{"metadata":{"transaction_key":"deprecated","request_id":"019ec8aa-3e73-7a91-be5d-e300e5fba706","sha256":"3734b043a17ab3180919dc56c598438465768af000df0bedacac098a89431072","created":"2026-06-15T00:24:23.241Z","duration":164.66394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":613,"output_tokens":72},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":673,"output_tokens":675},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":673,"output_tokens":54}},"results":{"channels":[{"alternatives":[{"transcript":"This is Melissa from Airtel accounts. Pending invoice. Hi. Good morning. This is Melissa from Airtel accounts. Now, there, I'm just following up with the NDC payment. As you mentioned last Friday, I'll send you an email, and then you will settle it. I've already sent you the email. I'm just wanting to ask for your cooperation because I don't want your service to be interrupted because Linham Network is already looking for this payment, the NDC of $330. I'm sorry? Oh, that's great to hear. How did you pay? Did you pay via BPAY? Alright. When did you pay out? In that way, I could have this notated. Alright. And if you do have a time, please send us the proof of payment. In that way, we could fast track. Because as of today, I sent you the okay. I just wanted to clarify. You said you send it. Right? Or you have not? The 3 the $330 NDC last week. Do you have the exact date? Because we really need that to our documentation. Alright. Sure. Sure. Sure. I I understand. So once you get home, please response to our email and send us the screenshot of proof. In that way, we can fast track because we haven't received the payment. Okay. Alright. I have that noted that you paid it via BePay last week. Okay. Sure. I will I will No. No. No. No. Since the war, I appreciate your time. I will have this notated and then wait for the payment to be posted. Okay? This this is have a good one. Thank you. Bye bye.","confidence":0.9980469,"words":[{"word":"this","start":5.44,"end":5.7599998,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.0089469775557518},{"word":"is","start":5.7599998,"end":5.92,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02398572489619255},{"word":"melissa","start":5.92,"end":6.42,"confidence":0.9970703,"punctuated_word":"Melissa","sentiment":"neutral","sentiment_score":0.02412084862589836},{"word":"from","start":6.64,"end":7.04,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.022920463234186172},{"word":"airtel","start":7.04,"end":7.54,"confidence":0.99869794,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.014360008761286736},{"word":"accounts","start":7.6,"end":8.1,"confidence":0.7668457,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":0.013227179646492004},{"word":"pending","start":8.639999,"end":9.139999,"confidence":1.0,"punctuated_word":"Pending","sentiment":"neutral","sentiment_score":-0.008479763753712177},{"word":"invoice","start":9.2,"end":9.7,"confidence":0.9995117,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":0.00128056388348341},{"word":"hi","start":22.545,"end":22.865,"confidence":0.8076172,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1548684686422348},{"word":"good","start":22.865,"end":23.105,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3329923748970032},{"word":"morning","start":23.105,"end":23.605,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.2758742570877075},{"word":"this","start":23.744999,"end":23.985,"confidence":0.5209961,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.13965322077274325},{"word":"is","start":23.985,"end":24.145,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.15546351671218872},{"word":"melissa","start":24.145,"end":24.645,"confidence":0.9970703,"punctuated_word":"Melissa","sentiment":"neutral","sentiment_score":0.13870474696159363},{"word":"from","start":24.785,"end":25.105,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.16341757774353027},{"word":"airtel","start":25.105,"end":25.605,"confidence":0.984375,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.11948326230049132},{"word":"accounts","start":25.665,"end":26.165,"confidence":0.8979492,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":0.11004146933555604},{"word":"now","start":26.384998,"end":26.545,"confidence":0.4852295,"punctuated_word":"Now,","sentiment":"neutral","sentiment_score":0.05813941732048988},{"word":"there","start":26.545,"end":26.865,"confidence":0.64160156,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":0.04558497667312622},{"word":"i'm","start":26.865,"end":27.025,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03184066712856293},{"word":"just","start":27.025,"end":27.42,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0369083359837532},{"word":"following","start":27.66,"end":28.06,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.03394085913896561},{"word":"up","start":28.06,"end":28.38,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.036203742027282715},{"word":"with","start":28.38,"end":28.62,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03519901633262634},{"word":"the","start":28.62,"end":28.86,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0456298291683197},{"word":"ndc","start":28.86,"end":29.36,"confidence":0.97094727,"punctuated_word":"NDC","sentiment":"neutral","sentiment_score":0.02223118022084236},{"word":"payment","start":29.42,"end":29.92,"confidence":0.9790039,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.062482014298439026},{"word":"as","start":30.380001,"end":30.619999,"confidence":0.99902344,"punctuated_word":"As","sentiment":"neutral","sentiment_score":0.0463065430521965},{"word":"you","start":30.619999,"end":30.78,"confidence":0.97509766,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05131024867296219},{"word":"mentioned","start":30.78,"end":31.26,"confidence":1.0,"punctuated_word":"mentioned","sentiment":"neutral","sentiment_score":0.04942811280488968},{"word":"last","start":31.26,"end":31.58,"confidence":0.9760742,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.03329392522573471},{"word":"friday","start":31.58,"end":32.08,"confidence":0.9975586,"punctuated_word":"Friday,","sentiment":"neutral","sentiment_score":0.03945576399564743},{"word":"i'll","start":32.14,"end":32.38,"confidence":0.95825195,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03709516301751137},{"word":"send","start":32.38,"end":32.7,"confidence":0.97509766,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.021288258954882625},{"word":"you","start":32.7,"end":32.86,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03085437044501305},{"word":"an","start":32.86,"end":33.1,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.04164358228445053},{"word":"email","start":33.1,"end":33.42,"confidence":0.7553711,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.034011635929346085},{"word":"and","start":33.42,"end":33.5,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03613585606217384},{"word":"then","start":33.5,"end":33.739998,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.04490524157881737},{"word":"you","start":33.739998,"end":33.9,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02506154775619507},{"word":"will","start":33.9,"end":34.22,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.024899352341890335},{"word":"settle","start":34.22,"end":34.54,"confidence":1.0,"punctuated_word":"settle","sentiment":"neutral","sentiment_score":0.016556821763515472},{"word":"it","start":34.54,"end":35.04,"confidence":0.99902344,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.02784018963575363},{"word":"i've","start":35.98,"end":36.22,"confidence":0.99560547,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.004642297513782978},{"word":"already","start":36.22,"end":36.7,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.011613363400101662},{"word":"sent","start":36.7,"end":37.02,"confidence":0.9980469,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.012321386486291884},{"word":"you","start":37.02,"end":37.260002,"confidence":0.9560547,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.022801239043474197},{"word":"the","start":37.260002,"end":37.5,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01165315881371498},{"word":"email","start":37.5,"end":38.0,"confidence":0.99853516,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.0052515845745801926},{"word":"i'm","start":38.46,"end":38.7,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.017978575080633163},{"word":"just","start":38.7,"end":39.02,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.019792839884757996},{"word":"wanting","start":39.02,"end":39.42,"confidence":1.0,"punctuated_word":"wanting","sentiment":"neutral","sentiment_score":-0.020520061254501343},{"word":"to","start":39.42,"end":39.92,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0017146840691566467},{"word":"ask","start":40.975,"end":41.295,"confidence":0.9980469,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.017113983631134033},{"word":"for","start":41.295,"end":41.535,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.017288848757743835},{"word":"your","start":41.535,"end":41.855,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.013698607683181764},{"word":"cooperation","start":41.855,"end":42.355,"confidence":0.9892578,"punctuated_word":"cooperation","sentiment":"neutral","sentiment_score":0.0127921923995018},{"word":"because","start":42.495,"end":42.894997,"confidence":0.8339844,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.061390891671180725},{"word":"i","start":42.894997,"end":43.055,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09625697880983353},{"word":"don't","start":43.055,"end":43.375,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.14340020716190338},{"word":"want","start":43.375,"end":43.535,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.2977001965045929},{"word":"your","start":43.535,"end":43.855,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.3187119960784912},{"word":"service","start":43.855,"end":44.335,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.30116215348243713},{"word":"to","start":44.335,"end":44.495,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.308258056640625},{"word":"be","start":44.495,"end":44.975,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.28367674350738525},{"word":"interrupted","start":44.975,"end":45.475,"confidence":1.0,"punctuated_word":"interrupted","sentiment":"negative","sentiment_score":-0.3458632230758667},{"word":"because","start":45.934998,"end":46.414997,"confidence":0.4753418,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.11456602811813354},{"word":"linham","start":46.414997,"end":46.894997,"confidence":0.7470703,"punctuated_word":"Linham","sentiment":"neutral","sentiment_score":-0.1268000304698944},{"word":"network","start":46.894997,"end":47.394997,"confidence":0.64501953,"punctuated_word":"Network","sentiment":"neutral","sentiment_score":-0.11309891939163208},{"word":"is","start":47.695,"end":48.175,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.10884140431880952},{"word":"already","start":48.175,"end":48.675,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.08316943049430847},{"word":"looking","start":48.815,"end":49.214996,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.08240753412246704},{"word":"for","start":49.214996,"end":49.454998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.05611395835876465},{"word":"this","start":49.454998,"end":49.695,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.017180096358060837},{"word":"payment","start":49.695,"end":50.195,"confidence":0.96069336,"punctuated_word":"payment,","sentiment":"neutral","sentiment_score":-0.016997193917632103},{"word":"the","start":50.254997,"end":50.495,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01773667335510254},{"word":"ndc","start":50.495,"end":50.995,"confidence":0.9580078,"punctuated_word":"NDC","sentiment":"neutral","sentiment_score":-0.009981740266084673},{"word":"of","start":51.214996,"end":51.534996,"confidence":0.84228516,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.004090495407581329},{"word":"$330","start":51.534996,"end":53.155,"confidence":0.98197424,"punctuated_word":"$330.","sentiment":"neutral","sentiment_score":-0.02581784687936306},{"word":"i'm","start":55.82,"end":56.06,"confidence":0.7993164,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1972191035747528},{"word":"sorry","start":56.06,"end":56.56,"confidence":0.93310547,"punctuated_word":"sorry?","sentiment":"neutral","sentiment_score":-0.21259093284606936},{"word":"oh","start":59.1,"end":59.34,"confidence":0.90063477,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.1502908170223236},{"word":"that's","start":59.34,"end":59.58,"confidence":0.9995117,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.3126600682735443},{"word":"great","start":59.58,"end":59.82,"confidence":0.9892578,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.4560052752494812},{"word":"to","start":59.82,"end":59.98,"confidence":0.9951172,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.46659618616104126},{"word":"hear","start":59.98,"end":60.22,"confidence":1.0,"punctuated_word":"hear.","sentiment":"positive","sentiment_score":0.4254119396209717},{"word":"how","start":60.22,"end":60.46,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.048004161566495895},{"word":"did","start":60.46,"end":60.62,"confidence":0.99902344,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.020767632871866223},{"word":"you","start":60.62,"end":60.7,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.041248105466365814},{"word":"pay","start":60.7,"end":60.94,"confidence":0.9970703,"punctuated_word":"pay?","sentiment":"neutral","sentiment_score":0.022944025695323944},{"word":"did","start":60.94,"end":61.18,"confidence":0.99902344,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":-0.011022016406059263},{"word":"you","start":61.18,"end":61.26,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.00431014783680439},{"word":"pay","start":61.26,"end":61.66,"confidence":0.99902344,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.0023573599755764008},{"word":"via","start":61.66,"end":62.16,"confidence":0.99902344,"punctuated_word":"via","sentiment":"neutral","sentiment_score":-0.007434464991092682},{"word":"bpay","start":62.22,"end":62.72,"confidence":0.87854004,"punctuated_word":"BPAY?","sentiment":"neutral","sentiment_score":0.0062086861580610275},{"word":"alright","start":66.06,"end":66.56,"confidence":0.9880371,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.02445998787879944},{"word":"when","start":67.725,"end":67.965,"confidence":0.8769531,"punctuated_word":"When","sentiment":"neutral","sentiment_score":0.001227235421538353},{"word":"did","start":67.965,"end":68.045,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.00042073801159858704},{"word":"you","start":68.045,"end":68.284996,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01415146142244339},{"word":"pay","start":68.284996,"end":68.524994,"confidence":0.9614258,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.01658422127366066},{"word":"out","start":68