{"metadata":{"transaction_key":"deprecated","request_id":"019fcf7e-1971-7152-b10e-883fd42492a6","sha256":"8ff01aef4410393c033a74f1e81b4e56d4a1ab6645e27fa9aee7193f5c46c635","created":"2026-08-05T01:16:17.159Z","duration":23.255938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":31},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew?","confidence":0.76586914,"words":[{"word":"andrew","start":7.6,"end":8.1,"confidence":0.76586914,"punctuated_word":"Andrew?","sentiment":"neutral","sentiment_score":0.04823048785328865}],"paragraphs":{"transcript":"\nAndrew?","paragraphs":[{"sentences":[{"text":"Andrew?","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.04823048785328865}],"sentiment":"neutral","sentiment_score":0.04823048785328865,"num_words":1,"start":7.6,"end":8.1}]}}]},{"alternatives":[{"transcript":"Record your name and reason for calling. I'll see if this person is available. Thanks, Andrew. Please stay on the line.","confidence":1.0,"words":[{"word":"record","start":0.24,"end":0.48,"confidence":0.9506836,"punctuated_word":"Record","sentiment":"neutral","sentiment_score":-0.062280893325805664},{"word":"your","start":0.48,"end":0.64,"confidence":0.7729492,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.014963148161768912},{"word":"name","start":0.64,"end":0.88,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.038803085684776306},{"word":"and","start":0.88,"end":1.12,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04781685769557953},{"word":"reason","start":1.12,"end":1.4399999,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.05500045791268349},{"word":"for","start":1.4399999,"end":1.68,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.02807583287358284},{"word":"calling","start":1.68,"end":2.1599998,"confidence":0.99853516,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.052674874663352966},{"word":"i'll","start":2.1599998,"end":2.48,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.013823332265019417},{"word":"see","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.015861060470342636},{"word":"if","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.01456722617149353},{"word":"this","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.02308668941259384},{"word":"person","start":3.04,"end":3.36,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.016037773340940475},{"word":"is","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.01808656007051468},{"word":"available","start":3.52,"end":4.02,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.030309585854411125},{"word":"thanks","start":13.759999,"end":14.24,"confidence":0.9904785,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.6958447694778442},{"word":"andrew","start":14.24,"end":14.74,"confidence":1.0,"punctuated_word":"Andrew.","sentiment":"positive","sentiment_score":0.57552170753479},{"word":"please","start":15.350937,"end":15.590937,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.10216927528381348},{"word":"stay","start":15.590937,"end":15.910937,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.09027603268623352},{"word":"on","start":15.910937,"end":16.070936,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09927451610565186},{"word":"the","start":16.070936,"end":16.230938,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.28758156299591064},{"word":"line","start":16.230938,"end":16.730938,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.00789455883204937}],"paragraphs":{"transcript":"\nRecord your name and reason for calling. I'll see if this person is available. Thanks, Andrew. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.24,"end":2.1599998,"sentiment":"neutral","sentiment_score":-0.04280216433107853},{"text":"I'll see if this person is available.","start":2.1599998,"end":4.02,"sentiment":"neutral","sentiment_score":-0.018824603940759386},{"text":"Thanks, Andrew.","start":13.759999,"end":14.74,"sentiment":"positive","sentiment_score":0.6356832385063171},{"text":"Please stay on the line.","start":15.350937,"end":16.730938,"sentiment":"neutral","sentiment_score":0.07341365553438664}],"sentiment":"neutral","sentiment_score":0.05747844651341438,"num_words":21,"start":0.24,"end":16.730938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Record your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Andrew?\n\nChannel 1: Thanks, Andrew. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.24,"end":2.1599998,"sentiment":"neutral","sentiment_score":-0.04280216433107853},{"text":"I'll see if this person is available.","start":2.1599998,"end":4.02,"sentiment":"neutral","sentiment_score":-0.018824603940759386}],"sentiment":"neutral","sentiment_score":-0.03081338413591896,"channel":1,"num_words":14,"start":0.24,"end":4.02},{"sentences":[{"text":"Andrew?","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.04823048785328865}],"sentiment":"neutral","sentiment_score":0.04823048785328865,"channel":0,"num_words":1,"start":7.6,"end":8.1},{"sentences":[{"text":"Thanks, Andrew.","start":13.759999,"end":14.74,"sentiment":"positive","sentiment_score":0.6356832385063171},{"text":"Please stay on the line.","start":15.350937,"end":16.730938,"sentiment":"neutral","sentiment_score":0.07341365553438664}],"sentiment":"neutral","sentiment_score":0.23406210781208106,"channel":1,"num_words":7,"start":13.759999,"end":16.730938}]},"summary":{"result":"success","short":"Record your name and reason for calling. I'll see if this person is available. Andrew? Thanks, Andrew. Please stay on the line."},"intents":{"segments":[{"text":"Please stay on the line.","start_word":17,"end_word":21,"intents":[{"intent":"Record caller information","confidence_score":0.014960487},{"intent":"Stay on the line","confidence_score":0.56766456}]}]},"sentiments":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Andrew?","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":-0.02191070280969143},{"text":"Thanks, Andrew.","start_word":15,"end_word":16,"sentiment":"positive","sentiment_score":0.6356832385063171},{"text":"Please stay on the line.","start_word":17,"end_word":21,"sentiment":"neutral","sentiment_score":0.05999433994293213}],"average":{"sentiment":"neutral","sentiment_score":0.0787927258399225}}}}