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Eranda confirms that she is still working with CAT and provides the customer with her husband's phone number. The call ends with the customer thanking Eranda and saying goodbye."},"intents":{"segments":[{"text":"Ma'am, do you mind me asking, is Eranda still working with CAT Hospitality Technology? Yeah.","start_word":60,"end_word":74,"intents":[{"intent":"Check availability","confidence_score":0.017777095}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.09500333666801453},{"text":"Good morning.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.465378850698471},{"text":"Eranda, it's Ronald from Cloud Solution IT.","start_word":4,"end_word":10,"sentiment":"neutral","sentiment_score":0.3247247636318207},{"text":"How are you doing today? Good. Thank you.","start_word":11,"end_word":18,"sentiment":"positive","sentiment_score":0.44904497265815735},{"text":"Yeah. Right. Alright. Okay.","start_word":19,"end_word":22,"sentiment":"neutral","sentiment_score":0.2332844436168671},{"text":"Right. That's wonderful.","start_word":23,"end_word":25,"sentiment":"positive","sentiment_score":0.6989099383354187},{"text":"It is my husband's phone number. That is my husband. Can I give his number for you? I can I have the phone number? It's 04, Mhmm. 88, Mhmm. 086116. Mhmm. 116. Got it. Ma'am, do you mind me asking, is Eranda still working with CAT Hospitality Technology? Yeah. You can you can call to him. Alright? Alright. Okay. Alright.","start_word":26,"end_word":85,"sentiment":"neutral","sentiment_score":0.03900308907032013},{"text":"Thank you.","start_word":86,"end_word":87,"sentiment":"positive","sentiment_score":0.37486714124679565},{"text":"Thank Alright. Bye bye. you.","start_word":88,"end_word":92,"sentiment":"neutral","sentiment_score":0.24606098234653473}],"average":{"sentiment":"neutral","sentiment_score":0.1564641894716205}}}}