{"metadata":{"transaction_key":"deprecated","request_id":"019fb5e9-6341-7791-a88c-4817ab486179","sha256":"9f3f86bd0e6d8270e3189b819754bab7fd052e7c85202d209168ba63e02376d6","created":"2026-07-31T02:03:20.346Z","duration":23.975937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":81,"output_tokens":46},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":92,"output_tokens":92},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":92,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Kim. It's Tommy here, senior adviser of Oakview. I've just got your updated strategy to send through with you. If you'd like to give me a callback, number is 130160796. I'll send you a message and hopefully talk to you soon. Happy Friday.","confidence":0.9980469,"words":[{"word":"hi","start":7.9199996,"end":8.16,"confidence":0.9970703,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.2828330397605896},{"word":"kim","start":8.16,"end":8.48,"confidence":0.9746094,"punctuated_word":"Kim.","sentiment":"neutral","sentiment_score":0.29730841517448425},{"word":"it's","start":8.48,"end":8.8,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.29460281133651733},{"word":"tommy","start":8.8,"end":9.12,"confidence":0.97265625,"punctuated_word":"Tommy","sentiment":"positive","sentiment_score":0.404857337474823},{"word":"here","start":9.12,"end":9.44,"confidence":0.94873047,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":0.2791769504547119},{"word":"senior","start":9.44,"end":9.76,"confidence":0.9790039,"punctuated_word":"senior","sentiment":"neutral","sentiment_score":0.2646734416484833},{"word":"adviser","start":9.76,"end":10.16,"confidence":0.91845703,"punctuated_word":"adviser","sentiment":"neutral","sentiment_score":0.3032071590423584},{"word":"of","start":10.16,"end":10.32,"confidence":0.41967773,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.3068476617336273},{"word":"oakview","start":10.32,"end":10.82,"confidence":0.9210612,"punctuated_word":"Oakview.","sentiment":"neutral","sentiment_score":0.2731560170650482},{"word":"i've","start":11.04,"end":11.12,"confidence":0.9785156,"punctuated_word":"I've","sentiment":"positive","sentiment_score":0.6621626615524292},{"word":"just","start":11.12,"end":11.36,"confidence":0.99902344,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.689935564994812},{"word":"got","start":11.36,"end":11.5199995,"confidence":1.0,"punctuated_word":"got","sentiment":"positive","sentiment_score":0.6243577599525452},{"word":"your","start":11.5199995,"end":11.759999,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5250069499015808},{"word":"updated","start":11.759999,"end":12.259999,"confidence":0.99902344,"punctuated_word":"updated","sentiment":"positive","sentiment_score":0.5724186301231384},{"word":"strategy","start":12.32,"end":12.799999,"confidence":1.0,"punctuated_word":"strategy","sentiment":"positive","sentiment_score":0.470232218503952},{"word":"to","start":12.799999,"end":12.96,"confidence":0.9980469,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.599807620048523},{"word":"send","start":12.96,"end":13.2,"confidence":0.99316406,"punctuated_word":"send","sentiment":"positive","sentiment_score":0.5246384143829346},{"word":"through","start":13.2,"end":13.44,"confidence":0.98095703,"punctuated_word":"through","sentiment":"positive","sentiment_score":0.5116646885871887},{"word":"with","start":13.44,"end":13.679999,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.549976110458374},{"word":"you","start":13.679999,"end":14.179999,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4117288589477539},{"word":"if","start":14.24,"end":14.32,"confidence":0.6713867,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.1323104202747345},{"word":"you'd","start":14.32,"end":14.559999,"confidence":0.9980469,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":0.12284096330404282},{"word":"like","start":14.559999,"end":14.719999,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.05733936280012131},{"word":"to","start":14.719999,"end":14.799999,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04557129740715027},{"word":"give","start":14.799999,"end":14.96,"confidence":0.9980469,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.05353543907403946},{"word":"me","start":14.96,"end":15.12,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.10468801856040956},{"word":"a","start":15.12,"end":15.320875,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04312094300985336},{"word":"callback","start":15.400875,"end":15.800875,"confidence":0.97387695,"punctuated_word":"callback,","sentiment":"neutral","sentiment_score":0.02698260359466076},{"word":"number","start":15.800875,"end":16.200874,"confidence":0.94628906,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.02443474531173706},{"word":"is","start":16.200874,"end":16.440876,"confidence":0.89990234,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08625432103872299},{"word":"130160796","start":16.440876,"end":19.980875,"confidence":0.99940324,"punctuated_word":"130160796.","sentiment":"neutral","sentiment_score":0.10971111059188844},{"word":"i'll","start":20.200874,"end":20.360