{"metadata":{"transaction_key":"deprecated","request_id":"01a083c7-cb30-71f3-9b67-3d2125ca50ec","sha256":"cb5c0421263dd24e2044fa3c1986202ad8033bb464342753e1e37117b849c0d1","created":"2026-09-09T01:28:25.692Z","duration":42.767937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":145,"output_tokens":56},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":173,"output_tokens":173},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":173,"output_tokens":13}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Sam. It's Andrew from Vigilance AI. Hope I haven't caught you in a bad time. Yes, Sam. Actually, I just wanted to check if you have already checked the proposal that we sent from Vigilance AI? Oh, I'm sorry. Yeah. I'm calling you in another time then. You have a great day. Bye bye, Sam.","confidence":0.99072266,"words":[{"word":"oh","start":4.0,"end":4.3199997,"confidence":0.97436523,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.025510193780064583},{"word":"hi","start":4.3199997,"end":4.56,"confidence":0.99072266,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.03908497095108032},{"word":"sam","start":4.56,"end":4.96,"confidence":0.99853516,"punctuated_word":"Sam.","sentiment":"neutral","sentiment_score":0.036835744976997375},{"word":"it's","start":4.96,"end":5.2799997,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.06566966325044632},{"word":"andrew","start":5.2799997,"end":5.68,"confidence":0.9970703,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.06209276616573334},{"word":"from","start":5.68,"end":6.0,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.07592890411615372},{"word":"vigilance","start":6.0,"end":6.5,"confidence":0.6574707,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.06367702782154083},{"word":"ai","start":6.56,"end":7.06,"confidence":0.9213867,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.055159613490104675},{"word":"hope","start":7.52,"end":7.7599998,"confidence":0.609375,"punctuated_word":"Hope","sentiment":"neutral","sentiment_score":-0.0249783992767334},{"word":"i","start":7.7599998,"end":7.9199996,"confidence":0.7949219,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10565070062875748},{"word":"haven't","start":7.9199996,"end":8.16,"confidence":0.9567871,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.1449696719646454},{"word":"caught","start":8.16,"end":8.4,"confidence":0.9902344,"punctuated_word":"caught","sentiment":"neutral","sentiment_score":-0.26179245114326477},{"word":"you","start":8.4,"end":8.48,"confidence":0.99316406,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3649804592132568},{"word":"in","start":8.48,"end":8.639999,"confidence":0.83251953,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.4405672252178192},{"word":"a","start":8.639999,"end":8.72,"confidence":0.93603516,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3194885849952698},{"word":"bad","start":8.72,"end":9.04,"confidence":0.94189453,"punctuated_word":"bad","sentiment":"negative","sentiment_score":-0.3617146611213684},{"word":"time","start":9.04,"end":9.54,"confidence":0.9797363,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.22670623660087583},{"word":"yes","start":17.675,"end":18.175,"confidence":0.60791016,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":-0.013943936675786972},{"word":"sam","start":18.235,"end":18.735,"confidence":0.9663086,"punctuated_word":"Sam.","sentiment":"neutral","sentiment_score":-0.002644941210746765},{"word":"actually","start":19.035,"end":19.535,"confidence":0.9477539,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.0011943913996219635},{"word":"i","start":19.595001,"end":19.835,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0123574361205101},{"word":"just","start":19.835,"end":20.075,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.004553653299808502},{"word":"wanted","start":20.075,"end":20.475,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.008900251239538193},{"word":"to","start":20.475,"end":20.795,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.013194769620895386},{"word":"check","start":20.795,"end":21.035,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.022472430020570755},{"word