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Good morning. How may I help you today? I'll go ahead and take a look into your account. Just give me one second, Peter. Hold on. Could you provide me the last name on the account, please? Thank you so much, Peter. Hold on, please. Let me just pull it up. One second, please. Okay. Alright. So, yeah, I already have your account pulled up now, Peter. And, yeah, you mentioned about about your account. Can you tell me more it? Let me just take a look. Alright. So let me just take a look into this. So your current plan is for '25. Oh, yeah. I know. Yeah. I really understand, Peter, and I do apologize for the confusion. There was actually... We actually had a recent price adjustment, just a small adjustment as due to increased costs associated with, you know, maintaining and providing network services across the telecommunication industry. So we had to follow in with similar adjustment as well also being seen across the market. So this is actually... Yeah. And we really do... Yeah. I really... I know, and I I hear you. This is so sudden. And as a customer myself too, I would also be, you know, feel that this is all sudden price increase. But please understand that we actually don't wanna want to do price increase. But since there was also an increase with that specific network, we also have to, you know, follow their prices so that we can also mhmm. I know. Right? I really... Yeah. I, yes, I really do apologize, Peter. But this price is... We've already maximized and checked every corner, and I'm I'm making sure that this price has been reviewed to make sure that it's it's it's still competitive with other network as well from our service provider as well. I mean, from the network specifically. Yeah. Everything I'm so sorry, but there is no notification regarding a bad day. Well, thank you so much, Peter, for understanding. Setting up your expectation, I know that you've already mentioned that, you know, you... You'll be checking on with... I mean, shopping with other network. I checked I I checked on your account, and this... You're currently with our lock in contract. If in any case that you will still wanna consider staying with us because canceling the the contract... I mean, early terminating the contract will cost you additional cost. I... If in any case, do you want it to cons... Mhmm. I know right, Peter. I'm so... I really do apologize for this. Yeah. Everything is correct. Thank you, Peter. Thank you. Bye bye. Bye bye. Have a great day. 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My name is Mary. May I have your name, please? Sorry. I'm sorry.\n\nI was not able to get your name. Could you provide me again your name, please? Hello, Peter. Good morning. How may I help you today?\n\nI'll go ahead and take a look into your account. Just give me one second, Peter. Hold on. Could you provide me the last name on the account, please? Thank you so much, Peter.\n\nHold on, please. Let me just pull it up. One second, please. Okay. Alright.\n\nSo, yeah, I already have your account pulled up now, Peter. And, yeah, you mentioned about about your account. Can you tell me more it? Let me just take a look. Alright.\n\nSo let me just take a look into this. So your current plan is for '25. Oh, yeah. I know. Yeah.\n\nI really understand, Peter, and I do apologize for the confusion. There was actually... We actually had a recent price adjustment, just a small adjustment as due to increased costs associated with, you know, maintaining and providing network services across the telecommunication industry. So we had to follow in with similar adjustment as well also being seen across the market. So this is actually...\n\nYeah. And we really do... Yeah. I really... I know, and I I hear you.\n\nThis is so sudden. And as a customer myself too, I would also be, you know, feel that this is all sudden price increase. But please understand that we actually don't wanna want to do price increase. But since there was also an increase with that specific network, we also have to, you know, follow their prices so that we can also mhmm. I know.