.524994,"end":68.84499,"confidence":0.9658203,"punctuated_word":"out?","sentiment":"neutral","sentiment_score":0.010076561942696571},{"word":"in","start":68.84499,"end":69.005,"confidence":0.99902344,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.0017237886786460876},{"word":"that","start":69.005,"end":69.16499,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.00943959504365921},{"word":"way","start":69.16499,"end":69.405,"confidence":0.9255371,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.006725206971168518},{"word":"i","start":69.405,"end":69.564995,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.002924451604485512},{"word":"could","start":69.564995,"end":69.725,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.0007382743060588837},{"word":"have","start":69.725,"end":69.965,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.014358896762132645},{"word":"this","start":69.965,"end":70.284996,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.013894043862819672},{"word":"notated","start":70.284996,"end":70.784996,"confidence":0.9379883,"punctuated_word":"notated.","sentiment":"neutral","sentiment_score":-0.022855138406157497},{"word":"alright","start":74.445,"end":74.924995,"confidence":0.9980469,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.041389402002096176},{"word":"and","start":74.924995,"end":75.424995,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.032972611486911774},{"word":"if","start":75.725,"end":75.965,"confidence":0.9941406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0375688299536705},{"word":"you","start":75.965,"end":76.204994,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03691444173455238},{"word":"do","start":76.204994,"end":76.365,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.04498455300927162},{"word":"have","start":76.365,"end":76.604996,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.035140614956617355},{"word":"a","start":76.604996,"end":76.765,"confidence":0.8359375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0360100120306015},{"word":"time","start":76.765,"end":77.16499,"confidence":0.99902344,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.023533647879958153},{"word":"please","start":77.16499,"end":77.405,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.018312349915504456},{"word":"send","start":77.405,"end":77.645,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.03049701452255249},{"word":"us","start":77.645,"end":77.805,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.04742825776338577},{"word":"the","start":77.805,"end":78.045,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04915594309568405},{"word":"proof","start":78.045,"end":78.284996,"confidence":0.99902344,"punctuated_word":"proof","sentiment":"neutral","sentiment_score":0.01345822960138321},{"word":"of","start":78.284996,"end":78.365,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0701063722372055},{"word":"payment","start":78.365,"end":78.765,"confidence":0.8334961,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.05152080953121185},{"word":"in","start":78.765,"end":78.924995,"confidence":0.9941406,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.06048841029405594},{"word":"that","start":78.924995,"end":79.085,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0647784173488617},{"word":"way","start":79.085,"end":79.325,"confidence":0.9650879,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.08113454282283783},{"word":"we","start":79.325,"end":79.485,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.08031253516674042},{"word":"could","start":79.485,"end":79.725,"confidence":0.99902344,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.09770739823579788},{"word":"fast","start":79.725,"end":80.045,"confidence":1.0,"punctuated_word":"fast","sentiment":"neutral","sentiment_score":0.08085040748119354},{"word":"track","start":80.045,"end":80.524994,"confidence":0.8078613,"punctuated_word":"track.","sentiment":"neutral","sentiment_score":0.06522713601589203},{"word":"because","start":80.524994,"end":80.845,"confidence":0.97265625,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.021399985998868946},{"word":"as","start":80.845,"end":81.005,"confidence":0.9707031,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.026644261553883553},{"word":"of","start":81.005,"end":81.244995,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.026942074298858643},{"word":"today","start":81.244995,"end":81.744995,"confidence":0.9885254,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":-0.03963470086455345},{"word":"i","start":83.549995,"end":83.869995,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03749072551727295},{"word":"sent","start":83.869995,"end":84.10999,"confidence":0.9941406,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.04024200141429901},{"word":"you","start":84.10999,"end":84.27,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07485567033290863},{"word":"the","start":84.27,"end":84.77,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08264534175395966},{"word":"okay","start":90.10999,"end":90.509995,"confidence":0.98657227,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.010272692888975143},{"word":"i","start":90.509995,"end":90.67,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04008405655622482},{"word":"just","start":90.67,"end":90.909996,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0428677536547184},{"word":"wanted","start":90.909996,"end":91.31,"confidence":0.99902344,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.050084419548511505},{"word":"to","start":91.31,"end":91.46999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04529741406440735},{"word":"clarify","start":91.46999,"end":91.96999,"confidence":0.94262695,"punctuated_word":"clarify.","sentiment":"neutral","sentiment_score":-0.052959881722927094},{"word":"you","start":92.42999,"end":92.59,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.09680019319057465},{"word":"said","start":92.59,"end":92.909996,"confidence":1.0,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.06353459507226944},{"word":"you","start":92.909996,"end":93.06999,"confidence":0.98828125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07956481724977493},{"word":"send","start":93.06999,"end":93.39,"confidence":0.7036133,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.08653071522712708},{"word":"it","start":93.39,"end":93.63,"confidence":0.79003906,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.07959753274917603},{"word":"right","start":93.63,"end":94.13,"confidence":0.99560547,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.08188571035861969},{"word":"or","start":94.35,"end":94.59,"confidence":1.0,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.11221086233854294},{"word":"you","start":94.59,"end":94.829994,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13882054388523102},{"word":"have","start":94.829994,"end":95.06999,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.11556575447320938},{"word":"not","start":95.06999,"end":95.415,"confidence":0.9916992,"punctuated_word":"not?","sentiment":"neutral","sentiment_score":-0.06082430109381676},{"word":"the","start":98.375,"end":98.615,"confidence":0.9667969,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.02298780158162117},{"word":"3","start":98.615,"end":99.115,"confidence":0.9951172,"punctuated_word":"3","sentiment":"neutral","sentiment_score":0.024789247661828995},{"word":"the","start":99.175,"end":99.495,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.026265379041433334},{"word":"$330","start":99.495,"end":101.095,"confidence":0.99918616,"punctuated_word":"$330","sentiment":"neutral","sentiment_score":0.02895364537835121},{"word":"ndc","start":101.095,"end":101.595,"confidence":0.9477539,"punctuated_word":"NDC","sentiment":"neutral","sentiment_score":0.02130825072526932},{"word":"last","start":103.015,"end":103.415,"confidence":0.92333984,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.01366127748042345},{"word":"week","start":103.415,"end":103.915,"confidence":0.98339844,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":0.016339149326086044},{"word":"do","start":107.255005,"end":107.495,"confidence":0.4338379,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.0070738159120082855},{"word":"you","start":107.495,"end":107.575,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0066348351538181305},{"word":"have","start":107.575,"end":107.895004,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.016125869005918503},{"word":"the","start":107.895004,"end":108.215,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012843361124396324},{"word":"exact","start":108.215,"end":108.615,"confidence":1.0,"punctuated_word":"exact","sentiment":"neutral","sentiment_score":-0.004097195342183113},{"word":"date","start":108.615,"end":108.935,"confidence":0.86938477,"punctuated_word":"date?","sentiment":"neutral","sentiment_score":-0.012366258539259434},{"word":"because","start":108.935,"end":109.255005,"confidence":0.9863281,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.05458209663629532},{"word":"we","start":109.255005,"end":109.495,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.08301474899053574},{"word":"really","start":109.495,"end":109.735,"confidence":1.0,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.1033548042178154},{"word":"need","start":109.735,"end":109.975,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.10148492455482484},{"word":"that","start":109.975,"end":110.4,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06956693530082703},{"word":"to","start":110.4,"end":110.72,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08670695871114731},{"word":"our","start":110.72,"end":110.96,"confidence":0.9892578,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.09307686984539032},{"word":"documentation","start":110.96,"end":111.46,"confidence":0.99609375,"punctuated_word":"documentation.","sentiment":"neutral","sentiment_score":-0.08351466804742813},{"word":"alright","start":119.28,"end":119.78,"confidence":0.9526367,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.06120237708091736},{"word":"sure","start":119.840004,"end":120.340004,"confidence":0.99121094,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.08842545002698898},{"word":"sure","start":121.04,"end":121.28,"confidence":0.98461914,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.10294991731643675},{"word":"sure","start":121.28,"end":121.6,"confidence":0.9914551,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.11488538235425948},{"word":"i","start":121.6,"end":121.840004,"confidence":0.94140625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10875356197357178},{"word":"i","start":121.840004,"end":122.0,"confidence":0.5332031,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11286051571369173},{"word":"understand","start":122.0,"end":122.5,"confidence":0.99609375,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":0.10523159801959991},{"word":"so","start":122.72,"end":122.96,"confidence":0.9790039,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06809695065021515},{"word":"once","start":122.96,"end":123.28,"confidence":0.9819336,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.08541375398635864},{"word":"you","start":123.28,"end":123.44,"confidence":0.98535156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06519921123981476},{"word":"get","start":123.44,"end":123.68,"confidence":0.8852539,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0591466948390007},{"word":"home","start":123.68,"end":123.92,"confidence":0.99365234,"punctuated_word":"home,","sentiment":"neutral","sentiment_score":0.04254034906625748},{"word":"please","start":123.92,"end":124.395,"confidence":0.9633789,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.05196671560406685},{"word":"response","start":124.475,"end":124.634995,"confidence":0.8496094,"punctuated_word":"response","sentiment":"neutral","sentiment_score":0.047444410622119904},{"word":"to","start":124.634995,"end":124.875,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08923813700675964},{"word":"our","start":124.875,"end":125.195,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.0634070336818695},{"word":"email","start":125.195,"end":125.515,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.06973689049482346},{"word":"and","start":125.515,"end":125.755,"confidence":0.9404297,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04955673962831497},{"word":"send","start":125.755,"end":126.075,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.04627273976802826},{"word":"us","start":126.075,"end":126.23499,"confidence":0.9980469,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.051569703966379166},{"word":"the","start":126.23499,"end":126.55499,"confidence":0.9838867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10564190149307252},{"word":"screenshot","start":126.55499,"end":127.034996,"confidence":0.98828125,"punctuated_word":"screenshot","sentiment":"neutral","sentiment_score":0.06145220249891281},{"word":"of","start":127.034996,"end":127.195,"confidence":0.9716797,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06894919276237488},{"word":"proof","start":127.195,"end":127.435,"confidence":0.88012695,"punctuated_word":"proof.","sentiment":"neutral","sentiment_score":0.047123320400714874},{"word":"in","start":127.435,"end":127.59499,"confidence":0.9560547,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.05369113013148308},{"word":"that","start":127.59499,"end":127.755,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07464002817869186},{"word":"way","start":127.755,"end":127.994995,"confidence":0.96240234,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.05150516331195831},{"word":"we","start":127.994995,"end":128.075,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.022729400545358654},{"word":"can","start":128.075,"end":128.315,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.016281139105558395},{"word":"fast","start":128.315,"end":128.555,"confidence":0.9980469,"punctuated_word":"fast","sentiment":"neutral","sentiment_score":0.01744970865547657},{"word":"track","start":128.555,"end":128.795,"confidence":0.9980469,"punctuated_word":"track","sentiment":"neutral","sentiment_score":-0.14223536849021912},{"word":"because","start":128.795,"end":129.11499,"confidence":0.80078125,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.10305731743574142},{"word":"we","start":129.11499,"end":129.19499,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.17325812578201294},{"word":"haven't","start":129.19499,"end":129.595,"confidence":1.0,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.12912072241306305},{"word":"received","start":129.595,"end":129.995,"confidence":0.9951172,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.23406392335891724},{"word":"the","start":129.995,"end":130.155,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20830468833446503},{"word":"payment","start":130.155,"end":130.655,"confidence":1.0,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":-0.16552799940109253},{"word":"okay","start":