":"if","start":21.035,"end":21.535,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.00817662663757801},{"word":"you","start":21.994999,"end":22.075,"confidence":0.97265625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.027013562619686127},{"word":"have","start":22.075,"end":22.395,"confidence":0.9941406,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.020510148257017136},{"word":"already","start":22.395,"end":22.895,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.0097188763320446},{"word":"checked","start":23.755001,"end":24.075,"confidence":0.9550781,"punctuated_word":"checked","sentiment":"neutral","sentiment_score":0.009017668664455414},{"word":"the","start":24.075,"end":24.314999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014123819768428802},{"word":"proposal","start":24.314999,"end":24.814999,"confidence":0.99902344,"punctuated_word":"proposal","sentiment":"neutral","sentiment_score":-0.013967934995889664},{"word":"that","start":25.035,"end":25.275,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.008383430540561676},{"word":"we","start":25.275,"end":25.435001,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.017616279423236847},{"word":"sent","start":25.435001,"end":25.935001,"confidence":0.57910156,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.008178021758794785},{"word":"from","start":26.43,"end":26.75,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.03316470608115196},{"word":"vigilance","start":26.75,"end":27.25,"confidence":0.95532227,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.015092640183866024},{"word":"ai","start":27.470001,"end":27.970001,"confidence":0.6748047,"punctuated_word":"AI?","sentiment":"neutral","sentiment_score":-0.08670651167631149},{"word":"oh","start":34.64294,"end":34.80294,"confidence":0.80126953,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.1833793669939041},{"word":"i'm","start":34.80294,"end":35.04294,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2352412641048431},{"word":"sorry","start":35.04294,"end":35.44294,"confidence":1.0,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.2137517482042313},{"word":"yeah","start":35.44294,"end":35.92294,"confidence":0.9345703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.12740293145179749},{"word":"i'm","start":35.92294,"end":36.08294,"confidence":0.5227051,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1426665037870407},{"word":"calling","start":36.08294,"end":36.40294,"confidence":0.89501953,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.13873490691184998},{"word":"you","start":36.40294,"end":36.482937,"confidence":0.6958008,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16585884988307953},{"word":"in","start":36.482937,"end":36.642937,"confidence":0.91259766,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.12368471920490264},{"word":"another","start":36.642937,"end":36.96294,"confidence":0.99902344,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.09838639199733734},{"word":"time","start":36.96294,"end":37.202938,"confidence":0.9970703,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.11552996933460236},{"word":"then","start":37.202938,"end":37.702938,"confidence":0.9921875,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":-0.09087617695331572},{"word":"you","start":38.002937,"end":38.24294,"confidence":0.8071289,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.36340057849884033},{"word":"have","start":38.24294,"end":38.40294,"confidence":0.99902344,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5052018165588379},{"word":"a","start":38.40294,"end":38.482937,"confidence":0.91845703,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5026805996894836},{"word":"great","start":38.482937,"end":38.80294,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.5240334868431091},{"word":"day","start":38.80294,"end":39.28294,"confidence":0.9746094,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.43371450901031494},{"word":"bye","start":39.28294,"end":39.522938,"confidence":0.9980469,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.10434794425964355},{"word":"bye","start":39.522938,"end":39.76294,"confidence":0.99560547,"punctuated_word":"bye,","sentiment":"neutral","sentiment_score":0.09013724327087402},{"word":"sam","start":39.76294,"end":40.26294,"confidence":0.9975586,"punctuated_word":"Sam.","sentiment":"neutral","sentiment_score":0.036836571991443634}],"paragraphs":{"transcript":"\nOh, hi, Sam. It's Andrew from Vigilance AI. Hope I haven't caught you in a bad time. Yes, Sam. Actually, I just wanted to check if you have already checked the proposal that we sent from Vigilance AI?