\n\nRight? I really... Yeah. I, yes, I really do apologize, Peter. But this price is...\n\nWe've already maximized and checked every corner, and I'm I'm making sure that this price has been reviewed to make sure that it's it's it's still competitive with other network as well from our service provider as well. I mean, from the network specifically. Yeah. Everything I'm so sorry, but there is no notification regarding a bad day. Well, thank you so much, Peter, for understanding.\n\nSetting up your expectation, I know that you've already mentioned that, you know, you... You'll be checking on with... I mean, shopping with other network. I checked I I checked on your account, and this... You're currently with our lock in contract.\n\nIf in any case that you will still wanna consider staying with us because canceling the the contract... I mean, early terminating the contract will cost you additional cost. I... If in any case, do you want it to cons... Mhmm.\n\nI know right, Peter. I'm so... I really do apologize for this. Yeah. Everything is correct.\n\nThank you, Peter. Thank you. Bye bye. Bye bye. Have a great day.\n\nGoodbye for","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.76,"end":3.12,"sentiment":"positive","sentiment_score":0.663684630393982},{"text":"My name is Mary.","start":3.12,"end":4.08,"sentiment":"positive","sentiment_score":0.5642175227403641},{"text":"May I have your name, please?","start":4.08,"end":5.46,"sentiment":"positive","sentiment_score":0.39181607961654663},{"text":"Sorry.","start":9.28,"end":9.78,"sentiment":"neutral","sentiment_score":-0.03832064941525459},{"text":"I'm sorry.","start":11.679999,"end":12.48,"sentiment":"neutral","sentiment_score":-0.13616305217146873}],"sentiment":"positive","sentiment_score":0.423085720381803,"num_words":18,"start":1.76,"end":12.48},{"sentences":[{"text":"I was not able to get your name.","start":12.48,"end":14.32,"sentiment":"neutral","sentiment_score":-0.20112728513777256},{"text":"Could you provide me again your name, 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I'm I'm making sure that this price has been reviewed to make sure that it's it's it's still competitive with other network as well from our service provider as well.","start":218.91501,"end":238.42,"sentiment":"neutral","sentiment_score":0.20907487053620188},{"text":"I mean, from the network specifically.","start":238.42,"end":240.2,"sentiment":"neutral","sentiment_score":0.11548956111073494},{"text":"Yeah.","start":256.295,"end":256.535,"sentiment":"neutral","sentiment_score":-0.041984256356954575},{"text":"Everything I'm so sorry, but there is no notification regarding a bad day.","start":256.535,"end":267.88,"sentiment":"neutral","sentiment_score":-0.1423569914813225},{"text":"Well, thank you so much, Peter, for understanding.","start":272.18,"end":274.76,"sentiment":"positive","sentiment_score":0.4334148243069649}],"sentiment":"neutral","sentiment_score":0.15473448327093414,"num_words":66,"start":218.91501,"end":274.76},{"sentences":[{"text":"Setting up your expectation, I know that you've already mentioned that, you know, you...","start":275.435,"end":279.515,"sentiment":"neutral","sentiment_score":0.16936616067375457},{"text":"You'll be checking on with...","start":279.515,"end":281.375,"sentiment":"neutral","sentiment_score":-0.025262444466352462},{"text":"I mean, shopping with other network.","start":282.875,"end":284.655,"sentiment":"neutral","sentiment_score":-0.030903049123783905},{"text":"I checked I I checked on your account, and this...","start":285.355,"end":288.635,"sentiment":"neutral","sentiment_score":-0.019433291256427766},{"text":"You're currently with our lock in contract.","start":288.635,"end":292.53,"sentiment":"neutral","sentiment_score":-0.14978625518935068}],"sentiment":"neutral","sentiment_score":0.0194418817492468,"num_words":42,"start":275.435,"end":292.53},{"sentences":[{"text":"If in any case