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And you're calling in behalf of customer. Right? Could you confirm what is the customer's name? Guy Hertz. And if I heard you right, you said you would like to confirm a bank account details provided? Oh, okay. Sure. Go ahead, please. Okay. I'm not seeing those. One moment. Okay? I'm just trying to search the details. And to whom I'm speaking with? Cecilia. K. I don't see those details. That's not our information. So those details saying that our bank account details? Okay. Got it. Because you are not calling directly, Linham network office. We are Airtel AU Internet service provider in Australia, but we are partnered with Linham Network. So I think you have Let me check if there is a direct line. Just stay in the line. Okay? One moment. Thank you. Thanks for staying on the line. Sorry we don't have any direct line because our means of communication is only via email. You can go ahead and try try to reach out via email or via phone calls we do have on direct line. 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This is Airtel. How may I help you today? This is Airtel accounts, and we do provide services under Adinham Network. Okay.\n\nSure. Sure. Just one moment. Okay? And you're calling in behalf of customer.\n\nRight? Could you confirm what is the customer's name? Guy Hertz. And if I heard you right, you said you would like to confirm a bank account details provided? Oh, okay.\n\nSure. Go ahead, please. Okay. I'm not seeing those. One moment.\n\nOkay? I'm just trying to search the details. And to whom I'm speaking with? Cecilia. K.\n\nI don't see those details. That's not our information. So those details saying that our bank account details? Okay. Got it.\n\nBecause you are not calling directly, Linham network office. We are Airtel AU Internet service provider in Australia, but we are partnered with Linham Network. So I think you have Let me check if there is a direct line. Just stay in the line. Okay?\n\nOne moment. Thank you. Thanks for staying on the line. 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have any direct line because our means of communication is only via email.","start":230.54001,"end":235.84,"sentiment":"neutral","sentiment_score":-0.15163650223985314},{"text":"You can go ahead and try try to reach out via email or via phone calls we do have on direct line.","start":245.125,"end":251.045,"sentiment":"neutral","sentiment_score":-0.017973615364594894}],"sentiment":"neutral","sentiment_score":-0.0013746139593422413,"num_words":48,"start":177.4,"end":251.045},{"sentences":[{"text":"But here in Airtel AU, our means of communication to to Linham is via email.","start":251.045,"end":256.185,"sentiment":"neutral","sentiment_score":-0.027229735814034938},{"text":"My name is Melissa.","start":260.28,"end":261.26,"sentiment":"neutral","sentiment_score":-0.048263704404234886},{"text":"I'm from accounts department.","start":261.32,"end":262.62,"sentiment":"neutral","sentiment_score":-0.039653841871768236},{"text":"You're welcome.","start":267.88,"end":268.78,"sentiment":"positive","sentiment_score":0.4646930545568466},{"text":"Have a good one.","start":268.92,"end":269.98,"sentiment":"positive","sentiment_score":0.4468590095639229}],"sentiment":"neutral","sentiment_score":0.0674726181053396,"num_words":29,"start":251.045,"end":269.98}]}}]},{"alternatives":[{"transcript":"Hi. It's Tasya from FC Lawyers. Am I speaking to someone from Lynham Networks? Yep. Okay. I was just calling to confirm the bank account details that we've been provided. Yep. Yes. Yep. So our clients are Aaron Gey Herps, h e r p s. Yes. Yeah. So we've got account name, Windham Networks, PTY LTD, BSB zero eight three two three one, and account number 798665019. Tasio from FC Lawyers. Tasio, t a, s s, I a. Yeah. It's from so, basically, our client's purchasing this property. And so the other side solicitors have sent through these bank account details for Linham Networks. Do you have a direct line for Linham Networks at all? Thank you. Yeah. Thank you. Okay. So if we wanted to confirm those bank account details other than by email, is there a way to do that? Okay. Okay. What was your name again? Sorry. Okay. Perfect. Thank you so much. Thanks. You too. 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It's Tasya from FC Lawyers. Am I speaking to someone from Lynham Networks? Yep. Okay.\n\nI was just calling to confirm the bank account details that we've been provided. Yep. Yes. Yep. So our clients are Aaron Gey Herps, h e r p s.\n\nYes. Yeah. So we've got account name, Windham Networks, PTY LTD, BSB zero eight three two three one, and account number 798665019. Tasio from FC Lawyers. Tasio, t a, s s, I a.\n\nYeah. It's from so, basically, our client's purchasing this property. And so the other side solicitors have sent through these bank account details for Linham Networks. Do you have a direct line for Linham Networks at all? Thank you.