140.03,"end":140.53,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03474476560950279},{"word":"alright","start":140.75,"end":141.23,"confidence":0.9741211,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.085944764316082},{"word":"i","start":141.23,"end":141.31,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06962155550718307},{"word":"have","start":141.31,"end":141.55,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08388090133666992},{"word":"that","start":141.55,"end":141.79001,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10302069783210754},{"word":"noted","start":141.79001,"end":142.19,"confidence":0.5317383,"punctuated_word":"noted","sentiment":"neutral","sentiment_score":0.0976903960108757},{"word":"that","start":142.19,"end":142.35,"confidence":0.78759766,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1236761286854744},{"word":"you","start":142.35,"end":142.51,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0985967218875885},{"word":"paid","start":142.51,"end":142.75,"confidence":0.9902344,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.0765065848827362},{"word":"it","start":142.75,"end":142.91,"confidence":0.9716797,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07037177681922913},{"word":"via","start":142.91,"end":143.23,"confidence":0.9951172,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.0854141116142273},{"word":"bepay","start":143.23,"end":143.71,"confidence":0.57037354,"punctuated_word":"BePay","sentiment":"neutral","sentiment_score":0.06148570030927658},{"word":"last","start":143.71,"end":144.03,"confidence":0.99902344,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.08574162423610687},{"word":"week","start":144.03,"end":144.53,"confidence":0.9995117,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":0.06561627984046936},{"word":"okay","start":146.27,"end":146.77,"confidence":0.99560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.12222473323345184},{"word":"sure","start":147.63,"end":148.11,"confidence":0.7668457,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.10653064399957655},{"word":"i","start":148.11,"end":148.27,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07393517345190048},{"word":"will","start":148.27,"end":148.77,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.072995126247406},{"word":"i","start":152.11,"end":152.27,"confidence":0.96875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07222294062376022},{"word":"will","start":152.27,"end":152.77,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.10580563545227052},{"word":"no","start":153.375,"end":153.455,"confidence":0.8847656,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.17279785871505737},{"word":"no","start":153.455,"end":153.615,"confidence":0.9975586,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.21950355172157288},{"word":"no","start":153.615,"end":153.85501,"confidence":0.97436523,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.24081839621067047},{"word":"no","start":153.85501,"end":153.935,"confidence":0.74035645,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.23339971899986267},{"word":"since","start":153.935,"end":154.175,"confidence":0.19274902,"punctuated_word":"Since","sentiment":"neutral","sentiment_score":-0.19683316349983215},{"word":"the","start":154.175,"end":154.335,"confidence":0.6513672,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1815900355577469},{"word":"war","start":154.335,"end":154.575,"confidence":0.6669922,"punctuated_word":"war,","sentiment":"neutral","sentiment_score":-0.15212607383728027},{"word":"i","start":154.575,"end":154.655,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.137259840965271},{"word":"appreciate","start":154.655,"end":154.975,"confidence":0.99902344,"punctuated_word":"appreciate","sentiment":"neutral","sentiment_score":-0.05745549499988556},{"word":"your","start":154.975,"end":155.21501,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0073881596326828},{"word":"time","start":155.21501,"end":155.535,"confidence":0.97094727,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.06016834080219269},{"word":"i","start":155.535,"end":155.695,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.028925739228725433},{"word":"will","start":155.695,"end":155.935,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.03180999681353569},{"word":"have","start":155.935,"end":156.095,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.01843978464603424},{"word":"this","start":156.095,"end":156.41501,"confidence":0.99316406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.08621788769960403},{"word":"notated","start":156.41501,"end":156.91501,"confidence":0.9494629,"punctuated_word":"notated","sentiment":"neutral","sentiment_score":-0.015716474503278732},{"word":"and","start":157.05501,"end":157.215,"confidence":0.61328125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.036248624324798584},{"word":"then","start":157.215,"end":157.695,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.03715267032384872},{"word":"wait","start":157.695,"end":158.015,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.0516432411968708},{"word":"for","start":158.015,"end":158.175,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.057309895753860474},{"word":"the","start":158.175,"end":158.335,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.032008569687604904},{"word":"payment","start":158.335,"end":158.735,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.008727606385946274},{"word":"to","start":158.735,"end":158.895,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03701222315430641},{"word":"be","start":158.895,"end":159.05501,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.03942621499300003},{"word":"posted","start":159.05501,"end":159.535,"confidence":0.9995117,"punctuated_word":"posted.","sentiment":"neutral","sentiment_score":-0.0173867829144001},{"word":"okay","start":159.535,"end":160.035,"confidence":0.9995117,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.002384394407272339},{"word":"this","start":160.815,"end":161.05501,"confidence":0.58691406,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.4675227999687195},{"word":"this","start":161.05501,"end":161.295,"confidence":0.51220703,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.5255981683731079},{"word":"is","start":161.295,"end":161.455,"confidence":0.92578125,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.537341833114624},{"word":"have","start":161.535,"end":161.77501,"confidence":0.99609375,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5416938662528992},{"word":"a","start":161.77501,"end":161.85501,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5354177951812744},{"word":"good","start":161.85501,"end":162.175,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5766476988792419},{"word":"one","start":162.175,"end":162.575,"confidence":1.0,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.5137187242507935},{"word":"thank","start":162.575,"end":162.975,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5770373940467834},{"word":"you","start":162.975,"end":163.475,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4862696826457978},{"word":"bye","start":164.175,"end":164.335,"confidence":0.99609375,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.1459801197052002},{"word":"bye","start":164.335,"end":164.66394,"confidence":0.99658203,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":-0.08157572895288467}],"paragraphs":{"transcript":"\nThis is Melissa from Airtel accounts. Pending invoice. Hi. Good morning. This is Melissa from Airtel accounts.\n\nNow, there, I'm just following up with the NDC payment. As you mentioned last Friday, I'll send you an email, and then you will settle it. I've already sent you the email. I'm just wanting to ask for your cooperation because I don't want your service to be interrupted because Linham Network is already looking for this payment, the NDC of $330. I'm sorry?\n\nOh, that's great to hear. How did you pay? Did you pay via BPAY? Alright. When did you pay out?\n\nIn that way, I could have this notated. Alright. And if you do have a time, please send us the proof of payment. In that way, we could fast track. Because as of today, I sent you the okay.\n\nI just wanted to clarify. You said you send it. Right? Or you have not? The 3 the $330 NDC last week.\n\nDo you have the exact date? Because we really need that to our documentation. Alright. Sure. Sure.\n\nSure. I I understand. So once you get home, please response to our email and send us the screenshot of proof. In that way, we can fast track because we haven't received the payment. Okay.\n\nAlright. I have that noted that you paid it via BePay last week. Okay. Sure. I will I will No.\n\nNo. No. No. Since the war, I appreciate your time. I will have this notated and then wait for the payment to be posted.\n\nOkay? This this is have a good one. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"This is Melissa from Airtel accounts.","start":5.44,"end":8.1,"sentiment":"neutral","sentiment_score":0.017926867119967937},{"text":"Pending invoice.","start":8.639999,"end":9.7,"sentiment":"neutral","sentiment_score":-0.0035995999351143837},{"text":"Hi.","start":22.545,"end":22.865,"sentiment":"neutral","sentiment_score":0.1548684686422348},{"text":"Good morning.","start":22.865,"end":23.605,"sentiment":"neutral","sentiment_score":0.30443331599235535},{"text":"This is Melissa from Airtel accounts.","start":23.744999,"end":26.165,"sentiment":"neutral","sentiment_score":0.13779396563768387}],"sentiment":"neutral","sentiment_score":0.09946240572368398,"num_words":17,"start":5.44,"end":26.165},{"sentences":[{"text":"Now, there, I'm just following up with the NDC payment.","start":26.384998,"end":29.92,"sentiment":"neutral","sentiment_score":0.0408160038292408},{"text":"As you mentioned last Friday, I'll send you an email, and then you will settle it.","start":30.380001,"end":35.04,"sentiment":"neutral","sentiment_score":0.03500541334506124},{"text":"I've already sent you the email.","start":35.98,"end":38.0,"sentiment":"neutral","sentiment_score":-0.011380504971990982},{"text":"I'm just wanting to ask for your cooperation because I don't want your service to be interrupted because Linham Network is already looking for this payment, the NDC of $330.","start":38.46,"end":53.155,"sentiment":"neutral","sentiment_score":-0.09851005549232165},{"text":"I'm sorry?","start":55.82,"end":56.56,"sentiment":"neutral","sentiment_score":-0.20490501821041107}],"sentiment":"neutral","sentiment_score":-0.03851793873764109,"num_words":64,"start":26.384998,"end":56.56},{"sentences":[{"text":"Oh, that's great to hear.","start":59.1,"end":60.22,"sentiment":"positive","sentiment_score":0.3621928572654724},{"text":"How did you pay?","start":60.22,"end":60.94,"sentiment":"neutral","sentiment_score":0.03324098140001297},{"text":"Did you pay via BPAY?","start":60.94,"end":62.72,"sentiment":"neutral","sentiment_score":-0.003783060610294342},{"text":"Alright.","start":66.06,"end":66.56,"sentiment":"neutral","sentiment_score":0.02445998787879944},{"text":"When did you pay out?","start":67.725,"end":68.84499,"sentiment":"neutral","sentiment_score":0.008323748409748078}],"sentiment":"neutral","sentiment_score":0.09955458194017411,"num_words":20,"start":59.1,"end":68.84499},{"sentences":[{"text":"In that way, I could have this notated.","start":68.84499,"end":70.784996,"sentiment":"neutral","sentiment_score":-0.004425708204507828},{"text":"Alright.","start":74.445,"end":74.924995,"sentiment":"neutral","sentiment_score":0.041389402002096176},{"text":"And if you do have a time, please send us the proof of payment.","start":74.924995,"end":78.765,"sentiment":"neutral","sentiment_score":0.03768597769417933},{"text":"In that way, we could fast track.","start":78.765,"end":80.524994,"sentiment":"neutral","sentiment_score":0.07578554962362562},{"text":"Because as of today, I sent you the okay.","start":80.524994,"end":90.509995,"sentiment":"neutral","sentiment_score":-0.04001416162484222}],"sentiment":"neutral","sentiment_score":0.018050226072470348,"num_words":39,"start":68.84499,"end":90.509995},{"sentences":[{"text":"I just wanted to clarify.","start":90.509995,"end":91.96999,"sentiment":"neutral","sentiment_score":-0.04625870510935783},{"text":"You said you send it.","start":92.42999,"end":93.63,"sentiment":"neutral","sentiment_score":-0.08120557069778442},{"text":"Right?","start":93.63,"end":94.13,"sentiment":"neutral","sentiment_score":-0.08188571035861969},{"text":"Or you have not?","start":94.35,"end":95.415,"sentiment":"neutral","sentiment_score":-0.10685536544770002},{"text":"The 3 the $330 NDC last week.","start":98.375,"end":103.915,"sentiment":"neutral","sentiment_score":0.022043535885001932}],"sentiment":"neutral","sentiment_score":-0.04510562727227807,"num_words":22,"start":90.509995,"end":103.915},{"sentences":[{"text":"Do you have the exact date?","start":107.255005,"end":108.935,"sentiment":"neutral","sentiment_score":-0.009856889179597298},{"text":"Because we really need that to our documentation.","start":108.935,"end":111.46,"sentiment":"neutral","sentiment_score":-0.08441275078803301},{"text":"Alright.","start":119.28,"end":119.78,"sentiment":"neutral","sentiment_score":0.06120237708091736},{"text":"Sure.","start":119.840004,"end":120.340004,"sentiment":"neutral","sentiment_score":0.08842545002698898},{"text":"Sure.","start":121.04,"end":121.28,"sentiment":"neutral","sentiment_score":0.10294991731643675}],"sentiment":"neutral","sentiment_score":-0.028345035115147337,"num_words":17,"start":107.255005,"end":121.28},{"sentences":[{"text":"Sure.","start":121.28,"end":121.6,"sentiment":"neutral","sentiment_score":0.11488538235425948},{"text":"I I understand.","start":121.6,"end":122.5,"sentiment":"neutral","sentiment_score":0.10894855856895447},{"text":"So once you get home, please response to our email and send us the screenshot of proof.","start":122.72,"end":127.435,"sentiment":"neutral","sentiment_score":0.0631032910417108},{"text":"In that way, we can fast track because we haven't received the payment.","start":127.435,"end":130.655,"sentiment":"neutral","sentiment_score":-0.0707131980989988},{"text":"Okay.","start":140.03,"end":140.53,"sentiment":"neutral","sentiment_score":0.03474476560950279}],"sentiment":"neutral","sentiment_score":0.01799886274550642,"num_words":35,"start":121.28,"end":140.53},{"sentences":[{"text":"Alright.","start":140.75,"end":141.23,"sentiment":"neutral","sentiment_score":0.085944764316082},{"text":"I have that noted that you paid it via BePay last week.","start":141.23,"end":144.53,"sentiment":"neutral","sentiment_score":0.08513520658016205},{"text":"Okay.","start":146.27,"end":146.77,"sentiment":"neutral","sentiment_score":0.12222473323345184},{"text":"Sure.","start":147.63,"end":148.11,"sentiment":"neutral","sentiment_score":0.10653064399957655},{"text":"I will I will