that you will still wanna consider staying with us because canceling the the 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Mary, it's Peter. Do you want my address? It's p... Pete... Peter, p e t e r. Good morning. Look. I'm just inquiring about just my account. You want the address, or can you look at my account? Fisher, f I s h e r. R. You're on. Yeah. I was just... Look. It's it's always been, like, 6995. And now the... Like, this month, my invoice is 89 95. Which is always advertised for $69.95. Right. No. It's going up going up $20.20 dollars though. Yeah. Look, I look, I... Yeah. I I understand every... Everything goes up. But I just... You you know, most things go up by a few dollars, not $20 in one hit. Like, that's a that's a that's a third a third of the price. Like, that's a big jump. Yeah. Okay. Alright. Well, so I mean, look, it's... You know, I mean, there's not much I can do, but I'm gonna... Yeah. I'll just have to shop around and see what I can find. Yeah. Alright. No. Thank you. I just wanted to I just I just wanted to make sure everything was... There wasn't a mistake and... Because I I didn't hear anything about it at that price. Right? That's all. It just just came on my invoice and... Yeah. No. That's that's okay. It's not not not your fault. You're probably stuck in the same boat. Yep. Yeah. Look. I I... Yeah. I understand. Even even that's even that's rude. I mean, I I I know I signed the contract, but the contract was for 6995, not 8995. Yeah. Okay. Well, yeah. Alright. No worries. I was just just just confirming that everything's... You know, there wasn't a mistake at all. Yep. Okay. Alright. You're alright. Thank you. Bye bye. Bye. 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Mary, it's Peter. Do you want my address? It's p... Pete...\n\nPeter, p e t e r. Good morning. Look. I'm just inquiring about just my account. You want the address, or can you look at my account?\n\nFisher, f I s h e r. R. You're on. Yeah. I was just...\n\nLook. It's it's always been, like, 6995. And now the... Like, this month, my invoice is 89 95. Which is always advertised for $69.95.\n\nRight. No. It's going up going up $20.20 dollars though. Yeah. Look, I look, I...\n\nYeah. I I understand every... Everything goes up. But I just... You you know, most things go up by a few dollars, not $20 in one hit.\n\nLike, that's a that's a that's a third a third of the price. Like, that's a big jump. Yeah. Okay. Alright.\n\nWell, so I mean, look, it's... You know, I mean, there's not much I can do, but I'm gonna... Yeah. I'll just have to shop around and see what I can find. Yeah.\n\nAlright. No. Thank you. I just wanted to I just I just wanted to make sure everything was... 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that's a that's a that's a third a third of the price.","start":208.505,"end":211.805,"sentiment":"neutral","sentiment_score":-0.16941029119950074},{"text":"Like, that's a big jump.","start":212.505,"end":213.805,"sentiment":"neutral","sentiment_score":-0.157590751349926},{"text":"Yeah.","start":240.875,"end":241.03499,"sentiment":"neutral","sentiment_score":0.10816963016986848},{"text":"Okay.","start":241.03499,"end":241.435,"sentiment":"neutral","sentiment_score":0.09430919587612152},{"text":"Alright.","start":241.435,"end":241.75499,"sentiment":"neutral","sentiment_score":-0.015919219702482224}],"sentiment":"neutral","sentiment_score":-0.13351085409522057,"num_words":21,"start":208.505,"end":241.75499},{"sentences":[{"text":"Well, so I mean, look, it's...","start":241.75499,"end":243.19499,"sentiment":"neutral","sentiment_score":-0.01571978349238634},{"text":"You know, I mean, there's not much I can do, but I'm 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bye.","start":338.33002,"end":339.07,"sentiment":"neutral","sentiment_score":0.33129042387008667}],"sentiment":"positive","sentiment_score":0.4718959927558899,"num_words":8,"start":335.69,"end":339.07},{"sentences":[{"text":"Bye.","start":340.41,"end":340.81003,"sentiment":"neutral","sentiment_score":0.1842694878578186},{"text":"Bye.","start":340.81003,"end":341.31003,"sentiment":"neutral","sentiment_score":0.19692546129226685}],"sentiment":"neutral","sentiment_score":0.19059747457504272,"num_words":2,"start":340.41,"end":341.31003}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Good day. Mary, it's Peter. Do you want\n\nChannel 0: Sorry.