{"metadata":{"transaction_key":"deprecated","request_id":"019fc580-1bd4-7792-908c-6e5c12cda2b1","sha256":"d90a692777f4bb75a731e53a7b803d1d2fb2c5960c56513aba6db8948d9474e8","created":"2026-08-03T02:42:16.274Z","duration":17.207937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":39},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":13}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Cath Good. I can't take your call right now. If you could leave a message, I'll get back to you. Thank you.","confidence":0.99946994,"words":[{"word":"hi","start":0.32,"end":0.48,"confidence":0.94820935,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.22683146595954895},{"word":"you've","start":0.48,"end":0.71999997,"confidence":0.99920344,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.2596575915813446},{"word":"reached","start":0.71999997,"end":1.04,"confidence":0.99935323,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.26721659302711487},{"word":"cath","start":1.04,"end":1.28,"confidence":0.42567116,"punctuated_word":"Cath","sentiment":"positive","sentiment_score":0.4607380330562592},{"word":"good","start":1.28,"end":1.5999999,"confidence":0.8362515,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.5266388058662415},{"word":"i","start":1.5999999,"end":1.76,"confidence":0.9998234,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5527616143226624},{"word":"can't","start":1.76,"end":2.0,"confidence":0.999436,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5985613465309143},{"word":"take","start":2.0,"end":2.1599998,"confidence":0.99909735,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.6442436575889587},{"word":"your","start":2.1599998,"end":2.32,"confidence":0.9966072,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6992932558059692},{"word":"call","start":2.32,"end":2.56,"confidence":0.9998216,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7266185283660889},{"word":"right","start":2.56,"end":2.72,"confidence":0.99992776,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.5956237316131592},{"word":"now","start":2.72,"end":2.96,"confidence":0.99952495,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.5541297197341919},{"word":"if","start":2.96,"end":3.12,"confidence":0.9994779,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.16610285639762878},{"word":"you","start":3.12,"end":3.28,"confidence":0.99946994,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16231012344360352},{"word":"could","start":3.28,"end":3.4399998,"confidence":0.82205737,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.1477462351322174},{"word":"leave","start":3.4399998,"end":3.6,"confidence":0.99947125,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.11190436035394669},{"word":"a","start":3.6,"end":3.76,"confidence":0.99923146,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12184714525938034},{"word":"message","start":3.76,"end":4.16,"confidence":0.99706244,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.06389573961496353},{"word":"i'll","start":4.16,"end":4.4,"confidence":0.9998889,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.020316094160079956},{"word":"get","start":4.4,"end":4.48,"confidence":0.9999417,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.10048189014196396},{"word":"back","start":4.48,"end":4.64,"confidence":0.9999262,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.17417868971824646},{"word":"to","start":4.64,"end":4.7999997,"confidence":0.9993631,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09034372866153716},{"word":"you","start":4.7999997,"end":4.96,"confidence":0.9998889,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.04949156939983368},{"word":"thank","start":4.96,"end":5.12,"confidence":0.9998311,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5562434792518616},{"word":"you","start":5.12,"end":5.62,"confidence":0.999673,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.268706738948822}],"paragraphs":{"transcript":"\nHi. You've reached Cath Good. I can't take your call right now. If you could leave a message, I'll get back to you. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.48,"sentiment":"neutral","sentiment_score":0.22683146595954895},{"text":"You've reached Cath Good.","start":0.48,"end":1.5999999,"sentiment":"positive","sentiment_score":0.37856275588274},{"text":"I can't take your call right now.","start":1.5999999,"end":2.96,"sentiment":"negative","sentiment_score":-0.624461693423135},{"text":"If you could leave a message, I'll get back to you.","start":2.96,"end":4.96,"sentiment":"neutral","sentiment_score":-0.10987440293485468},{"text":"Thank you.","start":4.96,"end":5.62,"sentiment":"positive","sentiment_score":0.4124751091003418}],"sentiment":"neutral","sentiment_score":-0.12055270314216614,"num_words":25,"start":0.32,"end":5.62}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Cath Good. I can't take your call right now. If you could leave a message, I'll get back to you. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.48,"sentiment":"neutral","sentiment_score":0.22683146595954895},{"text":"You've reached Cath Good.","start":0.48,"end":1.5999999,"sentiment":"positive","sentiment_score":0.37856275588274},{"text":"I can't take your call right now.","start":1.5999999,"end":2.96,"sentiment":"negative","sentiment_score":-0.624461693423135},{"text":"If you could leave a message, I'll get back to you.","start":2.96,"end":4.96,"sentiment":"neutral","sentiment_score":-0.10987440293485468},{"text":"Thank you.","start":4.96,"end":5.62,"sentiment":"positive","sentiment_score":0.4124751091003418}],"sentiment":"neutral","sentiment_score":-0.12055270314216614,"channel":1,"num_words":25,"start":0.32,"end":5.62}]},"summary":{"result":"success","short":"Hi. You've reached Cath Good. I can't take your call right now. If you could leave a message, I'll get back to you. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":23,"end_word":24,"intents":[{"intent":"Don't take call","confidence_score":0.000029103981},{"intent":"Leave message","confidence_score":0.23453923},{"intent":"Return call","confidence_score":0.33456823}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.22683146595954895},{"text":"You've reached Cath Good.","start_word":1,"end_word":4,"sentiment":"positive","sentiment_score":0.37761786580085754},{"text":"I can't take your call right now.","start_word":5,"end_word":11,"sentiment":"negative","sentiment_score":-0.612248420715332},{"text":"If you could leave a message, I'll get back to you.","start_word":12,"end_word":22,"sentiment":"neutral","sentiment_score":-0.09278032183647156},{"text":"Thank you.","start_word":23,"end_word":24,"sentiment":"positive","sentiment_score":0.45471715927124023}],"average":{"sentiment":"neutral","sentiment_score":-0.07097979080982697}}}}