\n\nOh, I'm sorry. Yeah. I'm calling you in another time then. You have a great day. Bye bye, Sam.","paragraphs":[{"sentences":[{"text":"Oh, hi, Sam.","start":4.0,"end":4.96,"sentiment":"neutral","sentiment_score":0.033810303236047425},{"text":"It's Andrew from Vigilance AI.","start":4.96,"end":7.06,"sentiment":"neutral","sentiment_score":0.06450559496879578},{"text":"Hope I haven't caught you in a bad time.","start":7.52,"end":9.54,"sentiment":"neutral","sentiment_score":-0.2500942655735546},{"text":"Yes, Sam.","start":17.675,"end":18.735,"sentiment":"neutral","sentiment_score":-0.008294438943266869},{"text":"Actually, I just wanted to check if you have already checked the proposal that we sent from Vigilance AI?","start":19.035,"end":27.970001,"sentiment":"neutral","sentiment_score":-0.002587864420523769}],"sentiment":"neutral","sentiment_score":-0.04980652124964093,"num_words":38,"start":4.0,"end":27.970001},{"sentences":[{"text":"Oh, I'm sorry.","start":34.64294,"end":35.44294,"sentiment":"neutral","sentiment_score":-0.21079079310099283},{"text":"Yeah.","start":35.44294,"end":35.92294,"sentiment":"neutral","sentiment_score":-0.12740293145179749},{"text":"I'm calling you in another time then.","start":35.92294,"end":37.702938,"sentiment":"neutral","sentiment_score":-0.12510535972458975},{"text":"You have a great day.","start":38.002937,"end":39.28294,"sentiment":"positive","sentiment_score":0.4658061981201172},{"text":"Bye bye, Sam.","start":39.28294,"end":40.26294,"sentiment":"neutral","sentiment_score":0.07710725317398708}],"sentiment":"neutral","sentiment_score":0.04867578533134962,"num_words":19,"start":34.64294,"end":40.26294}]}}]},{"alternatives":[{"transcript":"Hello. You're speaking with Sam? Yeah. You're actually calling me at a bad time. I can't really take a call right now, but I still need to call another day. Yes. Like I said like like I said, I can't really talk right now. Maybe you could call another time. Okay? Cool. K. Bye. Bye.","confidence":0.95947266,"words":[{"word":"hello","start":1.52,"end":1.8399999,"confidence":0.8562012,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.008304379880428314},{"word":"you're","start":1.8399999,"end":2.0,"confidence":0.9248047,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.005830494221299887},{"word":"speaking","start":2.0,"end":2.32,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.003387621603906154},{"word":"with","start":2.32,"end":2.56,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0015563941560685637},{"word":"sam","start":2.56,"end":3.06,"confidence":0.9206543,"punctuated_word":"Sam?","sentiment":"neutral","sentiment_score":0.005139633547514677},{"word":"yeah","start":9.92,"end":10.24,"confidence":0.97436523,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.25949084758758545},{"word":"you're","start":10.24,"end":10.48,"confidence":0.6447754,"punctuated_word":"You're","sentiment":"negative","sentiment_score":-0.45619773864746094},{"word":"actually","start":10.48,"end":10.8,"confidence":0.94970703,"punctuated_word":"actually","sentiment":"negative","sentiment_score":-0.47535961866378784},{"word":"calling","start":10.8,"end":11.04,"confidence":0.47143555,"punctuated_word":"calling","sentiment":"negative","sentiment_score":-0.47431424260139465},{"word":"me","start":11.04,"end":11.2,"confidence":0.47680664,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.5860607028007507},{"word":"at","start":11.2,"end":11.28,"confidence":0.6430664,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.6032795906066895},{"word":"a","start":11.28,"end":11.36,"confidence":0.9760742,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5962270498275757},{"word":"bad","start":11.36,"end":11.5199995,"confidence":0.9980