\n\nChannel 1: my address?\n\nChannel 0: I'm sorry. I was not able to get your name. Could you provide me again\n\nChannel 1: It's\n\nChannel 0: your\n\nChannel 1: p...\n\nChannel 0: name, please?\n\nChannel 1: Pete... Peter, p e t e r.\n\nChannel 0: Hello, Peter. Good morning. How may I help\n\nChannel 1: Good\n\nChannel 0: you\n\nChannel 1: morning.\n\nChannel 0: today?\n\nChannel 1: Look. I'm just inquiring about just my account. You want the address, or can you look at my account?\n\nChannel 0: I'll go ahead and take a look into your account. Just give me one second, Peter. Hold on. Could you provide me the last name on the account, please?\n\nChannel 1: Fisher, f I s h e r.\n\nChannel 0: Thank you so much, Peter.\n\nChannel 1: R.\n\nChannel 0: Hold on, please. Let me just pull it up. One second, please.\n\nChannel 1: You're on.\n\nChannel 0: Okay. Alright. So, yeah, I already have your account pulled up now, Peter. And, yeah, you mentioned about about your account.\n\nChannel 1: Yeah.\n\nChannel 0: Can you\n\nChannel 1: I\n\nChannel 0: tell\n\nChannel 1: was\n\nChannel 0: me\n\nChannel 1: just...\n\nChannel 0: more\n\nChannel 1: Look. It's it's always been, like, 6995. And now the... Like, this month, my invoice is 89\n\nChannel 0: it? Let\n\nChannel 1: 95.\n\nChannel 0: me just take a look. Alright. So let me just take a look into this. So your current plan is for '25. Oh,\n\nChannel 1: Which is always\n\nChannel 0: yeah.\n\nChannel 1: advertised for $69.95.\n\nChannel 0: I know. Yeah. I really understand, Peter, and I do apologize for the confusion. There was actually... We actually had a recent price adjustment, just a small adjustment as due to increased costs associated with, you know, maintaining and providing network services across the telecommunication industry.\n\nSo we had to follow in with similar adjustment as well also being seen across the market. So this\n\nChannel 1: Right.\n\nChannel 0: is actually... Yeah. And\n\nChannel 1: No.\n\nChannel 0: we\n\nChannel 1: It's going up\n\nChannel 0: really\n\nChannel 1: going\n\nChannel 0: do...\n\nChannel 1: up $20.20 dollars though.\n\nChannel 0: Yeah. I really... I know, and I I hear you. This is so sudden. And as a customer myself too, I would also be, you know, feel that this is all sudden price increase.\n\nBut please understand that we actually don't wanna want to do price increase. But since there was also an increase with that specific network, we also have to, you know, follow their prices so\n\nChannel 1: Yeah.\n\nChannel 0: that we\n\nChannel 1: Look,\n\nChannel 0: can also\n\nChannel 1: I look, I... Yeah. I I understand every... Everything goes up. But I just...\n\nYou you know,\n\nChannel 0: mhmm.\n\nChannel 1: most things go up by a few dollars, not $20 in one hit.\n\nChannel 0: I\n\nChannel 1: Like, that's\n\nChannel 0: know.\n\nChannel 1: a\n\nChannel 0: Right? I\n\nChannel 1: that's\n\nChannel 0: really...\n\nChannel 1: a that's a third a third of the price. Like, that's a big jump.\n\nChannel 0: Yeah. I, yes, I really do apologize, Peter. But this price is... We've already maximized and checked every corner, and I'm I'm making sure that this price has been reviewed to make sure that it's it's it's still competitive with other network as well from our service provider as well. I mean, from the network specifically.\n\nChannel 1: Yeah. Okay. Alright. Well, so I mean, look, it's... You know, I mean, there's not much I can do, but I'm gonna...\n\nYeah. I'll just have to shop around and see what I can find. Yeah. Alright. No.\n\nThank you. I just wanted to I just I just wanted to make sure everything was... There wasn't a mistake and...