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This one's speaking. Yeah. Yeah. Yep.\n\nYeah. I have yeah. I have it's been done. So I'm I'm not home at work right now. I'm at work now, but it's been done.\n\nThe the door was open, so it's been fixed. So when I get home, I'll finalize the setup. Yeah. When I get home, I'll I'll finish up the setup. Okay.\n\nAlright. No problem. Thank you. Alright. 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This one's speaking.\n\nChannel 0: Yes. Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Bison Tangban?\n\nChannel 1: Yeah. Yeah. Yep. Yeah.\n\nChannel 0: Yeah. Just, yeah, I just wanted to ask update regarding the tech visit. How does it go?\n\nChannel 1: I have yeah. I have it's been done. So I'm I'm not home at work right now.\n\nChannel 0: Okay. You're not at the address as of the moment?\n\nChannel 1: I'm at work now, but it's been done. The the door was open, so it's been fixed. So when I get home, I'll finalize the setup.\n\nChannel 0: Okay. Sure. Because we're informed that the router is not configured yet. That's why it's not establishing a connection to the router.\n\nChannel 1: Yeah. When I get\n\nChannel 0: Yeah.\n\nChannel 1: home, I'll I'll finish up the setup.\n\nChannel 0: Yeah. Just give us a callback then so we can assist you. And by the way, we also did send you an email instruction for your reference.\n\nChannel 1: Okay. Alright. No\n\nChannel 0: Yeah.\n\nChannel 1: problem. Thank you.\n\nChannel 0: Okay. Thank you. Bye.\n\nChannel 1: Alright. Bye.\n\nChannel 0: Have a great day.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.92,"end":2.32,"sentiment":"neutral","sentiment_score":0.01396588608622551},{"text":"This one's speaking.","start":2.32,"end":3.22,"sentiment":"neutral","sentiment_score":0.02372611438234647}],"sentiment":"neutral","sentiment_score":0.02128605730831623,"channel":1,"num_words":4,"start":1.92,"end":3.22},{"sentences":[{"text":"Yes.","start":4.72,"end":4.96,"sentiment":"neutral","sentiment_score":0.11029788106679916},{"text":"Hello.","start":4.96,"end":5.46,"sentiment":"neutral","sentiment_score":0.1563977301120758},{"text":"Good morning.","start":5.6,"end":6.3999996,"sentiment":"positive","sentiment_score":0.40231160819530487},{"text":"This is Maureen from Airtel tech support.","start":6.3999996,"end":9.76,"sentiment":"neutral","sentiment_score":0.22552282682486943},{"text":"Am I speaking with Bison 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the moment?","start":32.68,"end":35.579998,"sentiment":"neutral","sentiment_score":-0.03852175527976619}],"sentiment":"neutral","sentiment_score":-0.03695061895996332,"channel":0,"num_words":10,"start":32.28,"end":35.579998},{"sentences":[{"text":"I'm at work now, but it's been done.","start":36.420002,"end":39.3,"sentiment":"neutral","sentiment_score":-0.0054775947937741876},{"text":"The the door was open, so it's been fixed.","start":39.3,"end":41.825,"sentiment":"neutral","sentiment_score":0.05445735197928217},{"text":"So when I get home, I'll finalize the 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router.","start":52.415,"end":55.475,"sentiment":"neutral","sentiment_score":-0.13189378157258033}],"sentiment":"neutral","sentiment_score":-0.11678071802651341,"channel":0,"num_words":22,"start":46.895,"end":55.475},{"sentences":[{"text":"Yeah.","start":57.06,"end":57.56,"sentiment":"neutral","sentiment_score":0.0066865598782896996},{"text":"When I get","start":58.02,"end":58.74,"sentiment":"neutral","sentiment_score":0.005965588614344597}],"sentiment":"neutral","sentiment_score":0.0061458314303308725,"channel":1,"num_words":4,"start":57.06,"end":58.74},{"sentences":[{"text":"Yeah.","start":58.71,"end":59.21,"sentiment":"neutral","sentiment_score":0.019723987206816673}],"sentiment":"neutral","sentiment_score":0.019723987206816673,"channel":0,"num_words":1,"start":58.71,"end":59.21},{"sentences":[{"text":"home, I'll I'll finish up the 