No.","start":148.11,"end":153.455,"sentiment":"neutral","sentiment_score":-0.040779227018356325}],"sentiment":"neutral","sentiment_score":0.05662132427096367,"num_words":20,"start":140.75,"end":153.455},{"sentences":[{"text":"No.","start":153.455,"end":153.615,"sentiment":"neutral","sentiment_score":-0.21950355172157288},{"text":"No.","start":153.615,"end":153.85501,"sentiment":"neutral","sentiment_score":-0.24081839621067047},{"text":"No.","start":153.85501,"end":153.935,"sentiment":"neutral","sentiment_score":-0.23339971899986267},{"text":"Since the war, I appreciate your time.","start":153.935,"end":155.535,"sentiment":"neutral","sentiment_score":-0.11326015847069877},{"text":"I will have this notated and then wait for the payment to be posted.","start":155.535,"end":159.535,"sentiment":"neutral","sentiment_score":-0.035573265116129606}],"sentiment":"neutral","sentiment_score":-0.08269035366053383,"num_words":24,"start":153.455,"end":159.535},{"sentences":[{"text":"Okay?","start":159.535,"end":160.035,"sentiment":"neutral","sentiment_score":-0.002384394407272339},{"text":"This this is have a good one.","start":160.815,"end":162.575,"sentiment":"positive","sentiment_score":0.5282772694315229},{"text":"Thank you.","start":162.575,"end":163.475,"sentiment":"positive","sentiment_score":0.5316535383462906},{"text":"Bye bye.","start":164.175,"end":164.66394,"sentiment":"neutral","sentiment_score":0.03220219537615776}],"sentiment":"positive","sentiment_score":0.4019389965881904,"num_words":12,"start":159.535,"end":164.66394}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks, Melissa. Please stay on the line. Hello? Yeah. Yeah. Okay. I I paid that one. I already paid it. Yeah. Last week. Last week. I I don't know. Two, three days ago last week. Where I have to send? Do you look? I'm I'm at the moment, I'm at work. Send me a email. I have to do it at home. You know? I paid I paid the email. I paid the bill. That's it. Yes. Yes. Yes. I don't have it now. I'm I'm at work now. I'm mechanic. I'm fixing car. I can go into look for it. You know? I have to do it at home if you want it. But I did it. No. But but this is I know. I know. But I paid the bill. Okay? From from me, it's finished. Okay? It's not my I don't have to spend a lot of time to prove I paid or not paid. I paid it. Yeah. Yeah. I paid it 100 percent. You you called me and I paid it. You you called me and I paid it. Okay? No worries. No worries. Okay. Bye. Bye.","confidence":0.9902344,"words":[{"word":"if","start":0.24,"end":0.48,"confidence":0.64501953,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.0019652601331472397},{"word":"you","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.005206771194934845},{"word":"record","start":0.71999997,"end":1.04,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.004326095804572105},{"word":"your","start":1.04,"end":1.1999999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0009056814014911652},{"word":"name","start":1.1999999,"end":1.52,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.005393475294113159},{"word":"and","start":1.52,"end":1.76,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.004838526248931885},{"word":"reason","start":1.76,"end":2.1599998,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.000939495861530304},{"word":"for","start":2.1599998,"end":2.32,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.001044582575559616},{"word":"calling","start":2.32,"end":2.82,"confidence":0.99902344,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.0007324898615479469},{"word":"i'll","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0034554656594991684},{"word":"see","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.005525251850485802},{"word":"if","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.003698749002069235},{"word":"this","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0052887750789523125},{"word":"person","start":3.84,"end":4.16,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.006050528958439827},{"word":"is","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0022961916401982307},{"word":"available","start":4.3199997,"end":4.8199997,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.002243672963231802},{"word":"thanks","start":16.415,"end":16.815,"confidence":0.9777832,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.4011557102203369},{"word":"melissa","start":16.815,"end":17.315,"confidence":0.99902344,"punctuated_word":"Melissa.","sentiment":"neutral","sentiment_score":0.304584801197052},{"word":"please","start":17.695,"end":18.095001,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.15751367807388306},{"word":"stay","start":18.095001,"end":18.255001,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.14980675280094147},{"word":"on","start":18.255001,"end":18.495,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.17792019248008728},{"word":"the","start":18.495,"end":18.655,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.21427980065345764},{"word":"line","start":18.655,"end":19.155,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.1538357138633728},{"word":"hello","start":20.975,"end":21.475,"confidence":0.98999023,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.08040441572666168},{"word":"yeah","start":26.654999,"end":27.154999,"confidence":0.72436523,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.055751733481884},{"word":"yeah","start":36.1,"end":36.5,"confidence":0.9921875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.012183865532279016},{"word":"okay","start":36.5,"end":37.0,"confidence":0.98168945,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0005959942936897278},{"word":"i","start":52.894997,"end":53.214996,"confidence":0.98095703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09457207471132278},{"word":"i","start":53.214996,"end":53.375,"confidence":0.4453125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14225837588310242},{"word":"paid","start":53.375,"end":53.695,"confidence":0.99609375,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.11158617585897446},{"word":"that","start":53.695,"end":54.015,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.13145433366298676},{"word":"one","start":54.015,"end":54.515,"confidence":0.98535156,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.14761357009410858},{"word":"i","start":57.06,"end":57.300003,"confidence":0.9291992,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24517479538917544},{"word":"already","start":57.300003,"end":57.780003,"confidence":0.9980469,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.21331357955932617},{"word":"paid","start":57.780003,"end":58.100002,"confidence":0.9980469,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.1638772189617157},{"word":"it","start":58.100002,"end":58.600002,"confidence":0.98168945,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.1681618690490723},{"word":"yeah","start":63.940002,"end":64.44,"confidence":0.97802734,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.013153910636901855},{"word":"last","start":69.695,"end":70.015,"confidence":0.97509766,"punctuated_word":"Last","sentiment":"neutral","sentiment_score":-0.01355249248445034},{"word":"week","start":70.015,"end":70.255005,"confidence":0.8405762,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":-0.01697700098156929},{"word":"last","start":70.255005,"end":70.655,"confidence":0.9921875,"punctuated_word":"Last","sentiment":"neutral","sentiment_score":-0.023913390934467316},{"word":"week","start":70.655,"end":70.975,"confidence":0.98657227,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":-0.029890799894928932},{"word":"i","start":70.975,"end":71.135,"confidence":0.7080078,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08032568544149399},{"word":"i","start":71.135,"end":71.295,"confidence":0.4177246,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0935492292046547},{"word":"don't","start":71.295,"end":71.535,"confidence":0.984375,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.08209933340549469},{"word":"know","start":71.535,"end":71.695,"confidence":0.87353516,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.09286388754844666},{"word":"two","start":71.695,"end":71.935005,"confidence":0.87768555,"punctuated_word":"Two,","sentiment":"neutral","sentiment_score":-0.05673059821128845},{"word":"three","start":71.935005,"end":72.095,"confidence":0.99902344,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.04770878329873085},{"word":"days","start":72.095,"end":72.335,"confidence":0.9902344,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.03066139481961727},{"word":"ago","start":72.335,"end":72.575005,"confidence":0.99902344,"punctuated_word":"ago","sentiment":"neutral","sentiment_score":-0.023260489106178284},{"word":"last","start":72.575005,"end":72.895004,"confidence":0.36328125,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.024037908762693405},{"word":"week","start":72.895004,"end":73.395004,"confidence":0.98999023,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":-0.032473813742399216},{"word":"where","start":80.735,"end":80.975006,"confidence":0.46850586,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.027826258912682533},{"word":"i","start":80.975006,"end":81.055,"confidence":0.65185547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.025135155767202377},{"word":"have","start":81.055,"end":81.295,"confidence":0.9760742,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.02797861211001873},{"word":"to","start":81.295,"end":81.535,"confidence":0.8964844,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.031931184232234955},{"word":"send","start":81.535,"end":82.035,"confidence":0.57592773,"punctuated_word":"send?","sentiment":"neutral","sentiment_score":-0.03885728865861893},{"word":"do","start":83.590004,"end":83.67,"confidence":0.21020508,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.04254855588078499},{"word":"you","start":83.67,"end":83.75,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.035075731575489044},{"word":"look","start":83.75,"end":84.15,"confidence":0.6536865,"punctuated_word":"look?","sentiment":"neutral","sentiment_score":-0.03289540112018585},{"word":"i'm","start":84.15,"end":84.47,"confidence":0.8005371,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06385822594165802},{"word":"i'm","start":84.47,"end":84.630005,"confidence":0.9794922,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06087397783994675},{"word":"at","start":84.87,"end":85.03001,"confidence":0.9951172,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.06644518673419952},{"word":"the","start":85.03001,"end":85.19,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07055926322937012},{"word":"moment","start":85.19,"end":85.51,"confidence":0.9526367,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.07828059792518616},{"word":"i'm","start":85.51,"end":85.670006,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.08286441117525101},{"word":"at","start":85.670006,"end":85.83,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.07867492735385895},{"word":"work","start":85.83,"end":86.15,"confidence":0.9321289,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.06695865839719772},{"word":"send","start":86.15,"end":86.47,"confidence":0.8286133,"punctuated_word":"Send","sentiment":"neutral","sentiment_score":-0.06141519173979759},{"word":"me","start":86.47,"end":86.71001,"confidence":0.8852539,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.05075869336724281},{"word":"a","start":86.71001,"end":86.950005,"confidence":0.17956543,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.030636942014098167},{"word":"email","start":86.950005,"end":87.43,"confidence":0.8605957,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.047256484627723694},{"word":"i","start":87.43,"end":87.590004,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09094617515802383},{"word":"have","start":87.590004,"end":87.75,"confidence":0.9819336,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.08130096644163132},{"word":"to","start":87.75,"end":87.83,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.072837233543396},{"word":"do","start":87.83,"end":87.990005,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.06153981760144234},{"word":"it","start":87.990005,"end":88.15,"confidence":0.74072266,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04007452726364136},{"word":"at","start":88.15,"end":88.310005,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.07057127356529236},{"word":"home","start":88.310005,"end":88.810005,"confidence":0.8864746,"punctuated_word":"home.","sentiment":"neutral","sentiment_score":-0.049573078751564026},{"word":"you","start":90.23,"end":90.310005,"confidence":0.9291992,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.033122316002845764},{"word":"know","start":90.310005,"end":90.810005,"confidence":0.94921875,"punctuated_word":"know?","sentiment":"neutral","sentiment_score":-0.020814217627048492},{"word":"i","start":94.71001,"end":94.87,"confidence":0.9614258,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1277567893266678},{"word":"paid","start":94.87,"end":95.350006,"confidence":0.74658203,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.0979294553399086},{"word":"i","start":95.350006,"end":95.51,"confidence":0.9873047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02281806990504265},{"word":"paid","start":95.51,"end":95.75,"confidence":0.9970703,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.04197316616773605},{"word":"the","start":95.75,"end":95.990005,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.037211257964372635},{"word":"email","start":95.990005,"end":96.310005,"confidence":0.8491211,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.02671148255467415},{"word":"i","start":96.310005,"end":96.55,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.036954063922166824},{"word":"paid","start":96.55,"end":96.87,"confidence":0.99609375,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.047943614423274994},{"word":"the","start":96.87,"end":97.11,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.053002871572971344},{"word":"bill","start":97.11,"end":97.545,"confidence":0.9951172,"punctuated_word":"bill.","sentiment":"neutral","sentiment_score":0.03290650621056557},{"word":"that's","start":98.025,"end":98.265,"confidence":0.9916992,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.04091836512088776},{"word":"it","start":98.265,"end":98.765,"confidence":0.98706055,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.030875831842422485},{"word":"yes","start":100.825,"end":101.325,"confidence":0.98999023,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03661738336086273},{"word":"yes","start":101.384995,"end":101.884995,"confidence":0.99902344,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04522830992937088},{"word":"yes","start":102.424995,"end":102.924995,"confidence":0.99609375,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.039108600467443466},{"word":"i","start":110.81,"end":110.97,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06918658316135406},{"word":"don't","start":110.97,"end":111.29,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.11762775480747224},{"word":"have","start":111.29,"end":111.45,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.12490996718406676},