469,"punctuated_word":"bad","sentiment":"negative","sentiment_score":-0.5525344014167786},{"word":"time","start":11.5199995,"end":11.84,"confidence":0.99902344,"punctuated_word":"time.","sentiment":"negative","sentiment_score":-0.5236544609069824},{"word":"i","start":11.84,"end":11.92,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5401872992515564},{"word":"can't","start":11.92,"end":12.16,"confidence":0.99609375,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5154402256011963},{"word":"really","start":12.16,"end":12.4,"confidence":0.9951172,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.5615882277488708},{"word":"take","start":12.4,"end":12.639999,"confidence":0.94921875,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.5901588201522827},{"word":"a","start":12.639999,"end":12.719999,"confidence":0.9951172,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5426474809646606},{"word":"call","start":12.719999,"end":13.04,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5287208557128906},{"word":"right","start":13.04,"end":13.28,"confidence":0.9980469,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.5197558403015137},{"word":"now","start":13.28,"end":13.599999,"confidence":0.7644043,"punctuated_word":"now,","sentiment":"negative","sentiment_score":-0.5041115283966064},{"word":"but","start":13.599999,"end":13.759999,"confidence":0.9316406,"punctuated_word":"but","sentiment":"negative","sentiment_score":-0.42725011706352234},{"word":"i","start":13.759999,"end":13.92,"confidence":0.875,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5449700951576233},{"word":"still","start":13.92,"end":14.16,"confidence":0.35961914,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.512972354888916},{"word":"need","start":14.16,"end":14.4,"confidence":0.9550781,"punctuated_word":"need","sentiment":"negative","sentiment_score":-0.5381705164909363},{"word":"to","start":14.4,"end":14.48,"confidence":0.9375,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.578787624835968},{"word":"call","start":14.48,"end":14.805,"confidence":0.99316406,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5075556039810181},{"word":"another","start":14.805,"end":15.285,"confidence":0.95947266,"punctuated_word":"another","sentiment":"negative","sentiment_score":-0.4728069007396698},{"word":"day","start":15.285,"end":15.785,"confidence":0.84936523,"punctuated_word":"day.","sentiment":"negative","sentiment_score":-0.412624716758728},{"word":"yes","start":26.805,"end":27.125,"confidence":0.6254883,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.027710340917110443},{"word":"like","start":27.125,"end":27.244999,"confidence":0.43676758,"punctuated_word":"Like","sentiment":"neutral","sentiment_score":-0.0822020098567009},{"word":"i","start":27.244999,"end":27.365,"confidence":0.90234375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07503335922956467},{"word":"said","start":27.365,"end":27.865,"confidence":0.90722656,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.05849443003535271},{"word":"like","start":28.325,"end":28.404999,"confidence":0.3918457,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.2405280768871307},{"word":"like","start":28.404999,"end":28.645,"confidence":0.57470703,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.2793456017971039},{"word":"i","start":28.645,"end":28.805,"confidence":0.98095703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2578916549682617},{"word":"said","start":28.805,"end":29.285,"confidence":0.96313477,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.300973117351532},{"word":"i","start":29.285,"end":29.365,"confidence":0.98535156,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4291179478168487},{"word":"can't","start":29.365,"end":29.685001,"confidence":0.99853516,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.4306018352508545},{"word":"really","start":29.685001,"end":30.15,"confidence":0.98291016,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.4105888605117798},{"word":"talk","start":30.23,"end":30.39,"confidence":0.9902344,"punctuated_word":"talk","sentiment":"negative","sentiment_score":-0.43090108036994934},{"word":"right","start":30.39,"end":30