll save it in the file. Can you Yep. get the the aware withdrawal form? It's for Yep. 50,000 Yep. just per Rata across the account. Yep. And we need to find out if we can have that docket like, if it can be electronically signed or whether it has to be web signed. Okay. DocuSign. All wet. Okay. Yeah. Hopefully, they'll allow, like, electronic signature. That would be Yep. handy. Yep.","start_word":268,"end_word":352,"sentiment":"neutral","sentiment_score":0.08885983333868139},{"text":"Absolutely. Absolutely. Does Perfect.","start_word":353,"end_word":356,"sentiment":"positive","sentiment_score":0.3807968199253082},{"text":"she still have insurance in that? So she sort of does, sort of doesn't. The other thing I need to find out, I have to get ahold of Kaiden. Is he in today? No. He's not. That's okay. She well, she thinks the solicitors did, but Aware told me that Yep. an IP claim had been sent off in March. And so they had sent that to Okay. TOW. So I need to find out what's happening with that claim, but I need to get an authority with Taos. So I need Okay. Alrighty. Okay. So we are gonna get an IT. Okay. Yep. So I'll organize that as well. Okay. Yep. I've got the I've got the number for Cal to be able to call them and get the authority done up. Mhmm. I think with claims, sometimes the insurers like us to use their form. Did you want Right. me to call Cal and find out what form we use, or did you wanna give it a crack? What would you prefer? I wanna give it a crack. Yeah. Yes? Definitely. Definitely. Alright. If Because I've tinged you the phone number for Tal and what we yep. need, is that Mhmm. okay? Yep. Perfect. Perfect. Because Perfect. and what I'll do is I'll go into her file because I'm pretty sure I opened something up that had information about Tel in it. So I will oh, that's Troy Callum. There we go. Alright. No worries. Okay. So we've got an IP Mhmm. claim that was going through Tel. What else do we wanna know? Like, does has it written like, because we can't see it on Yeah. her form. So is that something that sometimes when a person makes a claim, it ends? Or Yeah. So with the insurances, when you make a claim, the insurance premium stop and the insurance it still exists in the back end. It's just that it's, like, not visible because you're going through a claim you might be claiming on it. x I. It also looks like with the TPD claim having been paid out, it cancels out all the other insurances in Aware. So they kinda told me that with the TPD claim being done, that canceled out all the insurances, so she won't have income protection moving forward. Okay. But it looks like that claim was processed either at the same time as the TBD or beforehand. Yep. And Okay. I just need to find out, like I'll wait I'll put it in a team's message for you. Mhmm. Just a couple of questions about the claim. The Guide Aware wasn't able to give me the claim number. He couldn't see that, so I don't have a claim number for it. Mhmm. But if we give them the information, like her name, date of birth, address, things like that, they should be able to bring the claim up to see what what information they have on it. Okay. Yep. Okay. Yeah. Awesome. So, ultimately, you're gonna send me a message. I'll have a Yep. look at that. If you've got any questions, I'll come back to you. Yep. Okay.","start_word":357,"end_word":885,"sentiment":"neutral","sentiment_score":0.0003240997594955513},{"text":"Great. Perfect. Great. And she's happy for us to send out the OSA and the on the the annual review package. She'll sign and return all that back for us as well.","start_word":886,"end_word":917,"sentiment":"positive","sentiment_score":0.5931232571601868},{"text":"Okay.","start_word":918,"end_word":918,"sentiment":"neutral","sentiment_score":0.18576934933662417},{"text":"Great.","start_word":919,"end_word":919,"sentiment":"positive","sentiment_score":0.5021086931228638},{"text":"Now Yep. should I should I should I send through the super insurance summary without any insurances on it? Yeah. Yeah. Because at the moment, there's nothing sitting on her summary. So yeah. Definitely. Okay. Okay. Yep.","start_word":920,"end_word":956,"sentiment":"neutral","sentiment_score":0.077965646982193},{"text":"Great.","start_word":957,"end_word":957,"sentiment":"positive","sentiment_score":0.34628671407699585},{"text":"So that way And her balance Mhmm. sorry. Did you see the aware summary that