874,"confidence":0.9921875,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1926920115947723},{"word":"send","start":20.360874,"end":20.520874,"confidence":0.9707031,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.2448991686105728},{"word":"you","start":20.520874,"end":20.680874,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.29971981048583984},{"word":"a","start":20.680874,"end":20.760876,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.23005841672420504},{"word":"message","start":20.760876,"end":21.080875,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.21108636260032657},{"word":"and","start":21.080875,"end":21.320875,"confidence":0.60253906,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.29405677318573},{"word":"hopefully","start":21.320875,"end":21.720875,"confidence":0.88427734,"punctuated_word":"hopefully","sentiment":"positive","sentiment_score":0.3610084652900696},{"word":"talk","start":21.720875,"end":21.880875,"confidence":0.98535156,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.32418134808540344},{"word":"to","start":21.880875,"end":21.960875,"confidence":0.9902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4255574345588684},{"word":"you","start":21.960875,"end":22.120874,"confidence":0.9980469,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.36589330434799194},{"word":"soon","start":22.120874,"end":22.440876,"confidence":1.0,"punctuated_word":"soon.","sentiment":"neutral","sentiment_score":0.28442561626434326},{"word":"happy","start":22.440876,"end":22.840876,"confidence":1.0,"punctuated_word":"Happy","sentiment":"positive","sentiment_score":0.6755598187446594},{"word":"friday","start":22.840876,"end":23.340876,"confidence":0.9995117,"punctuated_word":"Friday.","sentiment":"positive","sentiment_score":0.40187951922416687}],"paragraphs":{"transcript":"\nHi, Kim. It's Tommy here, senior adviser of Oakview. I've just got your updated strategy to send through with you. If you'd like to give me a callback, number is 130160796. I'll send you a message and hopefully talk to you soon.\n\nHappy Friday.","paragraphs":[{"sentences":[{"text":"Hi, Kim.","start":7.9199996,"end":8.48,"sentiment":"neutral","sentiment_score":0.2900707274675369},{"text":"It's Tommy here, senior adviser of Oakview.","start":8.48,"end":10.82,"sentiment":"neutral","sentiment_score":0.30378876839365276},{"text":"I've just got your updated strategy to send through with you.","start":11.04,"end":14.179999,"sentiment":"positive","sentiment_score":0.5583572252230211},{"text":"If you'd like to give me a callback, number is 130160796.","start":14.24,"end":19.980875,"sentiment":"neutral","sentiment_score":0.07334447499703277},{"text":"I'll send you a message and hopefully talk to you soon.","start":20.200874,"end":22.440876,"sentiment":"neutral","sentiment_score":0.29396170106801117}],"sentiment":"neutral","sentiment_score":0.3068800059014133,"num_words":42,"start":7.9199996,"end":22.440876},{"sentences":[{"text":"Happy Friday.","start":22.440876,"end":23.340876,"sentiment":"positive","sentiment_score":0.5387196689844131}],"sentiment":"positive","sentiment_score":0.5387196689844131,"num_words":2,"start":22.440876,"end":23.340876}]}}]},{"alternatives":[{"transcript":"Who are calling is not available. Please leave a short message, and it will be sent as an audio message.","confidence":1.0,"words":[{"word":"who","start":0.08,"end":0.24,"confidence":0.81640625,"punctuated_word":"Who","sentiment":"negative","sentiment_score":-0.4100556075572967},{"word":"are","start":0.24,"end":0.39999998,"confidence":0.94921875,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.3409181535243988},{"word":"calling","start":0.39999998,"end":0.9,"confidence":1.0,"punctuated_word":"calling","sentiment":"negative","sentiment_score":-0.5055399537086487},{"word":"is","start":0.96,"end":1.1999999,"confidence":0.99316406,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5708019733428955},{"word":"not","start":1.1999999,"end":1.4399999,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5822535157203674},{"word":"available","start":1.4399999,"end":1.9399999,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5551704168319702},{"word":"please","start":2.3999999,"end":2.72,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4831395149230957},{"word":"leave","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.3825981318950653},{"word":"a","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.42053335905075073},{"word":"short","start":3.12,"end":3.4399998,"confidence":1.0,"punctuated_word":"short","sentiment":"neutral","sentiment_score":-0.2726672887802124},{"word":"message","start":3.4399998,"end":3.9399998,"confidence":0.9343262,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.28337401151657104},{"word":"and","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2049429416656494},{"word":"it","start":4.24,"end":4.4,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.28041794896125793},{"word":"will","start":4.4,"end":4.48,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.1597863882780075},{"word":"be","start":4.48,"end":4.72,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1780475378036499},{"word":"sent","start":4.72,"end":5.04,"confidence":1.0,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.20135250687599185},{"word":"as","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.2201559990644455},{"word":"an","start":5.2,"end":5.44,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.2112732231616974},{"word":"audio","start":5.44,"end":5.8399997,"confidence":1.0,"punctuated_word":"audio","sentiment":"neutral","sentiment_score":-0.1851336658000946},{"word":"message","start":5.8399997,"end":6.3399997,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.2542613744735718}],"paragraphs":{"transcript":"\nWho