\n\nYeah. Thank you. Okay. So if we wanted to confirm those bank account details other than by email, is there a way to do that? Okay.\n\nOkay. What was your name again? Sorry. Okay. Perfect.\n\nThank you so much. Thanks. You too. 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This is Airtel. How may I help you today?\n\nChannel 1: Hi. It's Tasya from FC Lawyers. Am I speaking to someone from Lynham Networks?\n\nChannel 0: This is Airtel accounts, and we do provide services under Adinham Network.\n\nChannel 1: Yep. Okay. I was just calling to confirm the bank account details that we've been provided. Yep.\n\nChannel 0: Okay. Sure. Sure. Just one moment. Okay?\n\nAnd you're calling in behalf of\n\nChannel 1: Yes.\n\nChannel 0: customer. Right? Could you confirm what is the customer's name?\n\nChannel 1: Yep. So our clients are Aaron Gey Herps, h e r p s.\n\nChannel 0: Guy Hertz. And if I heard you right, you said you would like to confirm a bank account details provided?\n\nChannel 1: Yes. Yeah.\n\nChannel 0: Oh, okay. Sure. Go ahead, please.\n\nChannel 1: So we've got account name, Windham Networks, PTY LTD, BSB zero eight three two three one, and account number 798665019.\n\nChannel 0: Okay. I'm not seeing those. One moment. Okay? I'm just trying to search the details.\n\nAnd to whom I'm speaking with?\n\nChannel 1: Tasio from FC Lawyers.\n\nChannel 0: Cecilia.\n\nChannel 1: Tasio, t a, s s, I a.\n\nChannel 0: K. I don't see those details. That's not our information. So those details saying that our bank account details?\n\nChannel 1: Yeah. It's from so, basically, our client's purchasing this property. And so the other side solicitors have sent through these bank account details for Linham Networks.\n\nChannel 0: Okay. Got it. Because you are not calling directly, Linham network office. We are Airtel AU Internet service provider in Australia, but we are partnered with Linham Network.\n\nChannel 1: Do\n\nChannel 0: So\n\nChannel 1: you have\n\nChannel 0: I\n\nChannel 1: a\n\nChannel 0: think\n\nChannel 1: direct\n\nChannel 0: you have\n\nChannel 1: line for Linham Networks at all?\n\nChannel 0: Let me check if there is a direct\n\nChannel 1: Thank you.\n\nChannel 0: line. Just stay in the line. Okay?\n\nChannel 1: Yeah. Thank\n\nChannel 0: One\n\nChannel 1: you.\n\nChannel 0: moment. Thank you. Thanks for staying on the line. Sorry we don't have any direct line because our means of communication is only via email.\n\nChannel 1: Okay. So if we wanted to confirm those bank account details other than by email, is there a way to do that?\n\nChannel 0: You can go ahead and try try to reach out via email or via phone calls we do have on direct line. But here in Airtel AU, our means of communication to to Linham is via email.\n\nChannel 1: Okay. Okay. What was your name again? Sorry.\n\nChannel 0: My name is Melissa. I'm from accounts department.\n\nChannel 1: Okay. Perfect. Thank you so much.\n\nChannel 0: You're welcome. Have a good\n\nChannel 1: Thanks.\n\nChannel 0: one.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.12,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.2470475733280182},{"text":"This is Airtel.","start":1.4399999,"end":2.42,"sentiment":"neutral","sentiment_score":0.2793031632900238},{"text":"How may I help you today?","start":2.56,"end":3.78,"sentiment":"positive","sentiment_score":0.42134493092695874}],"sentiment":"positive","sentiment_score":0.36130266487598417,"channel":0,"num_words":10,"start":1.12,"end":3.78},{"sentences":[{"text":"Hi.","start":4.08,"end":4.48,"sentiment":"neutral","sentiment_score":0.0606374628841877},{"text":"It's Tasya from FC Lawyers.","start":4.48,"end":6.5,"sentiment":"neutral","sentiment_score":0.08218238800764084},{"text":"Am I speaking to someone from Lynham 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again?","start":258.535,"end":259.495,"sentiment":"neutral","sentiment_score":-0.022388364002108575},{"text":"Sorry.","start":259.495,"end":259.995,"sentiment":"neutral","sentiment_score":-0.06450366973876953}],"sentiment":"neutral","sentiment_score":-0.023356620455160737,"channel":1,"num_words":8,"start":256.78,"end":259.995},{"sentences":[{"text":"My name is Melissa.","start":260.28,"end":261.26,"sentiment":"neutral","sentiment_score":-0.048263704404234886},{"text":"I'm from accounts department.","start":261.32,"end":262.62,"sentiment":"neutral","sentiment_score":-0.039653841871768236}],"sentiment":"neutral","sentiment_score":-0.04395877313800156,"channel":0,"num_words":8,"start":260.28,"end":262.62},{"sentences":[{"text":"Okay.","start":265.415,"end":265.895,"sentiment":"neutral","sentiment_score":0.1201094388961792},{"text":"Perfect.","start":265.895,"end":266.375,"sentiment":"positive","sentiment_score":0.3987663984298706},{"text":"Thank you so 