I saved in the soft file with her balance? I sure did, and I've already updated Good. it. So yeah. So it was show I I sort of looked at it and went, wow.","start_word":958,"end_word":1006,"sentiment":"neutral","sentiment_score":0.12969671189785004},{"text":"That's pretty impressive.","start_word":1007,"end_word":1009,"sentiment":"positive","sentiment_score":0.4561588168144226},{"text":"But then I saw that it was an industry one. So Yep. so yeah. So a hundred a hundred thousand fifty three dollars and nine cents was the current balance. Yep. That's it. And Yep. I I should The balance has gone up significantly because the 80,400 was the proceeds of the TBD claim. Right. Okay. Okay. Yeah. Okay.","start_word":1010,"end_word":1068,"sentiment":"neutral","sentiment_score":0.15288981795310974},{"text":"Perfect. Perfect.","start_word":1069,"end_word":1070,"sentiment":"positive","sentiment_score":0.5172560214996338},{"text":"Alrighty. Oh, good. And so should should I ask Cal when I speak to them if Mhmm. she does have any insurances moving forward with them? Should I ask that question, or is that not? They yeah. No. They won't know because it's only the claims department. That will only focus on the claims of the income protection. They won't do anything else. That'll be something that we need to confirm probably with aware. Okay. But we'll just go through this process first and see what happens. Yep. Realistically, I don't think she will have any insurances because the TBD claim cancels out the IP normally because you can no longer get back to work. And often the way the life cover is that they're normally kinda linked together, and they normally cancel each other out. So it's very rare. In the industry fund, they have two separate policies for life and TBD. Okay. And so just asking, with the Yep. buyback, Yep. is that some something completely different? Or It is. Yeah. That's normally yep. only added to retail policies because you actually pay extra for the buyback option. Okay. Alrighty. Okay. I'm gonna leave you with that. I'll wait for the info to come through. I'll get on to that. And what else was I going to say to you? Now Amelia Francis, she's she's fine to go. So Okay. I'll tell Perfect. you the I'll tell you what got me. When when I Yeah. and I had a chat, a really good chat with Larissa this morning. When I see that you've got advice, I needed to know that if you've got the advice, I'm always gonna do it. And if I I'm gonna do a pack if it's close to that time. I didn't Yep. realize that. So That's okay. I know now. Had a puppy, It's but all good. yeah.","start_word":1071,"end_word":1385,"sentiment":"neutral","sentiment_score":0.036258261366969066},{"text":"Alright, It's all doll. okay. You're a legend.","start_word":1386,"end_word":1393,"sentiment":"positive","sentiment_score":0.4761469066143036},{"text":"Alright. Well, look. I'll get on to that. I'll wait for Yep. your Teams meeting to come Teams stuff to come through. And, look. I think working from home is gonna work really well with us because we're gonna be able to still communicate. So Absolutely. no biggie. Yep. Yep. Yep. Alrighty. Yep. Okay.","start_word":1394,"end_word":1447,"sentiment":"neutral","sentiment_score":0.1774134337902069},{"text":"Lovely hearing your voice.","start_word":1448,"end_word":1451,"sentiment":"positive","sentiment_score":0.4634753167629242},{"text":"I'm glad you didn't have to get on the the road this morning.","start_word":1452,"end_word":1464,"sentiment":"neutral","sentiment_score":0.3051697909832001},{"text":"It was horrible. So Everyone driving told me so it was far. awful going to work today.","start_word":1465,"end_word":1481,"sentiment":"negative","sentiment_score":-0.4515155851840973},{"text":"Yeah. Not pretty at all. Not Oh, pretty no. at all. Alright. Okay. Well, I will speak to you later. I'll keep you in the loop. Okay? Will do. I'll get that changed Okay. message to you now.","start_word":1482,"end_word":1519,"sentiment":"neutral","sentiment_score":0.006518274080008268},{"text":"Thank you so Okay. much, Michelle. Thank you. You're welcome, Jana. Bye bye. See you.","start_word":1520,"end_word":1534,"sentiment":"positive","sentiment_score":0.501419214407603},{"text":"Bye. Bye. Bye.","start_word":1535,"end_word":1537,"sentiment":"neutral","sentiment_score":0.18671219050884247}],"average":{"sentiment":"neutral","sentiment_score":0.07999332671397395}}}}