\n\nChannel 0: Yeah. Everything\n\nChannel 1: Because I I didn't hear anything about it at that price. Right? That's all. It just just came on my invoice and...\n\nChannel 0: I'm so\n\nChannel 1: Yeah.\n\nChannel 0: sorry, but there is\n\nChannel 1: No.\n\nChannel 0: no\n\nChannel 1: That's that's\n\nChannel 0: notification\n\nChannel 1: okay. It's\n\nChannel 0: regarding\n\nChannel 1: not not\n\nChannel 0: a bad day.\n\nChannel 1: not your fault. You're probably stuck in the same boat.\n\nChannel 0: Well, thank you so much, Peter, for understanding. Setting up your expectation, I know that you've already mentioned that, you know, you... You'll be checking on with... I mean,\n\nChannel 1: Yep.\n\nChannel 0: shopping with other network. I checked I I checked on your account, and this... You're currently with our lock in contract. If in any case that you will still wanna consider staying with us because canceling the the contract... I mean, early terminating the contract will cost you additional cost.\n\nI... If\n\nChannel 1: Yeah.\n\nChannel 0: in\n\nChannel 1: Look.\n\nChannel 0: any\n\nChannel 1: I\n\nChannel 0: case, do\n\nChannel 1: I...\n\nChannel 0: you want\n\nChannel 1: Yeah.\n\nChannel 0: it\n\nChannel 1: I understand.\n\nChannel 0: to cons...\n\nChannel 1: Even even that's even that's rude. I mean, I I I know I signed the contract, but the contract was for 6995, not 8995.\n\nChannel 0: Mhmm. I know right, Peter. I'm so... I really do apologize for this.\n\nChannel 1: Yeah. Okay. Well, yeah. Alright. No worries.\n\nI was just just just confirming that everything's... You know, there wasn't a\n\nChannel 0: Yeah.\n\nChannel 1: mistake\n\nChannel 0: Everything\n\nChannel 1: at all.\n\nChannel 0: is correct.\n\nChannel 1: Yep.\n\nChannel 0: Thank\n\nChannel 1: Okay.\n\nChannel 0: you, Peter.\n\nChannel 1: Alright. You're alright. Thank you. Bye bye.\n\nChannel 0: Thank you. Bye bye.\n\nChannel 1: Bye. Bye.\n\nChannel 0: Bye bye. Have a great day. Goodbye for","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.76,"end":3.12,"sentiment":"positive","sentiment_score":0.663684630393982},{"text":"My name is Mary.","start":3.12,"end":4.08,"sentiment":"positive","sentiment_score":0.5642175227403641},{"text":"May I have your name, please?","start":4.08,"end":5.46,"sentiment":"positive","sentiment_score":0.39181607961654663}],"sentiment":"positive","sentiment_score":0.528412648042043,"channel":0,"num_words":15,"start":1.76,"end":5.46},{"sentences":[{"text":"Good day.","start":6.08,"end":6.48,"sentiment":"neutral","sentiment_score":0.32973678410053253},{"text":"Mary, it's Peter.","start":6.48,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.062153879553079605},{"text":"Do you 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just inquiring about just my account.","start":23.835,"end":26.015,"sentiment":"neutral","sentiment_score":0.012749280381415571},{"text":"You want the address, or can you look at my account?","start":27.480001,"end":29.82,"sentiment":"neutral","sentiment_score":0.0000888906757939944}],"sentiment":"neutral","sentiment_score":0.0054617181518360185,"channel":1,"num_words":19,"start":23.675,"end":29.82},{"sentences":[{"text":"I'll go ahead and take a look into your account.","start":30.54,"end":32.46,"sentiment":"neutral","sentiment_score":0.06479887887835503},{"text":"Just give me one second, Peter.","start":32.46,"end":34.06,"sentiment":"neutral","sentiment_score":0.047075992450118065},{"text":"Hold on.","start":34.06,"end":34.88,"sentiment":"neutral","sentiment_score":0.01684633642435074},{"text":"Could you provide me the last name on the account, please?","start":35.82,"end":38.4,"sentiment":"neutral","sentiment_score":0.02257439172403379}],"sentiment":"neutral","sentiment_score":0.041808818113701095,"channel":0,"num_words":29,"start":30.54,"end":38.4},{"sentences":[{"text":"Fisher, f I s h e r.","start":38.6,"end":40.86,"sentiment":"neutral","sentiment_score":0.010326041440878595}],"sentiment":"neutral","sentiment_score":0.010326041440878595,"channel":1,"num_words":7,"start":38.6,"end":40.86},{"sentences":[{"text":"Thank