are calling is not available. Please leave a short message, and it will be sent as an audio message.","paragraphs":[{"sentences":[{"text":"Who are calling is not available.","start":0.08,"end":1.9399999,"sentiment":"negative","sentiment_score":-0.4941232701142629},{"text":"Please leave a short message, and it will be sent as an audio message.","start":2.3999999,"end":6.3399997,"sentiment":"neutral","sentiment_score":-0.26697742087500437}],"sentiment":"negative","sentiment_score":-0.3351211756467819,"num_words":20,"start":0.08,"end":6.3399997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Who are calling is not available. Please leave a short message, and it will be sent as an audio message.\n\nChannel 0: Hi, Kim. It's Tommy here, senior adviser of Oakview. I've just got your updated strategy to send through with you. If you'd like to give me a callback, number is 130160796. I'll send you a message and hopefully talk to you soon.\n\nHappy Friday.","paragraphs":[{"sentences":[{"text":"Who are calling is not available.","start":0.08,"end":1.9399999,"sentiment":"negative","sentiment_score":-0.4941232701142629},{"text":"Please leave a short message, and it will be sent as an audio message.","start":2.3999999,"end":6.3399997,"sentiment":"neutral","sentiment_score":-0.26697742087500437}],"sentiment":"negative","sentiment_score":-0.3351211756467819,"channel":1,"num_words":20,"start":0.08,"end":6.3399997},{"sentences":[{"text":"Hi, Kim.","start":7.9199996,"end":8.48,"sentiment":"neutral","sentiment_score":0.2900707274675369},{"text":"It's Tommy here, senior adviser of Oakview.","start":8.48,"end":10.82,"sentiment":"neutral","sentiment_score":0.30378876839365276},{"text":"I've just got your updated strategy to send through with you.","start":11.04,"end":14.179999,"sentiment":"positive","sentiment_score":0.5583572252230211},{"text":"If you'd like to give me a callback, number is 130160796.","start":14.24,"end":19.980875,"sentiment":"neutral","sentiment_score":0.07334447499703277},{"text":"I'll send you a message and hopefully talk to you soon.","start":20.200874,"end":22.440876,"sentiment":"neutral","sentiment_score":0.29396170106801117}],"sentiment":"neutral","sentiment_score":0.3068800059014133,"channel":0,"num_words":42,"start":7.9199996,"end":22.440876},{"sentences":[{"text":"Happy Friday.","start":22.440876,"end":23.340876,"sentiment":"positive","sentiment_score":0.5387196689844131}],"sentiment":"positive","sentiment_score":0.5387196689844131,"channel":0,"num_words":2,"start":22.440876,"end":23.340876}]},"summary":{"result":"success","short":"The senior adviser of Oakview, Tommy, left a voicemail for Kim saying he received her updated strategy and would like to talk soon. He gives his phone number for her to call back and will send a message."},"intents":{"segments":[{"text":"I've just got your updated strategy to send through with you. If you'd like to give me a callback, number is 130160796. I'll send you a message and hopefully talk to you soon. Happy Friday.","start_word":29,"end_word":63,"intents":[{"intent":"Send strategy","confidence_score":0.6440299}]},{"text":"If you'd like to give me a callback, number is 130160796. I'll send you a message and hopefully talk to you soon. Happy Friday.","start_word":40,"end_word":63,"intents":[{"intent":"Callback","confidence_score":0.34600353}]},{"text":"I'll send you a message and hopefully talk to you soon. Happy Friday.","start_word":51,"end_word":63,"intents":[{"intent":"Send message","confidence_score":0.79875296}]}]},"sentiments":{"segments":[{"text":"Who are calling is not available.","start_word":0,"end_word":5,"sentiment":"negative","sentiment_score":-0.5028442740440369},{"text":"Please leave a short message, and it will be sent as an audio message. Hi, Kim. It's Tommy here, senior adviser of Oakview.","start_word":6,"end_word":28,"sentiment":"neutral","sentiment_score":0.0001710978540359065},{"text":"I've just got your updated strategy to send through with you.","start_word":29,"end_word":39,"sentiment":"positive","sentiment_score":0.5627131462097168},{"text":"If you'd like to give me a callback, number is 130160796. I'll send you a message and hopefully talk to you soon.","start_word":40,"end_word":61,"sentiment":"neutral","sentiment_score":0.16348138451576233},{"text":"Happy Friday.","start_word":62,"end_word":63,"sentiment":"positive","sentiment_score":0.6271554231643677}],"average":{"sentiment":"neutral","sentiment_score":0.13007647058238153}}}}