.63,"confidence":0.9980469,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.4139154851436615},{"word":"now","start":30.63,"end":30.789999,"confidence":0.99609375,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.4013911485671997},{"word":"maybe","start":30.789999,"end":31.189999,"confidence":0.99609375,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.2467999905347824},{"word":"you","start":31.189999,"end":31.27,"confidence":0.96240234,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2921997606754303},{"word":"could","start":31.27,"end":31.35,"confidence":0.9453125,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.2863759994506836},{"word":"call","start":31.35,"end":31.59,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.29997310042381287},{"word":"another","start":31.59,"end":31.99,"confidence":0.5932617,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.24121339619159696},{"word":"time","start":31.99,"end":32.47,"confidence":0.99609375,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.23156233131885529},{"word":"okay","start":32.47,"end":32.97,"confidence":0.9855957,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.1046583652496338},{"word":"cool","start":37.67,"end":38.07,"confidence":0.7512207,"punctuated_word":"Cool.","sentiment":"positive","sentiment_score":0.34418678283691406},{"word":"k","start":38.07,"end":38.57,"confidence":0.6723633,"punctuated_word":"K.","sentiment":"positive","sentiment_score":0.33774179220199585},{"word":"bye","start":39.19,"end":39.59,"confidence":0.65405273,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.187428817152977},{"word":"bye","start":39.59,"end":40.09,"confidence":0.9863281,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.09525596350431442}],"paragraphs":{"transcript":"\nHello. You're speaking with Sam? Yeah. You're actually calling me at a bad time. I can't really take a call right now, but I still need to call another day.\n\nYes. Like I said like like I said, I can't really talk right now. Maybe you could call another time. Okay? Cool.\n\nK. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.52,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.008304379880428314},{"text":"You're speaking with Sam?","start":1.8399999,"end":3.06,"sentiment":"neutral","sentiment_score":0.0039785358821973205},{"text":"Yeah.","start":9.92,"end":10.24,"sentiment":"neutral","sentiment_score":-0.25949084758758545},{"text":"You're actually calling me at a bad time.","start":10.24,"end":11.84,"sentiment":"negative","sentiment_score":-0.5334534756839275},{"text":"I can't really take a call right now, but I still need to call another day.","start":11.84,"end":15.785,"sentiment":"negative","sentiment_score":-0.5186092630028725}],"sentiment":"negative","sentiment_score":-0.4266882779231916,"num_words":30,"start":1.52,"end":15.785},{"sentences":[{"text":"Yes.","start":26.805,"end":27.125,"sentiment":"neutral","sentiment_score":-0.027710340917110443},{"text":"Like I said like like I said, I can't really talk right now.","start":27.125,"end":30.789999,"sentiment":"neutral","sentiment_score":-0.29315266213738},{"text":"Maybe you could call another time.","start":30.789999,"end":32.47,"sentiment":"neutral","sentiment_score":-0.2663540964325269},{"text":"Okay?","start":32.47,"end":32.97,"sentiment":"neutral","sentiment_score":-0.1046583652496338},{"text":"Cool.","start":37.67,"end":38.07,"sentiment":"positive","sentiment_score":0.34418678283691406}],"sentiment":"neutral","sentiment_score":-0.23624050498686053,"num_words":22,"start":26.805,"end":38.07},{"sentences":[{"text":"K.","start":38.07,"end":38.57,"sentiment":"positive","sentiment_score":0.33774179220199585},{"text":"Bye.","start":39.19,"end":39.59,"sentiment":"neutral","sentiment_score":0.187428817152977},{"text":"Bye.","start":39.59,"end":40.09,"sentiment":"neutral","sentiment_score":0.09525596350431442}],"sentiment":"neutral","sentiment_score":0.20680885761976242,"num_words":3,"start":38.07,"end":40.09}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. You're speaking with Sam?\n\nChannel 0: Oh, hi, Sam. It's Andrew from Vigilance AI. Hope I haven't caught you in a bad time.