you so much, Peter.","start":41.82,"end":43.28,"sentiment":"positive","sentiment_score":0.6584836959838867}],"sentiment":"positive","sentiment_score":0.6584836959838867,"channel":0,"num_words":5,"start":41.82,"end":43.28},{"sentences":[{"text":"R.","start":49.4625,"end":49.9625,"sentiment":"neutral","sentiment_score":0.2661454677581787}],"sentiment":"neutral","sentiment_score":0.2661454677581787,"channel":1,"num_words":1,"start":49.4625,"end":49.9625},{"sentences":[{"text":"Hold on, 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Mary apologized for the confusion and assured Peter that the price was correct and that he would not be surprised if he decides to stay with Airtel."},"intents":{"segments":[{"text":"I really understand, Peter, and I do apologize for the confusion.","start_word":223,"end_word":233,"intents":[{"intent":"Clarify billing confusion","confidence_score":0.00013186116}]},{"text":"So this Right.","start_word":283,"end_word":285,"intents":[{"intent":"Assess network services","confidence_score":0.0057853945}]},{"text":"It just just came on my invoice and... I'm so Yeah.","start_word":561,"end_word":571,"intents":[{"intent":"Checking invoice","confidence_score":0.0044945288}]},{"text":"Well, thank you so much, Peter, for understanding.","start_word":599,"end_word":606,"intents":[{"intent":"Expressing gratitude","confidence_score":0.19240385}]},{"text":"If in any case that you will still wanna consider staying with us because canceling the the contract... 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Yeah. I really understand, Peter, and I do apologize for the confusion. There was actually... We actually had a recent price adjustment, just a small adjustment as due to increased costs associated with, you know, maintaining and providing network services across the telecommunication industry. So we had to follow in with similar adjustment as well also being seen across the market. So this Right. is actually... Yeah. And No. we It's going up really going do... up $20.20 dollars though. Yeah. I really... I know, and I I hear you. This is so sudden. And as a customer myself too, I would also be, you know, feel that this is all sudden price increase.","start_word":125,"end_word":335,"sentiment":"neutral","sentiment_score":-0.032653390284256914},{"text":"But please understand that we actually don't wanna want to do price increase.","start_word":336,"end_word":348,"sentiment":"negative","sentiment_score":-0.45322805643081665},{"text":"But since there was also an increase with that specific network, we also have to, you know, follow their prices so Yeah. that we Look, can also I look, I... Yeah. I I understand every... Everything goes up. But I just... You you know, mhmm. most things go up by a few dollars, not $20 in one hit. I Like, that's know. a Right? I that's really... a that's a third a third of the price. Like, that's a big jump. Yeah. I, yes, I really do apologize, Peter. But this price is... We've already maximized and checked every corner, and I'm I'm making sure that this price has been reviewed to make sure that it's it's it's still competitive with other network as well from our service provider as well. I mean, from the network specifically. Yeah. Okay. Alright. Well, so I mean, look, it's... You know, I mean, there's not much I can do, but I'm gonna... Yeah. I'll just have to shop around and see what I can find. Yeah. Alright. No. Thank you. I just wanted to I just I just wanted to make sure everything was... There wasn't a mistake and... Yeah. Everything Because I I didn't hear anything about it at that price. Right? That's all. It just just came on my invoice and... I'm so Yeah. sorry, but there is No. no That's that's notification okay. It's regarding not not a bad day.","start_word":349,"end_word":588,"sentiment":"neutral","sentiment_score":-0.04373140446841717},{"text":"not your fault. 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