{"word":"it","start":111.45,"end":111.61,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.12005823850631714},{"word":"now","start":111.61,"end":111.85,"confidence":0.9921875,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.1474742591381073},{"word":"i'm","start":111.85,"end":112.09,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06886011362075806},{"word":"i'm","start":112.09,"end":112.329994,"confidence":0.9812012,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05105133354663849},{"word":"at","start":112.329994,"end":112.57,"confidence":0.9980469,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.06650762259960175},{"word":"work","start":112.57,"end":112.89,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.059658460319042206},{"word":"now","start":112.89,"end":113.13,"confidence":0.970459,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.05349475517868996},{"word":"i'm","start":113.13,"end":113.29,"confidence":0.9904785,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.01689343899488449},{"word":"mechanic","start":113.29,"end":113.77,"confidence":0.8327637,"punctuated_word":"mechanic.","sentiment":"neutral","sentiment_score":-0.02261202409863472},{"word":"i'm","start":113.77,"end":113.93,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.02484985813498497},{"word":"fixing","start":113.93,"end":114.329994,"confidence":0.9970703,"punctuated_word":"fixing","sentiment":"neutral","sentiment_score":-0.018353654071688652},{"word":"car","start":114.329994,"end":114.57,"confidence":0.9682617,"punctuated_word":"car.","sentiment":"neutral","sentiment_score":-0.026891857385635376},{"word":"i","start":114.57,"end":114.729996,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.030690185725688934},{"word":"can","start":114.729996,"end":114.97,"confidence":0.9277344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.022858357056975365},{"word":"go","start":114.97,"end":115.29,"confidence":0.8432617,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.036215923726558685},{"word":"into","start":115.29,"end":115.79,"confidence":0.5078125,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.03597330302000046},{"word":"look","start":116.009995,"end":116.25,"confidence":0.69921875,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.04213741794228554},{"word":"for","start":116.25,"end":116.49,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04112894460558891},{"word":"it","start":116.49,"end":116.57,"confidence":0.97436523,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.0497780442237854},{"word":"you","start":116.57,"end":116.729996,"confidence":0.9970703,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.03824133053421974},{"word":"know","start":116.729996,"end":116.89,"confidence":0.75561523,"punctuated_word":"know?","sentiment":"neutral","sentiment_score":-0.0376771092414856},{"word":"i","start":116.89,"end":116.97,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05943549424409866},{"word":"have","start":116.97,"end":117.13,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0516132116317749},{"word":"to","start":117.13,"end":117.21,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05915471166372299},{"word":"do","start":117.21,"end":117.369995,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.054403237998485565},{"word":"it","start":117.369995,"end":117.53,"confidence":0.99316406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.033886320888996124},{"word":"at","start":117.53,"end":117.689995,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.04023854807019234},{"word":"home","start":117.689995,"end":117.93,"confidence":0.9980469,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.03856094181537628},{"word":"if","start":117.93,"end":118.17,"confidence":0.9741211,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03721584752202034},{"word":"you","start":118.17,"end":118.25,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.024861963465809826},{"word":"want","start":118.25,"end":118.49,"confidence":0.8618164,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.02845348045229912},{"word":"it","start":118.49,"end":118.99,"confidence":0.7807617,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.03129396587610245},{"word":"but","start":119.049995,"end":119.45,"confidence":0.73291016,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.013753794133663176},{"word":"i","start":119.45,"end":119.689995,"confidence":0.90722656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07582958042621613},{"word":"did","start":119.689995,"end":119.85,"confidence":0.71240234,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.08807478845119476},{"word":"it","start":119.85,"end":120.35,"confidence":0.94799805,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.08826106041669846},{"word":"no","start":128.44499,"end":128.765,"confidence":0.79663086,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.10950200259685516},{"word":"but","start":128.765,"end":128.925,"confidence":0.9248047,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.09038803726434708},{"word":"but","start":128.925,"end":129.165,"confidence":0.94189453,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.12038914859294891},{"word":"this","start":129.165,"end":129.245,"confidence":0.97802734,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.199035182595253},{"word":"is","start":129.245,"end":129.405,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.13674084842205048},{"word":"i","start":130.285,"end":130.44499,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06496518850326538},{"word":"know","start":130.44499,"end":130.685,"confidence":0.93359375,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.0529758557677269},{"word":"i","start":130.685,"end":130.845,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.044953711330890656},{"word":"know","start":130.845,"end":131.08499,"confidence":0.93603516,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.044356442987918854},{"word":"but","start":131.08499,"end":131.325,"confidence":0.9970703,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.04256821051239967},{"word":"i","start":131.325,"end":131.485,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03965143859386444},{"word":"paid","start":131.485,"end":131.72499,"confidence":0.7602539,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.0028996318578720093},{"word":"the","start":131.72499,"end":131.885,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0035756081342697144},{"word":"bill","start":131.885,"end":132.125,"confidence":0.9921875,"punctuated_word":"bill.","sentiment":"neutral","sentiment_score":-0.01556607335805893},{"word":"okay","start":132.125,"end":132.44499,"confidence":0.95874023,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.011701924726366997},{"word":"from","start":132.44499,"end":132.765,"confidence":0.99902344,"punctuated_word":"From","sentiment":"neutral","sentiment_score":0.011224724352359772},{"word":"from","start":132.765,"end":133.08499,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.027358345687389377},{"word":"me","start":133.08499,"end":133.405,"confidence":0.9616699,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":0.03365432843565941},{"word":"it's","start":133.405,"end":133.565,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.05702489614486694},{"word":"finished","start":133.565,"end":134.045,"confidence":0.96655273,"punctuated_word":"finished.","sentiment":"neutral","sentiment_score":0.015396185219287872},{"word":"okay","start":134.045,"end":134.545,"confidence":0.99365234,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.0019981488585472107},{"word":"it's","start":134.605,"end":134.845,"confidence":0.85180664,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.07519713044166565},{"word":"not","start":134.845,"end":135.08499,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.13719816505908966},{"word":"my","start":135.08499,"end":135.245,"confidence":0.7285156,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.1130409762263298},{"word":"i","start":135.485,"end":135.645,"confidence":0.98828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11177542805671692},{"word":"don't","start":135.645,"end":135.885,"confidence":0.99609375,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1080726608633995},{"word":"have","start":135.885,"end":136.045,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.10106688737869264},{"word":"to","start":136.045,"end":136.205,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1656263768672943},{"word":"spend","start":136.205,"end":136.525,"confidence":0.99902344,"punctuated_word":"spend","sentiment":"neutral","sentiment_score":-0.14186589419841766},{"word":"a","start":136.525,"end":136.605,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.21730327606201172},{"word":"lot","start":136.605,"end":136.765,"confidence":1.0,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.1643478274345398},{"word":"of","start":136.765,"end":136.925,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.23827341198921204},{"word":"time","start":136.925,"end":137.165,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.1974000185728073},{"word":"to","start":137.165,"end":137.325,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.22381837666034696},{"word":"prove","start":137.325,"end":137.645,"confidence":0.99609375,"punctuated_word":"prove","sentiment":"neutral","sentiment_score":-0.17975206673145294},{"word":"i","start":137.645,"end":137.72499,"confidence":0.9667969,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08295862376689911},{"word":"paid","start":137.72499,"end":137.965,"confidence":0.9873047,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.08036702126264572},{"word":"or","start":137.965,"end":138.205,"confidence":0.9819336,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1289495825767517},{"word":"not","start":138.205,"end":138.44499,"confidence":0.99609375,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.12091729044914246},{"word":"paid","start":138.44499,"end":138.94499,"confidence":0.95092773,"punctuated_word":"paid.","sentiment":"neutral","sentiment_score":-0.13496996462345123},{"word":"i","start":139.485,"end":139.565,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03021301701664925},{"word":"paid","start":139.565,"end":139.885,"confidence":0.98535156,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.03268447518348694},{"word":"it","start":139.885,"end":140.16,"confidence":0.9716797,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.04055331647396088},{"word":"yeah","start":144.96,"end":145.2,"confidence":0.9399414,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07543551921844482},{"word":"yeah","start":145.2,"end":145.44,"confidence":0.99365234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09570832550525664},{"word":"i","start":145.44,"end":145.52,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11532317101955414},{"word":"paid","start":145.52,"end":145.76001,"confidence":0.9921875,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.14848893880844116},{"word":"it","start":145.76001,"end":146.0,"confidence":0.9482422,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.12905843555927277},{"word":"100","start":146.0,"end":146.32,"confidence":0.8676758,"punctuated_word":"100","sentiment":"neutral","sentiment_score":0.13722370564937592},{"word":"percent","start":146.32,"end":146.82,"confidence":0.9975586,"punctuated_word":"percent.","sentiment":"neutral","sentiment_score":0.09742413461208344},{"word":"you","start":147.2,"end":147.7,"confidence":0.98828125,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.09745477885007858},{"word":"you","start":148.0,"end":148.16,"confidence":0.5996094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0692700445652008},{"word":"called","start":148.16,"end":148.40001,"confidence":0.96875,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.08426791429519653},{"word":"me","start":148.40001,"end":148.64,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.05875241383910179},{"word":"and","start":148.64,"end":148.88,"confidence":0.6245117,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06282112002372742},{"word":"i","start":148.88,"end":149.04001,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04966620355844498},{"word":"paid","start":149.04001,"end":149.28,"confidence":0.9970703,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.08640831708908081},{"word":"it","start":149.28,"end":149.52,"confidence":0.99609375,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.0632983148097992},{"word":"you","start":149.52,"end":149.68001,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.02750462293624878},{"word":"you","start":149.68001,"end":149.92,"confidence":0.98828125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.016646679490804672},{"word":"called","start":149.92,"end":150.16,"confidence":0.9980469,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.03701438009738922},{"word":"me","start":150.16,"end":150.40001,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.03304477781057358},{"word":"and","start":150.40001,"end":150.56,"confidence":0.9550781,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03032637760043144},{"word":"i","start":150.56,"end":150.72,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.028134796768426895},{"word":"paid","start":150.72,"end":150.96,"confidence":0.9980469,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.04420403763651848},{"word":"it","start":150.96,"end":151.12001,"confidence":0.99658203,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.02579362131655216},{"word":"okay","start":151.12001,"end":151.62001,"confidence":0.9519043,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.006178881973028183},{"word":"no","start":156.055,"end":156.295,"confidence":0.7792969,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.07192927598953247},{"word":"worries","start":156.295,"end":156.795,"confidence":0.97998047,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.06315785646438599},{"word":"no","start":159.255,"end":159.655,"confidence":0.4802246,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.0011548101902008057},{"word":"worries","start":159.655,"end":160.155,"confidence":0.99853516,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.021879523992538452},{"word":"okay","start":160.295,"end":160.775,"confidence":0.9633789,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09585872292518616},{"word":"bye","start":160.775,"end":161.275,"confidence":0.9050293,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.17592404782772064},{"word":"bye","start":163.095,"end":163.595,"confidence":0.85302734,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.09350363910198212}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks, Melissa. Please stay on the line. Hello? Yeah.\n\nYeah. Okay. I I paid that one. I already paid it. Yeah.\n\nLast week. Last week. I I don't know. Two, three days ago last week. Where I have to send?\n\nDo you look? I'm I'm at the moment, I'm at work. Send me a email. I have to do it at home. You know?