\n\nChannel 1: Yeah. You're actually calling me at a bad time. I can't really take a call right now, but I still need to call another day.\n\nChannel 0: Yes, Sam. Actually, I just wanted to check if you have already checked the proposal that we sent from Vigilance\n\nChannel 1: Yes. Like I said\n\nChannel 0: AI?\n\nChannel 1: like like I said, I can't really talk right now. Maybe you could call another time. Okay?\n\nChannel 0: Oh, I'm sorry. Yeah. I'm calling you in another time then.\n\nChannel 1: Cool.\n\nChannel 0: You\n\nChannel 1: K.\n\nChannel 0: have a great day.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye,\n\nChannel 1: Bye.\n\nChannel 0: Sam.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.52,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.008304379880428314},{"text":"You're speaking with Sam?","start":1.8399999,"end":3.06,"sentiment":"neutral","sentiment_score":0.0039785358821973205}],"sentiment":"neutral","sentiment_score":0.004843704681843519,"channel":1,"num_words":5,"start":1.52,"end":3.06},{"sentences":[{"text":"Oh, hi, Sam.","start":4.0,"end":4.96,"sentiment":"neutral","sentiment_score":0.033810303236047425},{"text":"It's Andrew from Vigilance AI.","start":4.96,"end":7.06,"sentiment":"neutral","sentiment_score":0.06450559496879578},{"text":"Hope I haven't caught you in a bad time.","start":7.52,"end":9.54,"sentiment":"neutral","sentiment_score":-0.2500942655735546}],"sentiment":"neutral","sentiment_score":-0.10746408856528647,"channel":0,"num_words":17,"start":4.0,"end":9.54},{"sentences":[{"text":"Yeah.","start":9.92,"end":10.24,"sentiment":"neutral","sentiment_score":-0.25949084758758545},{"text":"You're actually calling me at a bad time.","start":10.24,"end":11.84,"sentiment":"negative","sentiment_score":-0.5334534756839275},{"text":"I can't really take a call right now, but I still need to call another day.","start":11.84,"end":15.785,"sentiment":"negative","sentiment_score":-0.5186092630028725}],"sentiment":"negative","sentiment_score":-0.5129946744441987,"channel":1,"num_words":25,"start":9.92,"end":15.785},{"sentences":[{"text":"Yes, Sam.","start":17.675,"end":18.735,"sentiment":"neutral","sentiment_score":-0.008294438943266869},{"text":"Actually, I just wanted to check if you have already checked the proposal that we sent from Vigilance","start":19.035,"end":27.25,"sentiment":"neutral","sentiment_score":0.002085393760353327}],"sentiment":"neutral","sentiment_score":0.0010474104899913072,"channel":0,"num_words":20,"start":17.675,"end":27.25},{"sentences":[{"text":"Yes.","start":26.805,"end":27.125,"sentiment":"neutral","sentiment_score":-0.027710340917110443},{"text":"Like I said","start":27.125,"end":27.865,"sentiment":"neutral","sentiment_score":-0.07190993304053943}],"sentiment":"neutral","sentiment_score":-0.06086003500968218,"channel":1,"num_words":4,"start":26.805,"end":27.865},{"sentences":[{"text":"AI?","start":27.470001,"end":27.970001,"sentiment":"neutral","sentiment_score":-0.08670651167631149}],"sentiment":"neutral","sentiment_score":-0.08670651167631149,"channel":0,"num_words":1,"start":27.470001,"end":27.970001},{"sentences":[{"text":"like like I said, I can't really talk right now.","start":28.325,"end":30.789999,"sentiment":"negative","sentiment_score":-0.3595254808664322},{"text":"Maybe you could call another time.","start":30.789999,"end":32.47,"sentiment":"neutral","sentiment_score":-0.2663540964325269},{"text":"Okay?","start":32.47,"end":32.97,"sentiment":"neutral","sentiment_score":-0.1046583652496338}],"sentiment":"neutral","sentiment_score":-0.31164927955935984,"channel":1,"num_words":17,"start":28.325,"end":32.97},{"sentences":[{"text":"Oh, I'm sorry.","start":34.64294,"end":35.44294,"sentiment":"neutral","sentiment_score":-0.21079079310099283},{"text":"Yeah.","start":35.44294,"end":35.92294,"sentiment":"neutral","sentiment_score":-0.12740293145179749},{"text":"I'm calling you in another time