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you.","start":73.405,"end":74.225,"sentiment":"positive","sentiment_score":0.39913131296634674}],"sentiment":"positive","sentiment_score":0.36797598004341125,"channel":1,"num_words":3,"start":72.685,"end":74.225},{"sentences":[{"text":"Okay.","start":73.950935,"end":74.450935,"sentiment":"neutral","sentiment_score":0.2651338577270508},{"text":"Thank you.","start":74.83094,"end":75.55094,"sentiment":"positive","sentiment_score":0.4471687376499176},{"text":"Bye.","start":75.55094,"end":76.05094,"sentiment":"neutral","sentiment_score":0.2856708765029907}],"sentiment":"positive","sentiment_score":0.3612855523824692,"channel":0,"num_words":4,"start":73.950935,"end":76.05094},{"sentences":[{"text":"Alright.","start":76.205,"end":76.604996,"sentiment":"neutral","sentiment_score":0.30732300877571106},{"text":"Bye.","start":76.604996,"end":77.104996,"sentiment":"neutral","sentiment_score":0.3327353894710541}],"sentiment":"neutral","sentiment_score":0.32002919912338257,"channel":1,"num_words":2,"start":76.205,"end":77.104996},{"sentences":[{"text":"Have a great day.","start":77.39094,"end":78.53094,"sentiment":"positive","sentiment_score":0.5792844370007515}],"sentiment":"positive","sentiment_score":0.5792844370007515,"channel":0,"num_words":4,"start":77.39094,"end":78.53094}]},"summary":{"result":"success","short":"A representative from Airtel tech support called Bison Tangban to update him on the progress of their tech visit. The representative informed Bison that the router is not configured yet and that they will complete the setup when they get home. The representative also sent an email instruction and requested a callback for Bison's reference."},"intents":{"segments":[{"text":"Just, yeah, I just wanted to ask update regarding the tech visit. How does it go?","start_word":26,"end_word":41,"intents":[{"intent":"Request update","confidence_score":0.014165859}]},{"text":"So when I get home, I'll finalize the setup. Okay. Sure.","start_word":86,"end_word":96,"intents":[{"intent":"Finalize setup","confidence_score":0.6295297}]},{"text":"Just give us a callback then so we can assist you. And by the way, we also did send you an email instruction for your reference. Okay.","start_word":130,"end_word":156,"intents":[{"intent":"Send email instruction","confidence_score":0.28918064}]}]},"sentiments":{"segments":[{"text":"Hello? This one's speaking. Yes. Hello.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.05840379744768143},{"text":"Good morning.","start_word":6,"end_word":7,"sentiment":"positive","sentiment_score":0.39251458644866943},{"text":"This is Maureen from Airtel tech support. Am I speaking with Bison Tangban? Yeah. Yeah. Yep. Yeah. Yeah. Just, yeah, I just wanted to ask update regarding the tech visit. How does it go? I have yeah. I have it's been done. So I'm I'm not home at work right now. Okay. You're not at the address as of the moment? I'm at work now, but it's been done. The the door was open, so it's been fixed. So when I get home, I'll finalize the setup. Okay. Sure. Because we're informed that the router is not configured yet. That's why it's not establishing a connection to the router. Yeah. When I get Yeah. home, I'll I'll finish up the setup. Yeah. Just give us a callback then so we can assist you. And by the way, we also did send you an email instruction for your reference. Okay. Alright. No Yeah. problem.","start_word":8,"end_word":160,"sentiment":"neutral","sentiment_score":0.049819283187389374},{"text":"Thank you.","start_word":161,"end_word":162,"sentiment":"positive","sentiment_score":0.3846319615840912},{"text":"Okay.","start_word":163,"end_word":163,"sentiment":"neutral","sentiment_score":0.2651338577270508},{"text":"Thank you.","start_word":164,"end_word":165,"sentiment":"positive","sentiment_score":0.4382045865058899},{"text":"Bye. Alright. Bye.","start_word":166,"end_word":168,"sentiment":"neutral","sentiment_score":0.30857643485069275},{"text":"Have a great day.","start_word":169,"end_word":172,"sentiment":"positive","sentiment_score":0.6239352226257324}],"average":{"sentiment":"neutral","sentiment_score":0.08541790108555712}}}}