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good","start":268.92,"end":269.48,"sentiment":"positive","sentiment_score":0.5044598579406738}],"sentiment":"positive","sentiment_score":0.48855313658714294,"channel":0,"num_words":5,"start":267.88,"end":269.48},{"sentences":[{"text":"Thanks.","start":269.415,"end":269.915,"sentiment":"positive","sentiment_score":0.4987642765045166}],"sentiment":"positive","sentiment_score":0.4987642765045166,"channel":1,"num_words":1,"start":269.415,"end":269.915},{"sentences":[{"text":"one.","start":269.48,"end":269.98,"sentiment":"neutral","sentiment_score":0.27405646443367004}],"sentiment":"neutral","sentiment_score":0.27405646443367004,"channel":0,"num_words":1,"start":269.48,"end":269.98},{"sentences":[{"text":"You too.","start":269.975,"end":270.535,"sentiment":"neutral","sentiment_score":0.22464658319950104},{"text":"Bye.","start":270.535,"end":271.035,"sentiment":"neutral","sentiment_score":0.10009849071502686}],"sentiment":"neutral","sentiment_score":0.183130552371343,"channel":1,"num_words":3,"start":269.975,"end":271.035}]},"summary":{"result":"success","short":"A representative from FC Lawyers called to confirm bank account details for a client named Aaron Gey Herps. The representative was unable to find the bank account details and asked if the client was calling directly. The representative suggested emailing or calling the Airtel AU Internet service provider at their direct line."},"intents":{"segments":[{"text":"I was just calling to confirm the bank account details that we've been provided. Yep. Okay.","start_word":38,"end_word":53,"intents":[{"intent":"Confirm bank account details","confidence_score":0.54906076}]},{"text":"So those details saying that our bank account details? Yeah.","start_word":181,"end_word":190,"intents":[{"intent":"Confirm bank account details","confidence_score":0.3136279}]}]},"sentiments":{"segments":[{"text":"Hi. This is Airtel.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.2743038535118103},{"text":"How may I help you today?","start_word":4,"end_word":9,"sentiment":"positive","sentiment_score":0.40793749690055847},{"text":"Hi. It's Tasya from FC Lawyers. Am I speaking to someone from Lynham Networks? This is Airtel accounts, and we do provide services under Adinham Network. Yep. Okay. I was just calling to confirm the bank account details that we've been provided. Yep. Okay. Sure. Sure. Just one moment. Okay? And you're calling in behalf of Yes. customer. Right? Could you confirm what is the customer's name? Yep. So our clients are Aaron Gey Herps, h e r p s. Guy Hertz. And if I heard you right, you said you would like to confirm a bank account details provided? Yes. Yeah. Oh, okay. Sure. Go ahead, please. So we've got account name, Windham Networks, PTY LTD, BSB zero eight three two three one, and account number 798665019. Okay.","start_word":10,"end_word":138,"sentiment":"neutral","sentiment_score":0.06241137906908989},{"text":"I'm not seeing those. One moment.","start_word":139,"end_word":144,"sentiment":"negative","sentiment_score":-0.4201425611972809},{"text":"Okay? I'm just trying to search the details. And to whom I'm speaking with? Tasio from FC Lawyers. Cecilia. Tasio, t a, s s, I a. K.","start_word":145,"end_word":171,"sentiment":"neutral","sentiment_score":-0.1040184050798416},{"text":"I don't see those details.","start_word":172,"end_word":176,"sentiment":"negative","sentiment_score":-0.4188174903392792},{"text":"That's not our information. So those details saying that our bank account details? Yeah. It's from so, basically, our client's purchasing this property. And so the other side solicitors have sent through these bank account details for Linham Networks. Okay. Got it. Because you are not calling directly, Linham network office. We are Airtel AU Internet service provider in Australia, but we are partnered with Linham Network. Do So you have I a think direct you have line for Linham Networks at all? Let me check if there is a direct Thank you. line. Just stay in the line. Okay? Yeah. Thank One you. moment. Thank you. Thanks for staying on the line. Sorry we don't have any direct line because our means of communication is only via email. Okay. So if we wanted to confirm those bank account details other than by email, is there a way to do that? You can go ahead and try try to reach out via email or via phone calls we do have on direct line. But here in Airtel AU, our means of communication to to Linham is via email. Okay. Okay. What was your name again? Sorry. My name is Melissa. I'm from accounts department. Okay.","start_word":177,"end_word":381,"sentiment":"neutral","sentiment_score":-0.018555160611867905},{"text":"Perfect. Thank you so much. You're welcome. Have a good Thanks.","start_word":382,"end_word":392,"sentiment":"positive","sentiment_score":0.4820540249347687},{"text":"one. You too. Bye.","start_word":393,"end_word":396,"sentiment":"neutral","sentiment_score":0.20145967602729797}],"average":{"sentiment":"neutral","sentiment_score":0.01656904751293575}}}}