then.","start":35.92294,"end":37.702938,"sentiment":"neutral","sentiment_score":-0.12510535972458975}],"sentiment":"neutral","sentiment_score":-0.14868298443880948,"channel":0,"num_words":11,"start":34.64294,"end":37.702938},{"sentences":[{"text":"Cool.","start":37.67,"end":38.07,"sentiment":"positive","sentiment_score":0.34418678283691406}],"sentiment":"positive","sentiment_score":0.34418678283691406,"channel":1,"num_words":1,"start":37.67,"end":38.07},{"sentences":[{"text":"You","start":38.002937,"end":38.24294,"sentiment":"positive","sentiment_score":0.36340057849884033}],"sentiment":"positive","sentiment_score":0.36340057849884033,"channel":0,"num_words":1,"start":38.002937,"end":38.24294},{"sentences":[{"text":"K.","start":38.07,"end":38.57,"sentiment":"positive","sentiment_score":0.33774179220199585}],"sentiment":"positive","sentiment_score":0.33774179220199585,"channel":1,"num_words":1,"start":38.07,"end":38.57},{"sentences":[{"text":"have a great day.","start":38.24294,"end":39.28294,"sentiment":"positive","sentiment_score":0.4914076030254364}],"sentiment":"positive","sentiment_score":0.4914076030254364,"channel":0,"num_words":4,"start":38.24294,"end":39.28294},{"sentences":[{"text":"Bye.","start":39.19,"end":39.59,"sentiment":"neutral","sentiment_score":0.187428817152977}],"sentiment":"neutral","sentiment_score":0.187428817152977,"channel":1,"num_words":1,"start":39.19,"end":39.59},{"sentences":[{"text":"Bye bye,","start":39.28294,"end":39.76294,"sentiment":"neutral","sentiment_score":0.09724259376525879}],"sentiment":"neutral","sentiment_score":0.09724259376525879,"channel":0,"num_words":2,"start":39.28294,"end":39.76294},{"sentences":[{"text":"Bye.","start":39.59,"end":40.09,"sentiment":"neutral","sentiment_score":0.09525596350431442}],"sentiment":"neutral","sentiment_score":0.09525596350431442,"channel":1,"num_words":1,"start":39.59,"end":40.09},{"sentences":[{"text":"Sam.","start":39.76294,"end":40.26294,"sentiment":"neutral","sentiment_score":0.036836571991443634}],"sentiment":"neutral","sentiment_score":0.036836571991443634,"channel":0,"num_words":1,"start":39.76294,"end":40.26294}]},"summary":{"result":"success","short":"Andrew from Helsance AI calls Sam at a bad time and asks if they have checked the proposal sent from Qaeda AI. Sam is unable to talk at the moment and asks Andrew to call back at a different time. Andrew apologizes and agrees to call back at a different time."},"intents":{"segments":[{"text":"You're actually calling me at a bad time. I can't really take a call right now, but I still need to call another day.","start_word":23,"end_word":46,"intents":[{"intent":"Call another time","confidence_score":0.009867921}]},{"text":"You're actually calling me at a bad time. I can't really take a call right now, but I still need to call another day. Yes, Sam.","start_word":23,"end_word":48,"intents":[{"intent":"Confirm call time","confidence_score":0.0050152154}]},{"text":"Actually, I just wanted to check if you have already checked the proposal that we sent from Vigilance Yes.","start_word":49,"end_word":67,"intents":[{"intent":"Check proposal","confidence_score":0.51054513}]}]},"sentiments":{"segments":[{"text":"Hello. You're speaking with Sam? Oh, hi, Sam. It's Andrew from Vigilance AI. Hope I haven't caught you in a bad time. Yeah.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":-0.06981385499238968},{"text":"You're actually calling me at a bad time. I can't really take a call right now, but I still need to call another day.","start_word":23,"end_word":46,"sentiment":"negative","sentiment_score":-0.5178157091140747},{"text":"Yes, Sam. Actually, I just wanted to check if you have already checked the proposal that we sent from Vigilance Yes. Like I said AI?","start_word":47,"end_word":71,"sentiment":"neutral","sentiment_score":-0.0126363979652524},{"text":"like like I said, I can't really talk right now.","start_word":72,"end_word":81,"sentiment":"negative","sentiment_score":-0.3684873878955841},{"text":"Maybe you could call another time. Okay? Oh, I'm sorry. Yeah. I'm calling you in another time then.","start_word":82,"end_word":99,"sentiment":"neutral","sentiment_score":-0.1802050769329071},{"text":"Cool. You K. have a great day.","start_word":100,"end_word":106,"sentiment":"positive","sentiment_score":0.4208439588546753},{"text":"Bye. Bye bye, Bye. Sam.","start_word":107,"end_word":111,"sentiment":"neutral","sentiment_score":0.11085163801908492}],"average":{"sentiment":"neutral","sentiment_score":-0.14162714081692557}}}}