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My name is Mary, and I'm calling from Airtel regarding the small outstanding balance on your account. I just wanted to reach out before any if in any case that you need assistance making the payment online. Hello, Sky. My name is Mary.\n\nI'm calling from Airtel. I'm just ringing up regarding your account with an with a small standing balance for $9 and then 33¢. If you received this message and need further assistance making payment online, please don't hesitate to call us, and we'll be more than happy to assist. Thank you, and have a great day. 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If you record your name and reason for calling, I'll see if this person is available. Thanks, Mary. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the 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If you record your name and reason for calling, I'll see if this person is available. Thanks, Mary. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.56,"sentiment":"neutral","sentiment_score":0.04129374027252197},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.56,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.017576651880517602},{"text":"Thanks, Mary.","start":24.015,"end":25.075,"sentiment":"positive","sentiment_score":0.38272595405578613},{"text":"Please stay on the line.","start":25.29,"end":26.51,"sentiment":"neutral","sentiment_score":0.06227250546216965},{"text":"I'm sorry.","start":47.955,"end":48.675003,"sentiment":"neutral","sentiment_score":-0.18066325783729553}],"sentiment":"neutral","sentiment_score":0.03992338808110127,"num_words":26,"start":0.24,"end":48.675003},{"sentences":[{"text":"This person is not available.","start":48.675003,"end":50.135002,"sentiment":"neutral","sentiment_score":-0.2593801647424698},{"text":"If you would like to leave an additional message, please reply after the tone.","start":50.435,"end":54.350002,"sentiment":"neutral","sentiment_score":-0.14294482607926642}],"sentiment":"neutral","sentiment_score":-0.17358570467484624,"num_words":19,"start":48.675003,"end":54.350002}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hi, Sky. My name is Mary, and I'm calling from Airtel regarding the small outstanding balance on your account. I just wanted to reach out before any if in any case that you need assistance making the payment online.\n\nChannel 1: Thanks, Mary. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hello, Sky. My name is Mary. I'm calling from Airtel. I'm just ringing up regarding your account with an with a small standing balance for $9 and then 33¢. If you received this message and need further assistance making payment online, please don't hesitate to call us, and we'll be more than happy to assist.\n\nThank you, and have a great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.56,"sentiment":"neutral","sentiment_score":0.04129374027252197},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.56,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.017576651880517602}],"sentiment":"neutral","sentiment_score":0.018971774727106094,"channel":1,"num_words":17,"start":0.24,"end":4.8199997},{"sentences":[{"text":"Hi, Sky.","start":6.56,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.09551641345024109},{"text":"My name is Mary, and I'm calling from Airtel regarding the small outstanding balance on your account.","start":7.2799997,"end":14.635,"sentiment":"neutral","sentiment_score":0.09450417800861247},{"text":"I just wanted to reach out before any if in any case that you need assistance making the payment online.","start":14.695,"end":19.994999,"sentiment":"neutral","sentiment_score":0.15323547944426535}],"sentiment":"neutral","sentiment_score":0.12467470363928722,"channel":0,"num_words":39,"start":6.56,"end":19.994999},{"sentences":[{"text":"Thanks, Mary.","start":24.015,"end":25.075,"sentiment":"positive","sentiment_score":0.38272595405578613},{"text":"Please stay on the line.","start":25.29,"end":26.51,"sentiment":"neutral","sentiment_score":0.06227250546216965},{"text":"I'm sorry.","start":47.955,"end":48.675003,"sentiment":"neutral","sentiment_score":-0.18066325783729553},{"text":"This person is not available.","start":48.675003,"end":50.135002,"sentiment":"neutral","sentiment_score":-0.2593801647424698},{"text":"If you would like to leave an additional message, please reply after the tone.","start":50.435,"end":54.350002,"sentiment":"neutral","sentiment_score":-0.14294482607926642}],"sentiment":"neutral","sentiment_score":-0.09223715960979462,"channel":1,"num_words":28,"start":24.015,"end":54.350002},{"sentences":[{"text":"Hello, Sky.","start":55.52,"end":56.32,"sentiment":"neutral","sentiment_score":0.08475637435913086},{"text":"My name is Mary.","start":56.32,"end":57.04,"sentiment":"neutral","sentiment_score":0.10010946355760098},{"text":"I'm calling from Airtel.","start":57.04,"end":58.66,"sentiment":"neutral","sentiment_score":0.10904044844210148},{"text":"I'm just ringing up regarding your account with an with a small standing balance for $9 and then 33¢.","start":59.2,"end":66.66,"sentiment":"neutral","sentiment_score":0.047603389248251915},{"text":"If you received this message and need further assistance making payment online, please don't hesitate to call us, and we'll be more than happy to assist.","start":67.064995,"end":73.805,"sentiment":"neutral","sentiment_score":0.26448412984609604}],"sentiment":"neutral","sentiment_score":0.16184371813303894,"channel":0,"num_words":55,"start":55.52,"end":73.805},{"sentences":[{"text":"Thank you, and have a great day.","start":73.945,"end":75.384995,"sentiment":"positive","sentiment_score":0.6317996638161796},{"text":"Goodbye for now.","start":75.384995,"end":76.524994,"sentiment":"neutral","sentiment_score":0.05977602551380793}],"sentiment":"positive","sentiment_score":0.46019257232546806,"channel":0,"num_words":10,"start":73.945,"end":76.524994}]},"summary":{"result":"success","short":"An agent from Airtel calls Sky to discuss an outstanding balance of $9.33 on their account. The agent informs Sky that they are not available to take the call and offers assistance online. The agent also leaves a message for Sky regarding their account with a small standing balance of $9.33 and 33 efficacy."},"intents":{"segments":[{"text":"My name is Mary, and I'm calling from Airtel regarding the small outstanding balance on your account. I just wanted to reach out before any if in any case that you need assistance making the payment online. Thanks, Mary.","start_word":19,"end_word":57,"intents":[{"intent":"Assist with payment","confidence_score":0.09032584}]},{"text":"I just wanted to reach out before any if in any case that you need assistance making the payment online. Thanks, Mary.","start_word":36,"end_word":57,"intents":[{"intent":"Reach out","confidence_score":0.5175449}]},{"text":"If you would like to leave an additional message, please reply after the tone. Hello, Sky.","start_word":70,"end_word":85,"intents":[{"intent":"Leave message","confidence_score":0.7172833}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hi, Sky. My name is Mary, and I'm calling from Airtel regarding the small outstanding balance on your account. I just wanted to reach out before any if in any case that you need assistance making the payment online.","start_word":0,"end_word":55,"sentiment":"neutral","sentiment_score":0.09021195769309998},{"text":"Thanks, Mary.","start_word":56,"end_word":57,"sentiment":"positive","sentiment_score":0.38272595405578613},{"text":"Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hello, Sky. My name is Mary. I'm calling from Airtel. I'm just ringing up regarding your account with an with a small standing balance for $9 and then 33<unk>. If you received this message and need further assistance making payment online, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":58,"end_word":140,"sentiment":"neutral","sentiment_score":0.06779477000236511},{"text":"Thank you, and have a great day.","start_word":140,"end_word":147,"sentiment":"positive","sentiment_score":0.6664080023765564},{"text":"Goodbye for now.","start_word":147,"end_word":150,"sentiment":"neutral","sentiment_score":0.07741950452327728}],"average":{"sentiment":"neutral","sentiment_score":0.11227090835571288}}}}