\n\nI paid I paid the email. I paid the bill. That's it. Yes. Yes.\n\nYes. I don't have it now. I'm I'm at work now. I'm mechanic. I'm fixing car.\n\nI can go into look for it. You know? I have to do it at home if you want it. But I did it. No.\n\nBut but this is I know. I know. But I paid the bill. Okay? From from me, it's finished.\n\nOkay? It's not my I don't have to spend a lot of time to prove I paid or not paid. I paid it. Yeah. Yeah.\n\nI paid it 100 percent. You you called me and I paid it. You you called me and I paid it. Okay? No worries.\n\nNo worries. Okay. Bye. Bye.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.0006681826198473573},{"text":"Thanks, Melissa.","start":16.415,"end":17.315,"sentiment":"positive","sentiment_score":0.35287025570869446},{"text":"Please stay on the line.","start":17.695,"end":19.155,"sentiment":"neutral","sentiment_score":0.17067122757434844},{"text":"Hello?","start":20.975,"end":21.475,"sentiment":"neutral","sentiment_score":0.08040441572666168},{"text":"Yeah.","start":26.654999,"end":27.154999,"sentiment":"neutral","sentiment_score":0.055751733481884}],"sentiment":"neutral","sentiment_score":0.06823774881660938,"num_words":25,"start":0.24,"end":27.154999},{"sentences":[{"text":"Yeah.","start":36.1,"end":36.5,"sentiment":"neutral","sentiment_score":-0.012183865532279016},{"text":"Okay.","start":36.5,"end":37.0,"sentiment":"neutral","sentiment_score":-0.0005959942936897278},{"text":"I I paid that one.","start":52.894997,"end":54.515,"sentiment":"neutral","sentiment_score":-0.125496906042099},{"text":"I already paid it.","start":57.06,"end":58.600002,"sentiment":"neutral","sentiment_score":-0.1976318657398224},{"text":"Yeah.","start":63.940002,"end":64.44,"sentiment":"neutral","sentiment_score":0.013153910636901855}],"sentiment":"neutral","sentiment_score":-0.11813649519657095,"num_words":12,"start":36.1,"end":64.44},{"sentences":[{"text":"Last week.","start":69.695,"end":70.255005,"sentiment":"neutral","sentiment_score":-0.015264746733009815},{"text":"Last week.","start":70.255005,"end":70.975,"sentiment":"neutral","sentiment_score":-0.026902095414698124},{"text":"I I don't know.","start":70.975,"end":71.695,"sentiment":"neutral","sentiment_score":-0.0872095339000225},{"text":"Two, three days ago last week.","start":71.695,"end":73.395004,"sentiment":"neutral","sentiment_score":-0.03581216465681791},{"text":"Where I have to send?","start":80.735,"end":82.035,"sentiment":"neutral","sentiment_score":-0.030345699936151504}],"sentiment":"neutral","sentiment_score":-0.04209333197458794,"num_words":19,"start":69.695,"end":82.035},{"sentences":[{"text":"Do you look?","start":83.590004,"end":84.15,"sentiment":"neutral","sentiment_score":-0.0368398961921533},{"text":"I'm I'm at the moment, I'm at work.","start":84.15,"end":86.15,"sentiment":"neutral","sentiment_score":-0.07106440607458353},{"text":"Send me a email.","start":86.15,"end":87.43,"sentiment":"neutral","sentiment_score":-0.04751682793721557},{"text":"I have to do it at home.","start":87.43,"end":88.810005,"sentiment":"neutral","sentiment_score":-0.06669186747499875},{"text":"You know?","start":90.23,"end":90.810005,"sentiment":"neutral","sentiment_score":-0.02696826681494713}],"sentiment":"neutral","sentiment_score":-0.057911743953203164,"num_words":24,"start":83.590004,"end":90.810005},{"sentences":[{"text":"I paid I paid the email.","start":94.71001,"end":96.310005,"sentiment":"neutral","sentiment_score":-0.016162044679125156},{"text":"I paid the bill.","start":96.310005,"end":97.545,"sentiment":"neutral","sentiment_score":0.04270176403224468},{"text":"That's it.","start":98.025,"end":98.765,"sentiment":"neutral","sentiment_score":0.03589709848165512},{"text":"Yes.","start":100.825,"end":101.325,"sentiment":"neutral","sentiment_score":0.03661738336086273},{"text":"Yes.","start":101.384995,"end":101.884995,"sentiment":"neutral","sentiment_score":0.04522830992937088}],"sentiment":"neutral","sentiment_score":0.016248191307697977,"num_words":14,"start":94.71001,"end":101.884995},{"sentences":[{"text":"Yes.","start":102.424995,"end":102.924995,"sentiment":"neutral","sentiment_score":0.039108600467443466},{"text":"I don't have it now.","start":110.81,"end":111.85,"sentiment":"neutral","sentiment_score":-0.1158513605594635},{"text":"I'm I'm at work now.","start":111.85,"end":113.13,"sentiment":"neutral","sentiment_score":-0.05991445705294609},{"text":"I'm mechanic.","start":113.13,"end":113.77,"sentiment":"neutral","sentiment_score":-0.019752731546759605},{"text":"I'm fixing car.","start":113.77,"end":114.57,"sentiment":"neutral","sentiment_score":-0.023365123197436333}],"sentiment":"neutral","sentiment_score":-0.059332582517527044,"num_words":16,"start":102.424995,"end":114.57},{"sentences":[{"text":"I can go into look for it.","start":114.57,"end":116.57,"sentiment":"neutral","sentiment_score":-0.03696888232869761},{"text":"You know?","start":116.57,"end":116.89,"sentiment":"neutral","sentiment_score":-0.03795921988785267},{"text":"I have to do it at home if you want it.","start":116.89,"end":118.99,"sentiment":"neutral","sentiment_score":-0.0417379748753526},{"text":"But I did it.","start":119.049995,"end":120.35,"sentiment":"neutral","sentiment_score":0.06647980585694313},{"text":"No.","start":128.44499,"end":128.765,"sentiment":"neutral","sentiment_score":-0.10950200259685516}],"sentiment":"neutral","sentiment_score":-0.025496044754981996,"num_words":25,"start":114.57,"end":128.765},{"sentences":[{"text":"But but this is I know.","start":128.765,"end":130.685,"sentiment":"neutral","sentiment_score":-0.11074904352426529},{"text":"I know.","start":130.685,"end":131.08499,"sentiment":"neutral","sentiment_score":-0.044655077159404755},{"text":"But I paid the bill.","start":131.08499,"end":132.125,"sentiment":"neutral","sentiment_score":-0.019421949237585067},{"text":"Okay?","start":132.125,"end":132.44499,"sentiment":"neutral","sentiment_score":0.011701924726366997},{"text":"From from me, it's finished.","start":132.44499,"end":134.045,"sentiment":"neutral","sentiment_score":0.028931695967912674}],"sentiment":"neutral","sentiment_score":-0.03655546089928401,"num_words":19,"start":128.765,"end":134.045},{"sentences":[{"text":"Okay?","start":134.045,"end":134.545,"sentiment":"neutral","sentiment_score":0.0019981488585472107},{"text":"It's not my I don't have to spend a lot of time to prove I paid or not paid.","start":134.605,"end":138.94499,"sentiment":"neutral","sentiment_score":-0.14331057785372986},{"text":"I paid it.","start":139.485,"end":140.16,"sentiment":"neutral","sentiment_score":-0.034483602891365685},{"text":"Yeah.","start":144.96,"end":145.2,"sentiment":"neutral","sentiment_score":0.07543551921844482},{"text":"Yeah.","start":145.2,"end":145.44,"sentiment":"neutral","sentiment_score":0.09570832550525664}],"sentiment":"neutral","sentiment_score":-0.10612839177250862,"num_words":25,"start":134.045,"end":145.44},{"sentences":[{"text":"I paid it 100 percent.","start":145.44,"end":146.82,"sentiment":"neutral","sentiment_score":0.12550367712974547},{"text":"You you called me and I paid it.","start":147.2,"end":149.52,"sentiment":"neutral","sentiment_score":0.07149238837882876},{"text":"You you called me and I paid it.","start":149.52,"end":151.12001,"sentiment":"neutral","sentiment_score":0.030333661707118154},{"text":"Okay?","start":151.12001,"end":151.62001,"sentiment":"neutral","sentiment_score":0.006178881973028183},{"text":"No worries.","start":156.055,"end":156.795,"sentiment":"neutral","sentiment_score":-0.06754356622695923}],"sentiment":"neutral","sentiment_score":0.05471743899397552,"num_words":24,"start":145.44,"end":156.795},{"sentences":[{"text":"No worries.","start":159.255,"end":160.155,"sentiment":"neutral","sentiment_score":0.010362356901168823},{"text":"Okay.","start":160.295,"end":160.775,"sentiment":"neutral","sentiment_score":0.09585872292518616},{"text":"Bye.","start":160.775,"end":161.275,"sentiment":"neutral","sentiment_score":0.17592404782772064},{"text":"Bye.","start":163.095,"end":163.595,"sentiment":"neutral","sentiment_score":0.09350363910198212}],"sentiment":"neutral","sentiment_score":0.07720222473144531,"num_words":5,"start":159.255,"end":163.595}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: This is Melissa from Airtel accounts. Pending invoice.\n\nChannel 1: Thanks, Melissa. Please stay on the line. Hello?\n\nChannel 0: Hi. Good morning. This is Melissa from Airtel accounts. Now, there,\n\nChannel 1: Yeah.\n\nChannel 0: I'm just following up with the NDC payment. As you mentioned last Friday, I'll send you an email, and then you will settle it. I've\n\nChannel 1: Yeah.\n\nChannel 0: already\n\nChannel 1: Okay.\n\nChannel 0: sent you the email. I'm just wanting to ask for your cooperation because I don't want your service to be interrupted because Linham Network is already looking for this payment, the NDC of $330.\n\nChannel 1: I I paid that one.\n\nChannel 0: I'm sorry?\n\nChannel 1: I already paid it.\n\nChannel 0: Oh, that's great to hear. How did you pay? Did you pay via BPAY?\n\nChannel 1: Yeah.\n\nChannel 0: Alright. When did you pay out? In that way, I could\n\nChannel 1: Last\n\nChannel 0: have this\n\nChannel 1: week. Last\n\nChannel 0: notated.\n\nChannel 1: week. I I don't know. Two, three days ago last week.\n\nChannel 0: Alright. And if you do have a time, please send us the proof of payment. In that way, we could fast track. Because\n\nChannel 1: Where\n\nChannel 0: as\n\nChannel 1: I\n\nChannel 0: of\n\nChannel 1: have\n\nChannel 0: today,\n\nChannel 1: to send?\n\nChannel 0: I\n\nChannel 1: Do you look?\n\nChannel 0: sent you\n\nChannel 1: I'm\n\nChannel 0: the\n\nChannel 1: I'm at the moment, I'm at work. Send me a email. I have to do it at home.\n\nChannel 0: okay.\n\nChannel 1: You know?\n\nChannel 0: I just wanted to clarify. You said you send it. Right? Or you\n\nChannel 1: I\n\nChannel 0: have\n\nChannel 1: paid\n\nChannel 0: not?\n\nChannel 1: I paid the email. I paid the bill. That's it.\n\nChannel 0: The 3 the $330\n\nChannel 1: Yes.\n\nChannel 0: NDC\n\nChannel 1: Yes. Yes.\n\nChannel 0: last week. Do you have the exact date? Because we really need that to our\n\nChannel 1: I\n\nChannel 0: documentation.\n\nChannel 1: don't have it now. I'm I'm at work now. I'm mechanic. I'm fixing car. I can go into look for it.\n\nYou know? I have to do it at home if you want it. But\n\nChannel 0: Alright.\n\nChannel 1: I did\n\nChannel 0: Sure.\n\nChannel 1: it.\n\nChannel 0: Sure. Sure. I I understand. So once you get home, please response to our email and send us the screenshot of proof. In that way, we can fast\n\nChannel 1: No.\n\nChannel 0: track\n\nChannel 1: But\n\nChannel 0: because\n\nChannel 1: but\n\nChannel 0: we\n\nChannel 1: this\n\nChannel 0: haven't\n\nChannel 1: is\n\nChannel 0: received the payment.\n\nChannel 1: I know. I know. But I paid the bill. Okay? From from me, it's finished.\n\nOkay? It's not my I don't have to spend a lot of time to prove I paid or not paid. I paid it.\n\nChannel 0: Okay. Alright. I have that noted that you paid it via BePay last week.\n\nChannel 1: Yeah. Yeah. I paid it 100\n\nChannel 0: Okay.\n\nChannel 1: percent. You\n\nChannel 0: Sure.\n\nChannel 1: you\n\nChannel 0: I\n\nChannel 1: called\n\nChannel 0: will\n\nChannel 1: me and I paid it. You you called me and I paid it. Okay?\n\nChannel 0: I will No. No. No. No. Since the war, I appreciate your time.\n\nI will have\n\nChannel 1: No\n\nChannel 0: this\n\nChannel 1: worries.\n\nChannel 0: notated and then wait for the payment to be posted.\n\nChannel 1: No\n\nChannel 0: Okay?\n\nChannel 1: worries. Okay. Bye.\n\nChannel 0: This this is have a good one. Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.0006681826198473573}],"sentiment":"neutral","sentiment_score":0.0006681826198473573,"channel":1,"num_words":16,"start":0.24,"end":4.8199997},{"sentences":[{"text":"This is Melissa from Airtel accounts.","start":5.44,"end":8.1,"sentiment":"neutral","sentiment_score":0.017926867119967937},{"text":"Pending invoice.","start":8.639999,"end":9.7,"sentiment":"neutral","sentiment_score":-0.0035995999351143837}],"sentiment":"neutral","sentiment_score":0.012545250356197357,"channel":0,"num_words":8,"start":5.44,"end":9.7},{"sentences":[{"text":"Thanks, Melissa.","start":16.415,"end":17.315,"sentiment":"positive","sentiment_score":0.35287025570869446},{"text":"Please stay on the line.","start":17.695,"end":19.155,"sentiment":"neutral","sentiment_score":0.17067122757434844},{"text":"Hello?","start":20.975,"end":21.475,"sentiment":"neutral","sentiment_score":0.08040441572666168}],"sentiment":"neutral","sentiment_score":0.2049376331269741,"channel":1,"num_words":8,"start":16.415,"end":21.475},{"sentences":[{"text":"Hi.","start":22.545,"end":22.865,"sentiment":"neutral","sentiment_score":0.1548684686422348},{"text":"Good morning.","start":22.865,"end":23.605,"sentiment":"neutral","sentiment_score":0.30443331599235535},{"text":"This is Melissa from Airtel accounts.","start":23.744999,"end":26.165,"sentiment":"neutral","sentiment_score":0.13779396563768387},{"text":"Now, there,","start":26.384998,"end":26.865,"sentiment":"neutral","sentiment_score":0.05186219699680805}],"sentiment":"neutral","sentiment_score":0.1540202989496968,"channel":0,"num_words":11,"start":22.545,"end":26.865},{"sentences":[{"text":"Yeah.","start":26.654999,"end":27.154999,"sentiment":"neutral","sentiment_score":0.055751733481884}],"sentiment":"neutral","sentiment_score":0.055751733481884,"channel":1,"num_words":1,"start":26.654999,"end":27.154999},{"sentences":[{"text":"I'm just following up with the NDC payment.","start":26.865,"end":29.92,"sentiment":"neutral","sentiment_score":0.038054455537348986},{"text":"As you mentioned last Friday, I'll send you an email, and then you will settle it.","start":30.380001,"end":35.04,"sentiment":"neutral","sentiment_score":0.03500541334506124},{"text":"I've","start":35.98,"end":36.22,"sentiment":"neutral","sentiment_score":-0.004642297513782978}],"sentiment":"neutral","sentiment_score":0.03439519841223955,"channel":0,"num_words":25,"start":26.865,"end":36.22},{"sentences":[{"text":"Yeah.","start":36.1,"end":36.5,"sentiment":"neutral","sentiment_score":-0.012183865532279016}],"sentiment":"neutral","sentiment_score":-0.012183865532279016,"channel":1,"num_words":1,"start":36.1,"end":36.5},{"sentences":[{"text":"already","start":36.22,"end":36.7,"sentiment":"neutral","sentiment_score":-0.011613363400101662}],"sentiment":"neutral","sentiment_score":-0.011613363400101662,"channel":0,"num_words":1,"start":36.22,"end":36.7},{"sentences":[{"text":"Okay.","start":36.5,"end":37.0,"sentiment":"neutral","sentiment_score":-0.0005959942936897278}],"sentiment":"neutral","sentiment_score":-0.0005959942936897278,"channel":1,"num_words":1,"start":36.5,"end":37.0},{"sentences":[{"text":"sent you the email.","start":36.7,"end":38.0,"sentiment":"neutral","sentiment_score":-0.013006842229515314},{"text":"I'm just wanting to ask for your cooperation because I don't want your service to be interrupted because Linham Network is already looking for this payment, the NDC of $330.","start":38.46,"end":53.155,"sentiment":"neutral","sentiment_score":-0.09851005549232165}],"sentiment":"neutral","sentiment_score":-0.0884508539319915,"channel":0,"num_words":34,"start":36.7,"end":53.155},{"sentences":[{"text":"I I paid that one.","start":52.894997,"end":54.515,"sentiment":"neutral","sentiment_score":-0.125496906042099}],"sentiment":"neutral","sentiment_score":-0.125496906042099,"channel":1,"num_words":5,"start":52.894997,"end":54.515},{"sentences":[{"text":"I'm sorry?","start":55.82,"end":56.56,"sentiment":"neutral","sentiment_score":-0.20490501821041107}],"sentiment":"neutral","sentiment_score":-0.20490501821041107,"channel":0,"num_words":2,"start":55.82,"end":56.56},{"sentences":[{"text":"I already paid it.","start":57.06,"end":58.600002,"sentiment":"neutral","sentiment_score":-0.1976318657398224}],"sentiment":"neutral","sentiment_score":-0.1976318657398224,"channel":1,"num_words":4,"start":57.06,"end":58.600002},{"sentences":[{"text":"Oh, that's great to hear.","start":59.1,"end":60.22,"sentiment":"positive","sentiment_score":0.3621928572654724},{"text":"How did you pay?","start":60.22,"end":60.94,"sentiment":"neutral","sentiment_score":0.03324098140001297},{"text":"Did you pay via BPAY?","start":60.94,"end":62.72,"sentiment":"neutral","sentiment_score":-0.003783060610294342}],"sentiment":"neutral","sentiment_score":0.1375009220625673,"channel":0,"num_words":14,"start":59.1,"end":62.72},{"sentences":[{"text":"Yeah.","start":63.940002,"end":64.44,"sentiment":"neutral","sentiment_score":0.013153910636901855}],"sentiment":"neutral","sentiment_score":0.013153910636901855,"channel":1,"num_words":1,"start":63.940002,"end":64.44},{"sentences":[{"text":"Alright.","start":66.06,"end":66.56,"sentiment":"neutral","sentiment_score":0.02445998787879944},{"text":"When did you pay out?","start":67.725,"end":68.84499,"sentiment":"neutral","sentiment_score":0.008323748409748078},{"text":"In that way, I could","start":68.84499,"end":69.725,"sentiment":"neutral","sentiment_score":0.0031404826790094376}],"sentiment":"neutral","sentiment_score":0.007434649392962456,"channel":0,"num_words":11,"start":66.06,"end":69.725},{"sentences":[{"text":"Last","start":69.695,"end":70.015,"sentiment":"neutral","sentiment_score":-0.01355249248445034}],"sentiment":"neutral","sentiment_score":-0.01355249248445034,"channel":1,"num_words":1,"start":69.695,"end":70.015},{"sentences":[{"text":"have this","start":69.725,"end":70.284996,"sentiment":"neutral","sentiment_score":-0.014126470312476158}],"sentiment":"neutral","sentiment_score":-0.014126470312476158,"channel":0,"num_words":2,"start":69.725,"end":70.284996},{"sentences":[{"text":"week.","start":70.015,"end":70.255005,"sentiment":"neutral","sentiment_score":-0.01697700098156929},{"text":"Last","start":70.255005,"end":70.655,"sentiment":"neutral","sentiment_score":-0.023913390934467316}],"sentiment":"neutral","sentiment_score":-0.020445195958018303,"channel":1,"num_words":2,"start":70.015,"end":70.655},{"sentences":[{"text":"notated.","start":70.284996,"end":70.784996,"sentiment":"neutral","sentiment_score":-0.022855138406157497}],"sentiment":"neutral","sentiment_score":-0.022855138406157497,"channel":0,"num_words":1,"start":70.284996,"end":70.784996},{"sentences":[{"text":"week.","start":70.655,"end":70.975,"sentiment":"neutral","sentiment_score":-0.029890799894928932},{"text":"I I don't know.","start":70.975,"end":71.695,"sentiment":"neutral","sentiment_score":-0.0872095339000225},{"text":"Two, three days ago last week.","start":71.695,"end":73.395004,"sentiment":"neutral","sentiment_score":-0.03581216465681791}],"sentiment":"neutral","sentiment_score":-0.05396381122144786,"channel":1,"num_words":11,"start":70.655,"end":73.395004},{"sentences":[{"text":"Alright.","start":74.445,"end":74.924995,"sentiment":"neutral","sentiment_score":0.041389402002096176},{"text":"And if you do have a time, please send us the proof of payment.","start":74.924995,"end":78.765,"sentiment":"neutral","sentiment_score":0.03768597769417933},{"text":"In that way, we could fast track.","start":78.765,"end":80.524994,"sentiment":"neutral","sentiment_score":0.07578554962362562},{"text":"Because","start":80.524994,"end":80.845,"sentiment":"neutral","sentiment_score":-0.021399985998868946}],"sentiment":"neutral","sentiment_score":0.046873563090744225,"channel":0,"num_words":23,"start":74.445,"end":80.845},{"sentences":[{"text":"Where","start":80.735,"end":80.975006,"sentiment":"neutral","sentiment_score":-0.027826258912682533}],"sentiment":"neutral","sentiment_score":-0.027826258912682533,"channel":1,"num_words":1,"start":80.735,"end":80.975006},{"sentences":[{"text":"as","start":80.845,"end":81.005,"sentiment":"neutral","sentiment_score":-0.026644261553883553}],"sentiment":"neutral","sentiment_score":-0.026644261553883553,"channel":0,"num_words":1,"start":80.845,"end":81.005},{"sentences":[{"text":"I","start":80.975006,"end":81.055,"sentiment":"neutral","sentiment_score":-0.025135155767202377}],"sentiment":"neutral","sentiment_score":-0.025135155767202377,"channel":1,"num_words":1,"start":80.975006,"end":81.055},{"sentences":[{"text":"of","start":81.005,"end":81.244995,"sentiment":"neutral","sentiment_score":-0.026942074298858643}],"sentiment":"neutral","sentiment_score":-0.026942074298858643,"channel":0,"num_words":1,"start":81.005,"end":81.244995},{"sentences":[{"text":"have","start":81.055,"end":81.295,"sentiment":"neutral","sentiment_score":-0.02797861211001873}],"sentiment":"neutral","sentiment_score":-0.02797861211001873,"channel":1,"num_words":1,"start":81.055,"end":81.295},{"sentences":[{"text":"today,","start":81.244995,"end":81.744995,"sentiment":"neutral","sentiment_score":-0.03963470086455345}],"sentiment":"neutral","sentiment_score":-0.03963470086455345,"channel":0,"num_words":1,"start":81.244995,"end":81.744995},{"sentences":[{"text":"to send?","start":81.295,"end":82.035,"sentiment":"neutral","sentiment_score":-0.03539423644542694}],"sentiment":"neutral","sentiment_score":-0.03539423644542694,"channel":1,"num_words":2,"start":81.295,"end":82.035},{"sentences":[{"text":"I","start":83.549995,"end":83.869995,"sentiment":"neutral","sentiment_score":-0.03749072551727295}],"sentiment":"neutral","sentiment_score":-0.03749072551727295,"channel":0,"num_words":1,"start":83.549995,"end":83.869995},{"sentences":[{"text":"Do you look?","start":83.590004,"end":84.15,"sentiment":"neutral","sentiment_score":-0.0368398961921533}],"sentiment":"neutral","sentiment_score":-0.0368398961921533,"channel":1,"num_words":3,"start":83.590004,"end":84.15},{"sentences":[{"text":"sent you","start":83.869995,"end":84.27,"sentiment":"neutral","sentiment_score":-0.05754883587360382}],"sentiment":"neutral","sentiment_score":-0.05754883587360382,"channel":0,"num_words":2,"start":83.869995,"end":84.27},{"sentences":[{"text":"I'm","start":84.15,"end":84.47,"sentiment":"neutral","sentiment_score":-0.06385822594165802}],"sentiment":"neutral","sentiment_score":-0.06385822594165802,"channel":1,"num_words":1,"start":84.15,"end":84.47},{"sentences":[{"text":"the","start":84.27,"end":84.77,"sentiment":"neutral","sentiment_score":-0.08264534175395966}],"sentiment":"neutral","sentiment_score":-0.08264534175395966,"channel":0,"num_words":1,"start":84.27,"end":84.77},{"sentences":[{"text":"I'm at the moment, I'm at work.","start":84.47,"end":86.15,"sentiment":"neutral","sentiment_score":-0.07209386037928718},{"text":"Send me a email.","start":86.15,"end":87.43,"sentiment":"neutral","sentiment_score":-0.04751682793721557},{"text":"I have to do it at home.","start":87.43,"end":88.810005,"sentiment":"neutral","sentiment_score":-0.06669186747499875}],"sentiment":"neutral","sentiment_score":-0.06453152259604798,"channel":1,"num_words":18,"start":84.47,"end":88.810005},{"sentences":[{"text":"okay.","start":90.10999,"end":90.509995,"sentiment":"neutral","sentiment_score":-0.010272692888975143}],"sentiment":"neutral","sentiment_score":-0.010272692888975143,"channel":0,"num_words":1,"start":90.10999,"end":90.509995},{"sentences":[{"text":"You know?","start":90.23,"end":90.810005,"sentiment":"neutral","sentiment_score":-0.02696826681494713}],"sentiment":"neutral","sentiment_score":-0.02696826681494713,"channel":1,"num_words":2,"start":90.23,"end":90.810005},{"sentences":[{"text":"I just wanted to clarify.","start":90.509995,"end":91.96999,"sentiment":"neutral","sentiment_score":-0.04625870510935783},{"text":"You said you send it.","start":92.42999,"end":93.63,"sentiment":"neutral","sentiment_score":-0.08120557069778442},{"text":"Right?","start":93.63,"end":94.13,"sentiment":"neutral","sentiment_score":-0.08188571035861969},{"text":"Or you","start":94.35,"end":94.829994,"sentiment":"neutral","sentiment_score":-0.12551570311188698}],"sentiment":"neutral","sentiment_score":-0.07463373043216191,"channel":0,"num_words":13,"start":90.509995,"end":94.829994},{"sentences":[{"text":"I","start":94.71001,"end":94.87,"sentiment":"neutral","sentiment_score":-0.1277567893266678}],"sentiment":"neutral","sentiment_score":-0.1277567893266678,"channel":1,"num_words":1,"start":94.71001,"end":94.87},{"sentences":[{"text":"have","start":94.829994,"end":95.06999,"sentiment":"neutral","sentiment_score":-0.11556575447320938}],"sentiment":"neutral","sentiment_score":-0.11556575447320938,"channel":0,"num_words":1,"start":94.829994,"end":95.06999},{"sentences":[{"text":"paid","start":94.87,"end":95.350006,"sentiment":"neutral","sentiment_score":-0.0979294553399086}],"sentiment":"neutral","sentiment_score":-0.0979294553399086,"channel":1,"num_words":1,"start":94.87,"end":95.350006},{"sentences":[{"text":"not?","start":95.06999,"end":95.415,"sentiment":"neutral","sentiment_score":-0.06082430109381676}],"sentiment":"neutral","sentiment_score":-0.06082430109381676,"channel":0,"num_words":1,"start":95.06999,"end":95.415},{"sentences":[{"text":"I paid the email.","start":95.350006,"end":96.310005,"sentiment":"neutral","sentiment_score":0.03217849414795637},{"text":"I paid the bill.","start":96.310005,"end":97.545,"sentiment":"neutral","sentiment_score":0.04270176403224468},{"text":"That's it.","start":98.025,"end":98.765,"sentiment":"neutral","sentiment_score":0.03589709848165512}],"sentiment":"neutral","sentiment_score":0.03713152296841145,"channel":1,"num_words":10,"start":95.350006,"end":98.765},{"sentences":[{"text":"The 3 the $330","start":98.375,"end":101.095,"sentiment":"neutral","sentiment_score":0.025749018415808678}],"sentiment":"neutral","sentiment_score":0.025749018415808678,"channel":0,"num_words":4,"start":98.375,"end":101.095},{"sentences":[{"text":"Yes.","start":100.825,"end":101.325,"sentiment":"neutral","sentiment_score":0.03661738336086273}],"sentiment":"neutral","sentiment_score":0.03661738336086273,"channel":1,"num_words":1,"start":100.825,"end":101.325},{"sentences":[{"text":"NDC","start":101.095,"end":101.595,"sentiment":"neutral","sentiment_score":0.02130825072526932}],"sentiment":"neutral","sentiment_score":0.02130825072526932,"channel":0,"num_words":1,"start":101.095,"end":101.595},{"sentences":[{"text":"Yes.","start":101.384995,"end":101.884995,"sentiment":"neutral","sentiment_score":0.04522830992937088},{"text":"Yes.","start":102.424995,"end":102.924995,"sentiment":"neutral","sentiment_score":0.039108600467443466}],"sentiment":"neutral","sentiment_score":0.04216845519840717,"channel":1,"num_words":2,"start":101.384995,"end":102.924995},{"sentences":[{"text":"last week.","start":103.015,"end":103.915,"sentiment":"neutral","sentiment_score":0.015000213403254747},{"text":"Do you have the exact date?","start":107.255005,"end":108.935,"sentiment":"neutral","sentiment_score":-0.009856889179597298},{"text":"Because we really need that to our","start":108.935,"end":110.96,"sentiment":"neutral","sentiment_score":-0.08454104832240514}],"sentiment":"neutral","sentiment_score":-0.04139521643519402,"channel":0,"num_words":15,"start":103.015,"end":110.96},{"sentences":[{"text":"I","start":110.81,"end":110.97,"sentiment":"neutral","sentiment_score":-0.06918658316135406}],"sentiment":"neutral","sentiment_score":-0.06918658316135406,"channel":1,"num_words":1,"start":110.81,"end":110.97},{"sentences":[{"text":"documentation.","start":110.96,"end":111.46,"sentiment":"neutral","sentiment_score":-0.08351466804742813}],"sentiment":"neutral","sentiment_score":-0.08351466804742813,"channel":0,"num_words":1,"start":110.96,"end":111.46},{"sentences":[{"text":"don't have it now.","start":110.97,"end":111.85,"sentiment":"neutral","sentiment_score":-0.12751755490899086},{"text":"I'm I'm at work now.","start":111.85,"end":113.13,"sentiment":"neutral","sentiment_score":-0.05991445705294609},{"text":"I'm mechanic.","start":113.13,"end":113.77,"sentiment":"neutral","sentiment_score":-0.019752731546759605},{"text":"I'm fixing car.","start":113.77,"end":114.57,"sentiment":"neutral","sentiment_score":-0.023365123197436333},{"text":"I can go into look for it.","start":114.57,"end":116.57,"sentiment":"neutral","sentiment_score":-0.03696888232869761}],"sentiment":"neutral","sentiment_score":-0.056096453042257396,"channel":1,"num_words":21,"start":110.97,"end":116.57},{"sentences":[{"text":"You know?","start":116.57,"end":116.89,"sentiment":"neutral","sentiment_score":-0.03795921988785267},{"text":"I have to do it at home if you want it.","start":116.89,"end":118.99,"sentiment":"neutral","sentiment_score":-0.0417379748753526},{"text":"But","start":119.049995,"end":119.45,"sentiment":"neutral","sentiment_score":0.013753794133663176}],"sentiment":"neutral","sentiment_score":-0.037234454947922914,"channel":1,"num_words":14,"start":116.57,"end":119.45},{"sentences":[{"text":"Alright.","start":119.28,"end":119.78,"sentiment":"neutral","sentiment_score":0.06120237708091736}],"sentiment":"neutral","sentiment_score":0.06120237708091736,"channel":0,"num_words":1,"start":119.28,"end":119.78},{"sentences":[{"text":"I did","start":119.45,"end":119.85,"sentiment":"neutral","sentiment_score":0.08195218443870544}],"sentiment":"neutral","sentiment_score":0.08195218443870544,"channel":1,"num_words":2,"start":119.45,"end":119.85},{"sentences":[{"text":"Sure.","start":119.840004,"end":120.340004,"sentiment":"neutral","sentiment_score":0.08842545002698898}],"sentiment":"neutral","sentiment_score":0.08842545002698898,"channel":0,"num_words":1,"start":119.840004,"end":120.340004},{"sentences":[{"text":"it.","start":119.85,"end":120.35,"sentiment":"neutral","sentiment_score":0.08826106041669846}],"sentiment":"neutral","sentiment_score":0.08826106041669846,"channel":1,"num_words":1,"start":119.85,"end":120.35},{"sentences":[{"text":"Sure.","start":121.04,"end":121.28,"sentiment":"neutral","sentiment_score":0.10294991731643675},{"text":"Sure.","start":121.28,"end":121.6,"sentiment":"neutral","sentiment_score":0.11488538235425948},{"text":"I I understand.","start":121.6,"end":122.5,"sentiment":"neutral","sentiment_score":0.10894855856895447},{"text":"So once you get home, please response to our email and send us the screenshot of proof.","start":122.72,"end":127.435,"sentiment":"neutral","sentiment_score":0.0631032910417108},{"text":"In that way, we can fast","start":127.435,"end":128.555,"sentiment":"neutral","sentiment_score":0.03938276165475448}],"sentiment":"neutral","sentiment_score":0.06620476760768465,"channel":0,"num_words":28,"start":121.04,"end":128.555},{"sentences":[{"text":"No.","start":128.44499,"end":128.765,"sentiment":"neutral","sentiment_score":-0.10950200259685516}],"sentiment":"neutral","sentiment_score":-0.10950200259685516,"channel":1,"num_words":1,"start":128.44499,"end":128.765},{"sentences":[{"text":"track","start":128.555,"end":128.795,"sentiment":"neutral","sentiment_score":-0.14223536849021912}],"sentiment":"neutral","sentiment_score":-0.14223536849021912,"channel":0,"num_words":1,"start":128.555,"end":128.795},{"sentences":[{"text":"But","start":128.765,"end":128.925,"sentiment":"neutral","sentiment_score":-0.09038803726434708}],"sentiment":"neutral","sentiment_score":-0.09038803726434708,"channel":1,"num_words":1,"start":128.765,"end":128.925},{"sentences":[{"text":"because","start":128.795,"end":129.11499,"sentiment":"neutral","sentiment_score":-0.10305731743574142}],"sentiment":"neutral","sentiment_score":-0.10305731743574142,"channel":0,"num_words":1,"start":128.795,"end":129.11499},{"sentences":[{"text":"but","start":128.925,"end":129.165,"sentiment":"neutral","sentiment_score":-0.12038914859294891}],"sentiment":"neutral","sentiment_score":-0.12038914859294891,"channel":1,"num_words":1,"start":128.925,"end":129.165},{"sentences":[{"text":"we","start":129.11499,"end":129.19499,"sentiment":"neutral","sentiment_score":-0.17325812578201294}],"sentiment":"neutral","sentiment_score":-0.17325812578201294,"channel":0,"num_words":1,"start":129.11499,"end":129.19499},{"sentences":[{"text":"this","start":129.165,"end":129.245,"sentiment":"neutral","sentiment_score":-0.199035182595253}],"sentiment":"neutral","sentiment_score":-0.199035182595253,"channel":1,"num_words":1,"start":129.165,"end":129.245},{"sentences":[{"text":"haven't","start":129.19499,"end":129.595,"sentiment":"neutral","sentiment_score":-0.12912072241306305}],"sentiment":"neutral","sentiment_score":-0.12912072241306305,"channel":0,"num_words":1,"start":129.19499,"end":129.595},{"sentences":[{"text":"is","start":129.245,"end":129.405,"sentiment":"neutral","sentiment_score":-0.13674084842205048}],"sentiment":"neutral","sentiment_score":-0.13674084842205048,"channel":1,"num_words":1,"start":129.245,"end":129.405},{"sentences":[{"text":"received the payment.","start":129.595,"end":130.655,"sentiment":"neutral","sentiment_score":-0.20263220369815826}],"sentiment":"neutral","sentiment_score":-0.20263220369815826,"channel":0,"num_words":3,"start":129.595,"end":130.655},{"sentences":[{"text":"I know.","start":130.285,"end":130.685,"sentiment":"neutral","sentiment_score":-0.05897052213549614},{"text":"I know.","start":130.685,"end":131.08499,"sentiment":"neutral","sentiment_score":-0.044655077159404755},{"text":"But I paid the bill.","start":131.08499,"end":132.125,"sentiment":"neutral","sentiment_score":-0.019421949237585067},{"text":"Okay?","start":132.125,"end":132.44499,"sentiment":"neutral","sentiment_score":0.011701924726366997},{"text":"From from me, it's finished.","start":132.44499,"end":134.045,"sentiment":"neutral","sentiment_score":0.028931695967912674}],"sentiment":"neutral","sentiment_score":-0.009866702680786451,"channel":1,"num_words":15,"start":130.285,"end":134.045},{"sentences":[{"text":"Okay?","start":134.045,"end":134.545,"sentiment":"neutral","sentiment_score":0.0019981488585472107},{"text":"It's not my I don't have to spend a lot of time to prove I paid or not paid.","start":134.605,"end":138.94499,"sentiment":"neutral","sentiment_score":-0.14331057785372986},{"text":"I paid it.","start":139.485,"end":140.16,"sentiment":"neutral","sentiment_score":-0.034483602891365685}],"sentiment":"neutral","sentiment_score":-0.12279798430593117,"channel":1,"num_words":23,"start":134.045,"end":140.16},{"sentences":[{"text":"Okay.","start":140.03,"end":140.53,"sentiment":"neutral","sentiment_score":0.03474476560950279},{"text":"Alright.","start":140.75,"end":141.23,"sentiment":"neutral","sentiment_score":0.085944764316082},{"text":"I have that noted that you paid it via BePay last week.","start":141.23,"end":144.53,"sentiment":"neutral","sentiment_score":0.08513520658016205}],"sentiment":"neutral","sentiment_score":0.08159371492053781,"channel":0,"num_words":14,"start":140.03,"end":144.53},{"sentences":[{"text":"Yeah.","start":144.96,"end":145.2,"sentiment":"neutral","sentiment_score":0.07543551921844482},{"text":"Yeah.","start":145.2,"end":145.44,"sentiment":"neutral","sentiment_score":0.09570832550525664},{"text":"I paid it 100","start":145.44,"end":146.32,"sentiment":"neutral","sentiment_score":0.132523562759161}],"sentiment":"neutral","sentiment_score":0.11687301596005757,"channel":1,"num_words":6,"start":144.96,"end":146.32},{"sentences":[{"text":"Okay.","start":146.27,"end":146.77,"sentiment":"neutral","sentiment_score":0.12222473323345184}],"sentiment":"neutral","sentiment_score":0.12222473323345184,"channel":0,"num_words":1,"start":146.27,"end":146.77},{"sentences":[{"text":"percent.","start":146.32,"end":146.82,"sentiment":"neutral","sentiment_score":0.09742413461208344},{"text":"You","start":147.2,"end":147.7,"sentiment":"neutral","sentiment_score":0.09745477885007858}],"sentiment":"neutral","sentiment_score":0.09743945673108101,"channel":1,"num_words":2,"start":146.32,"end":147.7},{"sentences":[{"text":"Sure.","start":147.63,"end":148.11,"sentiment":"neutral","sentiment_score":0.10653064399957655}],"sentiment":"neutral","sentiment_score":0.10653064399957655,"channel":0,"num_words":1,"start":147.63,"end":148.11},{"sentences":[{"text":"you","start":148.0,"end":148.16,"sentiment":"neutral","sentiment_score":0.0692700445652008}],"sentiment":"neutral","sentiment_score":0.0692700445652008,"channel":1,"num_words":1,"start":148.0,"end":148.16},{"sentences":[{"text":"I","start":148.11,"end":148.27,"sentiment":"neutral","sentiment_score":0.07393517345190048}],"sentiment":"neutral","sentiment_score":0.07393517345190048,"channel":0,"num_words":1,"start":148.11,"end":148.27},{"sentences":[{"text":"called","start":148.16,"end":148.40001,"sentiment":"neutral","sentiment_score":0.08426791429519653}],"sentiment":"neutral","sentiment_score":0.08426791429519653,"channel":1,"num_words":1,"start":148.16,"end":148.40001},{"sentences":[{"text":"will","start":148.27,"end":148.77,"sentiment":"neutral","sentiment_score":0.072995126247406}],"sentiment":"neutral","sentiment_score":0.072995126247406,"channel":0,"num_words":1,"start":148.27,"end":148.77},{"sentences":[{"text":"me and I paid it.","start":148.40001,"end":149.52,"sentiment":"neutral","sentiment_score":0.06418927386403084},{"text":"You you called me and I paid it.","start":149.52,"end":151.12001,"sentiment":"neutral","sentiment_score":0.030333661707118154},{"text":"Okay?","start":151.12001,"end":151.62001,"sentiment":"neutral","sentiment_score":0.006178881973028183}],"sentiment":"neutral","sentiment_score":0.040699610353580544,"channel":1,"num_words":14,"start":148.40001,"end":151.62001},{"sentences":[{"text":"I will No.","start":152.11,"end":153.455,"sentiment":"neutral","sentiment_score":-0.1169421449303627},{"text":"No.","start":153.455,"end":153.615,"sentiment":"neutral","sentiment_score":-0.21950355172157288},{"text":"No.","start":153.615,"end":153.85501,"sentiment":"neutral","sentiment_score":-0.24081839621067047},{"text":"No.","start":153.85501,"end":153.935,"sentiment":"neutral","sentiment_score":-0.23339971899986267},{"text":"Since the war, I appreciate your time.","start":153.935,"end":155.535,"sentiment":"neutral","sentiment_score":-0.11326015847069877}],"sentiment":"neutral","sentiment_score":-0.14133609315523735,"channel":0,"num_words":13,"start":152.11,"end":155.535},{"sentences":[{"text":"I will have","start":155.535,"end":156.095,"sentiment":"neutral","sentiment_score":-0.02639184022943179}],"sentiment":"neutral","sentiment_score":-0.02639184022943179,"channel":0,"num_words":3,"start":155.535,"end":156.095},{"sentences":[{"text":"No","start":156.055,"end":156.295,"sentiment":"neutral","sentiment_score":-0.07192927598953247}],"sentiment":"neutral","sentiment_score":-0.07192927598953247,"channel":1,"num_words":1,"start":156.055,"end":156.295},{"sentences":[{"text":"this","start":156.095,"end":156.41501,"sentiment":"neutral","sentiment_score":-0.08621788769960403}],"sentiment":"neutral","sentiment_score":-0.08621788769960403,"channel":0,"num_words":1,"start":156.095,"end":156.41501},{"sentences":[{"text":"worries.","start":156.295,"end":156.795,"sentiment":"neutral","sentiment_score":-0.06315785646438599}],"sentiment":"neutral","sentiment_score":-0.06315785646438599,"channel":1,"num_words":1,"start":156.295,"end":156.795},{"sentences":[{"text":"notated and then wait for the payment to be posted.","start":156.41501,"end":159.535,"sentiment":"neutral","sentiment_score":-0.033263230323791505}],"sentiment":"neutral","sentiment_score":-0.033263230323791505,"channel":0,"num_words":10,"start":156.41501,"end":159.535},{"sentences":[{"text":"No","start":159.255,"end":159.655,"sentiment":"neutral","sentiment_score":-0.0011548101902008057}],"sentiment":"neutral","sentiment_score":-0.0011548101902008057,"channel":1,"num_words":1,"start":159.255,"end":159.655},{"sentences":[{"text":"Okay?","start":159.535,"end":160.035,"sentiment":"neutral","sentiment_score":-0.002384394407272339}],"sentiment":"neutral","sentiment_score":-0.002384394407272339,"channel":0,"num_words":1,"start":159.535,"end":160.035},{"sentences":[{"text":"worries.","start":159.655,"end":160.155,"sentiment":"neutral","sentiment_score":0.021879523992538452},{"text":"Okay.","start":160.295,"end":160.775,"sentiment":"neutral","sentiment_score":0.09585872292518616},{"text":"Bye.","start":160.775,"end":161.275,"sentiment":"neutral","sentiment_score":0.17592404782772064}],"sentiment":"neutral","sentiment_score":0.09788743158181508,"channel":1,"num_words":3,"start":159.655,"end":161.275},{"sentences":[{"text":"This this is have a good one.","start":160.815,"end":162.575,"sentiment":"positive","sentiment_score":0.5282772694315229},{"text":"Thank you.","start":162.575,"end":163.475,"sentiment":"positive","sentiment_score":0.5316535383462906}],"sentiment":"positive","sentiment_score":0.5290275514125824,"channel":0,"num_words":9,"start":160.815,"end":163.475},{"sentences":[{"text":"Bye.","start":163.095,"end":163.595,"sentiment":"neutral","sentiment_score":0.09350363910198212}],"sentiment":"neutral","sentiment_score":0.09350363910198212,"channel":1,"num_words":1,"start":163.095,"end":163.595},{"sentences":[{"text":"Bye bye.","start":164.175,"end":164.66394,"sentiment":"neutral","sentiment_score":0.03220219537615776}],"sentiment":"neutral","sentiment_score":0.03220219537615776,"channel":0,"num_words":2,"start":164.175,"end":164.66394}]},"summary":{"result":"success","short":"A representative from Airtel is following up on a payment for a customer's invoice. The customer has already paid the invoice and the representative is following up on the NDC payment. The representative asks for the customer's cooperation in sending proof of payment and requests that they respond via email. The call ends with the representative thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"I'm just following up with the NDC payment. As you mentioned last Friday, I'll send you an email, and then you will settle it. I've Yeah.","start_word":44,"end_word":69,"intents":[{"intent":"Follow up with ndc payment","confidence_score":0.21113908}]},{"text":"I'm just wanting to ask for your cooperation because I don't want your service to be interrupted because Linham Network is already looking for this payment, the NDC of $330. I I paid that one.","start_word":76,"end_word":110,"intents":[{"intent":"Request cooperation","confidence_score":0.31192335}]},{"text":"And if you do have a time, please send us the proof of payment. In that way, we could fast track.","start_word":161,"end_word":181,"intents":[{"intent":"Send proof of payment","confidence_score":0.3640489}]},{"text":"I have that noted that you paid it via BePay last week. Yeah. Yeah.","start_word":392,"end_word":405,"intents":[{"intent":"Verify payment receipt","confidence_score":0.020112718}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. This is Melissa from Airtel accounts. Pending invoice.","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":0.004394751042127609},{"text":"Thanks, Melissa.","start_word":24,"end_word":25,"sentiment":"positive","sentiment_score":0.35287025570869446},{"text":"Please stay on the line. Hello? Hi. Good morning. This is Melissa from Airtel accounts. Now, there, Yeah. I'm just following up with the NDC payment. As you mentioned last Friday, I'll send you an email, and then you will settle it. I've Yeah. already Okay. sent you the email. I'm just wanting to ask for your cooperation because I don't want your service to be interrupted because Linham Network is already looking for this payment, the NDC of $330. I I paid that one. I'm sorry? I already paid it.","start_word":26,"end_word":116,"sentiment":"neutral","sentiment_score":-0.011065198108553886},{"text":"Oh, that's great to hear.","start_word":117,"end_word":121,"sentiment":"positive","sentiment_score":0.3346652388572693},{"text":"How did you pay? Did you pay via BPAY? Yeah. Alright. When did you pay out? In that way, I could Last have this week. Last notated. week. I I don't know. Two, three days ago last week. Alright. And if you do have a time, please send us the proof of payment. In that way, we could fast track. Because Where as I of have today, to send? I Do you look? sent you I'm the I'm at the moment, I'm at work. Send me a email. I have to do it at home. okay. You know? I just wanted to clarify. You said you send it. Right? Or you I have paid not? I paid the email. I paid the bill. That's it. The 3 the $330 Yes. NDC Yes. Yes. last week. Do you have the exact date? Because we really need that to our I documentation. don't have it now. I'm I'm at work now. I'm mechanic. I'm fixing car. I can go into look for it. You know? I have to do it at home if you want it. But Alright. I did Sure. it. Sure. Sure. I I understand. So once you get home, please response to our email and send us the screenshot of proof. In that way, we can fast No. track But because but we this haven't is received the payment. I know. I know. But I paid the bill. Okay? From from me, it's finished. Okay? It's not my I don't have to spend a lot of time to prove I paid or not paid. I paid it. Okay. Alright. I have that noted that you paid it via BePay last week. Yeah. Yeah. I paid it 100 Okay. percent. You Sure. you I called will me and I paid it. You you called me and I paid it. Okay? I will No. No. No. No. Since the war, I appreciate your time. I will have No this worries. notated and then wait for the payment to be posted. No Okay? worries. Okay. Bye.","start_word":122,"end_word":465,"sentiment":"neutral","sentiment_score":-0.017235412738870744},{"text":"This this is have a good one. Thank you.","start_word":466,"end_word":474,"sentiment":"positive","sentiment_score":0.5247212648391724},{"text":"Bye. Bye bye.","start_word":475,"end_word":477,"sentiment":"neutral","sentiment_score":0.15000366667906442}],"average":{"sentiment":"neutral","sentiment_score":0.003552356296115451}}}}